Database Users

Moto Claims my Xoom has "Water Damage caused by the user"

About a week ago my Xoom touchscreen just quit responding. I was using it one night put it on the dock to charge and the next morning..touchscreen unresponsive.
So I sent my Xoom wifi over to Moto to get it repaired. I get it back today and a page right on top of the box had a checkbox that said that my unit has water damage and is unrepairable.
Now a little history, I bought the wifi on the day it came out March 27th at Best Buy. I bought the Invisible Shield along with it. I literally opened the box and put the Invisible Shield on the screen before even turning on the device. I put the Xoom in the gel case that I had from the 3g that I had returned.
Being such an expensive item I have babied this Xoom it literally has not been anywhere where water could have gotten into the unit. I'm attaching a few links so you guys can see the pictures that moto sent me and claimed that it was my unit.
The pictures look like they came from a unit that was abused and probably dipped in water. From the outside of my Xoom it has no damage at all. It has been in its case from day one.
What do you guys think I can do?
(I've been a member of this forum for awhile I just never posted until recently as I usually just browse. So i am unable to put a link up of the pictures yet.)

wiesman2613 said:
About a week ago my Xoom touchscreen just quit responding. I was using it one night put it on the dock to charge and the next morning..touchscreen unresponsive.
So I sent my Xoom wifi over to Moto to get it repaired. I get it back today and a page right on top of the box had a checkbox that said that my unit has water damage and is unrepairable.
Now a little history, I bought the wifi on the day it came out March 27th at Best Buy. I bought the Invisible Shield along with it. I literally opened the box and put the Invisible Shield on the screen before even turning on the device. I put the Xoom in the gel case that I had from the 3g that I had returned.
Being such an expensive item I have babied this Xoom it literally has not been anywhere where water could have gotten into the unit. I'm attaching a few links so you guys can see the pictures that moto sent me and claimed that it was my unit.
The pictures look like they came from a unit that was abused and probably dipped in water. From the outside of my Xoom it has no damage at all. It has been in its case from day one.
What do you guys think I can do?
(I've been a member of this forum for awhile I just never posted until recently as I usually just browse. So i am unable to put a link up of the pictures yet.)
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I suppose it is possible that the liquid solution used to apply the skin somehow seeped down into the display along the edges. I really don't know what your options are man but I will say this... none of our units came in a sealed box so how are we to know that the unit we bought and paid for shipped from the manufacturer unused? Thats grounds for some sort of legal person to figure out in my opinion.

Call them and be very friendly, but if someone won't help you, get a manager. If the manager won't help, ask for their supervisor (and so on). Don't be rude, but make sure you don't let them off the phone unless they hang up on you. Keep saying: That isn't my xoom. You must have mixed something up.
Good luck!

slack04 said:
Keep saying: That isn't my xoom. You must have mixed something up.
Good luck!
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For some reason that reminded me of the Shaggy song , "It wasn't me".
The Shaggy Defense

HuckFinn said:
For some reason that reminded me of the Shaggy song , "It wasn't me".
The Shaggy Defense
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Click to collapse
Lmao
Sent from my Xoom using XDA App

Email me your liquid damage pictures please. iammodo( at) gmail I am rather expert in these matters.
Sent from my phone

Easy option. I've done this with my ipad and many phones if I didn't have time to fix it myself. You tell them only problem I had was the touchscreen but the night b4 it was heating up and that can cause moisture build up and that can change the indicator showing its wet. Now if they say that it looks like something clearly spilled then maybe some1 might've and hid the truth from u. Good luck!
Sent from my MB860 using XDA Premium App

Ohh also the sun can damage it. Was it near the window where the sun light was hitting it? Ive repaired countless things for my customers and sometimes it shows wet indicator when it really was never dropped in or spilled on. Let me know. If anything give me ur serial number n all n ill call for u.
Sent from my MB860 using XDA Premium App

Did you use water applying the screen protector?
I'll never understand why people use screen protectors on any phone/tablet devices these days. They all have glass screens.
Water could have gotten in there during installation and very slowly corroded the components.

Thanks for the tips.. I ended up taking the xoom back to best buy as a last resort ..
After the geek squad guy at the counter tried to give me the typical run around I asked to speak to a manager.. (nicely of course) After going back and forth for a bit they decided to give me a new xoom!!
I definitely didn't expect that but I will tell you best buy earned my loyalty just from that one thing.
As for the previous xoom the only thing I did was put the invisible shield on it withtl that solution they give you.. that's the only way I can imagine it could've gotten water damage..
As for moto I will tell you in the future I will most likely not purchase one of their products as they were of no help and did everything they could to get me off the phone when I called to discuss their water damage claim..

Bauxite said:
Did you use water applying the screen protector?
I'll never understand why people use screen protectors on any phone/tablet devices these days. They all have glass screens.
Water could have gotten in there during installation and very slowly corroded the components.
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I understand your statements about water and understand your corrosion theory...however, I'm not sure I understand your logic about not using a screen protector. Many people have reported that even Gorilla Glass scratches depending on the circumstances.
I'm not trying to sound condescending, so I hope this is not taken that way. I'm interested in your rationale though...convince me why I don't need a screen protector...I'll gladly like the chance to save $20-$30 I spend on screen protectors.

Dollyllama said:
I understand your statements about water and understand your corrosion theory...however, I'm not sure I understand your logic about not using a screen protector. Many people have reported that even Gorilla Glass scratches depending on the circumstances.
I'm not trying to sound condescending, so I hope this is not taken that way. I'm interested in your rationale though...convince me why I don't need a screen protector...I'll gladly like the chance to save $20-$30 I spend on screen protectors.
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I have a Droid Incredible that is one year old. No screen protector. It "travels " in my pocket, and gets a lot of use every day. Not one scratch or mark of any kind on the screen.
So, no screen protector on my Xoom either. And there are no scratches on it's screen although it's only 7 weeks old.
Sent from my Xoom using Tapatalk

Now don't listen to Pandora on your new XOOM while taking a shower. The steam will show water damage very very quickly.

wiesman2613 said:
Thanks for the tips.. I ended up taking the xoom back to best buy as a last resort ..
After the geek squad guy at the counter tried to give me the typical run around I asked to speak to a manager.. (nicely of course) After going back and forth for a bit they decided to give me a new xoom!!
I definitely didn't expect that but I will tell you best buy earned my loyalty just from that one thing.
As for the previous xoom the only thing I did was put the invisible shield on it withtl that solution they give you.. that's the only way I can imagine it could've gotten water damage..
As for moto I will tell you in the future I will most likely not purchase one of their products as they were of no help and did everything they could to get me off the phone when I called to discuss their water damage claim..
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Click to collapse
Yeah they don't repair tablets. That's why their "protection" plans cost more than they normally would. They just replace the entire thing. Did you ever register the zagg shield on their site? Since it has a lifetime warranty you should be able to get a replacement for that too. Although, I think you have to send in the old one once you remove it.
Did you remove it before returning your old one?

Bummer about your experience man, glad it worked out for ya.
And for the others talking about not getting a screen protector... i was/am a huge hater of them, never had one on my evo and it lives in my pocket with keys and other junk, it has never scratched, so needless to say i never wanted one on my Xoom either, but the fingerprints and glare were too much so i bit the bullet and even though it took a while to get used to i don't regret it one bit
Sent from my Xoom using Tapatalk

Im all about the screen protector. Not to stop the scratches so much, but I have the anti grease sheilds on all my stuff. I hate fingerprints!!1 I wish I could get them big enough to put on the back windows of my cars to keeps the kids little finger prints off the glass
BTW...glad to hear you got a new Xoom.

Carphone warehouse over in the uk have a nice little notebook padded cover that i bought for my xoom with a zip on it, although its loose, the protection works a treat and in my bag too, protects it from scratches etc, etc,
never been a huge fan of protective screens, never been able to get them on without there being some sort of problem.
My advice on this one for water damage;
- "Apple "Claimed" in the UK that iphone useres had decided to dip their phones into glasses of water, glasses of water which infact were no existant, they were taken to Watchdog, (UK BBC show) and were forced to change their process for evaluating water damage. Turns out people sweating were setting of the water damage indicators due to them being on the charging port XD"
Maybe pester Motorola.

cam30era said:
I have a Droid Incredible that is one year old. No screen protector. It "travels " in my pocket, and gets a lot of use every day. Not one scratch or mark of any kind on the screen.
So, no screen protector on my Xoom either. And there are no scratches on it's screen although it's only 7 weeks old.
Sent from my Xoom using Tapatalk
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The thing is, your Dinc has never been dropped. Do you have a case for it btw? Cases create a gap between the screen and the ground so that is to prevent cracked screens. On the other hands, screen protectors serve many purposes, scratches, glare, fingerprint.....so it is a very good thing to have. I believe it is money well spent.
Though, some don't read the instruction and spray the water on the screen (not pointing finger at you op ) and that's when it gets damaged. Just spray the screen protector itself is safe enough. But seriously, I respect your belief, I am still considering screen protectors are good at what they do.
Sent from my Xoom using XDA Premium App

Good that the OP got redress without too much hassle.
As a point of reference for future issues involving items of "substantial" value, always take pics (with date stamps) before sending stuff in to RMA. Even though it wouldn't be incontrovertible proof, it's a sign of due diligence that can be used in small claims court.
Which is the logical next step, assuming other efforts at redress fail, and assuming you feel strongly enough to take action. People usually get scared off when the word "legal" is involved, but with some homework, you can be competent in a small-claims case.
And since we're on the Internet, the first step, of course, is to look up the FAQs for small claims suit in your locality. Your govt is your friend (if you would bother to look). Here is the FAQ for Calif, USA.
http://www.courtinfo.ca.gov/selfhelp/smallclaims/

wang1404 said:
The thing is, your Dinc has never been dropped. Do you have a case for it btw? Cases create a gap between the screen and the ground so that is to prevent cracked screens. On the other hands, screen protectors serve many purposes, scratches, glare, fingerprint.....so it is a very good thing to have. I believe it is money well spent.
Though, some don't read the instruction and spray the water on the screen (not pointing finger at you op ) and that's when it gets damaged. Just spray the screen protector itself is safe enough. But seriously, I respect your belief, I am still considering screen protectors are good at what they do.
Sent from my Xoom using XDA Premium App
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No case for my DINC. And I have dropped it several times, hard enough for the back to come off, and the battery to come out (talk about a forced reboot!). I really am not convinced of the value of screen protecrors. But it's an individual decision, of course.
Sent from my Xoom using Tapatalk

Aw Geesh! My Screen Is Cracked!!!!

I picked up my Nexus 7 this evening to do some reading and noticed I couldn't get any touch responses. I couldn't get the ring to slide in either direction to unlock the screen. I kept trying for several minutes and finally got it to turn off. I thought a re-set might help. I did get it turned back on but it was doing the same thing. No touch response. I finally turned on my chair lamp and looked at the screen.
I have a crack clear across the screen about a third of the way down! Now, I do not treat my devices roughly in any way. I'm 62 years old so I don't throw stuff around, I use them as they should be used. I don't put my Nexus 7 in a backpack nor have I taken it out of my house in the two weeks I've had it.
I don't believe the glass should be cracking at two weeks of very gentle use.
I guess I have to ask ASUS for warranty service or do I take it back to Office Deport to see if they will do anything for me?
Would appreciate some advice.

I'd bring it back to office depot because that's the quickest way. They might let you exchange it

You just opened it and there was a crack across the screen, Office Depot shouldn't give you a problem with that. Now I'm believing you that you didn't drop it, so in that case it is a hardware defect and you should just ask to exchange it.
Sent from my Nexus 7 using Tapatalk 2

same thing with my screen, i pressed lightly just to put the back cover back on. I think it's really delicate.

Quick and Fantastic Update!
Well I was pretty bummed out that my Nexus 7 screen was cracked which made the entire device unusable! I contacted ASUS via their web site and asked about their return/warranty service. They sent me a pretty quick email telling me to fill out an RMA form and a bunch of other stuff which I really, really didn't want to do.
I really didn't want to go that route so today I took a chance and went back to the Office Depot that I bought the device from. I showed my busted Nexus 7 to the manager and he asked if I had bought a Protection Plan. Well, I figured I was dead in the water since I clearly didn't buy any protection plan 15 days ago. He also mentioned they had a 15 day return/exchange policy!
Then to my surprise, Carlie, the manager, said, "Well, I'll go ahead and exchange this one if you buy a Protection Plan this time." Believe me, that didn't sound so bad this time around especially since the Protection Plan covers cracked screens for up to 2 years!
Finally, I have a new (not refurbished) Nexus 7 from Office Depot! That's great customer care if you ask me. I'll be back to that store to buy a lot more stuff in the future.
Just a word to other owners...the glass on the Nexus 7 ain't gorilla glass of any kind if it can break during normal use! I've got mine in a very nice case and that's where it will stay.

wow.. that's absolutely great news.
I'm stuck with my cracked 16g which I can only use with a mouse.
I'm currently thinking of buying a 8G, as I'm abroad and can't return my 16g.

Awesome! It never hurts to try in cases like these, and it helps to be nice
Its for the best that you ended up with a protection plan. I missed the deal they had at squaretrade and endEd up paying 50 bucks for the two year coverage. Oh well at least I have peace of mind...
Sent from my Nexus 7 using xda app-developers app

Happy for you!

Guardsix said:
Just a word to other owners...the glass on the Nexus 7 ain't gorilla glass of any kind .
Click to expand...
Click to collapse
It's Corning® Fit Glass
Not like it makes any major difference, the TF201's are Corning Gorilla and a lot of people have cracked/smashed their screens.
Thin glass is Thin -_-

My screen is cracked too
Thanks for creating this thread as I need to share my experience with a Nexus 7 that I purchased from Staples 1 week ago.
I was very disturbed to find out that my new Nexus 7 wasn't responding to my password this morning. It was working fine last night before I put it in my nightstand drawer. I wiped away what I thought was a smudge but noticed that it was a 6 inch long crack on the left side. I contacted Asus support and they want me to send the device back to them (at my expense). They'll examine the device and see if the crack was due to user mistreatment. Side note: it wasn't. I do recall that I may have banged it against the counter when I caught it after almost dropping it.
After reading this thread I may go back to Staples and see if they'll replace the device. When I purchased it last week the manager tried to sell me a protection plan but if I recall they were $50 or $100. I've had an Ipod touch for over 2 years and never hand any issues like this. I'm very disappointed to say the least.
BTW I purchased a cover for the Nexus yesterday but it seems to be too late.
-Bob

My exchange, 2nd from GameStop had the LCD cracked but the outer glass was intact on the day I opened it for my birthday. Took that one back, they gave me a store credit because they didn't have anymore, and the pre-orders closed. I found out they got a new shipment from others on here and called my store today. Manager says, I tried to call you yesterday, we got an extra and another pre-order that decided not to pick his up. Come on by and get yours.
I instantly installed a xtremeguard and my x series tpu case, although this one is not responding to touches, I didn't bother to test it before installing the protector, as I didn't want to get finger prints on it and have to clean it off.. This happened with my previous one as well, but it responded better every hour it dried, not the same on the new one. Also another observation, this is the first of my 3 units that didn't come re-sealed with double tape...
-CC

Guardsix said:
Just a word to other owners...the glass on the Nexus 7 ain't gorilla glass of any kind if it can break during normal use! I've got mine in a very nice case and that's where it will stay.
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Click to collapse
FWIW, Gorilla Glass is no less prone to cracking than regular glass. It's just less prone to scratch.
Sent from my DROID RAZR using xda premium

just lou said:
FWIW, Gorilla Glass is no less prone to cracking than regular glass. It's just less prone to scratch.
Sent from my DROID RAZR using xda premium
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Source? Or did you pull that out of your ass?
http://electronics.howstuffworks.com/everyday-tech/gorilla-glass3.htm

If I knew office depot would have a protection plan for 2 years including screen I probably would not have bought from Google. great news it all worked out. I cracked my notion ink tablet and it cost more than the tablet was worth to replace the screen.

Cracked screen update
A quick up update to my previous post. I just got off the phone with Staples and they won't let me return the tablet because it is damaged. I tried to explain that I didn't cause the damage but the employee wasn't budging on this. He said that the only way a screen can crack is by applying too much pressure. I explained that I in no way misused or abused it. I'm very disappointed in Staples not standing behind the products that they sell.
-Bob

Guardsix said:
I picked up my Nexus 7 this evening to do some reading and noticed I couldn't get any touch responses. I couldn't get the ring to slide in either direction to unlock the screen. I kept trying for several minutes and finally got it to turn off. I thought a re-set might help. I did get it turned back on but it was doing the same thing. No touch response. I finally turned on my chair lamp and looked at the screen.
I have a crack clear across the screen about a third of the way down! Now, I do not treat my devices roughly in any way. I'm 62 years old so I don't throw stuff around, I use them as they should be used. I don't put my Nexus 7 in a backpack nor have I taken it out of my house in the two weeks I've had it.
I don't believe the glass should be cracking at two weeks of very gentle use.
I guess I have to ask ASUS for warranty service or do I take it back to Office Deport to see if they will do anything for me?
Would appreciate some advice.
Click to expand...
Click to collapse
The same EXACT thing happened to me too. I am going to try to buy a new screen/LCD/Digitizer, and see if I can replace it.

S4 Screen cracked in front jeans pocket! Galaxy S4 is very weak!

I have been so careful with my S4, never dropped it. Looking after it. Today I put my phone in my front jeans pocket like always. Got in the car and after a 5 minute drive got out and the screen is showing funny colors and its cracked ;(
I have had many phones in this front jeans pocket (They all lived) and somehow a slight bend has done this. Very weak, if you ask me we are going to see a lot of this as it seems the phone is not the strongest at all. Time for a unibody HTC I think. I've had it with Samsung's plastic crap.
My phone will be up on ebay if anyone wants an i9500 for spares.
Edit: The gorilla glass is fine, its the amloed behind that cracked.

you must of sat on it or something because mine is always in my front pocket (screen facing my leg) and no problem..

tft said:
you must of sat on it or something because mine is always in my front pocket (screen facing my leg) and no problem..
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One more guy who doesn't take care his phone, "Oh my god, my phone just broke, I did nothing, It broke itself. samsung suuuuucks, I will go HTC one!!!"
Of course. Always samsung build quality, always the manufacturer fault.

Madawcisrich said:
One more guy who doesn't take care his phone, "Oh my god, my phone just broke, I did nothing, It broke itself. samsung suuuuucks, I will go HTC one!!!"
Of course. Always samsung build quality, always the manufacturer fault.
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As you see the glass didnt break... so it is definitly a thing to worry about...

It was in my front pocket, that is all. I did not sit on it. Many phones have lived in my front pocket. My S4 did not like it. Yes its my fault of course. Just saying that in my experience its weak! Very weak. Infact this is the first phone I have broken ever.
Yes im mad...Just saying this phone is weak. I'm no HTC fanboy, just going to get a unibody that will survive front jeans pocket better than this.
And its very strange that the glass did not break. Just the top of the amoled.

shox22 said:
As you see the glass didnt break... so it is definitly a thing to worry about...
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Click to collapse
My point exactly, should not have broken. But did. Its weak, or my S4 had a weakness of sorts. 799 usd down the drain....

Call samsung and your cell phone carrier and see what they can do. Google for replacement parts and fix it yourself. Also should always get a protector case for this multi hundred dollor phones. If you can spend $200-$600 for a phone spending $50 for case is nothing. Wish you luck.

Hendrickson said:
It was in my front pocket, that is all. I did not sit on it. Many phones have lived in my front pocket. My S4 did not like it. Yes its my fault of course. Just saying that in my experience its weak! Very weak. Infact this is the first phone I have broken ever.
Yes im mad...Just saying this phone is weak. I'm no HTC fanboy, just going to get a unibody that will survive front jeans pocket better than this.
And its very strange that the glass did not break. Just the top of the amoled.
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This should be covered under warranty imo, assumung there are no marks or damage caused by dropping the phone or something similar. Call a repair centre and turn it in for warranty repair, i think they will cover it.

This has happened a few times now to people on here and is clearly an issue with this phone. The phone glass screen cracking is one thing. The Amoled itself without the glass being damaged is something else and a clear design fault. I'd be f*****g livid if this happened to mine and would expect a replacement or at least a repair.

Pagnell said:
This has happened a few times now to people on here and is clearly an issue with this phone. The phone glass screen cracking is one thing. The Amoled itself without the glass being damaged is something else and a clear design fault. I'd be f*****g livid if this happened to mine and would expect a replacement or at least a repair.
Click to expand...
Click to collapse
I searched around and yep. It seems i'm not the only one. The phones amoled can crack that easy has to be a design flaw. I'm thinking maybe it was heat changes too? But my front pocket, come on. Its BS. I will call Samsung tomorrow and see what they can do. I hope this has a happy ending.

Mine did this too, but i didn't even sit down, put it in my pocket after getting out of the car walked into the house took it back out my pocket, cracked amoled, glass undamaged!
This is now the 5th thread on here that I have seen about this problem and posted in!
There's a picture of mine in one of the other threads
Sent my phone to samsung who say its physical damage so not covered under warranty!
Lets hope if enough people complain they might repair them!
the other threads :-
http://forum.xda-developers.com/showthread.php?t=2284944
http://forum.xda-developers.com/showthread.php?t=2260083
http://forum.xda-developers.com/showthread.php?t=2280272
http://forum.xda-developers.com/showthread.php?t=2273212
Lots of people saying we must have dropped them and its not very common, but threads like this are popping up every few days!
How many have to report this before people start taking it serious and start to believe there just might be a build/quality issue!!

Let us know your results good luck! Think you might have issues proving it is design fault and you didn't drop it etc (i do belive you but these companies are A holes)
Sent from my GT-I9505 using xda app-developers app

SATAN999 said:
Mine did this too, but i didn't even sit down, put it in my pocket after getting out of the car walked into the house took it back out my pocket, cracked amoled, glass undamaged!
This is now the 5th thread on here that I have seen about this problem and posted in!
There's a picture of mine in one of the other threads
Sent my phone to samsung who say its physical damage so not covered under warranty!
Lets hope if enough people complain they might repair them!
Click to expand...
Click to collapse
Ouch so Samsung will not fix it! I will see what they say tomorrow. Its clearly a design fault. Because I have had many phones in my jeans front pocket and no issues till know. Its stupid that this happened. Hopefully Samsung will do something about this! Did you manage to recovery your files of the phone?
Edit: Maybe its the heat in our pocket that made the screen crack. I did have it glass facing my leg like always come to think of it.

Almost all reports of the LCD cracking have been caused by stress with quite a few people mentioning "pockets." It's pretty clear the SGS4 because of its thinness and near bezel-less display is more prone to stress damage than the SGS3 was. But since Samsung never published a stress guarantee for the SGS3 or said the SGS4 would be better or worse people with damaged panels have acted as scouts warning others about stressing the SGS4. I'd be shocked if any of these cracked panels were repaired under warranty and if they are it would be considered goodwill. So with what's known either don't subject the SGS4 to stress or buy another phone if it's a concern. Samsung's not going to change the design or repair damaged displays carte blanche because it's too hard to tell what's been caused by user damage and what's a stress crack which, in a way, could be considered user damage also (it didn't crack by itself ). And with no implied durability guarantees from Samsung it’s going to be awfully hard fighting them as what’s “weak” or “strong” isn’t defined so everyone’s expectations are just that; expectations. I'm sure this isn't what people want to hear but it's pretty much the state of the union.

Mine is always in my pocket and my jeans are not that loose wt all. I wear a tight fit
Sent from my GT-I9505 using xda app-developers app

Hendrickson said:
I searched around and yep. It seems i'm not the only one. The phones amoled can crack that easy has to be a design flaw. I'm thinking maybe it was heat changes too? But my front pocket, come on. Its BS. I will call Samsung tomorrow and see what they can do. I hope this has a happy ending.
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Click to collapse
gotta be faulty screen lol they do drop tests on this ****s and it survives

btemtd said:
Mine is always in my pocket and my jeans are not that loose wt all. I wear a tight fit
Sent from my GT-I9505 using xda app-developers app
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Click to collapse
Then one day soon you will have a surprise. A dead screen like the others here including myself.

Hendrickson said:
Ouch so Samsung will not fix it! I will see what they say tomorrow. Its clearly a design fault. Because I have had many phones in my jeans front pocket and no issues till know. Its stupid that this happened. Hopefully Samsung will do something about this! Did you manage to recovery your files of the phone?
Edit: Maybe its the heat in our pocket that made the screen crack. I did have it glass facing my leg like always come to think of it.
Click to expand...
Click to collapse
Yep also put screen towards leg to protect it, just in case I do knock into anything!
Also had over a dozen phones over a dozen yrs and never ever broken one before!
Used kies to back up the phone, as it still starts up fine

I will just have to be very careful with my S4

SATAN999 said:
Yep also put screen towards leg to protect it, just in case I do knock into anything!
Also had over a dozen phones over a dozen yrs and never ever broken one before!
Used kies to back up the phone, as it still starts up fine
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Added a list of the other threads I have seen in my first post (no 11)

Broke my screen - GoogleFI protection?

Hi All,
Haven't broken a screen in 4 years -first week with a bigger device slipped out of my hand when going into my pocket and the screen cracked. Weak as **** in my opinion but what are you going to do.
I contacted googlefi about nexus protect. They said they are going to be rolling out their own protection plan but could not tell me a launch date. Does anyone know anything about this?
I really can't believe this phone is that weak..
Sent from my Nexus 6P using Tapatalk

srs731 said:
Hi All,
Haven't broken a screen in 4 years -first week with a bigger device slipped out of my hand when going into my pocket and the screen cracked. Weak as **** in my opinion but what are you going to do.
I contacted googlefi about nexus protect. They said they are going to be rolling out their own protection plan but could not tell me a launch date. Does anyone know anything about this?
I really can't believe this phone is that weak..
Sent from my Nexus 6P using Tapatalk
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It must have hit just right. The other night I was reading in bed and nodded off for a second while holding the 6p. It hit the side table, then the hardwood floor. I'm not using a case, just a Skinomi full body and screen Tech Skin, but there wasn't a scratch. (phew!) As far as Fi offering protection, I gave up on that route and bought a Square Trade warranty instead.

Yes! Horrible phone because the OP doesn't handle it properly. Shame on Gorilla Glass and Huawei! /s

adrman said:
It must have hit just right. The other night I was reading in bed and nodded off for a second while holding the 6p. It hit the side table, then the hardwood floor. I'm not using a case, just a Skinomi full body and screen Tech Skin, but there wasn't a scratch. (phew!) As far as Fi offering protection, I gave up on that route and bought a Square Trade warranty instead.
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It did hit on the corner, the aluminum bezel bent right in which caused the glass to break - I have read many threads about the phone bending, I am a bit disappointed, I went with the 6p for the aluminum over plastic however this has only seemed to hurt me rather than help. Google told me their pricing options $5 / month and a $99 deductible however no idea when the plan was rolling out. They did advise I was eligible for when it comes out so now I guess I just have to wait. Phone works fine, just bothers me, I like my devices clean.
PaisanNYC said:
Yes! Horrible phone because the OP doesn't handle it properly. Shame on Gorilla Glass and Huawei! /s
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Wow, someone is a bit full of themselves aren't they? Correct, I do believe that a phone SHOULD NOT break with one drop from pocket height, I've owned countless smart phones in the past 4 years, none of which I broke the screen in that time; while I do not drop my device often and I take care of them mistakes happen. (My galaxy S4 still looks brand new). Therefore I am critiquing the build quality of this phone.

Amazon tweeted this perfectly

PaisanNYC said:
Amazon tweeted this perfectly
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I'm not really sure what your point is, or why you are trolling. You are of no help to my thread. As I said mistakes happen, I made one, and dropped my phone. I'm not saying it is anyone's fault other than mine. I did however state I was DISAPPOINTED in the build quality as I do not believe one drop should crack a screen, especially from pocket height.

Just because someone doesn't agree with your opinions does not make them a troll. That word is thrown around WAY too many times around the here. I am not arguing with you, bud. But your bad luck doesn't mean that the phone is faulty. Glass shatters at different rates depending on speed, force, and angle. All of these phones you dropped did not drop at the same rate for these variables each time you dropped them. When the anger subsides, (and yes I get mad at myself also when i break something...human nature), just be an adult about it and chalk it up to a bad accident. Unless of course you are younger than an adult. In that case, I apologize and carry on

srs731 said:
I'm not really sure what your point is, or why you are trolling. You are of no help to my thread. As I said mistakes happen, I made one, and dropped my phone. I'm not saying it is anyone's fault other than mine. I did however state I was DISAPPOINTED in the build quality as I do not believe one drop should crack a screen, especially from pocket height.
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One drop on the corner will break a screen.
I have seen iPhones, Android of various brands break from pocket height.
All you need it the right location, angle, etc.
There is nothing wrong with the phone, you dropped it and it broke.

You can get it replaced right now. Project Fi offering one time replacements for $100 bucks

Problem Solved -
Bought my phone with AMEX they have 90 day protection against broken devices. I can file a claim with them and they will refund my purchase price.

Glad it worked out well for you...

Does the note 7 really have gorilla glass5?

So today I'm in my car waiting for food in a drive through and I dropped my phone. It didn't hit anything really hard that i could tell, but sure enough there's a pressure mark with a spider crack going across the phone. I have a invisishield screen protector and a spigen case on it and yet here my phone is with a cracked screen. I'm a little pissed off about this. Luckily I do have insurance and my deductible is low but still. Phone is less than 2 weeks old and it didn't even take a minor drop in the car.

It's like my s 6 edge+. Wife dropped it waist high in a spigen case and the screen spiderweb cracked. It seems the more they say gorilla is stronger the more easily it seems for it to crack.
Sent from my SAMSUNG-SM-N930A using Tapatalk

slayd1023 said:
So today I'm in my car waiting for food in a drive through and I dropped my phone. It didn't hit anything really hard that i could tell, but sure enough there's a pressure mark with a spider crack going across the phone. I have a invisishield screen protector and a spigen case on it and yet here my phone is with a cracked screen. I'm a little pissed off about this. Luckily I do have insurance and my deductible is low but still. Phone is less than 2 weeks old and it didn't even take a minor drop in the car.
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Looks like the recall will help with this. They are taking them back in any condition.
Sent from my SAMSUNG-SM-N930A using XDA-Developers mobile app

Yes don't file a claim. Near impossible to stop claim once started and phone is flagged as unreturnable the moment you claim. I know!!
Long story short, happened to me, I found out about recall few hours after I filed claim with Asurian. A simple please cancel claim is impossible unless you wait to refuse delivered replacement(which obviously aren't in stock to replace nowl On positive note I think Samsung has me.covered but it's a big hassle since my phone is flagged.
Off topic; damn typing sucls.on this note7, serious lag, makes it near impossible. I teied several keyboard.apps and a clean fresh restore. Hoping the next note7 is much better than this super hot, lagging, poor performance broken screen version. My wife's works fine, night and day difference.