Database Users

Dropped my XDA-Exec

Hi guys, this is not my lucky week, I dropped my Exec yesterday onto laminated floor from abour 3' it was oki so I was happy, dispite it drawing my attention to the dodgy stick on strip by the speakers thats now peeling after giving it a thorough examination. I dropped it again today, this time only a bath room floor with that odd grit like surface, this time its scratched up one of the corners realatively bad. I have also noticed now an odd hinge noise when opening the Exec, sort of like a creek or cracking noise, not to mention the fact that it now switches itself off and hard locks after a random period of playing music in both WMP and TCMP, is this sufficient reasoning to send it back to O2, is there a way I can get a replacement? The hinge noise and random crash hard locking was occuring before the 2 falls.
In other news, I also bumped my car in the work car park against an impossibly low wall, car got a little scratch on rear bumper out of sight, but is a testiment to my bad luck this week.
Would need to know quite quickly if I can get a replacement or should just return it to O2 as I have about 3 days left of 14 day money back guarentee left.
Thanks

What are tonight's lucky lotto numbers then, qui?

lol
bad luck..
I dropped my phones so often that i learned to live with it.. first day i had a brand new qtek s100 i dropped it on the carpet in my bedroom.. with the screen right on top of a screw.. only 1 screw lying on the floor in the whole room .. huge dent in the screen LOL
Cars... i bought 3 cars now.. first one head gasket blew, 2nd one valves started to sound like a diesel and the one i have now leaves huge trails of smoke when driving above 130km/h LMAO i can cry but i wont so i will laugh
And i have several of those stories.. haha nowadays i insure my new mobiles for damage by my self and insure it against theft etc..
If you don't have a special insurance you wont get a new phone or a repair if it damaged, the will blame it on you.
Just learn to live with it haha

Yeah, I don't suppose O2 will replace it FOC with damage unless you've got the insurance.
Bad luck qui . These things are pretty heavy so I'm not surprised it's suffered after a drop. Perhaps I should consider using the leather case for mine now...

I have insurance, however its on my old XDAII, forgot to add the Exec to it, however surely the hinge noise which is like a creeking/crack type noise as well as the random switch off the hard locks are cause to get the phone replaced. I have managed to buff out the scratch some what that its quite faint noise, you would be surprised what a little graphite and a polishing cloth can do these days :lol:.
Anyway can you tell me if they will replace is due the the hinge and software problem?

hmm
cracking noise i have too MDA PRO, only when i open it after not having used it for a while.. is gone after that first cracking noise hehe
You could try to hand in you Exec, and claim it as your xdII lol.. but if you are very unlucky they send you an brand new shiney XDA II back instead of your EXEC
:twisted:

I'm now wondering whether I should have selected the £59 O2 Insurance (or whatever it costs)...
I've had a few minor incidents with my XDA2, I've never dropped it though.

Oki, looking at O2 Insurance T&C I can still buy insurance for the phone, are they likely to replace it for minor damage to the phone chassis?

They'll most probably ask you to send the phone off for repair, rather than issuing you with a replacement.

Just called O2, since I am in 14 day still I told the nice lady my issues, being the creeking hinge and the reseting hardlocking when playing music and she has agreed to send me a replacement, didnt even need to BS or explain about the dropping incidents, seems that if your in 14 days you will get replacement no matter what.

Whoa...Nice.

ehh
try that with orange or tmobile. lol or any operator in holland and they wont do it LOL..
had a mate who had a faulty orange m500 and brought it back after 4 days, he didn't get a replacement and it took 3 weeks for him to get his phone back.

hehe maybe its a form of karma its balancing out my misfortune.

Careful, 02 like to give you refurbished handsets on the insurance. If the new one arrives and it's clearly been opened before (IE no outer box, bags inside are open) then you should ask for a 'New' one. Chances are a refurb had a problem before which will resurface after a while.
-Mike

Will look out for it cheers, although i beleive its a new one as they just despatched it from their warehouse, as oppose to a repair centre as you would expect a refurb to come from, could be wrong though.

Back to the subject of Dropping . . .
I'd like somewhere to attach a lanyard. Missed this facility on the XDA IIs as well.
All my previous SOny Clie's had a post for attaching a wrist strap.
Anyone got any ideas how this could be achieved?

you could feed it around the external arial holes. Just pop the lil rubber blanking grommets out?
I may have to do this, i dropped mine and killed. it :evil:
I can see it now. Parker with an XDA sewn to one sleeve and a sandwich sewn to the other, just like school days. :lol:
Cya
Stot.

qui said:
Hi guys, this is not my lucky week, I dropped my Exec yesterday <snip> I dropped it again today
Click to expand...
Click to collapse
I feel for ya, I dropped mine having had it only two days, the damn thing just got away from me - small scratch on the edge of the caseing. Then I went and dropped it a couple of days later on the tiled bathroom floor - ouch. Small dent in the edge of the lid now. Still working like a dream though.
I figured I would probably be dropping this a few more times over the course of a year so I'll replace it through the O2 insurance when it dies.
Please let us know if the replacement exec you get is in fact a new one, I'm still inside my 14 days at the moment.
Brett

Have you broke your Focus? I did & it cost me...

time and $...
Last Wednesday my Focus fell victim to my dumb arse! I had it in my dress shirt breast pocket and as I bent over to pick up laundry in basement is slid out and landed flush with the concrete floor. It made a simple, solid, thud. I watched it fall but missed it while trying to grab it. I knew it was toast cause it landed directly on the screen, not on the sides at all. I picked it up to see the screen shattered. The cracks through out had very sharp edges. There were very small shards on the floor and small gaps in phone's screen where they were missing.
However... The phone still worked, touch response and accuracy was still 100% pre-break. The cracks on a white back ground looked horrible. The cracks on a black back ground were almost invisible. When phone was off, only where a nice ~.5mm wide 4.5mm long gap was visible at all angles. The glass looks to be 1-2 mm thick based on the appearance of the cracks when looking at an angle. It looks much thiner then I thought it was.
I contacted AT$T for advise, they gave me Samsung Repairs phone number. I called them. I told them the truth how it broke. Admitted fault, etc... They told me it would be $156.78 to replace the screen. He put me on hold for ~4min and he came back and told me that since I was still under warranty and only had for 6 months that they were charging me $70.36. They took the payment over phone via credit card. They emailed me a UPS Ground label. They told me it would take 5-7 days once they get it, to ship it back to me (5-7 days return shipping if UPS ground). I paid $5 to USPS to priority it to them. I didn't want 5 days of UPS shipping time added to my wait.
Now, her is the interesting part. I used the chevron.updater to put NODO on my phone. I had no issues at all and was very happy with the update. My phone had no other mods or tools used on it. They told me my phone would be restored to original factory state before returning it to me. Do you guys (I do) think it will return with NODO still on it? Or will they notice and re-flash the ROM? OR, do they just send a refurbished devise back as standard procedure?
Samsung Repairs in Plano, TX received the phone on Saturday. I'm hoping they just send a refurbished back to me on Mon-Tues so I have a phone by Monday the 25th. I assume the ship back UPS ground, 5-7 days.
The Focus is my first smartphone. I'm currently using my old phone, LG Xenon. It feels like I bought the best gaming rig out there and hooked up to 56K modem. Talk about withdraw.... My focus was saving me on average an hour a week in drive times to and from work alone with the bing map/traffic feature. I look forward to my next upgrade just so my backup phone can at least be comparable to the new one. I will post an update if I get word from Samsung, any change in price or delays, and when it gets returned with my opinion of the experience.

70 bucks is NOT bad I just sent my phone in and I'm also sending my hd2 in soon

$70 plus small shipping charge is darn good price. Be happy with a fix or refurb replacement because it could have cost a whole lot more !

UPS will take 3 days tops. So once the phone is ship it will be just a small wait.

wow.. My previous phone was a Motorola Q9h and the three times I sent it in via warranty I paid nothing. I guess user inflicted damage incurs a fee.

Oh man I dropped my phone inside a beer cup on Saturday. Took it out quickly and dried it but then the flash starting going crazy on and off and the phone was acting like it was connected to a charger.
Thankfuly the next day it was fine after it dried BUT the volume rocker is not working to go down in volume only up.
I wonder if Samsung can fix this for me??

Yep, same here, I dropped mine on gravel last month. But I was charged the full $156 ($70 std repair fee + $80 lcd repair fee + taxes). Then again, I did everything online from Samsung's website and not over the phone.
From the time I shipped my phone to the time I got it back was about 10 days (including weekend). And I live about 15 miles away from the Plano repair facility... my work is even closer! But they wouldn't let me drop it off or pick it up...
Michael.

vermelo said:
Oh man I dropped my phone inside a beer cup on Saturday. Took it out quickly and dried it but then the flash starting going crazy on and off and the phone was acting like it was connected to a charger.
Thankfuly the next day it was fine after it dried BUT the volume rocker is not working to go down in volume only up.
I wonder if Samsung can fix this for me??
Click to expand...
Click to collapse
The best thing you can do if you drop your phone in a liquid is remove the battery and bury the phone in a bag of rice for a week. The rice will absorb all the moisture out. But if you try to power on your phone before everything is fully dry, then the damage may already be done. I was told this tip by a friend of mine that works for Nokia.
Michael.

Yes the rice trick is well known. Pass it around so more will know about it.

Rice is OK but Damprid is better
I have another alternative to the rice method. Instead of using that use a product called Damprid. Works way better than rice. Don't submerge your phone in rice but place your phone on top of it and then seal it up in a Tupperware container. Within 24 hours every drop of moisture will be out of the phone. Plus it's on $10 for a huge container of the stuff. It's worked on many phones.
http://www.homedepot.com/h_d1/N-5yc...splay?langId=-1&storeId=10051&catalogId=10053

Should I sell my Streak because the screen is too fragile...

Hi,
I recently bought a Streak as my first android phone. I got it at a very reasonable price (~ 100€ below the current amazon price). So if I would sell it used now I wouldn't loose any money...
So far I really like the streak however I have to carry it around in my jeans pocket.
The numorous reports of broken LCDs and Dells terrible support however made me thinking if I should sell it now and get a more robust cheaper smartphone.
So is the broken screen thing really an issue ?

As one who has killed two Streak screens, I would say "No". I doubt that any other phone would have survived either of those incidents either. The first time, my streak got between me and the handle of a pallet jack that I was trying to push up a ramp. The second time, I was simply clumsy. I was going to slip the Streak into my shirt pocket while standing and missed. As a result, it suffered a 4' drop to a ceramic tile floor.
-Uwe-

Someone from Dell officially advised to not use the Streak in your pocket ( http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19353929.aspx ) also several people stated that their Streak broke even they didn't drop or bump it.

Hugo32 said:
Hi,
I recently bought a Streak as my first android phone. I got it at a very reasonable price (~ 100€ below the current amazon price). So if I would sell it used now I wouldn't loose any money...
So far I really like the streak however I have to carry it around in my jeans pocket.
The numorous reports of broken LCDs and Dells terrible support however made me thinking if I should sell it now and get a more robust cheaper smartphone.
So is the broken screen thing really an issue ?
Click to expand...
Click to collapse
buy a hardcase for it that you can hang on youre belt

That wouldn't make it pocketable any longer...
I already sold it... because I don't like a device so fragile in my pocket. Even within the few days that I owned it I encountered 2-3 situations where I almost broke it (running upstairs, leaning against a table, getting the lawnmower out of the shed)

Hugo32 said:
That wouldn't make it pocketable any longer...
I already sold it... because I don't like a device so fragile in my pocket. Even within the few days that I owned it I encountered 2-3 situations where I almost broke it (running upstairs, leaning against a table, getting the lawnmower out of the shed)
Click to expand...
Click to collapse
lol let the mods lock this pls then

I say if your a careful person who cares for your gadgets then keep the Streak.
Otherwise if your likely to bash it around or drop it then get something less delicate.

I don't know how people break this phone. I find some of the stories of 1 and 2 foot drops to be obviously over exaggerated. I have literally put this device through hell. I have a seven year old daughter and ceramic tile. I work on concrete. I always have it in my pocket, and to put that into perspective I am 5'7" and weigh 126 lbs so they are some pretty small pockets. I've even left it outside on the patio on rainy nights on more than one occasion. I can't say enough how pleased I am with the build quality of this phone. If it wasn't for terrible support from dell with upgrades and such, I would guarantee sticking with dell products in the future.
Sent from my Dell Streak using XDA Premium App

metal1f3 said:
I don't know how people break this phone. I find some of the stories of 1 and 2 foot drops to be obviously over exaggerated. I have literally put this device through hell. I have a seven year old daughter and ceramic tile. I work on concrete. I always have it in my pocket, and to put that into perspective I am 5'7" and weigh 126 lbs so they are some pretty small pockets. I've even left it outside on the patio on rainy nights on more than one occasion. I can't say enough how pleased I am with the build quality of this phone. If it wasn't for terrible support from dell with upgrades and such, I would guarantee sticking with dell products in the future.
Sent from my Dell Streak using XDA Premium App
Click to expand...
Click to collapse
I'm the same build as you and have had the streak since US launch.
The first one I had lasted about a month, dropped it a few times and nothing but a few scratches on the edges (had a full body invisible shield). Then one night I was crossing the street and a car came flying around the corner so I had to run and jump out the way, streak slipped out of my hand, slammed the road and slid almost a full lane across the street. Picked it up and only a few scratches but it wouldn't boot. After further testing I came to the conclusion that internal microsd had dislodged. Called dell up and they swapped it out for me (ofcourse I didn't tell them the whole story )
Now my second streak I've had it for a while. I go out and party quite a bit so its had its fair share of tipsy/drunken slips out of my hand. Again its held strong and only resulted in scratches on the edges. But the other week I took a picture, pressed the home button, power, then put it in my pocket. 2 min later pulled it out of my pocket and LCD under gorilla glass was cracked, with the crack spreading like a pigeon foot from the home button. I went through hell to get it replaced. The dell reps were horrible. Had a supervisor call me a liar, one agent claimed the LCD is "software" and not covered by the hardware warranty, and another claimed my warranty is void because I had it in my pocket (agent didn't have anything to say when I asked him why on the TV ads they claim it to be the "world's first pocket tablet")!
Well after calling multiple times a day for 4 days in a row, I kept requesting my issue be escalated and many reps denied, I finally talked to someone higher then the call center supervisor and was told because of my circumstances and horrible experience he'll be able to issue me another unit and I would be getting follow up calls and emails regarding rude and misinformed reps (had a couple hang up on me when I read them part of the warranty and one even yell at me).
Well replacement came, was a refurb, and not only was the notch that sticks out of the battery cover broken off (didnt care much, could use my old cover) but the left side of the top plastic piece was sticking way out and there was a really deep scratch in the gorilla glass from the charge port to the power button.
Called dell and nice lady was helpful and said she has no option but to send me another refurbished but the next day a brand new one was at my door :-D
After this entire fiasco I'm staying away from dell for a REALLY long time but I will keep this streak and most likely make a permanent mount for it to replace my trucks stock stereo/navigation unit when I get my next device (if it lasts till that happens).
Sent from my Transformer TF101 using XDA Premium App

Just buy one! I've dropped mine loads and not broken the screen. I carry mine in mt pocket, nothing in the warranty says you can't.
although tight jeans can be a bit difficult to sit down in
Sent from my Dell Streak using Tapatalk

I'm also satisfy with the D.Streak's build quality. Every device will mostly break (the LCD, internal circuits....) if you let it fall on the ground and there's no exception to that.
A good advice for any new D.Streak New owner would be buy an Otterbox Commuter/Defender case to protect your device.

fone_fanatic said:
I'm the same build as you and have had the streak since US launch.
The first one I had lasted about a month, dropped it a few times and nothing but a few scratches on the edges (had a full body invisible shield). Then one night I was crossing the street and a car came flying around the corner so I had to run and jump out the way, streak slipped out of my hand, slammed the road and slid almost a full lane across the street. Picked it up and only a few scratches but it wouldn't boot. After further testing I came to the conclusion that internal microsd had dislodged. Called dell up and they swapped it out for me (ofcourse I didn't tell them the whole story )
Now my second streak I've had it for a while. I go out and party quite a bit so its had its fair share of tipsy/drunken slips out of my hand. Again its held strong and only resulted in scratches on the edges. But the other week I took a picture, pressed the home button, power, then put it in my pocket. 2 min later pulled it out of my pocket and LCD under gorilla glass was cracked, with the crack spreading like a pigeon foot from the home button. I went through hell to get it replaced. The dell reps were horrible. Had a supervisor call me a liar, one agent claimed the LCD is "software" and not covered by the hardware warranty, and another claimed my warranty is void because I had it in my pocket (agent didn't have anything to say when I asked him why on the TV ads they claim it to be the "world's first pocket tablet")!
Well after calling multiple times a day for 4 days in a row, I kept requesting my issue be escalated and many reps denied, I finally talked to someone higher then the call center supervisor and was told because of my circumstances and horrible experience he'll be able to issue me another unit and I would be getting follow up calls and emails regarding rude and misinformed reps (had a couple hang up on me when I read them part of the warranty and one even yell at me).
Well replacement came, was a refurb, and not only was the notch that sticks out of the battery cover broken off (didnt care much, could use my old cover) but the left side of the top plastic piece was sticking way out and there was a really deep scratch in the gorilla glass from the charge port to the power button.
Called dell and nice lady was helpful and said she has no option but to send me another refurbished but the next day a brand new one was at my door :-D
After this entire fiasco I'm staying away from dell for a REALLY long time but I will keep this streak and most likely make a permanent mount for it to replace my trucks stock stereo/navigation unit when I get my next device (if it lasts till that happens).
Sent from my Transformer TF101 using XDA Premium App
Click to expand...
Click to collapse
I saw the pic you sent Steve on twitter of the cracked LCD (I follow him). Lol @ the "pocket tablet" comment to the dell Rep. I also have decided not to stick with dell solely on the bases of software support. DJ_Steve has been a godsend, but that said I will have to conform and get a more popular android with more devs. Half the fun of android, for me atleast, is flashing new roms and trying new things. I own the ds5 and 7 and both are extremely boring, but sadly, very capable devices. Nice try dell. Or lack there of.
Sent from my Dell Streak using XDA Premium App

I always keep mine in a pocket, even sit on it from time to time, and I've had no problems with the screen. I do have it in an OtterBox Commuter case and also have a non-glare screen protector on it.

I am very happy with my streak's screen so far,it has a excellent touch,much better than milestone or other lg/samsung I have tried.And the screen is also pretty tough,I never applied any screen protector,yet not a single scar on it while the upper part and lower part are both screwed!
I do have a defender thought,I cut away the lower side of the defender,so that I can just flip over the device,and use the defender to keep my screen from sweater or unexpected damage.
Sent from my Dell Streak using XDA App

Screen cracked when in pocket

Hello All,
Took my S3 out of my pocket today and noticed that the screen has a crack all the way from the bottom left corner to the home button (picture attached). I have had my S3 for about two weeks now and am really disappointed with the quality of the product. I always keep the screen facing inwards towards my leg so am really at a loss as to how I managed to crack it.
I bought the phone from Amazon UK and am wondering if I can get a replacement stating manufacturing defect or should I contact Samsung directly.
Any ideas?
TIA.

Ouch feel sorry for you mate. No insurance I take it?
If you can prove it was a defect you have a good leg to stand on. They might realize if they can't find and marks or impact points. Good Luck as you will need it..
Sent from my GT-I9300 using xda premium

You can always try to get it replaced but I think the chance will be small they will replace the phone as it is cracked, they will definitely blame it on force from outside. Are there more phones cracked this easily as you described it that you are aware of?
Sorry to hear you cracked the screen, imo the phone is quite strong, mine dropped by accident from three feet high without any damage. But that doesn't get you anywhere, I know that...
Now I look at the cracked screen it looks like something pressured the left side of the home button strongly.
Verstuurd van mijn GT-I9300 met Tapatalk

Sometimes this just seems to happen. I've only seen one other person who had this happen with a Galaxy S3, but I've heard stories like this since the Nexus One came out.
I'm guessing some devices just happen to have structural integrity problems with their glass, I don't really know if much can be done because of how extremely rare it is.

You should have got insurance or been.more careful. It is **** when this happens buddy.
They (Samsung/amazon) will not exchange it for any reason as it will be seen as damaged caused in your possession and that when it was sold there were no cracks or anything.
I work for a phone retailer and deal with this kind of thing at least once a week.
Try protect your bubble or something like that , then make a claim.
Hope you get it sorted.
Sent from my HTC One X using xda premium

It looks like the glass underneath the home button is not very thick only a few mm, and looks to be the weakest point on the phone screen, see how it`s broken on the bottom left corner of the home button.
John.

Nope, no insurance unfortunately. Forgot to mention that the phone was protected by a gel tpu case...
Really bummed!

wow that sucks... feel your pain.. every time I read a post like this, the more afraid I am of getting this phone..

I've sent stuff back to Amazon within the 30 days they have for returns that were broken. Just stated return under poor quality, faulty and they just asked if I wanted another or a refund. Not £500, under a ton. But they are pretty good with returns.

Don't bother with Samsung.. they are a waste of time. Contact Amazon.

Funny thing is I`ve been not only reading, but also hearing lots of reports about the fragility of the S3. Bad thing is that I got mine last week. I am being extra careful with it.
I wonder if Samsung realizes they have delivered such a fragile product.

I've also heard that. But here's some sort of consolidation I have had 4 people come back into my shop with cracked screens on their HTC one x's, some claiming it just happened , others that they pressed hard on the screen etc. (Regardless how it happened the screen is still cracked)
Some had insurance (so only insurance excess to pay) and the others who didn't, HTC only charged them 79.99 for either a replacement phone or the screen fixed. ( which in my experience in a new £500 expensive smart phone is amazing)
So there you have it. **** happens. No phone is perfect and mistakes happen.
Sent from my HTC One X using xda premium

Thank you all for your replies.
I contacted Amazon today and they were quite open to doing a refund/replacement. I went for a replacement as I am quite happy with the phone overall. Glad I bought the phone through Amazon.
Will most definitely get insurance on this puppy second time around!

Great news man. You are one lucky fella.
Sent from my GT-I9300 using xda premium

the screen is still working i take it... no reason why you couldnt still have taken insurance out and just claimed in a few weeks? but hey ho... good news amazon replacing for free i suppose:good:

I too would do an Amazon return/exchange. You can do it through their site and never even have to talk to someone. I think you'll be fine as it doesn't look like it was dropped.

Savage24 said:
the screen is still working i take it... no reason why you couldnt still have taken insurance out and just claimed in a few weeks? but hey ho... good news amazon replacing for free i suppose:good:
Click to expand...
Click to collapse
If Amazon did not offer the replacement, I would have gone the Insurance route.
slopokdave said:
I too would do an Amazon return/exchange. You can do it through their site and never even have to talk to someone. I think you'll be fine as it doesn't look like it was dropped.
Click to expand...
Click to collapse
I did not drop the phone thankfully. And it was not like I was wearing tight skinny jeans or sumthin, the phone had plenty of room to breathe in the pocket but somehow I still managed to crack the screen. I have had a Nexus One for 3 years and I was able to keep that crack free without a problem. I understand that it is one of those things but I am not feeling the quality love from Samsung on this one.

maybe it was a bump from human traffic etc etc that you might not have noticed?
since you already said your pocket has lots of breathing room, the only time that pocket is going to be tight is when you're sitting down. i don't think the pressure from that would be enough.

Gorilla glass or not it looks like the GS 3 has extremely fragile glass on the front. I have dropped both my nexus one and my sensational xl a couple of times without problem. Neither of those devices had gorilla glass! Also several users in my country even reported cracks on the plastic back cover. This comes as a shock considering the first 2 galaxy s devices are well known for their toughness. why this sudden regression in durability?

Just a postive side, i have nothing but great things to say about the make of the phone.
I, though it sucks to say....have dropped my sexy Gs3 6 times already(this is a first for anyone phone i have owned) the silver bumper is completely ate up, looks like i dragged the edges of the phone the concrete ALOT...lol
but the Glass after all six drops.....FLAWLESS, no scratches no cracks. and all six were from waist up. lucky or not, i am impressed to say the least.

Aw Geesh! My Screen Is Cracked!!!!

I picked up my Nexus 7 this evening to do some reading and noticed I couldn't get any touch responses. I couldn't get the ring to slide in either direction to unlock the screen. I kept trying for several minutes and finally got it to turn off. I thought a re-set might help. I did get it turned back on but it was doing the same thing. No touch response. I finally turned on my chair lamp and looked at the screen.
I have a crack clear across the screen about a third of the way down! Now, I do not treat my devices roughly in any way. I'm 62 years old so I don't throw stuff around, I use them as they should be used. I don't put my Nexus 7 in a backpack nor have I taken it out of my house in the two weeks I've had it.
I don't believe the glass should be cracking at two weeks of very gentle use.
I guess I have to ask ASUS for warranty service or do I take it back to Office Deport to see if they will do anything for me?
Would appreciate some advice.

I'd bring it back to office depot because that's the quickest way. They might let you exchange it

You just opened it and there was a crack across the screen, Office Depot shouldn't give you a problem with that. Now I'm believing you that you didn't drop it, so in that case it is a hardware defect and you should just ask to exchange it.
Sent from my Nexus 7 using Tapatalk 2

same thing with my screen, i pressed lightly just to put the back cover back on. I think it's really delicate.

Quick and Fantastic Update!
Well I was pretty bummed out that my Nexus 7 screen was cracked which made the entire device unusable! I contacted ASUS via their web site and asked about their return/warranty service. They sent me a pretty quick email telling me to fill out an RMA form and a bunch of other stuff which I really, really didn't want to do.
I really didn't want to go that route so today I took a chance and went back to the Office Depot that I bought the device from. I showed my busted Nexus 7 to the manager and he asked if I had bought a Protection Plan. Well, I figured I was dead in the water since I clearly didn't buy any protection plan 15 days ago. He also mentioned they had a 15 day return/exchange policy!
Then to my surprise, Carlie, the manager, said, "Well, I'll go ahead and exchange this one if you buy a Protection Plan this time." Believe me, that didn't sound so bad this time around especially since the Protection Plan covers cracked screens for up to 2 years!
Finally, I have a new (not refurbished) Nexus 7 from Office Depot! That's great customer care if you ask me. I'll be back to that store to buy a lot more stuff in the future.
Just a word to other owners...the glass on the Nexus 7 ain't gorilla glass of any kind if it can break during normal use! I've got mine in a very nice case and that's where it will stay.

wow.. that's absolutely great news.
I'm stuck with my cracked 16g which I can only use with a mouse.
I'm currently thinking of buying a 8G, as I'm abroad and can't return my 16g.

Awesome! It never hurts to try in cases like these, and it helps to be nice
Its for the best that you ended up with a protection plan. I missed the deal they had at squaretrade and endEd up paying 50 bucks for the two year coverage. Oh well at least I have peace of mind...
Sent from my Nexus 7 using xda app-developers app

Happy for you!

Guardsix said:
Just a word to other owners...the glass on the Nexus 7 ain't gorilla glass of any kind .
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It's Corning® Fit Glass
Not like it makes any major difference, the TF201's are Corning Gorilla and a lot of people have cracked/smashed their screens.
Thin glass is Thin -_-

My screen is cracked too
Thanks for creating this thread as I need to share my experience with a Nexus 7 that I purchased from Staples 1 week ago.
I was very disturbed to find out that my new Nexus 7 wasn't responding to my password this morning. It was working fine last night before I put it in my nightstand drawer. I wiped away what I thought was a smudge but noticed that it was a 6 inch long crack on the left side. I contacted Asus support and they want me to send the device back to them (at my expense). They'll examine the device and see if the crack was due to user mistreatment. Side note: it wasn't. I do recall that I may have banged it against the counter when I caught it after almost dropping it.
After reading this thread I may go back to Staples and see if they'll replace the device. When I purchased it last week the manager tried to sell me a protection plan but if I recall they were $50 or $100. I've had an Ipod touch for over 2 years and never hand any issues like this. I'm very disappointed to say the least.
BTW I purchased a cover for the Nexus yesterday but it seems to be too late.
-Bob

My exchange, 2nd from GameStop had the LCD cracked but the outer glass was intact on the day I opened it for my birthday. Took that one back, they gave me a store credit because they didn't have anymore, and the pre-orders closed. I found out they got a new shipment from others on here and called my store today. Manager says, I tried to call you yesterday, we got an extra and another pre-order that decided not to pick his up. Come on by and get yours.
I instantly installed a xtremeguard and my x series tpu case, although this one is not responding to touches, I didn't bother to test it before installing the protector, as I didn't want to get finger prints on it and have to clean it off.. This happened with my previous one as well, but it responded better every hour it dried, not the same on the new one. Also another observation, this is the first of my 3 units that didn't come re-sealed with double tape...
-CC

Guardsix said:
Just a word to other owners...the glass on the Nexus 7 ain't gorilla glass of any kind if it can break during normal use! I've got mine in a very nice case and that's where it will stay.
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FWIW, Gorilla Glass is no less prone to cracking than regular glass. It's just less prone to scratch.
Sent from my DROID RAZR using xda premium

just lou said:
FWIW, Gorilla Glass is no less prone to cracking than regular glass. It's just less prone to scratch.
Sent from my DROID RAZR using xda premium
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Source? Or did you pull that out of your ass?
http://electronics.howstuffworks.com/everyday-tech/gorilla-glass3.htm

If I knew office depot would have a protection plan for 2 years including screen I probably would not have bought from Google. great news it all worked out. I cracked my notion ink tablet and it cost more than the tablet was worth to replace the screen.

Cracked screen update
A quick up update to my previous post. I just got off the phone with Staples and they won't let me return the tablet because it is damaged. I tried to explain that I didn't cause the damage but the employee wasn't budging on this. He said that the only way a screen can crack is by applying too much pressure. I explained that I in no way misused or abused it. I'm very disappointed in Staples not standing behind the products that they sell.
-Bob

Guardsix said:
I picked up my Nexus 7 this evening to do some reading and noticed I couldn't get any touch responses. I couldn't get the ring to slide in either direction to unlock the screen. I kept trying for several minutes and finally got it to turn off. I thought a re-set might help. I did get it turned back on but it was doing the same thing. No touch response. I finally turned on my chair lamp and looked at the screen.
I have a crack clear across the screen about a third of the way down! Now, I do not treat my devices roughly in any way. I'm 62 years old so I don't throw stuff around, I use them as they should be used. I don't put my Nexus 7 in a backpack nor have I taken it out of my house in the two weeks I've had it.
I don't believe the glass should be cracking at two weeks of very gentle use.
I guess I have to ask ASUS for warranty service or do I take it back to Office Deport to see if they will do anything for me?
Would appreciate some advice.
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The same EXACT thing happened to me too. I am going to try to buy a new screen/LCD/Digitizer, and see if I can replace it.