Streak water damage? - Streak 5 General

So I have a Dell Streak 5 that had a bunch of dead pixels so I was sent a new one last Friday. Upon inspecting both devices, I saw that the water indicator was different on the new one. I mean, it was the same pattern, but the new one had thinner red lines while my original one looked like it had much fatter red lines and sorta faded and dull (I guess from taking out and putting back the battery every night).
So I realized this was indicative of humidity water damage. It was very humid a few weeks back and I had the AC on pretty much all day for a week. I noticed my iPhone with condensation on the screen (out of warranty, don't matter), so I guessing this is what triggered it for the Streak too. It's probably the same for the internal sensor, which I don't have the tools to check.
Now, when I send this back, are they going to bill me for it being water damaged? Will it be the $100 I paid or the $500 retail? It never fell in the water or anything, but I've heard horror stories with Dell in general, so I don't want a hard time with this.
Also, when do they send you the "prepaid Fedex label". They left me a VM saying it will come with the replacement. That's also what the rep said. I thought like Sprint, it comes 2-3 later. It's been a week now.

If you didn't get it in 2 days, then it probably didn't get sent out. You should've received an email from a team leader handling your case. Write him/her and inquire about your box being sent to you. By what I have been told, if it's water damage then you won't be getting one back cheap....

Related

HELP!!! The Toilet attacked!!

I just did the unthinkable!! I dropped my hour old titan in the toilet... but here's the problem I have disassembled everything and made sure it is perfectly dry but it still wont work. All I need to know is:
On the OEM battery is there a water damage indicator?
On the top of mine there is a red dot to the left of the contacts, could some benevolent soul take their battery out and see if there is a red dot on the top and possibly post a picture???
Thanks a million!!
A picture isn't really necessary, could someone just tell me whether or not their battery looks like this
Mine is white
If the only water damage indicator is on the battery, maybe you could just get a replacement battery first.
Best option is insurance, but it might be a little late for that.
#@$% hum I wonder where I could by a new battery before I try to return it... Thanks for your help!!!
Paypal $25 to [email protected] and I'll mail you mine. I got two through an insurance accident. that includes shipping to the US...
there is a water damage indicator, it's a white sticker under the battery, if it's blue, they won't replace it, they don't cover water damage even with insurance.
best bet, and tell me you got insurance and if you didn't call htem said it's an hour old, get insurance added.
then claim it was run over by a truck, and get a new unit.
oh, there was an article on gizmodo or lifehacker that talked about how to dry out a device was literally put it on rice for a few days.
mine is white too
I would almost be certain that there are other water damage indicator strips inside the device in addition to the one on the battery.
Too Funny
As I would like to remain professional and will refrain from using every smiley face in the list to the right 1000 times. And I also would like to say how much I feel your pain. I absolutely must ask: What were you doing on the toilet with your titan only an hour after buying it??!! <end roflmao>
If your mogul is brand new,call them up and tell them that you want the insurance. You have something like 30 days or something to get the insurance. They will then just replace the phone.
White dot on mine as well.
Ectropian said:
As I would like to remain professional and will refrain from using every smiley face in the list to the right 1000 times. And I also would like to say how much I feel your pain. I absolutely must ask: What were you doing on the toilet with your titan only an hour after buying it??!! <end roflmao>
Click to expand...
Click to collapse
What I was on the toilet with my mogul within the first hour as well...hell on the toilet with my Mogul as we speak....ahhh hell I never go to the toilet without it...now if only I had brung some tp along
ewww, your phone smells like poopy.
Play DUMB.....thats the best thing to do....if it really was only an hour before take it back play dumb ..."its not working?"...
I had a "friend" who did this at BB after running a Sanyo 4900 over with a truck.....
YES... it worked....
I have not confirmed that this works but I heard that if you get a ziplock baggie and put the pieces in it with Silicate packets for over 24 hours that it will absorb the moisture out. Make sure you squeeze all the air out. A buddy said it turned the red dots white again for him.
Smells Like Tulips in Spring
sanjsrik said:
ewww, your phone smells like poopy.
Click to expand...
Click to collapse
I got the Air fresh Today Plugin that sprays Oust.
sanjsrik said:
there is a water damage indicator, it's a white sticker under the battery, if it's blue, they won't replace it, they don't cover water damage even with insurance.
best bet, and tell me you got insurance and if you didn't call htem said it's an hour old, get insurance added.
then claim it was run over by a truck, and get a new unit.
oh, there was an article on gizmodo or lifehacker that talked about how to dry out a device was literally put it on rice for a few days.
Click to expand...
Click to collapse
Verizons insurance will cover water damage. Besides if they didn't you can tell them it was "lost," they cover that also.
It's done!
Thanks for all the help guys!! I went and bought a new battery at altel (I'm with sprint) then dried the phone over night with rice, then blew it out with a CO2 duster. The cool thing is, after all that the phone WORKED!!! not very well though so I took it back and said I bought it the day before and the screen was jacked up.... they didn't even open it... (It was running at the time so i guess they didn't suspect water damage)
and for all of you who were wondering I was reaching from the sink across the toilet to grab a towel and knocked it in (after playing hacky sack with it for like 5 seconds....)
Again thanks for all the help, I'm going to try the silicate gel thing and see if I can return the battery I ruined
FYI - Water damage appears to be covered for Sprint customers...
I had my (first) Mogul from 5-2007 through 12-2007, when a very unfortunate thing happened...it leaped from my hip into the only water for *at least* one square mile. I phoned Asurion (Sprint's insurance provider) and explained the occurance (I hadn't previously even considered that water damage might not be covered). Simply stated...they sent me a new phone and I paid the 'deductable' and all was right...except for the lackluster performance of this particular device
sprint covers water damage, but only if u have the Equipment Replacement Plan...not Equipment Service plan. the ERP covers just loss and water damage, and it is only $4 by it self..another type of insureance is also avalible, it includes both ERP and ESP and it costs $7.

220 Euros Repair for HD2 screen

I apologize with administrators of this site if this topic was
already discussed and if I am using the forum to address a
claim on this phone model. I hope someone form HTC would be
reading this forum so please let me also write this message to them.
Dear HTC,
mostl of us already know, HD2 screen is extremely fragile,
made of tiny glass, and we all have to keep care with it.
I did, I read what happened to other users before of me,
and I always was careful in handling it. Almost I thought it up to
few weeks ago.
Accidents are non predictable and it happened to me that HD2 has fallen from the bed down on the parquet and broke its screen in a hundreds of pieces. As for the other the phone was still working but unusable.
My first though was it is my fault, I had to be more careful, but after a while a really do not understand why a phone should be so fragile. It was really the first fall of the phone and the height was really short (about 30cm)
Why your phone should not have to pass at least a 30cm fall test.
Probably this should have been a condition to prevent selling phones to unacquainted customers. But this is not the case for HD2.
But the incredible thing had still to come, after checking the cost for replacement parts on the web (from 25 to 50 euros) I send the phone to HTC repair and now it is coming back with a bill of 220 Euro.
I have to say that this policy is regrettable, the cost for the repair is more than 1/3 of the cost of the whole device, and about 10 times the cost of
the replacement, event if the cause of rupture is not to be fully charged to the responsibility of the customer.
Unfortunately I had a responsibility on this phone against my company and I had to pay the repair at any cost, but for no reason I should have done it if I was the proprietary of the phone.
I had tenths of mobiles before, and really this is the only one who broke at its first fall.
I am writing this message not only to claim about this unfair repair policy that is demonstrated by the overcharge applied from the assistance, but also to warn all those users like me that use this phone as a means of work and choose their phones on the technical specifications and rely to the quality of the producer.
I am surprised from HTC since I already had three mode HTC devices before of this, and neither experienced this fragility in their previous models. But, this was not the case for HD2. Its robustness do not respect even a poor standard.
Finally I wish to warn other forum users about the cost actually applied for repair.
Best Regards
C.Alberto
I'm sorry that your screen broke and the repair was so expensive , but from first hand experience I can tell you the phone isn't as fragile as you describe it.A week back a friend of mine was playing ShootMe(game where you use accelerometer to simulate different guns) and the phone slipped off his hand(around 1m height) and slided for around half a meter on a parquet floor.I rushed to pick it up , ready to shed some manly tears for my 1 week old phone , but when I picked it up there was nothing except some dust(I had invisible shield so that probably saved it from scratching).Needless to say after that incident I got a pouch .Anyway , I'm not saying it is not fragile , it is ,just not to the extend you are describing or maybe I was lucky?
I can't imagine an HD2 suffering any damage falling 30cm onto a wood floor. I dropped mine recently over a meter onto the pavement, resulting in only small marks in the plastic.
Depends
I guess it strongly depends on the angle of impact with the floor, it it goes down with the back then could be ok, but if, such as in my case it impact from one edge, it does not match the height, the display will break.
I can clearly see on my display the the point of impact along the edge from where the break started, and I repeat in that case it was only 30 cm high.
I guess you have been really lucky in your episode, since mine was the first fall first break actually I experienced 100% fragility.
I had read alot of similar happenings before thinking I was alone and decide to write.
sending it back
... and actually I am seriuosly thinking to send it back, I have a work always on the go, and this is a risk too high in case of continuous travels.
Insurance
I bought mine unlocked, paid alot. Ins. was 85.00 for 2 yrs against water,screen, pretty much everything. I have dropped mine twice from 1m,no damage. I do have it in piel frama Imagnum case. Both times it landed on corner. Sorry for your lose,,,Quig
In Portugal I Payed Last week 167€ for Screen and Lcd repair...
Cumps,
Fiwi
Last night the same thing happened like it happened to OP, my hd2 felt from my bed into the wooden floor. I was ready to cry after it felt but for my surprise it wasn't even scratched at all. While taking it out of under bed it got some little scratches on the screen protector but no scratch on the phone itself or any other visible damage.
I will agree with OP here, it all depends on the angle of the fall.
Mine fallen from approx 1.5m onto concrete tiles. Case in the corner got scratched, but the display/touchscreen survived it. It was 30cms only indeed? Amazing
spamtrash said:
Mine fallen from approx 1.5m onto concrete tiles. Case in the corner got scratched, but the display/touchscreen survived it. It was 30cms only indeed? Amazing
Click to expand...
Click to collapse
yeah, it always depends on where exactly your hd2 falls... same with the gayPhones...
FiwiPITO said:
In Portugal I Payed Last week 167€ for Screen and Lcd repair...
Cumps,
Fiwi
Click to expand...
Click to collapse
Next time I will better do to send it in Portugal for repair At least it is 50Euros less
Did you had also the LCD repaired for that price?
The price for reparation of mine was only the capacitive Glass cover

Have you broke your Focus? I did & it cost me...

time and $...
Last Wednesday my Focus fell victim to my dumb arse! I had it in my dress shirt breast pocket and as I bent over to pick up laundry in basement is slid out and landed flush with the concrete floor. It made a simple, solid, thud. I watched it fall but missed it while trying to grab it. I knew it was toast cause it landed directly on the screen, not on the sides at all. I picked it up to see the screen shattered. The cracks through out had very sharp edges. There were very small shards on the floor and small gaps in phone's screen where they were missing.
However... The phone still worked, touch response and accuracy was still 100% pre-break. The cracks on a white back ground looked horrible. The cracks on a black back ground were almost invisible. When phone was off, only where a nice ~.5mm wide 4.5mm long gap was visible at all angles. The glass looks to be 1-2 mm thick based on the appearance of the cracks when looking at an angle. It looks much thiner then I thought it was.
I contacted AT$T for advise, they gave me Samsung Repairs phone number. I called them. I told them the truth how it broke. Admitted fault, etc... They told me it would be $156.78 to replace the screen. He put me on hold for ~4min and he came back and told me that since I was still under warranty and only had for 6 months that they were charging me $70.36. They took the payment over phone via credit card. They emailed me a UPS Ground label. They told me it would take 5-7 days once they get it, to ship it back to me (5-7 days return shipping if UPS ground). I paid $5 to USPS to priority it to them. I didn't want 5 days of UPS shipping time added to my wait.
Now, her is the interesting part. I used the chevron.updater to put NODO on my phone. I had no issues at all and was very happy with the update. My phone had no other mods or tools used on it. They told me my phone would be restored to original factory state before returning it to me. Do you guys (I do) think it will return with NODO still on it? Or will they notice and re-flash the ROM? OR, do they just send a refurbished devise back as standard procedure?
Samsung Repairs in Plano, TX received the phone on Saturday. I'm hoping they just send a refurbished back to me on Mon-Tues so I have a phone by Monday the 25th. I assume the ship back UPS ground, 5-7 days.
The Focus is my first smartphone. I'm currently using my old phone, LG Xenon. It feels like I bought the best gaming rig out there and hooked up to 56K modem. Talk about withdraw.... My focus was saving me on average an hour a week in drive times to and from work alone with the bing map/traffic feature. I look forward to my next upgrade just so my backup phone can at least be comparable to the new one. I will post an update if I get word from Samsung, any change in price or delays, and when it gets returned with my opinion of the experience.
70 bucks is NOT bad I just sent my phone in and I'm also sending my hd2 in soon
$70 plus small shipping charge is darn good price. Be happy with a fix or refurb replacement because it could have cost a whole lot more !
UPS will take 3 days tops. So once the phone is ship it will be just a small wait.
wow.. My previous phone was a Motorola Q9h and the three times I sent it in via warranty I paid nothing. I guess user inflicted damage incurs a fee.
Oh man I dropped my phone inside a beer cup on Saturday. Took it out quickly and dried it but then the flash starting going crazy on and off and the phone was acting like it was connected to a charger.
Thankfuly the next day it was fine after it dried BUT the volume rocker is not working to go down in volume only up.
I wonder if Samsung can fix this for me??
Yep, same here, I dropped mine on gravel last month. But I was charged the full $156 ($70 std repair fee + $80 lcd repair fee + taxes). Then again, I did everything online from Samsung's website and not over the phone.
From the time I shipped my phone to the time I got it back was about 10 days (including weekend). And I live about 15 miles away from the Plano repair facility... my work is even closer! But they wouldn't let me drop it off or pick it up...
Michael.
vermelo said:
Oh man I dropped my phone inside a beer cup on Saturday. Took it out quickly and dried it but then the flash starting going crazy on and off and the phone was acting like it was connected to a charger.
Thankfuly the next day it was fine after it dried BUT the volume rocker is not working to go down in volume only up.
I wonder if Samsung can fix this for me??
Click to expand...
Click to collapse
The best thing you can do if you drop your phone in a liquid is remove the battery and bury the phone in a bag of rice for a week. The rice will absorb all the moisture out. But if you try to power on your phone before everything is fully dry, then the damage may already be done. I was told this tip by a friend of mine that works for Nokia.
Michael.
Yes the rice trick is well known. Pass it around so more will know about it.
Rice is OK but Damprid is better
I have another alternative to the rice method. Instead of using that use a product called Damprid. Works way better than rice. Don't submerge your phone in rice but place your phone on top of it and then seal it up in a Tupperware container. Within 24 hours every drop of moisture will be out of the phone. Plus it's on $10 for a huge container of the stuff. It's worked on many phones.
http://www.homedepot.com/h_d1/N-5yc...splay?langId=-1&storeId=10051&catalogId=10053

Should I sell my Streak because the screen is too fragile...

Hi,
I recently bought a Streak as my first android phone. I got it at a very reasonable price (~ 100€ below the current amazon price). So if I would sell it used now I wouldn't loose any money...
So far I really like the streak however I have to carry it around in my jeans pocket.
The numorous reports of broken LCDs and Dells terrible support however made me thinking if I should sell it now and get a more robust cheaper smartphone.
So is the broken screen thing really an issue ?
As one who has killed two Streak screens, I would say "No". I doubt that any other phone would have survived either of those incidents either. The first time, my streak got between me and the handle of a pallet jack that I was trying to push up a ramp. The second time, I was simply clumsy. I was going to slip the Streak into my shirt pocket while standing and missed. As a result, it suffered a 4' drop to a ceramic tile floor.
-Uwe-
Someone from Dell officially advised to not use the Streak in your pocket ( http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19353929.aspx ) also several people stated that their Streak broke even they didn't drop or bump it.
Hugo32 said:
Hi,
I recently bought a Streak as my first android phone. I got it at a very reasonable price (~ 100€ below the current amazon price). So if I would sell it used now I wouldn't loose any money...
So far I really like the streak however I have to carry it around in my jeans pocket.
The numorous reports of broken LCDs and Dells terrible support however made me thinking if I should sell it now and get a more robust cheaper smartphone.
So is the broken screen thing really an issue ?
Click to expand...
Click to collapse
buy a hardcase for it that you can hang on youre belt
That wouldn't make it pocketable any longer...
I already sold it... because I don't like a device so fragile in my pocket. Even within the few days that I owned it I encountered 2-3 situations where I almost broke it (running upstairs, leaning against a table, getting the lawnmower out of the shed)
Hugo32 said:
That wouldn't make it pocketable any longer...
I already sold it... because I don't like a device so fragile in my pocket. Even within the few days that I owned it I encountered 2-3 situations where I almost broke it (running upstairs, leaning against a table, getting the lawnmower out of the shed)
Click to expand...
Click to collapse
lol let the mods lock this pls then
I say if your a careful person who cares for your gadgets then keep the Streak.
Otherwise if your likely to bash it around or drop it then get something less delicate.
I don't know how people break this phone. I find some of the stories of 1 and 2 foot drops to be obviously over exaggerated. I have literally put this device through hell. I have a seven year old daughter and ceramic tile. I work on concrete. I always have it in my pocket, and to put that into perspective I am 5'7" and weigh 126 lbs so they are some pretty small pockets. I've even left it outside on the patio on rainy nights on more than one occasion. I can't say enough how pleased I am with the build quality of this phone. If it wasn't for terrible support from dell with upgrades and such, I would guarantee sticking with dell products in the future.
Sent from my Dell Streak using XDA Premium App
metal1f3 said:
I don't know how people break this phone. I find some of the stories of 1 and 2 foot drops to be obviously over exaggerated. I have literally put this device through hell. I have a seven year old daughter and ceramic tile. I work on concrete. I always have it in my pocket, and to put that into perspective I am 5'7" and weigh 126 lbs so they are some pretty small pockets. I've even left it outside on the patio on rainy nights on more than one occasion. I can't say enough how pleased I am with the build quality of this phone. If it wasn't for terrible support from dell with upgrades and such, I would guarantee sticking with dell products in the future.
Sent from my Dell Streak using XDA Premium App
Click to expand...
Click to collapse
I'm the same build as you and have had the streak since US launch.
The first one I had lasted about a month, dropped it a few times and nothing but a few scratches on the edges (had a full body invisible shield). Then one night I was crossing the street and a car came flying around the corner so I had to run and jump out the way, streak slipped out of my hand, slammed the road and slid almost a full lane across the street. Picked it up and only a few scratches but it wouldn't boot. After further testing I came to the conclusion that internal microsd had dislodged. Called dell up and they swapped it out for me (ofcourse I didn't tell them the whole story )
Now my second streak I've had it for a while. I go out and party quite a bit so its had its fair share of tipsy/drunken slips out of my hand. Again its held strong and only resulted in scratches on the edges. But the other week I took a picture, pressed the home button, power, then put it in my pocket. 2 min later pulled it out of my pocket and LCD under gorilla glass was cracked, with the crack spreading like a pigeon foot from the home button. I went through hell to get it replaced. The dell reps were horrible. Had a supervisor call me a liar, one agent claimed the LCD is "software" and not covered by the hardware warranty, and another claimed my warranty is void because I had it in my pocket (agent didn't have anything to say when I asked him why on the TV ads they claim it to be the "world's first pocket tablet")!
Well after calling multiple times a day for 4 days in a row, I kept requesting my issue be escalated and many reps denied, I finally talked to someone higher then the call center supervisor and was told because of my circumstances and horrible experience he'll be able to issue me another unit and I would be getting follow up calls and emails regarding rude and misinformed reps (had a couple hang up on me when I read them part of the warranty and one even yell at me).
Well replacement came, was a refurb, and not only was the notch that sticks out of the battery cover broken off (didnt care much, could use my old cover) but the left side of the top plastic piece was sticking way out and there was a really deep scratch in the gorilla glass from the charge port to the power button.
Called dell and nice lady was helpful and said she has no option but to send me another refurbished but the next day a brand new one was at my door :-D
After this entire fiasco I'm staying away from dell for a REALLY long time but I will keep this streak and most likely make a permanent mount for it to replace my trucks stock stereo/navigation unit when I get my next device (if it lasts till that happens).
Sent from my Transformer TF101 using XDA Premium App
Just buy one! I've dropped mine loads and not broken the screen. I carry mine in mt pocket, nothing in the warranty says you can't.
although tight jeans can be a bit difficult to sit down in
Sent from my Dell Streak using Tapatalk
I'm also satisfy with the D.Streak's build quality. Every device will mostly break (the LCD, internal circuits....) if you let it fall on the ground and there's no exception to that.
A good advice for any new D.Streak New owner would be buy an Otterbox Commuter/Defender case to protect your device.
fone_fanatic said:
I'm the same build as you and have had the streak since US launch.
The first one I had lasted about a month, dropped it a few times and nothing but a few scratches on the edges (had a full body invisible shield). Then one night I was crossing the street and a car came flying around the corner so I had to run and jump out the way, streak slipped out of my hand, slammed the road and slid almost a full lane across the street. Picked it up and only a few scratches but it wouldn't boot. After further testing I came to the conclusion that internal microsd had dislodged. Called dell up and they swapped it out for me (ofcourse I didn't tell them the whole story )
Now my second streak I've had it for a while. I go out and party quite a bit so its had its fair share of tipsy/drunken slips out of my hand. Again its held strong and only resulted in scratches on the edges. But the other week I took a picture, pressed the home button, power, then put it in my pocket. 2 min later pulled it out of my pocket and LCD under gorilla glass was cracked, with the crack spreading like a pigeon foot from the home button. I went through hell to get it replaced. The dell reps were horrible. Had a supervisor call me a liar, one agent claimed the LCD is "software" and not covered by the hardware warranty, and another claimed my warranty is void because I had it in my pocket (agent didn't have anything to say when I asked him why on the TV ads they claim it to be the "world's first pocket tablet")!
Well after calling multiple times a day for 4 days in a row, I kept requesting my issue be escalated and many reps denied, I finally talked to someone higher then the call center supervisor and was told because of my circumstances and horrible experience he'll be able to issue me another unit and I would be getting follow up calls and emails regarding rude and misinformed reps (had a couple hang up on me when I read them part of the warranty and one even yell at me).
Well replacement came, was a refurb, and not only was the notch that sticks out of the battery cover broken off (didnt care much, could use my old cover) but the left side of the top plastic piece was sticking way out and there was a really deep scratch in the gorilla glass from the charge port to the power button.
Called dell and nice lady was helpful and said she has no option but to send me another refurbished but the next day a brand new one was at my door :-D
After this entire fiasco I'm staying away from dell for a REALLY long time but I will keep this streak and most likely make a permanent mount for it to replace my trucks stock stereo/navigation unit when I get my next device (if it lasts till that happens).
Sent from my Transformer TF101 using XDA Premium App
Click to expand...
Click to collapse
I saw the pic you sent Steve on twitter of the cracked LCD (I follow him). Lol @ the "pocket tablet" comment to the dell Rep. I also have decided not to stick with dell solely on the bases of software support. DJ_Steve has been a godsend, but that said I will have to conform and get a more popular android with more devs. Half the fun of android, for me atleast, is flashing new roms and trying new things. I own the ds5 and 7 and both are extremely boring, but sadly, very capable devices. Nice try dell. Or lack there of.
Sent from my Dell Streak using XDA Premium App
I always keep mine in a pocket, even sit on it from time to time, and I've had no problems with the screen. I do have it in an OtterBox Commuter case and also have a non-glare screen protector on it.
I am very happy with my streak's screen so far,it has a excellent touch,much better than milestone or other lg/samsung I have tried.And the screen is also pretty tough,I never applied any screen protector,yet not a single scar on it while the upper part and lower part are both screwed!
I do have a defender thought,I cut away the lower side of the defender,so that I can just flip over the device,and use the defender to keep my screen from sweater or unexpected damage.
Sent from my Dell Streak using XDA App

[Q] Water stickers set off by sweat/condensation in an Otterbox Defender...?

So I've lately had one issue with my GS4, it shows signs of the "Loss of Service" bug that the GS2 was having for a while. It randomly drops calls and service completely, sometimes will bounce back to service but sometimes it locks into No Service mode and drains the battery; only fix is to enable and then disable airplane mode. So anyway, I've tried everything to fix it and Sprint wont give me a new phone, and I didn't want to take a refurb since I've had it for only 2 months. The guy at the store usually does everything he can for me, but I understand his hands are tied and can't issue a new phone on the spot, even though it has consistent issues.
Soooo getting to the punch line here, sorry for the backstory. In troubleshooting the phone, we had the battery out and the tech had the phone apart, noticing that the water stickers have been activated. Now I would be honest if I had submerged the phone or gotten it wet in any way, but I truly have not. The only thing I can think of is that my phone is ALWAYS encased in it's Otterbox Defender case, and 80% of the time it's in my pocket. I do tree work, and I kid you not I am drenched in sweat all day every day. Is it possible that the water stickers activated from the sweat and condensation trapped in the case and phone? I usually have to take my case apart to wipe the moisture from in between the cases screen protector and phone. Samsung probably wont issue me a new phone under their warranty now (which was my only option for a NEW phone at this point)...Any input on the possibilities and way to prove it? Also, there is 0 corrosion on the phone, we inspected it very thoroughly. Any help is appreciated, cheers!
Yes humidity or condensation can definitely trigger the water damage sticker. As for what you should do, don't you have insurance, file a claim.
This message brought to you in part by Sprint and the letters GS and the number 4
GiantJay said:
Yes humidity or condensation can definitely trigger the water damage sticker. As for what you should do, don't you have insurance, file a claim.
This message brought to you in part by Sprint and the letters GS and the number 4
Click to expand...
Click to collapse
Insurance is $200 when it's water damage I believe...
vadyr56 said:
Insurance is $200 when it's water damage I believe...
Click to expand...
Click to collapse
Idk what insurance you have. But it's better than $500-$650. Put it in a bag of rice for a day or two. With the cover off and the battery out. It will get the moisture out.
This message brought to you in part by Sprint and the letters GS and the number 4
Apple recently lost a lawsuit for refusing to repair phones that had the faulty sensors which would/could change color due to humidity alone.
[h**p://news.cnet.com/8301-13579_3-57586562-37/apple-settles-iphone-water-damage-lawsuit-for-$53m/]
Insurance claim is $150.
It is known by the industry the the liquid indicators may at times be too sensitive and are sometimes put it poor locations.
Even with knowing this, it is an easy excuse to not replace your unit. All providers do it.
Sent from my SPH-L720 using xda app-developers app
You could, depending on where you live, claim high humidity as the culprit. In the southern states, where it's usually 70%+ humidity all the time, overly sensitive stickers could be triggered. Where I live, it's usually 80 plus every day. I just checked weather bug now, and at 3am where I live, it's 95% humidity and no rain nearby.
Very good point about the humidity also. I live in rural PA and it does tend to get incredibly humid in the spring and summer. Between the humidity, and having my phone in the pocket of my sweaty carhartt pants encased in an otterbox, I can imagine the moisture would really collect in there. The true test will be getting a new battery and checking it periodically to see if that sticker activates eventually. I will also check the phone sticker in a few weeks, seeing as I went the refurb route to get a new phone. Since getting a brand new one wasn't happening for me, I just did the service exchange and the water damage may have slipped the tech's mind. Now if my phone breaks 5 more times, Sprint will give me a new device, so we'll see what happens. I appreciate all the input, hopefully other people don't have this issue!

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