Database Users

Flip a bit tight?

Ive had my exec for a few weeks now and I love it, apart from the hinge. Its no big deal, but its getting stiffer and stiffer as the days go on and ocassionally, I hear a squeak when I open it. This is when I flip it and not twist it. Does anyone else get this, that its a bit stiff? Should I return to o2? It should come under warrenty, but if it doesnt I got the gold insurance so that should cover it.
It also makes a scraping noise when flipping it!?

Within a week or so I was worried that my hinge was becoming less stiff, not more so. In the end I realised it was because I had just got used to the amount of force needed and I was no longer afraid of doing it.
If you listen very carefully to mine, you can hear something but I wouldn't describe it as a scraping noise, and it definitely isn't getting stiffer. Sounds like you might have the same problem as my old laptop. Given it will definitely be under warranty, I'd ring up and voice your concerns, with the aim of them sending a replacement.
Ant

i'm pretty sure mine has got looser, if i grip the top and bottom of just the screen (PDA mode) and sort of twist it moves quite a bit, i'm sure it didn't do that when i got it. Does anyone elses do that?
It definately hasn't got stiffer!

keep an eye on this
Mine got tight to rotate and close, last weekend.
On wednesday i thought the battery had gone low quite quickly.
Whilst out that night the phone got hot in my pocket.
within seconds it was quite hot then it shut off and nothing since.
I spoke to O2 today and as the phone is just inside 28 days replacement will be sent.
I deffinately started with the flip being stiff, i wondered if there was anything that could have been caught but dont know.
clive

hhmm now its a bit strange! The flip is still tight, where as the rotating but is to loose! Its useable, but im afraid that if I take it into the o2 shop they will think im being a bit fussy.

new one arrived
Great service from o2
i phone last friday to tell my tale and brand new replacement here today.
clive

Black paint chipping off my Wizard :(

Hi guys, when I got my wizard, it had 3 tiny little pin prick sized holes on the middle black section just above the IrDA. Almost like tiny air bubbles that had been popped, it was hardly noticable.
Yesterday I noticed that in this area, some of the black paint had chipped off, at first I thought it was something on my phone so I rubbed it gently and more paint chipped off, it comes off with the gentlest of touches with my nail.
I've taken good care of the phone, it doesn't have a single scratch on it, other than this.
I am not happy, I've dealt with the ridiculous speeds of my phone, the crashing, the complaints that people can't hear me, and now this.
I know it's only a cosmetic defect, but what are my chances of getting it swapped?
I've had the phone 6 weeks.
Cheers

Don't know about swapped.. but at least in NL several users have sent in their Qtek9100 to Qtek.nl's support for the paint coming off of the faceplate buttons, and gotten new faceplates. However, there's also some that are still waiting (20days+) to get their device back... there's -that- to keep in mind as well

Flaky
Until I got my car mount I was jamming mine in my old XDA II mount. This has caused the black paint to flake off big time. However, as the underneath is black too I'm not that bothered. Makes it look kind of lived in.

I have had the exact problem from pretty much the first week I got the device. I have babied it too.

Yep, my paint is flaking off too. The paint on the IE, messaging and soft keys went a long time ago. A little annoying for such an expensive device.

me too.
my IE button's paint is staying but my messaging key's paint is peeling off. also, the paint flaked off from the non-IrDA side, and the Qtek branding peeled off significantly before i cleaned it out completely. the build quality of the outer casing of this device is very questionable.
i can't wait to switch to my next ppcpe, the FS T830.

Wow I guess it's not just me then.
I'll take it back this evening and see what they say, I guess they will initially try to give me the run around.
Cheers for the replies.

sunseaker said:
Yep, my paint is flaking off too. The paint on the IE, messaging and soft keys went a long time ago. A little annoying for such an expensive device.
Click to expand...
Click to collapse
same with me, i have a topic on peeled buttons.
used a needle to clean it up, now looks perfect.

I have had some paint troubles on my i-mate K-Jam too...
I bought it at the end of November '05.
Actually it is in for assistance on many small troubles, but if I sum all of them, they are quite annoying:
- stylus not being retained anymore in place
- keyboard not railing correctly to the end on the left side when opening
- keyboard a little bit loosy (when it's closed you can "gently" press is a little bit and it gets at least two millimiters thin, but this is probably due to the fact it felt on the floor once)
- sometimes files stored on the memory card (SanDisk SD 1Gb) are LOST
- paint on the black chassis (both sides) bubbled and came off
The answer I got about paint on the chassis is that "cosmetical" problems are not covered by warranty, but I replied that garantee covers "BAD CONSTRUCTION" problems, beside "functional or cosmetic" and this has to be intended as "BAD CONSTRUCTION", nothing else.
I'll have to pay, but I'll immediately after go to the court for my rights...
I'll try to contact i-mate in the meaningwhile, but actually their website is offline...
I'll keep you informed.
Ciao

any of you guys gonna send the phone for warranty repaire because of this issue?

somebody in NL did and waited 3 weeks+ to get the phone back... probably not worth it But at least Qtek NL did state that it was a manufacturing error and that they'd take care of it.
Edit: this is regarding the paint chipping off of the buttons; not sure about paint elsewhere / any of the other issues. The loose stylus silo is definitely a known issue; hard to ignore as it's all over the internet

My complain was about the paint which is bubbling and removing from the black sides of the device itself.
This morning (after 3 weeks) I got it back BUT I had to PAY Euro 88,00 for this service as the issue was not recognised as a warranty one...
I did not got the damaged part back (and I don't like this, as it's MINE since I PAID !!!).
This is giving me a lot of PUSH towards climbing the organisation ladder and complaining at every single level, up to my local court...
Just for my reference: if it's a WARRANTY ISSUE, the replaced parts are kept from the service as stated in the warranty document, but if I have to pay for a substitution, don't you think I owe the replaced parts back ?
Just my two cents.
CU

You must see my Touch! Broken screen!!

Well, When I arrived to my home to lunch today I was to check my Touch to send a message and I saw this! (See attachment)
I really don't know what happened! the phone doesn't suffered a hit or drop! the screen surface doesn't have any scratch.
Oh well, I will order a new screen from here...
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=290160074209
What do you think?

Ouch..sorry

i've drop mine few month back, puting my touch between my lap while i step out from my car. #@#$%!
send back to HTC Distributor cost me couple of hundred. LCD broken is Touch weakness. my previous 838pro drop twice doesnt even break the lcd.

ouch. that's a broken touch

Same happend with mine too... Some where I must have put a pressure on my touch while I had it on my pant pocket... Screen cracked in to pices... Had to spend 100$ to get it changed by HTC... I dont know how to protect, it was inside the pouch which came along with touch...

It does state in HTCs documents with the phone not to keep it in your pocket, but this is the first time I heard of damage as a result!

I have almost had the same things.... the screen cracked but without having any pressure.. I have always the touch in my pocket in the pouch but everything is still working fine there is just a crack in the screen but it looks like a 1cm long scratch .. and if I put a little pressure it's like moving (left part move apart from the right part) but I can't use it normally .. I have been so lucky !
how can we be responsible for having to press hard to use it but the screen is easy broken .... it's really baaaaad !! it's not our fault if they did something conflicting !

ohh I'm so sorry man, because of that I'm still thinking to choose between a HTC Elf or the Kaiser one, I have read some german test about the Elf and other pocket phones and they warned specially about carrying the Elf on your pocket. Anyway the price and the shipping price are OK, but don't you have an authorized distributor for HTC's produtcs in Venezuela? If you do the work by yourself you will loose the warranty.
In Venezuela they will say "que coñazo"

i bet this will happen more often w/ touch & touch slider. the screen is even w/ housing unlike other htc pda's which have the screen recessed into housing. just look at all the broken iphone's on ebay already.

daniel_rh said:
I really don't know what happened! the phone doesn't suffered a hit or drop! the screen surface doesn't have any scratch.
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Click to collapse
Keys in the same pocket? happend once to my MP3 plyer

I had the same experience. Turned my touch off and placed it on my desk, the next morning there was a tiny crack in the bottom left corner and the entire screen was shining Whit e(like a screen full of dead pixels).
I could still use the PDA on my PC using mymobiler. HKD$500 to get repaired even though I tried to prove that I never dropped it or scratched the screen.
I suspect some of the Touch's have faulty manufacturing, but with screen cracks its impossible to prove that you didn't damage it yourself.

@ #6
Not a dig at you, but that document
Hahahaha so where do they suppose you keep your phone when your out? hold it in full view of the public?

Damn, is there an application/software that can fix that? Just teasing. Seriously though, that's tragic. I believe the more advance devices become, the more sensitive it is. I think way off in the distant future, high tech devices will come with a metal casing or something. I lent my girlfriend, of four years, my unlocked sony ericsson p910i phone. She shattered the lcd by accident by having keys in her pocket. She then asks me, can I fix it, lol.!!!

Bummer Dude,
but you can get a cheaper screen at cnn.cn
http://cnn.cn/shop/touch-screen-p-1900.html
cheers

Ok, The new screen arrived, before to try to replace the screen somebody have any tip, advice and/or manual?

huemedia said:
Bummer Dude,
but you can get a cheaper screen at cnn.cn
http://cnn.cn/shop/touch-screen-p-1900.html
cheers
Click to expand...
Click to collapse
Thanks, I'll try this for the next one

pressure
this looks like a pressure problem. and although im not sure how it may of happened to you folks, but my girlfriends laptop did the exact same thing when we went to tibet.
tibet is so high up that the air pressure is quite low, like half of normal if not less, its really tough to breathe and canned foods almost explode when the pressure gets that low.
Now for you, and i'm just guessing here, but by any chance was it raining the day or the day before your screen broke? i mean low pressure system could of done it if its a really touchy device to begin with. have to remember, these things are made at or near sea level. if you live in high altittude, and a storm comes through it may just be enough to blow it out. I only say this because what i see on your screen and what happened to my girls ibook are nearly identical. Does the black blob move? she had three of them, and they would shift across the screen, not fast enough to watch, but noticeable over the course of a day or so.

that and combing it with a weaker screen with a error in it

as, i heard before from people having tach screens, is that it can crack very easlie, i have a friend how has the same problem with his Iphone, he just charge it, and when he wookup he found it all cracked and broken.
so from now on he need to charge it over work only

Ok, I replaced the screen, very easy to disarm the phone

LCD problems

Hi, I have a problem with my HD2. After having my phone for a few weeks it developed a mark underneath the LCD screen right down the middle. It didn't affect the touch screen, but was clearly visible. I informed HTC, they took the phone and replaced the LCD. Now, after having it back for for about 2 weeks the same has happened again (a mark underneath the screen, right in the middle about the size of a penny wide). I'm wondering if any one else has had this problem and whether it is my fault. I keep the phone in the back pocket of my jeans, and therefore put some weight on it on occasion. I'm not overly fat (12 stone) and have always kept all my phones in my back pocket. What do you guys think ? thanks

tobycgraham said:
Hi, I have a problem with my HD2. After having my phone for a few weeks it developed a mark underneath the LCD screen right down the middle. It didn't affect the touch screen, but was clearly visible. I informed HTC, they took the phone and replaced the LCD. Now, after having it back for for about 2 weeks the same has happened again (a mark underneath the screen, right in the middle about the size of a penny wide). I'm wondering if any one else has had this problem and whether it is my fault. I keep the phone in the back pocket of my jeans, and therefore put some weight on it on occasion. I'm not overly fat (12 stone) and have always kept all my phones in my back pocket. What do you guys think ? thanks
Click to expand...
Click to collapse
Kind of like an oily mark? There are several threads about it, some people find using a suction cup to suck the screen a little helps. Have a dig through the forum. (personally id send it back, if it happens AGAIN then id start looking at how i was carrying it around, for example, tight jeans pocket, , , , , )
EDIT - just reread the bit about back pocket,, ,there's your culprit!

Hello
There is no way you should be sitting down with the phone in your back pocket or even leaning on it ... the screen wasnt meant for that type of pressure

thanks for the reply, i've gone through the other threads.. Looks like another htc repair job. Having my phone in my back pocket is just much more comfortable (and doesnt affect the shape of your jeans/trousers) than having it in my front pocket. Oh well.. wont do it again after this.

You keep the phone in your back pocket...I think there's your answer! The screen is waay big on this phone as you know, you should keep it else where.

Same happened to me - got it replaced under warranty,

Help, Newton's Rings! (Oily rings appearing beneath screen)

I've heard of this problem happening on other devices (see here, here, here, and although not what mine looks like, here), but I was wondering what I can do about this problem. This is called Newton's Rings, I believe, and there's a nice wikipedia article about it. Apparently it's a problem under the screen.
It's an oily smudge. It appears to be made up of asymmetric rainbow-colored rings and is apparently under the screen. It is only visible in indoor lighting in certain angles, and is less visible when the screen is on. When pressure is applied around this spot, it appears to shift slightly. It's been present for over a week on my device without much change.
The HD2 has a capacitive screen, so the method to correct these spots (the "duct tape method") is said not to work. How can I fix this problem? I'm pretty sure I didn't cause it since I was careful with my device--it could have been there (most likely) from the time of purchase.
Should I ask for an exchange at my local T mobile store? Should I try duct tape or a vacuum cleaner to suck the screen forward, or should I try to open the device up and detach the screen, or should I beg for a return?
Help!
PS: You might want to check your HD2's as well...

*deleted*
*deleted*

I think you would have to have a resistive screen to even have this problem. A capacitive screen doesn't have these "layers." And, it requires a curvature to induce the inference rings which a hard glass screen with no layers doesn't have.

I followed a couple of them threads some time ago, and if I remember correctly some users which had this problem you're postin' about have had their hd2 replaced by htc cause it should fall under warranty terms. Return it to your local t-mo store and ask for a replacement. Should they deny that, try calling htc customer care and see if you can send it in to corporate for repair/exchange. I'd recommend that you try official ways first before attempting to disassemble it or to fix it by yourself as you may end up voiding your warranty..

Since you have a US T-Mobile HD2, and it has been less than 14 days and within the return period, you should be able to get it replaced at the store.

This is obviously a problem with the screen and you shouldnt try to fix it in any way. If you have installed or modded it in any way then return it to stock condition and take it back to your store. They are obliged to give you a replacement as it is a faulty unit. do not accept anything less.
Mark.

First of all, why in the hell would you buy such a device with incredible screen real-estate... and NOT place a screen protector on it?
My screen hasn't even been touched by human hands. Let me guess, the next thing you're going to tell us is your device has a scratch on the battery cover...
Having a case on the device would have prevented such an incident from occurring in the first place. Problem solved.
Take better care of your investments folks...

Reignzone said:
First of all, why in the hell would you buy such a device with incredible screen real-estate... and NOT place a screen protector on it?
My screen hasn't even been touched by human hands. Let me guess, the next thing you're going to tell us is your device has a scratch on the battery cover...
Having a case on the device would have prevented such an incident from occurring in the first place. Problem solved.
Take better care of your investments folks...
Click to expand...
Click to collapse
I seem to be confused about why you need a screen protector when the screen is glass? I was under the impression that glass screens won't scratch. I can't see how a screen protector would protect a glass screen from pressure, so what's the point?

LOL TRUE!!!!!!!! ^

chrys9989 said:
I seem to be confused about why you need a screen protector when the screen is glass? I was under the impression that glass screens won't scratch. I can't see how a screen protector would protect a glass screen from pressure, so what's the point?
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dbriese said:
LOL TRUE!!!!!!!! ^
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Click to collapse
Alright, well... I'm not even going to dignify myself a response to your first question... for obvious reasons.
As for pressure... what PRESSURE could you possibly be applying to your device that is apparently going to render the screen useless? It's a ****ING Pocket PC, don't mistreat it. Protect your investments... it's common sense.
Seriously though, your first question... RETHINK exactly what it was that you had asked me... and then I'm pretty sure you'll realize the stupidity.

Reignzone said:
Alright, well... I'm not even going to dignify myself a response to your first question... for obvious reasons.
As for pressure... what PRESSURE could you possibly be applying to your device that is apparently going to render the screen useless? It's a ****ING Pocket PC, don't mistreat it. Protect your investments... it's common sense.
Seriously though, your first question... RETHINK exactly what it was that you had asked me... and then I'm pretty sure you'll realize the stupidity.
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Click to collapse
I don't get the attitude, I simply asked you, or anyone else who seems to think they need a screen protector on a glass screen; why they feel that way. As far as I know, it's like next to impossible to scratch it, (unless you carry loose diamonds in your pocket) and the pressure comment was me trying to understand why you feel the need to get a protector. With all that said, I wasn't knocking you wanting one (somebody's got to buy them) I was simply trying to see if I was misinformed about the durability of glass screens.

Heh, my bling-bling may scratch my phone screen That's how you can tell they are real diamonds . Though, you make a good point, glass screen shouldn't scratch, and if anything, a crappy thicker screen protector may hinder the conductivity of your fingers? Just my guess. On a side note, had my ipod touch in the same pocket as my keys once (hate the thing, but it was free) The back got scratched to hell, but the screen was nice and unscathed.

chrys9989 said:
I don't get the attitude, I simply asked you, or anyone else who seems to think they need a screen protector on a glass screen; why they feel that way. As far as I know, it's like next to impossible to scratch it, (unless you carry loose diamonds in your pocket) and the pressure comment was me trying to understand why you feel the need to get a protector. With all that said, I wasn't knocking you wanting one (somebody's got to buy them) I was simply trying to see if I was misinformed about the durability of glass screens.
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rickyzone said:
Heh, my bling-bling may scratch my phone screen That's how you can tell they are real diamonds . Though, you make a good point, glass screen shouldn't scratch, and if anything, a crappy thicker screen protector may hinder the conductivity of your fingers? Just my guess. On a side note, had my ipod touch in the same pocket as my keys once (hate the thing, but it was free) The back got scratched to hell, but the screen was nice and unscathed.
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Click to collapse
Alright. Well, my apologies for the "disrespect".
I'm merely saying that a screen sleeve, protector, or WHATEVER is how someone could go about preventing the oil corrosion that occurs from natural skin oils on the screen.

This isn't oil corrosion. No disrespect from me either, but this unit actually had a screen protector. And a case. So thanks, but no thanks.

curiousGeorge said:
This isn't oil corrosion. No disrespect from me either, but this unit actually had a screen protector. And a case. So thanks, but no thanks.
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I had exactly the same situation with my old Hermes (going back quite a few years). I got it through the post from Tmobile and was playing happily with it for about half an hour until I noticed an oily patch exactly as you describe. Rang up Customer Support and they asked me if I had sat on the phone or knocked it in any way.. And this was after having the phone in my possession for 30 minutes HAHA in the end they told me to take the phone to the nearest store to confirm the problem and I got a straight replacement.
I think its caused by a leak in the LCD. You can try, as sugested on other threads to get some tape and try to pull the glass away from the liquid but this would only really be worth trying if your phone was out of manufacturers warranty. Since you have not had your phone long at all you are entitled to a direct replacement under the Sale of Goods Act.
Going back to earlier posts, too much pressure could cause this sort of problem but as stated with a good quality glass which the HD2 has this is very unlikely unless you had an elephant sit on it
More likely the LCD is defective and if the oily patch is noticeble to you then the seller has no other recourse. If I was you I would deal with this matter as soon as possible though so that you get a stisfactory result.
Mark.

Hey guys.
looking at your device, you have the same problem i have on my HTC TOUCH HD, mine had a small point in the middle, and after a few months it become bigger and now my screen wont work properly.
it means when i perss lets say "START" button, it reacts at the X button in the right of the screen.
adter looking over the net and reading about it, i can see a lot of devices from HTC has this problem, guess its a bad building quality who knows.
maybe it got hit a few times at the screen, maybe pressure who knows.
the thing is, CHANGE THE DEVICE before your screen wont react anymore, mine is Resistive screen. so i took a small niddle and lifted the screen from the left (the volume side) and squeezd it a bit, it went out, but a bit more came back after, that means something or some fluid is between tha screen, the Gap maybe i dont know.
ive also tried with a DUCT TAPE - worked for a few minutes than it came back again, but even when the oily part was gone the screen still was reacting not as before.
also there is a bad sound from the place you have the oily part under it' like if you press it with the Stylus or just your finger.
BE CAREFUL with thos devices!
Also ive heard something about PRESSURE differents between cities / countries and simillar can cause the screen defect.
for example - i live NOW in Eilat, its in Israel, and its a very very low place, i go home once a month, to a higher place (300M above), and it happaned since i moved here. it can be one more of the reasons to cause this defect.
well, my device is ruind, it can barely work now sometimes, if i press the screen from all of the sides or lifting it up with a niddle!
and that sucks!
BTW USE YOUR WARRENTY.
dont let HTC run away from their defaults and defects with thos devices, why do we have to pay on their mistakes of not making a good resistance materials for thos devices...its stupid.
specialy when it happanes to a lot of people with the same Devices!
i dont see any APPLE users having thos peoblems with IPOD / IPHONE!

liav12 said:
Hey guys.
looking at your device, you have the same problem i have on my HTC TOUCH HD, mine had a small point in the middle, and after a few months it become bigger and now my screen wont work properly.
it means when i perss lets say "START" button, it reacts at the X button in the right of the screen.
adter looking over the net and reading about it, i can see a lot of devices from HTC has this problem, guess its a bad building quality who knows.
maybe it got hit a few times at the screen, maybe pressure who knows.
the thing is, CHANGE THE DEVICE before your screen wont react anymore, mine is Resistive screen. so i took a small niddle and lifted the screen from the left (the volume side) and squeezd it a bit, it went out, but a bit more came back after, that means something or some fluid is between tha screen, the Gap maybe i dont know.
ive also tried with a DUCT TAPE - worked for a few minutes than it came back again, but even when the oily part was gone the screen still was reacting not as before.
also there is a bad sound from the place you have the oily part under it' like if you press it with the Stylus or just your finger.
BE CAREFUL with thos devices!
Also ive heard something about PRESSURE differents between cities / countries and simillar can cause the screen defect.
for example - i live NOW in Eilat, its in Israel, and its a very very low place, i go home once a month, to a higher place (300M above), and it happaned since i moved here. it can be one more of the reasons to cause this defect.
well, my device is ruind, it can barely work now sometimes, if i press the screen from all of the sides or lifting it up with a niddle!
and that sucks!
BTW USE YOUR WARRENTY.
dont let HTC run away from their defaults and defects with thos devices, why do we have to pay on their mistakes of not making a good resistance materials for thos devices...its stupid.
specialy when it happanes to a lot of people with the same Devices!
i dont see any APPLE users having thos peoblems with IPOD / IPHONE!
Click to expand...
Click to collapse
All touchscreens suffer from defects (yes even ipdods and iphones lol). The trick is to send it back the moment you spot it and not sit on it and wait, hoping it will go away. It wont. You can use the tape method to pull the screen away from the bleed but the liquid will still be there and sooner or later it will just come back.
I noticed a bleed on my OLD hermes the day I got it from brand new, rang up the shop (tmobile uk) and they tried to tell me that I must have sat on it or dropped it. Everyone who purchases a device has a right that it will work for a 'reasonable' amount of time without defects appearing so you have to push your rights and get it changed (not fixed) for a new device.
If your device is out of warranty and you have a bleed on the screen the only thing you can really do is change the screen. These can be found on ebay and not that hard to do. For your Touch HD you can get one *HERE* but you have to weigh up whether its cheaper to just buy a new device or fix the one you have.
And I dont really think atmospheric pressure between different places would have any affect as lcd screens are built to work pretty much anywhere and if that was the case every time someone got on a plane their device would go capput.
Mark.

i know! that sounds not reasonable, but i looked at someone's Thread about that he went out of a plane and he noticed a huge spot in the middle of the screen, and few days later after going back on the flight it was gone.
that thing is very strange.
btw thank you for the link..

liav12 said:
i know! that sounds not reasonable, but i looked at someone's Thread about that he went out of a plane and he noticed a huge spot in the middle of the screen, and few days later after going back on the flight it was gone.
that thing is very strange.
btw thank you for the link..
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Click to collapse
Ur welcome
Mark.