My Touch HD developed a fault with what appeared to me, after reading similar reports here, a problem with the digitiser. The touch screen would work fine until I locked it, and then after unlocking the bottom third would be out of alignment by between 5-10mm. This could be fixed by realigning but the problem would return after locking the phone.
It is still under warranty (it's 12 months old), so I sent it back to HTC for repair. They replied to say the fault is caused by damage and wasn't covered by warranty.
This was the quote for repair (£):
Level 3 - MB+LCD replacement 193.29
Level 4 - Average Repair 23.07
Level 5 - Full Plastic Refurbishment 19.74
Labour 24.00
Delivery 8.64
VAT 47.03
Total 315.77
I got back to them to ask what the damage was and they stated:
"customer abuse IW ( liquid damaged) : Replace MB , LCD and Full refurbishment."
Never has my phone at any time been in contact with water. It was returned to them by their courier so surely wouldn't have undergone any water damage in transit as couriers put them in waterproof bags so I'm objecting to their claim and want to take it further.
Does anyone have any experience of HTC repair making false claims or any advice they can give me?
There is a sticker underneath the battery, in the bottom part, that turns red when in contact with water. You should check that. It should be completely white if untouched.
Just a small thought on the water thingy. Can't help otherwise.
Hi! I just got the Galaxy S5 4G+ a couple weeks ago and I absolutely love it. However, I have been reluctant to get it wet as I have read about some S5s getting water damaged due to manufacturing defects with the waterproof seals on the back cover and charging port. I was wondering if there is any way to test if my S5 is sealed properly without the risk of completely frying it. I was thinking of sealing the battery contacts with a bit of tape, so that there is no electricity flowing through the phone in case it does get wet, then submerging it for a bit and checking if there is any water inside the sealed areas/if the water-damage indicators change colour. What do you think?
I have return to Samsung service my S5 due display failure and I have adked how it is warrany void for IP67 if from my perspective cover mounting and sealing is weak. Service techican told me that if indicators inside is marked they have guidelines to cancell warranty. So I don't belive in Samsung IP67 warranty.
BTW technican shown me that most important sealing is inside under batttery.
Thank you for the insight....I have heard some people say that Samsung covers some cases where the seal was defective but, as always, it depends...
Anyway, even if it were to void my warranty, I would like to test if my S5 is properly sealed, as long as it still works afterwards.
Sent from my SM-G901F using XDA Free mobile app
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
Hard telling what will happen, I have had zero luck with Moto warranty work. My wife was told 5 weeks for her phone to be replaced on a warranty claim and my moto 360 was denied warranty work for blue spots on the led. So, my guess is if none of the moisture detectors/stickers if it has them are smeared then you might do okay just telling them it stopped working. Don't tell them about the water or the drop. You can see what happens, but moto warranty center in U.S. is now being looked at for a class action lawsuit due to terrible warranty work. I am never buying moto again because of this.
Sent from my XT1575 using Tapatalk
Dropping, especially in water is not normal wear.
jabobo said:
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
Click to expand...
Click to collapse
You can try. I've owned 2 moto x phones (1st gen and style) and both have been through far worse situations with no damage to screen. It looks like that fall must've damaged her screen somehow. I don't think this is covered under warranty.
No damage, as a result from water or drops, is covered under the standard warranty. If you have insurance, then you can file a claim. If you wish to try and do a warranty claim, be prepared for it to be denied should any evidence show water damage internally. State it quit working and leave it at that.
Sent from my XT1575 using XDA-Developers mobile app
From my MXPE's info booklet
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
If you have insurance on your phone you should read through it to see what is covered. Most cover water damage and cracked screens (lost/stolen usually not). If water damage is covered, most insurance companies will either give you a reconditioned model or in select few cases give money to replace it. If you are really lucky you will get a new one.
This is assuming you took out insurance specifically on your phone. If you are referring to homeowners or renters insurance, you will have to check your policy. Many cover the phone as a result of "acts of nature" or theft/robbery but may not cover accidents of your own doing.
Sent from my awesome phone!!!
Did it work?
I have similar issue and wondering if you replaced the front screen did it work?
jabobo said:
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
Click to expand...
Click to collapse
I ended up buying a new screen with the frame and I changed it. It was pretty straightforward as I followed some youtube guides. Phone works perfectly now. I recommend that you buy the new screeen with the frame and everything because it's a real pain to change without the frame.
Hey guys,
So I had my phone repaired the other day by a Authorized Samsung Repair Centre in Toronto. The USB port was fried and they had to open up the device. I'm wondering if any of you out there had your phone repaired by one of these authorized places and still kept the integrity of the water resistance and would it be safe to have it near water? Thanks I will advance!
Sent from my SM-G935F using Tapatalk
brawlysnake66 said:
Hey guys,
So I had my phone repaired the other day by a Authorized Samsung Repair Centre in Toronto. The USB port was fried and they had to open up the device. I'm wondering if any of you out there had your phone repaired by one of these authorized places and still kept the integrity of the water resistance and would it be safe to have it near water? Thanks I will advance!
Sent from my SM-G935F using Tapatalk
Click to expand...
Click to collapse
I repaired in India from authorised SC, well when they open the device than it wont remain water resistant, but at the time of packing it they applied some tube at all corner and than put back Glass. They said now its water resistant. After that used it in Rain and no water issue faced. But still I have doubt about company manufacturing and Service centre repairing.
I got my screen replaced by sammy care recently and this is what they said.
Basically any non sc tech can repair but they use glue to put phone back together which voids warranty.
Sammy tecks use gaskets/seals hence water resistance over glue.
I havent tried it in water not cause im skeptical but cause i havent gone to any pools. I normally though my phone in charge pad while i shower.
The LG G6 phone I purchased in may 2017 fell face first and damaged the front glass, so I sent the phone for repair and got it back somewhere in October. Three weeks later the phone suddenly switched off when it had 15% charge left and refused to charge again. So I sent the phone back for repair and just got the repair quotation.
According to the company that will be repairing the phone, the repair won't be covered by the phone warranty, as it has internal liquid damage and that I will have to pay $400.
Now I don't agree with this for a few reasons,
1. The phone never fell into the water, let alone do I remember having any water on it.
2. Even if the phone had any water on it, how could an IP68 certified phone let water go inside the internals? If it wasn't properly sealed, how could the consumer be penalized for it?
3. After the first time repair, I had used the phone close to three weeks, how could there be corrosion in that time?
Now I spoke to both the company that will be repairing and LG, the customer service agents are both useless, as they have no answers for me. So I am going to try writing some emails.
Has anybody else had this issue? And does anybody feel I am being unrealistic here?
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Water resistant NOT water proof.
Barely any manufacturers cover liquid damage.
Been fixing phones for 15 years now and don't think I no any company that covers water damage.
Corrosion will happen quickly. With a drop of liquid and a current flowing through it.
Phones that are liquid resistant just have a thick sticky seal that the screen and back glass stick to really well stopping liquid getting in.
Plus all ports and holes have rubber seals inside.
Just take it apart and clean all parts with alcohol spirit cleaner. Let it dry and test phone.