I am writing this to warn all of you who are thinking about sending in your Transformer Dock for the battery drainage issue. I just got an email from their repair center in Texas stating that there was physical damage on the dock. My first reaction was, what? My dock was pretty much brand new and hardley used because of the battery drainage issue. Thank God I took pictures of my dock right before I put it in a package to send it to them. In the email, they sent me a picture of the physical damage and it appeared as if they pried it open with a screwdriver and there is a gap between the seams at the corner of the dock.
The worst part wasn't the fact that they damaged my dock, it was the audacity of them telling me to pay $40 for parts and $65 for labor to repair something they damaged!
Anyways this is a warning for anyone who owns the older docks with the battery drainage issue. TAKE PICTURES OF YOUR DOCK BEFORE SENDING IT IN!
I can only imagine about the poor guys who didn't take pictures of their dock only to get scammed by ASUS. I also took higher quality/resolution pictures with my Lumix LX5. The picture I posted was from my 8mp camera on my phone. The pic of the damage was sent to my by ASUS repair.
Here is a copy of the email:
My apologies for the delay in sending you this notice. Your RMA has been received; however there is a delay in processing as it has ( damage to the top case of the docking keyboard ), which is not covered under the ASUS manufacturer warranty. For your reference, please review the attached picture(s). For more information in regards to types of damage not covered under ASUS manufacturer warranty, please visit http://service.asus.com, http://support.asus.com, and/or refer to your User Manual.
If you would like to continue with repairs for your ASUS product, please return the completed and signed credit card form by one of the following methods:
Fax: 510-797-2102 (Attn: deleted by me to protect the employee/scammer)
Email: (PDF/JPG formats accepted only)
Payment will need to be received no later than ( 9/15/11 ) to prevent your RMA from being returned unrepaired on ( 9/16/11 ). Repair process is approximately 3-5 business days from once payment is approved (excludes: parts on backorder and/or shipping/transit time).
Cost of repairs (all amounts are USD) – enter amounts on credit card form:
Parts - $40.00 (Docking Keyboard)
Labor - $65.00
Shipping – please select one shipping method only on credit card form
Sales Tax** – please select one option only on credit card form
Everyone who gets this reply is getting the exact same email from the same person.
A solution people have found is to continue to tell ASUS that it was in perfect condition when it was sent, and to ask to see the packaging to see if it was damaged in transit.
They are all getting a reply along the lines of, we no longer have the packaging, and because of your discrepancy over the damage being done in transit we will waver the fee and repair it at no extra cost
It is always the Texas repair centre that is doing this, the California one seems to be fine.
Funny thing was I usually don't take pictures of my products when sending it in for warranty repairs. I read a thread months ago about someone claiming this same scam was pulled on him. I decided to take pictures and thank god I did.
I wonder if that damaged dock photo is the SAME photo they are passing off to other people who sent in their dock for repairs. Either that or they have some moron who has no clue of opening up the dock to repair it.
I take pictures of everything I send every time. Without proof of proper packaging and content, you won't get crap from shipping insurance and you could get headaches from manufacturers. Since pretty much every single cell phone on the planet has a camera now, there is no excuse to not do it. Protect yourself!
I'm glad you're not the type of people condemning the whole company just because of such issues. It's usually down to just the employee who issued this problem.
And that picture certainly does not look like transit damage. How is it possible to have such an awesome crooked metal rim even by knocking it...?
Its seems there is a similar pattern going on at the ASUS Gravpevine,Texas repair facility based on other transformer blogs out there. They are damaging the docks and in some cases like mine, charging people for it. It is one thing to break something and say hey we are sorry we broke it, but we will fix it for free. Instead the idiot who damaged my dock not only broke it, said it was already broke when they got it, then wants me to pay for it to fix it? Am I missing something here? I really doubt it is ASUS' policy of telling employees to break things then charge them for it so they can make money. I'm sure they wouldn't want that PR nightmare of having employees arrested for fraud.
I'm sure its one or a few employees there that are damaging the docks while opening it to replace the bad chip. The real question is, are they doing it on purpose? Do they get a kick back from the parts and labor charges? If so, then there is your MOTIVE.
These guys breaking your property then charging you to fix and repair it is no different than auto repair shops that rip you off for repairs not needed or performed. Either case it is FRAUD which is against the law.
God I am hoping to see a Dateline NBC episode of this. It would be a change from the usual the A/C repair, plumber, handyman that is caught on camera ripping off people. I would love to see Chris Hansen say "Hi I'm Chris Hansen of Dateline NBC, did you damage my keyboard dock? Have a seat.........."
I might as well live down the street from the Grapevine repair center (meh, 25 miles). I've never had an issue with them and my dock came back perfect. Definitely not a center wide issue and is most likely a single employee trying to cover their ass.
JaiaV said:
I might as well live down the street from the Grapevine repair center (meh, 25 miles). I've never had an issue with them and my dock came back perfect. Definitely not a center wide issue and is most likely a single employee trying to cover their ass.
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Or they won't try it on with someone within baseball bat distance
ToonXW said:
And that picture certainly does not look like transit damage. How is it possible to have such an awesome crooked metal rim even by knocking it...?
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It looks like impact damage to me, specifically a crush on the device from front to back, causing it to bow in the direction of least resistance (outwards) at the point of least resistance (where there's a hole cut for the charger port).
It most certainly does not look like damage from an attempted repair. Most likely the item was either packaged badly, mistreated badly by the shipping agent, or both.
knoxploration said:
It looks like impact damage to me, specifically a crush on the device from front to back, causing it to bow in the direction of least resistance (outwards) at the point of least resistance (where there's a hole cut for the charger port).
It most certainly does not look like damage from an attempted repair. Most likely the item was either packaged badly, mistreated badly by the shipping agent, or both.
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Impact damage? Wouldn't the force from a direct impact from striking a hard object (like the floor) cause intrusion into the dock and create a dent at the point of contact? If you are saying an impact from the front of the dock transfered to the rear of the dock, then you lost me. They didn't mention there was damage on the front of the dock, just the rear left corner. Sorry, I'm very familiar with crush analysis, and I don't see your point of view. I still say a prying tool was placed into the rear left corner seam and then pulled downward towards the port (in an attempt to open the dock) causing the thinner material at the top of the port to bend and bulge outward. Btw, the dock was wrapped completely around twice with bubble wrap and then with at least 4ft of paper bag material (15inches wide).
I see lots of speculation but pictures date stamped might help prove your case. I hadn't thought of pictures of the packing but I certainly will the next time I send anything it as that is the repair center closest to me.
Did you get insurance from the carrier you sent the item with? I don't think the usps standard is over 100.00 without it. I always get it.
After watching my RMA shipment of just the charger which was supposed to be a two day delivery with first class shipping from Austin to Grapevine ...sit and take 6 days to deliver from the Ft Worth usps center after recieving they are worth speculating about too.
BTW as an afterthought the repair center should have kept the packing to see if there was damage. Thats just not helping the customer out because that could be needed to support an shipping insurance claim.
Oh yea.. I got a new charger back in return shipped in a huge square box 12"x12" box with a seperate boxes inside for charger, cable, and wall adapter which I thought was strange for what they were shipping but worked out well because no damage.
DilloDroid said:
I see lots of speculation but pictures date stamped might help prove your case. I hadn't thought of pictures of the packing but I certainly will the next time I send anything it as that is the repair center closest to me.
Did you get insurance from the carrier you sent the item with? I don't think the usps standard is over 100.00 without it. I always get it.
After watching my RMA shipment of just the charger which was supposed to be a two day delivery with first class shipping from Austin to Grapevine ...sit and take 6 days to deliver from the Ft Worth usps center after recieving they are worth speculating about too.
BTW as an afterthought the repair center should have kept the packing to see if there was damage. Thats just not helping the customer out because that could be needed to support an shipping insurance claim.
Oh yea.. I got a new charger back in return shipped in a huge square box 12"x12" box with a seperate boxes inside for charger, cable, and wall adapter which I thought was strange for what they were shipping but worked out well because no damage.
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My pics were taken Aug 24. I took pictures with my LG G2X camera phone first. Then I decided to use my Lumix LX5 just incase the resolution and quality of the camera phone wasn't good enough. I'm glad I used my camera.
I really doubt it was damaged during shipping. I once received a package that was damaged from an online order. Before I opened it up, I took a picture of the box. Sure enough the item was damaged. Now you would expect an ASUS repar facility that has access to a digital camera would take a picture of my damage package (if it was damaged) along with the damaged dock. No picture, really? Maybe it is because there was NO damaged box. They also didn't tell me "your package sent to us was damaged and the dock inside sustained damage as well". That would be understandable and logical. Instead it was a "your dock is damaged you need to pay $40 for parts and $65 for repairs by this date". I don't know if there was insurance on the prepaid Fedex mailer. They paid for the shipping ONLY after I complained why I had to pay out of my pocket to send them the dock with a known battery drainage defect.
They took a picture of my dock on Aug 31. I uploaded more pictures to flickr. Click the link below.
http://www.flickr.com/photos/grenademasta/
Ill stick to my same guns from the last thread, that is acute damage. There is no way that is caused in shipping if you even made a minimal effort to pack it. Its either pried open OR it was dropped AFTER IT WAS TAKEN OUT OF THE PACKAGE.
But then we will get a dozen guys who engineered repair facilities for 140 years non-stop who will come in here and say that we are all wrong and this is somehow your fault.
I dont think its ASUS, its just some moron at this facility who is probably some $8/hr tech (just like some of the ones I knew at Garmin when I lived in Kansas) who dropped it or opened it wrong and is trying to cover his ass.
I had the exact same experience. Mine wasn't as bad as yours, so I'm just going to deal with it instead of getting it fixed. I've pushed my bezels somewhat back into place.
$105 for repairs!? I bought mine from TDirect for 109+freeshipping back in June. Bah. We are seriously getting scammed by ASUS repair facilities. I sure as hell aren't going to send my dock back for repairs for more potential damage, and i'm scared as hell that my TABLET will need rma repairs down the road.
sighs.
grenademasta said:
Impact damage? Wouldn't the force from a direct impact from striking a hard object (like the floor) cause intrusion into the dock and create a dent at the point of contact? If you are saying an impact from the front of the dock transfered to the rear of the dock, then you lost me. They didn't mention there was damage on the front of the dock, just the rear left corner. Sorry, I'm very familiar with crush analysis, and I don't see your point of view. I still say a prying tool was placed into the rear left corner seam and then pulled downward towards the port (in an attempt to open the dock) causing the thinner material at the top of the port to bend and bulge outward. Btw, the dock was wrapped completely around twice with bubble wrap and then with at least 4ft of paper bag material (15inches wide).
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Imagine placing the TF dock in a vice (ouch) with the front and rear of the dock against the jaws of the vice, protected by a sheet of cardboard. Tighten the vice, the crushing forces will cause flex in the case. The point of least resistance is where the compressive force will be dissipated.
The exact same force could happen in a delivery truck with the TF package placed on its side and something heavy placed on top of it, or with the box lying flat, but a heavy adjacent box sliding and hitting it on acceleration / braking / cornering. the cardboard box would absorb any scratches etc. but might not absorb the crush forces.
I think this is far more likely than a tech who opens and closes thse things all day long making an idiot mistake like levering at the weakest point on the entire case, particularly when that tech knows precisely where all the latches are, and where / how much pressure to apply (and frankly, most likely has a jig designed to open the case for him without using separate tools.)
Tjwoo said:
I had the exact same experience. Mine wasn't as bad as yours, so I'm just going to deal with it instead of getting it fixed. I've pushed my bezels somewhat back into place.
$105 for repairs!? I bought mine from TDirect for 109+freeshipping back in June. Bah. We are seriously getting scammed by ASUS repair facilities. I sure as hell aren't going to send my dock back for repairs for more potential damage, and i'm scared as hell that my TABLET will need rma repairs down the road.
sighs.
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Sony quoted me for 300€ on a 150€ lens and I still had to pay the costs for shipping back and forth + reviewing (40€). Just saying that costs for repairing stuff is a lot more expensive than the product itself.
*Latest update
I got an email from ASUS saying that FedEx damaged my dock during transit LOL!
It first went from YOU sent in a damaged dock so pay $40 for parts and $65 for labor by a certain date.
I send them pictures of my perfect condition dock to them by email then the finger pointing now goes to FedEx.
If it really was damaged by FedEx wouldn't the professional response from ASUS be "your dock was damaged from transit, please submit a claim with FedEx"?
You would expect someone at the repair facility who has access to a digital camera and took a picture of my damaged dock to take just ONE more picture of a damaged box as proof. Of course that wouldn't happen because that would make too much sense and of course there wasn't damage on the box.
It looks like impact damage to me, specifically a crush on the device from front to back, causing it to bow in the direction of least resistance (outwards) at the point of least resistance (where there's a hole cut for the charger port).
It most certainly does not look like damage from an attempted repair. Most likely the item was either packaged badly, mistreated badly by the shipping agent, or both.
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Again with this shipping impact damage nonsense?
This isn't the first time someone has called foul on their perfect condition item that was sent in and supposedly arrived damaged and Asus doesn't even try to contest it anymore.
Your crush theory is so awkward and such nonsense. Are you at all aware of crush ratings for cardboard boxes? The boxes remain stiff and if the amount of pressure you're talking about is applied such that the unit is crushed, that box is totaled. There's no way the unit could be crushed unless the sides of the box put pressure on the unit. If the OP used sufficient packing material that would compress when the box pushes in and it would mitigate the damage, certainly not to the level the OP is showing. Barring the box itself contacting the unit, there's no way a crush would occur.
So what we're at is this ridiculous theory where apparently the service center techs are infallible and instead, the postal service or carriers who have been doing this far longer than Asus has been working on Transformer Docks are stacking these boxes in the trucks in such a manner that a 200lb box falls on a dock box on its side? And this happens in carrier trucks which have shelves designed specifically to mitigate damage caused by stacking? Have you ever looked inside of a UPS or Fedex truck? Go take a look and tell me how a heavy box falls on the side of a dock box. And this also happens for Transformer docks only?
And again this is totally ignoring that your theory is based on an event which is entirely random. By your nonsense theory it's the carrier or the OP which places the unit in the box and the box in the truck and the truck on the route in a similar or exactly identical manner to cause a similar or exactly identical damage in a similar or exactly identical location on the dock. In order for your crush to occur, the conditions have to be met. Four or more persons on this forum have dealt with this issue already, the probability of your crush theory occurring multiple times is laughable. All of this equates to such a statistical improbability that you're better off suggesting the Loch Ness monster crushed it and warped it to the OP.
The more plausible explanation is not the random event, it's the fixed factor; the service center. That's the only factor between multiple incidents that isn't changing. It's obvious they're attempting to open the cases at this junction and causing damage to the unit. End of story.
Ah, the ignore button. Most useful tool on the site.
knoxploration said:
Ah, the ignore button. Most useful tool on the site.
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Ah, thanks, adding you now
Seriously though, if its impact damage it wouldnt be from shipping unless he just put the transformer in a box and used no packing materials whatsoever. That kind of damage appears fare more direct than could happen through inches of packing materials, especially not without some obvious damage that would cause a refusal of shipment.
Ive seen plenty in my time selling wholesale electronics. Once I had to dispute UPS over a $6000 monitor, they claimed it was improperly packed but it came in the crate from sony. The issue was the corner of the crate was gone (along with two inches of monitor). Unlike this repair center instead of blaming the us the receiver immediately refused shipment and they had to return it and cover it.
Unfortuantely the OP will have to fight with the repair center on this because FedEx is going to want some evidence since the package arrived and they apparently cant provide any since they didnt save this box that, according to you, should probably look like it got mauled by a liger.
Related
Turns out I decided to call Bell and tell them about all of the legitimate problems I'd been having with the phone a while back, at which time they decided to exchange it. Unfortunately, I didn't take the exchange at that point in time as I wanted to try and get my data backed up first. That was dumb! Not too long afterwards I put my phone through the wash machine and the LCD flaked out a couple of days later when it appeared to have completely dried out (put it a few inches above an oil heat register for 2 days). In any event, the main white sticker is still white and didn't turn pink or blue.
Having said all of that, do you folks think I should pull out a heat gun and a razor to try and check the other stickers without damaging the VOID sticker, or do you think I should just go ahead with the exchange?
Not that I would try... but I've heard of people soaking the return packing labels and boxes in water to try and make it look like the (water) damage was caused by the shipping company. Sounds somewhat sleezy to me, but I really, really can't afford to eat a $400 replacement bill right now .
Regardless, any insight or help would be kindly appreciated!
No one? =-\
Does anyone at least know Bell's policy on charging the customer or contacting them if there is water damage? IE: What's the worst case scenario?
THe stickers Are brittle also. They will break if you try to remove them. IF your stickers are fine then they should do warrenty for your other issues.
I wouldn't bother opening it.
I don't know how much Bell charges for a swap unit but you are just better off taking the risk as long as you are prepared to be charged.
There are a bunch of other litmus stickers inside the phone which most likely have been contacted.
I worked at a cell phone dealership (telus) for a couple of years so this situation is quite common.
Hi everyone looking for some advice.
Yesterday I noticed my Galaxy S screen wouldn't come on after taking it out of my work trouser pocket. Did the usual took the battery off and re-installed it. The screen is now black and not showing anything apart from the very top of the screen which shows some colour and fuzziness. I noticed this morning a half inch crack to the screen middle left of the phone which is internal. The crack is underneath the screen. Now I am 100% this has not been caused by me. The phone has been in a flip case since new and I have never dropped the phone or extreme pressure applied to the screen. The phone is in mint condition with no scratches what so ever. Took the phone to T-Mobile this morning as it is covered under warranty for 24 months and the phone is a year old. The first person I spoke to looked at the phone and saw the crack. They said to me that there would be no point sending it off for repair as it would be deemed as accidental damage. I did point out that there was know way I caused the crack. The person stated even having it in your pocket can cause the screen to crack if pressure is applied to it by other items e.g keys or if I pressed against it. The phone was the only thing that was in my pocket and it was a side pocket of my trousers where no pressure is ever applied. I have kept it in the same pocket of my work trousers for a year and never had any problems. The person then referred me to another collegue who was more helpful. She looked at the phone and confirmed that it was in mint condition with no scratches to the phone. She advised that she would send it off for repair but did explain that they could refuse to repair it or replace if it was deemed accidental damage.
I just have this bad feeling that it is going to come back with them saying it was my fault even though I know it wasn't. Does anyone have any views or opinions on what to do if this happens. I have searched the net and found other people around the world who have had the same problem with their Galaxy S. Looking at prices I will be looking at a few hundred pounds to repair it which I don't think is worth it.
I know you say adamantly that you did not cause the crack, But in some way or other you must have..
I know you are extra extra careful with your phone, Im the same as mine, But there is no way the screen could just crack on its own.
It doesnt have a mind of its own, It didnt crack due to stress, it wasnt poorly. You must of accidently cracked it without realising.
The best you can do is hope it gets fixed under warranty, Otherwise scout around for a phone shop that could replace it for you.
azzledazzle said:
It doesnt have a mind of its own, It didnt crack due to stress, it wasnt poorly. You must of accidently cracked it without realising.
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Yeah .. sure!
Let me give you an example of ... my car.
The story:
Windshield broken due to a small rock on the highway (the usual stuff). Went to repair shop, new windshield installed. Everything was perfect until this summer (2 years later). The windshield was still in great condition, no cracks, no pinches, no nothing ... as new. One day, during the lunch break from work I've started the engine, and in one minute after the air conditioner started, the windshield cracked. It was a very sunny day and my car was parked in the full sun.
Who's fault it is? Mine for miss usage? Manufacturer of the windshield? God? poor assembly at the repair shop? pick one.
I would say that the amoled will be replaced because its obvious no mechanical stress was applied ... it was just a faulty unit, nothing more. I have a friend who replaced the amoled screen, under warranty, due to 3 dead pixels ... twice.
ro_explorer said:
one minute after the air conditioner started, the windshield cracked. It was a very sunny day and my car was parked in the full sun.
I have a friend who replaced the amoled screen, under warranty, due to 3 dead pixels ... twice.
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wouldnt the heat from the sun, Then the sudden cold cause such thing to crack ? glass DOES break due to rapid temperature changes, Try this at your house. Put the hair dryer to the window on a really cold day and leave it till it breaks .
And your friend got his screen replaced because of dead pixels.... That is a fault, that was not his fault.
Its a strange case, but its hard to think the screen just broke of its own accord.
I was trying to underline the obvious .. sometimes things break doe to some other reasons than "you". It is obvious that a glass will be under great stress if you put it uncer big temperatures changes but still ... that glass was supposed to resist to such stress.
Same thing with the screen in question: the amoled is a thin film placed on top of some strong substrate. The whole structure is supposed to resist to certain stress and there is no way you can break it by miss usage unless you will break the outer glass also (gorilla glass + capacitive digitizer). So, no matter we are talking about dead pixels on a 2 months old screen or of a cracked amoled structure under the intact gorilla glass, the "cause" is the same : faulty unit (maybe is the amoled itself which has a flaw, maybe is the way it was mounted in the phone ... doesn't really matter).
Maybe your right, But the whole thing is still very strange.
Anyway lets just hope the outcome is better, and it gets fixed under warranty.
But you know what these service centre folk are like, They will try anything to avoid repairs.
Thanks guys for your replies. As I said the crack is internal underneath the outer screen so surely if I had damaged it the outer screen would be damaged. I'm not very hopeful that T-Mobile will repair it but I'll just keep my fingers crossed.
I will let you know the outcome.
Thanks
sandeept said:
Thanks guys for your replies. As I said the crack is internal underneath the outer screen so surely if I had damaged it the outer screen would be damaged. I'm not very hopeful that T-Mobile will repair it but I'll just keep my fingers crossed.
I will let you know the outcome.
Thanks
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Does your contract have an insurance policy ? if so that should cover accidental damage (i know its not accidental, But they may say it is)
And if not, are T mobile fixing it, Or are they going to send it to samsung ?
Gotta admit its a cracking screen eh? [Nt]
:d :d :d :d :d :d :d
Unfortunately I didn't take out insurance. The phone has been sent away by t-mobile for their repairers to assess but they did advise that it probably will come back not repaired due to the crack being my fault even though I said that I believe I didn't cause it.
sandeept said:
Unfortunately I didn't take out insurance. The phone has been sent away by t-mobile for their repairers to assess but they did advise that it probably will come back not repaired due to the crack being my fault even though I said that I believe I didn't cause it.
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Well if tmobile send it back UN fixed, Send it back to samsung, Is it still under the 12 month warranty ?
I believe the warranty expires this week or next so probably wont be able to, thanks for the suggestion.
If you get it back from T-Mobile unfixed, sent it directly to Samsung.
Maybe they'll still fix it. If they dont they'll probably will call you to tell you how much fixing it will cost. Start telling your whole story again and again, make them tired of hearing
If they dont listen, tell them you want to put in a complaint. Ask for an email adres or something were you can send your complaint email to. Dont let them send the phone back.
Send a large mail explaining everything, maybe put in some laws that apply to your case, like that it has to be faulthy when manufactured etc.
Also that you havent had any scratches on it and that the crack is UNDER the glass.
If they reply again with "we dont fix it" again send a mail with telling them that the phone is in mint condition and that the crack UNDER the screen came out of nowhere and that by law they have to fix it. Make them believe you'll sue them in court if they dont fix it.
Even call them if necessary.
Do everything to be a pain in the ass and meanwhile make sure they dont send the phone back during all this.
Maybe it will work, maybe it wont. But its better then giving up. Gives you a bigger chance of success.
manufacturers like dont like problems that take a long time. And if you proof yourself to be an annoying customer, one that shows he wont give up and do everything that they can to give the manufacturer a bad name, they'll probably think its better to win that particular customer over then to fight him. They dont like bad press.
Maybe they'll fix it, maybe they dont, maybe even they'll give you a discount at fixing it. At least you didnt make it easy for them.
Thanks for the reply. I am definetly not going to just be pushed aside and give up. If the phone comes back un-repaired I am going to complain to T-mobile and keep complaining to them. I will also take your advice and send it to Samsung and complain to them. I know lots of other people who have iphones without cases who do not look after them, scratched, dropped and are still working fine. Then the opposite end there is my phone which has been in a leather flip case from new protecting the screen. I have never dropped it and it doesn't have a scratch on it. Really annoying!
Really there is only one reason a screen/windowzsheet of glass whatever will crack and that is due to force. Force of some sorts was applied to the screen and honestly, as much as you don't want to hear it, it was almost certainly because you leaned on in it. In the pocket and your next a desk, or a chair, and you wouldn't even know its happened 9/10 until you take the phone out to use it. Often the phone will still be "functional " except for the dark screen so you can still feel it vibrate with may's so it could be some hours later before you realise. Another possibility is it was a previous drop or bump that wasn't enough to do it there and then and has simply hit breaking point on this unfortunate day. :'( other causes are to much pressure when a replacement is fitted, as happens with car screens more often than you would think, all it takes is the smallest little bit of awkward pressure and sure enough. Extremely rare for this to happen on a phone as the screens are mounted and held in place in a fundamentally different way.
I've worked in phone shops and car dealerships to qualify my above statements and honestly for all the hassle you are going to face, from people like me mostly, that it simply doesn't break on its own and you being aware of the force is a mute point. The fact is the force was applied and the screen broke. You knowing it happened or even being responsible is not the point, the point is was it a manufacturing error that caused it. They gonna say no and its going to really piss you off and when all is said and done you'll wish you just got a new screen off eBay and fitted it yourself or found someone local who does it.
Just saying is all...
Hope you find a solution mate and I'm sorry if it seems cold but dem de facts....
Sent from my GT-P1000
Hello guys i am new so i have a quick question.I see there and there someone complaing for broken screen on samsung galaxy from itself is this some general case like some HTC or just 1 in 1 000 000?I buying samsung galaxy s or google nexus s (s lcd) depending on your answear?
Sory mate for posting in your thread but this is prety much connected with your problem.
Any news on your issue ?
@OP, Any update??
Update
T-Mobile repair centre emailed me last week stating that the repair was out of warranty as it is physical damage and they quoted £138 to fix. I refused the quote and asked for the phone to be returned to the shop. In the meantime I wrote a letter of complaint to T-Mobile. I picked up my phone a couple of days ago from the shop. Yesterday morning received a phone call from a really nice lady at T-Mobile complaints investigation team. I explained to her the whole situation and she immediately said without disputing it that they would replace the phone free of charge for a new one. Hopefully it is arriving tomorrow - RESULT!
sandeept said:
Update
T-Mobile repair centre emailed me last week stating that the repair was out of warranty as it is physical damage and they quoted £138 to fix. I refused the quote and asked for the phone to be returned to the shop. In the meantime I wrote a letter of complaint to T-Mobile. I picked up my phone a couple of days ago from the shop. Yesterday morning received a phone call from a really nice lady at T-Mobile complaints investigation team. I explained to her the whole situation and she immediately said without disputing it that they would replace the phone free of charge for a new one. Hopefully it is arriving tomorrow - RESULT!
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WOW !!! that truly is a result ... Great news man ! I Highly highly doubted you would get any help considering the extremity of the circumstances.... its like a 1/10000 chance of that happening lol.
Buts its great that you are getting a new phone and havent been left with a HUGE bill.
a little moaning and complaining can go a very loooooooong way
An internal 'crack' seems to have appeared on my device. Since the last two days it has grown and is now more than half the length of the device. Device is still under warranty so will take it to the service center over the weekend. Anybody seen anything similar?
http://i.imgur.com/13LG6lS.jpg
aceutosh said:
An internal 'crack' seems to have appeared on my device. Since the last two days it has grown and is now more than half the length of the device. Device is still under warranty so will take it to the service center over the weekend. Anybody seen anything similar?
http://i.imgur.com/13LG6lS.jpg
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If you are facing this from the first day of buying there's a probability that you got a defected piece.
According to me hardware doesn't come under warranty. You need to buy another display for your phone.
aceutosh said:
An internal 'crack' seems to have appeared on my device. Since the last two days it has grown and is now more than half the length of the device. Device is still under warranty so will take it to the service center over the weekend. Anybody seen anything similar?
http://i.imgur.com/13LG6lS.jpg
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Looks like a screen lifting. As i see it the glue in-between the glass layer is not holding up. I have a similar case but i did not posed a picture here in Xda. It happened on my device last year (Note 8.0) at the bottom screen near the home button, though i have no proof to show mine because the day it happened i immediately took it to the shop where i bought my unit and they fixed the screen after 3 weeks wait. I got a note from the tech explaining that the glue in-between the lcd etc.. was not holding up, hence the lifting occurred. Hopefully the service center will fix it for you or rather replace the screen.
I concur with the above. It looks more like an adhesive failure vs. a glass failure.
I've repaired a number of older generation devices - namely iPhone 4s, SGS3s, and SGS4s. The latter two are expensive LCD/Glass replacements, as such I did the ole heat and separate to replace busted glass trick. I was able to do so w/o destroying the digitizer/lcd. The first one I was scared $#|tl3ss and took my time, which paved the way for being comfortable doing the others I did...
If I was personally faced with your situation, and having the experience I do, if the device is under warranty with the source, I'd go that route. If it isn't under some sort of warranty, I'd try to heat things up with a heat gun (to ~60-65 degrees centigrade - assuring that I didn't get things too hot by using a handheld contact-less thermometer) and while it cools, push down on the glass (not crushing the device like a neanderthal... ) to see if I could reactivate the adhesive and get the lcd/digitizer to stick to the back of the glass. Absent success with those two options, the last three options you may have, as I see it, are:
Service Center Repair - likely expensive and slow...
DIY - Glass/LCD/Digitizer/Subframe replacement as a single unit - likely just a bit lesser expensive, but much quicker as one wouldn't be w/o the device.
Getting one's hands dirty with a home-brew repair (many videos on youtube) where you remove the glass from a functional LCD/Digitizer and replace the OCA (Optically Clear Adhesive) and reassemble the unit.
This is likely the most cost effective but also the riskiest as one could damage things beyond repair, if one is not mechanically skilled, properly equipped, invests the time to learn, and is patient.
EDIT: It is also prudent to note that going this route requires a very finite attention to detail and proper application of processes, if one doesn't want to end up with a device that has a bunch of air bubbles between the glass, adhesive, and digitizer/LCD - been dhere, duhn dhat...
EDIT 2: Beware that there are a S#|t tonne of parts out there that won't work but look like they will. One needs to do their home-work and verify that one can return whatever units were ordered from a given retailer.
Hope this helps. Good luck.
-t
I've got a speck of dirt or dust or something on my camera lens, or underneath the glass covering the camera lens. The outside is definitely clean. Tapping on the phone makes the speck move.
I attached a pic showing the speck I'm talking about.
Any thoughts on getting it out of there? Compressed air or something? I checked out my Nexus protect and can get a replacement but it'll cost me 80 bucks and I'd rather not spend the money.
Thanks for the ideas!
I doubt you'll get it out without disassembling the phone.
https://www.ifixit.com/Teardown/Nexus+6P+Teardown/51660
I don't see how this wouldn't be covered under the regular warranty.
Is the regular warranty free? (Lol). How does one go about filing a warranty claim. I purchased through the play store... Is there a way to file there?
byproxy said:
Is the regular warranty free? (Lol). How does one go about filing a warranty claim. I purchased through the play store... Is there a way to file there?
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Go to the store on your PC and click the help (or support, I can't remember) button in the menu, from there you can choose to have an online chat or a phone call from them to discuss your warranty claim. This would most likely not be covered though.
sweet! thanks gents for the tips and assistance!! google is sending me a warranty replacement. bumbed to have to set up a new phone all over again, but stoked i don't have to pay 80 bucks to get the issue fixed.
The camera area has some sort of "insulation" made of foam. The insulation is a ring and the material seems to be unstable. Chances are that some of this "foam" will get lose and cover the lens. I´ve removed the camera glass 2x and have seen this material.
Had exactly the same problem with my 6P. Six months old, purchased in October. I only noticed the dust in the past few weeks and it's now visible when using the camera app.
It's quite annoying, but Google's CS were great. The guy said it was the first time he'd heard of this issue, but started the returns process and shipped me out a replacement. I then need to send the old phone back in the same box. Well worth buying from Google I reckon.
After reading the posts, I checked my camera and found that there is a little circular area where there seems to be a thin film of stuff. I took two photos and marked the area with arrows. It's more obvious when moving around and seeing it in the camera app. The photos are out of focus so it's kind of easier to see.
What do you guys think? Should I contact google? This is probably unnoticeable in real life usage, but I sort of can't 'unsee' it now. Thanks!
And for those who have contacted google, do they care if I have custom ROM? Thanks a bunch!
Edit: Well, I couldn't wait and contacted google. CS was really friendly and willing to help, and they will be sending me a replacement.
TLDR: take 360 degree photos of your note before shipping for warranty repair.
My N20U suffered from Black Screen Of Death and had to be shipped for repair. About a week later Samsung called and said the screen failed due to physical damage (it was charging, unplugged and checked the charge level, never picked the phone up from the desk, and 30 minutes later the screen had died) and the back cover was cracked indicating a drop. I took close-up photos of the phone from every angle before wrapping in 6" of bubble wrap and double boxing inside another layer of bubble wrap...it had never been dropped, never used outside of a case, and didn't have a single scratch. After about 2 hours of going through supervisors and emailing photos they agreed to cover the repair under warranty. Without the photos this would have been a costly repair for a known issue. So don't get shafted guys, always take photos of your Samsung before sending it for repair.
When dealing with a box full of rabid gerbils always exercise extreme caution
blackhawk said:
When dealing with a box full of rabid gerbils always exercise extreme caution
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Not my first rodeo with flagship brands coasting on past glory. ASUS once shipped the exact same GPU (I marked it with a UV pen on the edge of the PCB) back and forth 3 times, with a different serial number sticker, until I showed them timestamped photos of the UV mark. Not all of these corps are out to screw you, but like you said it's best to take precautions before you get the short end of the stick.
Brapabout said:
TLDR: take 360 degree photos of your note before shipping for warranty repair.
My N20U suffered from Black Screen Of Death and had to be shipped for repair. About a week later Samsung called and said the screen failed due to physical damage (it was charging, unplugged and checked the charge level, never picked the phone up from the desk, and 30 minutes later the screen had died) and the back cover was cracked indicating a drop. I took close-up photos of the phone from every angle before wrapping in 6" of bubble wrap and double boxing inside another layer of bubble wrap...it had never been dropped, never used outside of a case, and didn't have a single scratch. After about 2 hours of going through supervisors and emailing photos they agreed to cover the repair under warranty. Without the photos this would have been a costly repair for a known issue. So don't get shafted guys, always take photos of your Samsung before sending it for repair.
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That's some dirty shi# samsung tried on you!! smh
.Last year, a pal of mine on discord's (SamCentral) got jacked on his warranty request on his Note 10+ 5G (Verizon), as he didn't take any pics b-4 packing it up and shipping it to samsung, and ultimately ending up trading up & trading it in soon thereafter on his Note 20Ultra 5G!