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Does anyone have any tips on preserving the water resistance of the S5 after opening it? I need to replace the front camera in mine as it died after a water intrusion incident while testing a wireless charging card, and that requires removing the screen from the phone.
I ordered precut replacement adhesive to reattach the screen, but can't find any supplier that guarantees it's the OEM type that Samsung uses.
Too many variables to say for sure its a suck it and see scenario
If you meant preserve your warranty, good luck. The IP57 rating is water resistance, not water proof. So far and given that the S5 is a new model, Samsung has been pretty lenient about water intrusion claims under warranty. But unless you can demonstrate a gross manufacturing defect.. it's a best effort. Water proof and intrusion aren't guaranteed.
As time goes by and the number of water damage claims rises Samsung will likely tighten up their policy about water damage claims under warranty. And you can bet that the very first exclusion will be no coverage if the case has been disassembled by a non-Samsung employee no matter how good of a job they may have done.
As to preserving the effectiveness of the seal, it's actually not that hard provided that you have a competent technician doing the work. The materials properly applied are more than adequate to the task. So it's just a matter of the die cut framing adhesive and OCA being installed square and flat on a clean surface, with no gaps whatever. A conscientious repairman that takes pride in his work and double checks is not likely to sabotage the seal.
As to materials, as long as they are made by a reputable, name brand concern e.g. 3M, Dupont, et al and not some shady Chinese knockoff manufacturer you'll be fine. Fine in respect to the seal working. Again I'm sure that using anything other than OEM parts and authorized technicians would invalidate the warranty coverage.
.
No warranty to speak of, as it was a used phone and I've already tripped knox. I will be doing the work myself, and have plenty of experience repairing and even soldering in phones.
My only worry is the materials, I can't find any reputable manufacturer of the seal, only ebay sellers and have no idea about the quality.
HDR said:
No warranty to speak of, as it was a used phone and I've already tripped knox. I will be doing the work myself, and have plenty of experience repairing and even soldering in phones.
My only worry is the materials, I can't find any reputable manufacturer of the seal, only ebay sellers and have no idea about the quality.
Click to expand...
Click to collapse
I got adhesive parts from 'etradesupply'. I messed up the first time around , but at the next attempt it was fine. Use a stencil or tool of sorts to line up the adhesive seal. They claim 'OEM' and the quality to me seemed the same as stock. Would advise you to order at least in pairs.
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
Hard telling what will happen, I have had zero luck with Moto warranty work. My wife was told 5 weeks for her phone to be replaced on a warranty claim and my moto 360 was denied warranty work for blue spots on the led. So, my guess is if none of the moisture detectors/stickers if it has them are smeared then you might do okay just telling them it stopped working. Don't tell them about the water or the drop. You can see what happens, but moto warranty center in U.S. is now being looked at for a class action lawsuit due to terrible warranty work. I am never buying moto again because of this.
Sent from my XT1575 using Tapatalk
Dropping, especially in water is not normal wear.
jabobo said:
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
Click to expand...
Click to collapse
You can try. I've owned 2 moto x phones (1st gen and style) and both have been through far worse situations with no damage to screen. It looks like that fall must've damaged her screen somehow. I don't think this is covered under warranty.
No damage, as a result from water or drops, is covered under the standard warranty. If you have insurance, then you can file a claim. If you wish to try and do a warranty claim, be prepared for it to be denied should any evidence show water damage internally. State it quit working and leave it at that.
Sent from my XT1575 using XDA-Developers mobile app
From my MXPE's info booklet
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
If you have insurance on your phone you should read through it to see what is covered. Most cover water damage and cracked screens (lost/stolen usually not). If water damage is covered, most insurance companies will either give you a reconditioned model or in select few cases give money to replace it. If you are really lucky you will get a new one.
This is assuming you took out insurance specifically on your phone. If you are referring to homeowners or renters insurance, you will have to check your policy. Many cover the phone as a result of "acts of nature" or theft/robbery but may not cover accidents of your own doing.
Sent from my awesome phone!!!
Did it work?
I have similar issue and wondering if you replaced the front screen did it work?
jabobo said:
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
Click to expand...
Click to collapse
I ended up buying a new screen with the frame and I changed it. It was pretty straightforward as I followed some youtube guides. Phone works perfectly now. I recommend that you buy the new screeen with the frame and everything because it's a real pain to change without the frame.
As far as the S7 edge goes with IP68,
I can honestly say my S7 Edge has never been submerged in water or been dropped and is in extremely good condition. Even the liquid damage indicator symbol is in perfect condition and shows no sign of water which Samsung had advised me.
Today I got an update from Samsung saying I have to pay £200 for them to fix the charging port on my device because the warranty had been voided due to moisture on the charging port or USB cable whilst the phone had been plugged in which has caused the charging port to "short out".
Even if the phone had been submerged in water ect then shouldn't the following be amended:
Samsung advertise the S7 Edge massively on the water resistant feature, IP68 the highest rating possible for water resistance
The phone has a moisture detector feature that detects water whilst charged in and advises you
I am quite shocked to be honest I have looked after this phone never installed a custom ROM , dropped , or submerged in water. (maybe a little bit of rain) but surely that can not void the warranty on a device heavily advertised as IP68 and water resistant?
Does anybody agree with Samsung decision here? , I have attached some picture of the Charging Port sent across from the engineer
Once the engineer inspected the unit they noted that the USB connector is contaminated with dirt and dust, as well as a visible green liquid residue. The liquid contamination may have been transferred from the charging cable, which is not waterproof, however the cable wasn't present for inspection.
The engineer has concluded that a short circuit may be caused by liquid contamination in the USB cable. This would result in the reported issues with charging.
In situations where evidence of liquid ingress and/or physical damage is found, this invalidates the terms and conditions of the Samsung Warranty supplied with the unit as this is not a manufacturing/component failure.
Does anybody know if a wireless charging pad would work on device if the USB connecter doesn't work?
Regards Craig
Just to point out some misconception
-IP68 isn't the highest water resistant. IP68 certified device can easily fail IP65 test.
IP68 also doesn't protect the phone against water vapour/gas. which mean very humid weather (ex.rainny day) can also damage your phone.
-S7 doesn't have moisture detector but have "short circuit" detector. So it doesn't have to be water that trigger the moisture warning. Yup, dust and dirt can.
Sent from my SM-G935F using Tapatalk
The sticker by the sim card tray is white with red x's on and the water indicator on top of the loud speaker inside the phone is also white with red x's on , this phone has never been in contacted with water as long as I've had it and these stickers prove that.. If Samsung advertise something as IP68, I expect it can handle being submerged in water yet alone heavy rain. This is what you are paying for as advertised by Samsung.
Samsung believe the "short" has been triggered by water as a result why the greenish stuff is their in charging port.
I do stand corrected the Galaxy S7 edge doesn't have a moisture detector , however it does monitor the current coming from the port (which is used for other tasks, such as maintaining optimal charge from the wall) and will lock things down if anything untoward, like H2O
"The device will protect itself, so if it was to detect something wrong with the amount of current running to it, it wouldn't charge and will warn you,"
Either way I think Samsung shouldn't be asking for £200 to fix my device .
duffy1807 said:
As far as the S7 edge goes with IP68,
I can honestly say my S7 Edge has never been submerged in water or been dropped and is in extremely good condition. Even the liquid damage indicator symbol is in perfect condition and shows no sign of water which Samsung had advised me.
Today I got an update from Samsung saying I have to pay £200 for them to fix the charging port on my device because the warranty had been voided due to moisture on the charging port or USB cable whilst the phone had been plugged in which has caused the charging port to "short out".
Even if the phone had been submerged in water ect then shouldn't the following be amended:
Samsung advertise the S7 Edge massively on the water resistant feature, IP68 the highest rating possible for water resistance
The phone has a moisture detector feature that detects water whilst charged in and advises you
I am quite shocked to be honest I have looked after this phone never installed a custom ROM , dropped , or submerged in water. (maybe a little bit of rain) but surely that can not void the warranty on a device heavily advertised as IP68 and water resistant?
Does anybody agree with Samsung decision here? , I have attached some picture of the Charging Port sent across from the engineer
Once the engineer inspected the unit they noted that the USB connector is contaminated with dirt and dust, as well as a visible green liquid residue. The liquid contamination may have been transferred from the charging cable, which is not waterproof, however the cable wasn't present for inspection.
The engineer has concluded that a short circuit may be caused by liquid contamination in the USB cable. This would result in the reported issues with charging.
In situations where evidence of liquid ingress and/or physical damage is found, this invalidates the terms and conditions of the Samsung Warranty supplied with the unit as this is not a manufacturing/component failure.
Does anybody know if a wireless charging pad would work on device if the USB connecter doesn't work?
Regards Craig
Click to expand...
Click to collapse
yes, wireless charging will work, if the usb connector does not work.
but you need to fix the usb port as any issues with your rom can only be fixed through the usb port.
there are some issues that can be fixed through internet only if you can access the internet through your phone.
duffy1807 said:
The sticker by the sim card tray is white with red x's on and the water indicator on top of the loud speaker inside the phone is also white with red x's on , this phone has never been in contacted with water as long as I've had it and these stickers prove that.. If Samsung advertise something as IP68, I expect it can handle being submerged in water yet alone heavy rain. This is what you are paying for as advertised by Samsung.
Samsung believe the "short" has been triggered by water as a result why the greenish stuff is their in charging port.
I do stand corrected the Galaxy S7 edge doesn't have a moisture detector , however it does monitor the current coming from the port (which is used for other tasks, such as maintaining optimal charge from the wall) and will lock things down if anything untoward, like H2O
"The device will protect itself, so if it was to detect something wrong with the amount of current running to it, it wouldn't charge and will warn you,"
Either way I think Samsung shouldn't be asking for £200 to fix my device .
Click to expand...
Click to collapse
Red X's mean it has been in contact with water. Otherwise the stickers would be all white. Samsung does not cover water damage. Therefore, if the stickers have red x's then Samsung could claim that any damage was caused by water. There's really nothing you can do unfortunately.
Hate to say it, but for someone who says they looked after their phone and never put it near water, that sure looks grim and water damaged imo.
Sent from my SM-G935F using XDA-Developers Legacy app
I also agree that the charging port does look grim its the only thing on phone but if anything I think it looks more like dust. the actual phone is fine as agreed by engineers. I still feel Samsung should fix the phone under warranty due to these too point.
1 . The Samsung Galaxy S7 Edge is advertised in and I quote "you can run in the rain and play in the mud, spill on it, splash it, dunk it, then wipe it off and keep going. The IP68 dust- and water-resistance Ingress Protection rating means your device is completely protected against dust, and it is water-resistant in up to 5 feet of water for up to 30 minutes" - REF : http://www.samsung.com/us/support/answer/ANS00047867/
2. Samsung also advertise the S7 and S7 Edge having a feature that monitors the current coming from the charging port and will LOCK the device when something has been detected in the charging port for example water. The device should protect itself, so if it was to detect something wrong with the amount of current running to it and when it does, it should stop charging and make the user aware of this and says something like Moisture detected. THEREFORE at no point my phone should have been allowed to take a charge that is over the allowed current which has caused the shortage and if indeed the engineer's report is correct regarding moisture / liquid contamination as a result of charging the phone it has now shorted the charging port and Samsung should not have voided the warranty due this.
Here is the response Samsung issued me.
Further to our telephone conversation today regarding the recent inspection carried out on your Samsung Galaxy S7 Edge.
I can confirm that our engineer has determined that the issues you have experienced with your phone are not due to a manufacturing fault. Instead, our engineer has concluded the cause to be liquid damage. Our engineer has stated that short circuit during charge may be caused by liquid contamination in the USB cable.
The first observation of our engineer was that the device is in worn condition. No cracks on the LCD or back glass were visible. No physical or liquid damage to the device was detected. The LDI is not activated on your IP68 rated device. The USB connector is contaminated with dirt and dust and green liquid residue is also visible. Liquid contamination may be transferred from charging cable. The cable is not waterproof.
At no time has anyone from the Product Liaison Team agreed to repair your phone as a one time warranty exception. I do apologise if you were incorrectly led to belive this to be the case. The one time warranty exception covered only the free of charge inspection.
Regretably, your phone has been deemed out of warranty for the reasons outlined above and, as such, any repair you consent to would be chargeable. Please let me know if you would like me to contact Anovo to arrange for them to provide you with a quotation for a repair. Alternatively should you so wish, I can instruct Anovo to return your phone unrepaired.
duffy1807 said:
I also agree that the charging port does look grim its the only thing on phone but if anything I think it looks more like dust. the actual phone is fine as agreed by engineers. I still feel Samsung should fix the phone under warranty due to these too point.
1 . The Samsung Galaxy S7 Edge is advertised in and I quote "you can run in the rain and play in the mud, spill on it, splash it, dunk it, then wipe it off and keep going. The IP68 dust- and water-resistance Ingress Protection rating means your device is completely protected against dust, and it is water-resistant in up to 5 feet of water for up to 30 minutes" - REF : http://www.samsung.com/us/support/answer/ANS00047867/
2. Samsung also advertise the S7 and S7 Edge having a feature that monitors the current coming from the charging port and will LOCK the device when something has been detected in the charging port for example water. The device should protect itself, so if it was to detect something wrong with the amount of current running to it and when it does, it should stop charging and make the user aware of this and says something like Moisture detected. THEREFORE at no point my phone should have been allowed to take a charge that is over the allowed current which has caused the shortage and if indeed the engineer's report is correct regarding moisture / liquid contamination as a result of charging the phone it has now shorted the charging port and Samsung should not have voided the warranty due this.
Here is the response Samsung issued me.
Further to our telephone conversation today regarding the recent inspection carried out on your Samsung Galaxy S7 Edge.
I can confirm that our engineer has determined that the issues you have experienced with your phone are not due to a manufacturing fault. Instead, our engineer has concluded the cause to be liquid damage. Our engineer has stated that short circuit during charge may be caused by liquid contamination in the USB cable.
The first observation of our engineer was that the device is in worn condition. No cracks on the LCD or back glass were visible. No physical or liquid damage to the device was detected. The LDI is not activated on your IP68 rated device. The USB connector is contaminated with dirt and dust and green liquid residue is also visible. Liquid contamination may be transferred from charging cable. The cable is not waterproof.
At no time has anyone from the Product Liaison Team agreed to repair your phone as a one time warranty exception. I do apologise if you were incorrectly led to belive this to be the case. The one time warranty exception covered only the free of charge inspection.
Regretably, your phone has been deemed out of warranty for the reasons outlined above and, as such, any repair you consent to would be chargeable. Please let me know if you would like me to contact Anovo to arrange for them to provide you with a quotation for a repair. Alternatively should you so wish, I can instruct Anovo to return your phone unrepaired.
Click to expand...
Click to collapse
Personally I would send it back to them again and threaten court action based on false advertising, they advertise this phone as a guy dropping it in a sink full of water and still working fine, (I guess when he dropped it in the sink, some higher force of power stopped any water getting in the charging port), so is it water proof or not samsung or is it going to blow up when I get a single drop of rain water in the charging port whilst running for the bus with the phone in my hand.
https://www.youtube.com/watch?v=E__fCHZkjKg
https://www.youtube.com/watch?v=MKJ3LexzDYk#t=27.2963125
Its considered in the UK as false advertising and looked down on a fair bit, Samsung wouldnt stand a chance.
It clearly states water resistant... i.e splash proof... not water proof.
Same issue
duffy1807 said:
As far as the S7 edge goes with IP68,
I can honestly say my S7 Edge has never been submerged in water or been dropped and is in extremely good condition. Even the liquid damage indicator symbol is in perfect condition and shows no sign of water which Samsung had advised me.
Today I got an update from Samsung saying I have to pay £200 for them to fix the charging port on my device because the warranty had been voided due to moisture on the charging port or USB cable whilst the phone had been plugged in which has caused the charging port to "short out".
Even if the phone had been submerged in water ect then shouldn't the following be amended:
Samsung advertise the S7 Edge massively on the water resistant feature, IP68 the highest rating possible for water resistance
The phone has a moisture detector feature that detects water whilst charged in and advises you
I am quite shocked to be honest I have looked after this phone never installed a custom ROM , dropped , or submerged in water. (maybe a little bit of rain) but surely that can not void the warranty on a device heavily advertised as IP68 and water resistant?
Does anybody agree with Samsung decision here? , I have attached some picture of the Charging Port sent across from the engineer
Once the engineer inspected the unit they noted that the USB connector is contaminated with dirt and dust, as well as a visible green liquid residue. The liquid contamination may have been transferred from the charging cable, which is not waterproof, however the cable wasn't present for inspection.
The engineer has concluded that a short circuit may be caused by liquid contamination in the USB cable. This would result in the reported issues with charging.
In situations where evidence of liquid ingress and/or physical damage is found, this invalidates the terms and conditions of the Samsung Warranty supplied with the unit as this is not a manufacturing/component failure.
Does anybody know if a wireless charging pad would work on device if the USB connecter doesn't work?
Regards Craig
Click to expand...
Click to collapse
i have had the exact same issue when an object got stuck within my headphone jack. The customer service lady said it would be free when in fact they sent me a bill. I talked for hours and eventually got the charges revoked, make sure to speak up and don't force yourself to pay those prices.
I have a question, it seems both LG and Samsung say they won't warranty the phone for water damage even though its supposed to be waterproof for up to 30 minutes or whatever. But if its waterproof and falls in water and gets damaged, would't that qualify as a defective phone?
I've been dying to get a waterproof phone as it is just easier when I'm in the pool with the kids and can keep the phone near by, in the jacuzzi etc, but does no good if the phone could be defective out of the box and the companies won't cover it.
It's not waterproof, it's water resistant. That's why they won't warranty for water damage.
Gesendet von meinem SM-G955F mit Tapatalk
The below is a quote from a Samsung PDF I just found on their site about the S7 series. Clearly they are made to survive being dropped in water same as the s8. But what if I or you or anyone else gets the one that isn't completely sealed?
"The Samsung Galaxy S7 and S7 edge devices
have been certified to an IP68 rating. The Samsung Galaxy S7 and S7 edge are built to do
more, in more places. With an IP68 rating, they’re water resistant to a maximum depth of 1.5m
for up to 30 minutes, and are protected from dust, dirt and sand - all without the need for extra
caps or covers. Now there’s less to worry about. You can enjoy more freedom to explore, stay
connected, and capture the adventure."
Nota-joke : I'm wondering if OEMs are not just anticipating people who would daily wash their phone with soap (detergent)...
oF2pks said:
Nota-joke : I'm wondering if OEMs are not just anticipating people who would daily wash their phone with soap (detergent)...
Click to expand...
Click to collapse
**** we're not supposed to do that now???
I have a Sony that's IP68 and this has always been a perplexing question. Sony changed their warranty terms a couple of years ago to make it worthless. If water intrudes through the port seals, then it must be user error. But what if the seals are defective?
I don't blame them for not warranty water proof. You can only go so deep in the water for this phone and there is no proof of how far the person put it
My son was watching the sexy Sax man video in the tub last night underwater on the s8+... No problems at all but wifi starts having trouble while in the water lol
Don't worry about if if you have insurance, enjoy.. I'm ready to take off the case as well to enjoy the phone ad the designers intended..
If you want to live in fear and not enjoy the device go right ahead.. But life life.. Its only a phone.
Sincere11105 said:
I don't blame them for not warranty water proof. You can only go so deep in the water for this phone and there is no proof of how far the person put it
Click to expand...
Click to collapse
Exactly, they'd just open the floodgates for all sorts of dubious claims.
Just be sensible. It's not like Samsung are just making it up, it's rated by an independent body. You'll be fine with it next to the pool, just don't start putting it in salt water (or chlorine?) or going deep sea diving with it.
nope
robl45 said:
I have a question, it seems both LG and Samsung say they won't warranty the phone for water damage even though its supposed to be waterproof for up to 30 minutes or whatever. But if its waterproof and falls in water and gets damaged, would't that qualify as a defective phone?
I've been dying to get a waterproof phone as it is just easier when I'm in the pool with the kids and can keep the phone near by, in the jacuzzi etc, but does no good if the phone could be defective out of the box and the companies won't cover it.
Click to expand...
Click to collapse
I fixed phones for Samsung and I can tell you, liquid damage does not fall under the warranty. Even if the phone is in perfect state.
They even make commercials with people jumping in a pool with an S8, but I wouldn't risk it if it's not insured.
I am talking mainly about S7 and S7 edge here because there are more S7 owners. But that one also has a water resistant label on it. Yet I always had to charge people for it. Not sure about the S8. Most S8 with liquid damage I fixed had cracked screens. They did seem more protected on the inside and thicker tapes.
Biggest thing I tell people is just because it is dont mean you have to...
Think about repeated water contact on the usb ports I dont care all metals will eventually oxidize or corrode which will lead to usb problems at minimum..I have a rubber plug in mine as I live in a near 6 months out of the year winter area means loads of salt and snow or moisture....
The whole idea rite now of water resistant phone is basically if you get soaked in the rain or somethin you phone is not destroyed...
1.5 m means standing water...No showers no pool showers are jets of pressurized water and can compromise the water seals...
Most swimming pools public at least are more than 1.5 meters deep.....
Why risk a 5 6 7 hundred dollar device to Go swimming or stuff like that...
*Galaxy S8 and S8+ are rated IP68, meaning they were tested to be resistant to dust and up to 1.5 meters of water for 30 minutes.
As advertised on there website.
My S8 fell into a bowl of cold fresh water about 5 inches deep for about 5 seconds, now its stopped working and Samsung telling me manufacture warranty is void for liquid damage.
My Note 8 had a few dead pixels in bottom left corner. I sent in for warranty repair (11 months old). The phone has never been near water. I got phone back from service center with a water damage note saying warranty was void. Its a Standard Samsung reply to void all warranty claims. They included a photo of a mother board with my IMI number hand written on it. In my experience tearing down older phones the IMI number is clearly labeled on the Motherboard which it wasn't in the case of the photo sent to me.
I expect dead pixels on the screens are going to be a big warranty Item for Samsung and they are trying to mitigate using the water damage clause. I will never by a Samsung product again.
S8 plus water resistance issue
I m the owner of an s8 plus and Samsung says that the phone comes with ip68 and my question is since I was in water park and after coming from water my phone's display got colour damage there is not even a single dent in screen or in the phone but when I do the brightness low the phone start's becoming like rainbow and now I'm in the service centre of the Samsung and know they are saying the warranty of of ip68 is only stands for 1 year
Lavikacher said:
I m the owner of an s8 plus and Samsung says that the phone comes with ip68 and my question is since I was in water park and after coming from water my phone's display got colour damage there is not even a single dent in screen or in the phone but when I do the brightness low the phone start's becoming like rainbow and now I'm in the service centre of the Samsung and know they are saying the warranty of of ip68 is only stands for 1 year
Click to expand...
Click to collapse
Samsung does not cover water damage. The phones warranty is only 1 year salt and pool water are devastating to the seals. Samsung is being sued in Australia over this on the s10
The LG G6 phone I purchased in may 2017 fell face first and damaged the front glass, so I sent the phone for repair and got it back somewhere in October. Three weeks later the phone suddenly switched off when it had 15% charge left and refused to charge again. So I sent the phone back for repair and just got the repair quotation.
According to the company that will be repairing the phone, the repair won't be covered by the phone warranty, as it has internal liquid damage and that I will have to pay $400.
Now I don't agree with this for a few reasons,
1. The phone never fell into the water, let alone do I remember having any water on it.
2. Even if the phone had any water on it, how could an IP68 certified phone let water go inside the internals? If it wasn't properly sealed, how could the consumer be penalized for it?
3. After the first time repair, I had used the phone close to three weeks, how could there be corrosion in that time?
Now I spoke to both the company that will be repairing and LG, the customer service agents are both useless, as they have no answers for me. So I am going to try writing some emails.
Has anybody else had this issue? And does anybody feel I am being unrealistic here?
https://ibb.co/jSrGpb
https://ibb.co/bR9fFG
https://ibb.co/kOFWNw
https://ibb.co/mLMSvG
Water resistant NOT water proof.
Barely any manufacturers cover liquid damage.
Been fixing phones for 15 years now and don't think I no any company that covers water damage.
Corrosion will happen quickly. With a drop of liquid and a current flowing through it.
Phones that are liquid resistant just have a thick sticky seal that the screen and back glass stick to really well stopping liquid getting in.
Plus all ports and holes have rubber seals inside.
Just take it apart and clean all parts with alcohol spirit cleaner. Let it dry and test phone.