Related
I apologize with administrators of this site if this topic was
already discussed and if I am using the forum to address a
claim on this phone model. I hope someone form HTC would be
reading this forum so please let me also write this message to them.
Dear HTC,
mostl of us already know, HD2 screen is extremely fragile,
made of tiny glass, and we all have to keep care with it.
I did, I read what happened to other users before of me,
and I always was careful in handling it. Almost I thought it up to
few weeks ago.
Accidents are non predictable and it happened to me that HD2 has fallen from the bed down on the parquet and broke its screen in a hundreds of pieces. As for the other the phone was still working but unusable.
My first though was it is my fault, I had to be more careful, but after a while a really do not understand why a phone should be so fragile. It was really the first fall of the phone and the height was really short (about 30cm)
Why your phone should not have to pass at least a 30cm fall test.
Probably this should have been a condition to prevent selling phones to unacquainted customers. But this is not the case for HD2.
But the incredible thing had still to come, after checking the cost for replacement parts on the web (from 25 to 50 euros) I send the phone to HTC repair and now it is coming back with a bill of 220 Euro.
I have to say that this policy is regrettable, the cost for the repair is more than 1/3 of the cost of the whole device, and about 10 times the cost of
the replacement, event if the cause of rupture is not to be fully charged to the responsibility of the customer.
Unfortunately I had a responsibility on this phone against my company and I had to pay the repair at any cost, but for no reason I should have done it if I was the proprietary of the phone.
I had tenths of mobiles before, and really this is the only one who broke at its first fall.
I am writing this message not only to claim about this unfair repair policy that is demonstrated by the overcharge applied from the assistance, but also to warn all those users like me that use this phone as a means of work and choose their phones on the technical specifications and rely to the quality of the producer.
I am surprised from HTC since I already had three mode HTC devices before of this, and neither experienced this fragility in their previous models. But, this was not the case for HD2. Its robustness do not respect even a poor standard.
Finally I wish to warn other forum users about the cost actually applied for repair.
Best Regards
C.Alberto
I'm sorry that your screen broke and the repair was so expensive , but from first hand experience I can tell you the phone isn't as fragile as you describe it.A week back a friend of mine was playing ShootMe(game where you use accelerometer to simulate different guns) and the phone slipped off his hand(around 1m height) and slided for around half a meter on a parquet floor.I rushed to pick it up , ready to shed some manly tears for my 1 week old phone , but when I picked it up there was nothing except some dust(I had invisible shield so that probably saved it from scratching).Needless to say after that incident I got a pouch .Anyway , I'm not saying it is not fragile , it is ,just not to the extend you are describing or maybe I was lucky?
I can't imagine an HD2 suffering any damage falling 30cm onto a wood floor. I dropped mine recently over a meter onto the pavement, resulting in only small marks in the plastic.
Depends
I guess it strongly depends on the angle of impact with the floor, it it goes down with the back then could be ok, but if, such as in my case it impact from one edge, it does not match the height, the display will break.
I can clearly see on my display the the point of impact along the edge from where the break started, and I repeat in that case it was only 30 cm high.
I guess you have been really lucky in your episode, since mine was the first fall first break actually I experienced 100% fragility.
I had read alot of similar happenings before thinking I was alone and decide to write.
sending it back
... and actually I am seriuosly thinking to send it back, I have a work always on the go, and this is a risk too high in case of continuous travels.
Insurance
I bought mine unlocked, paid alot. Ins. was 85.00 for 2 yrs against water,screen, pretty much everything. I have dropped mine twice from 1m,no damage. I do have it in piel frama Imagnum case. Both times it landed on corner. Sorry for your lose,,,Quig
In Portugal I Payed Last week 167€ for Screen and Lcd repair...
Cumps,
Fiwi
Last night the same thing happened like it happened to OP, my hd2 felt from my bed into the wooden floor. I was ready to cry after it felt but for my surprise it wasn't even scratched at all. While taking it out of under bed it got some little scratches on the screen protector but no scratch on the phone itself or any other visible damage.
I will agree with OP here, it all depends on the angle of the fall.
Mine fallen from approx 1.5m onto concrete tiles. Case in the corner got scratched, but the display/touchscreen survived it. It was 30cms only indeed? Amazing
spamtrash said:
Mine fallen from approx 1.5m onto concrete tiles. Case in the corner got scratched, but the display/touchscreen survived it. It was 30cms only indeed? Amazing
Click to expand...
Click to collapse
yeah, it always depends on where exactly your hd2 falls... same with the gayPhones...
FiwiPITO said:
In Portugal I Payed Last week 167€ for Screen and Lcd repair...
Cumps,
Fiwi
Click to expand...
Click to collapse
Next time I will better do to send it in Portugal for repair At least it is 50Euros less
Did you had also the LCD repaired for that price?
The price for reparation of mine was only the capacitive Glass cover
time and $...
Last Wednesday my Focus fell victim to my dumb arse! I had it in my dress shirt breast pocket and as I bent over to pick up laundry in basement is slid out and landed flush with the concrete floor. It made a simple, solid, thud. I watched it fall but missed it while trying to grab it. I knew it was toast cause it landed directly on the screen, not on the sides at all. I picked it up to see the screen shattered. The cracks through out had very sharp edges. There were very small shards on the floor and small gaps in phone's screen where they were missing.
However... The phone still worked, touch response and accuracy was still 100% pre-break. The cracks on a white back ground looked horrible. The cracks on a black back ground were almost invisible. When phone was off, only where a nice ~.5mm wide 4.5mm long gap was visible at all angles. The glass looks to be 1-2 mm thick based on the appearance of the cracks when looking at an angle. It looks much thiner then I thought it was.
I contacted AT$T for advise, they gave me Samsung Repairs phone number. I called them. I told them the truth how it broke. Admitted fault, etc... They told me it would be $156.78 to replace the screen. He put me on hold for ~4min and he came back and told me that since I was still under warranty and only had for 6 months that they were charging me $70.36. They took the payment over phone via credit card. They emailed me a UPS Ground label. They told me it would take 5-7 days once they get it, to ship it back to me (5-7 days return shipping if UPS ground). I paid $5 to USPS to priority it to them. I didn't want 5 days of UPS shipping time added to my wait.
Now, her is the interesting part. I used the chevron.updater to put NODO on my phone. I had no issues at all and was very happy with the update. My phone had no other mods or tools used on it. They told me my phone would be restored to original factory state before returning it to me. Do you guys (I do) think it will return with NODO still on it? Or will they notice and re-flash the ROM? OR, do they just send a refurbished devise back as standard procedure?
Samsung Repairs in Plano, TX received the phone on Saturday. I'm hoping they just send a refurbished back to me on Mon-Tues so I have a phone by Monday the 25th. I assume the ship back UPS ground, 5-7 days.
The Focus is my first smartphone. I'm currently using my old phone, LG Xenon. It feels like I bought the best gaming rig out there and hooked up to 56K modem. Talk about withdraw.... My focus was saving me on average an hour a week in drive times to and from work alone with the bing map/traffic feature. I look forward to my next upgrade just so my backup phone can at least be comparable to the new one. I will post an update if I get word from Samsung, any change in price or delays, and when it gets returned with my opinion of the experience.
70 bucks is NOT bad I just sent my phone in and I'm also sending my hd2 in soon
$70 plus small shipping charge is darn good price. Be happy with a fix or refurb replacement because it could have cost a whole lot more !
UPS will take 3 days tops. So once the phone is ship it will be just a small wait.
wow.. My previous phone was a Motorola Q9h and the three times I sent it in via warranty I paid nothing. I guess user inflicted damage incurs a fee.
Oh man I dropped my phone inside a beer cup on Saturday. Took it out quickly and dried it but then the flash starting going crazy on and off and the phone was acting like it was connected to a charger.
Thankfuly the next day it was fine after it dried BUT the volume rocker is not working to go down in volume only up.
I wonder if Samsung can fix this for me??
Yep, same here, I dropped mine on gravel last month. But I was charged the full $156 ($70 std repair fee + $80 lcd repair fee + taxes). Then again, I did everything online from Samsung's website and not over the phone.
From the time I shipped my phone to the time I got it back was about 10 days (including weekend). And I live about 15 miles away from the Plano repair facility... my work is even closer! But they wouldn't let me drop it off or pick it up...
Michael.
vermelo said:
Oh man I dropped my phone inside a beer cup on Saturday. Took it out quickly and dried it but then the flash starting going crazy on and off and the phone was acting like it was connected to a charger.
Thankfuly the next day it was fine after it dried BUT the volume rocker is not working to go down in volume only up.
I wonder if Samsung can fix this for me??
Click to expand...
Click to collapse
The best thing you can do if you drop your phone in a liquid is remove the battery and bury the phone in a bag of rice for a week. The rice will absorb all the moisture out. But if you try to power on your phone before everything is fully dry, then the damage may already be done. I was told this tip by a friend of mine that works for Nokia.
Michael.
Yes the rice trick is well known. Pass it around so more will know about it.
Rice is OK but Damprid is better
I have another alternative to the rice method. Instead of using that use a product called Damprid. Works way better than rice. Don't submerge your phone in rice but place your phone on top of it and then seal it up in a Tupperware container. Within 24 hours every drop of moisture will be out of the phone. Plus it's on $10 for a huge container of the stuff. It's worked on many phones.
http://www.homedepot.com/h_d1/N-5yc...splay?langId=-1&storeId=10051&catalogId=10053
So I have a Dell Streak 5 that had a bunch of dead pixels so I was sent a new one last Friday. Upon inspecting both devices, I saw that the water indicator was different on the new one. I mean, it was the same pattern, but the new one had thinner red lines while my original one looked like it had much fatter red lines and sorta faded and dull (I guess from taking out and putting back the battery every night).
So I realized this was indicative of humidity water damage. It was very humid a few weeks back and I had the AC on pretty much all day for a week. I noticed my iPhone with condensation on the screen (out of warranty, don't matter), so I guessing this is what triggered it for the Streak too. It's probably the same for the internal sensor, which I don't have the tools to check.
Now, when I send this back, are they going to bill me for it being water damaged? Will it be the $100 I paid or the $500 retail? It never fell in the water or anything, but I've heard horror stories with Dell in general, so I don't want a hard time with this.
Also, when do they send you the "prepaid Fedex label". They left me a VM saying it will come with the replacement. That's also what the rep said. I thought like Sprint, it comes 2-3 later. It's been a week now.
If you didn't get it in 2 days, then it probably didn't get sent out. You should've received an email from a team leader handling your case. Write him/her and inquire about your box being sent to you. By what I have been told, if it's water damage then you won't be getting one back cheap....
I am writing this to warn all of you who are thinking about sending in your Transformer Dock for the battery drainage issue. I just got an email from their repair center in Texas stating that there was physical damage on the dock. My first reaction was, what? My dock was pretty much brand new and hardley used because of the battery drainage issue. Thank God I took pictures of my dock right before I put it in a package to send it to them. In the email, they sent me a picture of the physical damage and it appeared as if they pried it open with a screwdriver and there is a gap between the seams at the corner of the dock.
The worst part wasn't the fact that they damaged my dock, it was the audacity of them telling me to pay $40 for parts and $65 for labor to repair something they damaged!
Anyways this is a warning for anyone who owns the older docks with the battery drainage issue. TAKE PICTURES OF YOUR DOCK BEFORE SENDING IT IN!
I can only imagine about the poor guys who didn't take pictures of their dock only to get scammed by ASUS. I also took higher quality/resolution pictures with my Lumix LX5. The picture I posted was from my 8mp camera on my phone. The pic of the damage was sent to my by ASUS repair.
Here is a copy of the email:
My apologies for the delay in sending you this notice. Your RMA has been received; however there is a delay in processing as it has ( damage to the top case of the docking keyboard ), which is not covered under the ASUS manufacturer warranty. For your reference, please review the attached picture(s). For more information in regards to types of damage not covered under ASUS manufacturer warranty, please visit http://service.asus.com, http://support.asus.com, and/or refer to your User Manual.
If you would like to continue with repairs for your ASUS product, please return the completed and signed credit card form by one of the following methods:
Fax: 510-797-2102 (Attn: deleted by me to protect the employee/scammer)
Email: (PDF/JPG formats accepted only)
Payment will need to be received no later than ( 9/15/11 ) to prevent your RMA from being returned unrepaired on ( 9/16/11 ). Repair process is approximately 3-5 business days from once payment is approved (excludes: parts on backorder and/or shipping/transit time).
Cost of repairs (all amounts are USD) – enter amounts on credit card form:
Parts - $40.00 (Docking Keyboard)
Labor - $65.00
Shipping – please select one shipping method only on credit card form
Sales Tax** – please select one option only on credit card form
Everyone who gets this reply is getting the exact same email from the same person.
A solution people have found is to continue to tell ASUS that it was in perfect condition when it was sent, and to ask to see the packaging to see if it was damaged in transit.
They are all getting a reply along the lines of, we no longer have the packaging, and because of your discrepancy over the damage being done in transit we will waver the fee and repair it at no extra cost
It is always the Texas repair centre that is doing this, the California one seems to be fine.
Funny thing was I usually don't take pictures of my products when sending it in for warranty repairs. I read a thread months ago about someone claiming this same scam was pulled on him. I decided to take pictures and thank god I did.
I wonder if that damaged dock photo is the SAME photo they are passing off to other people who sent in their dock for repairs. Either that or they have some moron who has no clue of opening up the dock to repair it.
I take pictures of everything I send every time. Without proof of proper packaging and content, you won't get crap from shipping insurance and you could get headaches from manufacturers. Since pretty much every single cell phone on the planet has a camera now, there is no excuse to not do it. Protect yourself!
I'm glad you're not the type of people condemning the whole company just because of such issues. It's usually down to just the employee who issued this problem.
And that picture certainly does not look like transit damage. How is it possible to have such an awesome crooked metal rim even by knocking it...?
Its seems there is a similar pattern going on at the ASUS Gravpevine,Texas repair facility based on other transformer blogs out there. They are damaging the docks and in some cases like mine, charging people for it. It is one thing to break something and say hey we are sorry we broke it, but we will fix it for free. Instead the idiot who damaged my dock not only broke it, said it was already broke when they got it, then wants me to pay for it to fix it? Am I missing something here? I really doubt it is ASUS' policy of telling employees to break things then charge them for it so they can make money. I'm sure they wouldn't want that PR nightmare of having employees arrested for fraud.
I'm sure its one or a few employees there that are damaging the docks while opening it to replace the bad chip. The real question is, are they doing it on purpose? Do they get a kick back from the parts and labor charges? If so, then there is your MOTIVE.
These guys breaking your property then charging you to fix and repair it is no different than auto repair shops that rip you off for repairs not needed or performed. Either case it is FRAUD which is against the law.
God I am hoping to see a Dateline NBC episode of this. It would be a change from the usual the A/C repair, plumber, handyman that is caught on camera ripping off people. I would love to see Chris Hansen say "Hi I'm Chris Hansen of Dateline NBC, did you damage my keyboard dock? Have a seat.........."
I might as well live down the street from the Grapevine repair center (meh, 25 miles). I've never had an issue with them and my dock came back perfect. Definitely not a center wide issue and is most likely a single employee trying to cover their ass.
JaiaV said:
I might as well live down the street from the Grapevine repair center (meh, 25 miles). I've never had an issue with them and my dock came back perfect. Definitely not a center wide issue and is most likely a single employee trying to cover their ass.
Click to expand...
Click to collapse
Or they won't try it on with someone within baseball bat distance
ToonXW said:
And that picture certainly does not look like transit damage. How is it possible to have such an awesome crooked metal rim even by knocking it...?
Click to expand...
Click to collapse
It looks like impact damage to me, specifically a crush on the device from front to back, causing it to bow in the direction of least resistance (outwards) at the point of least resistance (where there's a hole cut for the charger port).
It most certainly does not look like damage from an attempted repair. Most likely the item was either packaged badly, mistreated badly by the shipping agent, or both.
knoxploration said:
It looks like impact damage to me, specifically a crush on the device from front to back, causing it to bow in the direction of least resistance (outwards) at the point of least resistance (where there's a hole cut for the charger port).
It most certainly does not look like damage from an attempted repair. Most likely the item was either packaged badly, mistreated badly by the shipping agent, or both.
Click to expand...
Click to collapse
Impact damage? Wouldn't the force from a direct impact from striking a hard object (like the floor) cause intrusion into the dock and create a dent at the point of contact? If you are saying an impact from the front of the dock transfered to the rear of the dock, then you lost me. They didn't mention there was damage on the front of the dock, just the rear left corner. Sorry, I'm very familiar with crush analysis, and I don't see your point of view. I still say a prying tool was placed into the rear left corner seam and then pulled downward towards the port (in an attempt to open the dock) causing the thinner material at the top of the port to bend and bulge outward. Btw, the dock was wrapped completely around twice with bubble wrap and then with at least 4ft of paper bag material (15inches wide).
I see lots of speculation but pictures date stamped might help prove your case. I hadn't thought of pictures of the packing but I certainly will the next time I send anything it as that is the repair center closest to me.
Did you get insurance from the carrier you sent the item with? I don't think the usps standard is over 100.00 without it. I always get it.
After watching my RMA shipment of just the charger which was supposed to be a two day delivery with first class shipping from Austin to Grapevine ...sit and take 6 days to deliver from the Ft Worth usps center after recieving they are worth speculating about too.
BTW as an afterthought the repair center should have kept the packing to see if there was damage. Thats just not helping the customer out because that could be needed to support an shipping insurance claim.
Oh yea.. I got a new charger back in return shipped in a huge square box 12"x12" box with a seperate boxes inside for charger, cable, and wall adapter which I thought was strange for what they were shipping but worked out well because no damage.
DilloDroid said:
I see lots of speculation but pictures date stamped might help prove your case. I hadn't thought of pictures of the packing but I certainly will the next time I send anything it as that is the repair center closest to me.
Did you get insurance from the carrier you sent the item with? I don't think the usps standard is over 100.00 without it. I always get it.
After watching my RMA shipment of just the charger which was supposed to be a two day delivery with first class shipping from Austin to Grapevine ...sit and take 6 days to deliver from the Ft Worth usps center after recieving they are worth speculating about too.
BTW as an afterthought the repair center should have kept the packing to see if there was damage. Thats just not helping the customer out because that could be needed to support an shipping insurance claim.
Oh yea.. I got a new charger back in return shipped in a huge square box 12"x12" box with a seperate boxes inside for charger, cable, and wall adapter which I thought was strange for what they were shipping but worked out well because no damage.
Click to expand...
Click to collapse
My pics were taken Aug 24. I took pictures with my LG G2X camera phone first. Then I decided to use my Lumix LX5 just incase the resolution and quality of the camera phone wasn't good enough. I'm glad I used my camera.
I really doubt it was damaged during shipping. I once received a package that was damaged from an online order. Before I opened it up, I took a picture of the box. Sure enough the item was damaged. Now you would expect an ASUS repar facility that has access to a digital camera would take a picture of my damage package (if it was damaged) along with the damaged dock. No picture, really? Maybe it is because there was NO damaged box. They also didn't tell me "your package sent to us was damaged and the dock inside sustained damage as well". That would be understandable and logical. Instead it was a "your dock is damaged you need to pay $40 for parts and $65 for repairs by this date". I don't know if there was insurance on the prepaid Fedex mailer. They paid for the shipping ONLY after I complained why I had to pay out of my pocket to send them the dock with a known battery drainage defect.
They took a picture of my dock on Aug 31. I uploaded more pictures to flickr. Click the link below.
http://www.flickr.com/photos/grenademasta/
Ill stick to my same guns from the last thread, that is acute damage. There is no way that is caused in shipping if you even made a minimal effort to pack it. Its either pried open OR it was dropped AFTER IT WAS TAKEN OUT OF THE PACKAGE.
But then we will get a dozen guys who engineered repair facilities for 140 years non-stop who will come in here and say that we are all wrong and this is somehow your fault.
I dont think its ASUS, its just some moron at this facility who is probably some $8/hr tech (just like some of the ones I knew at Garmin when I lived in Kansas) who dropped it or opened it wrong and is trying to cover his ass.
I had the exact same experience. Mine wasn't as bad as yours, so I'm just going to deal with it instead of getting it fixed. I've pushed my bezels somewhat back into place.
$105 for repairs!? I bought mine from TDirect for 109+freeshipping back in June. Bah. We are seriously getting scammed by ASUS repair facilities. I sure as hell aren't going to send my dock back for repairs for more potential damage, and i'm scared as hell that my TABLET will need rma repairs down the road.
sighs.
grenademasta said:
Impact damage? Wouldn't the force from a direct impact from striking a hard object (like the floor) cause intrusion into the dock and create a dent at the point of contact? If you are saying an impact from the front of the dock transfered to the rear of the dock, then you lost me. They didn't mention there was damage on the front of the dock, just the rear left corner. Sorry, I'm very familiar with crush analysis, and I don't see your point of view. I still say a prying tool was placed into the rear left corner seam and then pulled downward towards the port (in an attempt to open the dock) causing the thinner material at the top of the port to bend and bulge outward. Btw, the dock was wrapped completely around twice with bubble wrap and then with at least 4ft of paper bag material (15inches wide).
Click to expand...
Click to collapse
Imagine placing the TF dock in a vice (ouch) with the front and rear of the dock against the jaws of the vice, protected by a sheet of cardboard. Tighten the vice, the crushing forces will cause flex in the case. The point of least resistance is where the compressive force will be dissipated.
The exact same force could happen in a delivery truck with the TF package placed on its side and something heavy placed on top of it, or with the box lying flat, but a heavy adjacent box sliding and hitting it on acceleration / braking / cornering. the cardboard box would absorb any scratches etc. but might not absorb the crush forces.
I think this is far more likely than a tech who opens and closes thse things all day long making an idiot mistake like levering at the weakest point on the entire case, particularly when that tech knows precisely where all the latches are, and where / how much pressure to apply (and frankly, most likely has a jig designed to open the case for him without using separate tools.)
Tjwoo said:
I had the exact same experience. Mine wasn't as bad as yours, so I'm just going to deal with it instead of getting it fixed. I've pushed my bezels somewhat back into place.
$105 for repairs!? I bought mine from TDirect for 109+freeshipping back in June. Bah. We are seriously getting scammed by ASUS repair facilities. I sure as hell aren't going to send my dock back for repairs for more potential damage, and i'm scared as hell that my TABLET will need rma repairs down the road.
sighs.
Click to expand...
Click to collapse
Sony quoted me for 300€ on a 150€ lens and I still had to pay the costs for shipping back and forth + reviewing (40€). Just saying that costs for repairing stuff is a lot more expensive than the product itself.
*Latest update
I got an email from ASUS saying that FedEx damaged my dock during transit LOL!
It first went from YOU sent in a damaged dock so pay $40 for parts and $65 for labor by a certain date.
I send them pictures of my perfect condition dock to them by email then the finger pointing now goes to FedEx.
If it really was damaged by FedEx wouldn't the professional response from ASUS be "your dock was damaged from transit, please submit a claim with FedEx"?
You would expect someone at the repair facility who has access to a digital camera and took a picture of my damaged dock to take just ONE more picture of a damaged box as proof. Of course that wouldn't happen because that would make too much sense and of course there wasn't damage on the box.
It looks like impact damage to me, specifically a crush on the device from front to back, causing it to bow in the direction of least resistance (outwards) at the point of least resistance (where there's a hole cut for the charger port).
It most certainly does not look like damage from an attempted repair. Most likely the item was either packaged badly, mistreated badly by the shipping agent, or both.
Click to expand...
Click to collapse
Again with this shipping impact damage nonsense?
This isn't the first time someone has called foul on their perfect condition item that was sent in and supposedly arrived damaged and Asus doesn't even try to contest it anymore.
Your crush theory is so awkward and such nonsense. Are you at all aware of crush ratings for cardboard boxes? The boxes remain stiff and if the amount of pressure you're talking about is applied such that the unit is crushed, that box is totaled. There's no way the unit could be crushed unless the sides of the box put pressure on the unit. If the OP used sufficient packing material that would compress when the box pushes in and it would mitigate the damage, certainly not to the level the OP is showing. Barring the box itself contacting the unit, there's no way a crush would occur.
So what we're at is this ridiculous theory where apparently the service center techs are infallible and instead, the postal service or carriers who have been doing this far longer than Asus has been working on Transformer Docks are stacking these boxes in the trucks in such a manner that a 200lb box falls on a dock box on its side? And this happens in carrier trucks which have shelves designed specifically to mitigate damage caused by stacking? Have you ever looked inside of a UPS or Fedex truck? Go take a look and tell me how a heavy box falls on the side of a dock box. And this also happens for Transformer docks only?
And again this is totally ignoring that your theory is based on an event which is entirely random. By your nonsense theory it's the carrier or the OP which places the unit in the box and the box in the truck and the truck on the route in a similar or exactly identical manner to cause a similar or exactly identical damage in a similar or exactly identical location on the dock. In order for your crush to occur, the conditions have to be met. Four or more persons on this forum have dealt with this issue already, the probability of your crush theory occurring multiple times is laughable. All of this equates to such a statistical improbability that you're better off suggesting the Loch Ness monster crushed it and warped it to the OP.
The more plausible explanation is not the random event, it's the fixed factor; the service center. That's the only factor between multiple incidents that isn't changing. It's obvious they're attempting to open the cases at this junction and causing damage to the unit. End of story.
Ah, the ignore button. Most useful tool on the site.
knoxploration said:
Ah, the ignore button. Most useful tool on the site.
Click to expand...
Click to collapse
Ah, thanks, adding you now
Seriously though, if its impact damage it wouldnt be from shipping unless he just put the transformer in a box and used no packing materials whatsoever. That kind of damage appears fare more direct than could happen through inches of packing materials, especially not without some obvious damage that would cause a refusal of shipment.
Ive seen plenty in my time selling wholesale electronics. Once I had to dispute UPS over a $6000 monitor, they claimed it was improperly packed but it came in the crate from sony. The issue was the corner of the crate was gone (along with two inches of monitor). Unlike this repair center instead of blaming the us the receiver immediately refused shipment and they had to return it and cover it.
Unfortuantely the OP will have to fight with the repair center on this because FedEx is going to want some evidence since the package arrived and they apparently cant provide any since they didnt save this box that, according to you, should probably look like it got mauled by a liger.
Yesterday, I was sitting on my chair, playing the Nintendo Switch on the TV, with the S8 on my lap as I accessed a guide for the game, when it slipped off and fell onto the floor, and it developed a single crack across the lower half, beginning two thirds down the left side and crossing over to the bottom-right corner. It's a very minor crack, and 80% of the time I can't see it, but it's still distracting enough. Should I go and get it replaced? I have insurance that lets me get a 75% discount on the first repair I do in the first year of the phone's life from a pre-order bonus, but I'm thinking that since the screen is around $250-270 (is it? If anyone's managed to get it replaced officially for cheaper do let me know down below), that's still a pretty high price (given that $60-70 is what it costs to replace most "normal" Quad HD displays).
AB__CD said:
Yesterday, I was sitting on my chair, playing the Nintendo Switch on the TV, with the S8 on my lap as I accessed a guide for the game, when it slipped off and fell onto the floor, and it developed a single crack across the lower half, beginning two thirds down the left side and crossing over to the bottom-right corner. It's a very minor crack, and 80% of the time I can't see it, but it's still distracting enough. Should I go and get it replaced? I have insurance that lets me get a 75% discount on the first repair I do in the first year of the phone's life from a pre-order bonus, but I'm thinking that since the screen is around $250-270 (is it? If anyone's managed to get it replaced officially for cheaper do let me know down below), that's still a pretty high price (given that $60-70 is what it costs to replace most "normal" Quad HD displays).
Click to expand...
Click to collapse
Well I had mine replaced a few weeks ago, it cost about $370, it's not only the screen that gets replaced, it's also the battery and the display as they are all attached, plus since your screen is cracked, the phone is no longer waterproof and voids the warranty (that's what I was told by Samsung Customer service and the repair center)
Cyclops1055 said:
Well I had mine replaced a few weeks ago, it cost about $370, it's not only the screen that gets replaced, it's also the battery and the display as they are all attached, plus since your screen is cracked, the phone is no longer waterproof and voids the warranty (that's what I was told by Samsung Customer service and the repair center)
Click to expand...
Click to collapse
I'm fairly sure the water resistance isn't affected, at least it wasn't the case on my S7. Had it opened up to replace some stuff, and they sealed it up afterward (and even did a water dunk test to confirm it), so I'm hoping it holds true here as well.
Sent from my SM-G950F using Tapatalk
Cyclops1055 said:
Well I had mine replaced a few weeks ago, it cost about $370, it's not only the screen that gets replaced, it's also the battery and the display as they are all attached, plus since your screen is cracked, the phone is no longer waterproof and voids the warranty (that's what I was told by Samsung Customer service and the repair center)
Click to expand...
Click to collapse
Battery is not attached according to JerryRigEverything video on YouTube. He completely disassemble this phone The battery is only glued and may be glued again after replacing a screen.
slowik515 said:
Battery is not attached according to JerryRigEverything video on YouTube. He completely disassemble this phone The battery is only glued and may be glued again after replacing a screen.
Click to expand...
Click to collapse
That's good to hear.
Now maybe I should ask if they can get a black rear plate for me as well and get me the Galaxy S8 I've always wanted: black on black with gold frame?
The screen's back is attached to a few circuit boards which brings the cost for the repair almost half the cost of the phone (Over $350. dollars in the US)
The problem is a manufacturer defect and the screen will likely break again - thus the reason for so many breaks within the first 3 months of purchase. Samsungs disregard for this second major cell phone problem, now with their S8+ is disgraceful!
I'm in Australia and had my screen replaced by Samsung and was only charged $220 (AUD). Interesting that it varies so much based on region. I'm almost certain a cracked screen will result in no water resistance as water would be able to get into the device through the cracks.
Yankee35 said:
The screen's back is attached to a few circuit boards which brings the cost for the repair almost half the cost of the phone (Over $350. dollars in the US)
The problem is a manufacturer defect and the screen will likely break again - thus the reason for so many breaks within the first 3 months of purchase. Samsungs disregard for this second major cell phone problem, now with their S8+ is disgraceful!
Click to expand...
Click to collapse
Dropping a phone is a manufacturing defect?
crixley said:
Dropping a phone is a manufacturing defect?
Click to expand...
Click to collapse
more like a user defect lol
djisgod said:
more like a user defect lol
Click to expand...
Click to collapse
They didn't make it undroppable enough
I just had my screen replaced by Samsung in the USA, charge was $205 but it has taken them over a month to get it done ( sent in Oct 5th, tracking says I get it back tomorrow ). Customer service folks have no clue and can not help when you call them about the status of your phone once it's there. maddening to say the least.
FWIW: Best Buy will replace an S8+ screen for $249. S8 is less, of course. And Best Buy is a Samsung factory authorized repair center, so warranty remains intact. Best part is that they will do it while you wait. About 2 hours....
cam30era said:
FWIW: Best Buy will replace an S8+ screen for $249. S8 is less, of course. And Best Buy is a Samsung factory authorized repair center, so warranty remains intact. Best part is that they will do it while you wait. About 2 hours....
Click to expand...
Click to collapse
That's if you can get an appointment, my local best buy has a 2 week wait to be seen for Samsung service