Database Users

help..htc dropped and now dead....

hi all,
today i suddenly dropped my hd2 during my daily commuting out of my shirt pocket when i bent doen to pick sumthing up...even thgh it was in the pouch,,,the inside lcd screen developed a long crack across the upper face ..thgh it is visble only on dark screen prominently..
worse is the touch functions have suddenly stopped responding..i can not access my phien features by touch as nothing happens..
screen is stuck in unlock screen..cannot slide across to unock
tried soft/hard reset, practically everthing
its just 20 days old for gods sake,,wh culd be the matter

I feel for you ... is it insured?

no..will warranty cover that,,the i can recive phone calls fine....thru buttons only...is there any way to remove that lock screen so at least i can access function thru keys

Even so, you can't do much with those buttons alone. But sounds like you only broke the digitizer. It costs much lesser than the LCD. You may want to try fix it yourself.

Sorry to hear this chap. If it's not insured (I don't understand why if it's not) then your best bet is to send it back to HTC to get it repaired.
You must be gutted.
WB

ya,,,,gave back to the dealer for repairing...how do i know whter its digitiser or inner lcd broken..i mean he might repair digitizer and charge me for lcd screen..unfortunately here in india no insurance facilty for mobiles...no idea how long it will take to get repaired
how can it get cracked..i was sitting when it fell from my lap ,was in the pouch..surpisgly outer glass did not break and inner lcd broke
shuld serve as warning to all here on forum to take care and opt for sum hard case

Can you share a pic of how ur hd2 looks now?
Good luck!

dheerpat said:
ya,,,,gave back to the dealer for repairing...how do i know whter its digitiser or inner lcd broken..i mean he might repair digitizer and charge me for lcd screen..unfortunately here in india no insurance facilty for mobiles...no idea how long it will take to get repaired
how can it get cracked..i was sitting when it fell from my lap ,was in the pouch..surpisgly outer glass did not break and inner lcd broke
shuld serve as warning to all here on forum to take care and opt for sum hard case
Click to expand...
Click to collapse
You can Insure your phone my friend.. check this
http://newindia.co.in/per-mobile.asp
From what I know..
National Insurance Company, Oriental Insurance Company, New India Assurance Company and United India Insurance Company cover mobile phone insurance. They fix compensation equivalent to cost of replacement by new mobile of same specifications and capacity, including all taxes and duties.
Hope this helps..
From a fellow Indian

hi all..my dealer says he had forwarded hd2 to htc service center and since its a new model the screen replacement is not avalible..he said they quoted estimated price of 20 thousand for the screen.obnoxious..thts 400 dollars!!!
i searched ebay and found digisters selling for about 60 dollars..
my question is shuld i go ahead and buy .what is exctly a digitiser ,,
i dont want to find out after spending the money that its not a digitser problem,,is there nyway to acertain its digitser proble..i no more trust my dealer

400 dollars? that is half a hd2.
the upper layer of the screen is afaik the digitizer.
touchscreen is built of two elements. the lcd and the digitizer.
the digitizer is for handling touch. that may be the part which cracked and is not responding now.
however I am not sure if it's easy to replace the digitizer since you must seperate the lcd and digitizer which are tied closely together. maybe someone experienced here on xda knows how.

ummmm..so u mean basicslly there are 3 components
1..outer most glass which we touch pysically
2..digitser which is embeded on
3 lcd screen
is the digitiser made up of plastic material which is crackable or in my case lcd whihc is 3rd layer has cracked while digitser is intact
unfortunatly cannt post snaps as the instrument is with dealer..

Water damage - covered by warranty?

Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?

Hard telling what will happen, I have had zero luck with Moto warranty work. My wife was told 5 weeks for her phone to be replaced on a warranty claim and my moto 360 was denied warranty work for blue spots on the led. So, my guess is if none of the moisture detectors/stickers if it has them are smeared then you might do okay just telling them it stopped working. Don't tell them about the water or the drop. You can see what happens, but moto warranty center in U.S. is now being looked at for a class action lawsuit due to terrible warranty work. I am never buying moto again because of this.
Sent from my XT1575 using Tapatalk

Dropping, especially in water is not normal wear.

jabobo said:
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
Click to expand...
Click to collapse
You can try. I've owned 2 moto x phones (1st gen and style) and both have been through far worse situations with no damage to screen. It looks like that fall must've damaged her screen somehow. I don't think this is covered under warranty.

No damage, as a result from water or drops, is covered under the standard warranty. If you have insurance, then you can file a claim. If you wish to try and do a warranty claim, be prepared for it to be denied should any evidence show water damage internally. State it quit working and leave it at that.
Sent from my XT1575 using XDA-Developers mobile app

From my MXPE's info booklet

Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...

If you have insurance on your phone you should read through it to see what is covered. Most cover water damage and cracked screens (lost/stolen usually not). If water damage is covered, most insurance companies will either give you a reconditioned model or in select few cases give money to replace it. If you are really lucky you will get a new one.
This is assuming you took out insurance specifically on your phone. If you are referring to homeowners or renters insurance, you will have to check your policy. Many cover the phone as a result of "acts of nature" or theft/robbery but may not cover accidents of your own doing.
Sent from my awesome phone!!!

Did it work?
I have similar issue and wondering if you replaced the front screen did it work?
jabobo said:
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
Click to expand...
Click to collapse

I ended up buying a new screen with the frame and I changed it. It was pretty straightforward as I followed some youtube guides. Phone works perfectly now. I recommend that you buy the new screeen with the frame and everything because it's a real pain to change without the frame.

Water Resistance after repair?

Hey guys,
So I had my phone repaired the other day by a Authorized Samsung Repair Centre in Toronto. The USB port was fried and they had to open up the device. I'm wondering if any of you out there had your phone repaired by one of these authorized places and still kept the integrity of the water resistance and would it be safe to have it near water? Thanks I will advance!
Sent from my SM-G935F using Tapatalk

brawlysnake66 said:
Hey guys,
So I had my phone repaired the other day by a Authorized Samsung Repair Centre in Toronto. The USB port was fried and they had to open up the device. I'm wondering if any of you out there had your phone repaired by one of these authorized places and still kept the integrity of the water resistance and would it be safe to have it near water? Thanks I will advance!
Sent from my SM-G935F using Tapatalk
Click to expand...
Click to collapse
I repaired in India from authorised SC, well when they open the device than it wont remain water resistant, but at the time of packing it they applied some tube at all corner and than put back Glass. They said now its water resistant. After that used it in Rain and no water issue faced. But still I have doubt about company manufacturing and Service centre repairing.

I got my screen replaced by sammy care recently and this is what they said.
Basically any non sc tech can repair but they use glue to put phone back together which voids warranty.
Sammy tecks use gaskets/seals hence water resistance over glue.
I havent tried it in water not cause im skeptical but cause i havent gone to any pools. I normally though my phone in charge pad while i shower.

broke my screen!

Let a buddy hold my phone and my luck kicked in, he dropped it. It was a very light fall and only have it 2 cracks on the edge and one hairline Crack across the screen. Phone works fine and I can see and touch everything. I've heard it's pricey to replace the screen on this thing because the screen assembly is one piece? Meaning I can't just buy the glass? Any advice or helpful links to reputable sites would be greatly appreciated. I've always just bought a new phone when I Crack my screen but this phone cost too much to just sell off for cheap. Thanks in advance

I need some help guys. No repair shop will touch the phone without replacing the glass and lcd and charging $399. I've seen multiple people claim to have changed the glass only and looking online that part isn't expensive at all. If anyone can confirm their success I may make the attempt to do it my self. I've already spent $400 on this phone so I'd like to spend as little as possible to fix it

Called every shop I could and all said it would he anywhere from 350-400 for the whole lcd assembly. I asked every store (in my state and neighboring state) if they could just replace the glass and all said no. So my question is if anyone reading this has a link to a reputable site to get the lcd assembly, under $270 if possible. And lastly, if I buy the necessary tools and watch videos, what's the chances of messing up the phone replacing the WHOLE lcd assembly, if I've never used a heat gun to remove glass? I've replaced the lcd assembly on my lg g2 but the back being plastic eliminated the need for any heat. I'm lost and don't want to spend $400 more.

No way to replace only the glass without risking damage to the AMOLED screen or digitizer. The screen is glued together, and a slight force will cause the screen to shatter. If you want to take that risk, you can go ahead and look up a tutorial, but it seems to be very difficult to only replace the glass and not the entire assembly(Thats why repair shops don't do them as the chance of failure is too high)

Eric1084 said:
No way to replace only the glass without risking damage to the AMOLED screen or digitizer. The screen is glued together, and a slight force will cause the screen to shatter. If you want to take that risk, you can go ahead and look up a tutorial, but it seems to be very difficult to only replace the glass and not the entire assembly(Thats why repair shops don't do them as the chance of failure is too high)
Click to expand...
Click to collapse
What's the cheapest option? Buy the whole lcd assembly and change it my self? Or pay samsung and wait? I bought this second hand from a guy who come to find out still owed payments so no insurance route is possible. I'd have to send in my phone and wait

brd912 said:
What's the cheapest option? Buy the whole lcd assembly and change it my self? Or pay samsung and wait? I bought this second hand from a guy who come to find out still owed payments so no insurance route is possible. I'd have to send in my phone and wait
Click to expand...
Click to collapse
Well, cheapest option is to do as you said, replace the glass. But if you fail during the process, your only bet would be to replace the whole assembly, and even if you had warranty, that would be completely voided. So if you are going to replace the assembly anyway, might be worth a try to separate the glass, and replace only the glass. And if it fails, you can just replace the entire assembly. But if you plans to send it to Samsung anyway, I would suggest you to do that without any diy modification to the device. If you are planning to buy the assembly, make sure you get a genuine OEM screen. I saw a lot of fake China lcd assembly, and S7 have amoled at much better resolution.

I had a S6, and display while glueing? itself off, cracked the whole amoled screen completely. And Edge is even more dangerous. So all You can do is to pretty much either replace it Yourself (not too difficult if You ask me) but You will eventually make it not waterproof anymore. And You might break something while fixing it(like the paint or the back panel, although paint 90%) and then You will have to pay even more. Or just take it to repair service, pay.. I don't know. 50-100$ more and get a professional repair without any risk. And if it's going to be made by Samsung, You still might have waterproof phone after that. So I guess You should take it to a repair service. 50-100$ more, but trust me. You will most likely mess up the pain and ruin Your phone visually. As well as You will need to buy tiny screw drivers, some flat plastic tool, and adhesive tape. And sometimes using a hair dryer to open the back, will destroy some components inside. So be careful with that as well.
Or sell Your friends kidneys and pay for the repair

This sucks dude. I could literally purchase a nexus 6 for less than the price to fix this phone. I've looked at every phone out right now and nothing catches my eye like this one. I'd almost opt to buy the 3t before spending 400 to have a shop repair this one

If ur friend has insurance maybe they would pay for it. If not.
A new screen costs around 200$ from ebay or etrade supply. Those one come even without a samsung logo like the models in asia. Which imo looks super cool. If you a that screen transfering the old stuff isn't that hard. And there are many tutorials online. Maybe you could split? I mean he dropped it even if it's on accident he could give like 100$ then you have to spend 100$.
You could sell ur S7 edge. Trust me if it's just cracked and everything else is working you will find someone that buys it. In Germany you could get something between 250€~ 300€ for that. And then you spend again maybe 200€ and get a new or used one thats in good condition.
There are few options that you have. I wouldn't go to repair shops because they are often overpriced and don't treat ur stuff well.
And one last thing. Forget about replacing only the glas because that is impossible.

So if I buy the whole lcd assembly, all I need to do is heat up the back, cut the adhesive with a guitar pick, remove screws and unhook the connectors and replace?

yes exactly like that. like i said there are a ton of guides like on ifixit or on youtube. bur instead of a guitar pick i would you a playing card or pokemon card or something. the guitar pick or metal tools can scratch the backplate and the "sticker".

IP68 water resistance after screen repair

Hello, first of all i would like to apologize if this was discussed in previous threads.
So, unfortunately, after 4 mounths of using my S10 plus i have a dead pixel on the bottom right corner of the display. I took it to samsung's official repair centre for my country and they said they will replace the screen and the metal frame free of charge, hence the warranty. Question is will the phone retain its IP68 water resistance after the repair They assured me 100% that after the repair it will be as if i am unboxing the phone. Thanks in advance.
PS: Actually, just because im paranoid is there anyway to tell if the display is OEM or not?

It will retain its IP68 water resistance...no need to worry...not sure about telling if the screen is oem....but if it was repaired by samsung then it would be