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About a week ago my Xoom touchscreen just quit responding. I was using it one night put it on the dock to charge and the next morning..touchscreen unresponsive.
So I sent my Xoom wifi over to Moto to get it repaired. I get it back today and a page right on top of the box had a checkbox that said that my unit has water damage and is unrepairable.
Now a little history, I bought the wifi on the day it came out March 27th at Best Buy. I bought the Invisible Shield along with it. I literally opened the box and put the Invisible Shield on the screen before even turning on the device. I put the Xoom in the gel case that I had from the 3g that I had returned.
Being such an expensive item I have babied this Xoom it literally has not been anywhere where water could have gotten into the unit. I'm attaching a few links so you guys can see the pictures that moto sent me and claimed that it was my unit.
The pictures look like they came from a unit that was abused and probably dipped in water. From the outside of my Xoom it has no damage at all. It has been in its case from day one.
What do you guys think I can do?
(I've been a member of this forum for awhile I just never posted until recently as I usually just browse. So i am unable to put a link up of the pictures yet.)
wiesman2613 said:
About a week ago my Xoom touchscreen just quit responding. I was using it one night put it on the dock to charge and the next morning..touchscreen unresponsive.
So I sent my Xoom wifi over to Moto to get it repaired. I get it back today and a page right on top of the box had a checkbox that said that my unit has water damage and is unrepairable.
Now a little history, I bought the wifi on the day it came out March 27th at Best Buy. I bought the Invisible Shield along with it. I literally opened the box and put the Invisible Shield on the screen before even turning on the device. I put the Xoom in the gel case that I had from the 3g that I had returned.
Being such an expensive item I have babied this Xoom it literally has not been anywhere where water could have gotten into the unit. I'm attaching a few links so you guys can see the pictures that moto sent me and claimed that it was my unit.
The pictures look like they came from a unit that was abused and probably dipped in water. From the outside of my Xoom it has no damage at all. It has been in its case from day one.
What do you guys think I can do?
(I've been a member of this forum for awhile I just never posted until recently as I usually just browse. So i am unable to put a link up of the pictures yet.)
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I suppose it is possible that the liquid solution used to apply the skin somehow seeped down into the display along the edges. I really don't know what your options are man but I will say this... none of our units came in a sealed box so how are we to know that the unit we bought and paid for shipped from the manufacturer unused? Thats grounds for some sort of legal person to figure out in my opinion.
Call them and be very friendly, but if someone won't help you, get a manager. If the manager won't help, ask for their supervisor (and so on). Don't be rude, but make sure you don't let them off the phone unless they hang up on you. Keep saying: That isn't my xoom. You must have mixed something up.
Good luck!
slack04 said:
Keep saying: That isn't my xoom. You must have mixed something up.
Good luck!
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For some reason that reminded me of the Shaggy song , "It wasn't me".
The Shaggy Defense
HuckFinn said:
For some reason that reminded me of the Shaggy song , "It wasn't me".
The Shaggy Defense
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Lmao
Sent from my Xoom using XDA App
Email me your liquid damage pictures please. iammodo( at) gmail I am rather expert in these matters.
Sent from my phone
Easy option. I've done this with my ipad and many phones if I didn't have time to fix it myself. You tell them only problem I had was the touchscreen but the night b4 it was heating up and that can cause moisture build up and that can change the indicator showing its wet. Now if they say that it looks like something clearly spilled then maybe some1 might've and hid the truth from u. Good luck!
Sent from my MB860 using XDA Premium App
Ohh also the sun can damage it. Was it near the window where the sun light was hitting it? Ive repaired countless things for my customers and sometimes it shows wet indicator when it really was never dropped in or spilled on. Let me know. If anything give me ur serial number n all n ill call for u.
Sent from my MB860 using XDA Premium App
Did you use water applying the screen protector?
I'll never understand why people use screen protectors on any phone/tablet devices these days. They all have glass screens.
Water could have gotten in there during installation and very slowly corroded the components.
Thanks for the tips.. I ended up taking the xoom back to best buy as a last resort ..
After the geek squad guy at the counter tried to give me the typical run around I asked to speak to a manager.. (nicely of course) After going back and forth for a bit they decided to give me a new xoom!!
I definitely didn't expect that but I will tell you best buy earned my loyalty just from that one thing.
As for the previous xoom the only thing I did was put the invisible shield on it withtl that solution they give you.. that's the only way I can imagine it could've gotten water damage..
As for moto I will tell you in the future I will most likely not purchase one of their products as they were of no help and did everything they could to get me off the phone when I called to discuss their water damage claim..
Bauxite said:
Did you use water applying the screen protector?
I'll never understand why people use screen protectors on any phone/tablet devices these days. They all have glass screens.
Water could have gotten in there during installation and very slowly corroded the components.
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I understand your statements about water and understand your corrosion theory...however, I'm not sure I understand your logic about not using a screen protector. Many people have reported that even Gorilla Glass scratches depending on the circumstances.
I'm not trying to sound condescending, so I hope this is not taken that way. I'm interested in your rationale though...convince me why I don't need a screen protector...I'll gladly like the chance to save $20-$30 I spend on screen protectors.
Dollyllama said:
I understand your statements about water and understand your corrosion theory...however, I'm not sure I understand your logic about not using a screen protector. Many people have reported that even Gorilla Glass scratches depending on the circumstances.
I'm not trying to sound condescending, so I hope this is not taken that way. I'm interested in your rationale though...convince me why I don't need a screen protector...I'll gladly like the chance to save $20-$30 I spend on screen protectors.
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I have a Droid Incredible that is one year old. No screen protector. It "travels " in my pocket, and gets a lot of use every day. Not one scratch or mark of any kind on the screen.
So, no screen protector on my Xoom either. And there are no scratches on it's screen although it's only 7 weeks old.
Sent from my Xoom using Tapatalk
Now don't listen to Pandora on your new XOOM while taking a shower. The steam will show water damage very very quickly.
wiesman2613 said:
Thanks for the tips.. I ended up taking the xoom back to best buy as a last resort ..
After the geek squad guy at the counter tried to give me the typical run around I asked to speak to a manager.. (nicely of course) After going back and forth for a bit they decided to give me a new xoom!!
I definitely didn't expect that but I will tell you best buy earned my loyalty just from that one thing.
As for the previous xoom the only thing I did was put the invisible shield on it withtl that solution they give you.. that's the only way I can imagine it could've gotten water damage..
As for moto I will tell you in the future I will most likely not purchase one of their products as they were of no help and did everything they could to get me off the phone when I called to discuss their water damage claim..
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Yeah they don't repair tablets. That's why their "protection" plans cost more than they normally would. They just replace the entire thing. Did you ever register the zagg shield on their site? Since it has a lifetime warranty you should be able to get a replacement for that too. Although, I think you have to send in the old one once you remove it.
Did you remove it before returning your old one?
Bummer about your experience man, glad it worked out for ya.
And for the others talking about not getting a screen protector... i was/am a huge hater of them, never had one on my evo and it lives in my pocket with keys and other junk, it has never scratched, so needless to say i never wanted one on my Xoom either, but the fingerprints and glare were too much so i bit the bullet and even though it took a while to get used to i don't regret it one bit
Sent from my Xoom using Tapatalk
Im all about the screen protector. Not to stop the scratches so much, but I have the anti grease sheilds on all my stuff. I hate fingerprints!!1 I wish I could get them big enough to put on the back windows of my cars to keeps the kids little finger prints off the glass
BTW...glad to hear you got a new Xoom.
Carphone warehouse over in the uk have a nice little notebook padded cover that i bought for my xoom with a zip on it, although its loose, the protection works a treat and in my bag too, protects it from scratches etc, etc,
never been a huge fan of protective screens, never been able to get them on without there being some sort of problem.
My advice on this one for water damage;
- "Apple "Claimed" in the UK that iphone useres had decided to dip their phones into glasses of water, glasses of water which infact were no existant, they were taken to Watchdog, (UK BBC show) and were forced to change their process for evaluating water damage. Turns out people sweating were setting of the water damage indicators due to them being on the charging port XD"
Maybe pester Motorola.
cam30era said:
I have a Droid Incredible that is one year old. No screen protector. It "travels " in my pocket, and gets a lot of use every day. Not one scratch or mark of any kind on the screen.
So, no screen protector on my Xoom either. And there are no scratches on it's screen although it's only 7 weeks old.
Sent from my Xoom using Tapatalk
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The thing is, your Dinc has never been dropped. Do you have a case for it btw? Cases create a gap between the screen and the ground so that is to prevent cracked screens. On the other hands, screen protectors serve many purposes, scratches, glare, fingerprint.....so it is a very good thing to have. I believe it is money well spent.
Though, some don't read the instruction and spray the water on the screen (not pointing finger at you op ) and that's when it gets damaged. Just spray the screen protector itself is safe enough. But seriously, I respect your belief, I am still considering screen protectors are good at what they do.
Sent from my Xoom using XDA Premium App
Good that the OP got redress without too much hassle.
As a point of reference for future issues involving items of "substantial" value, always take pics (with date stamps) before sending stuff in to RMA. Even though it wouldn't be incontrovertible proof, it's a sign of due diligence that can be used in small claims court.
Which is the logical next step, assuming other efforts at redress fail, and assuming you feel strongly enough to take action. People usually get scared off when the word "legal" is involved, but with some homework, you can be competent in a small-claims case.
And since we're on the Internet, the first step, of course, is to look up the FAQs for small claims suit in your locality. Your govt is your friend (if you would bother to look). Here is the FAQ for Calif, USA.
http://www.courtinfo.ca.gov/selfhelp/smallclaims/
wang1404 said:
The thing is, your Dinc has never been dropped. Do you have a case for it btw? Cases create a gap between the screen and the ground so that is to prevent cracked screens. On the other hands, screen protectors serve many purposes, scratches, glare, fingerprint.....so it is a very good thing to have. I believe it is money well spent.
Though, some don't read the instruction and spray the water on the screen (not pointing finger at you op ) and that's when it gets damaged. Just spray the screen protector itself is safe enough. But seriously, I respect your belief, I am still considering screen protectors are good at what they do.
Sent from my Xoom using XDA Premium App
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No case for my DINC. And I have dropped it several times, hard enough for the back to come off, and the battery to come out (talk about a forced reboot!). I really am not convinced of the value of screen protecrors. But it's an individual decision, of course.
Sent from my Xoom using Tapatalk
Hello All,
Took my S3 out of my pocket today and noticed that the screen has a crack all the way from the bottom left corner to the home button (picture attached). I have had my S3 for about two weeks now and am really disappointed with the quality of the product. I always keep the screen facing inwards towards my leg so am really at a loss as to how I managed to crack it.
I bought the phone from Amazon UK and am wondering if I can get a replacement stating manufacturing defect or should I contact Samsung directly.
Any ideas?
TIA.
Ouch feel sorry for you mate. No insurance I take it?
If you can prove it was a defect you have a good leg to stand on. They might realize if they can't find and marks or impact points. Good Luck as you will need it..
Sent from my GT-I9300 using xda premium
You can always try to get it replaced but I think the chance will be small they will replace the phone as it is cracked, they will definitely blame it on force from outside. Are there more phones cracked this easily as you described it that you are aware of?
Sorry to hear you cracked the screen, imo the phone is quite strong, mine dropped by accident from three feet high without any damage. But that doesn't get you anywhere, I know that...
Now I look at the cracked screen it looks like something pressured the left side of the home button strongly.
Verstuurd van mijn GT-I9300 met Tapatalk
Sometimes this just seems to happen. I've only seen one other person who had this happen with a Galaxy S3, but I've heard stories like this since the Nexus One came out.
I'm guessing some devices just happen to have structural integrity problems with their glass, I don't really know if much can be done because of how extremely rare it is.
You should have got insurance or been.more careful. It is **** when this happens buddy.
They (Samsung/amazon) will not exchange it for any reason as it will be seen as damaged caused in your possession and that when it was sold there were no cracks or anything.
I work for a phone retailer and deal with this kind of thing at least once a week.
Try protect your bubble or something like that , then make a claim.
Hope you get it sorted.
Sent from my HTC One X using xda premium
It looks like the glass underneath the home button is not very thick only a few mm, and looks to be the weakest point on the phone screen, see how it`s broken on the bottom left corner of the home button.
John.
Nope, no insurance unfortunately. Forgot to mention that the phone was protected by a gel tpu case...
Really bummed!
wow that sucks... feel your pain.. every time I read a post like this, the more afraid I am of getting this phone..
I've sent stuff back to Amazon within the 30 days they have for returns that were broken. Just stated return under poor quality, faulty and they just asked if I wanted another or a refund. Not £500, under a ton. But they are pretty good with returns.
Don't bother with Samsung.. they are a waste of time. Contact Amazon.
Funny thing is I`ve been not only reading, but also hearing lots of reports about the fragility of the S3. Bad thing is that I got mine last week. I am being extra careful with it.
I wonder if Samsung realizes they have delivered such a fragile product.
I've also heard that. But here's some sort of consolidation I have had 4 people come back into my shop with cracked screens on their HTC one x's, some claiming it just happened , others that they pressed hard on the screen etc. (Regardless how it happened the screen is still cracked)
Some had insurance (so only insurance excess to pay) and the others who didn't, HTC only charged them 79.99 for either a replacement phone or the screen fixed. ( which in my experience in a new £500 expensive smart phone is amazing)
So there you have it. **** happens. No phone is perfect and mistakes happen.
Sent from my HTC One X using xda premium
Thank you all for your replies.
I contacted Amazon today and they were quite open to doing a refund/replacement. I went for a replacement as I am quite happy with the phone overall. Glad I bought the phone through Amazon.
Will most definitely get insurance on this puppy second time around!
Great news man. You are one lucky fella.
Sent from my GT-I9300 using xda premium
the screen is still working i take it... no reason why you couldnt still have taken insurance out and just claimed in a few weeks? but hey ho... good news amazon replacing for free i suppose:good:
I too would do an Amazon return/exchange. You can do it through their site and never even have to talk to someone. I think you'll be fine as it doesn't look like it was dropped.
Savage24 said:
the screen is still working i take it... no reason why you couldnt still have taken insurance out and just claimed in a few weeks? but hey ho... good news amazon replacing for free i suppose:good:
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If Amazon did not offer the replacement, I would have gone the Insurance route.
slopokdave said:
I too would do an Amazon return/exchange. You can do it through their site and never even have to talk to someone. I think you'll be fine as it doesn't look like it was dropped.
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I did not drop the phone thankfully. And it was not like I was wearing tight skinny jeans or sumthin, the phone had plenty of room to breathe in the pocket but somehow I still managed to crack the screen. I have had a Nexus One for 3 years and I was able to keep that crack free without a problem. I understand that it is one of those things but I am not feeling the quality love from Samsung on this one.
maybe it was a bump from human traffic etc etc that you might not have noticed?
since you already said your pocket has lots of breathing room, the only time that pocket is going to be tight is when you're sitting down. i don't think the pressure from that would be enough.
Gorilla glass or not it looks like the GS 3 has extremely fragile glass on the front. I have dropped both my nexus one and my sensational xl a couple of times without problem. Neither of those devices had gorilla glass! Also several users in my country even reported cracks on the plastic back cover. This comes as a shock considering the first 2 galaxy s devices are well known for their toughness. why this sudden regression in durability?
Just a postive side, i have nothing but great things to say about the make of the phone.
I, though it sucks to say....have dropped my sexy Gs3 6 times already(this is a first for anyone phone i have owned) the silver bumper is completely ate up, looks like i dragged the edges of the phone the concrete ALOT...lol
but the Glass after all six drops.....FLAWLESS, no scratches no cracks. and all six were from waist up. lucky or not, i am impressed to say the least.
So we were moving my bed and the mattress was put on side. The mattress is roughly 7 inches high and the phone was a bit on its side, so it slipped and fell on side. I even saw it fall, the curved glass hit the floor first. (Theyre marble tiles) I kept it there, thinking oh its a minor fall, Ill take it when I am back.
I come back and pick it up and I see a crack. I think its a hair or something. But it was a crack!!! It cracked over a 6 inch mini drop with no impact whatsoever. It was in a Spigen Air Cushion case as well.
I have no words. You may see it here: http://imgur.com/a/7xi4C
Luckily the crack in invisible when screen is on but omg wtf. Gorilla Glass my ass. I am selling it off on eBay or whatever when they replace it. Which I hope they will. For free. I am so not paying. I dont even care if I sell at a loss.
Literally fed up with this phone.
Wow, that's sux
How in the world the drop tests are fairly good from waist and head level high, but unbelievable bad at real life accident.
Sent from my SM-G925T using XDA Premium HD app
It's glas....it cracks.!?! " I am not paying"..."I am fed up"...better don't drop it lol)
Sent from my SM-G925F using XDA Free mobile app
Pretty unfortunate seeing as the screen has been tested over and over again in videos of dropping it. That's what insurance is for, though. I imagine it won't be cheap to repair!
A shame that it cracked from such a low drop, but this much isn't Samsung's fault:
So we were moving my bed and the mattress was put on side. The mattress is roughly 7 inches high and the phone was a bit on its side, so it slipped and fell on side. I even saw it fall, the curved glass hit the floor first. (Theyre marble tiles) I kept it there, thinking oh its a minor fall, Ill take it when I am back.
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There are safer places to put an expensive electronic device while rearranging furniture.
I don't think it's about whose fault this is, accident happens, sometimes people aren't careful enough, sometimes **** just happened.
On the drop tests, it's rated pretty good, which should reflect on real life in theory. But again, another factor also matters, angle of drops, whether the screen itself has a drop before or not, or maybe a dud, we don't know.
It's just under normal circumstances, it shouldn't crack at 6 inched drop, period, especially for gorilla glass 4, that supposedly to be as strong as superman, except the only weakness is to its kryptonite, its own clear view case from Samsung... Cough cough
Sent from my SM-G925T using XDA Premium HD app
@xDeepS said:
So we were moving my bed and the mattress was put on side. The mattress is roughly 7 inches high and the phone was a bit on its side, so it slipped and fell on side. I even saw it fall, the curved glass hit the floor first. (Theyre marble tiles) I kept it there, thinking oh its a minor fall, Ill take it when I am back.
I come back and pick it up and I see a crack. I think its a hair or something. But it was a crack!!! It cracked over a 6 inch mini drop with no impact whatsoever. It was in a Spigen Air Cushion case as well.
I have no words. You may see it here: http://imgur.com/a/7xi4C
Luckily the crack in invisible when screen is on but omg wtf. Gorilla Glass my ass. I am selling it off on eBay or whatever when they replace it. Which I hope they will. For free. I am so not paying. I dont even care if I sell at a loss.
Literally fed up with this phone.
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Your phone fell on a tile floor and you're expecting to get it replaced for free? good luck with that
Samsung never claimed it cracked or break resistant!
@xDeepS said:
It cracked over a 6 inch mini drop with no impact whatsoever. It was in a Spigen Air Cushion case as well.
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First of all, if you're referring to the Spigen Ultra Hybrid case, it frankly probably helped it break. There's too much play in the case, so the device itself already moves around and some drops would result in somewhat of a secondary impact. That's why I can't wait to get rid of mine. The Neo Hybrid/CC is a better bet if you don't mind the design.
Secondly, there's no such thing as a "mini drop with no impact" when you're talking about a device weighing nearly half a pound (with case) encased in glass hitting one of the hardest surfaces (marble) it could possibly fall on. Not to mention I doubt it was only 6 inches (which you stated was 7 inches initially) from the ground; unless your mattress was on the floor, and it wasn't at all lifted when you were moving it.
Finally, glass hitting from a side or corner is never minor. The only drops that qualify as "minor" are flat drops onto soft surfaces. Other than that, you should be expecting a break unless you have a proper case (meaning one that -entirely- encases the device). Will it always break? Of course not. But you should expect that it will nonetheless.
There's nothing unusual that occurred here. This accident is entirely your fault. Gorilla GLASS is still glass, and glass tends to break when it hits something. Especially other hard surfaces.
It's pretty humorous how unrealistic people's expectations of glass has become just because somebody put the word "gorilla" in front of it. If Corning starts selling Gorilla Paper, I'm betting somebody would probably cover themself in it and expect to be bulletproof.
Corning I expect 5% of the profits if you use that for an idea.
@xDeepS said:
So we were moving my bed and the mattress was put on side. The mattress is roughly 7 inches high and the phone was a bit on its side, so it slipped and fell on side. I even saw it fall, the curved glass hit the floor first. (Theyre marble tiles) I kept it there, thinking oh its a minor fall, Ill take it when I am back.
I come back and pick it up and I see a crack. I think its a hair or something. But it was a crack!!! It cracked over a 6 inch mini drop with no impact whatsoever. It was in a Spigen Air Cushion case as well.
I have no words. You may see it here: http://imgur.com/a/7xi4C
Luckily the crack in invisible when screen is on but omg wtf. Gorilla Glass my ass. I am selling it off on eBay or whatever when they replace it. Which I hope they will. For free. I am so not paying. I dont even care if I sell at a loss.
Literally fed up with this phone.
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You need to learn how physics works. You dropped your phone. It's your fault. Samsung should not, and will not, replace this phone for free. You ****ed up. You pay for it. It could have happened with any phone.
sorry to hear that man. maybe you just got unlucky because i dropped mines from about 6 feet high onto concrete without a case... and literally didnt have a scratch on it. overall ive had a great experience with this phone (even though i still liked my s5 better...)
@xDeepS said:
So we were moving my bed and the mattress was put on side. The mattress is roughly 7 inches high and the phone was a bit on its side, so it slipped and fell on side. I even saw it fall, the curved glass hit the floor first. (Theyre marble tiles) I kept it there, thinking oh its a minor fall, Ill take it when I am back.
I come back and pick it up and I see a crack. I think its a hair or something. But it was a crack!!! It cracked over a 6 inch mini drop with no impact whatsoever. It was in a Spigen Air Cushion case as well.
I have no words. You may see it here: http://imgur.com/a/7xi4C
Luckily the crack in invisible when screen is on but omg wtf. Gorilla Glass my ass. I am selling it off on eBay or whatever when they replace it. Which I hope they will. For free. I am so not paying. I dont even care if I sell at a loss.
Literally fed up with this phone.
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I predict a ton of people with this complaint. I have the Edge, the large curved screen seems particularly vulnerable. I fear the day I drop mine.
CafeKampuchia said:
A shame that it cracked from such a low drop, but this much isn't Samsung's fault:
There are safer places to put an expensive electronic device while rearranging furniture.
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I agree, partially my fault.
thegrants82 said:
Your phone fell on a tile floor and you're expecting to get it replaced for free? good luck with that
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Alright, chill. Most of you going all defensive on Samsungs side, wait for it to happen to you. Sure I placed it somewhere I shouldnt have but it was NOT that high. It should be able to deal with that small a drop, period.
i cracked mine week 2 of owning and been running naked for many years with my other phones and never cracked a screen. just thought i would let you know your not alone and i got an insurance replacement.
it was my fault and only angry at myself but i will say that i have dropped many other phones with no issue so maybe its an easier phone to crack or maybe i hit it just right.
i read a post from a guy that dropped his from his moving 18 wheeler tractor and with no case and it barely had a scratch so who knows.
I dropped mine from about 5 feet height last week and there is not a single scratch. . Luckily it landes on the bottom speaker grills side.. screen would have been a different story...phew.. I would still not use a duly case.. This phone is too hot to put a case on.. if the screen shatters, I would get it replaced. .lol
You really need to understand what hardened glass means, it does not - by any measure - mean it's harder to breaks, as a matter of fact it might actually be easier to break than regular glass. However hardened glass is harder to scratch - which is also the main focus.
So please don't blame either Samsung or Corning for the glass to behave exactly as expected...
//M
Sendt fra min SM-G925F med Tapatalk
I never used Samsung because they Use cheap quality,After see good product comes in market they slightly price down the product
Mainaharen said:
I never used Samsung because they Use cheap quality,After see good product comes in market they slightly price down the product
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[emoji58] this thread needs to die. OP needs to be a big boy and get over it. "Stuff" happens, deal with it.
Yeah. I agree with FluffyR.
What's the purpose of this thread? The OP damaged the thing and want to blame Samsung for it? I don't get it...
@Mainaharen. The so called cheap quality /plastics that Samsung used till the S5 prevented even such damages....
You cannot change the physics of glass/metal....
Mod Edit
As has been suggested , I think this thread has run it's course.
Thread closed
malybru
Forum Moderator
Like a lot of people I'm suddenly debating an edge but I'm worried about losing a rim of aluminum or plastic around the screen. I don't do cases and do drop my phone on concrete around twice a year but have never broken anything, am I right in guessing that edge screens lose a lot of durability without a case?
Dropped mine twice, both times onto my Kitchen floor (stone). Not even a scratch, much to my surprise.
Haven't found a case I like yet, and I'm insured, but will eventually get a flip cover I think.
drop it in the toliet 2 times on wooden floor, looks the same as before when i buy it.
That's sweet to hear, thanks!
Dropped my on kitchen floor yesterday thankfully not a mark on it !!
I've had mine for over 2 months, and it's in mint condition. You learn early on that the thing is a bit of a tank, but still manages to be well-manufactured with a premium feel. I've had a few drops thag were hard to look at, but a spray-adhesive screen protector and a flimsy TPU case bought online have protected the phone from any cracks or scratches.
i watched a drop test on youtube of this phone a while back vs an iphone, and although ymmv compared to the video, it did seem like the S6 was pretty tough, it took dropping the phone from around 10feet high before the glass smashed on back or front! I was very impressed.
I want to also highlight how I've gone without a case for the few months I've had this phone, and there isn't one scratch to be seen! Yes it is a fingerprint magnet, but I seriously thought that the back of the phone would look awful pretty quickly, but it's just pristine!
Dropped mine again in the kitchen again no damage thankfully.
Sent from my SM-G928F using XDA-Developers mobile app
My phone is cracked to **** - top right corner, middle of screen and on rear! I may need to rethink a glass phone next time lol
rm83855 said:
My phone is cracked to **** - top right corner, middle of screen and on rear! I may need to rethink a glass phone next time lol
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May be buy a case.
Sent from my SM-G928P using Tapatalk
DBZo07 said:
May be buy a case.
Sent from my SM-G928P using Tapatalk
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Without a good case; this thing is so painful to hands, i mean sharp rear lines. After a long surfing on the hand, it is giving cramp. [emoji51]
And sending an another post. Why?
Because I can..
Yes I dropped mine onto a beer can on the floor which still had some beer in it, this made sure the can did not move. The result of the 3ft fall? the pixels at the impact point are completely knackered, so will need to claim on the insurance when it comes to selling it for the Note 6, as I imagine the phone is probably a write off as it is the screen as well as the glass. Not sure I think much of this Gorilla Glass!
I owned the xperia z and z3 and never managed to crack these once. On the three occasions I dropped my s6e+ it resulted in damage. Why buy an expensive beautiful glass phone to put it in a plastic case?
yep yesterday camera len broken. looks like a right pain to do and looks like camera its self looks damaged too.
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Case comes in Saturday....slipped off my lap getting out of car and this happened.
OMG. T.T I'm sooooo sorry. Yeah, this is the exact reason I bought cases before getting my phone. I can relate to having to wait to get a case, as that's what happened with both my S3 and S6. Was paranoid AF that I'd drop the phone and damage it.
Got lucky that nothing happened before I got the cases, though in the case of my S6, the guy I bought it from included one, which he didn't mention that he'd include one, so that was a nice surprise when I got the phone. But, since then, I definitely made sure I was prepared so I'd have something Day 1 of getting my S8+.
Is there anything you can do about it or... do you just have to live with a broken back?
Thanks. I'm going to switch out the back glass this weekend hopefully. Can't do anything about the scuffs on the plastic, but better than nothing
True, true. Until then, just be careful that you don't cut yourself on the glass. Just curious, how high was the drop? Crazy that it cracked so easily. Then again... it IS glass...
Literally 2.5 feet. Im kinda dissapointed:/
I already have two cases and a screen protector, i pick up my phone tomorrow.
Sorry this happened to you
it was my own carelessness not paying attention and lack of getting a case in time... altho i honestly didnt think id recieve the phone on the 19th either.
That's why I was using my s5 outdoor till I get my spigen case :crying: I'm sorry for your loss :crying:
Superbeeblaze said:
it was my own carelessness not paying attention and lack of getting a case in time... altho i honestly didnt think id recieve the phone on the 19th either.
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Know how it feels my s7 Edge has a cracked back even with the uag case on it
how can one be this careless , ouch
Omg I want to cry for you, I know how this happened when I dropped my note 5 a few weeks after getting it! The phone doesn't feel the same after
The drops that hit the corners are often killers.
Superbeeblaze said:
Literally 2.5 feet. Im kinda dissapointed:/
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... That's not even waist height. :/ Expected a corner dent or whatnot on the metal frame, buttttt... didn't think the glass would break at such a low height.
Who you buy it through?
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That corner damage looks worse than any of the drop test videos.
https://youtu.be/ZsaFc59FY6w?t=125
mrkoven said:
how can one be this careless , ouch
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how can one be this rude, is the better question!
No need to pour salt in the wound with insults.
You put the phone on your lap in your car? You kind of deserve it. It's an expensive phone, you should have been way more careful with it, especially without a case.
exparanoia said:
You put the phone on your lap in your car? You kind of deserve it. It's an expensive phone, you should have been way more careful with it, especially without a case.
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I've done this multiple times. It's not hard.
I had a few slips yesterday so have ordered a case that was delivered this morning!
I was going to leave it a few weeks but came to close to amazing it. I even left it I'm the house where I went out to do some . Even errands.
Running
Rule nunber 1. NEVER EVER EVER put a phone on your lap when in a car.
Im sorry that happen to your phone that sucks.
My wife drop her note 7 (second recall device) 10mins after walking out the store. Only crack the bad. I did a claim for it paid the $175 got a new one the next day and then 3 days later oh note 7 recalled again.
But me myself i like to have cases and screen protectors day one