Moto Claims my Xoom has "Water Damage caused by the user" - Xoom General

About a week ago my Xoom touchscreen just quit responding. I was using it one night put it on the dock to charge and the next morning..touchscreen unresponsive.
So I sent my Xoom wifi over to Moto to get it repaired. I get it back today and a page right on top of the box had a checkbox that said that my unit has water damage and is unrepairable.
Now a little history, I bought the wifi on the day it came out March 27th at Best Buy. I bought the Invisible Shield along with it. I literally opened the box and put the Invisible Shield on the screen before even turning on the device. I put the Xoom in the gel case that I had from the 3g that I had returned.
Being such an expensive item I have babied this Xoom it literally has not been anywhere where water could have gotten into the unit. I'm attaching a few links so you guys can see the pictures that moto sent me and claimed that it was my unit.
The pictures look like they came from a unit that was abused and probably dipped in water. From the outside of my Xoom it has no damage at all. It has been in its case from day one.
What do you guys think I can do?
(I've been a member of this forum for awhile I just never posted until recently as I usually just browse. So i am unable to put a link up of the pictures yet.)

wiesman2613 said:
About a week ago my Xoom touchscreen just quit responding. I was using it one night put it on the dock to charge and the next morning..touchscreen unresponsive.
So I sent my Xoom wifi over to Moto to get it repaired. I get it back today and a page right on top of the box had a checkbox that said that my unit has water damage and is unrepairable.
Now a little history, I bought the wifi on the day it came out March 27th at Best Buy. I bought the Invisible Shield along with it. I literally opened the box and put the Invisible Shield on the screen before even turning on the device. I put the Xoom in the gel case that I had from the 3g that I had returned.
Being such an expensive item I have babied this Xoom it literally has not been anywhere where water could have gotten into the unit. I'm attaching a few links so you guys can see the pictures that moto sent me and claimed that it was my unit.
The pictures look like they came from a unit that was abused and probably dipped in water. From the outside of my Xoom it has no damage at all. It has been in its case from day one.
What do you guys think I can do?
(I've been a member of this forum for awhile I just never posted until recently as I usually just browse. So i am unable to put a link up of the pictures yet.)
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I suppose it is possible that the liquid solution used to apply the skin somehow seeped down into the display along the edges. I really don't know what your options are man but I will say this... none of our units came in a sealed box so how are we to know that the unit we bought and paid for shipped from the manufacturer unused? Thats grounds for some sort of legal person to figure out in my opinion.

Call them and be very friendly, but if someone won't help you, get a manager. If the manager won't help, ask for their supervisor (and so on). Don't be rude, but make sure you don't let them off the phone unless they hang up on you. Keep saying: That isn't my xoom. You must have mixed something up.
Good luck!

slack04 said:
Keep saying: That isn't my xoom. You must have mixed something up.
Good luck!
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For some reason that reminded me of the Shaggy song , "It wasn't me".
The Shaggy Defense

HuckFinn said:
For some reason that reminded me of the Shaggy song , "It wasn't me".
The Shaggy Defense
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Lmao
Sent from my Xoom using XDA App

Email me your liquid damage pictures please. iammodo( at) gmail I am rather expert in these matters.
Sent from my phone

Easy option. I've done this with my ipad and many phones if I didn't have time to fix it myself. You tell them only problem I had was the touchscreen but the night b4 it was heating up and that can cause moisture build up and that can change the indicator showing its wet. Now if they say that it looks like something clearly spilled then maybe some1 might've and hid the truth from u. Good luck!
Sent from my MB860 using XDA Premium App

Ohh also the sun can damage it. Was it near the window where the sun light was hitting it? Ive repaired countless things for my customers and sometimes it shows wet indicator when it really was never dropped in or spilled on. Let me know. If anything give me ur serial number n all n ill call for u.
Sent from my MB860 using XDA Premium App

Did you use water applying the screen protector?
I'll never understand why people use screen protectors on any phone/tablet devices these days. They all have glass screens.
Water could have gotten in there during installation and very slowly corroded the components.

Thanks for the tips.. I ended up taking the xoom back to best buy as a last resort ..
After the geek squad guy at the counter tried to give me the typical run around I asked to speak to a manager.. (nicely of course) After going back and forth for a bit they decided to give me a new xoom!!
I definitely didn't expect that but I will tell you best buy earned my loyalty just from that one thing.
As for the previous xoom the only thing I did was put the invisible shield on it withtl that solution they give you.. that's the only way I can imagine it could've gotten water damage..
As for moto I will tell you in the future I will most likely not purchase one of their products as they were of no help and did everything they could to get me off the phone when I called to discuss their water damage claim..

Bauxite said:
Did you use water applying the screen protector?
I'll never understand why people use screen protectors on any phone/tablet devices these days. They all have glass screens.
Water could have gotten in there during installation and very slowly corroded the components.
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I understand your statements about water and understand your corrosion theory...however, I'm not sure I understand your logic about not using a screen protector. Many people have reported that even Gorilla Glass scratches depending on the circumstances.
I'm not trying to sound condescending, so I hope this is not taken that way. I'm interested in your rationale though...convince me why I don't need a screen protector...I'll gladly like the chance to save $20-$30 I spend on screen protectors.

Dollyllama said:
I understand your statements about water and understand your corrosion theory...however, I'm not sure I understand your logic about not using a screen protector. Many people have reported that even Gorilla Glass scratches depending on the circumstances.
I'm not trying to sound condescending, so I hope this is not taken that way. I'm interested in your rationale though...convince me why I don't need a screen protector...I'll gladly like the chance to save $20-$30 I spend on screen protectors.
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I have a Droid Incredible that is one year old. No screen protector. It "travels " in my pocket, and gets a lot of use every day. Not one scratch or mark of any kind on the screen.
So, no screen protector on my Xoom either. And there are no scratches on it's screen although it's only 7 weeks old.
Sent from my Xoom using Tapatalk

Now don't listen to Pandora on your new XOOM while taking a shower. The steam will show water damage very very quickly.

wiesman2613 said:
Thanks for the tips.. I ended up taking the xoom back to best buy as a last resort ..
After the geek squad guy at the counter tried to give me the typical run around I asked to speak to a manager.. (nicely of course) After going back and forth for a bit they decided to give me a new xoom!!
I definitely didn't expect that but I will tell you best buy earned my loyalty just from that one thing.
As for the previous xoom the only thing I did was put the invisible shield on it withtl that solution they give you.. that's the only way I can imagine it could've gotten water damage..
As for moto I will tell you in the future I will most likely not purchase one of their products as they were of no help and did everything they could to get me off the phone when I called to discuss their water damage claim..
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Yeah they don't repair tablets. That's why their "protection" plans cost more than they normally would. They just replace the entire thing. Did you ever register the zagg shield on their site? Since it has a lifetime warranty you should be able to get a replacement for that too. Although, I think you have to send in the old one once you remove it.
Did you remove it before returning your old one?

Bummer about your experience man, glad it worked out for ya.
And for the others talking about not getting a screen protector... i was/am a huge hater of them, never had one on my evo and it lives in my pocket with keys and other junk, it has never scratched, so needless to say i never wanted one on my Xoom either, but the fingerprints and glare were too much so i bit the bullet and even though it took a while to get used to i don't regret it one bit
Sent from my Xoom using Tapatalk

Im all about the screen protector. Not to stop the scratches so much, but I have the anti grease sheilds on all my stuff. I hate fingerprints!!1 I wish I could get them big enough to put on the back windows of my cars to keeps the kids little finger prints off the glass
BTW...glad to hear you got a new Xoom.

Carphone warehouse over in the uk have a nice little notebook padded cover that i bought for my xoom with a zip on it, although its loose, the protection works a treat and in my bag too, protects it from scratches etc, etc,
never been a huge fan of protective screens, never been able to get them on without there being some sort of problem.
My advice on this one for water damage;
- "Apple "Claimed" in the UK that iphone useres had decided to dip their phones into glasses of water, glasses of water which infact were no existant, they were taken to Watchdog, (UK BBC show) and were forced to change their process for evaluating water damage. Turns out people sweating were setting of the water damage indicators due to them being on the charging port XD"
Maybe pester Motorola.

cam30era said:
I have a Droid Incredible that is one year old. No screen protector. It "travels " in my pocket, and gets a lot of use every day. Not one scratch or mark of any kind on the screen.
So, no screen protector on my Xoom either. And there are no scratches on it's screen although it's only 7 weeks old.
Sent from my Xoom using Tapatalk
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The thing is, your Dinc has never been dropped. Do you have a case for it btw? Cases create a gap between the screen and the ground so that is to prevent cracked screens. On the other hands, screen protectors serve many purposes, scratches, glare, fingerprint.....so it is a very good thing to have. I believe it is money well spent.
Though, some don't read the instruction and spray the water on the screen (not pointing finger at you op ) and that's when it gets damaged. Just spray the screen protector itself is safe enough. But seriously, I respect your belief, I am still considering screen protectors are good at what they do.
Sent from my Xoom using XDA Premium App

Good that the OP got redress without too much hassle.
As a point of reference for future issues involving items of "substantial" value, always take pics (with date stamps) before sending stuff in to RMA. Even though it wouldn't be incontrovertible proof, it's a sign of due diligence that can be used in small claims court.
Which is the logical next step, assuming other efforts at redress fail, and assuming you feel strongly enough to take action. People usually get scared off when the word "legal" is involved, but with some homework, you can be competent in a small-claims case.
And since we're on the Internet, the first step, of course, is to look up the FAQs for small claims suit in your locality. Your govt is your friend (if you would bother to look). Here is the FAQ for Calif, USA.
http://www.courtinfo.ca.gov/selfhelp/smallclaims/

wang1404 said:
The thing is, your Dinc has never been dropped. Do you have a case for it btw? Cases create a gap between the screen and the ground so that is to prevent cracked screens. On the other hands, screen protectors serve many purposes, scratches, glare, fingerprint.....so it is a very good thing to have. I believe it is money well spent.
Though, some don't read the instruction and spray the water on the screen (not pointing finger at you op ) and that's when it gets damaged. Just spray the screen protector itself is safe enough. But seriously, I respect your belief, I am still considering screen protectors are good at what they do.
Sent from my Xoom using XDA Premium App
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No case for my DINC. And I have dropped it several times, hard enough for the back to come off, and the battery to come out (talk about a forced reboot!). I really am not convinced of the value of screen protecrors. But it's an individual decision, of course.
Sent from my Xoom using Tapatalk

Related

Zagg Invisashield 50%off

Zagg is having a 50% off sale today only.
http://www.zagg.com/invisibleshield/htc-hero-sprint-cases-screen-protectors-covers-skins-shields.php
Gonna get me a full body coverage !
awesome, thanks for the heads up!!
I put in my order...
Placed my order as well!
I'm at the finalize order page but they're not giving any 50% off my order. Still says like 27 bucks. What the heck?
theresthatguy said:
I'm at the finalize order page but they're not giving any 50% off my order. Still says like 27 bucks. What the heck?
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sale price should reflect at checkout, mine did
Discount showed up right away for me. Just placed an order! Was waiting for this Good timing Zagg!
many thanks to the OP, just ordered.
Heads up - these things are awful. I really would suggest never buying them. Adhesive backing is terrible and almost impossible to not get dust / pet hair / people hair on the sticky part unless you have a clean room. I took every precaution to avoid getting stuff between the screen in it.
Hands were 100% clean, the liquid didn't help at all with this issue, the liquid can get into the speaker if you are not very careful, and if you mess up applying it and want a replacement you get the shaft. They only give free replacements for life if the front is damaged while protecting the phone.
Read reviews online if you don't believe me...the HTC Hero version of the InvisiShield is awful. I have read they are decent and NOT adhesive backed for other phones. So far the best I've found are cheap ass $3 for 3 ones on Amazon that are cling stick.
I bought this full price, right when i got my hero...
took it off about 3 weeks later, i hated how it didn't feel smooth at all, overall seemed resistive to the touch.
Just a thought, bestbuy applies them for 8 bucks and guarantees the application. If it were not for this fact, I wouldn't buy.
applying these things is a bit more comfortable than water torture
They aren't too bad tbh, i switched from invisible shield to phantom skin, then i tore that off and just put a normal screen protector on and i bought a full body skin from skinit, so my phone looks sexeh and its pretty protected
just bought a zagg invis shield for my psp slim and my NDS lite, and i bought their zagg sparq, since its 100$ i got it for 50 its a 6000 mah battery with 2 usb ports that give 1000mah each. all in all i spent like 72$ instead of the 150$
all in all its a good skin, it didnt gather any dust or hair or anything for me, i put it on in my kitchen, but i dont reccomend it on a touch screen, like that other guy said it resists a little.
I could not resist!
magicalan said:
I could not resist!
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lol, nice!
let us know how it works out
N0J said:
lol, nice!
let us know how it works out
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sure will, the charger thing looked promising i wanted to buy everything! haha
WASTE-OF-MONEY
At least for the Hero. These things are a total pita to put on. They don't seem to make the screen any less sensitive but they do make it harder to slide your finger across it.
Application is a mess, if you are ocd about your electronics then tape up the speaker because water is going to get on it. My g/f's went on well and is almost not obvious but mine looks absolutely terrible, and I did hers first! AND they don't even cover the entire screen! I am very disappointed in the zagg invisible shield for the sprint cdma hero.
I'd like to find a thin, rigid, plastic screen protector. I bet there's one out there somewhere.
*update- after writing this post I couldn't take it anymore. My zagg shield is now protecting the applicator card that came with it.
it might be too late for the sale... who knows... but previously purchased just the front screen protector and not the whole body. im pretty happy with it
i had already used a rubbery body thing for the back but when coupled with the zagg protector, i am alot less worried about accidentally putting my hero in the same pocket as my keys when inebriated.
application was a pita. good luck!
I just ordered one for my Eris, hopefully it's not as bad as you guys are mentioning it. Then again the Eris uses a different material, and I only plan to use the whole front(screen + around the buttons).
nebenezer said:
WASTE-OF-MONEY
At least for the Hero. These things are a total pita to put on. They don't seem to make the screen any less sensitive but they do make it harder to slide your finger across it.
Application is a mess, if you are ocd about your electronics then tape up the speaker because water is going to get on it. My g/f's went on well and is almost not obvious but mine looks absolutely terrible, and I did hers first! AND they don't even cover the entire screen! I am very disappointed in the zagg invisible shield for the sprint cdma hero.
I'd like to find a thin, rigid, plastic screen protector. I bet there's one out there somewhere.
*update- after writing this post I couldn't take it anymore. My zagg shield is now protecting the applicator card that came with it.
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lol i used it on my vogue i had and on my hero the universal screen protector
and on my ipod full cover and my brother's ipod
i dont have trouble with any of them... so i dont know about you.: S
Yeah, I don't know. They're a big name in the business and I know they didn't get that way selling crap. I think I got a defect. I read more reviews about them and most people seem to like them. I also checked out my g/f's more closely and I have to admit if mine had come out as good as hers I wouldn't have anything to complain about. Mine was crap, totally took away from the touchscreen.
I will be calling zagg tomorrow... hopefully they'll help me out with a replacement, they do have a 30 day satisfaction guarantee so if nothing else I'll send it back and try something else.
Sorry for the rant but you know the saying, "A happy customer tells 1 person, an unhappy customer tells ten".
Rant over, please continue...
nebenezer said:
Yeah, I don't know. They're a big name in the business and I know they didn't get that way selling crap. I think I got a defect. I read more reviews about them and most people seem to like them. I also checked out my g/f's more closely and I have to admit if mine had come out as good as hers I wouldn't have anything to complain about. Mine was crap, totally took away from the touchscreen.
I will be calling zagg tomorrow... hopefully they'll help me out with a replacement, they do have a 30 day satisfaction guarantee so if nothing else I'll send it back and try something else.
Sorry for the rant but you know the saying, "A happy customer tells 1 person, an unhappy customer tells ten".
Rant over, please continue...
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what you said its true i bought a universal screen protector for the hero first but my screen kept getting dust after the last screen it had that it was the third it worked perfectly.. i made mistakes that the screen keeps and cant remove like dirt and dust :x so you gotta do it fast ......i still like them
you have lifetime guaranteed just need to make a form of somekind send it back and they will give you another one free ^^ check the page

Word to the wise(scratch subject)

Well..like everything else I own...it was bound to get some imperfection within a short amount of time in possession. But lemme make myself clearer...I dropped my phone on the pavement and therefore I now have a scratched screen. While we all know metal can't scratch glass..pavement and diamond rings apparently still apply. But this isn't to simply warn all of you of the obvious fact that screen protectors are very handy on any device, but its to inform that no method found on he internet will cure scratches on the glass. From toothpaste to Brasso(which makes it worse actually). Nothing works..and therefore you are doomed to the scratches! Not sure what half he people on the internet are raving about on half the remedies for scratches in glass, but that's all it is, is hype. So learn from me either live with the scratches, buy protectors while you can...or end up forking over the money for a new screen eventually.
Bummer...not even sure if a screen protector would have survived concrete. But a good case would have...
Metal can't scratch glass? Is this something new for 2010.
indiearmy said:
Metal can't scratch glass? Is this something new for 2010.
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Sorry lol..Was typing it on my phone while watching Reno 911...I meant to say "metal can't scratch gorilla glass as easily".
Otherwise...I guess I'll try and wait out the arrival of HTC bravo or Supersonic...if either come to the US with a sim card carrier, and just give this nexus one to my GF. She claims I'm just being paranoid over something small so I guess she won't mind taking over ownership should a better phone come out.
fykick said:
Sorry lol..Was typing it on my phone while watching Reno 911...I meant to say "metal can't scratch gorilla glass as easily".
Otherwise...I guess I'll try and wait out the arrival of HTC bravo or Supersonic...if either come to the US with a sim card carrier, and just give this nexus one to my GF. She claims I'm just being paranoid over something small so I guess she won't mind taking over ownership should a better phone come out.
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Your completely giving up on the phone because a simple scratch on the screen, and instead you will wait for the Bravo a phone uglier than the concept model? This scratch must be very, very, bothersome.
I do get heavily irritated over small things such as this, but I would never buy an entire new phone over it. If its noticeable when the phone is on, then maybe yea..
fykick said:
Well..like everything else I own...it was bound to get some imperfection within a short amount of time in possession. But lemme make myself clearer...I dropped my phone on the pavement and therefore I now have a scratched screen. While we all know metal can't scratch glass..pavement and diamond rings apparently still apply. But this isn't to simply warn all of you of the obvious fact that screen protectors are very handy on any device, but its to inform that no method found on he internet will cure scratches on the glass. From toothpaste to Brasso(which makes it worse actually). Nothing works..and therefore you are doomed to the scratches! Not sure what half he people on the internet are raving about on half the remedies for scratches in glass, but that's all it is, is hype. So learn from me either live with the scratches, buy protectors while you can...or end up forking over the money for a new screen eventually.
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Have you priced out a new screen, by any chance?
All I keep reading is currently a repair for things like screens run 250 from HTC and maybe 75 to 150 from some place in Texas.
As for giving up on the nexus, I didn't mean give up on the nexus...just give it away when they come out with something newer should the specs not be lacking in the hardware section. The all black of the bravo, or even red/black of the supersonic are more my style anyways. But if their specs are worse, ill stick with the nexus.
Luckily I keep the stock case on...
because it seems I forget it is in my lap and I get out of the car, and so far I've dropped it about 5 times on the pavement and it is still beautiful!
Haha..you're totally right the stock case was doing me a great justice but I had gotten out of the car texting and sat my case down in the passenger seat and on the way back and at the edge of the pavement and grass it fell out of my hand lol ... and skipped around a a bit and resulted in one scratch/etch you can see while the phone is on and about 3 more while its off. Even the edges of whatever material the phone is made of has an etch in it. All these are very small seperately but all together are very distracting. I hope eventually I can get the screen repaired for under a hundred. Then I'd buy a protector and be happy with my nexus. But right now the prices to repair them are more than I originally paid for the phone. An I'd rather not pay more than a hundred for screen repair.
galaxys said:
Bummer...not even sure if a screen protector would have survived concrete. But a good case would have...
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The right screen protector, such as the invisibleSHIELD or Clear Protector, would have prevented this.. I only say this cuz of personal experience..
Ssantos6981 said:
because it seems I forget it is in my lap and I get out of the car, and so far I've dropped it about 5 times on the pavement and it is still beautiful!
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Christ... are you kidding?!
Mine goes in the passenger seat with a seatbelt firmly on and airbags fully deployed.
The wife gets shoved in the glove box
Some watch repairers have buffing machines to take scratches out of glass, you could try to find one of them.
I didn't even put the battery in my Nexus One until after I had put an Invisibleshield on it.
i highly recommend investing in a full phone protector.. i paid $35 and they wrapped my phone entirely in plastic screen protector material. Lifetime warranty on the stuff too.
If it ever gets scratched just bring it back and they replace it free.

[WARNING] Official T-Mobile Screen Protectors for Samsung Vibrant have serious flaws.

The official t-mobile "antismear" screen protectors are not only $14.99 USD (+tax), which is way to expensive, but after placing them on the phone they create a "rainbow effect", meaning that it leaves tiny dots of distorted color until the screen protector is taken off. This "rainbow effect" is present on all screen protectors but usually disappear after 2-3 hours of use, in these screen protectors, not so, the "rainbow effect" is constant, even after the microbubbles have been worked out. This is a definite do not buy.
EDIT: you people.sure.are picky
i don't use them, but thanks for the heads up
someone told me a should get a case today too. but that's what the insurance is for IMO
realook. thats all i gotta say
Realook is alright, I like ZAGG's invisible shield personally.
tooken??? - I will submit it to urbandictionary.com
darkknight49 said:
realook. thats all i gotta say
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I can vouch for this. I use a Realook and you can't even tell there's a protector on there.
lqaddict said:
tooken??? - I will submit it to urbandictionary.com
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I think he meant "takified."
I think he meant "takified."[/QUOTE]
LOL. You 2 made my day.
lolcopter said:
i don't use them, but thanks for the heads up
someone told me a should get a case today too. but that's what the insurance is for IMO
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dude, f that. i just gave up with asurion and told them where they can go. they will find any excuse to invalidate a claim. do NOT rely on them to be your safety net.
Just sayin....
I don't think it's any worse than most anti-glare/fingerprint screen protectors. The main bad thing is that it doesn't even cover the full screen. If you want anti-glare/fingerprint I would suggest the SGP Steinheil Anti-Fingerprint. But it will still have the speckling like the T-Mobile one.
If you want clarity and don't care about fingerprints as much then I would definitely recommend the Realook as well.
I am a minority on XDA... I ordered a few matte anti-finerprint SPs from eBay a few days ago. It doesnt do the beautiful screen as much justice as naked, but the fingerprints/smudges/greasy swipe lines make me crazy. I think the TMobile protectors sound like the ones I have but I haven't had any rainbow or bubble issues thankfully.
Sent from my SGH-T959 using XDA App
NikolaiT said:
Realook is alright, I like ZAGG's invisible shield personally.
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I've had both, Zagg on my ipod touch and Realook on my vibrant. I prefer realook for the vibrant. Perhaps zagg has improved in the few years I've had my ipod.
I'm using the t-mobile anti smear screen protector. You do lose screen quality with it, but it's so nice having it hear in Miami with all the humidity the screen feels smooth most of the time. It's the only reason I got it to be honest, and I'll probably leave it on until I find a screen protector that is as smooth as this one
Man, I read "serious flaws" and all I could think about was maybe the ones they sell don't protect against scratches. That's a "serious flaw". Gunking up the displaying isn't that serious.
But anyway, I honestly just left the one that comes with the phone on. It's perfect. They are made a little too big though, so what I had to do was take it off, take a few mm off of the top, including the tab, and then take a few mm off of the side. I then ran it under hot water, used some dish detergent to wash the sticky side, rinsed real well, and laid it down, sticky side up, on a lint-free cloth to dry overnight. Once it's on and you have the gel case over it, you cannot tell it was ever cut. It looks beautiful and performs well.
Mine never came with screen protector lol
siirial said:
dude, f that. i just gave up with asurion and told them where they can go. they will find any excuse to invalidate a claim. do NOT rely on them to be your safety net.
Just sayin....
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nexus one or galaxy s? i hear asurion is hit-or-miss with the nexus
i put a zagg invisible shield on my ipod touch when i bought it, but then one day i noticed a minor imperfection and kept messing with it until i got fed up and ripped the thing off completely
since then i've come to realize that i'm a bit too OCD for these things. almost 3 years later and my ipod touch screen is just fine. i'm sure my galaxy s will be fine too, especially after watching all those torture test videos.
a touchscreen was meant to be touched, IMO. don't let it share pockets with keys or anything else and you should be good to go
(/mini-rant)
I can't say that relying on insurance is that bright of an idea. An insurance replacement is going to cost you $150.00, UNLESS they find a way to deny your claim, and can be mitigated, with a $10.00 screen protector.
gokrisgo said:
I'm using the t-mobile anti smear screen protector. You do lose screen quality with it, but it's so nice having it hear in Miami with all the humidity the screen feels smooth most of the time. It's the only reason I got it to be honest, and I'll probably leave it on until I find a screen protector that is as smooth as this one
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Are these the ones you're using?
EDIT: Imag upload fail ill try again here in a minute
returnofsid said:
I can't say that relying on insurance is that bright of an idea. An insurance replacement is going to cost you $150.00, UNLESS they find a way to deny your claim, and can be mitigated, with a $10.00 screen protector.
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Click to collapse
i wouldn't file an insurance claim for a scratched screen. i just don't see a scratched screen happening anytime soon *knock on wood*
if there was some imperfection or malfunction i would probably try to find a reason to use the extended warranty. or, as the guy at the t-mobile store said, i could "hit the phone into the ocean with a golf club, and get a new one for $120."
lolcopter said:
or, as the guy at the t-mobile store said, i could "hit the phone into the ocean with a golf club, and get a new one for $120."
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I'm sure he followed that with -- "wink, wink". (I just signed up for TMO's insurance, so I have the fine print in front of me -- naturally, "intentional loss or damage" is excluded... but he knew that, of course).
Hmm, I see that "cosmetic damage" ("cracking, marring, or scratching") that "does not affect the manufacturer's intended use" is also excluded. So this wouldn't help for a cracked screen, as long as the phone isn't bricked or acting funky as a result.
I wouldn't rush to file a claim unless I really needed to... hate the thought of holding a refurbed phone to my ear that's been in someone's ass pocket. But if I really lost or destroyed mine, guess a $130 refurb beats a $500 new one...

Dust under the screen

I have, I think, 2 tiny specs of dust on under my screen. They can only be seen in direction, bright sunlight. I dont think I care. Anyone else?
Yes, I do care about the dust under your screen.
...If it's true, then I'll be worried. That kind of thing irritates the hell outta me. My Droid is in pristine condition after 15 months, but the one tiny spec under it's screen still catches my eye.
Are you sure its under the screen and not under a your protector? (If you have one.) I think I would feel all kinds of skeeved if I saw dust. But that probably comes from my photography background. Lens with dust in it? Eeeew. I dont see dust under mine. But then again there are so, so, so many finger prints.
(Goes back to munching peanut butter and jelly sandwiches and Xooming. )
I just noticed dust under my screen as well. Very not cool. Come on Motorola, how lame of you to not seal up the screen. I have not even had mine for a week and I notice three pieces of dust under there. They are really not noticeable unless I get that morning slanted sun light to hit the screen. I do however shudder to think of how dusty it will be in a year if I already have this much in a week.
Just noticed a dust spec under my screen as well. Had the XOOM for over a month now. It's highly noticeable when I'm using an app with a white-lit screen background. (Like Gmail). This is so not cool. Not to mention, I can't open it up to clean it because it will probably void my warranty.
Yea I have one little spec. Not sure what it is because its white so I'm assuming its dust and not a pixel/screen quality problem.
Its situated right underneath the back button placement in landscape so its super irritating. I might exchange.
martonikaj said:
Yea I have one little spec. Not sure what it is because its white so I'm assuming its dust and not a pixel/screen quality problem.
Its situated right underneath the back button placement in landscape so its super irritating. I might exchange.
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Not sure how coincidental this is, but it have the same spec in the same spot.
Sent from my Xoom using XDA Premium App
Yup!! I also have dust under my screen. One little spec of dust. It really does bother me too, I kept not even thinking it was under the screen so I kept using a cloth on it and it just wouldn't rub off. Then I finally took a closer look at it, ahh it's under the screen, how Nice that is Moto!!!
Sent from my DROIDX using XDA App
I had one in the center of screen, returned my xoom over it. My new xoom has one near a corner, but it is much smaller than the last spec.
OK. That's weird. I have the dust spec in the exact same spot others do.... opposite of the power button.
Sent from my Xoom using XDA Premium App
really wow, i am freaking out.. i guess i shouldnt get this xoom.. could it be dead pixels?? man my galaxy tab didnt have as many issues
I just exchanged mine for having one right by the back button. so far so good on my new one. Wifi only model.
you could always take it apart and clean the screen. here are the instructions to do so. It is the same for wifi xoom as well.
http://www.ifixit.com/Teardown/Motorola-Xoom-Teardown/4989/1
OMG, I hope this is only for a very small few because I plan on getting a Xoom next month and this thread is starting to freak me out a bit.
znfrazier said:
you could always take it apart and clean the screen. here are the instructions to do so. It is the same for wifi xoom as well.
http://www.ifixit.com/Teardown/Motorola-Xoom-Teardown/4989/1
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Click to collapse
I wouldn't advise anyone to take it apart. Cuz you might add more dust to it. Just by opening it you will be exposing it to alot more dust around the house or wherever you are, even from your own skin. Plus it void you warranty am uncle motor will not exchange it for you. The best option if still under warranty is to exchange it ASAP. I too have notice a little spec near my back button, but am way past warranty so I don't have that choice. But it's a shame that Motorola miss this potential issue. Now I know the screen is somehow expose, I can only imagine what will happen in years to com. That why I can't wait for the Outterbox Defender Series Xoom Case.
As far as I know, the display is not glued to the screen glass. Unfortunately, this means that always some percentage of xooms and even after some time using it, some dust will filter in between. However, I prefer to have a little dust on my screen than having to pay 400$ to change the screen in case it gets scratch or broken, which is what would happen having an iPad.
supremecream06 said:
I wouldn't advise anyone to take it apart. Cuz you might add more dust to it. Just by opening it you will be exposing it to alot more dust around the house or wherever you are, even from your own skin. Plus it void you warranty am uncle motor will not exchange it for you. The best option if still under warranty is to exchange it ASAP. I too have notice a little spec near my back button, but am way past warranty so I don't have that choice. But it's a shame that Motorola miss this potential issue. Now I know the screen is somehow expose, I can only imagine what will happen in years to com. That why I can't wait for the Outterbox Defender Series Xoom Case.
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Click to collapse
yeah true i mean i took mine apart because its easier to just wipe the dust away but scratch that this will void your warranty, only do if you know what you are doing and have the right tools. if not you risk damaging your device.
I have what looks like a piece of red lint under the screen it is not a dead pixel(you can see it under strong light with the screen off), it is in the center and bothering me. I called up Moto and they are having me send it in for repair. I am wondering if they are going to even try to clean the screen or send it back and say sorry only cosmetic and not a warranty issue.
I have two Xooms, one is Verizon's 3G and another is Wi-Fi version. Both are perfect with no dust under the screen on neither one.
Both tables spend quite a bit of time outside in a dusty area here in AZ. So far so good, no problems at all.
Another idea... How about original poster would make a poll? This way everyone can vote and we will have a better idea of what situation is.

Screen cracked when in pocket

Hello All,
Took my S3 out of my pocket today and noticed that the screen has a crack all the way from the bottom left corner to the home button (picture attached). I have had my S3 for about two weeks now and am really disappointed with the quality of the product. I always keep the screen facing inwards towards my leg so am really at a loss as to how I managed to crack it.
I bought the phone from Amazon UK and am wondering if I can get a replacement stating manufacturing defect or should I contact Samsung directly.
Any ideas?
TIA.
Ouch feel sorry for you mate. No insurance I take it?
If you can prove it was a defect you have a good leg to stand on. They might realize if they can't find and marks or impact points. Good Luck as you will need it..
Sent from my GT-I9300 using xda premium
You can always try to get it replaced but I think the chance will be small they will replace the phone as it is cracked, they will definitely blame it on force from outside. Are there more phones cracked this easily as you described it that you are aware of?
Sorry to hear you cracked the screen, imo the phone is quite strong, mine dropped by accident from three feet high without any damage. But that doesn't get you anywhere, I know that...
Now I look at the cracked screen it looks like something pressured the left side of the home button strongly.
Verstuurd van mijn GT-I9300 met Tapatalk
Sometimes this just seems to happen. I've only seen one other person who had this happen with a Galaxy S3, but I've heard stories like this since the Nexus One came out.
I'm guessing some devices just happen to have structural integrity problems with their glass, I don't really know if much can be done because of how extremely rare it is.
You should have got insurance or been.more careful. It is **** when this happens buddy.
They (Samsung/amazon) will not exchange it for any reason as it will be seen as damaged caused in your possession and that when it was sold there were no cracks or anything.
I work for a phone retailer and deal with this kind of thing at least once a week.
Try protect your bubble or something like that , then make a claim.
Hope you get it sorted.
Sent from my HTC One X using xda premium
It looks like the glass underneath the home button is not very thick only a few mm, and looks to be the weakest point on the phone screen, see how it`s broken on the bottom left corner of the home button.
John.
Nope, no insurance unfortunately. Forgot to mention that the phone was protected by a gel tpu case...
Really bummed!
wow that sucks... feel your pain.. every time I read a post like this, the more afraid I am of getting this phone..
I've sent stuff back to Amazon within the 30 days they have for returns that were broken. Just stated return under poor quality, faulty and they just asked if I wanted another or a refund. Not £500, under a ton. But they are pretty good with returns.
Don't bother with Samsung.. they are a waste of time. Contact Amazon.
Funny thing is I`ve been not only reading, but also hearing lots of reports about the fragility of the S3. Bad thing is that I got mine last week. I am being extra careful with it.
I wonder if Samsung realizes they have delivered such a fragile product.
I've also heard that. But here's some sort of consolidation I have had 4 people come back into my shop with cracked screens on their HTC one x's, some claiming it just happened , others that they pressed hard on the screen etc. (Regardless how it happened the screen is still cracked)
Some had insurance (so only insurance excess to pay) and the others who didn't, HTC only charged them 79.99 for either a replacement phone or the screen fixed. ( which in my experience in a new £500 expensive smart phone is amazing)
So there you have it. **** happens. No phone is perfect and mistakes happen.
Sent from my HTC One X using xda premium
Thank you all for your replies.
I contacted Amazon today and they were quite open to doing a refund/replacement. I went for a replacement as I am quite happy with the phone overall. Glad I bought the phone through Amazon.
Will most definitely get insurance on this puppy second time around!
Great news man. You are one lucky fella.
Sent from my GT-I9300 using xda premium
the screen is still working i take it... no reason why you couldnt still have taken insurance out and just claimed in a few weeks? but hey ho... good news amazon replacing for free i suppose:good:
I too would do an Amazon return/exchange. You can do it through their site and never even have to talk to someone. I think you'll be fine as it doesn't look like it was dropped.
Savage24 said:
the screen is still working i take it... no reason why you couldnt still have taken insurance out and just claimed in a few weeks? but hey ho... good news amazon replacing for free i suppose:good:
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Click to collapse
If Amazon did not offer the replacement, I would have gone the Insurance route.
slopokdave said:
I too would do an Amazon return/exchange. You can do it through their site and never even have to talk to someone. I think you'll be fine as it doesn't look like it was dropped.
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I did not drop the phone thankfully. And it was not like I was wearing tight skinny jeans or sumthin, the phone had plenty of room to breathe in the pocket but somehow I still managed to crack the screen. I have had a Nexus One for 3 years and I was able to keep that crack free without a problem. I understand that it is one of those things but I am not feeling the quality love from Samsung on this one.
maybe it was a bump from human traffic etc etc that you might not have noticed?
since you already said your pocket has lots of breathing room, the only time that pocket is going to be tight is when you're sitting down. i don't think the pressure from that would be enough.
Gorilla glass or not it looks like the GS 3 has extremely fragile glass on the front. I have dropped both my nexus one and my sensational xl a couple of times without problem. Neither of those devices had gorilla glass! Also several users in my country even reported cracks on the plastic back cover. This comes as a shock considering the first 2 galaxy s devices are well known for their toughness. why this sudden regression in durability?
Just a postive side, i have nothing but great things to say about the make of the phone.
I, though it sucks to say....have dropped my sexy Gs3 6 times already(this is a first for anyone phone i have owned) the silver bumper is completely ate up, looks like i dragged the edges of the phone the concrete ALOT...lol
but the Glass after all six drops.....FLAWLESS, no scratches no cracks. and all six were from waist up. lucky or not, i am impressed to say the least.

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