My Touch HD developed a fault with what appeared to me, after reading similar reports here, a problem with the digitiser. The touch screen would work fine until I locked it, and then after unlocking the bottom third would be out of alignment by between 5-10mm. This could be fixed by realigning but the problem would return after locking the phone.
It is still under warranty (it's 12 months old), so I sent it back to HTC for repair. They replied to say the fault is caused by damage and wasn't covered by warranty.
This was the quote for repair (£):
Level 3 - MB+LCD replacement 193.29
Level 4 - Average Repair 23.07
Level 5 - Full Plastic Refurbishment 19.74
Labour 24.00
Delivery 8.64
VAT 47.03
Total 315.77
I got back to them to ask what the damage was and they stated:
"customer abuse IW ( liquid damaged) : Replace MB , LCD and Full refurbishment."
Never has my phone at any time been in contact with water. It was returned to them by their courier so surely wouldn't have undergone any water damage in transit as couriers put them in waterproof bags so I'm objecting to their claim and want to take it further.
Does anyone have any experience of HTC repair making false claims or any advice they can give me?
There is a sticker underneath the battery, in the bottom part, that turns red when in contact with water. You should check that. It should be completely white if untouched.
Just a small thought on the water thingy. Can't help otherwise.
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I sent in my LG E900 for repair to Regeneris in the UK and a week later I receiced a letter saying that the repair would cost £175. I called LG who said the technician had said there was water damage.
I blew a fuse as I said there had never been any water damage. I have looked after my phone and its 1.5yrs old but it looks in good condition. I know I have never dropped it in water. The phone started to switch off randomly until it stopped turning on.
Initially LG refused repair as they said the phone only comes with 12 months warranty but my warranty card stated 24 months. I had to email them a copy of the card.
Now they are saying either I pay £175 or pay them £23.50 to return the phone.
What should I do. I want to fight this as I am very angry at LG. I can say catergorically there has been no water damage.
That's why I stick to Samsung
Sent from my SPH-L710 using xda premium
even samsung will not repair in warranty, water damaged phone are never covered in warranty. Thats y looking for Xperia Z
So I received the Engineers report - well 4 pictures showing the damage.
Their assessment was the damage indicates liquid ingress as their are signs of corrosion but no water sensor has been tripped. They also accepted that this corrosion could be caused by moisture build up in normal day to day useage.
So either the phone was not fit for purpose when sold -ie a bad design letting moisture build up or the damage was not caused by liquid ingress. I put this to them and the repair company said not our concern take it up with LG.
So I have sent the emails to LG. The repairers cannot say 100% that liquid ingres caused damage as no sensor has been tripped.
So it's not been more than a month and I shattered my Zenfone's touch panel although digitizer is fine along with all the sensors and everything . So, I went to the Asus service center and asked for the cost for the repairing of the damage done on my phone by myself. And, it turns out it's close to ₹6000 close to $100. Honestly speaking I don't have this much of money to shell out for the repair of my phone and I found a shop which is going to charge half the rate for repair and give 6 months of warranty in case of any defects in the screen. So do you think it is worth it to replace my Zenfone's screen and void the warranty. The screen got shattered from extreme left corner with long cracks running deep till the touch buttons but everything is working fine. Some told me that it is better to wait and use it delicately than voiding it's warranty now by getting the screen replaced from unauthorized dealers but if my warranty is void anyways without even replacing my screen since it's a user induced damage. So what should I do ?
You can't be sure of the quality of the screen used by the other shop. So it's a bit of a risk. But as you've seen yourself Gorilla glass 4 is not unbreakable, so that risk is not really a deal-breaker. Also they're giving 6 months warranty so in my opinion it's a risk worth taking. You can use a part of the money you save to buy a mobile insurance, so that next time this happens you're covered. Do check with the insurance company first if they cover mobiles not covered by warranty (since you'll probably get screen replaced from outside).
I have just spent all day on the phone after the service center and LG tried telling me that the screen being cracked voids the warranty even though it's a known issue that the G4 has motherboard failures constantly. Their warranty says that physical damage is not covered under warranty. that does not mean that the warranty is void if there's a dent in the phone and the motherboard failed because they already know that they fail. don't let anyone tell you otherwise, LG just gave me a reference number to give to the service center telling them to just change the board and don't touch the screen. the service center tried telling me that since it's cracked and they go in and try changing it, the display will shatter which is total BS. what happened to common sense?
so if your G4 has started bootlooping and you cracked the glass, you still have warranty! don't let anyone tell you otherwise!
If they said they can shatter the display while replacing the motherboard this has to be really sh*t service tho, I already disassembled like 10 times and its still in perfect condition. BTW I don't have the warranty on my phone so LG gave me phone number to SBE - their recommended 3rd party repair service where you can repair your phone. The funny thing is that when I called them first thing they asked me was is my phone under warranty or not. Like wtf, if it was I wouldn't call u... Any way they refused to repair my phone because 'its too expensive'. I emailed LG about it, still waiting for response. #WTFLG
Adam Myczkowski said:
If they said they can shatter the display while replacing the motherboard this has to be really sh*t service tho, I already disassembled like 10 times and its still in perfect condition.
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No, they mean removing the CRACKED display could cause further damage, which is quite true, it could happen.
Don't you just remove the board from the back of the display?
I thought that for this repair process the only contact you have with the screen is unplugging the ribbon cable, your screen must already be falling apart if that would cause it further damage.
you can clearly see in this picture that you don't even need to touch the screen to pull the motherboard out. aren't these retards supposed to be technicians for a living? pretty much every phone is like this now.
It's to cover their own rear. In the case that the screen does get worse due to a step in the repair process such as during delivery, transfer, or repair. The customer won't throw a fit saying it's their fault and they need to replace their screen now too.
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
Hard telling what will happen, I have had zero luck with Moto warranty work. My wife was told 5 weeks for her phone to be replaced on a warranty claim and my moto 360 was denied warranty work for blue spots on the led. So, my guess is if none of the moisture detectors/stickers if it has them are smeared then you might do okay just telling them it stopped working. Don't tell them about the water or the drop. You can see what happens, but moto warranty center in U.S. is now being looked at for a class action lawsuit due to terrible warranty work. I am never buying moto again because of this.
Sent from my XT1575 using Tapatalk
Dropping, especially in water is not normal wear.
jabobo said:
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
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You can try. I've owned 2 moto x phones (1st gen and style) and both have been through far worse situations with no damage to screen. It looks like that fall must've damaged her screen somehow. I don't think this is covered under warranty.
No damage, as a result from water or drops, is covered under the standard warranty. If you have insurance, then you can file a claim. If you wish to try and do a warranty claim, be prepared for it to be denied should any evidence show water damage internally. State it quit working and leave it at that.
Sent from my XT1575 using XDA-Developers mobile app
From my MXPE's info booklet
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
If you have insurance on your phone you should read through it to see what is covered. Most cover water damage and cracked screens (lost/stolen usually not). If water damage is covered, most insurance companies will either give you a reconditioned model or in select few cases give money to replace it. If you are really lucky you will get a new one.
This is assuming you took out insurance specifically on your phone. If you are referring to homeowners or renters insurance, you will have to check your policy. Many cover the phone as a result of "acts of nature" or theft/robbery but may not cover accidents of your own doing.
Sent from my awesome phone!!!
Did it work?
I have similar issue and wondering if you replaced the front screen did it work?
jabobo said:
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
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Click to collapse
I ended up buying a new screen with the frame and I changed it. It was pretty straightforward as I followed some youtube guides. Phone works perfectly now. I recommend that you buy the new screeen with the frame and everything because it's a real pain to change without the frame.
Hello everyone. So here am I, with a gorgeous S7 edge. The thing made it that some weeks ago this glass thing slipped through my fingers (even tough I had a case on it) and if felt exactly on one of the lower end corners, crackind it's screen. It's not a big deal, just 1-2 inches there, but the problem is that it is. And I struggled to hold on with this visual problem (since the display is fortunately intact), I still want to replace it's glass.
Well, since in my country the screen replacement almost costs half of the price I gave on this phone, I started to have different questions about the repairing, the most important of all being this one: Will replacing the glass remove it's water ingress protection? The repair shop advertises that it offers lamination as repair process, wich in theory should maintain the water protection, but since I can't find any certain answer to this question, I am hoping to find it somewhere here. So, anyone who replaced their phone's glass still has water protection or not? Thanks for checking by, and any answer will be greatly appreciated. :angel:
PS: Happy holidays to everyone. :victory:
Front glass cannot be replaced WITHOUT DAMAGING THE SCREEN, so you had to live with it, or go to authorized samsung repair center and give them the fee for glass repair, if your screen is damaged during replacing they MAY OR MAY NOT fix it for free depending on your country. As far as water protection, only samsung repair center can guarantee the water protection after repair. Can't say anything about local repair shops.
Sent from my S7 Edge using XDA Labs
shah22 said:
Front glass cannot be replaced WITHOUT DAMAGING THE SCREEN, so you had to live with it, or go to authorized samsung repair center and give them the fee for glass repair, if your screen is damaged during replacing they MAY OR MAY NOT fix it for free depending on your country. As far as water protection, only samsung repair center can guarantee the water protection after repair. Can't say anything about local repair shops.
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Ok, thanks for the info. Well, many repair stores in my local area now are repairing the glass without damaging the screen, and they guarantee the success, damaging the display (if it's the case) being paid from their side. I was just wondering if it's a posibility to maintain the water resitance after the repair, but I'll try to contact a samsung repair center and a local shop to see the fees and the posibility exists.
Andrew_Co said:
Ok, thanks for the info. Well, many repair stores in my local area now are repairing the glass without damaging the screen, and they guarantee the success, damaging the display (if it's the case) being paid from their side. I was just wondering if it's a posibility to maintain the water resitance after the repair, but I'll try to contact a samsung repair center and a local shop to see the fees and the posibility exists.
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No one can guarantee this bro, even newly box packed phone cannot guarantee water resistance* as water resistance is NOT by any means waterproofed. Good luck
Sent from my S7 Edge using XDA Labs
what u talkin? I've had glass replaced, The glue is removed with very cold temperature, without damaging screen.
any repair dont guarantee waterproof, even when original.
I've paid about 120$ in Poland for oca film. if you have courage nad ability to change it yourself, then repair would cost about 10$
When you go to Samsung they will replace both glass and display , the will re waterproof your phone as a policy , Everytime they open up the phone it has to be waterproofed .