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ever since i told her the sticker was white though slightly pink if you look closely. now she said that i could do an exchange but if the sticker wasn't white enough i'd get charged some absurd ammount. how reliable are these stickers anyway, and if it's pinkish tint i maybe should not have mentioned is an actual indication of exposure to water and not just that there is some pink pigment in there somewhere, cuz really, now that i inspect it, the pinkishness has a poke-a-dot pattern as if if it was made that way rather than it got wet and washed itself over with it's pink pigment.
anyone have experience/knowledge on this issue? to me this doesn't look like water damage.
here's the dilemma: a customer's phone is within warranty and doesn't work and they don't know if it is because of water damage or not but of course they want to get an exchange if they are entitled to one. without the expert knowledge to determine if the phone's warranty has been voided how is he/she supposed to find out the answer without taking the risk of being charged for the replacement. i know for a fact the phone hasn't been exposed to water but i don't know what the heck this sticker is telling me if anything at all.
so please, people with this phone, please report your comparisons of this sticker under the sim card to mine. is it completely chalk white or can you detect a faint pink poke-a-dot pattern? thanks
juntjoo said:
ever since i told her the sticker was white though slightly pink if you look closely. now she said that i could do an exchange but if the sticker wasn't white enough i'd get charged some absurd ammount. how reliable are these stickers anyway, and if it's pinkish tint i maybe should not have mentioned is an actual indication of exposure to water and not just that there is some pink pigment in there somewhere, cuz really, now that i inspect it, the pinkishness has a poke-a-dot pattern as if if it was made that way rather than it got wet and washed itself over with it's pink pigment.
anyone have experience/knowledge on this issue? to me this doesn't look like water damage.
here's the dilemma: a customer's phone is within warranty and doesn't work and they don't know if it is because of water damage or not but of course they want to get an exchange if they are entitled to one. without the expert knowledge to determine if the phone's warranty has been voided how is he/she supposed to find out the answer without taking the risk of being charged for the replacement. i know for a fact the phone hasn't been exposed to water but i don't know what the heck this sticker is telling me if anything at all.
so please, people with this phone, please report your comparisons of this sticker under the sim card to mine. is it completely chalk white or can you detect a faint pink poke-a-dot pattern? thanks
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Mine too is faintly pink dots on it and it has not been exposed to water. However I live in a VERY high humidity state (Georgia) so that could be the cause. Maybe something like that happened, which if true is not your fault at all.
Good Luck -let us know how it goes
mine is light pink and has never been exposed to water.... it has been in a highly humid enviornment before for about 2 days, Hawaii
so, i dont know what the warranty states about water dammage and the stickers...
mine is all white
Completely white, has been in humid environments....ive used it with wet hair and allsorts.
Unfortunatly the pink sticker issue isnt negotiable ive had to deal with that sort of problem before. The warranty guidelines the workshops have to go by will not budge
That white sticker (with the pink stripe/dot) is absolutely normal.
If that sticket got wet or soaked in water, that sticker would turn Blue.
When they ask you about the sticker, just tell them its white..(and dont mention the pink/red stripe as that is normal)
wow, thanks for all of your input. i've talked to at&t reps in person and they also tell me two different things. it's stupid that they don't allow you send your bad phone in before they send you the replacement to evaluate if it's warranty has been voided by water damage rather than sending you the replacement first without the option of returning it if they happen to consider your phone to be water damaged. and obviously with all the different responses ive gotten to this issue, it's difficult for one to determine on their own if their phone's warranty has been voided or not by possibly slight water damage.
anyway, i finally found one guy in town who actually repairs phones and he said that only in extreme cases where it's obvious the phone has been exposed to liquid would they void the warranty but of course he couldn't guarantee that but that if my phone were his he would definately send it back. well before i take that chance, last night i just reinstalled the OS and radio from HTC which i think i've already done before but have done again and this time i won't be installing any more programs until the phone proves to work fine then i'll install them all one by one to rule out the possibilities for each one causing my phone to not be able to establish a signal, and ultimately causing my phone to lock up. wish me luck!
ive drowned a phone or two before and even though it still worked it caused a few hicups with it here and there so i returned it....AFTER swapping the sticker from another phone
clever. i actually thought about that, not to get over on em, but just because i'm afraid they'd get over on me even though mine hasn't been exposed to water.
I just did the unthinkable!! I dropped my hour old titan in the toilet... but here's the problem I have disassembled everything and made sure it is perfectly dry but it still wont work. All I need to know is:
On the OEM battery is there a water damage indicator?
On the top of mine there is a red dot to the left of the contacts, could some benevolent soul take their battery out and see if there is a red dot on the top and possibly post a picture???
Thanks a million!!
A picture isn't really necessary, could someone just tell me whether or not their battery looks like this
Mine is white
If the only water damage indicator is on the battery, maybe you could just get a replacement battery first.
Best option is insurance, but it might be a little late for that.
#@$% hum I wonder where I could by a new battery before I try to return it... Thanks for your help!!!
Paypal $25 to [email protected] and I'll mail you mine. I got two through an insurance accident. that includes shipping to the US...
there is a water damage indicator, it's a white sticker under the battery, if it's blue, they won't replace it, they don't cover water damage even with insurance.
best bet, and tell me you got insurance and if you didn't call htem said it's an hour old, get insurance added.
then claim it was run over by a truck, and get a new unit.
oh, there was an article on gizmodo or lifehacker that talked about how to dry out a device was literally put it on rice for a few days.
mine is white too
I would almost be certain that there are other water damage indicator strips inside the device in addition to the one on the battery.
Too Funny
As I would like to remain professional and will refrain from using every smiley face in the list to the right 1000 times. And I also would like to say how much I feel your pain. I absolutely must ask: What were you doing on the toilet with your titan only an hour after buying it??!! <end roflmao>
If your mogul is brand new,call them up and tell them that you want the insurance. You have something like 30 days or something to get the insurance. They will then just replace the phone.
White dot on mine as well.
Ectropian said:
As I would like to remain professional and will refrain from using every smiley face in the list to the right 1000 times. And I also would like to say how much I feel your pain. I absolutely must ask: What were you doing on the toilet with your titan only an hour after buying it??!! <end roflmao>
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What I was on the toilet with my mogul within the first hour as well...hell on the toilet with my Mogul as we speak....ahhh hell I never go to the toilet without it...now if only I had brung some tp along
ewww, your phone smells like poopy.
Play DUMB.....thats the best thing to do....if it really was only an hour before take it back play dumb ..."its not working?"...
I had a "friend" who did this at BB after running a Sanyo 4900 over with a truck.....
YES... it worked....
I have not confirmed that this works but I heard that if you get a ziplock baggie and put the pieces in it with Silicate packets for over 24 hours that it will absorb the moisture out. Make sure you squeeze all the air out. A buddy said it turned the red dots white again for him.
Smells Like Tulips in Spring
sanjsrik said:
ewww, your phone smells like poopy.
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I got the Air fresh Today Plugin that sprays Oust.
sanjsrik said:
there is a water damage indicator, it's a white sticker under the battery, if it's blue, they won't replace it, they don't cover water damage even with insurance.
best bet, and tell me you got insurance and if you didn't call htem said it's an hour old, get insurance added.
then claim it was run over by a truck, and get a new unit.
oh, there was an article on gizmodo or lifehacker that talked about how to dry out a device was literally put it on rice for a few days.
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Verizons insurance will cover water damage. Besides if they didn't you can tell them it was "lost," they cover that also.
It's done!
Thanks for all the help guys!! I went and bought a new battery at altel (I'm with sprint) then dried the phone over night with rice, then blew it out with a CO2 duster. The cool thing is, after all that the phone WORKED!!! not very well though so I took it back and said I bought it the day before and the screen was jacked up.... they didn't even open it... (It was running at the time so i guess they didn't suspect water damage)
and for all of you who were wondering I was reaching from the sink across the toilet to grab a towel and knocked it in (after playing hacky sack with it for like 5 seconds....)
Again thanks for all the help, I'm going to try the silicate gel thing and see if I can return the battery I ruined
FYI - Water damage appears to be covered for Sprint customers...
I had my (first) Mogul from 5-2007 through 12-2007, when a very unfortunate thing happened...it leaped from my hip into the only water for *at least* one square mile. I phoned Asurion (Sprint's insurance provider) and explained the occurance (I hadn't previously even considered that water damage might not be covered). Simply stated...they sent me a new phone and I paid the 'deductable' and all was right...except for the lackluster performance of this particular device
sprint covers water damage, but only if u have the Equipment Replacement Plan...not Equipment Service plan. the ERP covers just loss and water damage, and it is only $4 by it self..another type of insureance is also avalible, it includes both ERP and ESP and it costs $7.
Ok, I've had the Excalibur for a while, and now two BlackBerry's. I have been looking about getting into Android for a while, but since my contract with T-Mob isn't up quite yet, it was too expensive. Well, I was on ebay looking at the used G1's, and just for the heck of it I bid on it. Usually they sell for way more than I bid anyway. Well, this particular one I had the winning bid of around $100.
So here is the bad part. The phone is stuck at the triangular "warning" screen and looking at the sticker near the battery, it is apparent that the device has had water damage. I have placed it in a bowl of rice and placed a bag over it. I do not want to proceed to turn it on, as not to cause further damage. Aside from the taking apart the phone and using an alcohol solution to prevent further corrosion I am not sure what to do at this point. I am sure that the warranty, of course, would no longer be valid.
I have seen many of the posts stating this procedure, but have not seen much positive feedback concerning bringing back a G1 that has suffered water damage. Do you think that I wasted $100, and if not, what else would you suggest before trying to power up the device and possibly hard reset or even reflashing?
Thanks.
hit alt+l does a menu come up? also try the bootloader camera+power and flash the dreaming.nbh if you want to set it to factory.
skyline247 said:
Ok, I've had the Excalibur for a while, and now two BlackBerry's. I have been looking about getting into Android for a while, but since my contract with T-Mob isn't up quite yet, it was too expensive. Well, I was on ebay looking at the used G1's, and just for the heck of it I bid on it. Usually they sell for way more than I bid anyway. Well, this particular one I had the winning bid of around $100.
So here is the bad part. The phone is stuck at the triangular "warning" screen and looking at the sticker near the battery, it is apparent that the device has had water damage. I have placed it in a bowl of rice and placed a bag over it. I do not want to proceed to turn it on, as not to cause further damage. Aside from the taking apart the phone and using an alcohol solution to prevent further corrosion I am not sure what to do at this point. I am sure that the warranty, of course, would no longer be valid.
I have seen many of the posts stating this procedure, but have not seen much positive feedback concerning bringing back a G1 that has suffered water damage. Do you think that I wasted $100, and if not, what else would you suggest before trying to power up the device and possibly hard reset or even reflashing?
Thanks.
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well did the seller state that it was stuck on the triangle? and did they say there was water damage?
if they didnt state it then youre liable for an ebay case and can get your money back.
otherwise if they stated all the problems then it couldve been a waste to buy it... usualyl when a phone is left on TOO long after water damage...its done for.
send me a link to the ebay item so i can read over it =) plz.
skyline247 said:
Ok, I've had the Excalibur for a while, and now two BlackBerry's. I have been looking about getting into Android for a while, but since my contract with T-Mob isn't up quite yet, it was too expensive. Well, I was on ebay looking at the used G1's, and just for the heck of it I bid on it. Usually they sell for way more than I bid anyway. Well, this particular one I had the winning bid of around $100.
So here is the bad part. The phone is stuck at the triangular "warning" screen and looking at the sticker near the battery, it is apparent that the device has had water damage. I have placed it in a bowl of rice and placed a bag over it. I do not want to proceed to turn it on, as not to cause further damage. Aside from the taking apart the phone and using an alcohol solution to prevent further corrosion I am not sure what to do at this point. I am sure that the warranty, of course, would no longer be valid.
I have seen many of the posts stating this procedure, but have not seen much positive feedback concerning bringing back a G1 that has suffered water damage. Do you think that I wasted $100, and if not, what else would you suggest before trying to power up the device and possibly hard reset or even reflashing?
Thanks.
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Well... unless the G1 was damaged in the shipment by water it seems like the previous owner messed it up and probably turned it on thus killing it. The process with the rice sometimes works, but it depends on how much water was exposed to the unit and what happens afterwards. For example it might work if you accidently drop it in the sink while brushing your teeth and you immediately place it in the rice and let it sit. But it probably won't work if you drop it in the swimming pool and let it sit there for 5 minutes and then trying to turn it on after you manage fish it out. Most inexperienced phone owners are too tempted to try to turn on their phones after exposing it to water just to see if it works. So I'm assuming that is what this person did. If there is water inside the unit and you turn it on your are shorting many of the electrical components inside. Since some of these components are sensitive to even static electricity just imagine what a constant 3.7VDC and 1150mAh would do! Even worse if they have it plugged in.
In short. If there is water damage then you is probably not much you can do besides contact the owner and request a refund. If not then file a complaint. You may want to read up on the bid that you won to see if it mentions anything about the damage.
So I've lately had one issue with my GS4, it shows signs of the "Loss of Service" bug that the GS2 was having for a while. It randomly drops calls and service completely, sometimes will bounce back to service but sometimes it locks into No Service mode and drains the battery; only fix is to enable and then disable airplane mode. So anyway, I've tried everything to fix it and Sprint wont give me a new phone, and I didn't want to take a refurb since I've had it for only 2 months. The guy at the store usually does everything he can for me, but I understand his hands are tied and can't issue a new phone on the spot, even though it has consistent issues.
Soooo getting to the punch line here, sorry for the backstory. In troubleshooting the phone, we had the battery out and the tech had the phone apart, noticing that the water stickers have been activated. Now I would be honest if I had submerged the phone or gotten it wet in any way, but I truly have not. The only thing I can think of is that my phone is ALWAYS encased in it's Otterbox Defender case, and 80% of the time it's in my pocket. I do tree work, and I kid you not I am drenched in sweat all day every day. Is it possible that the water stickers activated from the sweat and condensation trapped in the case and phone? I usually have to take my case apart to wipe the moisture from in between the cases screen protector and phone. Samsung probably wont issue me a new phone under their warranty now (which was my only option for a NEW phone at this point)...Any input on the possibilities and way to prove it? Also, there is 0 corrosion on the phone, we inspected it very thoroughly. Any help is appreciated, cheers!
Yes humidity or condensation can definitely trigger the water damage sticker. As for what you should do, don't you have insurance, file a claim.
This message brought to you in part by Sprint and the letters GS and the number 4
GiantJay said:
Yes humidity or condensation can definitely trigger the water damage sticker. As for what you should do, don't you have insurance, file a claim.
This message brought to you in part by Sprint and the letters GS and the number 4
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Insurance is $200 when it's water damage I believe...
vadyr56 said:
Insurance is $200 when it's water damage I believe...
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Idk what insurance you have. But it's better than $500-$650. Put it in a bag of rice for a day or two. With the cover off and the battery out. It will get the moisture out.
This message brought to you in part by Sprint and the letters GS and the number 4
Apple recently lost a lawsuit for refusing to repair phones that had the faulty sensors which would/could change color due to humidity alone.
[h**p://news.cnet.com/8301-13579_3-57586562-37/apple-settles-iphone-water-damage-lawsuit-for-$53m/]
Insurance claim is $150.
It is known by the industry the the liquid indicators may at times be too sensitive and are sometimes put it poor locations.
Even with knowing this, it is an easy excuse to not replace your unit. All providers do it.
Sent from my SPH-L720 using xda app-developers app
You could, depending on where you live, claim high humidity as the culprit. In the southern states, where it's usually 70%+ humidity all the time, overly sensitive stickers could be triggered. Where I live, it's usually 80 plus every day. I just checked weather bug now, and at 3am where I live, it's 95% humidity and no rain nearby.
Very good point about the humidity also. I live in rural PA and it does tend to get incredibly humid in the spring and summer. Between the humidity, and having my phone in the pocket of my sweaty carhartt pants encased in an otterbox, I can imagine the moisture would really collect in there. The true test will be getting a new battery and checking it periodically to see if that sticker activates eventually. I will also check the phone sticker in a few weeks, seeing as I went the refurb route to get a new phone. Since getting a brand new one wasn't happening for me, I just did the service exchange and the water damage may have slipped the tech's mind. Now if my phone breaks 5 more times, Sprint will give me a new device, so we'll see what happens. I appreciate all the input, hopefully other people don't have this issue!
So I've had my S5 for over 2 months. I'm always very careful with my stuff. I had the original cover on the phone and once a week I would run it under cold water to wash off any grime or dirt. Everything would be fine.
Now I got the wireless charging cover and I did the same routine. I made 1000% sure it was sealed completely. Now I start to experience slow down and freezing. So much so I have to remove the battery to restart. So I take off the cover and I see water on the battery. Not a lot but this is supposed to be wster resistant. I also notice some water where the cover snaps on to the phone. I dry it all off..I also called Verizon who said I'd have to go to the store to check for water damage which I say to myself Huh? But it's water resistant. Anyways I go to the store and they see nothing wrong with it. They said I can get a like new replacement but I feel that unfair since I spent my money and its not even 3 months old.
I noticed when I got home that by the speaker win the wireless cover it's not flush against he phone. The snaps are all in place but still there's a considerable gap between the cover and phone. Then I took the cover off and put the regular cover back on and there was no gap. It's flush against. Now is it possible hbis is a defect?
And should I accept the replacement device? Right now he phone is Ok but I'm worried no one wants a damaged phone.
Also my boot screen says custom even though I haven't rooted. I even used a root checker to make sure. Only thing I did was turn off some apps and install nova.
Weird? Advice?
Ty
hakoreh said:
So I've had my S5 for over 2 months. I'm always very careful with my stuff. I had the original cover on the phone and once a week I would run it under cold water to wash off any grime or dirt. Everything would be fine.
Now I got the wireless charging cover and I did the same routine. I made 1000% sure it was sealed completely. Now I start to experience slow down and freezing. So much so I have to remove the battery to restart. So I take off the cover and I see water on the battery. Not a lot but this is supposed to be wster resistant. I also notice some water where the cover snaps on to the phone. I dry it all off..I also called Verizon who said I'd have to go to the store to check for water damage which I say to myself Huh? But it's water resistant. Anyways I go to the store and they see nothing wrong with it. They said I can get a like new replacement but I feel that unfair since I spent my money and its not even 3 months old.
I noticed when I got home that by the speaker win the wireless cover it's not flush against he phone. The snaps are all in place but still there's a considerable gap between the cover and phone. Then I took the cover off and put the regular cover back on and there was no gap. It's flush against. Now is it possible hbis is a defect?
And should I accept the replacement device? Right now he phone is Ok but I'm worried no one wants a damaged phone.
Also my boot screen says custom even though I haven't rooted. I even used a root checker to make sure. Only thing I did was turn off some apps and install nova.
Weird? Advice?
Ty
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Well, first of all. The extended battery and cover for it were said a lonnnng time ago to not be water tight. So that's probably part of your problem.
Secondly, I would recommend using Computer screen cleaning wipes, or a microfiber cloth and a little bit of windex or other non-harmful glass cleaner to clean it instead of running cold water over it..
The more you can control what is cleaning it, the better off you are. A little more than A LOT.
kprice8 said:
Well, first of all. The extended battery and cover for it were said a lonnnng time ago to not be water tight. So that's probably part of your problem.
Secondly, I would recommend using Computer screen cleaning wipes, or a microfiber cloth and a little bit of windex or other non-harmful glass cleaner to clean it instead of running cold water over it..
The more you can control what is cleaning it, the better off you are. A little more than A LOT.
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I'm running the stock battery and the wireless cover. I've read a lot of places it keeps the wireless seal. In fact the Samsung site States the same.
hakoreh said:
I'm running the stock battery and the wireless cover. I've read a lot of places it keeps the wireless seal. In fact the Samsung site States the same.
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My apologies, it is still early.
I have still read on these forums that despite the claim by Samsung that it will hold the seal, users were saying it doesn't. Perhaps do a search for it and see what they say?
hakoreh said:
I'm running the stock battery and the wireless cover. I've read a lot of places it keeps the wireless seal. In fact the Samsung site States the same.
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if you are using an official samsung accessory, you can send it back to samsung for repair. they will replace damaged parts with new ones. or you can go to verizon and get the like new one. either way, i wouldn't hold on to it if it has water damage and is acting flakey. it will never be right and by the time you get fed up with it you are out of warranty. replace it. and really, if verizon gives you a phone that is in as good a shape as the one you have, and works perfectly, who cares if someone else tried it and didn't like it and returned it.
Hobson318 said:
if you are using an official samsung accessory, you can send it back to samsung for repair. they will replace damaged parts with new ones. or you can go to verizon and get the like new one. either way, i wouldn't hold on to it if it has water damage and is acting flakey. it will never be right and by the time you get fed up with it you are out of warranty. replace it. and really, if verizon gives you a phone that is in as good a shape as the one you have, and works perfectly, who cares if someone else tried it and didn't like it and returned it.
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I spoke to Samsung and they basically said I got a defective cover which honestly is BS. They said they can repair the phone but I wouldn't have access to a replacement and they don't provide replacements. Honestly I've always liked Samsung but now I'm thinking should I just take the replacement, sell it and get the LG G3 or something.
hakoreh said:
I spoke to Samsung and they basically said I got a defective cover which honestly is BS. They said they can repair the phone but I wouldn't have access to a replacement and they don't provide replacements. Honestly I've always liked Samsung but now I'm thinking should I just take the replacement, sell it and get the LG G3 or something.
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At least samsung is willing to repair the phone. They could have just said it was your fault for not installing the cover correctly. I sent them a 16gb S3 a while back that I bricked. They fixed it and sent it back to me as a 32gb model. Did right by me. You aren't going to be any worse for taking the replacement verizon will give you. It will still have the same warranty plus it has the benefit of additional QA testing from factory.