Database Users

Moto Claims my Xoom has "Water Damage caused by the user"

About a week ago my Xoom touchscreen just quit responding. I was using it one night put it on the dock to charge and the next morning..touchscreen unresponsive.
So I sent my Xoom wifi over to Moto to get it repaired. I get it back today and a page right on top of the box had a checkbox that said that my unit has water damage and is unrepairable.
Now a little history, I bought the wifi on the day it came out March 27th at Best Buy. I bought the Invisible Shield along with it. I literally opened the box and put the Invisible Shield on the screen before even turning on the device. I put the Xoom in the gel case that I had from the 3g that I had returned.
Being such an expensive item I have babied this Xoom it literally has not been anywhere where water could have gotten into the unit. I'm attaching a few links so you guys can see the pictures that moto sent me and claimed that it was my unit.
The pictures look like they came from a unit that was abused and probably dipped in water. From the outside of my Xoom it has no damage at all. It has been in its case from day one.
What do you guys think I can do?
(I've been a member of this forum for awhile I just never posted until recently as I usually just browse. So i am unable to put a link up of the pictures yet.)

wiesman2613 said:
About a week ago my Xoom touchscreen just quit responding. I was using it one night put it on the dock to charge and the next morning..touchscreen unresponsive.
So I sent my Xoom wifi over to Moto to get it repaired. I get it back today and a page right on top of the box had a checkbox that said that my unit has water damage and is unrepairable.
Now a little history, I bought the wifi on the day it came out March 27th at Best Buy. I bought the Invisible Shield along with it. I literally opened the box and put the Invisible Shield on the screen before even turning on the device. I put the Xoom in the gel case that I had from the 3g that I had returned.
Being such an expensive item I have babied this Xoom it literally has not been anywhere where water could have gotten into the unit. I'm attaching a few links so you guys can see the pictures that moto sent me and claimed that it was my unit.
The pictures look like they came from a unit that was abused and probably dipped in water. From the outside of my Xoom it has no damage at all. It has been in its case from day one.
What do you guys think I can do?
(I've been a member of this forum for awhile I just never posted until recently as I usually just browse. So i am unable to put a link up of the pictures yet.)
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I suppose it is possible that the liquid solution used to apply the skin somehow seeped down into the display along the edges. I really don't know what your options are man but I will say this... none of our units came in a sealed box so how are we to know that the unit we bought and paid for shipped from the manufacturer unused? Thats grounds for some sort of legal person to figure out in my opinion.

Call them and be very friendly, but if someone won't help you, get a manager. If the manager won't help, ask for their supervisor (and so on). Don't be rude, but make sure you don't let them off the phone unless they hang up on you. Keep saying: That isn't my xoom. You must have mixed something up.
Good luck!

slack04 said:
Keep saying: That isn't my xoom. You must have mixed something up.
Good luck!
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For some reason that reminded me of the Shaggy song , "It wasn't me".
The Shaggy Defense

HuckFinn said:
For some reason that reminded me of the Shaggy song , "It wasn't me".
The Shaggy Defense
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Lmao
Sent from my Xoom using XDA App

Email me your liquid damage pictures please. iammodo( at) gmail I am rather expert in these matters.
Sent from my phone

Easy option. I've done this with my ipad and many phones if I didn't have time to fix it myself. You tell them only problem I had was the touchscreen but the night b4 it was heating up and that can cause moisture build up and that can change the indicator showing its wet. Now if they say that it looks like something clearly spilled then maybe some1 might've and hid the truth from u. Good luck!
Sent from my MB860 using XDA Premium App

Ohh also the sun can damage it. Was it near the window where the sun light was hitting it? Ive repaired countless things for my customers and sometimes it shows wet indicator when it really was never dropped in or spilled on. Let me know. If anything give me ur serial number n all n ill call for u.
Sent from my MB860 using XDA Premium App

Did you use water applying the screen protector?
I'll never understand why people use screen protectors on any phone/tablet devices these days. They all have glass screens.
Water could have gotten in there during installation and very slowly corroded the components.

Thanks for the tips.. I ended up taking the xoom back to best buy as a last resort ..
After the geek squad guy at the counter tried to give me the typical run around I asked to speak to a manager.. (nicely of course) After going back and forth for a bit they decided to give me a new xoom!!
I definitely didn't expect that but I will tell you best buy earned my loyalty just from that one thing.
As for the previous xoom the only thing I did was put the invisible shield on it withtl that solution they give you.. that's the only way I can imagine it could've gotten water damage..
As for moto I will tell you in the future I will most likely not purchase one of their products as they were of no help and did everything they could to get me off the phone when I called to discuss their water damage claim..

Bauxite said:
Did you use water applying the screen protector?
I'll never understand why people use screen protectors on any phone/tablet devices these days. They all have glass screens.
Water could have gotten in there during installation and very slowly corroded the components.
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I understand your statements about water and understand your corrosion theory...however, I'm not sure I understand your logic about not using a screen protector. Many people have reported that even Gorilla Glass scratches depending on the circumstances.
I'm not trying to sound condescending, so I hope this is not taken that way. I'm interested in your rationale though...convince me why I don't need a screen protector...I'll gladly like the chance to save $20-$30 I spend on screen protectors.

Dollyllama said:
I understand your statements about water and understand your corrosion theory...however, I'm not sure I understand your logic about not using a screen protector. Many people have reported that even Gorilla Glass scratches depending on the circumstances.
I'm not trying to sound condescending, so I hope this is not taken that way. I'm interested in your rationale though...convince me why I don't need a screen protector...I'll gladly like the chance to save $20-$30 I spend on screen protectors.
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I have a Droid Incredible that is one year old. No screen protector. It "travels " in my pocket, and gets a lot of use every day. Not one scratch or mark of any kind on the screen.
So, no screen protector on my Xoom either. And there are no scratches on it's screen although it's only 7 weeks old.
Sent from my Xoom using Tapatalk

Now don't listen to Pandora on your new XOOM while taking a shower. The steam will show water damage very very quickly.

wiesman2613 said:
Thanks for the tips.. I ended up taking the xoom back to best buy as a last resort ..
After the geek squad guy at the counter tried to give me the typical run around I asked to speak to a manager.. (nicely of course) After going back and forth for a bit they decided to give me a new xoom!!
I definitely didn't expect that but I will tell you best buy earned my loyalty just from that one thing.
As for the previous xoom the only thing I did was put the invisible shield on it withtl that solution they give you.. that's the only way I can imagine it could've gotten water damage..
As for moto I will tell you in the future I will most likely not purchase one of their products as they were of no help and did everything they could to get me off the phone when I called to discuss their water damage claim..
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Yeah they don't repair tablets. That's why their "protection" plans cost more than they normally would. They just replace the entire thing. Did you ever register the zagg shield on their site? Since it has a lifetime warranty you should be able to get a replacement for that too. Although, I think you have to send in the old one once you remove it.
Did you remove it before returning your old one?

Bummer about your experience man, glad it worked out for ya.
And for the others talking about not getting a screen protector... i was/am a huge hater of them, never had one on my evo and it lives in my pocket with keys and other junk, it has never scratched, so needless to say i never wanted one on my Xoom either, but the fingerprints and glare were too much so i bit the bullet and even though it took a while to get used to i don't regret it one bit
Sent from my Xoom using Tapatalk

Im all about the screen protector. Not to stop the scratches so much, but I have the anti grease sheilds on all my stuff. I hate fingerprints!!1 I wish I could get them big enough to put on the back windows of my cars to keeps the kids little finger prints off the glass
BTW...glad to hear you got a new Xoom.

Carphone warehouse over in the uk have a nice little notebook padded cover that i bought for my xoom with a zip on it, although its loose, the protection works a treat and in my bag too, protects it from scratches etc, etc,
never been a huge fan of protective screens, never been able to get them on without there being some sort of problem.
My advice on this one for water damage;
- "Apple "Claimed" in the UK that iphone useres had decided to dip their phones into glasses of water, glasses of water which infact were no existant, they were taken to Watchdog, (UK BBC show) and were forced to change their process for evaluating water damage. Turns out people sweating were setting of the water damage indicators due to them being on the charging port XD"
Maybe pester Motorola.

cam30era said:
I have a Droid Incredible that is one year old. No screen protector. It "travels " in my pocket, and gets a lot of use every day. Not one scratch or mark of any kind on the screen.
So, no screen protector on my Xoom either. And there are no scratches on it's screen although it's only 7 weeks old.
Sent from my Xoom using Tapatalk
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The thing is, your Dinc has never been dropped. Do you have a case for it btw? Cases create a gap between the screen and the ground so that is to prevent cracked screens. On the other hands, screen protectors serve many purposes, scratches, glare, fingerprint.....so it is a very good thing to have. I believe it is money well spent.
Though, some don't read the instruction and spray the water on the screen (not pointing finger at you op ) and that's when it gets damaged. Just spray the screen protector itself is safe enough. But seriously, I respect your belief, I am still considering screen protectors are good at what they do.
Sent from my Xoom using XDA Premium App

Good that the OP got redress without too much hassle.
As a point of reference for future issues involving items of "substantial" value, always take pics (with date stamps) before sending stuff in to RMA. Even though it wouldn't be incontrovertible proof, it's a sign of due diligence that can be used in small claims court.
Which is the logical next step, assuming other efforts at redress fail, and assuming you feel strongly enough to take action. People usually get scared off when the word "legal" is involved, but with some homework, you can be competent in a small-claims case.
And since we're on the Internet, the first step, of course, is to look up the FAQs for small claims suit in your locality. Your govt is your friend (if you would bother to look). Here is the FAQ for Calif, USA.
http://www.courtinfo.ca.gov/selfhelp/smallclaims/

wang1404 said:
The thing is, your Dinc has never been dropped. Do you have a case for it btw? Cases create a gap between the screen and the ground so that is to prevent cracked screens. On the other hands, screen protectors serve many purposes, scratches, glare, fingerprint.....so it is a very good thing to have. I believe it is money well spent.
Though, some don't read the instruction and spray the water on the screen (not pointing finger at you op ) and that's when it gets damaged. Just spray the screen protector itself is safe enough. But seriously, I respect your belief, I am still considering screen protectors are good at what they do.
Sent from my Xoom using XDA Premium App
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No case for my DINC. And I have dropped it several times, hard enough for the back to come off, and the battery to come out (talk about a forced reboot!). I really am not convinced of the value of screen protecrors. But it's an individual decision, of course.
Sent from my Xoom using Tapatalk

Should I sell my Streak because the screen is too fragile...

Hi,
I recently bought a Streak as my first android phone. I got it at a very reasonable price (~ 100€ below the current amazon price). So if I would sell it used now I wouldn't loose any money...
So far I really like the streak however I have to carry it around in my jeans pocket.
The numorous reports of broken LCDs and Dells terrible support however made me thinking if I should sell it now and get a more robust cheaper smartphone.
So is the broken screen thing really an issue ?

As one who has killed two Streak screens, I would say "No". I doubt that any other phone would have survived either of those incidents either. The first time, my streak got between me and the handle of a pallet jack that I was trying to push up a ramp. The second time, I was simply clumsy. I was going to slip the Streak into my shirt pocket while standing and missed. As a result, it suffered a 4' drop to a ceramic tile floor.
-Uwe-

Someone from Dell officially advised to not use the Streak in your pocket ( http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19353929.aspx ) also several people stated that their Streak broke even they didn't drop or bump it.

Hugo32 said:
Hi,
I recently bought a Streak as my first android phone. I got it at a very reasonable price (~ 100€ below the current amazon price). So if I would sell it used now I wouldn't loose any money...
So far I really like the streak however I have to carry it around in my jeans pocket.
The numorous reports of broken LCDs and Dells terrible support however made me thinking if I should sell it now and get a more robust cheaper smartphone.
So is the broken screen thing really an issue ?
Click to expand...
Click to collapse
buy a hardcase for it that you can hang on youre belt

That wouldn't make it pocketable any longer...
I already sold it... because I don't like a device so fragile in my pocket. Even within the few days that I owned it I encountered 2-3 situations where I almost broke it (running upstairs, leaning against a table, getting the lawnmower out of the shed)

Hugo32 said:
That wouldn't make it pocketable any longer...
I already sold it... because I don't like a device so fragile in my pocket. Even within the few days that I owned it I encountered 2-3 situations where I almost broke it (running upstairs, leaning against a table, getting the lawnmower out of the shed)
Click to expand...
Click to collapse
lol let the mods lock this pls then

I say if your a careful person who cares for your gadgets then keep the Streak.
Otherwise if your likely to bash it around or drop it then get something less delicate.

I don't know how people break this phone. I find some of the stories of 1 and 2 foot drops to be obviously over exaggerated. I have literally put this device through hell. I have a seven year old daughter and ceramic tile. I work on concrete. I always have it in my pocket, and to put that into perspective I am 5'7" and weigh 126 lbs so they are some pretty small pockets. I've even left it outside on the patio on rainy nights on more than one occasion. I can't say enough how pleased I am with the build quality of this phone. If it wasn't for terrible support from dell with upgrades and such, I would guarantee sticking with dell products in the future.
Sent from my Dell Streak using XDA Premium App

metal1f3 said:
I don't know how people break this phone. I find some of the stories of 1 and 2 foot drops to be obviously over exaggerated. I have literally put this device through hell. I have a seven year old daughter and ceramic tile. I work on concrete. I always have it in my pocket, and to put that into perspective I am 5'7" and weigh 126 lbs so they are some pretty small pockets. I've even left it outside on the patio on rainy nights on more than one occasion. I can't say enough how pleased I am with the build quality of this phone. If it wasn't for terrible support from dell with upgrades and such, I would guarantee sticking with dell products in the future.
Sent from my Dell Streak using XDA Premium App
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I'm the same build as you and have had the streak since US launch.
The first one I had lasted about a month, dropped it a few times and nothing but a few scratches on the edges (had a full body invisible shield). Then one night I was crossing the street and a car came flying around the corner so I had to run and jump out the way, streak slipped out of my hand, slammed the road and slid almost a full lane across the street. Picked it up and only a few scratches but it wouldn't boot. After further testing I came to the conclusion that internal microsd had dislodged. Called dell up and they swapped it out for me (ofcourse I didn't tell them the whole story )
Now my second streak I've had it for a while. I go out and party quite a bit so its had its fair share of tipsy/drunken slips out of my hand. Again its held strong and only resulted in scratches on the edges. But the other week I took a picture, pressed the home button, power, then put it in my pocket. 2 min later pulled it out of my pocket and LCD under gorilla glass was cracked, with the crack spreading like a pigeon foot from the home button. I went through hell to get it replaced. The dell reps were horrible. Had a supervisor call me a liar, one agent claimed the LCD is "software" and not covered by the hardware warranty, and another claimed my warranty is void because I had it in my pocket (agent didn't have anything to say when I asked him why on the TV ads they claim it to be the "world's first pocket tablet")!
Well after calling multiple times a day for 4 days in a row, I kept requesting my issue be escalated and many reps denied, I finally talked to someone higher then the call center supervisor and was told because of my circumstances and horrible experience he'll be able to issue me another unit and I would be getting follow up calls and emails regarding rude and misinformed reps (had a couple hang up on me when I read them part of the warranty and one even yell at me).
Well replacement came, was a refurb, and not only was the notch that sticks out of the battery cover broken off (didnt care much, could use my old cover) but the left side of the top plastic piece was sticking way out and there was a really deep scratch in the gorilla glass from the charge port to the power button.
Called dell and nice lady was helpful and said she has no option but to send me another refurbished but the next day a brand new one was at my door :-D
After this entire fiasco I'm staying away from dell for a REALLY long time but I will keep this streak and most likely make a permanent mount for it to replace my trucks stock stereo/navigation unit when I get my next device (if it lasts till that happens).
Sent from my Transformer TF101 using XDA Premium App

Just buy one! I've dropped mine loads and not broken the screen. I carry mine in mt pocket, nothing in the warranty says you can't.
although tight jeans can be a bit difficult to sit down in
Sent from my Dell Streak using Tapatalk

I'm also satisfy with the D.Streak's build quality. Every device will mostly break (the LCD, internal circuits....) if you let it fall on the ground and there's no exception to that.
A good advice for any new D.Streak New owner would be buy an Otterbox Commuter/Defender case to protect your device.

fone_fanatic said:
I'm the same build as you and have had the streak since US launch.
The first one I had lasted about a month, dropped it a few times and nothing but a few scratches on the edges (had a full body invisible shield). Then one night I was crossing the street and a car came flying around the corner so I had to run and jump out the way, streak slipped out of my hand, slammed the road and slid almost a full lane across the street. Picked it up and only a few scratches but it wouldn't boot. After further testing I came to the conclusion that internal microsd had dislodged. Called dell up and they swapped it out for me (ofcourse I didn't tell them the whole story )
Now my second streak I've had it for a while. I go out and party quite a bit so its had its fair share of tipsy/drunken slips out of my hand. Again its held strong and only resulted in scratches on the edges. But the other week I took a picture, pressed the home button, power, then put it in my pocket. 2 min later pulled it out of my pocket and LCD under gorilla glass was cracked, with the crack spreading like a pigeon foot from the home button. I went through hell to get it replaced. The dell reps were horrible. Had a supervisor call me a liar, one agent claimed the LCD is "software" and not covered by the hardware warranty, and another claimed my warranty is void because I had it in my pocket (agent didn't have anything to say when I asked him why on the TV ads they claim it to be the "world's first pocket tablet")!
Well after calling multiple times a day for 4 days in a row, I kept requesting my issue be escalated and many reps denied, I finally talked to someone higher then the call center supervisor and was told because of my circumstances and horrible experience he'll be able to issue me another unit and I would be getting follow up calls and emails regarding rude and misinformed reps (had a couple hang up on me when I read them part of the warranty and one even yell at me).
Well replacement came, was a refurb, and not only was the notch that sticks out of the battery cover broken off (didnt care much, could use my old cover) but the left side of the top plastic piece was sticking way out and there was a really deep scratch in the gorilla glass from the charge port to the power button.
Called dell and nice lady was helpful and said she has no option but to send me another refurbished but the next day a brand new one was at my door :-D
After this entire fiasco I'm staying away from dell for a REALLY long time but I will keep this streak and most likely make a permanent mount for it to replace my trucks stock stereo/navigation unit when I get my next device (if it lasts till that happens).
Sent from my Transformer TF101 using XDA Premium App
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I saw the pic you sent Steve on twitter of the cracked LCD (I follow him). Lol @ the "pocket tablet" comment to the dell Rep. I also have decided not to stick with dell solely on the bases of software support. DJ_Steve has been a godsend, but that said I will have to conform and get a more popular android with more devs. Half the fun of android, for me atleast, is flashing new roms and trying new things. I own the ds5 and 7 and both are extremely boring, but sadly, very capable devices. Nice try dell. Or lack there of.
Sent from my Dell Streak using XDA Premium App

I always keep mine in a pocket, even sit on it from time to time, and I've had no problems with the screen. I do have it in an OtterBox Commuter case and also have a non-glare screen protector on it.

I am very happy with my streak's screen so far,it has a excellent touch,much better than milestone or other lg/samsung I have tried.And the screen is also pretty tough,I never applied any screen protector,yet not a single scar on it while the upper part and lower part are both screwed!
I do have a defender thought,I cut away the lower side of the defender,so that I can just flip over the device,and use the defender to keep my screen from sweater or unexpected damage.
Sent from my Dell Streak using XDA App

Finally happened!

Well Guys the day has come where I have cracked my first phone. I was working and it fell a good 4ft onto a concrete floor face first. I have dropped my phone plenty of times but I guess this one finally did it. Thankfully it's not that bad as I just have a technicolor rainbow on the top of my screen. I can deal with it until I get a new screen. But just wanted to rant!

Damnnnnnnnnnn, sorrry to hear that bro!! Have you already ordered a new screen?
A couple of weeks ago I wanted to sell my Streak and took the pics, created the add( I know.. bad decision) but then it made a sudden unpredicted drop from around 50 cm (1.5 ft?) out of my pocket onto the tiles at home.
Nothing seemed to be wrong with it but after two hours or so the camera connection broke apparently as it wouldn't connect with the camera. Whenever I activated the camera app, the device would get very hot at the front and back cam region, the battery suddenly freaked out. If I made a phone call it would drop from 100 to 1% in less than a minute but if it was used as a mp3 player I could listen for at least a couple of hours. Charging went extremely fast, but discharging as well.
After a couple of days I sent it back to store as a RMA and just received the conformation today that it will be delivered tomorrow!
Anyways, my parents and friends laughed at me and said the Streak committed suiside ......The lesson I learned in my case: 1. Don't ever sell the Streak, 2. Don't drop it and you will be a happy man for a looooooong time.

That sucks man. I've been lucky enough to not have dropped mine yet.
However, I've received a line of faulty ones. Dell is shipping out my 5th replacement device!
I've given up on screen protectors. I keep having to ship them back to Dell. F it. I'll trust Gorilla Glass to be tough enough.

cyapalmpos said:
That sucks man. I've been lucky enough to not have dropped mine yet.
However, I've received a line of faulty ones. Dell is shipping out my 5th replacement device!
I've given up on screen protectors. I keep having to ship them back to Dell. F it. I'll trust Gorilla Glass to be tough enough.
Click to expand...
Click to collapse
gorilla glass aint that tough, mines is cracked just above the home button and runs along the edge of lcd for about an inch, new screen coming tomorrow so hopefully will get it changed ok (if i dont brea another part lol)

cyapalmpos said:
That sucks man. I've been lucky enough to not have dropped mine yet.
However, I've received a line of faulty ones. Dell is shipping out my 5th replacement device!
I've given up on screen protectors. I keep having to ship them back to Dell. F it. I'll trust Gorilla Glass to be tough enough.
Click to expand...
Click to collapse
just use those from Xtreme guards, they really great and you can reapply them! There are also a couple of alternatives, they use the same material but I find Xtreme guards to be the cheapest with great quality.

I've never used Guards on any of my phones. I will not ever unless I like the way it looks. Anyway. I am going to go ahead and order a new LCD and possibly try repairing it myself but I am very iffy about that.

been there. Actually got Dell to replace my Streak when it happened, but it took over a month! But I've been careful since.

I broke my Phone on the front about a month ago ... it was in my Jeans back pocket and I bent to pick up my kid from floor and went on to squat posture ... and heard a feeble cracking sound! I knew instantly, it happened. When removed, to my bad, it was found the same. Ran to the Dell Service next day morning (I am in Hyderabad, India now) and bought my Dell Streak when I was in US. I had to pay around 250$ (including $60 US to India warranty transfer) and they instantly replaced the device (except my old battery).

Screen cracked when in pocket

Hello All,
Took my S3 out of my pocket today and noticed that the screen has a crack all the way from the bottom left corner to the home button (picture attached). I have had my S3 for about two weeks now and am really disappointed with the quality of the product. I always keep the screen facing inwards towards my leg so am really at a loss as to how I managed to crack it.
I bought the phone from Amazon UK and am wondering if I can get a replacement stating manufacturing defect or should I contact Samsung directly.
Any ideas?
TIA.

Ouch feel sorry for you mate. No insurance I take it?
If you can prove it was a defect you have a good leg to stand on. They might realize if they can't find and marks or impact points. Good Luck as you will need it..
Sent from my GT-I9300 using xda premium

You can always try to get it replaced but I think the chance will be small they will replace the phone as it is cracked, they will definitely blame it on force from outside. Are there more phones cracked this easily as you described it that you are aware of?
Sorry to hear you cracked the screen, imo the phone is quite strong, mine dropped by accident from three feet high without any damage. But that doesn't get you anywhere, I know that...
Now I look at the cracked screen it looks like something pressured the left side of the home button strongly.
Verstuurd van mijn GT-I9300 met Tapatalk

Sometimes this just seems to happen. I've only seen one other person who had this happen with a Galaxy S3, but I've heard stories like this since the Nexus One came out.
I'm guessing some devices just happen to have structural integrity problems with their glass, I don't really know if much can be done because of how extremely rare it is.

You should have got insurance or been.more careful. It is **** when this happens buddy.
They (Samsung/amazon) will not exchange it for any reason as it will be seen as damaged caused in your possession and that when it was sold there were no cracks or anything.
I work for a phone retailer and deal with this kind of thing at least once a week.
Try protect your bubble or something like that , then make a claim.
Hope you get it sorted.
Sent from my HTC One X using xda premium

It looks like the glass underneath the home button is not very thick only a few mm, and looks to be the weakest point on the phone screen, see how it`s broken on the bottom left corner of the home button.
John.

Nope, no insurance unfortunately. Forgot to mention that the phone was protected by a gel tpu case...
Really bummed!

wow that sucks... feel your pain.. every time I read a post like this, the more afraid I am of getting this phone..

I've sent stuff back to Amazon within the 30 days they have for returns that were broken. Just stated return under poor quality, faulty and they just asked if I wanted another or a refund. Not £500, under a ton. But they are pretty good with returns.

Don't bother with Samsung.. they are a waste of time. Contact Amazon.

Funny thing is I`ve been not only reading, but also hearing lots of reports about the fragility of the S3. Bad thing is that I got mine last week. I am being extra careful with it.
I wonder if Samsung realizes they have delivered such a fragile product.

I've also heard that. But here's some sort of consolidation I have had 4 people come back into my shop with cracked screens on their HTC one x's, some claiming it just happened , others that they pressed hard on the screen etc. (Regardless how it happened the screen is still cracked)
Some had insurance (so only insurance excess to pay) and the others who didn't, HTC only charged them 79.99 for either a replacement phone or the screen fixed. ( which in my experience in a new £500 expensive smart phone is amazing)
So there you have it. **** happens. No phone is perfect and mistakes happen.
Sent from my HTC One X using xda premium

Thank you all for your replies.
I contacted Amazon today and they were quite open to doing a refund/replacement. I went for a replacement as I am quite happy with the phone overall. Glad I bought the phone through Amazon.
Will most definitely get insurance on this puppy second time around!

Great news man. You are one lucky fella.
Sent from my GT-I9300 using xda premium

the screen is still working i take it... no reason why you couldnt still have taken insurance out and just claimed in a few weeks? but hey ho... good news amazon replacing for free i suppose:good:

I too would do an Amazon return/exchange. You can do it through their site and never even have to talk to someone. I think you'll be fine as it doesn't look like it was dropped.

Savage24 said:
the screen is still working i take it... no reason why you couldnt still have taken insurance out and just claimed in a few weeks? but hey ho... good news amazon replacing for free i suppose:good:
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If Amazon did not offer the replacement, I would have gone the Insurance route.
slopokdave said:
I too would do an Amazon return/exchange. You can do it through their site and never even have to talk to someone. I think you'll be fine as it doesn't look like it was dropped.
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I did not drop the phone thankfully. And it was not like I was wearing tight skinny jeans or sumthin, the phone had plenty of room to breathe in the pocket but somehow I still managed to crack the screen. I have had a Nexus One for 3 years and I was able to keep that crack free without a problem. I understand that it is one of those things but I am not feeling the quality love from Samsung on this one.

maybe it was a bump from human traffic etc etc that you might not have noticed?
since you already said your pocket has lots of breathing room, the only time that pocket is going to be tight is when you're sitting down. i don't think the pressure from that would be enough.

Gorilla glass or not it looks like the GS 3 has extremely fragile glass on the front. I have dropped both my nexus one and my sensational xl a couple of times without problem. Neither of those devices had gorilla glass! Also several users in my country even reported cracks on the plastic back cover. This comes as a shock considering the first 2 galaxy s devices are well known for their toughness. why this sudden regression in durability?

Just a postive side, i have nothing but great things to say about the make of the phone.
I, though it sucks to say....have dropped my sexy Gs3 6 times already(this is a first for anyone phone i have owned) the silver bumper is completely ate up, looks like i dragged the edges of the phone the concrete ALOT...lol
but the Glass after all six drops.....FLAWLESS, no scratches no cracks. and all six were from waist up. lucky or not, i am impressed to say the least.

Broke my screen - GoogleFI protection?

Hi All,
Haven't broken a screen in 4 years -first week with a bigger device slipped out of my hand when going into my pocket and the screen cracked. Weak as **** in my opinion but what are you going to do.
I contacted googlefi about nexus protect. They said they are going to be rolling out their own protection plan but could not tell me a launch date. Does anyone know anything about this?
I really can't believe this phone is that weak..
Sent from my Nexus 6P using Tapatalk

srs731 said:
Hi All,
Haven't broken a screen in 4 years -first week with a bigger device slipped out of my hand when going into my pocket and the screen cracked. Weak as **** in my opinion but what are you going to do.
I contacted googlefi about nexus protect. They said they are going to be rolling out their own protection plan but could not tell me a launch date. Does anyone know anything about this?
I really can't believe this phone is that weak..
Sent from my Nexus 6P using Tapatalk
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It must have hit just right. The other night I was reading in bed and nodded off for a second while holding the 6p. It hit the side table, then the hardwood floor. I'm not using a case, just a Skinomi full body and screen Tech Skin, but there wasn't a scratch. (phew!) As far as Fi offering protection, I gave up on that route and bought a Square Trade warranty instead.

Yes! Horrible phone because the OP doesn't handle it properly. Shame on Gorilla Glass and Huawei! /s

adrman said:
It must have hit just right. The other night I was reading in bed and nodded off for a second while holding the 6p. It hit the side table, then the hardwood floor. I'm not using a case, just a Skinomi full body and screen Tech Skin, but there wasn't a scratch. (phew!) As far as Fi offering protection, I gave up on that route and bought a Square Trade warranty instead.
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It did hit on the corner, the aluminum bezel bent right in which caused the glass to break - I have read many threads about the phone bending, I am a bit disappointed, I went with the 6p for the aluminum over plastic however this has only seemed to hurt me rather than help. Google told me their pricing options $5 / month and a $99 deductible however no idea when the plan was rolling out. They did advise I was eligible for when it comes out so now I guess I just have to wait. Phone works fine, just bothers me, I like my devices clean.
PaisanNYC said:
Yes! Horrible phone because the OP doesn't handle it properly. Shame on Gorilla Glass and Huawei! /s
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Wow, someone is a bit full of themselves aren't they? Correct, I do believe that a phone SHOULD NOT break with one drop from pocket height, I've owned countless smart phones in the past 4 years, none of which I broke the screen in that time; while I do not drop my device often and I take care of them mistakes happen. (My galaxy S4 still looks brand new). Therefore I am critiquing the build quality of this phone.

Amazon tweeted this perfectly

PaisanNYC said:
Amazon tweeted this perfectly
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I'm not really sure what your point is, or why you are trolling. You are of no help to my thread. As I said mistakes happen, I made one, and dropped my phone. I'm not saying it is anyone's fault other than mine. I did however state I was DISAPPOINTED in the build quality as I do not believe one drop should crack a screen, especially from pocket height.

Just because someone doesn't agree with your opinions does not make them a troll. That word is thrown around WAY too many times around the here. I am not arguing with you, bud. But your bad luck doesn't mean that the phone is faulty. Glass shatters at different rates depending on speed, force, and angle. All of these phones you dropped did not drop at the same rate for these variables each time you dropped them. When the anger subsides, (and yes I get mad at myself also when i break something...human nature), just be an adult about it and chalk it up to a bad accident. Unless of course you are younger than an adult. In that case, I apologize and carry on

srs731 said:
I'm not really sure what your point is, or why you are trolling. You are of no help to my thread. As I said mistakes happen, I made one, and dropped my phone. I'm not saying it is anyone's fault other than mine. I did however state I was DISAPPOINTED in the build quality as I do not believe one drop should crack a screen, especially from pocket height.
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One drop on the corner will break a screen.
I have seen iPhones, Android of various brands break from pocket height.
All you need it the right location, angle, etc.
There is nothing wrong with the phone, you dropped it and it broke.

You can get it replaced right now. Project Fi offering one time replacements for $100 bucks

Problem Solved -
Bought my phone with AMEX they have 90 day protection against broken devices. I can file a claim with them and they will refund my purchase price.

Glad it worked out well for you...