Database Users

First to break it

Got my G2 on Wednesday and managed to throw it on concrete on Saturday. Scratched the crap out of the screen and case, thought this can't get any worse and then the screen cracked when I touched it. The screen still works but the outer casing is messed up. Sent it off to T-Mobile so hopefully it won't cost too much to fix.
I am pretty p*ssed off at how easily this phone broke. I have subjected my Vario III to some fairly serious abuse over the last 18 months and it still works fine. This phone on the other hand is wrecked after one measly drop.

herman3101 said:
Got my G2 on Wednesday and managed to throw it on concrete on Saturday. Scratched the crap out of the screen and case, thought this can't get any worse and then the screen cracked when I touched it. The screen still works but the outer casing is messed up. Sent it off to T-Mobile so hopefully it won't cost too much to fix.
I am pretty p*ssed off at how easily this phone broke. I have subjected my Vario III to some fairly serious abuse over the last 18 months and it still works fine. This phone on the other hand is wrecked after one measly drop.
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Ouch man that sucks, to be fair tho there not really designed to take that kind of abuse, also the Vario III is a brick compared to the hero lol, you could probabyl drive a car over it.
i gess its the price we pay for lighter thinner more streamlined phones.

I'll have to be careful then I threw my magic across the road. - It skidded across before I could stop it. It ended up with a few small circular cracks where I could see that the material under the plastic coating is deffo metal. Not a mark on the screen, because the curves at the top and bottom of the magic protected it.
Reckon its worth condsidering a magic handset when the price comes down a bit. Lots of folks slagged it off for looking plasticky but its a tank of a handset underneath.
I'm passing mine on to my brutish boyfriend, cos I know it can take some knocks. Then again maybe it just fell right? and yours just fell exactly
wrong. Certainly wouldnt be dropping it again to check if it is robust LOL
But you have my every sympathy - I'd be gutted

Some might have took out insurance as I think you can for 7 days after you bought it. Glad to see your honest

I found the Touch HD really solid and resistant I'll be carrefull with my Hero witch is coming soon

YOu threw it on concrete, what do you expect? Simple physics, concrete is harder than the material the Hero is made from, so when the two meet with force the Hero will lose, no matter how hard the plastic its made from. It's not diamond coated.

It was very tempting to take out the insurance but I was already covered on my home insurance so I thought I'd rather take a bigger excess hit than go along the fraud route.
RichDog, I'm afraid collisions between complex objects are never simple physics. Concrete is hard but the phone will have many different properties such as the elasticity of the plastic casing and maleability of the metal casing. Both of these act as shock obsorbers to disipate the energy of the impact, hence why almost all mobiles would have survived wih minor scratches. Mobile phone designers should incorporate a certain amount of impact tolerance into their products as almost all will be dropped at some point in their expected life. Mine only dropped from a height of three feet, a fall which almost all mobiles will have survived with minor scratches.

I remember dashing my Trinity across the Office some time ago after finishing a phone call to my provider about something, (never down anything like that before in frustration) what a very robust phone indeed

My HTC Diamond was submerged in some puddle outside while it was raining, didn't realise until I couldn't find the phone in my pocket, and even then it was still working.
Your just a bit unlucky.

Hopefully it was just bad luck but I would not be surprised to see a lot more of these phones break pretty easily. The problem is the large screen which isn't sunk in, makes it very vulnerable when dropped.

Mines in a rubber case already - I'm learning from scraping my Google IOn.
Daisy

Dayzee said:
Mines in a rubber case already - I'm learning from scraping my Google IOn.
Daisy
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Hi daisy did you get a black or white one in the end im still waiting on mine. Its at the post office as i wasn't in today?
Sorry for off topic

Richdog said:
YOu threw it on concrete, what do you expect? Simple physics, concrete is harder than the material the Hero is made from, so when the two meet with force the Hero will lose, no matter how hard the plastic its made from. It's not diamond coated.
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My thoughts exactly. Also note that capacitative touch screens are made of glass, not plastic, so they are not as crack-resistant as resistive touch screens, which only have a vulnerable glass layer UNDER the plastic later.
So it's really not fair to criticize the durability of the device when you're the one who was careless. Remind me to try that line at the chinaware shop next time I'm in it -- drop a couple of expensive dinnerware, then blame the shop and manufacturer for making plates that are not as tough as the plastic ones I have at home!

I can't wait till I can throw my diamond of a roof when I get the Hero
The normal speaker has broke, but the loudspeaker still works I mean What the F is that

I'm not trying to say it wasn't my fault, all I was saying is that it unreasonable to expect a phone not to have some form of impact in it's life. Maybe I was unlucky and it landed badly but if they are truly this fragile then I can guarantee that there are going to be a heck of a lot of disappointed people with broken Hero's.

Just an update in case this happens to anyone else. It cost £96 to get it fixed through T-Mobile. Took over a week and a half before I got the quote but once agreed the phone was back at the store within a few days. The £96 was for the replacement glass window and casing.

HD2 is TOUGH!

A few days ago, I managed to drop my HD2. This would normally be a bad situation at the best of times, but this was from the top of my stairs at home. The phone fell through a gap in the bannisters and fell SCREEN DOWN on a stack of CAST IRON weights that were stacked on the floor below! I would've bet a lot of money that the phone would've been very badly damaged and was FULLY expecting to find the screen totally smashed with tiny splinters of glass everywhere. I trudged downstairs and, fearing the worst, picked the phone up and turned it over........ the screen wasn't smashed... it wasn't even cracked. I put the battery back in (which had been fired across the room from the impact) and turned it on... PERFECT. The case wasn't even marked or scratched.
Don't get me wrong, I count myself freakishly lucky, but I was truly staggered the phone survived that fall in the WORST of circumstances and didn't even get a scratch.
Just thought I'd share!

did u have any case on it ?
show a Pic of ur phone with its case
thanks

No case. Phone was naked.

astonishing..

I am amazed as well at the durability of the hd2. Dropped a 3 month old iphone about 15cm off the ground and shattered the screen. Annoying cause of the $ but was an iphone so didn't really concern me greatly. Someone got a used ipod as the phone part died. Anyway so when i was putting stuff in a cupboard with the hd2 in hand inside the stock leather pouch, i tipped the phone upside down by accident trying to keep the pile of junk in the cupboard from crashing down and out of the pouch she slid. This dropped almost 2 metres onto concrete tiled flooring on the top right corner of the phone in what i can describe as an almost vertical fall. I was thinking that the screen was long gone too but to my amazement she was still running fine with only a very slight warping of the hard plastic shell in the corner from where it hit. You have to be looking for it to see the warp that is how minute the damage is but i think i tempted fate once too much also. But hey... a really good phone that has survived a bit already. The only downfall so far is it turns on easily when in your pocket on the plane.

it is tough. accidentally dropped mine from the dressing table to the hard woord floor. did not find a scratch

you guys are lucky, back in february when I'd only had mine for 5 days I dropped it taking it from my pocket, just over a metre, shattered the whole screen to pieces, still used it for a week or so before the touchscreen failed to, god bless insurance!

i felt it 4 or 5 times on the floor witbout one scratch, to be honest only few ones barely visible on the battery cover like 1 or 2 mm long. probably lucky too.
now ... i use my fixed on my motorcycle (gps), went for a 7 days trip with you can guess, a lot of vibrations and sun heat. nothing

I read on here somewhere that the screens most likely to break if the first contact between the phone and the floor is the bottom corner near the hardware buttons because of the gap for the buttons which makes sense........
I would have just sat at the top of my stairs crying if I was the OP.....
Lucky lucky lucky.....

The center of the screen is the place for it to be hit. It's the strongest part of the display, the further out from the center you go, i.e. the edges, the weaker the display gets.
Try smashing a window hitting it in the center with a bat, it will just bounce right back at you with considerable force, hit the corners and you'll get a lot less recoil and you have a much higher chance of shattering the glass. Of course this is just a very crude example of what I mean.

id say you just got lucky

I wish the crap LCD panels HTC use for the HD2 were tough. I have had to return mine twice since I got the phone in November due to developing white patches on the display.
Strange that my 3 year old 2G iPhone doesn't have the same issue.....

Pagnell said:
I wish the crap LCD panels HTC use for the HD2 were tough. I have had to return mine twice since I got the phone in November due to developing white patches on the display.
Strange that my 3 year old 2G iPhone doesn't have the same issue.....
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And I am sure that someone with an iPhone is saying the same about HTC phones. It swings in roundabouts, no manufacturing process is perfect.

Kalavere said:
Try smashing a window hitting it in the center with a bat, it will just bounce right back at you with considerable force, hit the corners and you'll get a lot less recoil and you have a much higher chance of shattering the glass. Of course this is just a very crude example of what I mean.
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You owe me a new kitchen window.

Kalavere said:
And I am sure that someone with an iPhone is saying the same about HTC phones. It swings in roundabouts, no manufacturing process is perfect.
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I must know about twenty people with iPhones and can't think of one who has had a single hardware issues with them. A couple of them dropped their's which resulted in cracked screens but that applies to any device with capacitive displays. I'm not an iPhone fanboy here, I love my HD2. But despite Crapple being **** when it comes to their obsessive control of what the end user can do (which renders their phones unusable without a jailbreak in my view), they are renowned for the quality of their hardware and for good reason.
I just find it annoying that I have had to return my Leo twice for exactly the same issue without treating it any different to my numerous other phones, and I have no doubt the same thing will happen again within 3-5 months. This points to shoddy materials.

Wish I could say the same for my HD2. Slipped out of my hand the other night and onto concrete from about 4 and a half foot up. Screen is cracked all over, gutted. I've dropped it before but its just scuffed the rubberised edges, made a right meal of it this time.

Pagnell said:
I wish the crap LCD panels HTC use for the HD2 were tough. I have had to return mine twice since I got the phone in November due to developing white patches on the display.
Strange that my 3 year old 2G iPhone doesn't have the same issue.....
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sorry for possible hijack, but were those patches that bad? I have some, but I am not bothered bout them as I can only see them browsing xda developers. (whiteish background )

Kalavere said:
The center of the screen is the place for it to be hit. It's the strongest part of the display, the further out from the center you go, i.e. the edges, the weaker the display gets.
Try smashing a window hitting it in the center with a bat, it will just bounce right back at you with considerable force, hit the corners and you'll get a lot less recoil and you have a much higher chance of shattering the glass. Of course this is just a very crude example of what I mean.
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Good to know even the common house thief has knowledge to share with the community

bronx said:
sorry for possible hijack, but were those patches that bad? I have some, but I am not bothered bout them as I can only see them browsing xda developers. (whiteish background )
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It doesn't stop the phone being usable, but why should I put up with a defective screen on a phone that costs this much?

[Q] is it really so fragile?!

I'm thinking of buying a GS2 and what scares me the most are the threads by people who cracked the screen.
All my phones fall, from the first siemens (back in the '90) to my my last htc hero.
At least once a month it makes a flight off the sofa, off the table, on the cement ... at most the back cover comes off, the battery flies away and the body (not the display) reports some scratches.
My hero also shows signs of bites and scratches by a cat, but nothing more!
(try to control a cat a let me know ...)
I read the last post of a poor guy whose s2 fell to less than one meter on the gravel and the display cracked!
But is it really so fragile?!
Is there someone whose s2 has been dropped from a reasonable height and the screen survived ?
L.

volpe71 said:
I'm thinking of buying a GS2 and what scares me the most are the threads by people who cracked the screen.
All my phones fall, from the first siemens (back in the '90) to my my last htc hero.
At least once a month it makes a flight off the sofa, off the table, on the cement ... at most the back cover comes off, the battery flies away and the body (not the display) reports some scratches.
My hero also shows signs of bites and scratches by a cat, but nothing more!
(try to control a cat a let me know ...)
I read the last post of a poor guy whose s2 fell to less than one meter on the gravel and the display cracked!
But is it really so fragile?!
Is there someone whose s2 has been dropped from a reasonable height and the screen survived ?
L.
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at the right angle anything can crack
buy this
youtube

You have a 4.3 inch screen, 8mm phone, ofcourse it's fragile. All of them are. Like ^ said, buy a nice case, and you'll have some protection against small falls.

If you cannot afford the Case Mate Tough Case , then Amazon has some reasonably cheap gel cases , do not buy a silicone case as they attract dirt/dust like a magnet

OP, I dropped mine from 1 meter height a number of times, but always on wooden or carpeted floor. Never dropped on concrete or gravel. But I bet most modern smart phones with large touchscreens will crack if dropped on hard surface landing on the screen or even not on the screen but at a proper angle like someone already mentioned.
Either buy a good case, or buy a tough weather and impact proof phone.

dropped mine 100 times.....apart from a few cosmetic scratches, been fine

volpe71 said:
Is there someone whose s2 has been dropped from a reasonable height and the screen survived ?
My hero also shows signs of bites and scratches by a cat, but nothing more!
(try to control a cat a let me know ...)
L.
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I dropped mine the first day from about 1.7 meters/5.6 feet(?) (I guess that's the height my ear is at) on the pavement. It's fine, just scratches and scuffs on the corners and the back, but nothing bad.
Bought the CaseMate Tough Case though, just to be sure.
PS. Damn cats! mine keeps battling my remote, it lights up as he touches it... chews through the lcd screens

I have just a full-body screen protector on mine and have dropped it a couple of times and its been fine. What part of the phone that hits the ground first is going to make a big difference too. If it hits the ground vertically on a corner than yes, you're more likely to have the screen crack. A couple of the reported cracks were from stress where the screen was in someones pocket and either pressed against something or sat on. Also, consider how many are out there now and the cracked screen reports are less than a dozen. I was afraid of it when I first got it but less so now.

qwerty warrior said:
at the right angle anything can crack
buy this
youtube
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Gonna get one of those. Looks good.
Sent from my GT-I9100 using Tapatalk

Having come from Nokia phones and Htc phones.. this is as light as a feather and just slipped through my hands quiet a few times.. but you get used to it..
Once it dropped of the table but no harm done. yes it is very light and I would suggest getting it a case or something to make it feel more in the HAnds although I never used cases on any of my phones leave alone screen protectors.
But yeah you get used to it after a while so go GET one

i threw mine, it still works. Buy a big leather case. Top tip of the day, it saves you ££££'s

You guys just need to be more careful with your phones.

DVC1985 said:
You guys just need to be more careful with your phones.
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http://youtu.be/lcepWNOuUuM

LOL at "iPhone Dropped in Slow Motion"
Tinderbox (UK) said:
If you cannot afford the Case Mate Tough Case , then Amazon has some reasonably cheap gel cases , do not buy a silicone case as they attract dirt/dust like a magnet
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600€ for the phone so the price of the case would not be a problem.
A must have accessory (for my use) is an active car holder; one you put the phone in without having to plug cables, to put the phone out from the case, etc. ( like the original samsung one )
Anyway, thanks to everybody.
At the end I think I'll go for the phone, some "invisible skin" protector and an insurance.
L.

I am really a bit confused about this entire thread. Maybe I just haven't seen the flood of threads complaining about cracked screens, but the only ones I've seen even remotely related are:
1) Some dude dropped a dumb bell on his phone. You be the judge of whether or not that is indicative of the screen's robustness.
2) Some dude dropped his phone into the toilet for a swim with some poo and water. And, it still survived.
So, I guess if you want a phone that is impervious to heavy metal weights being dropped directly on it, then yes, I would be wary of this phone. The good news is, if you're the type to possibly have your mobile phone go for a **** swim every once in a while, you're in luck.
All joking aside, get a decent case for it, screen protectors, and the phone is as well built as any other well built phone. Plus, the phone in its "naked state" is a bit too thin for me anyway.

I dropped mine from like 1,5M on solid stone. Landed on a corner which now has a little dent other then that there is nothing to see...
I was actually surprised it survived i have seen phones die from less.

1m height to solid stone
Dropped mine from 1m onto solid stone floor. Landed flat on the screen side. 2 or 3 fix points on backcover opened. Other than that, not even a scratch. Back cover was also ok.
I have read these unfortunate threads before and I admit I was scarred to to pick it up lol.

http://www.youtube.com/watch?feature=player_embedded&v=ErXqnQKs-tA

cmd512 said:
I am really a bit confused about this entire thread. Maybe I just haven't seen the flood of threads complaining about cracked screens,
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XDA is not the only place in the world talking about phones ... anyway, am I free to be scared and ask or not? ;-)
L.

dropped mine 2 days ago ad the screen is chipped and cracked, now on the lookout for a new piece of glass

Galaxy S screen cracked by itself!!!!

Hi everyone looking for some advice.
Yesterday I noticed my Galaxy S screen wouldn't come on after taking it out of my work trouser pocket. Did the usual took the battery off and re-installed it. The screen is now black and not showing anything apart from the very top of the screen which shows some colour and fuzziness. I noticed this morning a half inch crack to the screen middle left of the phone which is internal. The crack is underneath the screen. Now I am 100% this has not been caused by me. The phone has been in a flip case since new and I have never dropped the phone or extreme pressure applied to the screen. The phone is in mint condition with no scratches what so ever. Took the phone to T-Mobile this morning as it is covered under warranty for 24 months and the phone is a year old. The first person I spoke to looked at the phone and saw the crack. They said to me that there would be no point sending it off for repair as it would be deemed as accidental damage. I did point out that there was know way I caused the crack. The person stated even having it in your pocket can cause the screen to crack if pressure is applied to it by other items e.g keys or if I pressed against it. The phone was the only thing that was in my pocket and it was a side pocket of my trousers where no pressure is ever applied. I have kept it in the same pocket of my work trousers for a year and never had any problems. The person then referred me to another collegue who was more helpful. She looked at the phone and confirmed that it was in mint condition with no scratches to the phone. She advised that she would send it off for repair but did explain that they could refuse to repair it or replace if it was deemed accidental damage.
I just have this bad feeling that it is going to come back with them saying it was my fault even though I know it wasn't. Does anyone have any views or opinions on what to do if this happens. I have searched the net and found other people around the world who have had the same problem with their Galaxy S. Looking at prices I will be looking at a few hundred pounds to repair it which I don't think is worth it.

I know you say adamantly that you did not cause the crack, But in some way or other you must have..
I know you are extra extra careful with your phone, Im the same as mine, But there is no way the screen could just crack on its own.
It doesnt have a mind of its own, It didnt crack due to stress, it wasnt poorly. You must of accidently cracked it without realising.
The best you can do is hope it gets fixed under warranty, Otherwise scout around for a phone shop that could replace it for you.

azzledazzle said:
It doesnt have a mind of its own, It didnt crack due to stress, it wasnt poorly. You must of accidently cracked it without realising.
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Yeah .. sure!
Let me give you an example of ... my car.
The story:
Windshield broken due to a small rock on the highway (the usual stuff). Went to repair shop, new windshield installed. Everything was perfect until this summer (2 years later). The windshield was still in great condition, no cracks, no pinches, no nothing ... as new. One day, during the lunch break from work I've started the engine, and in one minute after the air conditioner started, the windshield cracked. It was a very sunny day and my car was parked in the full sun.
Who's fault it is? Mine for miss usage? Manufacturer of the windshield? God? poor assembly at the repair shop? pick one.
I would say that the amoled will be replaced because its obvious no mechanical stress was applied ... it was just a faulty unit, nothing more. I have a friend who replaced the amoled screen, under warranty, due to 3 dead pixels ... twice.

ro_explorer said:
one minute after the air conditioner started, the windshield cracked. It was a very sunny day and my car was parked in the full sun.
I have a friend who replaced the amoled screen, under warranty, due to 3 dead pixels ... twice.
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wouldnt the heat from the sun, Then the sudden cold cause such thing to crack ? glass DOES break due to rapid temperature changes, Try this at your house. Put the hair dryer to the window on a really cold day and leave it till it breaks .
And your friend got his screen replaced because of dead pixels.... That is a fault, that was not his fault.
Its a strange case, but its hard to think the screen just broke of its own accord.

I was trying to underline the obvious .. sometimes things break doe to some other reasons than "you". It is obvious that a glass will be under great stress if you put it uncer big temperatures changes but still ... that glass was supposed to resist to such stress.
Same thing with the screen in question: the amoled is a thin film placed on top of some strong substrate. The whole structure is supposed to resist to certain stress and there is no way you can break it by miss usage unless you will break the outer glass also (gorilla glass + capacitive digitizer). So, no matter we are talking about dead pixels on a 2 months old screen or of a cracked amoled structure under the intact gorilla glass, the "cause" is the same : faulty unit (maybe is the amoled itself which has a flaw, maybe is the way it was mounted in the phone ... doesn't really matter).

Maybe your right, But the whole thing is still very strange.
Anyway lets just hope the outcome is better, and it gets fixed under warranty.
But you know what these service centre folk are like, They will try anything to avoid repairs.

Thanks guys for your replies. As I said the crack is internal underneath the outer screen so surely if I had damaged it the outer screen would be damaged. I'm not very hopeful that T-Mobile will repair it but I'll just keep my fingers crossed.
I will let you know the outcome.
Thanks

sandeept said:
Thanks guys for your replies. As I said the crack is internal underneath the outer screen so surely if I had damaged it the outer screen would be damaged. I'm not very hopeful that T-Mobile will repair it but I'll just keep my fingers crossed.
I will let you know the outcome.
Thanks
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Does your contract have an insurance policy ? if so that should cover accidental damage (i know its not accidental, But they may say it is)
And if not, are T mobile fixing it, Or are they going to send it to samsung ?

Gotta admit its a cracking screen eh? [Nt]
:d :d :d :d :d :d :d

Unfortunately I didn't take out insurance. The phone has been sent away by t-mobile for their repairers to assess but they did advise that it probably will come back not repaired due to the crack being my fault even though I said that I believe I didn't cause it.

sandeept said:
Unfortunately I didn't take out insurance. The phone has been sent away by t-mobile for their repairers to assess but they did advise that it probably will come back not repaired due to the crack being my fault even though I said that I believe I didn't cause it.
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Well if tmobile send it back UN fixed, Send it back to samsung, Is it still under the 12 month warranty ?

I believe the warranty expires this week or next so probably wont be able to, thanks for the suggestion.

If you get it back from T-Mobile unfixed, sent it directly to Samsung.
Maybe they'll still fix it. If they dont they'll probably will call you to tell you how much fixing it will cost. Start telling your whole story again and again, make them tired of hearing
If they dont listen, tell them you want to put in a complaint. Ask for an email adres or something were you can send your complaint email to. Dont let them send the phone back.
Send a large mail explaining everything, maybe put in some laws that apply to your case, like that it has to be faulthy when manufactured etc.
Also that you havent had any scratches on it and that the crack is UNDER the glass.
If they reply again with "we dont fix it" again send a mail with telling them that the phone is in mint condition and that the crack UNDER the screen came out of nowhere and that by law they have to fix it. Make them believe you'll sue them in court if they dont fix it.
Even call them if necessary.
Do everything to be a pain in the ass and meanwhile make sure they dont send the phone back during all this.
Maybe it will work, maybe it wont. But its better then giving up. Gives you a bigger chance of success.
manufacturers like dont like problems that take a long time. And if you proof yourself to be an annoying customer, one that shows he wont give up and do everything that they can to give the manufacturer a bad name, they'll probably think its better to win that particular customer over then to fight him. They dont like bad press.
Maybe they'll fix it, maybe they dont, maybe even they'll give you a discount at fixing it. At least you didnt make it easy for them.

Thanks for the reply. I am definetly not going to just be pushed aside and give up. If the phone comes back un-repaired I am going to complain to T-mobile and keep complaining to them. I will also take your advice and send it to Samsung and complain to them. I know lots of other people who have iphones without cases who do not look after them, scratched, dropped and are still working fine. Then the opposite end there is my phone which has been in a leather flip case from new protecting the screen. I have never dropped it and it doesn't have a scratch on it. Really annoying!

Really there is only one reason a screen/windowzsheet of glass whatever will crack and that is due to force. Force of some sorts was applied to the screen and honestly, as much as you don't want to hear it, it was almost certainly because you leaned on in it. In the pocket and your next a desk, or a chair, and you wouldn't even know its happened 9/10 until you take the phone out to use it. Often the phone will still be "functional " except for the dark screen so you can still feel it vibrate with may's so it could be some hours later before you realise. Another possibility is it was a previous drop or bump that wasn't enough to do it there and then and has simply hit breaking point on this unfortunate day. :'( other causes are to much pressure when a replacement is fitted, as happens with car screens more often than you would think, all it takes is the smallest little bit of awkward pressure and sure enough. Extremely rare for this to happen on a phone as the screens are mounted and held in place in a fundamentally different way.
I've worked in phone shops and car dealerships to qualify my above statements and honestly for all the hassle you are going to face, from people like me mostly, that it simply doesn't break on its own and you being aware of the force is a mute point. The fact is the force was applied and the screen broke. You knowing it happened or even being responsible is not the point, the point is was it a manufacturing error that caused it. They gonna say no and its going to really piss you off and when all is said and done you'll wish you just got a new screen off eBay and fitted it yourself or found someone local who does it.
Just saying is all...
Hope you find a solution mate and I'm sorry if it seems cold but dem de facts....
Sent from my GT-P1000

Hello guys i am new so i have a quick question.I see there and there someone complaing for broken screen on samsung galaxy from itself is this some general case like some HTC or just 1 in 1 000 000?I buying samsung galaxy s or google nexus s (s lcd) depending on your answear?
Sory mate for posting in your thread but this is prety much connected with your problem.

Any news on your issue ?

@OP, Any update??

Update
T-Mobile repair centre emailed me last week stating that the repair was out of warranty as it is physical damage and they quoted £138 to fix. I refused the quote and asked for the phone to be returned to the shop. In the meantime I wrote a letter of complaint to T-Mobile. I picked up my phone a couple of days ago from the shop. Yesterday morning received a phone call from a really nice lady at T-Mobile complaints investigation team. I explained to her the whole situation and she immediately said without disputing it that they would replace the phone free of charge for a new one. Hopefully it is arriving tomorrow - RESULT!

sandeept said:
Update
T-Mobile repair centre emailed me last week stating that the repair was out of warranty as it is physical damage and they quoted £138 to fix. I refused the quote and asked for the phone to be returned to the shop. In the meantime I wrote a letter of complaint to T-Mobile. I picked up my phone a couple of days ago from the shop. Yesterday morning received a phone call from a really nice lady at T-Mobile complaints investigation team. I explained to her the whole situation and she immediately said without disputing it that they would replace the phone free of charge for a new one. Hopefully it is arriving tomorrow - RESULT!
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WOW !!! that truly is a result ... Great news man ! I Highly highly doubted you would get any help considering the extremity of the circumstances.... its like a 1/10000 chance of that happening lol.
Buts its great that you are getting a new phone and havent been left with a HUGE bill.
a little moaning and complaining can go a very loooooooong way

How resistant is the Nexus 4?

I want to buy it but I heard that so many people's Nexus 4 phones shattered out of the blue??? I treat my phones with delicacy but these people say their phones broke from being in their pocket with nothing else in it. I have a SGS2 and it doesn't have a single scratch or bend or any flaw on its hardware visible view

Agree. I have had an SGSII for 18 months, 12 months without any sort of screen protector and I haven't had a single scratch on the screen (touch wood).

Mine and most others are fine, shattered out of the blue is a misnomer really, just means the owner doesn't know how it got broken, obviously it's not going to spontaneously shatter.

thanks guys. I'd like if some other people also shared their hardware experience because I don't want to regret buying this phone hence I live in the Bahamas. this means I won't be able to return it if something happened as quick and would cost a lot of money

There's already a ton of threads and discussion on this, but I'll oblige OP and provide my experiences once again.
Some background on my phone usage: I came from a Galaxy S which had the previous generation of Gorilla Glass. After over two years of heavy use without a case or screen cover, my phone had two very minor but broad scratches that could only been seen with the screen off and at certain angles under certain lighting. Screen on, you would never know the phone wasn't brand new.
My N4 arrived last Monday (two days use thus far) and I removed the packaging films from the front and rear. Haven't got a case but I ordered the Poetic Slimbook case, which I expect in December.
I haven't dropped the N4 and have placed it on many different surfaces (Thanksgiving table in a room with over a dozen eaters, so the table wasn't very clean). My phones have always sat in my front pocket. While the N4 has been occupying this same space, I've heard it hit a few tables and counters, which left me grimacing on the inside.
However, I'm glad to say that my N4 is pristine and has zero scratches, scuffs, or signs of wear. Both glass faces have stayed spotless and the oleophobic coating works very well. The plastic edges have not scuffed either, and don't seem too have picked up any oil/grime.
I really don't expect my phone to get scratched in any way over the next few years. I only got the case for extra protection when I am out or traveling. Also, I like flip cases
I wouldn't recommend this phone if you tend to be reckless with your phone and can't own up to it, so you make threads saying the screen randomly cracked. Those people would probably "bump" into a Window and break it, then blame the manufacturer for not making the glass bulletproof. I'm sure a lot of iPhone 4/4S users have scratched or cracked the glass faces on their phones, but no one said those phones were too fragile. The N4 is just as durable, if not more durable that the previous generation iPhone. If you are honest with yourself and think that you would mutilate an iPhone 4/4S, you should get a case and screen protector for the N4. It's not unusually fragile in any sense. Pretty durable in my opinion.
Maybe in two to three years, I'll end up with a few minor scratches that are invisible when the screen is on. For me, it's a phone, not a piece of art that is meant to be seen and not held. I really doubt that I'll scratch the phone now that I'm a bit older and wiser. The scratches on my old phone can be attributed to very drunken nights and surprise encounters with broken glass containers. Or perhaps some an unfortunate meeting with silicate on my old lab bench. Regardless, I learned how to take care of my phone without babying it.

No offense, but assuming everyone whose Nexus 4 spontaneously shattered isn't telling the whole story or is otherwise irresponsible is jumping to conclusions.
I set mine down to charge, returned 2 hours later, and the back had shattered around the speaker hole and radiated cracks throughout the rest of the back. I have no explanation for this other than the glass is potentially also sensitive to temperature change (warming battery/cool countertop). In any case, the fragility of the back of this phone is patently absurd for a mobile device and we can only hope Google/LG step up to rectify it. The internals of the phone are otherwise fantastic and it's a powerful device.
Hung0702 said:
There's already a ton of threads and discussion on this, but I'll oblige OP and provide my experiences once again.
Some background on my phone usage: I came from a Galaxy S which had the previous generation of Gorilla Glass. After over two years of heavy use without a case or screen cover, my phone had two very minor but broad scratches that could only been seen with the screen off and at certain angles under certain lighting. Screen on, you would never know the phone wasn't brand new.
My N4 arrived last Monday (two days use thus far) and I removed the packaging films from the front and rear. Haven't got a case but I ordered the Poetic Slimbook case, which I expect in December.
I haven't dropped the N4 and have placed it on many different surfaces (Thanksgiving table in a room with over a dozen eaters, so the table wasn't very clean). My phones have always sat in my front pocket. While the N4 has been occupying this same space, I've heard it hit a few tables and counters, which left me grimacing on the inside.
However, I'm glad to say that my N4 is pristine and has zero scratches, scuffs, or signs of wear. Both glass faces have stayed spotless and the oleophobic coating works very well. The plastic edges have not scuffed either, and don't seem too have picked up any oil/grime.
I really don't expect my phone to get scratched in any way over the next few years. I only got the case for extra protection when I am out or traveling. Also, I like flip cases
I wouldn't recommend this phone if you tend to be reckless with your phone and can't own up to it, so you make threads saying the screen randomly cracked. Those people would probably "bump" into a Window and break it, then blame the manufacturer for not making the glass bulletproof. I'm sure a lot of iPhone 4/4S users have scratched or cracked the glass faces on their phones, but no one said those phones were too fragile. The N4 is just as durable, if not more durable that the previous generation iPhone. If you are honest with yourself and think that you would mutilate an iPhone 4/4S, you should get a case and screen protector for the N4. It's not unusually fragile in any sense. Pretty durable in my opinion.
Maybe in two to three years, I'll end up with a few minor scratches that are invisible when the screen is on. For me, it's a phone, not a piece of art that is meant to be seen and not held. I really doubt that I'll scratch the phone now that I'm a bit older and wiser. The scratches on my old phone can be attributed to very drunken nights and surprise encounters with broken glass containers. Or perhaps some an unfortunate meeting with silicate on my old lab bench. Regardless, I learned how to take care of my phone without babying it.
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potatomaster said:
No offense, but assuming everyone whose Nexus 4 spontaneously shattered isn't telling the whole story or is otherwise irresponsible is jumping to conclusions.
I set mine down to charge, returned 2 hours later, and the back had shattered around the speaker hole and radiated cracks throughout the rest of the back. I have no explanation for this other than the glass is potentially also sensitive to temperature change (warming battery/cool countertop). In any case, the fragility of the back of this phone is patently absurd for a mobile device and we can only hope Google/LG step up to rectify it. The internals of the phone are otherwise fantastic and it's a powerful device.
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That being said, there are a very small number of people who's phone "breaks all by itself", I would imagine given any population that has a new device there will be a similar number of people who reports these kinds of problems. If you're too worried about it, throw a case on it.
Then again, maybe the case will break on its own too.
Well, you can always put a case around the case.

potatomaster said:
No offense, but assuming everyone whose Nexus 4 spontaneously shattered isn't telling the whole story or is otherwise irresponsible is jumping to conclusions.
I set mine down to charge, returned 2 hours later, and the back had shattered around the speaker hole and radiated cracks throughout the rest of the back. I have no explanation for this other than the glass is potentially also sensitive to temperature change (warming battery/cool countertop). In any case, the fragility of the back of this phone is patently absurd for a mobile device and we can only hope Google/LG step up to rectify it. The internals of the phone are otherwise fantastic and it's a powerful device.
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One time I was at my brother's place and he had this untouched Krispy Kreme donut just sitting on the table.
Two hours later he comes back and sees a bite in it and asked me who had eaten it...
My response?... nooo ideaaa!

potatomaster said:
No offense, but assuming everyone whose Nexus 4 spontaneously shattered isn't telling the whole story or is otherwise irresponsible is jumping to conclusions.
I set mine down to charge, returned 2 hours later, and the back had shattered around the speaker hole and radiated cracks throughout the rest of the back. I have no explanation for this other than the glass is potentially also sensitive to temperature change (warming battery/cool countertop). In any case, the fragility of the back of this phone is patently absurd for a mobile device and we can only hope Google/LG step up to rectify it. The internals of the phone are otherwise fantastic and it's a powerful device.
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Click to collapse
News at 11. Guy with 4 posts and no credibility states his phone spontaneously cracked the back screen.
.....
I dropped this phone from 4 feet standing up from a chair on the patio, it was forcefully thrown from my lap, flipped multiple times, and skidded on "Cement", and not a scratch. Unless these ppl got some weird defaulted phone they are full of it.
Would I want to drop it again? Nope. But, the phone won't break from thin air. In fact every pic I have seen that had a broken screen/back, you could see the pressure spot where it was hit, smashed, and otherwise bludgeoned.

tweaked said:
News at 11. Guy with 4 posts and no credibility states his phone spontaneously cracked the back screen.
.....
I dropped this phone from 4 feet standing up from a chair on the patio, it was forcefully thrown from my lap, flipped multiple times, and skidded on "Cement", and not a scratch. Unless these ppl got some weird defaulted phone they are full of it.
Would I want to drop it again? Nope. But, the phone won't break from thin air. In fact every pic I have seen that had a broken screen/back, you could see the pressure spot where it was hit, smashed, and otherwise bludgeoned.
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Click to collapse
Thanks, very realistic perspective. I really don't know whether to get the SGS3 or N4 the n4 is so sexy but many people say its fragile and I treat my phones with the most extreme care I can give. I've never dropped my SGS2 except thrown on my bed.

If your used to taking care of your devices, then you should have no problem with this awesome N4!

tweaked said:
News at 11. Guy with 4 posts and no credibility states his phone spontaneously cracked the back screen.
.....
I dropped this phone from 4 feet standing up from a chair on the patio, it was forcefully thrown from my lap, flipped multiple times, and skidded on "Cement", and not a scratch. Unless these ppl got some weird defaulted phone they are full of it.
Would I want to drop it again? Nope. But, the phone won't break from thin air. In fact every pic I have seen that had a broken screen/back, you could see the pressure spot where it was hit, smashed, and otherwise bludgeoned.
Click to expand...
Click to collapse
similar story; mine slid off a paper towel machine in a public restroom hit HARD right on the front glass on the tile floor, bounced up and landed on the back. i thought for sure one or both sides was going to have a huge crack but to my pleasant surprise, neither side had any scratches.
...now if it spontaneously cracks the next time i charge it..i will deny any responsibility :laugh:

woah.. I guess the phone isn't as fragile as it sounds.. why are people saying there are random cracks already though? are those just false rumors to make LG look bad? I'm so afraid the phone will break out of the blue..

I was on the phone at a party someone bumped into me and I dropped it onto a stone tile floor..I'm 6feet tall so that's a pretty decent drop..the only mark I have on the phone is a small nick in the bezel..both front and back are in tact..don't go throwing it around but id say its pretty solid :laugh: