Database Users

220 Euros Repair for HD2 screen

I apologize with administrators of this site if this topic was
already discussed and if I am using the forum to address a
claim on this phone model. I hope someone form HTC would be
reading this forum so please let me also write this message to them.
Dear HTC,
mostl of us already know, HD2 screen is extremely fragile,
made of tiny glass, and we all have to keep care with it.
I did, I read what happened to other users before of me,
and I always was careful in handling it. Almost I thought it up to
few weeks ago.
Accidents are non predictable and it happened to me that HD2 has fallen from the bed down on the parquet and broke its screen in a hundreds of pieces. As for the other the phone was still working but unusable.
My first though was it is my fault, I had to be more careful, but after a while a really do not understand why a phone should be so fragile. It was really the first fall of the phone and the height was really short (about 30cm)
Why your phone should not have to pass at least a 30cm fall test.
Probably this should have been a condition to prevent selling phones to unacquainted customers. But this is not the case for HD2.
But the incredible thing had still to come, after checking the cost for replacement parts on the web (from 25 to 50 euros) I send the phone to HTC repair and now it is coming back with a bill of 220 Euro.
I have to say that this policy is regrettable, the cost for the repair is more than 1/3 of the cost of the whole device, and about 10 times the cost of
the replacement, event if the cause of rupture is not to be fully charged to the responsibility of the customer.
Unfortunately I had a responsibility on this phone against my company and I had to pay the repair at any cost, but for no reason I should have done it if I was the proprietary of the phone.
I had tenths of mobiles before, and really this is the only one who broke at its first fall.
I am writing this message not only to claim about this unfair repair policy that is demonstrated by the overcharge applied from the assistance, but also to warn all those users like me that use this phone as a means of work and choose their phones on the technical specifications and rely to the quality of the producer.
I am surprised from HTC since I already had three mode HTC devices before of this, and neither experienced this fragility in their previous models. But, this was not the case for HD2. Its robustness do not respect even a poor standard.
Finally I wish to warn other forum users about the cost actually applied for repair.
Best Regards
C.Alberto

I'm sorry that your screen broke and the repair was so expensive , but from first hand experience I can tell you the phone isn't as fragile as you describe it.A week back a friend of mine was playing ShootMe(game where you use accelerometer to simulate different guns) and the phone slipped off his hand(around 1m height) and slided for around half a meter on a parquet floor.I rushed to pick it up , ready to shed some manly tears for my 1 week old phone , but when I picked it up there was nothing except some dust(I had invisible shield so that probably saved it from scratching).Needless to say after that incident I got a pouch .Anyway , I'm not saying it is not fragile , it is ,just not to the extend you are describing or maybe I was lucky?

I can't imagine an HD2 suffering any damage falling 30cm onto a wood floor. I dropped mine recently over a meter onto the pavement, resulting in only small marks in the plastic.

Depends
I guess it strongly depends on the angle of impact with the floor, it it goes down with the back then could be ok, but if, such as in my case it impact from one edge, it does not match the height, the display will break.
I can clearly see on my display the the point of impact along the edge from where the break started, and I repeat in that case it was only 30 cm high.
I guess you have been really lucky in your episode, since mine was the first fall first break actually I experienced 100% fragility.
I had read alot of similar happenings before thinking I was alone and decide to write.

sending it back
... and actually I am seriuosly thinking to send it back, I have a work always on the go, and this is a risk too high in case of continuous travels.

Insurance
I bought mine unlocked, paid alot. Ins. was 85.00 for 2 yrs against water,screen, pretty much everything. I have dropped mine twice from 1m,no damage. I do have it in piel frama Imagnum case. Both times it landed on corner. Sorry for your lose,,,Quig

In Portugal I Payed Last week 167€ for Screen and Lcd repair...
Cumps,
Fiwi

Last night the same thing happened like it happened to OP, my hd2 felt from my bed into the wooden floor. I was ready to cry after it felt but for my surprise it wasn't even scratched at all. While taking it out of under bed it got some little scratches on the screen protector but no scratch on the phone itself or any other visible damage.
I will agree with OP here, it all depends on the angle of the fall.

Mine fallen from approx 1.5m onto concrete tiles. Case in the corner got scratched, but the display/touchscreen survived it. It was 30cms only indeed? Amazing

spamtrash said:
Mine fallen from approx 1.5m onto concrete tiles. Case in the corner got scratched, but the display/touchscreen survived it. It was 30cms only indeed? Amazing
Click to expand...
Click to collapse
yeah, it always depends on where exactly your hd2 falls... same with the gayPhones...

FiwiPITO said:
In Portugal I Payed Last week 167€ for Screen and Lcd repair...
Cumps,
Fiwi
Click to expand...
Click to collapse
Next time I will better do to send it in Portugal for repair At least it is 50Euros less

Did you had also the LCD repaired for that price?
The price for reparation of mine was only the capacitive Glass cover

[Q] help replacing glass!

argh! Well THAT didn't take long. My S4 fell about 14" onto the floor and the glass shattered the day I got it. Putting aside for the moment how disappointed I am that the phone failed the most basic of drop tests (I've dropped every smartphone I've ever owned multiple times from greater heights and this is the first one that broke...and so easily).
I decided to attempt to repair the glass so I ordered a replacement glass kit and went for it. The repair itself was fairly straightforward and pretty much just like the S3.
After getting the whole thing back together I noticed that when I do a screen wipe to remove fingerprints (applying a bit of pressure to the screen) I get a bubble in the center of the screen...like it's sticking to the digitizer/LCD screen below. The kit came with a small suction cup which I can use to pull the glass away from the digitizer and the bubble goes away. It seems to have gotten better from yesterday to today - it no longer sticks during normal use, only during heavy wiping.
So...can anyone give me some direction here? Will it just dry out and take care of itself? Should I take the screen off and clean the LCD again? Should I try using several layers of adhesive to increase the gap between the glass and LCD/digitizer?

Honestly I'd call the company and ask them...this shouldn't be happening and if it were me, I'd get a replacement. Then again I always carry insurance. Best buy is free screen replacement.

eskomo said:
Honestly I'd call the company and ask them...this shouldn't be happening and if it were me, I'd get a replacement. Then again I always carry insurance. Best buy is free screen replacement.
Click to expand...
Click to collapse
I got my phone from Sprint...the insurance has a 30-day grace period before it goes into effect and a $200 deductible for broken screens. I cancelled it.
The guy said he'd be more than happy to send me another screen...I just want to make sure it's not something I did. This screen is OEM, but of course there is no glue between the LCD and glass after the replacement.

I didn't know there was a 30day grace for replacements. This must be new. I've had my phone replaced before 30 days after I bought a phone before. And screen insurance replacements are $100. Just did one not to long ago. This is why I only by from Best buy now. I make them price match Sprint.com and then buy insurance through them at the discounted rate if you pay up front. No deductible on anything and only thing they don't insure is lost or stolen.
But back to the original problem... If the suction cup tool doesn't fix it then you can try to clean it off and redo it again before send it back for another one. Just not sure why its sticking like that.

Here is one option, but this is why I buy my phones from Best Buy and get their Geek Squad protection.Unlimited replacements and no deductible. I had to replace my screen when I had my S3 a month ago through Sprints insurance Assurion and it cost $150. https://www.youtube.com/watch?v=wPXVnTlrqeo

Which replacement screen/digitizer/housing??

So last week, I accidentally dropped my naked note 3 about 1.5 feet to a concrete sidewalk. Very little visible damage on the outside, but sadly, over the span of about 24hrs, the screen slowly faded to black (starting from the bottom left, where the most ammount of damage is visible, across the screen in a circular pattern), and now the screen appears to be completely dead. During the time in which the screen went black, the digitizer still worked, as I could still get the phone to register spen clicks on even the black areas of the screen (i.e. i could still get air command to pop up). There is also zero damage to the glass itself. No scratches, skuffs, or marks of any type. Looks brand new.
So I'm currently in the market for a replacement screen/digitizer/housing assembly, should the repair centre quote me more than $275 + taxes to fix.
I'm going with a complete housing, because while I'm sure its simply the LCD screen portion that's no longer working, those in themselves cost upwards of $250. And it would require me to seperate the glass from the housing/digitizer, and then reseal them with the new one. I figured it would be much more cost effective to simply buy the whole package pre-assembled for $25 more.
Problem is, you can get different housing part numbers depending on which version of the phone you have (verizon, at&t). So my question is this:
Will it matter if I purchase the cheapest version? As an example, the AT&T black housing is 275, but the Verizon Black housing is 289. The last thing i want to do is fork over the money and find I ordered the wrong part.
I'm from Canada, and sadly our carriers are never recognized in these bloody situations. I'm with Bell, and I'm 'fairly' certain its identical to AT&T, but I wanted peoples opinions from here, as you are by far the most knowledgable about parts/hardware etc.
I'm SO choked at myself for being careless. My phone seemed to be flawless, and didn't exhibit any of the faults other people complained about (screen discoloration, all the functions like multi-window, one-handed operation, etc. not working). And now I've gone and forced open heart surgery on the thing.
I was looking here for the part:
http://www.etradesupply.com/samsung.html
As you can see, they have multiple models listed, and I just need to know if I'm selecting the right one.
(I also think that AT&T is my best choice, because after opening up the phone down to the motherboard and other parts, AT&T is printed all over the place. But I could be reading more into that than I should).

Just get a free replacement with your warranty...

Payette1996 said:
Just get a free replacement with your warranty...
Click to expand...
Click to collapse
Because there is physical damage to the device? This voids most types of warranties, outside of some carrier warranties (it would actually void bell's, after reading over the fine print).
I basically have to fund the repairs myself, unless I sent it to the repair center, and they miraculously came back saying the damage didn't cause the problem, and it was just a defective screen. But the chance of THAT happening are pretty much nil.

My experience with G3 screen repair

If you've broken the screen on your week-old G3 (new rescue pup thought my TPU-covered G3 was a chew toy) and wondered whether to (a) try to fix it yourself with parts off the Internet, (b) take it to a local shop, or (c) ship it to LG for a "warranty" repair, here's my experience with the process.
There's nothing out there showing how to fix the G3 screen other than one shop's teardown that claims it's easy to fix G3 hardware issues (nothing about the screen though). Parts are posted all over the Internet and eBay, but they're all generic-looking stuff and who knows if the digitizer glass is really GG3. Prices of parts ranging $140 to $200, and I need both the digitizer glass and the LCD, maybe a front frame because it has a couple of small dings from the dog's teeth. Already dreading the price quotes from shops, since the QHD LCD must be more expensive than anything out there, and it's fairly new. Figuring that it will cost hundreds of dollars no matter who I have repair it, since that's what some shops quote for newer smartphones and tablets like the Galaxy S5 and Note 3, I decided to ship my G3 to LG so I wouldn't void what warranty I had left.
LG received the phone 7/28/14. The next day, they email me a diagnosis and repair quote since it's not covered by warranty (duh!).
It will cost $146 to repair, $153 to fully refurbish. Pretty much justifies not getting the insurance policy. YMMV, from what I read in the G2 forum about LG factory service (the parts/repair prices may vary depending on availability and demand).
So if you drop and break the screen of your precious new G3, then don't worry about how much it will cost to repair this relatively new device, if you are not too concerned about turnaround time.

jklew said:
If you've broken the screen on your week-old G3 (new rescue pup thought my TPU-covered G3 was a chew toy) and wondered whether to (a) try to fix it yourself with parts off the Internet, (b) take it to a local shop, or (c) ship it to LG for a "warranty" repair, here's my experience with the process.
There's nothing out there showing how to fix the G3 screen other than one shop's teardown that claims it's easy to fix G3 hardware issues (nothing about the screen though). Parts are posted all over the Internet and eBay, but they're all generic-looking stuff and who knows if the digitizer glass is really GG3. Prices of parts ranging $140 to $200, and I need both the digitizer glass and the LCD, maybe a front frame because it has a couple of small dings from the dog's teeth. Already dreading the price quotes from shops, since the QHD LCD must be more expensive than anything out there, and it's fairly new. Figuring that it will cost hundreds of dollars no matter who I have repair it, since that's what some shops quote for newer smartphones and tablets like the Galaxy S5 and Note 3, I decided to ship my G3 to LG so I wouldn't void what warranty I had left.
LG received the phone 7/28/14. The next day, they email me a diagnosis and repair quote since it's not covered by warranty (duh!).
It will cost $146 to repair, $153 to fully refurbish. Pretty much justifies not getting the insurance policy. YMMV, from what I read in the G2 forum about LG factory service (the parts/repair prices may vary depending on availability and demand).
So if you drop and break the screen of your precious new G3, then don't worry about how much it will cost to repair this relatively new device, if you are not too concerned about turnaround time.
Click to expand...
Click to collapse
The issue is that your phone loses approximately $5/day in value everyday. So even bigger loss each day its out of your hands ... So insurance isn't that bad! I really think with the life cycles of cell phones the G3 will be on craigslist for $250 in a few months !

Hey All,
My two bits...I dropped my G3 4 days in and destroyed the screen. As you can imagine I was pretty upset and concerned that I had just wasted $800 and had no clue what to do. I ended up finding a retailer online that sold the Oem screen, digitizer and casing for what ended up to be just over $200. With a little help from the disassembly video I tried to do myself. I am happy to report that it was unbelievably easy to complete the repair and I have a 100% working phone again. As the video shows you remove 13 screws, remove the two pieces of the backing and pull out the mother board. The only thing you need to do then it gently remove the vibrator, camera..front and rear, speaker, head phone jack and little daughter board. These are all stuck with two sided tape and just require a little light prying to remove. The replacement unit even had the two sided tape pre installed and you only had to remove the little plastic tabs that covered the sticky tape and then place each part in its corresponding place. I reassembled the phone and voila...a brand new working G3. The nice thing is the replacement was the case as well so the dings and dents from the drop on the case were all gone as well. So if you do the same don't be afraid to save the labour and do it yourself

imapfsr said:
Hey All,
My two bits...I dropped my G3 4 days in and destroyed the screen. As you can imagine I was pretty upset and concerned that I had just wasted $800 and had no clue what to do. I ended up finding a retailer online that sold the Oem screen, digitizer and casing for what ended up to be just over $200. With a little help from the disassembly video I tried to do myself. I am happy to report that it was unbelievably easy to complete the repair and I have a 100% working phone again. As the video shows you remove 13 screws, remove the two pieces of the backing and pull out the mother board. The only thing you need to do then it gently remove the vibrator, camera..front and rear, speaker, head phone jack and little daughter board. These are all stuck with two sided tape and just require a little light prying to remove. The replacement unit even had the two sided tape pre installed and you only had to remove the little plastic tabs that covered the sticky tape and then place each part in its corresponding place. I reassembled the phone and voila...a brand new working G3. The nice thing is the replacement was the case as well so the dings and dents from the drop on the case were all gone as well. So if you do the same don't be afraid to save the labour and do it yourself
Click to expand...
Click to collapse
Why on earth did you pay 800 for the g3 when they were only 599 on release day?

thegrants82 said:
Why on earth did you pay 800 for the g3 when they were only 599 on release day?
Click to expand...
Click to collapse
I purchased it from a reseller before it was released here and I also live in Canada where everything just costs a little more ?

thegrants82 said:
Why on earth did you pay 800 for the g3 when they were only 599 on release day?
Click to expand...
Click to collapse
Some things cost more in other countrys. And I also wanted a really good reseller in case anything happens. With quick and good support. without need to send it, wait two weeks etcetc.
And ye. Payed 800$ here in Sweden.

GG3
Reading this made me look up just what's so great about Corning's various hardened glass, and I've realised it's much more to do with being scratch-resistant than actually shatter proof. Funny how easily marketing will leave you stuck with the wrong (inflated) idea ... and, sure, scratch resistance is nice, but then that's why you buy a nice cheap case for your phone rather than put it in your pocket together with your keys.

armadafan271 said:
The issue is that your phone loses approximately $5/day in value everyday. So even bigger loss each day its out of your hands ... So insurance isn't that bad! I really think with the life cycles of cell phones the G3 will be on craigslist for $250 in a few months !
Click to expand...
Click to collapse
It won't be THAT cheap for a while. G2's were still going for like $400 up until the g3 launched.

jklew said:
If you've broken the screen on your week-old G3 (new rescue pup thought my TPU-covered G3 was a chew toy) and wondered whether to (a) try to fix it yourself with parts off the Internet, (b) take it to a local shop, or (c) ship it to LG for a "warranty" repair, here's my experience with the process.
There's nothing out there showing how to fix the G3 screen other than one shop's teardown that claims it's easy to fix G3 hardware issues (nothing about the screen though). Parts are posted all over the Internet and eBay, but they're all generic-looking stuff and who knows if the digitizer glass is really GG3. Prices of parts ranging $140 to $200, and I need both the digitizer glass and the LCD, maybe a front frame because it has a couple of small dings from the dog's teeth. Already dreading the price quotes from shops, since the QHD LCD must be more expensive than anything out there, and it's fairly new. Figuring that it will cost hundreds of dollars no matter who I have repair it, since that's what some shops quote for newer smartphones and tablets like the Galaxy S5 and Note 3, I decided to ship my G3 to LG so I wouldn't void what warranty I had left.
LG received the phone 7/28/14. The next day, they email me a diagnosis and repair quote since it's not covered by warranty (duh!).
It will cost $146 to repair, $153 to fully refurbish. Pretty much justifies not getting the insurance policy. YMMV, from what I read in the G2 forum about LG factory service (the parts/repair prices may vary depending on availability and demand).
So if you drop and break the screen of your precious new G3, then don't worry about how much it will cost to repair this relatively new device, if you are not too concerned about turnaround time.
Click to expand...
Click to collapse
How long did it take lg to send it back to you?

armadafan271 said:
The issue is that your phone loses approximately $5/day in value everyday. So even bigger loss each day its out of your hands ... So insurance isn't that bad! I really think with the life cycles of cell phones the G3 will be on craigslist for $250 in a few months !
Click to expand...
Click to collapse
Loses $5 a day in value a day lol??
That would mean my phone would be worth $0 in a month from now...
The value goes down more like .50 cents a day at most...

Amb669 said:
Loses $5 a day in value a day lol??
That would mean my phone would be worth $0 in a month from now...
The value goes down more like .50 cents a day at most...
Click to expand...
Click to collapse
In a couple months you will have to pay someone to take it from you.
Sent from my LG-D851 using XDA Free mobile app

LG G3 repair
The G3 is ten times easier to repair than the G2. The back comes right off like any other normal android phone. Remove the screws that you see holding the back on the midframe/bezel. remove the top half using a safety pry tool and do the same with the bottom half. Disconnect the two ribbon connections at bottom near charging port. Take out battery if you haven't already. Heat the back using heat gun or hairdryer. Heat front of assembly using the same heat gun or hairdryer. There are no other ribbons or connections to worry about at this point. Using iSesamo bar or other prying tool remove the broken assembly. (Note: There is no adhesive holding the LCD to the midframe so the removal is very easy.) Just pry around the top and sides of the phone and pull up at top then slide old LCD assembly out. Be sure to use a good 3M adeesive when putting in the new assembly. Connect the ribbons back to the board, close phone, power the phone on and enjoy. The whole process should take no more than half an hour if you ever done any previous repairs to another phone. Hit thanks if this helps

https://www.youtube.com/watch?v=I-LUBTADX2U

Thanks a ton for this thread. I may be able to repair my G3 now. It has been unusable for 3 months now cause I could not find anyone that would repair it.

I need to replace display with bazel
imapfsr said:
Hey All,
My two bits...I dropped my G3 4 days in and destroyed the screen. As you can imagine I was pretty upset and concerned that I had just wasted $800 and had no clue what to do. I ended up finding a retailer online that sold the Oem screen, digitizer and casing for what ended up to be just over $200. With a little help from the disassembly video I tried to do myself. I am happy to report that it was unbelievably easy to complete the repair and I have a 100% working phone again. As the video shows you remove 13 screws, remove the two pieces of the backing and pull out the mother board. The only thing you need to do then it gently remove the vibrator, camera..front and rear, speaker, head phone jack and little daughter board. These are all stuck with two sided tape and just require a little light prying to remove. The replacement unit even had the two sided tape pre installed and you only had to remove the little plastic tabs that covered the sticky tape and then place each part in its corresponding place. I reassembled the phone and voila...a brand new working G3. The nice thing is the replacement was the case as well so the dings and dents from the drop on the case were all gone as well. So if you do the same don't be afraid to save the labour and do it yourself
Click to expand...
Click to collapse
Hey I am trying to do the same thing you did.
My question is how hard was removing the daughter board? What tool and technique you used?
I can't find a video or tutorial where they remove the little daughter board and wanted to know how hard it is to remove before ordering parts.

It really was very easy, much easier than I expected. The daughter board was also pretty easy and I think I ended up using my finger and a guitar pick but anything small will suffice. The two sides sticky is really not that strong so just have patience when pulling those pieces out as they do come off pretty easy, Just use caution, you will be fine.

I need help to apply my pre-cut adhesive to my LG G3 D850
I bought an lg g3 d850 digitizer+lcd combo and a precut adhesive sticker for the model. Howwever, I am not sure how to apply the adhesive because there is less than 1 mm of room on the sides. What is the best approach for me to apply the pre -cut adhesive. Here is the link to the adhesive that I am talking about.

Will LG still repair your LG G3 even if you tried repairing it yourself? I tried ordering a new screen and putting it in myself but that didn't work so the lg g3 has been opened which voids warranty.

My wife's G3 developed this weird mark on the screen (always visible when the screen is on), and she claims to have never done anything like drop it in the tub or toilet... but it appears to be water damage to me. (See pic attached)
I put it in rice for a few weeks, and it's not going away... so I'm ready to try to fix it. Has anyone seen anything like this? Since the glass is still in good shape (it wasn't dropped or cracked)... what do I need to order to fix it?
I had the same concerns as the OP... buying a replacement LCD panel from Amazon or eBay, I wasn't sure if I'd get a full-res OEM replacement or a cheap knock-off. Can anyone point me to a reliable reseller (preferably on Amazon for several reasons) that would have the right parts to fix her phone up?
Thanks
The crack you see is in a tempered glass screen protector... not the screen itself.

Hai guys,
I have broken my glass on g3, display works fine but shuttered portion of screen is not fully functional, please can someone point me to reliable reseller, preferable on eBay, cos don't want to trash my money on knock-offs, I wanna real deal 100% OEM original display. So I need you guys from personal experience to point me in the right direction. Thx in advance!

Spontaneous hairline crack

Hi,
I just woke up the other day after one week of usage, and the phone appeared with a hairline crack out of the blue, no misuse, no mishandling, babied, in protector since day one.
I bought the phone for full price on ebay, with a 30 day warranty.
I've asked for an exchange, but ebay says they cannot allow a return because it is not in the same condition as when received. Of course it is not, but I believe this to be a manufacturing defect. The crack IS the reason why I am asking for it to be exchanged, it should not be the reason for not authorizing the replacement.
Have you guys had any luck with this type of spontaneous cracks? I understand this is an issue even with gorilla glass, it happens sometimes.
How about your luck on ebay? The seller is a 45,000 reviews, 99.9% seller, never answered, only ebay said the seller asked them to intervene and then ebay said the seller said the item was no longer in the original condition and for such reason it cannot be returned (I do not want a return, but exchage/replacement).
The pictures here are the ones sent to the seller on ebay, no damage other than the crack, no screen splattering, just a single, clean crack.
Please help!!!

gtapias said:
Hi,
I just woke up the other day after one week of usage, and the phone appeared with a hairline crack out of the blue, no misuse, no mishandling, babied, in protector since day one.
I bought the phone for full price on ebay, with a 30 day warranty.
I've asked for an exchange, but ebay says they cannot allow a return because it is not in the same condition as when received. Of course it is not, but I believe this to be a manufacturing defect. The crack IS the reason why I am asking for it to be exchanged, it should not be the reason for not authorizing the replacement.
Have you guys had any luck with this type of spontaneous cracks? I understand this is an issue even with gorilla glass, it happens sometimes.
How about your luck on ebay? The seller is a 45,000 reviews, 99.9% seller, never answered, only ebay said the seller asked them to intervene and then ebay said the seller said the item was no longer in the original condition and for such reason it cannot be returned (I do not want a return, but exchage/replacement).
The pictures here are the ones sent to the seller on ebay, no damage other than the crack, no screen splattering, just a single, clean crack.
Please help!!!
Click to expand...
Click to collapse
Very easy.
Contact "PayPal" immediately.
Explain situation.

They seem to have some issue with the grade 7000 aluminum that they are using in the note 5/s6 edge+. There were another user that had his whole back cracked. Seem to be expanding and shrinking with heat/cold. A lot of phones have some rubber between the screen and the metal but these phones does not.
Sent from my 6 Edge Plus

GTAPIAS,
Hi, it looks like maybe the phone fell down at night or something. From your pics, it shows the paint/finish on the aluminium bezel being scuffed from the place where the crack starts. You can see the internal silver aluminium finish. Are you sure you haven't dropped the phone? I don't think any one woud cover this except insurance.
It also seems the bezel and screen gap has increased near the volume rocker area which could happen if the phone fell down and the aluminium bezel got pressed in, thus cracking the glass.

Thanks avetny,
I'll give it a try and keep you all posted.

cknorthpole, hopefully the word gets out and they take care of us, its customers.

Insane Devil said:
GTAPIAS,
Hi, it looks like maybe the phone fell down at night or something. From your pics, it shows the paint/finish on the aluminium bezel being scuffed from the place where the crack starts. You can see the internal silver aluminium finish. Are you sure you haven't dropped the phone? I don't think any one woud cover this except insurance.
It also seems the bezel and screen gap has increased near the volume rocker area which could happen if the phone fell down and the aluminium bezel got pressed in, thus cracking the glass.
Click to expand...
Click to collapse
Thanks insane devil,
What appears to be the aluminum being scuffed is actually my reflection while taking the picture on the pristine, blemish free shiny bevel on the aluminum edge. As for the apparent increased gap, I can only say I can see Samsung's tolerances still not being perfect, but it is slightly wider than the rest of the phone. Simply magnified by the close up pictures.
This was a under one week old phone. I still believe or blame a manufacturing issue, whether Samsung or Corning, who knows, but hopefully they'll own up to it.

I had a samsung s6 edge plus 3 weeks old do the exact same thing because of this forum proving my case it wasnt an isolated incident. I put my phone on charge while it was in my hand because i was using the internet at the same time, with in 5 minutes of it being on charge i heard the phone make a little click sound look down at the screen and there was a crack from the lock button all the way to the other side of the screen also one from where the first crack ended all the way up and around the edge screen past the volume keys...samsung wont cover it under warranty but optus waived the insurance fee and are replacing it with a refurbished phone and paying my next bill for the stuff around..as fixing this phone is pointless because the problem is in the battery so next time it gets hot it will just crack the new screen. Hopefully samsung get there next phone right.

Hairline crack
gtapias said:
Hi,
I just woke up the other day after one week of usage, and the phone appeared with a hairline crack out of the blue, no misuse, no mishandling, babied, in protector since day one.
I bought the phone for full price on ebay, with a 30 day warranty.
I've asked for an exchange, but ebay says they cannot allow a return because it is not in the same condition as when received. Of course it is not, but I believe this to be a manufacturing defect. The crack IS the reason why I am asking for it to be exchanged, it should not be the reason for not authorizing the replacement.
Have you guys had any luck with this type of spontaneous cracks? I understand this is an issue even with gorilla glass, it happens sometimes.
How about your luck on ebay? The seller is a 45,000 reviews, 99.9% seller, never answered, only ebay said the seller asked them to intervene and then ebay said the seller said the item was no longer in the original condition and for such reason it cannot be returned (I do not want a return, but exchage/replacement).
The pictures here are the ones sent to the seller on ebay, no damage other than the crack, no screen splattering, just a single, clean crack.
Please help!!!
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hi and how the case ended? I got the same problem
---------- Post added at 08:05 PM ---------- Previous post was at 08:00 PM ----------
[email protected] said:
I had a samsung s6 edge plus 3 weeks old do the exact same thing because of this forum proving my case it wasnt an isolated incident. I put my phone on charge while it was in my hand because i was using the internet at the same time, with in 5 minutes of it being on charge i heard the phone make a little click sound look down at the screen and there was a crack from the lock button all the way to the other side of the screen also one from where the first crack ended all the way up and around the edge screen past the volume keys...samsung wont cover it under warranty but optus waived the insurance fee and are replacing it with a refurbished phone and paying my next bill for the stuff around..as fixing this phone is pointless because the problem is in the battery so next time it gets hot it will just crack the new screen. Hopefully samsung get there next phone right.
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Hi. And how the case ended? Got the same problem

Sadly, I'm having to live with it. No solution found anywhere... heresy incoming...: I wonder what apple would have done?

not a solution but atleast this might help

Very nice! Where can I find it?