Database Users

Dropped my XDA-Exec

Hi guys, this is not my lucky week, I dropped my Exec yesterday onto laminated floor from abour 3' it was oki so I was happy, dispite it drawing my attention to the dodgy stick on strip by the speakers thats now peeling after giving it a thorough examination. I dropped it again today, this time only a bath room floor with that odd grit like surface, this time its scratched up one of the corners realatively bad. I have also noticed now an odd hinge noise when opening the Exec, sort of like a creek or cracking noise, not to mention the fact that it now switches itself off and hard locks after a random period of playing music in both WMP and TCMP, is this sufficient reasoning to send it back to O2, is there a way I can get a replacement? The hinge noise and random crash hard locking was occuring before the 2 falls.
In other news, I also bumped my car in the work car park against an impossibly low wall, car got a little scratch on rear bumper out of sight, but is a testiment to my bad luck this week.
Would need to know quite quickly if I can get a replacement or should just return it to O2 as I have about 3 days left of 14 day money back guarentee left.
Thanks

What are tonight's lucky lotto numbers then, qui?

lol
bad luck..
I dropped my phones so often that i learned to live with it.. first day i had a brand new qtek s100 i dropped it on the carpet in my bedroom.. with the screen right on top of a screw.. only 1 screw lying on the floor in the whole room .. huge dent in the screen LOL
Cars... i bought 3 cars now.. first one head gasket blew, 2nd one valves started to sound like a diesel and the one i have now leaves huge trails of smoke when driving above 130km/h LMAO i can cry but i wont so i will laugh
And i have several of those stories.. haha nowadays i insure my new mobiles for damage by my self and insure it against theft etc..
If you don't have a special insurance you wont get a new phone or a repair if it damaged, the will blame it on you.
Just learn to live with it haha

Yeah, I don't suppose O2 will replace it FOC with damage unless you've got the insurance.
Bad luck qui . These things are pretty heavy so I'm not surprised it's suffered after a drop. Perhaps I should consider using the leather case for mine now...

I have insurance, however its on my old XDAII, forgot to add the Exec to it, however surely the hinge noise which is like a creeking/crack type noise as well as the random switch off the hard locks are cause to get the phone replaced. I have managed to buff out the scratch some what that its quite faint noise, you would be surprised what a little graphite and a polishing cloth can do these days :lol:.
Anyway can you tell me if they will replace is due the the hinge and software problem?

hmm
cracking noise i have too MDA PRO, only when i open it after not having used it for a while.. is gone after that first cracking noise hehe
You could try to hand in you Exec, and claim it as your xdII lol.. but if you are very unlucky they send you an brand new shiney XDA II back instead of your EXEC
:twisted:

I'm now wondering whether I should have selected the £59 O2 Insurance (or whatever it costs)...
I've had a few minor incidents with my XDA2, I've never dropped it though.

Oki, looking at O2 Insurance T&C I can still buy insurance for the phone, are they likely to replace it for minor damage to the phone chassis?

They'll most probably ask you to send the phone off for repair, rather than issuing you with a replacement.

Just called O2, since I am in 14 day still I told the nice lady my issues, being the creeking hinge and the reseting hardlocking when playing music and she has agreed to send me a replacement, didnt even need to BS or explain about the dropping incidents, seems that if your in 14 days you will get replacement no matter what.

Whoa...Nice.

ehh
try that with orange or tmobile. lol or any operator in holland and they wont do it LOL..
had a mate who had a faulty orange m500 and brought it back after 4 days, he didn't get a replacement and it took 3 weeks for him to get his phone back.

hehe maybe its a form of karma its balancing out my misfortune.

Careful, 02 like to give you refurbished handsets on the insurance. If the new one arrives and it's clearly been opened before (IE no outer box, bags inside are open) then you should ask for a 'New' one. Chances are a refurb had a problem before which will resurface after a while.
-Mike

Will look out for it cheers, although i beleive its a new one as they just despatched it from their warehouse, as oppose to a repair centre as you would expect a refurb to come from, could be wrong though.

Back to the subject of Dropping . . .
I'd like somewhere to attach a lanyard. Missed this facility on the XDA IIs as well.
All my previous SOny Clie's had a post for attaching a wrist strap.
Anyone got any ideas how this could be achieved?

you could feed it around the external arial holes. Just pop the lil rubber blanking grommets out?
I may have to do this, i dropped mine and killed. it :evil:
I can see it now. Parker with an XDA sewn to one sleeve and a sandwich sewn to the other, just like school days. :lol:
Cya
Stot.

qui said:
Hi guys, this is not my lucky week, I dropped my Exec yesterday <snip> I dropped it again today
Click to expand...
Click to collapse
I feel for ya, I dropped mine having had it only two days, the damn thing just got away from me - small scratch on the edge of the caseing. Then I went and dropped it a couple of days later on the tiled bathroom floor - ouch. Small dent in the edge of the lid now. Still working like a dream though.
I figured I would probably be dropping this a few more times over the course of a year so I'll replace it through the O2 insurance when it dies.
Please let us know if the replacement exec you get is in fact a new one, I'm still inside my 14 days at the moment.
Brett

You must see my Touch! Broken screen!!

Well, When I arrived to my home to lunch today I was to check my Touch to send a message and I saw this! (See attachment)
I really don't know what happened! the phone doesn't suffered a hit or drop! the screen surface doesn't have any scratch.
Oh well, I will order a new screen from here...
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=290160074209
What do you think?

Ouch..sorry

i've drop mine few month back, puting my touch between my lap while i step out from my car. #@#$%!
send back to HTC Distributor cost me couple of hundred. LCD broken is Touch weakness. my previous 838pro drop twice doesnt even break the lcd.

ouch. that's a broken touch

Same happend with mine too... Some where I must have put a pressure on my touch while I had it on my pant pocket... Screen cracked in to pices... Had to spend 100$ to get it changed by HTC... I dont know how to protect, it was inside the pouch which came along with touch...

It does state in HTCs documents with the phone not to keep it in your pocket, but this is the first time I heard of damage as a result!

I have almost had the same things.... the screen cracked but without having any pressure.. I have always the touch in my pocket in the pouch but everything is still working fine there is just a crack in the screen but it looks like a 1cm long scratch .. and if I put a little pressure it's like moving (left part move apart from the right part) but I can't use it normally .. I have been so lucky !
how can we be responsible for having to press hard to use it but the screen is easy broken .... it's really baaaaad !! it's not our fault if they did something conflicting !

ohh I'm so sorry man, because of that I'm still thinking to choose between a HTC Elf or the Kaiser one, I have read some german test about the Elf and other pocket phones and they warned specially about carrying the Elf on your pocket. Anyway the price and the shipping price are OK, but don't you have an authorized distributor for HTC's produtcs in Venezuela? If you do the work by yourself you will loose the warranty.
In Venezuela they will say "que coñazo"

i bet this will happen more often w/ touch & touch slider. the screen is even w/ housing unlike other htc pda's which have the screen recessed into housing. just look at all the broken iphone's on ebay already.

daniel_rh said:
I really don't know what happened! the phone doesn't suffered a hit or drop! the screen surface doesn't have any scratch.
Click to expand...
Click to collapse
Keys in the same pocket? happend once to my MP3 plyer

I had the same experience. Turned my touch off and placed it on my desk, the next morning there was a tiny crack in the bottom left corner and the entire screen was shining Whit e(like a screen full of dead pixels).
I could still use the PDA on my PC using mymobiler. HKD$500 to get repaired even though I tried to prove that I never dropped it or scratched the screen.
I suspect some of the Touch's have faulty manufacturing, but with screen cracks its impossible to prove that you didn't damage it yourself.

@ #6
Not a dig at you, but that document
Hahahaha so where do they suppose you keep your phone when your out? hold it in full view of the public?

Damn, is there an application/software that can fix that? Just teasing. Seriously though, that's tragic. I believe the more advance devices become, the more sensitive it is. I think way off in the distant future, high tech devices will come with a metal casing or something. I lent my girlfriend, of four years, my unlocked sony ericsson p910i phone. She shattered the lcd by accident by having keys in her pocket. She then asks me, can I fix it, lol.!!!

Bummer Dude,
but you can get a cheaper screen at cnn.cn
http://cnn.cn/shop/touch-screen-p-1900.html
cheers

Ok, The new screen arrived, before to try to replace the screen somebody have any tip, advice and/or manual?

huemedia said:
Bummer Dude,
but you can get a cheaper screen at cnn.cn
http://cnn.cn/shop/touch-screen-p-1900.html
cheers
Click to expand...
Click to collapse
Thanks, I'll try this for the next one

pressure
this looks like a pressure problem. and although im not sure how it may of happened to you folks, but my girlfriends laptop did the exact same thing when we went to tibet.
tibet is so high up that the air pressure is quite low, like half of normal if not less, its really tough to breathe and canned foods almost explode when the pressure gets that low.
Now for you, and i'm just guessing here, but by any chance was it raining the day or the day before your screen broke? i mean low pressure system could of done it if its a really touchy device to begin with. have to remember, these things are made at or near sea level. if you live in high altittude, and a storm comes through it may just be enough to blow it out. I only say this because what i see on your screen and what happened to my girls ibook are nearly identical. Does the black blob move? she had three of them, and they would shift across the screen, not fast enough to watch, but noticeable over the course of a day or so.

that and combing it with a weaker screen with a error in it

as, i heard before from people having tach screens, is that it can crack very easlie, i have a friend how has the same problem with his Iphone, he just charge it, and when he wookup he found it all cracked and broken.
so from now on he need to charge it over work only

Ok, I replaced the screen, very easy to disarm the phone

Loose Slider?

Hey guys,
I recently got a replacement Xperia from O2 after my old one had a severe backlight bleed, however, one thing stands out for this one with me.
The slider seems very loose, so loose that when you close an application by tapping 'X', the left side of the screen rises about half a millimeter.
Also, when the phone is opened, the screen is loose, e.g. shaking the device slightly causes the screen to 'Flap' in a sense.
I can't remember if my original had a loose slider, so fellow X1 owners....Is this common? Is it worth ringing O2 again?

hi
well, i have my xperia for some 2 months and the screen is also very loose, when i open it i can see that the right metalplate that holds the screen moves about 1mm up and down, the left one is steady in place tho... when it's closed i can even insert my touchscreen pen in between the screen and keyboard... it's that loose... i figure it happens over time... i never let it fall down on the floor and i always use a hard leather bag on my belt to carry it. It's a bit annoying tho, the phone doesn't feel nearly as solid as when i bought it. But the thought of having to send the phone for repair and have to wait i don't know how long to have it back, is holding me from doing anything about it...
But maybe it happens with all or most phones...?

Well, according to the staff at the service centre here, the looseness is cos of the curved sliding mechanism. Asked if they could tighten it and they said if tightening it would cause the keyboard to get scratched.

lol that's such a lame excuse... it was tightened when it was brand new lol

Mine may be a little loose, but it has not gotten worse since I got it a few months ago. It is as I expected from a slider phone. It still feels tight and top quality.
It's difficult to discuss things like this without trying your phone and vice versa. I guess if you feel your phone is too floppy and not as tight as one can expect, you should definately talk to the service guys again.

Mine is loose too
Since I got my X1 at the end of Oct 2008 the slider has become loose compared to when it was new and I have compared it to other new X1's in stores. I found that the backplate of the slideout, at the exposed long side of the phone, between the two "tracks" has come loose from the actual top part and this is causing allowing the slider to move. In the new X1's i checked this parts was firmly attached to the top part and the slider was very nice and firm. I think SE may have a manufacturing problem here and I've turned mine in for repair. It will be interesting to see if they fix it or come back and say "abuse". I use it professionally and I have a original SE beltpouch for it.
Apart from this little problem I love the phone and it's functions!

no kidding. my P has a little scratch from the slider being too tight.

apologies for bringing this thread back from the dead.
I've encountered the same problem and just had a word with the the dedicated XPERIA line in the US. I purchased my phone from Carphone Warehouse in the UK.
What they said was that they would need to verify the purchase of the phone. Once that is done, I can send it in to the service center and have it repaired. Not too sure if they're going to do anything about it, but they said it could take up to 60 days (!!!!).
Anyone had any luck fixing this without sending it in?

Have brought my phone to the service centre twice, both times with regards to battery life issues, and had at the same time mentioned about the loose slider, but never had they done anything about it.

220 Euros Repair for HD2 screen

I apologize with administrators of this site if this topic was
already discussed and if I am using the forum to address a
claim on this phone model. I hope someone form HTC would be
reading this forum so please let me also write this message to them.
Dear HTC,
mostl of us already know, HD2 screen is extremely fragile,
made of tiny glass, and we all have to keep care with it.
I did, I read what happened to other users before of me,
and I always was careful in handling it. Almost I thought it up to
few weeks ago.
Accidents are non predictable and it happened to me that HD2 has fallen from the bed down on the parquet and broke its screen in a hundreds of pieces. As for the other the phone was still working but unusable.
My first though was it is my fault, I had to be more careful, but after a while a really do not understand why a phone should be so fragile. It was really the first fall of the phone and the height was really short (about 30cm)
Why your phone should not have to pass at least a 30cm fall test.
Probably this should have been a condition to prevent selling phones to unacquainted customers. But this is not the case for HD2.
But the incredible thing had still to come, after checking the cost for replacement parts on the web (from 25 to 50 euros) I send the phone to HTC repair and now it is coming back with a bill of 220 Euro.
I have to say that this policy is regrettable, the cost for the repair is more than 1/3 of the cost of the whole device, and about 10 times the cost of
the replacement, event if the cause of rupture is not to be fully charged to the responsibility of the customer.
Unfortunately I had a responsibility on this phone against my company and I had to pay the repair at any cost, but for no reason I should have done it if I was the proprietary of the phone.
I had tenths of mobiles before, and really this is the only one who broke at its first fall.
I am writing this message not only to claim about this unfair repair policy that is demonstrated by the overcharge applied from the assistance, but also to warn all those users like me that use this phone as a means of work and choose their phones on the technical specifications and rely to the quality of the producer.
I am surprised from HTC since I already had three mode HTC devices before of this, and neither experienced this fragility in their previous models. But, this was not the case for HD2. Its robustness do not respect even a poor standard.
Finally I wish to warn other forum users about the cost actually applied for repair.
Best Regards
C.Alberto

I'm sorry that your screen broke and the repair was so expensive , but from first hand experience I can tell you the phone isn't as fragile as you describe it.A week back a friend of mine was playing ShootMe(game where you use accelerometer to simulate different guns) and the phone slipped off his hand(around 1m height) and slided for around half a meter on a parquet floor.I rushed to pick it up , ready to shed some manly tears for my 1 week old phone , but when I picked it up there was nothing except some dust(I had invisible shield so that probably saved it from scratching).Needless to say after that incident I got a pouch .Anyway , I'm not saying it is not fragile , it is ,just not to the extend you are describing or maybe I was lucky?

I can't imagine an HD2 suffering any damage falling 30cm onto a wood floor. I dropped mine recently over a meter onto the pavement, resulting in only small marks in the plastic.

Depends
I guess it strongly depends on the angle of impact with the floor, it it goes down with the back then could be ok, but if, such as in my case it impact from one edge, it does not match the height, the display will break.
I can clearly see on my display the the point of impact along the edge from where the break started, and I repeat in that case it was only 30 cm high.
I guess you have been really lucky in your episode, since mine was the first fall first break actually I experienced 100% fragility.
I had read alot of similar happenings before thinking I was alone and decide to write.

sending it back
... and actually I am seriuosly thinking to send it back, I have a work always on the go, and this is a risk too high in case of continuous travels.

Insurance
I bought mine unlocked, paid alot. Ins. was 85.00 for 2 yrs against water,screen, pretty much everything. I have dropped mine twice from 1m,no damage. I do have it in piel frama Imagnum case. Both times it landed on corner. Sorry for your lose,,,Quig

In Portugal I Payed Last week 167€ for Screen and Lcd repair...
Cumps,
Fiwi

Last night the same thing happened like it happened to OP, my hd2 felt from my bed into the wooden floor. I was ready to cry after it felt but for my surprise it wasn't even scratched at all. While taking it out of under bed it got some little scratches on the screen protector but no scratch on the phone itself or any other visible damage.
I will agree with OP here, it all depends on the angle of the fall.

Mine fallen from approx 1.5m onto concrete tiles. Case in the corner got scratched, but the display/touchscreen survived it. It was 30cms only indeed? Amazing

spamtrash said:
Mine fallen from approx 1.5m onto concrete tiles. Case in the corner got scratched, but the display/touchscreen survived it. It was 30cms only indeed? Amazing
Click to expand...
Click to collapse
yeah, it always depends on where exactly your hd2 falls... same with the gayPhones...

FiwiPITO said:
In Portugal I Payed Last week 167€ for Screen and Lcd repair...
Cumps,
Fiwi
Click to expand...
Click to collapse
Next time I will better do to send it in Portugal for repair At least it is 50Euros less

Did you had also the LCD repaired for that price?
The price for reparation of mine was only the capacitive Glass cover

Galaxy S screen cracked by itself!!!!

Hi everyone looking for some advice.
Yesterday I noticed my Galaxy S screen wouldn't come on after taking it out of my work trouser pocket. Did the usual took the battery off and re-installed it. The screen is now black and not showing anything apart from the very top of the screen which shows some colour and fuzziness. I noticed this morning a half inch crack to the screen middle left of the phone which is internal. The crack is underneath the screen. Now I am 100% this has not been caused by me. The phone has been in a flip case since new and I have never dropped the phone or extreme pressure applied to the screen. The phone is in mint condition with no scratches what so ever. Took the phone to T-Mobile this morning as it is covered under warranty for 24 months and the phone is a year old. The first person I spoke to looked at the phone and saw the crack. They said to me that there would be no point sending it off for repair as it would be deemed as accidental damage. I did point out that there was know way I caused the crack. The person stated even having it in your pocket can cause the screen to crack if pressure is applied to it by other items e.g keys or if I pressed against it. The phone was the only thing that was in my pocket and it was a side pocket of my trousers where no pressure is ever applied. I have kept it in the same pocket of my work trousers for a year and never had any problems. The person then referred me to another collegue who was more helpful. She looked at the phone and confirmed that it was in mint condition with no scratches to the phone. She advised that she would send it off for repair but did explain that they could refuse to repair it or replace if it was deemed accidental damage.
I just have this bad feeling that it is going to come back with them saying it was my fault even though I know it wasn't. Does anyone have any views or opinions on what to do if this happens. I have searched the net and found other people around the world who have had the same problem with their Galaxy S. Looking at prices I will be looking at a few hundred pounds to repair it which I don't think is worth it.

I know you say adamantly that you did not cause the crack, But in some way or other you must have..
I know you are extra extra careful with your phone, Im the same as mine, But there is no way the screen could just crack on its own.
It doesnt have a mind of its own, It didnt crack due to stress, it wasnt poorly. You must of accidently cracked it without realising.
The best you can do is hope it gets fixed under warranty, Otherwise scout around for a phone shop that could replace it for you.

azzledazzle said:
It doesnt have a mind of its own, It didnt crack due to stress, it wasnt poorly. You must of accidently cracked it without realising.
Click to expand...
Click to collapse
Yeah .. sure!
Let me give you an example of ... my car.
The story:
Windshield broken due to a small rock on the highway (the usual stuff). Went to repair shop, new windshield installed. Everything was perfect until this summer (2 years later). The windshield was still in great condition, no cracks, no pinches, no nothing ... as new. One day, during the lunch break from work I've started the engine, and in one minute after the air conditioner started, the windshield cracked. It was a very sunny day and my car was parked in the full sun.
Who's fault it is? Mine for miss usage? Manufacturer of the windshield? God? poor assembly at the repair shop? pick one.
I would say that the amoled will be replaced because its obvious no mechanical stress was applied ... it was just a faulty unit, nothing more. I have a friend who replaced the amoled screen, under warranty, due to 3 dead pixels ... twice.

ro_explorer said:
one minute after the air conditioner started, the windshield cracked. It was a very sunny day and my car was parked in the full sun.
I have a friend who replaced the amoled screen, under warranty, due to 3 dead pixels ... twice.
Click to expand...
Click to collapse
wouldnt the heat from the sun, Then the sudden cold cause such thing to crack ? glass DOES break due to rapid temperature changes, Try this at your house. Put the hair dryer to the window on a really cold day and leave it till it breaks .
And your friend got his screen replaced because of dead pixels.... That is a fault, that was not his fault.
Its a strange case, but its hard to think the screen just broke of its own accord.

I was trying to underline the obvious .. sometimes things break doe to some other reasons than "you". It is obvious that a glass will be under great stress if you put it uncer big temperatures changes but still ... that glass was supposed to resist to such stress.
Same thing with the screen in question: the amoled is a thin film placed on top of some strong substrate. The whole structure is supposed to resist to certain stress and there is no way you can break it by miss usage unless you will break the outer glass also (gorilla glass + capacitive digitizer). So, no matter we are talking about dead pixels on a 2 months old screen or of a cracked amoled structure under the intact gorilla glass, the "cause" is the same : faulty unit (maybe is the amoled itself which has a flaw, maybe is the way it was mounted in the phone ... doesn't really matter).

Maybe your right, But the whole thing is still very strange.
Anyway lets just hope the outcome is better, and it gets fixed under warranty.
But you know what these service centre folk are like, They will try anything to avoid repairs.

Thanks guys for your replies. As I said the crack is internal underneath the outer screen so surely if I had damaged it the outer screen would be damaged. I'm not very hopeful that T-Mobile will repair it but I'll just keep my fingers crossed.
I will let you know the outcome.
Thanks

sandeept said:
Thanks guys for your replies. As I said the crack is internal underneath the outer screen so surely if I had damaged it the outer screen would be damaged. I'm not very hopeful that T-Mobile will repair it but I'll just keep my fingers crossed.
I will let you know the outcome.
Thanks
Click to expand...
Click to collapse
Does your contract have an insurance policy ? if so that should cover accidental damage (i know its not accidental, But they may say it is)
And if not, are T mobile fixing it, Or are they going to send it to samsung ?

Gotta admit its a cracking screen eh? [Nt]
:d :d :d :d :d :d :d

Unfortunately I didn't take out insurance. The phone has been sent away by t-mobile for their repairers to assess but they did advise that it probably will come back not repaired due to the crack being my fault even though I said that I believe I didn't cause it.

sandeept said:
Unfortunately I didn't take out insurance. The phone has been sent away by t-mobile for their repairers to assess but they did advise that it probably will come back not repaired due to the crack being my fault even though I said that I believe I didn't cause it.
Click to expand...
Click to collapse
Well if tmobile send it back UN fixed, Send it back to samsung, Is it still under the 12 month warranty ?

I believe the warranty expires this week or next so probably wont be able to, thanks for the suggestion.

If you get it back from T-Mobile unfixed, sent it directly to Samsung.
Maybe they'll still fix it. If they dont they'll probably will call you to tell you how much fixing it will cost. Start telling your whole story again and again, make them tired of hearing
If they dont listen, tell them you want to put in a complaint. Ask for an email adres or something were you can send your complaint email to. Dont let them send the phone back.
Send a large mail explaining everything, maybe put in some laws that apply to your case, like that it has to be faulthy when manufactured etc.
Also that you havent had any scratches on it and that the crack is UNDER the glass.
If they reply again with "we dont fix it" again send a mail with telling them that the phone is in mint condition and that the crack UNDER the screen came out of nowhere and that by law they have to fix it. Make them believe you'll sue them in court if they dont fix it.
Even call them if necessary.
Do everything to be a pain in the ass and meanwhile make sure they dont send the phone back during all this.
Maybe it will work, maybe it wont. But its better then giving up. Gives you a bigger chance of success.
manufacturers like dont like problems that take a long time. And if you proof yourself to be an annoying customer, one that shows he wont give up and do everything that they can to give the manufacturer a bad name, they'll probably think its better to win that particular customer over then to fight him. They dont like bad press.
Maybe they'll fix it, maybe they dont, maybe even they'll give you a discount at fixing it. At least you didnt make it easy for them.

Thanks for the reply. I am definetly not going to just be pushed aside and give up. If the phone comes back un-repaired I am going to complain to T-mobile and keep complaining to them. I will also take your advice and send it to Samsung and complain to them. I know lots of other people who have iphones without cases who do not look after them, scratched, dropped and are still working fine. Then the opposite end there is my phone which has been in a leather flip case from new protecting the screen. I have never dropped it and it doesn't have a scratch on it. Really annoying!

Really there is only one reason a screen/windowzsheet of glass whatever will crack and that is due to force. Force of some sorts was applied to the screen and honestly, as much as you don't want to hear it, it was almost certainly because you leaned on in it. In the pocket and your next a desk, or a chair, and you wouldn't even know its happened 9/10 until you take the phone out to use it. Often the phone will still be "functional " except for the dark screen so you can still feel it vibrate with may's so it could be some hours later before you realise. Another possibility is it was a previous drop or bump that wasn't enough to do it there and then and has simply hit breaking point on this unfortunate day. :'( other causes are to much pressure when a replacement is fitted, as happens with car screens more often than you would think, all it takes is the smallest little bit of awkward pressure and sure enough. Extremely rare for this to happen on a phone as the screens are mounted and held in place in a fundamentally different way.
I've worked in phone shops and car dealerships to qualify my above statements and honestly for all the hassle you are going to face, from people like me mostly, that it simply doesn't break on its own and you being aware of the force is a mute point. The fact is the force was applied and the screen broke. You knowing it happened or even being responsible is not the point, the point is was it a manufacturing error that caused it. They gonna say no and its going to really piss you off and when all is said and done you'll wish you just got a new screen off eBay and fitted it yourself or found someone local who does it.
Just saying is all...
Hope you find a solution mate and I'm sorry if it seems cold but dem de facts....
Sent from my GT-P1000

Hello guys i am new so i have a quick question.I see there and there someone complaing for broken screen on samsung galaxy from itself is this some general case like some HTC or just 1 in 1 000 000?I buying samsung galaxy s or google nexus s (s lcd) depending on your answear?
Sory mate for posting in your thread but this is prety much connected with your problem.

Any news on your issue ?

@OP, Any update??

Update
T-Mobile repair centre emailed me last week stating that the repair was out of warranty as it is physical damage and they quoted £138 to fix. I refused the quote and asked for the phone to be returned to the shop. In the meantime I wrote a letter of complaint to T-Mobile. I picked up my phone a couple of days ago from the shop. Yesterday morning received a phone call from a really nice lady at T-Mobile complaints investigation team. I explained to her the whole situation and she immediately said without disputing it that they would replace the phone free of charge for a new one. Hopefully it is arriving tomorrow - RESULT!

sandeept said:
Update
T-Mobile repair centre emailed me last week stating that the repair was out of warranty as it is physical damage and they quoted £138 to fix. I refused the quote and asked for the phone to be returned to the shop. In the meantime I wrote a letter of complaint to T-Mobile. I picked up my phone a couple of days ago from the shop. Yesterday morning received a phone call from a really nice lady at T-Mobile complaints investigation team. I explained to her the whole situation and she immediately said without disputing it that they would replace the phone free of charge for a new one. Hopefully it is arriving tomorrow - RESULT!
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WOW !!! that truly is a result ... Great news man ! I Highly highly doubted you would get any help considering the extremity of the circumstances.... its like a 1/10000 chance of that happening lol.
Buts its great that you are getting a new phone and havent been left with a HUGE bill.
a little moaning and complaining can go a very loooooooong way