Hi,
I recently bought a Streak as my first android phone. I got it at a very reasonable price (~ 100€ below the current amazon price). So if I would sell it used now I wouldn't loose any money...
So far I really like the streak however I have to carry it around in my jeans pocket.
The numorous reports of broken LCDs and Dells terrible support however made me thinking if I should sell it now and get a more robust cheaper smartphone.
So is the broken screen thing really an issue ?
As one who has killed two Streak screens, I would say "No". I doubt that any other phone would have survived either of those incidents either. The first time, my streak got between me and the handle of a pallet jack that I was trying to push up a ramp. The second time, I was simply clumsy. I was going to slip the Streak into my shirt pocket while standing and missed. As a result, it suffered a 4' drop to a ceramic tile floor.
-Uwe-
Someone from Dell officially advised to not use the Streak in your pocket ( http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19353929.aspx ) also several people stated that their Streak broke even they didn't drop or bump it.
Hugo32 said:
Hi,
I recently bought a Streak as my first android phone. I got it at a very reasonable price (~ 100€ below the current amazon price). So if I would sell it used now I wouldn't loose any money...
So far I really like the streak however I have to carry it around in my jeans pocket.
The numorous reports of broken LCDs and Dells terrible support however made me thinking if I should sell it now and get a more robust cheaper smartphone.
So is the broken screen thing really an issue ?
Click to expand...
Click to collapse
buy a hardcase for it that you can hang on youre belt
That wouldn't make it pocketable any longer...
I already sold it... because I don't like a device so fragile in my pocket. Even within the few days that I owned it I encountered 2-3 situations where I almost broke it (running upstairs, leaning against a table, getting the lawnmower out of the shed)
Hugo32 said:
That wouldn't make it pocketable any longer...
I already sold it... because I don't like a device so fragile in my pocket. Even within the few days that I owned it I encountered 2-3 situations where I almost broke it (running upstairs, leaning against a table, getting the lawnmower out of the shed)
Click to expand...
Click to collapse
lol let the mods lock this pls then
I say if your a careful person who cares for your gadgets then keep the Streak.
Otherwise if your likely to bash it around or drop it then get something less delicate.
I don't know how people break this phone. I find some of the stories of 1 and 2 foot drops to be obviously over exaggerated. I have literally put this device through hell. I have a seven year old daughter and ceramic tile. I work on concrete. I always have it in my pocket, and to put that into perspective I am 5'7" and weigh 126 lbs so they are some pretty small pockets. I've even left it outside on the patio on rainy nights on more than one occasion. I can't say enough how pleased I am with the build quality of this phone. If it wasn't for terrible support from dell with upgrades and such, I would guarantee sticking with dell products in the future.
Sent from my Dell Streak using XDA Premium App
metal1f3 said:
I don't know how people break this phone. I find some of the stories of 1 and 2 foot drops to be obviously over exaggerated. I have literally put this device through hell. I have a seven year old daughter and ceramic tile. I work on concrete. I always have it in my pocket, and to put that into perspective I am 5'7" and weigh 126 lbs so they are some pretty small pockets. I've even left it outside on the patio on rainy nights on more than one occasion. I can't say enough how pleased I am with the build quality of this phone. If it wasn't for terrible support from dell with upgrades and such, I would guarantee sticking with dell products in the future.
Sent from my Dell Streak using XDA Premium App
Click to expand...
Click to collapse
I'm the same build as you and have had the streak since US launch.
The first one I had lasted about a month, dropped it a few times and nothing but a few scratches on the edges (had a full body invisible shield). Then one night I was crossing the street and a car came flying around the corner so I had to run and jump out the way, streak slipped out of my hand, slammed the road and slid almost a full lane across the street. Picked it up and only a few scratches but it wouldn't boot. After further testing I came to the conclusion that internal microsd had dislodged. Called dell up and they swapped it out for me (ofcourse I didn't tell them the whole story )
Now my second streak I've had it for a while. I go out and party quite a bit so its had its fair share of tipsy/drunken slips out of my hand. Again its held strong and only resulted in scratches on the edges. But the other week I took a picture, pressed the home button, power, then put it in my pocket. 2 min later pulled it out of my pocket and LCD under gorilla glass was cracked, with the crack spreading like a pigeon foot from the home button. I went through hell to get it replaced. The dell reps were horrible. Had a supervisor call me a liar, one agent claimed the LCD is "software" and not covered by the hardware warranty, and another claimed my warranty is void because I had it in my pocket (agent didn't have anything to say when I asked him why on the TV ads they claim it to be the "world's first pocket tablet")!
Well after calling multiple times a day for 4 days in a row, I kept requesting my issue be escalated and many reps denied, I finally talked to someone higher then the call center supervisor and was told because of my circumstances and horrible experience he'll be able to issue me another unit and I would be getting follow up calls and emails regarding rude and misinformed reps (had a couple hang up on me when I read them part of the warranty and one even yell at me).
Well replacement came, was a refurb, and not only was the notch that sticks out of the battery cover broken off (didnt care much, could use my old cover) but the left side of the top plastic piece was sticking way out and there was a really deep scratch in the gorilla glass from the charge port to the power button.
Called dell and nice lady was helpful and said she has no option but to send me another refurbished but the next day a brand new one was at my door :-D
After this entire fiasco I'm staying away from dell for a REALLY long time but I will keep this streak and most likely make a permanent mount for it to replace my trucks stock stereo/navigation unit when I get my next device (if it lasts till that happens).
Sent from my Transformer TF101 using XDA Premium App
Just buy one! I've dropped mine loads and not broken the screen. I carry mine in mt pocket, nothing in the warranty says you can't.
although tight jeans can be a bit difficult to sit down in
Sent from my Dell Streak using Tapatalk
I'm also satisfy with the D.Streak's build quality. Every device will mostly break (the LCD, internal circuits....) if you let it fall on the ground and there's no exception to that.
A good advice for any new D.Streak New owner would be buy an Otterbox Commuter/Defender case to protect your device.
fone_fanatic said:
I'm the same build as you and have had the streak since US launch.
The first one I had lasted about a month, dropped it a few times and nothing but a few scratches on the edges (had a full body invisible shield). Then one night I was crossing the street and a car came flying around the corner so I had to run and jump out the way, streak slipped out of my hand, slammed the road and slid almost a full lane across the street. Picked it up and only a few scratches but it wouldn't boot. After further testing I came to the conclusion that internal microsd had dislodged. Called dell up and they swapped it out for me (ofcourse I didn't tell them the whole story )
Now my second streak I've had it for a while. I go out and party quite a bit so its had its fair share of tipsy/drunken slips out of my hand. Again its held strong and only resulted in scratches on the edges. But the other week I took a picture, pressed the home button, power, then put it in my pocket. 2 min later pulled it out of my pocket and LCD under gorilla glass was cracked, with the crack spreading like a pigeon foot from the home button. I went through hell to get it replaced. The dell reps were horrible. Had a supervisor call me a liar, one agent claimed the LCD is "software" and not covered by the hardware warranty, and another claimed my warranty is void because I had it in my pocket (agent didn't have anything to say when I asked him why on the TV ads they claim it to be the "world's first pocket tablet")!
Well after calling multiple times a day for 4 days in a row, I kept requesting my issue be escalated and many reps denied, I finally talked to someone higher then the call center supervisor and was told because of my circumstances and horrible experience he'll be able to issue me another unit and I would be getting follow up calls and emails regarding rude and misinformed reps (had a couple hang up on me when I read them part of the warranty and one even yell at me).
Well replacement came, was a refurb, and not only was the notch that sticks out of the battery cover broken off (didnt care much, could use my old cover) but the left side of the top plastic piece was sticking way out and there was a really deep scratch in the gorilla glass from the charge port to the power button.
Called dell and nice lady was helpful and said she has no option but to send me another refurbished but the next day a brand new one was at my door :-D
After this entire fiasco I'm staying away from dell for a REALLY long time but I will keep this streak and most likely make a permanent mount for it to replace my trucks stock stereo/navigation unit when I get my next device (if it lasts till that happens).
Sent from my Transformer TF101 using XDA Premium App
Click to expand...
Click to collapse
I saw the pic you sent Steve on twitter of the cracked LCD (I follow him). Lol @ the "pocket tablet" comment to the dell Rep. I also have decided not to stick with dell solely on the bases of software support. DJ_Steve has been a godsend, but that said I will have to conform and get a more popular android with more devs. Half the fun of android, for me atleast, is flashing new roms and trying new things. I own the ds5 and 7 and both are extremely boring, but sadly, very capable devices. Nice try dell. Or lack there of.
Sent from my Dell Streak using XDA Premium App
I always keep mine in a pocket, even sit on it from time to time, and I've had no problems with the screen. I do have it in an OtterBox Commuter case and also have a non-glare screen protector on it.
I am very happy with my streak's screen so far,it has a excellent touch,much better than milestone or other lg/samsung I have tried.And the screen is also pretty tough,I never applied any screen protector,yet not a single scar on it while the upper part and lower part are both screwed!
I do have a defender thought,I cut away the lower side of the defender,so that I can just flip over the device,and use the defender to keep my screen from sweater or unexpected damage.
Sent from my Dell Streak using XDA App
Related
About a week ago my Xoom touchscreen just quit responding. I was using it one night put it on the dock to charge and the next morning..touchscreen unresponsive.
So I sent my Xoom wifi over to Moto to get it repaired. I get it back today and a page right on top of the box had a checkbox that said that my unit has water damage and is unrepairable.
Now a little history, I bought the wifi on the day it came out March 27th at Best Buy. I bought the Invisible Shield along with it. I literally opened the box and put the Invisible Shield on the screen before even turning on the device. I put the Xoom in the gel case that I had from the 3g that I had returned.
Being such an expensive item I have babied this Xoom it literally has not been anywhere where water could have gotten into the unit. I'm attaching a few links so you guys can see the pictures that moto sent me and claimed that it was my unit.
The pictures look like they came from a unit that was abused and probably dipped in water. From the outside of my Xoom it has no damage at all. It has been in its case from day one.
What do you guys think I can do?
(I've been a member of this forum for awhile I just never posted until recently as I usually just browse. So i am unable to put a link up of the pictures yet.)
wiesman2613 said:
About a week ago my Xoom touchscreen just quit responding. I was using it one night put it on the dock to charge and the next morning..touchscreen unresponsive.
So I sent my Xoom wifi over to Moto to get it repaired. I get it back today and a page right on top of the box had a checkbox that said that my unit has water damage and is unrepairable.
Now a little history, I bought the wifi on the day it came out March 27th at Best Buy. I bought the Invisible Shield along with it. I literally opened the box and put the Invisible Shield on the screen before even turning on the device. I put the Xoom in the gel case that I had from the 3g that I had returned.
Being such an expensive item I have babied this Xoom it literally has not been anywhere where water could have gotten into the unit. I'm attaching a few links so you guys can see the pictures that moto sent me and claimed that it was my unit.
The pictures look like they came from a unit that was abused and probably dipped in water. From the outside of my Xoom it has no damage at all. It has been in its case from day one.
What do you guys think I can do?
(I've been a member of this forum for awhile I just never posted until recently as I usually just browse. So i am unable to put a link up of the pictures yet.)
Click to expand...
Click to collapse
I suppose it is possible that the liquid solution used to apply the skin somehow seeped down into the display along the edges. I really don't know what your options are man but I will say this... none of our units came in a sealed box so how are we to know that the unit we bought and paid for shipped from the manufacturer unused? Thats grounds for some sort of legal person to figure out in my opinion.
Call them and be very friendly, but if someone won't help you, get a manager. If the manager won't help, ask for their supervisor (and so on). Don't be rude, but make sure you don't let them off the phone unless they hang up on you. Keep saying: That isn't my xoom. You must have mixed something up.
Good luck!
slack04 said:
Keep saying: That isn't my xoom. You must have mixed something up.
Good luck!
Click to expand...
Click to collapse
For some reason that reminded me of the Shaggy song , "It wasn't me".
The Shaggy Defense
HuckFinn said:
For some reason that reminded me of the Shaggy song , "It wasn't me".
The Shaggy Defense
Click to expand...
Click to collapse
Lmao
Sent from my Xoom using XDA App
Email me your liquid damage pictures please. iammodo( at) gmail I am rather expert in these matters.
Sent from my phone
Easy option. I've done this with my ipad and many phones if I didn't have time to fix it myself. You tell them only problem I had was the touchscreen but the night b4 it was heating up and that can cause moisture build up and that can change the indicator showing its wet. Now if they say that it looks like something clearly spilled then maybe some1 might've and hid the truth from u. Good luck!
Sent from my MB860 using XDA Premium App
Ohh also the sun can damage it. Was it near the window where the sun light was hitting it? Ive repaired countless things for my customers and sometimes it shows wet indicator when it really was never dropped in or spilled on. Let me know. If anything give me ur serial number n all n ill call for u.
Sent from my MB860 using XDA Premium App
Did you use water applying the screen protector?
I'll never understand why people use screen protectors on any phone/tablet devices these days. They all have glass screens.
Water could have gotten in there during installation and very slowly corroded the components.
Thanks for the tips.. I ended up taking the xoom back to best buy as a last resort ..
After the geek squad guy at the counter tried to give me the typical run around I asked to speak to a manager.. (nicely of course) After going back and forth for a bit they decided to give me a new xoom!!
I definitely didn't expect that but I will tell you best buy earned my loyalty just from that one thing.
As for the previous xoom the only thing I did was put the invisible shield on it withtl that solution they give you.. that's the only way I can imagine it could've gotten water damage..
As for moto I will tell you in the future I will most likely not purchase one of their products as they were of no help and did everything they could to get me off the phone when I called to discuss their water damage claim..
Bauxite said:
Did you use water applying the screen protector?
I'll never understand why people use screen protectors on any phone/tablet devices these days. They all have glass screens.
Water could have gotten in there during installation and very slowly corroded the components.
Click to expand...
Click to collapse
I understand your statements about water and understand your corrosion theory...however, I'm not sure I understand your logic about not using a screen protector. Many people have reported that even Gorilla Glass scratches depending on the circumstances.
I'm not trying to sound condescending, so I hope this is not taken that way. I'm interested in your rationale though...convince me why I don't need a screen protector...I'll gladly like the chance to save $20-$30 I spend on screen protectors.
Dollyllama said:
I understand your statements about water and understand your corrosion theory...however, I'm not sure I understand your logic about not using a screen protector. Many people have reported that even Gorilla Glass scratches depending on the circumstances.
I'm not trying to sound condescending, so I hope this is not taken that way. I'm interested in your rationale though...convince me why I don't need a screen protector...I'll gladly like the chance to save $20-$30 I spend on screen protectors.
Click to expand...
Click to collapse
I have a Droid Incredible that is one year old. No screen protector. It "travels " in my pocket, and gets a lot of use every day. Not one scratch or mark of any kind on the screen.
So, no screen protector on my Xoom either. And there are no scratches on it's screen although it's only 7 weeks old.
Sent from my Xoom using Tapatalk
Now don't listen to Pandora on your new XOOM while taking a shower. The steam will show water damage very very quickly.
wiesman2613 said:
Thanks for the tips.. I ended up taking the xoom back to best buy as a last resort ..
After the geek squad guy at the counter tried to give me the typical run around I asked to speak to a manager.. (nicely of course) After going back and forth for a bit they decided to give me a new xoom!!
I definitely didn't expect that but I will tell you best buy earned my loyalty just from that one thing.
As for the previous xoom the only thing I did was put the invisible shield on it withtl that solution they give you.. that's the only way I can imagine it could've gotten water damage..
As for moto I will tell you in the future I will most likely not purchase one of their products as they were of no help and did everything they could to get me off the phone when I called to discuss their water damage claim..
Click to expand...
Click to collapse
Yeah they don't repair tablets. That's why their "protection" plans cost more than they normally would. They just replace the entire thing. Did you ever register the zagg shield on their site? Since it has a lifetime warranty you should be able to get a replacement for that too. Although, I think you have to send in the old one once you remove it.
Did you remove it before returning your old one?
Bummer about your experience man, glad it worked out for ya.
And for the others talking about not getting a screen protector... i was/am a huge hater of them, never had one on my evo and it lives in my pocket with keys and other junk, it has never scratched, so needless to say i never wanted one on my Xoom either, but the fingerprints and glare were too much so i bit the bullet and even though it took a while to get used to i don't regret it one bit
Sent from my Xoom using Tapatalk
Im all about the screen protector. Not to stop the scratches so much, but I have the anti grease sheilds on all my stuff. I hate fingerprints!!1 I wish I could get them big enough to put on the back windows of my cars to keeps the kids little finger prints off the glass
BTW...glad to hear you got a new Xoom.
Carphone warehouse over in the uk have a nice little notebook padded cover that i bought for my xoom with a zip on it, although its loose, the protection works a treat and in my bag too, protects it from scratches etc, etc,
never been a huge fan of protective screens, never been able to get them on without there being some sort of problem.
My advice on this one for water damage;
- "Apple "Claimed" in the UK that iphone useres had decided to dip their phones into glasses of water, glasses of water which infact were no existant, they were taken to Watchdog, (UK BBC show) and were forced to change their process for evaluating water damage. Turns out people sweating were setting of the water damage indicators due to them being on the charging port XD"
Maybe pester Motorola.
cam30era said:
I have a Droid Incredible that is one year old. No screen protector. It "travels " in my pocket, and gets a lot of use every day. Not one scratch or mark of any kind on the screen.
So, no screen protector on my Xoom either. And there are no scratches on it's screen although it's only 7 weeks old.
Sent from my Xoom using Tapatalk
Click to expand...
Click to collapse
The thing is, your Dinc has never been dropped. Do you have a case for it btw? Cases create a gap between the screen and the ground so that is to prevent cracked screens. On the other hands, screen protectors serve many purposes, scratches, glare, fingerprint.....so it is a very good thing to have. I believe it is money well spent.
Though, some don't read the instruction and spray the water on the screen (not pointing finger at you op ) and that's when it gets damaged. Just spray the screen protector itself is safe enough. But seriously, I respect your belief, I am still considering screen protectors are good at what they do.
Sent from my Xoom using XDA Premium App
Good that the OP got redress without too much hassle.
As a point of reference for future issues involving items of "substantial" value, always take pics (with date stamps) before sending stuff in to RMA. Even though it wouldn't be incontrovertible proof, it's a sign of due diligence that can be used in small claims court.
Which is the logical next step, assuming other efforts at redress fail, and assuming you feel strongly enough to take action. People usually get scared off when the word "legal" is involved, but with some homework, you can be competent in a small-claims case.
And since we're on the Internet, the first step, of course, is to look up the FAQs for small claims suit in your locality. Your govt is your friend (if you would bother to look). Here is the FAQ for Calif, USA.
http://www.courtinfo.ca.gov/selfhelp/smallclaims/
wang1404 said:
The thing is, your Dinc has never been dropped. Do you have a case for it btw? Cases create a gap between the screen and the ground so that is to prevent cracked screens. On the other hands, screen protectors serve many purposes, scratches, glare, fingerprint.....so it is a very good thing to have. I believe it is money well spent.
Though, some don't read the instruction and spray the water on the screen (not pointing finger at you op ) and that's when it gets damaged. Just spray the screen protector itself is safe enough. But seriously, I respect your belief, I am still considering screen protectors are good at what they do.
Sent from my Xoom using XDA Premium App
Click to expand...
Click to collapse
No case for my DINC. And I have dropped it several times, hard enough for the back to come off, and the battery to come out (talk about a forced reboot!). I really am not convinced of the value of screen protecrors. But it's an individual decision, of course.
Sent from my Xoom using Tapatalk
Well Guys the day has come where I have cracked my first phone. I was working and it fell a good 4ft onto a concrete floor face first. I have dropped my phone plenty of times but I guess this one finally did it. Thankfully it's not that bad as I just have a technicolor rainbow on the top of my screen. I can deal with it until I get a new screen. But just wanted to rant!
Damnnnnnnnnnn, sorrry to hear that bro!! Have you already ordered a new screen?
A couple of weeks ago I wanted to sell my Streak and took the pics, created the add( I know.. bad decision) but then it made a sudden unpredicted drop from around 50 cm (1.5 ft?) out of my pocket onto the tiles at home.
Nothing seemed to be wrong with it but after two hours or so the camera connection broke apparently as it wouldn't connect with the camera. Whenever I activated the camera app, the device would get very hot at the front and back cam region, the battery suddenly freaked out. If I made a phone call it would drop from 100 to 1% in less than a minute but if it was used as a mp3 player I could listen for at least a couple of hours. Charging went extremely fast, but discharging as well.
After a couple of days I sent it back to store as a RMA and just received the conformation today that it will be delivered tomorrow!
Anyways, my parents and friends laughed at me and said the Streak committed suiside ......The lesson I learned in my case: 1. Don't ever sell the Streak, 2. Don't drop it and you will be a happy man for a looooooong time.
That sucks man. I've been lucky enough to not have dropped mine yet.
However, I've received a line of faulty ones. Dell is shipping out my 5th replacement device!
I've given up on screen protectors. I keep having to ship them back to Dell. F it. I'll trust Gorilla Glass to be tough enough.
cyapalmpos said:
That sucks man. I've been lucky enough to not have dropped mine yet.
However, I've received a line of faulty ones. Dell is shipping out my 5th replacement device!
I've given up on screen protectors. I keep having to ship them back to Dell. F it. I'll trust Gorilla Glass to be tough enough.
Click to expand...
Click to collapse
gorilla glass aint that tough, mines is cracked just above the home button and runs along the edge of lcd for about an inch, new screen coming tomorrow so hopefully will get it changed ok (if i dont brea another part lol)
cyapalmpos said:
That sucks man. I've been lucky enough to not have dropped mine yet.
However, I've received a line of faulty ones. Dell is shipping out my 5th replacement device!
I've given up on screen protectors. I keep having to ship them back to Dell. F it. I'll trust Gorilla Glass to be tough enough.
Click to expand...
Click to collapse
just use those from Xtreme guards, they really great and you can reapply them! There are also a couple of alternatives, they use the same material but I find Xtreme guards to be the cheapest with great quality.
I've never used Guards on any of my phones. I will not ever unless I like the way it looks. Anyway. I am going to go ahead and order a new LCD and possibly try repairing it myself but I am very iffy about that.
been there. Actually got Dell to replace my Streak when it happened, but it took over a month! But I've been careful since.
I broke my Phone on the front about a month ago ... it was in my Jeans back pocket and I bent to pick up my kid from floor and went on to squat posture ... and heard a feeble cracking sound! I knew instantly, it happened. When removed, to my bad, it was found the same. Ran to the Dell Service next day morning (I am in Hyderabad, India now) and bought my Dell Streak when I was in US. I had to pay around 250$ (including $60 US to India warranty transfer) and they instantly replaced the device (except my old battery).
I've had my TF101 for three months now, and the more I use it, the more I love it. Tried a few ROM's, got some games, watched some video I'd converted to HD mp4, played some old text based adventures. Spent time bonding.
The relationship hit a bump in the road yesterday. The Transformer fell out of its protective case (I shoulda closed the zip) and landed on the corner closest to the power button. The bezel popped away from the screen a little, there's an ugly dent, and now I can't use the power button. I push, pull & tweak it, but nothing happens, it either doesn't work at all, or locks on.
I've called Asus (in Sydney) and got an RMA number for it... guess I'll wait and see what happens. The warranty clearly states that it doesn't cover accidental damage or misuse.
Already having withdrawals.
PW
yeah sorry about your mishap man....sucks for sure!!!
i ve had my tf101 for about 2 and a half or 3 months as well and just about a week ago i had it pluged in and using it on my lap basically. thre fone rang and when i jumped up i fumbled the tab and it took a fall onto the stone infront of the fireplace. it hit on the tab and dock the corner by headphones jack and the corner by the docks sd card. Its dented and scratched in a few places but i got extremely lucky and even though it fell a good 4 ft and hit with some force it functions as intended still (knock, knock, knock) on wood.
surprised me really, seeing ive heard and seen so many people crack a screen from a 2 ft drop onto surfaces much softer than what mine hit.
i have an OG IPAD that i let the rest of the family abuse now, but when i had it i forgot it on the roof of my blazer one day and took off....At about 45 mph i looked in the rearview and watched as it hit the dirt road and bounced and slide about 30-40foot......OUCH!!!!....And it survived without a scratch the case was scuffed up a bit but that was it....
My Point is....basically these little things can be pretty tough really.
I got mine during the US launch, and had not dropped it ONCE since then ... until last week. Had it under my armpit in the Asus-branded rubbery case while toting a bunch of crap to my car. Forgot that it was under my arm when I opened the car door, and when I reached in the car to put my bag in, it fell from under my arm SMACK onto the driveway. I looked down in horror, tears welling in my eyes, quivering in terror (OK I exaggerate). Picked it up, and the only problem was the back had popped off a bit on one edge. Snapped it back into place, and all was right with the world. I was lucky that it fell flat, rear-side down, instead of on a corner I guess.
Squire-au said:
I've had my TF101 for three months now, and the more I use it, the more I love it. Tried a few ROM's, got some games, watched some video I'd converted to HD mp4, played some old text based adventures. Spent time bonding.
The relationship hit a bump in the road yesterday. The Transformer fell out of its protective case (I shoulda closed the zip) and landed on the corner closest to the power button. The bezel popped away from the screen a little, there's an ugly dent, and now I can't use the power button. I push, pull & tweak it, but nothing happens, it either doesn't work at all, or locks on.
I've called Asus (in Sydney) and got an RMA number for it... guess I'll wait and see what happens. The warranty clearly states that it doesn't cover accidental damage or misuse.
Already having withdrawals.
PW
Click to expand...
Click to collapse
After reading the thread title I was about to post a witty comment about not telling me what to do but then I dropped my transformer onto my wood floor. (karma, right?) and then I read the thread. Gosh that really does suck. Mine landed side-of-the-dock down first so my SD card shot out and got lost somewhere under the couch... I really hope they will fix it for you. From my experience Asus is really good with RMA stuff if you can talk with a real asus employee rather than their phone people and explain what happened. I had an amazing motherboard which shorted out after a month of use and they had stopped selling that exact model (sabertooth gx or somethng like that) so, instead, they gave me a better, more high end replacement for it. They also fixed my dock even though I lost my serial number (I had to pay for shipping but it was worth the 30 bucks). Like I said, good luck and I hope they don't charge you for the repairs
Squire-au said:
Don't drop your transformer onto concrete...
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Click to collapse
Sorry to hear about the problem, but this is just common sense...
****s happened!!!
I've dropped it on concrete from about 4 feet high.
Case took most of the impact but got a little dent.
Beside my cell phone the tf get handle a lot so sooner or later
it get dropped.
If the actual button isn't screwed up, you can probably insert a flat head under the bezel (easier in BACK!) and pry it up a little, and reseat the button (hold it with the button facing the ground) and pop the bezel back. Give or take the beds.
I'm really glad I don't have formica floors, or concrete...I keep mine in a backpack when on the go, just in case lol.
Sent from my Transformer Prime TF201 using Tapatalk
really sorry man.
got mine for a week now
i dont want to drop it
thats why i bought case and screen protector for it.
i love this thing way too much. i dont wanna break it
Dropped mine off the arm of the sofa onto carpet, it was docked and inside its neoprene case at the time. Result = screen cracked into 2 seperate peices
Guess its all down to luck in terms of damage done in accidents like this, mine is still useable but I thought the Gorilla glass would be much tougher.
Would be very interested to hear what happens with the RMA for the OP, I haven't dared contact ASUS uk for fear of the number of digits in the bill.
Had a similar incident with a happy ending
Squire-au said:
I've had my TF101 for three months now, and the more I use it, the more I love it. Tried a few ROM's, got some games, watched some video I'd converted to HD mp4, played some old text based adventures. Spent time bonding.
The relationship hit a bump in the road yesterday. The Transformer fell out of its protective case (I shoulda closed the zip) and landed on the corner closest to the power button. The bezel popped away from the screen a little, there's an ugly dent, and now I can't use the power button. I push, pull & tweak it, but nothing happens, it either doesn't work at all, or locks on.
I've called Asus (in Sydney) and got an RMA number for it... guess I'll wait and see what happens. The warranty clearly states that it doesn't cover accidental damage or misuse.
Already having withdrawals.
PW
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I had the same incident 3 months ago. I dropped the transformer with dock in my office parking lot. It fell flat. When I pushed the power button it would not turn on. As it was an accidental drop I was sure ASUS warranty would not cover it. Still sent it to ASUS and was happy it was repaired under warranty.
Thank you so much for this warning, I was just about to try this with mine.
Low023 said:
Thank you so much for this warning, I was just about to try this with mine.
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Stop flaming the OP ffs, he was just telling us what happens if dropped on concrete and how sturdy it is.. Jog on if you have nothing useful to say.
blickmanic said:
Stop flaming the OP ffs, he was just telling us what happens if dropped on concrete and how sturdy it is.. Jog on if you have nothing useful to say.
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I dropped mine once in uni flew 2 meters across the room and was thankfully ok
I hve never dropped it again since or let it leave my sight so to speak
Sent from my Transformer TF101 using xda premium
Thanks for all the good wishes. I rang the service centre (Dingotech, cool name) and a very sympathetic young lady told me all I need to do to get it RMA'd. I told her what had happened, she didn't think it would be done under warranty. Ahh well. Anyways, I couriered it out to them, and they'll ring me with the quote sometime. NOT looking forward to it. So I'm forced to play with my old Advent Vega, with its cruddy viewing angles and bluetooth dropouts. I knew there was a reason I didn't sell it.
I'll keep you posted.
PW
Squire-au said:
Thanks for all the good wishes. I rang the service centre (Dingotech, cool name) and a very sympathetic young lady told me all I need to do to get it RMA'd. I told her what had happened, she didn't think it would be done under warranty. Ahh well. Anyways, I couriered it out to them, and they'll ring me with the quote sometime. NOT looking forward to it. So I'm forced to play with my old Advent Vega, with its cruddy viewing angles and bluetooth dropouts. I knew there was a reason I didn't sell it.
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Yeah, they can hardly be expected to cover it. Your choices are either to buy insurance with accidental damage cover yourself, or just tell yourself that accidents happen, and when they happen it just means it's time for an upgrade.
I heard ASUS charges US$75 for the labor & bezel.
The same happened to my transformer. I dropped it on the corner and ruined the bezel.
However, I was able to hammer it out with a small ball peen hammer after carefully removing the bezel (which was a more difficult task than banging out the bends & dents).
It's very thin and flexible so I was just as easy to fix as it was to break.
After I put the bezel back on the only noticeable damage left were some scuffs on the metal from the fall. I just sanded them down a bit to smooth them out and it's good as new to me.
The entire process took about 15 minutes.
I once had my transformer in my bag (docked) with a steel water bottle. It was raining, and i went to jump over something, slipped, and landed on a pointy edge.
The aluminium water bottle was mangled but my transformer was fine (though i later realised that at full brightness, on a black screen there is pressure damage.)
I suppose it saved my back though.
Only dropped mine on to carpet (given, it was from four feet up), but no damage.
On the other hand, I just finished a screen/digitizer replacement for a friends iPad 2 - he had it under his kids stroller and it fell, only about two feet, on to asphalt when he went to load the stroller in to his car. The drop mangled the corner where it impacted and totalled the screen.
I hold onto mine like it's my child. I will never ever drop this... And now I'll be more careful because I probably jinxed myself.
Sent from my ADR6425LVW using xda premium
I dropped my onto concrete from about 6'. It damaged the bezel something fierce, but I have bent it back into shape. It could use some super glue to hold it into place a bit better, but I was pleasantly surprised that it is still 100% functional. My EVO 3D hasn't received nearly this type of abuse and is hardly usable.
I do agree though, don't drop it on pavement.
Hello All,
Took my S3 out of my pocket today and noticed that the screen has a crack all the way from the bottom left corner to the home button (picture attached). I have had my S3 for about two weeks now and am really disappointed with the quality of the product. I always keep the screen facing inwards towards my leg so am really at a loss as to how I managed to crack it.
I bought the phone from Amazon UK and am wondering if I can get a replacement stating manufacturing defect or should I contact Samsung directly.
Any ideas?
TIA.
Ouch feel sorry for you mate. No insurance I take it?
If you can prove it was a defect you have a good leg to stand on. They might realize if they can't find and marks or impact points. Good Luck as you will need it..
Sent from my GT-I9300 using xda premium
You can always try to get it replaced but I think the chance will be small they will replace the phone as it is cracked, they will definitely blame it on force from outside. Are there more phones cracked this easily as you described it that you are aware of?
Sorry to hear you cracked the screen, imo the phone is quite strong, mine dropped by accident from three feet high without any damage. But that doesn't get you anywhere, I know that...
Now I look at the cracked screen it looks like something pressured the left side of the home button strongly.
Verstuurd van mijn GT-I9300 met Tapatalk
Sometimes this just seems to happen. I've only seen one other person who had this happen with a Galaxy S3, but I've heard stories like this since the Nexus One came out.
I'm guessing some devices just happen to have structural integrity problems with their glass, I don't really know if much can be done because of how extremely rare it is.
You should have got insurance or been.more careful. It is **** when this happens buddy.
They (Samsung/amazon) will not exchange it for any reason as it will be seen as damaged caused in your possession and that when it was sold there were no cracks or anything.
I work for a phone retailer and deal with this kind of thing at least once a week.
Try protect your bubble or something like that , then make a claim.
Hope you get it sorted.
Sent from my HTC One X using xda premium
It looks like the glass underneath the home button is not very thick only a few mm, and looks to be the weakest point on the phone screen, see how it`s broken on the bottom left corner of the home button.
John.
Nope, no insurance unfortunately. Forgot to mention that the phone was protected by a gel tpu case...
Really bummed!
wow that sucks... feel your pain.. every time I read a post like this, the more afraid I am of getting this phone..
I've sent stuff back to Amazon within the 30 days they have for returns that were broken. Just stated return under poor quality, faulty and they just asked if I wanted another or a refund. Not £500, under a ton. But they are pretty good with returns.
Don't bother with Samsung.. they are a waste of time. Contact Amazon.
Funny thing is I`ve been not only reading, but also hearing lots of reports about the fragility of the S3. Bad thing is that I got mine last week. I am being extra careful with it.
I wonder if Samsung realizes they have delivered such a fragile product.
I've also heard that. But here's some sort of consolidation I have had 4 people come back into my shop with cracked screens on their HTC one x's, some claiming it just happened , others that they pressed hard on the screen etc. (Regardless how it happened the screen is still cracked)
Some had insurance (so only insurance excess to pay) and the others who didn't, HTC only charged them 79.99 for either a replacement phone or the screen fixed. ( which in my experience in a new £500 expensive smart phone is amazing)
So there you have it. **** happens. No phone is perfect and mistakes happen.
Sent from my HTC One X using xda premium
Thank you all for your replies.
I contacted Amazon today and they were quite open to doing a refund/replacement. I went for a replacement as I am quite happy with the phone overall. Glad I bought the phone through Amazon.
Will most definitely get insurance on this puppy second time around!
Great news man. You are one lucky fella.
Sent from my GT-I9300 using xda premium
the screen is still working i take it... no reason why you couldnt still have taken insurance out and just claimed in a few weeks? but hey ho... good news amazon replacing for free i suppose:good:
I too would do an Amazon return/exchange. You can do it through their site and never even have to talk to someone. I think you'll be fine as it doesn't look like it was dropped.
Savage24 said:
the screen is still working i take it... no reason why you couldnt still have taken insurance out and just claimed in a few weeks? but hey ho... good news amazon replacing for free i suppose:good:
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If Amazon did not offer the replacement, I would have gone the Insurance route.
slopokdave said:
I too would do an Amazon return/exchange. You can do it through their site and never even have to talk to someone. I think you'll be fine as it doesn't look like it was dropped.
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I did not drop the phone thankfully. And it was not like I was wearing tight skinny jeans or sumthin, the phone had plenty of room to breathe in the pocket but somehow I still managed to crack the screen. I have had a Nexus One for 3 years and I was able to keep that crack free without a problem. I understand that it is one of those things but I am not feeling the quality love from Samsung on this one.
maybe it was a bump from human traffic etc etc that you might not have noticed?
since you already said your pocket has lots of breathing room, the only time that pocket is going to be tight is when you're sitting down. i don't think the pressure from that would be enough.
Gorilla glass or not it looks like the GS 3 has extremely fragile glass on the front. I have dropped both my nexus one and my sensational xl a couple of times without problem. Neither of those devices had gorilla glass! Also several users in my country even reported cracks on the plastic back cover. This comes as a shock considering the first 2 galaxy s devices are well known for their toughness. why this sudden regression in durability?
Just a postive side, i have nothing but great things to say about the make of the phone.
I, though it sucks to say....have dropped my sexy Gs3 6 times already(this is a first for anyone phone i have owned) the silver bumper is completely ate up, looks like i dragged the edges of the phone the concrete ALOT...lol
but the Glass after all six drops.....FLAWLESS, no scratches no cracks. and all six were from waist up. lucky or not, i am impressed to say the least.
I picked up my Nexus 7 this evening to do some reading and noticed I couldn't get any touch responses. I couldn't get the ring to slide in either direction to unlock the screen. I kept trying for several minutes and finally got it to turn off. I thought a re-set might help. I did get it turned back on but it was doing the same thing. No touch response. I finally turned on my chair lamp and looked at the screen.
I have a crack clear across the screen about a third of the way down! Now, I do not treat my devices roughly in any way. I'm 62 years old so I don't throw stuff around, I use them as they should be used. I don't put my Nexus 7 in a backpack nor have I taken it out of my house in the two weeks I've had it.
I don't believe the glass should be cracking at two weeks of very gentle use.
I guess I have to ask ASUS for warranty service or do I take it back to Office Deport to see if they will do anything for me?
Would appreciate some advice.
I'd bring it back to office depot because that's the quickest way. They might let you exchange it
You just opened it and there was a crack across the screen, Office Depot shouldn't give you a problem with that. Now I'm believing you that you didn't drop it, so in that case it is a hardware defect and you should just ask to exchange it.
Sent from my Nexus 7 using Tapatalk 2
same thing with my screen, i pressed lightly just to put the back cover back on. I think it's really delicate.
Quick and Fantastic Update!
Well I was pretty bummed out that my Nexus 7 screen was cracked which made the entire device unusable! I contacted ASUS via their web site and asked about their return/warranty service. They sent me a pretty quick email telling me to fill out an RMA form and a bunch of other stuff which I really, really didn't want to do.
I really didn't want to go that route so today I took a chance and went back to the Office Depot that I bought the device from. I showed my busted Nexus 7 to the manager and he asked if I had bought a Protection Plan. Well, I figured I was dead in the water since I clearly didn't buy any protection plan 15 days ago. He also mentioned they had a 15 day return/exchange policy!
Then to my surprise, Carlie, the manager, said, "Well, I'll go ahead and exchange this one if you buy a Protection Plan this time." Believe me, that didn't sound so bad this time around especially since the Protection Plan covers cracked screens for up to 2 years!
Finally, I have a new (not refurbished) Nexus 7 from Office Depot! That's great customer care if you ask me. I'll be back to that store to buy a lot more stuff in the future.
Just a word to other owners...the glass on the Nexus 7 ain't gorilla glass of any kind if it can break during normal use! I've got mine in a very nice case and that's where it will stay.
wow.. that's absolutely great news.
I'm stuck with my cracked 16g which I can only use with a mouse.
I'm currently thinking of buying a 8G, as I'm abroad and can't return my 16g.
Awesome! It never hurts to try in cases like these, and it helps to be nice
Its for the best that you ended up with a protection plan. I missed the deal they had at squaretrade and endEd up paying 50 bucks for the two year coverage. Oh well at least I have peace of mind...
Sent from my Nexus 7 using xda app-developers app
Happy for you!
Guardsix said:
Just a word to other owners...the glass on the Nexus 7 ain't gorilla glass of any kind .
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It's Corning® Fit Glass
Not like it makes any major difference, the TF201's are Corning Gorilla and a lot of people have cracked/smashed their screens.
Thin glass is Thin -_-
My screen is cracked too
Thanks for creating this thread as I need to share my experience with a Nexus 7 that I purchased from Staples 1 week ago.
I was very disturbed to find out that my new Nexus 7 wasn't responding to my password this morning. It was working fine last night before I put it in my nightstand drawer. I wiped away what I thought was a smudge but noticed that it was a 6 inch long crack on the left side. I contacted Asus support and they want me to send the device back to them (at my expense). They'll examine the device and see if the crack was due to user mistreatment. Side note: it wasn't. I do recall that I may have banged it against the counter when I caught it after almost dropping it.
After reading this thread I may go back to Staples and see if they'll replace the device. When I purchased it last week the manager tried to sell me a protection plan but if I recall they were $50 or $100. I've had an Ipod touch for over 2 years and never hand any issues like this. I'm very disappointed to say the least.
BTW I purchased a cover for the Nexus yesterday but it seems to be too late.
-Bob
My exchange, 2nd from GameStop had the LCD cracked but the outer glass was intact on the day I opened it for my birthday. Took that one back, they gave me a store credit because they didn't have anymore, and the pre-orders closed. I found out they got a new shipment from others on here and called my store today. Manager says, I tried to call you yesterday, we got an extra and another pre-order that decided not to pick his up. Come on by and get yours.
I instantly installed a xtremeguard and my x series tpu case, although this one is not responding to touches, I didn't bother to test it before installing the protector, as I didn't want to get finger prints on it and have to clean it off.. This happened with my previous one as well, but it responded better every hour it dried, not the same on the new one. Also another observation, this is the first of my 3 units that didn't come re-sealed with double tape...
-CC
Guardsix said:
Just a word to other owners...the glass on the Nexus 7 ain't gorilla glass of any kind if it can break during normal use! I've got mine in a very nice case and that's where it will stay.
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FWIW, Gorilla Glass is no less prone to cracking than regular glass. It's just less prone to scratch.
Sent from my DROID RAZR using xda premium
just lou said:
FWIW, Gorilla Glass is no less prone to cracking than regular glass. It's just less prone to scratch.
Sent from my DROID RAZR using xda premium
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Source? Or did you pull that out of your ass?
http://electronics.howstuffworks.com/everyday-tech/gorilla-glass3.htm
If I knew office depot would have a protection plan for 2 years including screen I probably would not have bought from Google. great news it all worked out. I cracked my notion ink tablet and it cost more than the tablet was worth to replace the screen.
Cracked screen update
A quick up update to my previous post. I just got off the phone with Staples and they won't let me return the tablet because it is damaged. I tried to explain that I didn't cause the damage but the employee wasn't budging on this. He said that the only way a screen can crack is by applying too much pressure. I explained that I in no way misused or abused it. I'm very disappointed in Staples not standing behind the products that they sell.
-Bob
Guardsix said:
I picked up my Nexus 7 this evening to do some reading and noticed I couldn't get any touch responses. I couldn't get the ring to slide in either direction to unlock the screen. I kept trying for several minutes and finally got it to turn off. I thought a re-set might help. I did get it turned back on but it was doing the same thing. No touch response. I finally turned on my chair lamp and looked at the screen.
I have a crack clear across the screen about a third of the way down! Now, I do not treat my devices roughly in any way. I'm 62 years old so I don't throw stuff around, I use them as they should be used. I don't put my Nexus 7 in a backpack nor have I taken it out of my house in the two weeks I've had it.
I don't believe the glass should be cracking at two weeks of very gentle use.
I guess I have to ask ASUS for warranty service or do I take it back to Office Deport to see if they will do anything for me?
Would appreciate some advice.
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Click to collapse
The same EXACT thing happened to me too. I am going to try to buy a new screen/LCD/Digitizer, and see if I can replace it.