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My Touch HD developed a fault with what appeared to me, after reading similar reports here, a problem with the digitiser. The touch screen would work fine until I locked it, and then after unlocking the bottom third would be out of alignment by between 5-10mm. This could be fixed by realigning but the problem would return after locking the phone.
It is still under warranty (it's 12 months old), so I sent it back to HTC for repair. They replied to say the fault is caused by damage and wasn't covered by warranty.
This was the quote for repair (£):
Level 3 - MB+LCD replacement 193.29
Level 4 - Average Repair 23.07
Level 5 - Full Plastic Refurbishment 19.74
Labour 24.00
Delivery 8.64
VAT 47.03
Total 315.77
I got back to them to ask what the damage was and they stated:
"customer abuse IW ( liquid damaged) : Replace MB , LCD and Full refurbishment."
Never has my phone at any time been in contact with water. It was returned to them by their courier so surely wouldn't have undergone any water damage in transit as couriers put them in waterproof bags so I'm objecting to their claim and want to take it further.
Does anyone have any experience of HTC repair making false claims or any advice they can give me?
There is a sticker underneath the battery, in the bottom part, that turns red when in contact with water. You should check that. It should be completely white if untouched.
Just a small thought on the water thingy. Can't help otherwise.
Hi! I just got the Galaxy S5 4G+ a couple weeks ago and I absolutely love it. However, I have been reluctant to get it wet as I have read about some S5s getting water damaged due to manufacturing defects with the waterproof seals on the back cover and charging port. I was wondering if there is any way to test if my S5 is sealed properly without the risk of completely frying it. I was thinking of sealing the battery contacts with a bit of tape, so that there is no electricity flowing through the phone in case it does get wet, then submerging it for a bit and checking if there is any water inside the sealed areas/if the water-damage indicators change colour. What do you think?
I have return to Samsung service my S5 due display failure and I have adked how it is warrany void for IP67 if from my perspective cover mounting and sealing is weak. Service techican told me that if indicators inside is marked they have guidelines to cancell warranty. So I don't belive in Samsung IP67 warranty.
BTW technican shown me that most important sealing is inside under batttery.
Thank you for the insight....I have heard some people say that Samsung covers some cases where the seal was defective but, as always, it depends...
Anyway, even if it were to void my warranty, I would like to test if my S5 is properly sealed, as long as it still works afterwards.
Sent from my SM-G901F using XDA Free mobile app
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
Hard telling what will happen, I have had zero luck with Moto warranty work. My wife was told 5 weeks for her phone to be replaced on a warranty claim and my moto 360 was denied warranty work for blue spots on the led. So, my guess is if none of the moisture detectors/stickers if it has them are smeared then you might do okay just telling them it stopped working. Don't tell them about the water or the drop. You can see what happens, but moto warranty center in U.S. is now being looked at for a class action lawsuit due to terrible warranty work. I am never buying moto again because of this.
Sent from my XT1575 using Tapatalk
Dropping, especially in water is not normal wear.
jabobo said:
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
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You can try. I've owned 2 moto x phones (1st gen and style) and both have been through far worse situations with no damage to screen. It looks like that fall must've damaged her screen somehow. I don't think this is covered under warranty.
No damage, as a result from water or drops, is covered under the standard warranty. If you have insurance, then you can file a claim. If you wish to try and do a warranty claim, be prepared for it to be denied should any evidence show water damage internally. State it quit working and leave it at that.
Sent from my XT1575 using XDA-Developers mobile app
From my MXPE's info booklet
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
If you have insurance on your phone you should read through it to see what is covered. Most cover water damage and cracked screens (lost/stolen usually not). If water damage is covered, most insurance companies will either give you a reconditioned model or in select few cases give money to replace it. If you are really lucky you will get a new one.
This is assuming you took out insurance specifically on your phone. If you are referring to homeowners or renters insurance, you will have to check your policy. Many cover the phone as a result of "acts of nature" or theft/robbery but may not cover accidents of your own doing.
Sent from my awesome phone!!!
Did it work?
I have similar issue and wondering if you replaced the front screen did it work?
jabobo said:
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
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I ended up buying a new screen with the frame and I changed it. It was pretty straightforward as I followed some youtube guides. Phone works perfectly now. I recommend that you buy the new screeen with the frame and everything because it's a real pain to change without the frame.
I have a question, it seems both LG and Samsung say they won't warranty the phone for water damage even though its supposed to be waterproof for up to 30 minutes or whatever. But if its waterproof and falls in water and gets damaged, would't that qualify as a defective phone?
I've been dying to get a waterproof phone as it is just easier when I'm in the pool with the kids and can keep the phone near by, in the jacuzzi etc, but does no good if the phone could be defective out of the box and the companies won't cover it.
It's not waterproof, it's water resistant. That's why they won't warranty for water damage.
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The below is a quote from a Samsung PDF I just found on their site about the S7 series. Clearly they are made to survive being dropped in water same as the s8. But what if I or you or anyone else gets the one that isn't completely sealed?
"The Samsung Galaxy S7 and S7 edge devices
have been certified to an IP68 rating. The Samsung Galaxy S7 and S7 edge are built to do
more, in more places. With an IP68 rating, they’re water resistant to a maximum depth of 1.5m
for up to 30 minutes, and are protected from dust, dirt and sand - all without the need for extra
caps or covers. Now there’s less to worry about. You can enjoy more freedom to explore, stay
connected, and capture the adventure."
Nota-joke : I'm wondering if OEMs are not just anticipating people who would daily wash their phone with soap (detergent)...
oF2pks said:
Nota-joke : I'm wondering if OEMs are not just anticipating people who would daily wash their phone with soap (detergent)...
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**** we're not supposed to do that now???
I have a Sony that's IP68 and this has always been a perplexing question. Sony changed their warranty terms a couple of years ago to make it worthless. If water intrudes through the port seals, then it must be user error. But what if the seals are defective?
I don't blame them for not warranty water proof. You can only go so deep in the water for this phone and there is no proof of how far the person put it
My son was watching the sexy Sax man video in the tub last night underwater on the s8+... No problems at all but wifi starts having trouble while in the water lol
Don't worry about if if you have insurance, enjoy.. I'm ready to take off the case as well to enjoy the phone ad the designers intended..
If you want to live in fear and not enjoy the device go right ahead.. But life life.. Its only a phone.
Sincere11105 said:
I don't blame them for not warranty water proof. You can only go so deep in the water for this phone and there is no proof of how far the person put it
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Exactly, they'd just open the floodgates for all sorts of dubious claims.
Just be sensible. It's not like Samsung are just making it up, it's rated by an independent body. You'll be fine with it next to the pool, just don't start putting it in salt water (or chlorine?) or going deep sea diving with it.
nope
robl45 said:
I have a question, it seems both LG and Samsung say they won't warranty the phone for water damage even though its supposed to be waterproof for up to 30 minutes or whatever. But if its waterproof and falls in water and gets damaged, would't that qualify as a defective phone?
I've been dying to get a waterproof phone as it is just easier when I'm in the pool with the kids and can keep the phone near by, in the jacuzzi etc, but does no good if the phone could be defective out of the box and the companies won't cover it.
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I fixed phones for Samsung and I can tell you, liquid damage does not fall under the warranty. Even if the phone is in perfect state.
They even make commercials with people jumping in a pool with an S8, but I wouldn't risk it if it's not insured.
I am talking mainly about S7 and S7 edge here because there are more S7 owners. But that one also has a water resistant label on it. Yet I always had to charge people for it. Not sure about the S8. Most S8 with liquid damage I fixed had cracked screens. They did seem more protected on the inside and thicker tapes.
Biggest thing I tell people is just because it is dont mean you have to...
Think about repeated water contact on the usb ports I dont care all metals will eventually oxidize or corrode which will lead to usb problems at minimum..I have a rubber plug in mine as I live in a near 6 months out of the year winter area means loads of salt and snow or moisture....
The whole idea rite now of water resistant phone is basically if you get soaked in the rain or somethin you phone is not destroyed...
1.5 m means standing water...No showers no pool showers are jets of pressurized water and can compromise the water seals...
Most swimming pools public at least are more than 1.5 meters deep.....
Why risk a 5 6 7 hundred dollar device to Go swimming or stuff like that...
*Galaxy S8 and S8+ are rated IP68, meaning they were tested to be resistant to dust and up to 1.5 meters of water for 30 minutes.
As advertised on there website.
My S8 fell into a bowl of cold fresh water about 5 inches deep for about 5 seconds, now its stopped working and Samsung telling me manufacture warranty is void for liquid damage.
My Note 8 had a few dead pixels in bottom left corner. I sent in for warranty repair (11 months old). The phone has never been near water. I got phone back from service center with a water damage note saying warranty was void. Its a Standard Samsung reply to void all warranty claims. They included a photo of a mother board with my IMI number hand written on it. In my experience tearing down older phones the IMI number is clearly labeled on the Motherboard which it wasn't in the case of the photo sent to me.
I expect dead pixels on the screens are going to be a big warranty Item for Samsung and they are trying to mitigate using the water damage clause. I will never by a Samsung product again.
S8 plus water resistance issue
I m the owner of an s8 plus and Samsung says that the phone comes with ip68 and my question is since I was in water park and after coming from water my phone's display got colour damage there is not even a single dent in screen or in the phone but when I do the brightness low the phone start's becoming like rainbow and now I'm in the service centre of the Samsung and know they are saying the warranty of of ip68 is only stands for 1 year
Lavikacher said:
I m the owner of an s8 plus and Samsung says that the phone comes with ip68 and my question is since I was in water park and after coming from water my phone's display got colour damage there is not even a single dent in screen or in the phone but when I do the brightness low the phone start's becoming like rainbow and now I'm in the service centre of the Samsung and know they are saying the warranty of of ip68 is only stands for 1 year
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Samsung does not cover water damage. The phones warranty is only 1 year salt and pool water are devastating to the seals. Samsung is being sued in Australia over this on the s10
Hello everyone. So here am I, with a gorgeous S7 edge. The thing made it that some weeks ago this glass thing slipped through my fingers (even tough I had a case on it) and if felt exactly on one of the lower end corners, crackind it's screen. It's not a big deal, just 1-2 inches there, but the problem is that it is. And I struggled to hold on with this visual problem (since the display is fortunately intact), I still want to replace it's glass.
Well, since in my country the screen replacement almost costs half of the price I gave on this phone, I started to have different questions about the repairing, the most important of all being this one: Will replacing the glass remove it's water ingress protection? The repair shop advertises that it offers lamination as repair process, wich in theory should maintain the water protection, but since I can't find any certain answer to this question, I am hoping to find it somewhere here. So, anyone who replaced their phone's glass still has water protection or not? Thanks for checking by, and any answer will be greatly appreciated. :angel:
PS: Happy holidays to everyone. :victory:
Front glass cannot be replaced WITHOUT DAMAGING THE SCREEN, so you had to live with it, or go to authorized samsung repair center and give them the fee for glass repair, if your screen is damaged during replacing they MAY OR MAY NOT fix it for free depending on your country. As far as water protection, only samsung repair center can guarantee the water protection after repair. Can't say anything about local repair shops.
Sent from my S7 Edge using XDA Labs
shah22 said:
Front glass cannot be replaced WITHOUT DAMAGING THE SCREEN, so you had to live with it, or go to authorized samsung repair center and give them the fee for glass repair, if your screen is damaged during replacing they MAY OR MAY NOT fix it for free depending on your country. As far as water protection, only samsung repair center can guarantee the water protection after repair. Can't say anything about local repair shops.
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Ok, thanks for the info. Well, many repair stores in my local area now are repairing the glass without damaging the screen, and they guarantee the success, damaging the display (if it's the case) being paid from their side. I was just wondering if it's a posibility to maintain the water resitance after the repair, but I'll try to contact a samsung repair center and a local shop to see the fees and the posibility exists.
Andrew_Co said:
Ok, thanks for the info. Well, many repair stores in my local area now are repairing the glass without damaging the screen, and they guarantee the success, damaging the display (if it's the case) being paid from their side. I was just wondering if it's a posibility to maintain the water resitance after the repair, but I'll try to contact a samsung repair center and a local shop to see the fees and the posibility exists.
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No one can guarantee this bro, even newly box packed phone cannot guarantee water resistance* as water resistance is NOT by any means waterproofed. Good luck
Sent from my S7 Edge using XDA Labs
what u talkin? I've had glass replaced, The glue is removed with very cold temperature, without damaging screen.
any repair dont guarantee waterproof, even when original.
I've paid about 120$ in Poland for oca film. if you have courage nad ability to change it yourself, then repair would cost about 10$
When you go to Samsung they will replace both glass and display , the will re waterproof your phone as a policy , Everytime they open up the phone it has to be waterproofed .