Related
NO freaking clue how but its there about a 1/4 of a inch to the left of center. think its worth raising hell at BB for a replacement
Sporkman said:
NO freaking clue how but its there about a 1/4 of a inch to the left of center. think its worth raising hell at BB for a replacement
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Click to collapse
You could, but do you want to be that person that complains about a scratch on their unprotected phone? Unless you had it in some kind of a case of course
I have read about other people also having scratches but it not affecting the pictures/videos being taken. Do you also get similar results?
Why would you raise hell at Best Buy to get a replacement due to damage that you caused? Even if you didn't directly cause it, scratches are normal wear and tear, and are not covered under warranty.
That being said, I ran over my EVO with my car, smashed it to bits, thinking about going to my Sprint Corporate rep and raising hell for a replacement. LOL, I kid... I kid!
u ****ed!........
The lens on mine somehow cracked in the first week and I had no idea how it happened. I was able to get a replacement directly from htc.
Sent from my PC36100 using XDA App
unless you see it when youre taking a picture, it shouldnt affect it. the lens is too close to the glass to have it show up, unless it refracts light into the lens.
the lens cant focus for that short of a distance.
if you can get it replaced, do it, but i dont think it should be too serious.
i would try and get a replacement...
Mine has a tiny scratch too. When I bought a case I made sure to get one that would keep the lens off the table when I lay it down.
The good news is it shouldn't be an issue for your pictures. I'm a photography nerd and there are is a fair bit of information on the web supporting this if you care to look it up, but it would take a very significant scratch to cause any change to your pictures.
There are some variables that determine if something will show up or not, but I have seen an extreme example of someone rubber banding a pencil across the front of an SLR camera lens, and you could still see the entire image, it was just a little darker. Light bends.
dhanch said:
The lens on mine somehow cracked in the first week and I had no idea how it happened. I was able to get a replacement directly from htc.
Sent from my PC36100 using XDA App
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Click to collapse
me too!!! it just came out of nowhere
I was wondering, do people go out of their way to make their camera's last? I was hoping to keep my vibrant for at least 5-6 years and use it as my primary camera on the occasions that I have a need for one.
I was wondering if you guys had any tips or suggestions for keeping the camera relatively clean and scratch free?
Maybe cutting out a small plastic screen protector to place on the inside of my gel case to keep my finger from hitting it would help, and then I could just take the case off when snapping pictures....
5-6 years O_O
Did I read that correctly? In a year the vibrant is going to be nothing more than an outdated phone.
SquareBare said:
I was wondering, do people go out of their way to make their camera's last? I was hoping to keep my vibrant for at least 5-6 years and use it as my primary camera on the occasions that I have a need for one.
I was wondering if you guys had any tips or suggestions for keeping the camera relatively clean and scratch free?
Maybe cutting out a small plastic screen protector to place on the inside of my gel case to keep my finger from hitting it would help, and then I could just take the case off when snapping pictures....
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Click to collapse
You should not have any issues with the camera by just leaving it alone. I'n all my years owning phones with cameras, I've never cracked, scratched, or anything else and I just left it alone.
Don't even bother putting a screen protector. I'll start to haze up with time, and the images would not look crisp. I think you'll be fine.
SquareBare said:
I was wondering, do people go out of their way to make their camera's last? I was hoping to keep my vibrant for at least 5-6 years and use it as my primary camera on the occasions that I have a need for one.
I was wondering if you guys had any tips or suggestions for keeping the camera relatively clean and scratch free?
Maybe cutting out a small plastic screen protector to place on the inside of my gel case to keep my finger from hitting it would help, and then I could just take the case off when snapping pictures....
Click to expand...
Click to collapse
actually I have had a problem (not recently but WAY WAY back on one of the first HTC phones the lens cover got scratched while it was in the case and it took bad pics after that) ever since then I keep a small square of blue painters tape over the lens it protects it from scratches and it comes off quick and easy if you need to take pics but as too the 5-6 year thing man WOW I am lucky if I keep a phone 5-6 months good luck.
I'm in the same boat as SquareBare. I'm interested in buying myself a lens protector as well. As I have noticed fine scratches already, albeit I do take care of my phone religiously. And I do plan on keeping this phone for many years to come as I do not renew my contract. Though searching around has led me to believe I have to purchase the screen protector again to get the lens protector. It comes in a package. The only company that offers it, is realook. I looked into SGP as well, but they do not offer it for the Vibrant. Before you say that they do offer it, I have personally emailed them regards to the installation video that was posted on their website, and they confirmed with me the product is not available. Here is their email.
Dear Our Valued Customer,
Thank you for contacting SGPstore.com Customer Service Department.
I do understand your question and would like to explain it to you.
The video might show Galaxy S Anti Fingerprint has camera lens protector.
Please note that merchandises out in the US market do not include the camera lens protector.
And you will see features on our website and the back of our product box do not have camera lens protector.
If you have more questions, please do not hesitate to contact us.
I apologize for the inconvenience.
Best Regards,
===========================================================================
SGP - Stylish People's Good Partner
===========================================================================
> Customer Service Representative,
Lynn Kim
[email protected]
www.SGPstore.com
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Click to collapse
You do know that the camera is available for purchase separate, right? If your camera does get scratched (or the lens) wouldn't replacing it solve the problem? They only cost about 30 bucks
Actually the camera is pretty strong i guess, because after all i've been through on my past vibrant no scratches on the camera at all.
I dropped it from a 2 story house ( i was working on cleaning gutters bcz my dad was like pissed at me haha) Grass got into the bezel but thats it. i cleaned it a little bcz of grass stains and besides that no scratches no bumps etc. ( it dropped flat not top or bottom first)
The camera lens protector/plastic piece that shields the actual camera is only $3.48 with a minimum purchase of 5. So for less than $20 you can have 5 accidents and make it like new again everytime.
http://www.globaldirectparts.com/Samsung-T959-Camera-Lens-p/smsng6085865.htm
PathogenX said:
5-6 years O_O
Did I read that correctly? In a year the vibrant is going to be nothing more than an outdated phone.
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Regardless of the phone not being up to par in a couple of years, it'll still make calls. I have backup phones that are 4 years old. They work, and are nice to bring along on roadtrips just in case I can't get to a charger and my phone dies.
Sent from my SGH-T959 using XDA App
Tamborine said:
I'm in the same boat as SquareBare. I'm interested in buying myself a lens protector as well. As I have noticed fine scratches already, albeit I do take care of my phone religiously. And I do plan on keeping this phone for many years to come as I do not renew my contract. Though searching around has led me to believe I have to purchase the screen protector again to get the lens protector. It comes in a package. The only company that offers it, is realook. I looked into SGP as well, but they do not offer it for the Vibrant. Before you say that they do offer it, I have personally emailed them regards to the installation video that was posted on their website, and they confirmed with me the product is not available. Here is their email.
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Click to collapse
I don't think they do that anymore. Or at least I didn't get a camera protector when I ordered my new set of protectors this past January.
checktheemails said:
You do know that the camera is available for purchase separate, right? If your camera does get scratched (or the lens) wouldn't replacing it solve the problem? They only cost about 30 bucks
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Click to collapse
Yeah, I could go through that route, but why spend 30 bucks of having it to take it apart and replacing it, while you can just buy a piece of plastic that cost no less then a few dollars to replace it. I can't see a good reasoning for having to buy a new camera. Makes no sense.
That's actually just a piece of glass that covers the actual camera lens, mine is pretty scratched but it doesn't seem to affect pictures any. I haven't seen any one selling that little piece of glass, but I'm assuming it wouldn't be too hard to replace.
I just got my DVP a few days ago...
Today I dropped it (the first time it dropped) and it shattered the glass...
everything works fine still...it is just so ugly I would like to get it fixed...
What can I do?
I cannot find any replacement parts, I cannot find any repair shops for this phone also... currently I am on hold trying to call dell (hopefully they give me good news?)....
I am lost and disappointed -I cant believe I cracked it esp. this soon!..
well I am asking for your advice / comments / help on this one, XDA ...
please advise me...
UPDATE: dell said it would be 249.99 to get a replacement phone...
good deal? or should I just get another phone or something? I am thinking of going through with it to get it done, but if there are cheaper options I am interested...
Did you try checking with @dellcares on Twitter? Someone had a similar issue the other day and said @dellcares helped them. Not sure exactly what the outcome was, but worth a shot.
pjfan75 said:
Did you try checking with @dellcares on Twitter? Someone had a similar issue the other day and said @dellcares helped them. Not sure exactly what the outcome was, but worth a shot.
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Click to collapse
no, but dell charged me 249.99 to send me a replacement device...
they told me that a cracked screen is considered to be out of warranty (I think it also includes any physical damage as well...not sure about that part though)...
erebusting said:
no, but dell charged me 249.99 to send me a replacement device...
they told me that a cracked screen is considered to be out of warranty (I think it also includes any physical damage as well...not sure about that part though)...
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Click to collapse
you're lucky then. They sent me a copy of the posting on their community forums telling me its absolutely not covered. I could replace my 16g device...for $499.00. But they would throw in free over night shipping.
While it sucks, I think it's hard to argue with this stance unless people start to report widespread screen cracks. I've dropped mine a couple of times and no problems (~knock on wood~) and I have not read about a rampant issue with screen fragility, so at the moment it sounds like you were just damned unlucky.
My phone just fell at the train station and the freaking screen cracked. Damn. I called T-Mobile . .The rep at first didn't even know what it was and asked if it was a tablet. Put me on hold for over 10 mins then asked me to call Asurion and see what they said.
Asurion rep put me on hold for about 5 mins and then said it wasn't a supported phone.
I then called Dell Mobility. Lady told me $249 for a replacement. wow! I told her I'd think about it. Though it's half the cost I could get an HD7 straight from T-Mobile for less than $100 with contract renewal
alabij said:
My phone just fell at the train station and the freaking screen cracked. Damn. I called T-Mobile . .The rep at first didn't even know what it was and asked if it was a tablet. Put me on hold for over 10 mins then asked me to call Asurion and see what they said.
Asurion rep put me on hold for about 5 mins and then said it wasn't a supported phone.
I then called Dell Mobility. Lady told me $249 for a replacement. wow! I told her I'd think about it. Though it's half the cost I could get an HD7 straight from T-Mobile for less than $100 with contract renewal
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Click to collapse
That is exactly why I have mine insured by Squaretrade...
erebusting said:
I just got my DVP a few days ago...
Today I dropped it (the first time it dropped) and it shattered the glass...
everything works fine still...it is just so ugly I would like to get it fixed...
What can I do?
I cannot find any replacement parts, I cannot find any repair shops for this phone also... currently I am on hold trying to call dell (hopefully they give me good news?)....
I am lost and disappointed -I cant believe I cracked it esp. this soon!..
well I am asking for your advice / comments / help on this one, XDA ...
please advise me...
UPDATE: dell said it would be 249.99 to get a replacement phone...
good deal? or should I just get another phone or something? I am thinking of going through with it to get it done, but if there are cheaper options I am interested...
Click to expand...
Click to collapse
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
philippis said:
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
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Click to collapse
Hi, so i had a similar situation this past week and I wanted to find out if you were able to purchase and replace the screen? Got the same $249.99 replacement quote from dell (even though you can purchase a new one for $300 from dell).
Please help!
Gorilla glass is supposed to be strong?
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
nauman said:
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
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Click to collapse
Scratch Resistant NOT shatter proof. Accept this now before something happens and you wind up butthurt.
you guys should get a warranty from squaretrade. they cover shattered screens and liquid immersion and are pretty cheap compared to an extended warranty from dell.
Dell Venue Pro replacement glass / fix
babaaketi said:
Hi, so i had a similar situation this past week and I wanted to find out if you were able to purchase and replace the screen? Got the same $249.99 replacement quote from dell (even though you can purchase a new one for $300 from dell).
Please help!
Click to expand...
Click to collapse
I had a similar situation - wife dropped and our small son stepped on her Venue Pro, cracking the upper right corner of the gorilla glass. The phone still worked fine, even in the impacted area -- it just looked ugly and glass continue to chip off. Dell offered to replace it for $250.
I found the replacement glass from the below site, ordered it and it took about 2 months to arrive (they were out of stock initially).
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I successfully swapped out the glass today and it was tedious being careful not to break anything and lose parts, but not too bad if you're patient - it took me about an hour. Remove the backing and battery and there are 6 black screws to remove (one was covered by a white sticker for me). I just used my finger nail to go around the edge of the lower housing (not LCD) until I was able to wiggle and eventually pop it free (be gentle, don't force it). Then extend the slider so the keyboard is exposed. Rotate 90 degrees from the lower housing you separated from, being careful not to damage the cables that attach the LCD to the lower housing. There are then 4 screws that secure the digitizer / glass to the LCD and slider housing. Two you can see internally once you rotate 90 degrees as above. The other two are always visible with the slider extended (keyboard visible) but they're under 2 black stickers at the top of the screen on the back. I just used a push pin under the edges to pop off the stickers. After removing these 4 screws, again I used my finger nail working my way around to pop off and remove the digitizer / glass from the LCD and slider housing. Once free, there is a single cable connection to remove the digitizer / glass from the LCD. Check the replacement glass as a guide for where these last 4 screws are and where the cable connects (top of the screen near the speaker). The cable just pops on / off.
Ensure you clean the underside of your new screen and the LCD is free of dust / debris / fingerprints before reassembling! Snap on the glass to the LCD / slider housing and install those 4 screws first, then rotate back 90 degrees to pop on the lower housing and then finally re-install those 6 screws. Mine fired right back up and works fine...I was a little nervous with potential damage to the exposed cables and separating the housings, but it turned out fine.
nauman said:
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
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Click to collapse
I just replaced mine last night. A bit heart stopping at times as there are a lot of fragile cables and little thingst that can fall out but if you have a good light, a small star-shaped screwdriver, and patience, you can do it. I bought the glass from an EBAY seller in china. Took less than 14 days to arrive and the cost was a lot cheaper than the UK seller you see in the posting (I paid like $74, with shipping). My DVP looks new now. I tooks some pictures as I was taking the thing appart and will try and post later.
I was able to create a very raw an amateourish video for youtube. Hopefully you can use this link to get to it //youtu.be/pnOnYZDZfrw I hope this helps somebody out there that needs to replace the glass on their DVP!
philippis said:
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
Click to expand...
Click to collapse
Thanks for the advice, I'll check it out.
I've managed to get some serious scratches on my Gorilla Glass and I've no idea how I've done it as I am always incredibly careful with my phone.
How do you know it pops out easily? Did you see it somewhere? I'd like to see how easy it is to remove and replace before attempting it myself.
Thanks in anticipation,
Best wishes,
DaFfY
---------- Post added at 11:42 AM ---------- Previous post was at 11:38 AM ----------
Ooops! Just seen the video!
Thanks guys,
Appreciate the help.
Best wishes,
DaFfY
now what....
I shattered the front glass on my DVP and bought a replacement on Ebay from a seller in Hong Kong. I watched a youtube video and managed to take the phone apart and replace the screen successfully. If you do this, be warned that there a few pieces that are not attached to the motherboard that will just fall out. Be sure to notice where they came from. For me, a little board running the on/off button and the camera lens fell out. It was easy to put them back in their place. HOWEVER........
Everything works now except I see the letters "ENU" up near the clock, and the virtual keyboard will not appear. Do you think this means the phone thinks the keyboard slider is out because of something I screwed with while the phone was apart?
I just installed the Mango 8107.79 update, and the keyboard still will not appear. So I know its not a bug. The EM app (you get after pressing qwertyuiop and doing the "man machine interface test") is telling me the slider is open when its not.
What does ENU mean? Just be careful if you replace your own screen!!
nylonthread said:
What does ENU mean? Just be careful if you replace your own screen!!
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Click to collapse
ENU means that the next letter you type is going to be upper case.
nylonthread said:
Everything works now except I see the letters "ENU" up near the clock, and the virtual keyboard will not appear. Do you think this means the phone thinks the keyboard slider is out because of something I screwed with while the phone was apart?
Click to expand...
Click to collapse
Yes, I think you are probably correct.
Mine says 'ENG', so I would guess it represents the language. 'ENU' is probably English - United States. The code seems to appear when the physical keyboard is pulled out. (It doesn't seem to be visible when using just the on-screen keyboard).
thanks....
Thanks, that's what I needed to know. I guess I'll take it apart again and see if I can figure out why the keyboard is stuck in pulled-out-mode. I feel guilty now, because I just bought a Lumia 710 to replace my DVP, but the display is nowhere as beautiful. The Dell really is a great product....
I am writing this to warn all of you who are thinking about sending in your Transformer Dock for the battery drainage issue. I just got an email from their repair center in Texas stating that there was physical damage on the dock. My first reaction was, what? My dock was pretty much brand new and hardley used because of the battery drainage issue. Thank God I took pictures of my dock right before I put it in a package to send it to them. In the email, they sent me a picture of the physical damage and it appeared as if they pried it open with a screwdriver and there is a gap between the seams at the corner of the dock.
The worst part wasn't the fact that they damaged my dock, it was the audacity of them telling me to pay $40 for parts and $65 for labor to repair something they damaged!
Anyways this is a warning for anyone who owns the older docks with the battery drainage issue. TAKE PICTURES OF YOUR DOCK BEFORE SENDING IT IN!
I can only imagine about the poor guys who didn't take pictures of their dock only to get scammed by ASUS. I also took higher quality/resolution pictures with my Lumix LX5. The picture I posted was from my 8mp camera on my phone. The pic of the damage was sent to my by ASUS repair.
Here is a copy of the email:
My apologies for the delay in sending you this notice. Your RMA has been received; however there is a delay in processing as it has ( damage to the top case of the docking keyboard ), which is not covered under the ASUS manufacturer warranty. For your reference, please review the attached picture(s). For more information in regards to types of damage not covered under ASUS manufacturer warranty, please visit http://service.asus.com, http://support.asus.com, and/or refer to your User Manual.
If you would like to continue with repairs for your ASUS product, please return the completed and signed credit card form by one of the following methods:
Fax: 510-797-2102 (Attn: deleted by me to protect the employee/scammer)
Email: (PDF/JPG formats accepted only)
Payment will need to be received no later than ( 9/15/11 ) to prevent your RMA from being returned unrepaired on ( 9/16/11 ). Repair process is approximately 3-5 business days from once payment is approved (excludes: parts on backorder and/or shipping/transit time).
Cost of repairs (all amounts are USD) – enter amounts on credit card form:
Parts - $40.00 (Docking Keyboard)
Labor - $65.00
Shipping – please select one shipping method only on credit card form
Sales Tax** – please select one option only on credit card form
Everyone who gets this reply is getting the exact same email from the same person.
A solution people have found is to continue to tell ASUS that it was in perfect condition when it was sent, and to ask to see the packaging to see if it was damaged in transit.
They are all getting a reply along the lines of, we no longer have the packaging, and because of your discrepancy over the damage being done in transit we will waver the fee and repair it at no extra cost
It is always the Texas repair centre that is doing this, the California one seems to be fine.
Funny thing was I usually don't take pictures of my products when sending it in for warranty repairs. I read a thread months ago about someone claiming this same scam was pulled on him. I decided to take pictures and thank god I did.
I wonder if that damaged dock photo is the SAME photo they are passing off to other people who sent in their dock for repairs. Either that or they have some moron who has no clue of opening up the dock to repair it.
I take pictures of everything I send every time. Without proof of proper packaging and content, you won't get crap from shipping insurance and you could get headaches from manufacturers. Since pretty much every single cell phone on the planet has a camera now, there is no excuse to not do it. Protect yourself!
I'm glad you're not the type of people condemning the whole company just because of such issues. It's usually down to just the employee who issued this problem.
And that picture certainly does not look like transit damage. How is it possible to have such an awesome crooked metal rim even by knocking it...?
Its seems there is a similar pattern going on at the ASUS Gravpevine,Texas repair facility based on other transformer blogs out there. They are damaging the docks and in some cases like mine, charging people for it. It is one thing to break something and say hey we are sorry we broke it, but we will fix it for free. Instead the idiot who damaged my dock not only broke it, said it was already broke when they got it, then wants me to pay for it to fix it? Am I missing something here? I really doubt it is ASUS' policy of telling employees to break things then charge them for it so they can make money. I'm sure they wouldn't want that PR nightmare of having employees arrested for fraud.
I'm sure its one or a few employees there that are damaging the docks while opening it to replace the bad chip. The real question is, are they doing it on purpose? Do they get a kick back from the parts and labor charges? If so, then there is your MOTIVE.
These guys breaking your property then charging you to fix and repair it is no different than auto repair shops that rip you off for repairs not needed or performed. Either case it is FRAUD which is against the law.
God I am hoping to see a Dateline NBC episode of this. It would be a change from the usual the A/C repair, plumber, handyman that is caught on camera ripping off people. I would love to see Chris Hansen say "Hi I'm Chris Hansen of Dateline NBC, did you damage my keyboard dock? Have a seat.........."
I might as well live down the street from the Grapevine repair center (meh, 25 miles). I've never had an issue with them and my dock came back perfect. Definitely not a center wide issue and is most likely a single employee trying to cover their ass.
JaiaV said:
I might as well live down the street from the Grapevine repair center (meh, 25 miles). I've never had an issue with them and my dock came back perfect. Definitely not a center wide issue and is most likely a single employee trying to cover their ass.
Click to expand...
Click to collapse
Or they won't try it on with someone within baseball bat distance
ToonXW said:
And that picture certainly does not look like transit damage. How is it possible to have such an awesome crooked metal rim even by knocking it...?
Click to expand...
Click to collapse
It looks like impact damage to me, specifically a crush on the device from front to back, causing it to bow in the direction of least resistance (outwards) at the point of least resistance (where there's a hole cut for the charger port).
It most certainly does not look like damage from an attempted repair. Most likely the item was either packaged badly, mistreated badly by the shipping agent, or both.
knoxploration said:
It looks like impact damage to me, specifically a crush on the device from front to back, causing it to bow in the direction of least resistance (outwards) at the point of least resistance (where there's a hole cut for the charger port).
It most certainly does not look like damage from an attempted repair. Most likely the item was either packaged badly, mistreated badly by the shipping agent, or both.
Click to expand...
Click to collapse
Impact damage? Wouldn't the force from a direct impact from striking a hard object (like the floor) cause intrusion into the dock and create a dent at the point of contact? If you are saying an impact from the front of the dock transfered to the rear of the dock, then you lost me. They didn't mention there was damage on the front of the dock, just the rear left corner. Sorry, I'm very familiar with crush analysis, and I don't see your point of view. I still say a prying tool was placed into the rear left corner seam and then pulled downward towards the port (in an attempt to open the dock) causing the thinner material at the top of the port to bend and bulge outward. Btw, the dock was wrapped completely around twice with bubble wrap and then with at least 4ft of paper bag material (15inches wide).
I see lots of speculation but pictures date stamped might help prove your case. I hadn't thought of pictures of the packing but I certainly will the next time I send anything it as that is the repair center closest to me.
Did you get insurance from the carrier you sent the item with? I don't think the usps standard is over 100.00 without it. I always get it.
After watching my RMA shipment of just the charger which was supposed to be a two day delivery with first class shipping from Austin to Grapevine ...sit and take 6 days to deliver from the Ft Worth usps center after recieving they are worth speculating about too.
BTW as an afterthought the repair center should have kept the packing to see if there was damage. Thats just not helping the customer out because that could be needed to support an shipping insurance claim.
Oh yea.. I got a new charger back in return shipped in a huge square box 12"x12" box with a seperate boxes inside for charger, cable, and wall adapter which I thought was strange for what they were shipping but worked out well because no damage.
DilloDroid said:
I see lots of speculation but pictures date stamped might help prove your case. I hadn't thought of pictures of the packing but I certainly will the next time I send anything it as that is the repair center closest to me.
Did you get insurance from the carrier you sent the item with? I don't think the usps standard is over 100.00 without it. I always get it.
After watching my RMA shipment of just the charger which was supposed to be a two day delivery with first class shipping from Austin to Grapevine ...sit and take 6 days to deliver from the Ft Worth usps center after recieving they are worth speculating about too.
BTW as an afterthought the repair center should have kept the packing to see if there was damage. Thats just not helping the customer out because that could be needed to support an shipping insurance claim.
Oh yea.. I got a new charger back in return shipped in a huge square box 12"x12" box with a seperate boxes inside for charger, cable, and wall adapter which I thought was strange for what they were shipping but worked out well because no damage.
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Click to collapse
My pics were taken Aug 24. I took pictures with my LG G2X camera phone first. Then I decided to use my Lumix LX5 just incase the resolution and quality of the camera phone wasn't good enough. I'm glad I used my camera.
I really doubt it was damaged during shipping. I once received a package that was damaged from an online order. Before I opened it up, I took a picture of the box. Sure enough the item was damaged. Now you would expect an ASUS repar facility that has access to a digital camera would take a picture of my damage package (if it was damaged) along with the damaged dock. No picture, really? Maybe it is because there was NO damaged box. They also didn't tell me "your package sent to us was damaged and the dock inside sustained damage as well". That would be understandable and logical. Instead it was a "your dock is damaged you need to pay $40 for parts and $65 for repairs by this date". I don't know if there was insurance on the prepaid Fedex mailer. They paid for the shipping ONLY after I complained why I had to pay out of my pocket to send them the dock with a known battery drainage defect.
They took a picture of my dock on Aug 31. I uploaded more pictures to flickr. Click the link below.
http://www.flickr.com/photos/grenademasta/
Ill stick to my same guns from the last thread, that is acute damage. There is no way that is caused in shipping if you even made a minimal effort to pack it. Its either pried open OR it was dropped AFTER IT WAS TAKEN OUT OF THE PACKAGE.
But then we will get a dozen guys who engineered repair facilities for 140 years non-stop who will come in here and say that we are all wrong and this is somehow your fault.
I dont think its ASUS, its just some moron at this facility who is probably some $8/hr tech (just like some of the ones I knew at Garmin when I lived in Kansas) who dropped it or opened it wrong and is trying to cover his ass.
I had the exact same experience. Mine wasn't as bad as yours, so I'm just going to deal with it instead of getting it fixed. I've pushed my bezels somewhat back into place.
$105 for repairs!? I bought mine from TDirect for 109+freeshipping back in June. Bah. We are seriously getting scammed by ASUS repair facilities. I sure as hell aren't going to send my dock back for repairs for more potential damage, and i'm scared as hell that my TABLET will need rma repairs down the road.
sighs.
grenademasta said:
Impact damage? Wouldn't the force from a direct impact from striking a hard object (like the floor) cause intrusion into the dock and create a dent at the point of contact? If you are saying an impact from the front of the dock transfered to the rear of the dock, then you lost me. They didn't mention there was damage on the front of the dock, just the rear left corner. Sorry, I'm very familiar with crush analysis, and I don't see your point of view. I still say a prying tool was placed into the rear left corner seam and then pulled downward towards the port (in an attempt to open the dock) causing the thinner material at the top of the port to bend and bulge outward. Btw, the dock was wrapped completely around twice with bubble wrap and then with at least 4ft of paper bag material (15inches wide).
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Imagine placing the TF dock in a vice (ouch) with the front and rear of the dock against the jaws of the vice, protected by a sheet of cardboard. Tighten the vice, the crushing forces will cause flex in the case. The point of least resistance is where the compressive force will be dissipated.
The exact same force could happen in a delivery truck with the TF package placed on its side and something heavy placed on top of it, or with the box lying flat, but a heavy adjacent box sliding and hitting it on acceleration / braking / cornering. the cardboard box would absorb any scratches etc. but might not absorb the crush forces.
I think this is far more likely than a tech who opens and closes thse things all day long making an idiot mistake like levering at the weakest point on the entire case, particularly when that tech knows precisely where all the latches are, and where / how much pressure to apply (and frankly, most likely has a jig designed to open the case for him without using separate tools.)
Tjwoo said:
I had the exact same experience. Mine wasn't as bad as yours, so I'm just going to deal with it instead of getting it fixed. I've pushed my bezels somewhat back into place.
$105 for repairs!? I bought mine from TDirect for 109+freeshipping back in June. Bah. We are seriously getting scammed by ASUS repair facilities. I sure as hell aren't going to send my dock back for repairs for more potential damage, and i'm scared as hell that my TABLET will need rma repairs down the road.
sighs.
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Sony quoted me for 300€ on a 150€ lens and I still had to pay the costs for shipping back and forth + reviewing (40€). Just saying that costs for repairing stuff is a lot more expensive than the product itself.
*Latest update
I got an email from ASUS saying that FedEx damaged my dock during transit LOL!
It first went from YOU sent in a damaged dock so pay $40 for parts and $65 for labor by a certain date.
I send them pictures of my perfect condition dock to them by email then the finger pointing now goes to FedEx.
If it really was damaged by FedEx wouldn't the professional response from ASUS be "your dock was damaged from transit, please submit a claim with FedEx"?
You would expect someone at the repair facility who has access to a digital camera and took a picture of my damaged dock to take just ONE more picture of a damaged box as proof. Of course that wouldn't happen because that would make too much sense and of course there wasn't damage on the box.
It looks like impact damage to me, specifically a crush on the device from front to back, causing it to bow in the direction of least resistance (outwards) at the point of least resistance (where there's a hole cut for the charger port).
It most certainly does not look like damage from an attempted repair. Most likely the item was either packaged badly, mistreated badly by the shipping agent, or both.
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Again with this shipping impact damage nonsense?
This isn't the first time someone has called foul on their perfect condition item that was sent in and supposedly arrived damaged and Asus doesn't even try to contest it anymore.
Your crush theory is so awkward and such nonsense. Are you at all aware of crush ratings for cardboard boxes? The boxes remain stiff and if the amount of pressure you're talking about is applied such that the unit is crushed, that box is totaled. There's no way the unit could be crushed unless the sides of the box put pressure on the unit. If the OP used sufficient packing material that would compress when the box pushes in and it would mitigate the damage, certainly not to the level the OP is showing. Barring the box itself contacting the unit, there's no way a crush would occur.
So what we're at is this ridiculous theory where apparently the service center techs are infallible and instead, the postal service or carriers who have been doing this far longer than Asus has been working on Transformer Docks are stacking these boxes in the trucks in such a manner that a 200lb box falls on a dock box on its side? And this happens in carrier trucks which have shelves designed specifically to mitigate damage caused by stacking? Have you ever looked inside of a UPS or Fedex truck? Go take a look and tell me how a heavy box falls on the side of a dock box. And this also happens for Transformer docks only?
And again this is totally ignoring that your theory is based on an event which is entirely random. By your nonsense theory it's the carrier or the OP which places the unit in the box and the box in the truck and the truck on the route in a similar or exactly identical manner to cause a similar or exactly identical damage in a similar or exactly identical location on the dock. In order for your crush to occur, the conditions have to be met. Four or more persons on this forum have dealt with this issue already, the probability of your crush theory occurring multiple times is laughable. All of this equates to such a statistical improbability that you're better off suggesting the Loch Ness monster crushed it and warped it to the OP.
The more plausible explanation is not the random event, it's the fixed factor; the service center. That's the only factor between multiple incidents that isn't changing. It's obvious they're attempting to open the cases at this junction and causing damage to the unit. End of story.
Ah, the ignore button. Most useful tool on the site.
knoxploration said:
Ah, the ignore button. Most useful tool on the site.
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Ah, thanks, adding you now
Seriously though, if its impact damage it wouldnt be from shipping unless he just put the transformer in a box and used no packing materials whatsoever. That kind of damage appears fare more direct than could happen through inches of packing materials, especially not without some obvious damage that would cause a refusal of shipment.
Ive seen plenty in my time selling wholesale electronics. Once I had to dispute UPS over a $6000 monitor, they claimed it was improperly packed but it came in the crate from sony. The issue was the corner of the crate was gone (along with two inches of monitor). Unlike this repair center instead of blaming the us the receiver immediately refused shipment and they had to return it and cover it.
Unfortuantely the OP will have to fight with the repair center on this because FedEx is going to want some evidence since the package arrived and they apparently cant provide any since they didnt save this box that, according to you, should probably look like it got mauled by a liger.
Hey, so I thought I'd post a quick thread just to share my experience of getting the crack repaired. After reading a guide on XB I was up for getting it repaired, after asking sony support they told me that they should be able to fix it without proof of purchase because they can just look at the manufacturer date (in my case 11w23).
After sending it off on the 1st of May, I finally got it back to find the phone repaired and there was no cost to me at all (apart from being without my phone for almost a month)
So Just to tell anyone wondering about this, I would say send it off even if you don't have proof of purchase because they will still repair it for free (at least in the UK)
Couldn't be more impressed with the service, although a little slow that was down to royal mail; sony kept their promise of a 5-7 working day turn around from when they receive it.
Good one sony!
They they replace the entire front case, include screen housing / screen protector?
Mine has a blemish, and it's also got the crack, if I will get the blemish sorted at the same time, it's got to be worth getting it in for service.
No just the surround around the screen, not the screen itself...
Well I hate to say this but I maybe spoke too soon... looking at the light sensor it looks like a crack may be resurfacing Maybe its nothing but there is a little nick at the top, if that comes back I'm gonna be mad! Also there is a wee gap on the fascia at the side, and the screws look a little worn, one screw wasn't even in properly so the back cover didn't click in...
in about 6 o7 week , you will have another one , sorry
Where did you send yours to?
My Arc has a crack on the right side of the front housing near the charge socket