Hi guys, this is not my lucky week, I dropped my Exec yesterday onto laminated floor from abour 3' it was oki so I was happy, dispite it drawing my attention to the dodgy stick on strip by the speakers thats now peeling after giving it a thorough examination. I dropped it again today, this time only a bath room floor with that odd grit like surface, this time its scratched up one of the corners realatively bad. I have also noticed now an odd hinge noise when opening the Exec, sort of like a creek or cracking noise, not to mention the fact that it now switches itself off and hard locks after a random period of playing music in both WMP and TCMP, is this sufficient reasoning to send it back to O2, is there a way I can get a replacement? The hinge noise and random crash hard locking was occuring before the 2 falls.
In other news, I also bumped my car in the work car park against an impossibly low wall, car got a little scratch on rear bumper out of sight, but is a testiment to my bad luck this week.
Would need to know quite quickly if I can get a replacement or should just return it to O2 as I have about 3 days left of 14 day money back guarentee left.
Thanks
What are tonight's lucky lotto numbers then, qui?
lol
bad luck..
I dropped my phones so often that i learned to live with it.. first day i had a brand new qtek s100 i dropped it on the carpet in my bedroom.. with the screen right on top of a screw.. only 1 screw lying on the floor in the whole room .. huge dent in the screen LOL
Cars... i bought 3 cars now.. first one head gasket blew, 2nd one valves started to sound like a diesel and the one i have now leaves huge trails of smoke when driving above 130km/h LMAO i can cry but i wont so i will laugh
And i have several of those stories.. haha nowadays i insure my new mobiles for damage by my self and insure it against theft etc..
If you don't have a special insurance you wont get a new phone or a repair if it damaged, the will blame it on you.
Just learn to live with it haha
Yeah, I don't suppose O2 will replace it FOC with damage unless you've got the insurance.
Bad luck qui . These things are pretty heavy so I'm not surprised it's suffered after a drop. Perhaps I should consider using the leather case for mine now...
I have insurance, however its on my old XDAII, forgot to add the Exec to it, however surely the hinge noise which is like a creeking/crack type noise as well as the random switch off the hard locks are cause to get the phone replaced. I have managed to buff out the scratch some what that its quite faint noise, you would be surprised what a little graphite and a polishing cloth can do these days :lol:.
Anyway can you tell me if they will replace is due the the hinge and software problem?
hmm
cracking noise i have too MDA PRO, only when i open it after not having used it for a while.. is gone after that first cracking noise hehe
You could try to hand in you Exec, and claim it as your xdII lol.. but if you are very unlucky they send you an brand new shiney XDA II back instead of your EXEC
:twisted:
I'm now wondering whether I should have selected the £59 O2 Insurance (or whatever it costs)...
I've had a few minor incidents with my XDA2, I've never dropped it though.
Oki, looking at O2 Insurance T&C I can still buy insurance for the phone, are they likely to replace it for minor damage to the phone chassis?
They'll most probably ask you to send the phone off for repair, rather than issuing you with a replacement.
Just called O2, since I am in 14 day still I told the nice lady my issues, being the creeking hinge and the reseting hardlocking when playing music and she has agreed to send me a replacement, didnt even need to BS or explain about the dropping incidents, seems that if your in 14 days you will get replacement no matter what.
Whoa...Nice.
ehh
try that with orange or tmobile. lol or any operator in holland and they wont do it LOL..
had a mate who had a faulty orange m500 and brought it back after 4 days, he didn't get a replacement and it took 3 weeks for him to get his phone back.
hehe maybe its a form of karma its balancing out my misfortune.
Careful, 02 like to give you refurbished handsets on the insurance. If the new one arrives and it's clearly been opened before (IE no outer box, bags inside are open) then you should ask for a 'New' one. Chances are a refurb had a problem before which will resurface after a while.
-Mike
Will look out for it cheers, although i beleive its a new one as they just despatched it from their warehouse, as oppose to a repair centre as you would expect a refurb to come from, could be wrong though.
Back to the subject of Dropping . . .
I'd like somewhere to attach a lanyard. Missed this facility on the XDA IIs as well.
All my previous SOny Clie's had a post for attaching a wrist strap.
Anyone got any ideas how this could be achieved?
you could feed it around the external arial holes. Just pop the lil rubber blanking grommets out?
I may have to do this, i dropped mine and killed. it :evil:
I can see it now. Parker with an XDA sewn to one sleeve and a sandwich sewn to the other, just like school days. :lol:
Cya
Stot.
qui said:
Hi guys, this is not my lucky week, I dropped my Exec yesterday <snip> I dropped it again today
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I feel for ya, I dropped mine having had it only two days, the damn thing just got away from me - small scratch on the edge of the caseing. Then I went and dropped it a couple of days later on the tiled bathroom floor - ouch. Small dent in the edge of the lid now. Still working like a dream though.
I figured I would probably be dropping this a few more times over the course of a year so I'll replace it through the O2 insurance when it dies.
Please let us know if the replacement exec you get is in fact a new one, I'm still inside my 14 days at the moment.
Brett
Related
Ive had my exec for a few weeks now and I love it, apart from the hinge. Its no big deal, but its getting stiffer and stiffer as the days go on and ocassionally, I hear a squeak when I open it. This is when I flip it and not twist it. Does anyone else get this, that its a bit stiff? Should I return to o2? It should come under warrenty, but if it doesnt I got the gold insurance so that should cover it.
It also makes a scraping noise when flipping it!?
Within a week or so I was worried that my hinge was becoming less stiff, not more so. In the end I realised it was because I had just got used to the amount of force needed and I was no longer afraid of doing it.
If you listen very carefully to mine, you can hear something but I wouldn't describe it as a scraping noise, and it definitely isn't getting stiffer. Sounds like you might have the same problem as my old laptop. Given it will definitely be under warranty, I'd ring up and voice your concerns, with the aim of them sending a replacement.
Ant
i'm pretty sure mine has got looser, if i grip the top and bottom of just the screen (PDA mode) and sort of twist it moves quite a bit, i'm sure it didn't do that when i got it. Does anyone elses do that?
It definately hasn't got stiffer!
keep an eye on this
Mine got tight to rotate and close, last weekend.
On wednesday i thought the battery had gone low quite quickly.
Whilst out that night the phone got hot in my pocket.
within seconds it was quite hot then it shut off and nothing since.
I spoke to O2 today and as the phone is just inside 28 days replacement will be sent.
I deffinately started with the flip being stiff, i wondered if there was anything that could have been caught but dont know.
clive
hhmm now its a bit strange! The flip is still tight, where as the rotating but is to loose! Its useable, but im afraid that if I take it into the o2 shop they will think im being a bit fussy.
new one arrived
Great service from o2
i phone last friday to tell my tale and brand new replacement here today.
clive
The black rubber type thing fell off the back of the case.
The part just under the windows logo.
Anyone know where to get a new one?
mine doesnt have a windows logo but i assume your talking about the battery cover...
try super glue.... :idea: (if its the battery cover)
SBouri said:
mine doesnt have a windows logo but i assume your talking about the battery cover...
try super glue.... :idea: (if its the battery cover)
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Click to collapse
Yeh thats the thing, it fell off without me noticing.
So i have no idea where it is..
Mine fell off too but found it in my case. Its just a small bit of rubber - suggest you find a bit of black rubber and cut one out. Otherwise its a new battery cover but i have not seen anywhere selling them!
Drop into a Cingular/T-Mobile store for a hands on "test drive".
:twisted:
I have a broken battery cover with the rubber part still on it. PM me your address and I'll post it to you.
First come first served.
Steve.
Everyone i know who has owned a Wizard for more than 6 months has lost the black thingy off the back.
Bet all the stylus's start fallin out soon
mine fell off over the summer. the 106 degree weather melted the glue an it just came off...sucks.
I contacted T-mo to get a replacement under warranty. They referred me to HTC USA. I called but could not get a hold of a human. I gave up.
I have had my I-Mate K-Jam for over 6 months now and these things haven't happened........................YET!!!! GULP!!!!
For dutch people (t-mobile) can order spare parts for the MDA Vario (qtek 9100) through the website http://www.solid-vision.com/ AKA http://www.gsmrepareren.nl/
A new cover cost about 15 euro.
Greetz
Mine fell off a couple of days ago too.
Is it really THAT big of a deal??
Like someone said, stop by a phone provider store and switch the back cover with the displays. Assuming it comes off.
I've had mine since the day the K-Jam got launched, I don't even remember how long ago that was haha. But yeah my rubber piece just fell off the other day too. I guess I'm just going to cut out a new piece and glue it on
I phoned up HTC UK for one, cost me £5
my insurance doesn't cover cosmetic damage the the excess is £20 so worth it imo
Hi all,
Was at the Uxbridge Motor Show in Middlesex yday, was a great day but it was blindingly hot!! :!:
Unfortunately the screen on my phone became damaged, while being inside its fake leather case in my pocket. The screen now has a crack in it, but its beneath the touch screen. The phone wasn't bashed or knocked in any way, so the only thing I can think of was the heat? Anyone else had a similar problem?
Called O2, they said they would replace it under warranty, but they won't confirm that until they have examined it. My phone is in excellent condition, no scatches or marks so Im keeping my fingers crossed.
Cheers
Nasdaq
Nasdaq said:
Hi all,
Was at the Uxbridge Motor Show in Middlesex yday, was a great day but it was blindingly hot!! :!:
Unfortunately the screen on my phone became damaged, while being inside its fake leather case in my pocket. The screen now has a crack in it, but its beneath the touch screen. The phone wasn't bashed or knocked in any way, so the only thing I can think of was the heat? Anyone else had a similar problem?
Called O2, they said they would replace it under warranty, but they won't confirm that until they have examined it. My phone is in excellent condition, no scatches or marks so Im keeping my fingers crossed.
Cheers
Nasdaq
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I think I just had the same problem, I am 99.99999% sure there was no impact on my device between 11h37 (I opened it to check the time!) and 14h30 when I noticed the crack. Now I have a big black spot on my screen however the touchscreen is still working even under the spot. I also assumed a heat related issue or maybe a thermal change? It would be interesting to see what Qteck has to say on their specs for acceptable operating temp ranges...
Sorry to hear that, I hope you manage to get it repaired or replaced.
Just heard back from O2, they said the warranty doesn't cover a damaged phone, but as a 'good will gesture' they are sending me a replacement! :roll:
So should get my new/referb tomorrow.
Cheers
Nasdaq
You are a lucky man! I did not buy my phone through an operator but directly from Qteck, I hope they are decent about it....
Do you think your phone suffered a "thermal shock" ie go from a very hot environment to a cold one (ie hot outside to air conditioned inside)?
If that is the case it could explain things and would help me with my claim with Qteck.
My phone has not a single scratch on the casing so I don't see how they could invoke physical stress...
Any other cases out there of 'unexplained' screen damage?
No I don't think it was thermal shock, I checked the time in the morning and it was fine, but the day got hotter and hotter, the last time I checked was about 12ish, and then by 2 the screen was damaged. No scratches or dents, so I was quite willing to fight with O2 about it because in my view it wasn't accidental damage.
Good luck with Qtec, I hope they will replace it for you.
Cheers
Nasdaq
I heard that it got up to 36 degrees a few days ago in the UK. I'd be interested to know how many more Universals got baked in the last few days.
edeplano: When you contact Qtek (now HTC), just give them a hint that you expected the device they made to be able to withstand the temperature range of the country it was sold in. If this fails, ask for the supervisor.
Really don't think it is a temperature issue.
In my country our summers ocassionally peak at 45 degrees. I work on a chemical process plant where summertime peaks are as high as 50 degree. Our process control room is maintained at 26 degrees. My job requires me to often move in and out of the control room into the plant area. So my Jasjar undergoes such temperature jerks daily a number of times but no cracked screen.
2 of my colleagues also have Jasjars and work under similar conditions and no issues.
Regards
Maybe it is due to the type of case you put the Universal in... What do you guys use apart from fake leather?
Thanks for the tip richardlai, I did not have my phone in any case. It could be also dur to a deffective batch of devices? I opened a ticket with the Qteck site for France (http://www.qtek.eu.com/index.php) on Sunday but they still have not replied!
I am currently in Italy and the temperature was well above the 36° mark!
What pisses me off is that the unit is only 3 weeks old!
There have been a single or two cases on the Norwigian Qtek forum where people have had cracked screens for no obvius reason.
And this was deffinently no due to temperature changes.
I think that it's build errors in the screen assembly.
I cracked a screen.......hm hm but that was no build error....lost it flat down on the backside of the screen, onto a pipe (About 60cm fall).
A screen replace cost's 1/3 of the device's price here in Norway, so if you haven't inflicted the crack your self, make a heavenly fuss if they wont put in under warrenty
Thanks bosjo,
Qteck have replied today and have advised to send it back under waranty and if there is no marks on the case (I think) they will replace it free.
happened with me
it happened with me as well..not once but twice..first i paid but second time after a lot of hassle i got it changed for free from imate. look at my posts for all the conversations i had with them.
Hi everyone looking for some advice.
Yesterday I noticed my Galaxy S screen wouldn't come on after taking it out of my work trouser pocket. Did the usual took the battery off and re-installed it. The screen is now black and not showing anything apart from the very top of the screen which shows some colour and fuzziness. I noticed this morning a half inch crack to the screen middle left of the phone which is internal. The crack is underneath the screen. Now I am 100% this has not been caused by me. The phone has been in a flip case since new and I have never dropped the phone or extreme pressure applied to the screen. The phone is in mint condition with no scratches what so ever. Took the phone to T-Mobile this morning as it is covered under warranty for 24 months and the phone is a year old. The first person I spoke to looked at the phone and saw the crack. They said to me that there would be no point sending it off for repair as it would be deemed as accidental damage. I did point out that there was know way I caused the crack. The person stated even having it in your pocket can cause the screen to crack if pressure is applied to it by other items e.g keys or if I pressed against it. The phone was the only thing that was in my pocket and it was a side pocket of my trousers where no pressure is ever applied. I have kept it in the same pocket of my work trousers for a year and never had any problems. The person then referred me to another collegue who was more helpful. She looked at the phone and confirmed that it was in mint condition with no scratches to the phone. She advised that she would send it off for repair but did explain that they could refuse to repair it or replace if it was deemed accidental damage.
I just have this bad feeling that it is going to come back with them saying it was my fault even though I know it wasn't. Does anyone have any views or opinions on what to do if this happens. I have searched the net and found other people around the world who have had the same problem with their Galaxy S. Looking at prices I will be looking at a few hundred pounds to repair it which I don't think is worth it.
I know you say adamantly that you did not cause the crack, But in some way or other you must have..
I know you are extra extra careful with your phone, Im the same as mine, But there is no way the screen could just crack on its own.
It doesnt have a mind of its own, It didnt crack due to stress, it wasnt poorly. You must of accidently cracked it without realising.
The best you can do is hope it gets fixed under warranty, Otherwise scout around for a phone shop that could replace it for you.
azzledazzle said:
It doesnt have a mind of its own, It didnt crack due to stress, it wasnt poorly. You must of accidently cracked it without realising.
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Yeah .. sure!
Let me give you an example of ... my car.
The story:
Windshield broken due to a small rock on the highway (the usual stuff). Went to repair shop, new windshield installed. Everything was perfect until this summer (2 years later). The windshield was still in great condition, no cracks, no pinches, no nothing ... as new. One day, during the lunch break from work I've started the engine, and in one minute after the air conditioner started, the windshield cracked. It was a very sunny day and my car was parked in the full sun.
Who's fault it is? Mine for miss usage? Manufacturer of the windshield? God? poor assembly at the repair shop? pick one.
I would say that the amoled will be replaced because its obvious no mechanical stress was applied ... it was just a faulty unit, nothing more. I have a friend who replaced the amoled screen, under warranty, due to 3 dead pixels ... twice.
ro_explorer said:
one minute after the air conditioner started, the windshield cracked. It was a very sunny day and my car was parked in the full sun.
I have a friend who replaced the amoled screen, under warranty, due to 3 dead pixels ... twice.
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wouldnt the heat from the sun, Then the sudden cold cause such thing to crack ? glass DOES break due to rapid temperature changes, Try this at your house. Put the hair dryer to the window on a really cold day and leave it till it breaks .
And your friend got his screen replaced because of dead pixels.... That is a fault, that was not his fault.
Its a strange case, but its hard to think the screen just broke of its own accord.
I was trying to underline the obvious .. sometimes things break doe to some other reasons than "you". It is obvious that a glass will be under great stress if you put it uncer big temperatures changes but still ... that glass was supposed to resist to such stress.
Same thing with the screen in question: the amoled is a thin film placed on top of some strong substrate. The whole structure is supposed to resist to certain stress and there is no way you can break it by miss usage unless you will break the outer glass also (gorilla glass + capacitive digitizer). So, no matter we are talking about dead pixels on a 2 months old screen or of a cracked amoled structure under the intact gorilla glass, the "cause" is the same : faulty unit (maybe is the amoled itself which has a flaw, maybe is the way it was mounted in the phone ... doesn't really matter).
Maybe your right, But the whole thing is still very strange.
Anyway lets just hope the outcome is better, and it gets fixed under warranty.
But you know what these service centre folk are like, They will try anything to avoid repairs.
Thanks guys for your replies. As I said the crack is internal underneath the outer screen so surely if I had damaged it the outer screen would be damaged. I'm not very hopeful that T-Mobile will repair it but I'll just keep my fingers crossed.
I will let you know the outcome.
Thanks
sandeept said:
Thanks guys for your replies. As I said the crack is internal underneath the outer screen so surely if I had damaged it the outer screen would be damaged. I'm not very hopeful that T-Mobile will repair it but I'll just keep my fingers crossed.
I will let you know the outcome.
Thanks
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Does your contract have an insurance policy ? if so that should cover accidental damage (i know its not accidental, But they may say it is)
And if not, are T mobile fixing it, Or are they going to send it to samsung ?
Gotta admit its a cracking screen eh? [Nt]
:d :d :d :d :d :d :d
Unfortunately I didn't take out insurance. The phone has been sent away by t-mobile for their repairers to assess but they did advise that it probably will come back not repaired due to the crack being my fault even though I said that I believe I didn't cause it.
sandeept said:
Unfortunately I didn't take out insurance. The phone has been sent away by t-mobile for their repairers to assess but they did advise that it probably will come back not repaired due to the crack being my fault even though I said that I believe I didn't cause it.
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Well if tmobile send it back UN fixed, Send it back to samsung, Is it still under the 12 month warranty ?
I believe the warranty expires this week or next so probably wont be able to, thanks for the suggestion.
If you get it back from T-Mobile unfixed, sent it directly to Samsung.
Maybe they'll still fix it. If they dont they'll probably will call you to tell you how much fixing it will cost. Start telling your whole story again and again, make them tired of hearing
If they dont listen, tell them you want to put in a complaint. Ask for an email adres or something were you can send your complaint email to. Dont let them send the phone back.
Send a large mail explaining everything, maybe put in some laws that apply to your case, like that it has to be faulthy when manufactured etc.
Also that you havent had any scratches on it and that the crack is UNDER the glass.
If they reply again with "we dont fix it" again send a mail with telling them that the phone is in mint condition and that the crack UNDER the screen came out of nowhere and that by law they have to fix it. Make them believe you'll sue them in court if they dont fix it.
Even call them if necessary.
Do everything to be a pain in the ass and meanwhile make sure they dont send the phone back during all this.
Maybe it will work, maybe it wont. But its better then giving up. Gives you a bigger chance of success.
manufacturers like dont like problems that take a long time. And if you proof yourself to be an annoying customer, one that shows he wont give up and do everything that they can to give the manufacturer a bad name, they'll probably think its better to win that particular customer over then to fight him. They dont like bad press.
Maybe they'll fix it, maybe they dont, maybe even they'll give you a discount at fixing it. At least you didnt make it easy for them.
Thanks for the reply. I am definetly not going to just be pushed aside and give up. If the phone comes back un-repaired I am going to complain to T-mobile and keep complaining to them. I will also take your advice and send it to Samsung and complain to them. I know lots of other people who have iphones without cases who do not look after them, scratched, dropped and are still working fine. Then the opposite end there is my phone which has been in a leather flip case from new protecting the screen. I have never dropped it and it doesn't have a scratch on it. Really annoying!
Really there is only one reason a screen/windowzsheet of glass whatever will crack and that is due to force. Force of some sorts was applied to the screen and honestly, as much as you don't want to hear it, it was almost certainly because you leaned on in it. In the pocket and your next a desk, or a chair, and you wouldn't even know its happened 9/10 until you take the phone out to use it. Often the phone will still be "functional " except for the dark screen so you can still feel it vibrate with may's so it could be some hours later before you realise. Another possibility is it was a previous drop or bump that wasn't enough to do it there and then and has simply hit breaking point on this unfortunate day. :'( other causes are to much pressure when a replacement is fitted, as happens with car screens more often than you would think, all it takes is the smallest little bit of awkward pressure and sure enough. Extremely rare for this to happen on a phone as the screens are mounted and held in place in a fundamentally different way.
I've worked in phone shops and car dealerships to qualify my above statements and honestly for all the hassle you are going to face, from people like me mostly, that it simply doesn't break on its own and you being aware of the force is a mute point. The fact is the force was applied and the screen broke. You knowing it happened or even being responsible is not the point, the point is was it a manufacturing error that caused it. They gonna say no and its going to really piss you off and when all is said and done you'll wish you just got a new screen off eBay and fitted it yourself or found someone local who does it.
Just saying is all...
Hope you find a solution mate and I'm sorry if it seems cold but dem de facts....
Sent from my GT-P1000
Hello guys i am new so i have a quick question.I see there and there someone complaing for broken screen on samsung galaxy from itself is this some general case like some HTC or just 1 in 1 000 000?I buying samsung galaxy s or google nexus s (s lcd) depending on your answear?
Sory mate for posting in your thread but this is prety much connected with your problem.
Any news on your issue ?
@OP, Any update??
Update
T-Mobile repair centre emailed me last week stating that the repair was out of warranty as it is physical damage and they quoted £138 to fix. I refused the quote and asked for the phone to be returned to the shop. In the meantime I wrote a letter of complaint to T-Mobile. I picked up my phone a couple of days ago from the shop. Yesterday morning received a phone call from a really nice lady at T-Mobile complaints investigation team. I explained to her the whole situation and she immediately said without disputing it that they would replace the phone free of charge for a new one. Hopefully it is arriving tomorrow - RESULT!
sandeept said:
Update
T-Mobile repair centre emailed me last week stating that the repair was out of warranty as it is physical damage and they quoted £138 to fix. I refused the quote and asked for the phone to be returned to the shop. In the meantime I wrote a letter of complaint to T-Mobile. I picked up my phone a couple of days ago from the shop. Yesterday morning received a phone call from a really nice lady at T-Mobile complaints investigation team. I explained to her the whole situation and she immediately said without disputing it that they would replace the phone free of charge for a new one. Hopefully it is arriving tomorrow - RESULT!
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WOW !!! that truly is a result ... Great news man ! I Highly highly doubted you would get any help considering the extremity of the circumstances.... its like a 1/10000 chance of that happening lol.
Buts its great that you are getting a new phone and havent been left with a HUGE bill.
a little moaning and complaining can go a very loooooooong way
Well Guys the day has come where I have cracked my first phone. I was working and it fell a good 4ft onto a concrete floor face first. I have dropped my phone plenty of times but I guess this one finally did it. Thankfully it's not that bad as I just have a technicolor rainbow on the top of my screen. I can deal with it until I get a new screen. But just wanted to rant!
Damnnnnnnnnnn, sorrry to hear that bro!! Have you already ordered a new screen?
A couple of weeks ago I wanted to sell my Streak and took the pics, created the add( I know.. bad decision) but then it made a sudden unpredicted drop from around 50 cm (1.5 ft?) out of my pocket onto the tiles at home.
Nothing seemed to be wrong with it but after two hours or so the camera connection broke apparently as it wouldn't connect with the camera. Whenever I activated the camera app, the device would get very hot at the front and back cam region, the battery suddenly freaked out. If I made a phone call it would drop from 100 to 1% in less than a minute but if it was used as a mp3 player I could listen for at least a couple of hours. Charging went extremely fast, but discharging as well.
After a couple of days I sent it back to store as a RMA and just received the conformation today that it will be delivered tomorrow!
Anyways, my parents and friends laughed at me and said the Streak committed suiside ......The lesson I learned in my case: 1. Don't ever sell the Streak, 2. Don't drop it and you will be a happy man for a looooooong time.
That sucks man. I've been lucky enough to not have dropped mine yet.
However, I've received a line of faulty ones. Dell is shipping out my 5th replacement device!
I've given up on screen protectors. I keep having to ship them back to Dell. F it. I'll trust Gorilla Glass to be tough enough.
cyapalmpos said:
That sucks man. I've been lucky enough to not have dropped mine yet.
However, I've received a line of faulty ones. Dell is shipping out my 5th replacement device!
I've given up on screen protectors. I keep having to ship them back to Dell. F it. I'll trust Gorilla Glass to be tough enough.
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gorilla glass aint that tough, mines is cracked just above the home button and runs along the edge of lcd for about an inch, new screen coming tomorrow so hopefully will get it changed ok (if i dont brea another part lol)
cyapalmpos said:
That sucks man. I've been lucky enough to not have dropped mine yet.
However, I've received a line of faulty ones. Dell is shipping out my 5th replacement device!
I've given up on screen protectors. I keep having to ship them back to Dell. F it. I'll trust Gorilla Glass to be tough enough.
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Click to collapse
just use those from Xtreme guards, they really great and you can reapply them! There are also a couple of alternatives, they use the same material but I find Xtreme guards to be the cheapest with great quality.
I've never used Guards on any of my phones. I will not ever unless I like the way it looks. Anyway. I am going to go ahead and order a new LCD and possibly try repairing it myself but I am very iffy about that.
been there. Actually got Dell to replace my Streak when it happened, but it took over a month! But I've been careful since.
I broke my Phone on the front about a month ago ... it was in my Jeans back pocket and I bent to pick up my kid from floor and went on to squat posture ... and heard a feeble cracking sound! I knew instantly, it happened. When removed, to my bad, it was found the same. Ran to the Dell Service next day morning (I am in Hyderabad, India now) and bought my Dell Streak when I was in US. I had to pay around 250$ (including $60 US to India warranty transfer) and they instantly replaced the device (except my old battery).