I have a question, it seems both LG and Samsung say they won't warranty the phone for water damage even though its supposed to be waterproof for up to 30 minutes or whatever. But if its waterproof and falls in water and gets damaged, would't that qualify as a defective phone?
I've been dying to get a waterproof phone as it is just easier when I'm in the pool with the kids and can keep the phone near by, in the jacuzzi etc, but does no good if the phone could be defective out of the box and the companies won't cover it.
It's not waterproof, it's water resistant. That's why they won't warranty for water damage.
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The below is a quote from a Samsung PDF I just found on their site about the S7 series. Clearly they are made to survive being dropped in water same as the s8. But what if I or you or anyone else gets the one that isn't completely sealed?
"The Samsung Galaxy S7 and S7 edge devices
have been certified to an IP68 rating. The Samsung Galaxy S7 and S7 edge are built to do
more, in more places. With an IP68 rating, they’re water resistant to a maximum depth of 1.5m
for up to 30 minutes, and are protected from dust, dirt and sand - all without the need for extra
caps or covers. Now there’s less to worry about. You can enjoy more freedom to explore, stay
connected, and capture the adventure."
Nota-joke : I'm wondering if OEMs are not just anticipating people who would daily wash their phone with soap (detergent)...
oF2pks said:
Nota-joke : I'm wondering if OEMs are not just anticipating people who would daily wash their phone with soap (detergent)...
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**** we're not supposed to do that now???
I have a Sony that's IP68 and this has always been a perplexing question. Sony changed their warranty terms a couple of years ago to make it worthless. If water intrudes through the port seals, then it must be user error. But what if the seals are defective?
I don't blame them for not warranty water proof. You can only go so deep in the water for this phone and there is no proof of how far the person put it
My son was watching the sexy Sax man video in the tub last night underwater on the s8+... No problems at all but wifi starts having trouble while in the water lol
Don't worry about if if you have insurance, enjoy.. I'm ready to take off the case as well to enjoy the phone ad the designers intended..
If you want to live in fear and not enjoy the device go right ahead.. But life life.. Its only a phone.
Sincere11105 said:
I don't blame them for not warranty water proof. You can only go so deep in the water for this phone and there is no proof of how far the person put it
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Exactly, they'd just open the floodgates for all sorts of dubious claims.
Just be sensible. It's not like Samsung are just making it up, it's rated by an independent body. You'll be fine with it next to the pool, just don't start putting it in salt water (or chlorine?) or going deep sea diving with it.
nope
robl45 said:
I have a question, it seems both LG and Samsung say they won't warranty the phone for water damage even though its supposed to be waterproof for up to 30 minutes or whatever. But if its waterproof and falls in water and gets damaged, would't that qualify as a defective phone?
I've been dying to get a waterproof phone as it is just easier when I'm in the pool with the kids and can keep the phone near by, in the jacuzzi etc, but does no good if the phone could be defective out of the box and the companies won't cover it.
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I fixed phones for Samsung and I can tell you, liquid damage does not fall under the warranty. Even if the phone is in perfect state.
They even make commercials with people jumping in a pool with an S8, but I wouldn't risk it if it's not insured.
I am talking mainly about S7 and S7 edge here because there are more S7 owners. But that one also has a water resistant label on it. Yet I always had to charge people for it. Not sure about the S8. Most S8 with liquid damage I fixed had cracked screens. They did seem more protected on the inside and thicker tapes.
Biggest thing I tell people is just because it is dont mean you have to...
Think about repeated water contact on the usb ports I dont care all metals will eventually oxidize or corrode which will lead to usb problems at minimum..I have a rubber plug in mine as I live in a near 6 months out of the year winter area means loads of salt and snow or moisture....
The whole idea rite now of water resistant phone is basically if you get soaked in the rain or somethin you phone is not destroyed...
1.5 m means standing water...No showers no pool showers are jets of pressurized water and can compromise the water seals...
Most swimming pools public at least are more than 1.5 meters deep.....
Why risk a 5 6 7 hundred dollar device to Go swimming or stuff like that...
*Galaxy S8 and S8+ are rated IP68, meaning they were tested to be resistant to dust and up to 1.5 meters of water for 30 minutes.
As advertised on there website.
My S8 fell into a bowl of cold fresh water about 5 inches deep for about 5 seconds, now its stopped working and Samsung telling me manufacture warranty is void for liquid damage.
My Note 8 had a few dead pixels in bottom left corner. I sent in for warranty repair (11 months old). The phone has never been near water. I got phone back from service center with a water damage note saying warranty was void. Its a Standard Samsung reply to void all warranty claims. They included a photo of a mother board with my IMI number hand written on it. In my experience tearing down older phones the IMI number is clearly labeled on the Motherboard which it wasn't in the case of the photo sent to me.
I expect dead pixels on the screens are going to be a big warranty Item for Samsung and they are trying to mitigate using the water damage clause. I will never by a Samsung product again.
S8 plus water resistance issue
I m the owner of an s8 plus and Samsung says that the phone comes with ip68 and my question is since I was in water park and after coming from water my phone's display got colour damage there is not even a single dent in screen or in the phone but when I do the brightness low the phone start's becoming like rainbow and now I'm in the service centre of the Samsung and know they are saying the warranty of of ip68 is only stands for 1 year
Lavikacher said:
I m the owner of an s8 plus and Samsung says that the phone comes with ip68 and my question is since I was in water park and after coming from water my phone's display got colour damage there is not even a single dent in screen or in the phone but when I do the brightness low the phone start's becoming like rainbow and now I'm in the service centre of the Samsung and know they are saying the warranty of of ip68 is only stands for 1 year
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Samsung does not cover water damage. The phones warranty is only 1 year salt and pool water are devastating to the seals. Samsung is being sued in Australia over this on the s10
Related
so yesterday i spilled coke on the speaker went to sleep(WAS ULTRA DRUNK) woke up speaker sounds like a dying bird
ive put it in rice now is there anyway it will get back to normal ? cuz coke is not water its sugary and ppl say here on forums that it survived water just need to dry out
Probably all stuck up with the sugar in the coke.
I'd put the phone under some running warm water (not hot!) to try and dissipate some of that sugar from the speaker then leave it to dry off some - of course ensure you have the back cover and USB cover fitted properly!
Cheers
Paul
What if it was a Diet Coke.
Trying to rinse a phone under running water is risky and could possibly ruin your entire phone. Your phone is water resistant to occasional water exposure, not water proof. Certainly not Coke proof.
You can try "cleaning" the speaker by using a small syringe or kid's water pistol to gently splash a small amount of water on the speaker, then let it dry out thoroughly before turning your phone on. Blot any excess water and put the phone in a sealed plastic bag with silica gel packets to speed drying. No guarantees, but it may improve or even resolve the problem.
If you are willing to open the case or it's outside of warranty anyway, remove the speaker and clean it while it's separated from the phone. Or even better just replace it. The part is cheap on the internet if you can replace it yourself. If you're not mechanically inclined, then bite the bullet and have it professionally repaired. Probably $75 - $100, most of which is labour. Probably no more than you spent at the club or bar that led up to this anyway.
.
well i actually bought it only a week ago so its under warranty but i dont think they will do anything except charge me for a new speaker after i say a drop of coke hit it and killed it
so spraying the speaker it self with some water may clean out that sugar stuff?
the water doesent go further in the phone through the speaker enclosure?
orbit3r said:
well i actually bought it only a week ago so its under warranty but i dont think they will do anything except charge me for a new speaker after i say a drop of coke hit it and killed it
so spraying the speaker it self with some water may clean out that sugar stuff?
the water doesent go further in the phone through the speaker enclosure?
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Your phone will be water resistant to mild water exposure most of the time. But that isn't guaranteed and if water somehow gets into your phone it won't be covered under warranty. Unpressurized water shouldn't go through the speaker but if your phone is damaged or the case is loose, it could seep around the speaker. So be gentle with water. It's questionable whether water will remove the Coke residue and restore the speaker but worth a try if you are cautious.
If it doesn't work or you simply don't wish to try, then make a warranty claim. Samsung may fix it for free if you are lucky. Or they may charge you for the repair if they figure that bathing in Coke is negligent. But your warranty should remain intact even if you end up with a $75 repair because they decide that Coke repairs aren't covered.
Good luck
.
fffft said:
Your phone is water resistant to occasional water exposure, not water proof.
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Samsung GALAXY S5 is IP67 Certified:
6: Dust tight No ingress of dust; complete protection against contact (dust tight)
7: Immersion up to 1 m Ingress of water in harmful quantity shall not be possible when the enclosure is immersed in water under defined conditions of pressure and time (up to 1 m of submersion).
You can use it in a pool or on the beach without problems.
zorrigas said:
You can use it in a pool or on the beach without problems.
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This is very bad advice. The IEC Standard 60529 IP67 rating is for fresh water, not salt water that you may find at the beach. Nor does it rate any protection against chlorine found in most pools which is a known corrosive to most rubber seals. The rating also limited in depth and exposure time e.g. only to 1 meter, which is less than most pools and seashores.
Aside from all of those caveats, the rating simiply does not mean that your phone is waterproof in any way. It means that your phone, in perfect shape, is resistant to shallow immersion in fresh water for a limited time. Routinely subjecting a $600 phone to water is foolish. Over time most people drop phones, parts may wear or a owner may not completely seal the battery door which can quickly lead to catastrophic water damage.
Being water resistant is a big plus and will save a lot of us. But it is not an iron clad guarantee of anything anyone foolish enough to routinely tempt fate is likely to find that out the hard way. In particular there is no assurance that your phone will survive repeated exposure to salt water or chlorine in pools. Or if it falls down to the bottom of a pool that is more than a meter deep. And yes, there is a big difference between 1 meter and two, three or four meters.
.
fffft said:
Your phone will be water resistant to mild water exposure most of the time. But that isn't guaranteed and if water somehow gets into your phone it won't be covered under warranty. Unpressurized water shouldn't go through the speaker but if your phone is damaged or the case is loose, it could seep around the speaker. So be gentle with water. It's questionable whether water will remove the Coke residue and restore the speaker but worth a try if you are cautious.
If it doesn't work or you simply don't wish to try, then make a warranty claim. Samsung may fix it for free if you are lucky. Or they may charge you for the repair if they figure that bathing in Coke is negligent. But your warranty should remain intact even if you end up with a $75 repair because they decide that Coke repairs aren't covered.
Good luck
.
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i gave it to a samsung store and they didnt even ask questions
got a call today to go pick it up tomorow i guess i was lucky
asked the guy if the phones fine and he said that if i didnt get call before from the tech dep. then its all good as new
i hope not to see a 100$ bill tomorow
I have read rumors the Note 4 is not water resistant certified but that at least the boards inside have a similar type of coating as the s5. Has anybody heard any new information about this?
ranchosteve said:
I have read rumors the Note 4 is not water resistant certified but that at least the boards inside have a similar type of coating as the s5. Has anybody heard any new information about this?
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It is not water resistant with or without nanocoating protectiong, but it would be cool if the note had it.
They're designed to resist downpour for at least like ten minutes
Kawaisa said:
They're designed to resist downpour for at least like ten minutes
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The Note 4? I'd like to see a source for that information.
theres not necessarily water resistancy going on, but just like my note (which i use under the rain) it can survive a splash here and there. Unless if you plan on dropping your phone into an ocean for long period of time/toilet/swim with it...i doubt should worry
My friend got caught in a heavy rain while biking, his Note 3 in pants pocket. Afterwords it didn't boot up for 3 days, then it dried out to boot but his home button was shorted so he still couldn't use it at all. After another 2 days in rice it finally started working again with no visible long lasting damage, but his water exposure was minimal, it didn't even trip water sensors on the battery nor phone (he claims only bottom part, where USB port is, got wet.). I don't think any phone is safe when exposed to water, unless properly sealed inside, like GS5. My biggest complain about Note 4 is lack of waterproofing.
Not officially, but we'll have to wait for teardowns to see if any water resistance is built in.
The Galaxy Alpha is not IP certified but teardowns found many of the same gaskets used on the S5 throughout it. Either Samsung couldn't get it completely protected or they gave up to maintain size. But it's better than non-S5 Samsung phones due to the partial protection.
Hi! I just got the Galaxy S5 4G+ a couple weeks ago and I absolutely love it. However, I have been reluctant to get it wet as I have read about some S5s getting water damaged due to manufacturing defects with the waterproof seals on the back cover and charging port. I was wondering if there is any way to test if my S5 is sealed properly without the risk of completely frying it. I was thinking of sealing the battery contacts with a bit of tape, so that there is no electricity flowing through the phone in case it does get wet, then submerging it for a bit and checking if there is any water inside the sealed areas/if the water-damage indicators change colour. What do you think?
I have return to Samsung service my S5 due display failure and I have adked how it is warrany void for IP67 if from my perspective cover mounting and sealing is weak. Service techican told me that if indicators inside is marked they have guidelines to cancell warranty. So I don't belive in Samsung IP67 warranty.
BTW technican shown me that most important sealing is inside under batttery.
Thank you for the insight....I have heard some people say that Samsung covers some cases where the seal was defective but, as always, it depends...
Anyway, even if it were to void my warranty, I would like to test if my S5 is properly sealed, as long as it still works afterwards.
Sent from my SM-G901F using XDA Free mobile app
I took an underwater photo this morning and put the phone away (S7E). 4 hours later I plugged it into the wall (fast charger) for a top-up and the phone popped up an error message "moisture detected in charging port.." and the phone won't charge.
Is this a safeguard? I will try charging again in a few hours, but curious if anyone else observed this so far..
Pop it in some rice as a precaution maybe?
Sent from my Nexus 6P using Tapatalk
I have read somewhere it's like a kill switch in charging port should be fine after a while
Sounds like a very sensible safeguard to me. Regardless of how waterproof the phone is, the charging port has to be exposed at least partly until the contacts hit the seal. If there is moisture on those exposed contacts, it could result in a short and issues. Take a hair dryer to the port for 30 seconds and try again.
Tried the hair dryer and no go, phone won't charge. No more error message. I will try after a while and see if its different. Between buyer's remorse, warranty and my jump insurance, I am not worried about it.
But it is annoying for a water resistant / IP68 phone to act up after its first 30 seconds of exposure to water. Having to find a hair dryer or box of rice each time I get it wet defeats the point of IP68 frankly.
Anyway, more to come.
Perhaps when the error has been displayed, it trips a flag which stops it from charging for a set time, even if it's able to.
You can always go down the wireless charging route. Whilst it's not allowed to charge via the cable, that's bound to work. No good if you don't have a wireless charger mind, but I suspect most people with one of these will get one eventually.
Good to know they have a safety-switch i guess
xxaarraa said:
Tried the hair dryer and no go, phone won't charge. No more error message. I will try after a while and see if its different. Between buyer's remorse, warranty and my jump insurance, I am not worried about it.
But it is annoying for a water resistant / IP68 phone to act up after its first 30 seconds of exposure to water. Having to find a hair dryer or box of rice each time I get it wet defeats the point of IP68 frankly.
Anyway, more to come.
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Wireless charging
But after I dunked mine during the podcast I had it charging within an hour and never saw the alert.
I actually had this issue without the phone being wet. I bought a 10 ft USB cable for my living room to run behind my couch to the end table so I can charge my phone in my living room if needed and not have it visible. Long story short when I plugged it in to the third party cable, it said there's moisture and won't charge.
Anyone else having third party USB cable issues?
Works fine with the Samsung cable.
Good to know it has a safeguard.
I will still avoid getting it in water even tho the phone is IP68 rated. mainly because I watched a Youtube video that suggested that the sound goes much quieter when it has been submerged. Also, a website suggested the warranty does not cover water damage, which imo is stupid for a phone that's been advertised as being waterproof.
CuBz90 said:
Good to know it has a safeguard.
I will still avoid getting it in water even tho the phone is IP68 rated. mainly because I watched a Youtube video that suggested that the sound goes much quieter when it has been submerged. Also, a website suggested the warranty does not cover water damage, which imo is stupid for a phone that's been advertised as being waterproof.
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That happened to my Sony Z3C, advertised almost like it was a submarine but after some splashes it stopped working. Only then I've found warranty didn't cover it, tho it was Sony's ads that lead to the problem.
It's advertised as water resistant, not waterproof. I'll bet that submerging it in water will void the warranty because there's no way to prove how long it was submerged or to what depth.
It's a protection feature in case something goes wrong, it's not meant to be used underwater as a camera. A little common sense and a quick read of the warranty would tell you that. Insurance may cover it, but a warranty won't.
Damn. I was looking forward to swimming with my s7
Sent from my SM-N920W8 using Tapatalk
jmm22 said:
It's advertised as water resistant, not waterproof. I'll bet that submerging it in water will void the warranty because there's no way to prove how long it was submerged or to what depth.
It's a protection feature in case something goes wrong, it's not meant to be used underwater as a camera. A little common sense and a quick read of the warranty would tell you that. Insurance may cover it, but a warranty won't.
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You are wrong - Samsung specifically says it is IP68 certified which means: First number: 6 - Dust tight - No ingress of dust; complete protection against contact (dust tight) Second number: 8 - Immersion beyond 1 m - The equipment is suitable for continuous immersion in water under conditions which shall be specified by the manufacturer. However, with certain types of equipment, it can mean that water can enter but only in such a manner that it produces no harmful effects. Test duration: continuous immersion in water
Depth specified by manufacturer, generally up to 3 m
Source
jmm22 said:
It's advertised as water resistant, not waterproof. I'll bet that submerging it in water will void the warranty because there's no way to prove how long it was submerged or to what depth.
It's a protection feature in case something goes wrong, it's not meant to be used underwater as a camera. A little common sense and a quick read of the warranty would tell you that. Insurance may cover it, but a warranty won't.
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You're thinking of the S5. The S7 is IP68 which is waterproof up to a certain depth, Samsung state this depth is up to 1.5m for up to 30mins. That's waterproof. Samsung also had one on display in a fountain to advertise this.
EDIT: I guess I was wrong. Thanks jimm22
Toss3 said:
You are wrong - Samsung specifically says it is IP68 certified which means: First number: 6 - Dust tight - No ingress of dust; complete protection against contact (dust tight) Second number: 8 - Immersion beyond 1 m - The equipment is suitable for continuous immersion in water under conditions which shall be specified by the manufacturer. However, with certain types of equipment, it can mean that water can enter but only in such a manner that it produces no harmful effects.Test duration: continuous immersion in water
Depth specified by manufacturer, generally up to 3 m
Source
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No, you don't understand what resistant and proof mean. Waterproof means that is can stay in water indefinitely and at any depth, water resistant means it will remain waterproof for a certain amount of time at a certain pressure (depth). The IP68 rating on phones is water resistance, not truly waterproof. The designation just confuses people who don't bother reading because they title it inaccurately. There's many forums online that explain this.
Please show me where Samsung said that consumers can use the phone underwater and while swimming?
EDIT: I'll help, look at moisture protection 8 (http://www.cnet.com/how-to/water-dust-resistance-ratings-in-gadgets-explained/) it is for accidental submersion and splashing. It is not waterproof and meant to be used underwater. It's accident protection, not an actual usage feature. The whole idea of "waterproof" is marketing, not fact. Anyone who reads up about IP68 knows this.
A device needs to be 50M water resistant before you ever swim with it. The IP68 isn't even close.
I'd imagine they would want to test for shorts before allowing the full current. Just brainstorming, but an easy way to do this would be to run a voltage test across different pins and detect any drops or jumps. If there is an unexpected change, prevent charging. This would explain why the extra long cables might trip the warning.
Also, it is probably possibly to submerge the phone and not get the ports or speakers wet. With holes that small, you're very likely to get air trapped air bubbles. If you want to really test it, submerge the phone and give it a few vigorous shakes to dislodge the bubbles.
jmm22 said:
It's advertised as water resistant, not waterproof. I'll bet that submerging it in water will void the warranty because there's no way to prove how long it was submerged or to what depth.
It's a protection feature in case something goes wrong, it's not meant to be used underwater as a camera. A little common sense and a quick read of the warranty would tell you that. Insurance may cover it, but a warranty won't.
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I am not really interested in pedantic arguments over what waterproof really means - I have expensive watches and fully aware of what 'proof' and 'resistant' really mean. IP68 means I can dunk it in a few inches of water for 10 seconds for a quick photo. Period. Tmobile posted an underwater unboxing video and Samsung made a big deal about the phone "being sealed from the inside" so customers are well within their rights to expect the phone to hold up to 10 seconds in a puddle.
In other news.... phone now charges. But won't fast charge, only regular charge. I will give it a few more hours to determine if fast charge is working again. I am not sure if the phone is sophisticated enough to switch to a 'safe mode' and not allow charging for a certain amount of time after moisture is detected, or if it's just slowly waking back up without any software fail safes. I've been using it this entire time so its working like champ, issue limited to charging.
jmm22 said:
No, you don't understand what resistant and proof mean. Waterproof means that is can stay in water indefinitely and at any depth, water resistant means it will remain waterproof for a certain amount of time at a certain pressure (depth). The IP68 rating on phones is water resistance, not truly waterproof. The designation just confuses people who don't bother reading because they title it inaccurately. There's many forums online that explain this.
Please show me where Samsung said that consumers can use the phone underwater and while swimming?
EDIT: I'll help, look at moisture protection 8 (http://www.cnet.com/how-to/water-dust-resistance-ratings-in-gadgets-explained/) it is for accidental submersion and splashing. It is not waterproof and meant to be used underwater. It's accident protection, not an actual usage feature. The whole idea of "waterproof" is marketing, not fact. Anyone who reads up about IP68 knows this.
A device needs to be 50M water resistant before you ever swim with it. The IP68 isn't even close.
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Interesting. Well, now I know.
CuBz90 said:
Also, a website suggested the warranty does not cover water damage, which imo is stupid for a phone that's been advertised as being waterproof.
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That won't fly in Europe for sure. If they try to really pull that they gonna get sued by customer protection agencies in no time.
This weekend I was at Disney Land hotel resort spending about 6 hours total I'm the pool and hot tub.
The whole time I was taking pictures movies inside the pool, under water and just using it like I would my gopro. Only difference is that touch won't work.. So video recording is a bit tricky.
Otherwise. I'm thoroughly impressed. I had the phone in my pocket while swimming in 6ft deep sections. In my pocket when sitting in the HOT TUB.
I even have a crack on the back glass.
Enjoy your phone in the pool this summer!!!
Interesting, mine got condensation in front and rear cam + volume up stoped working, after 1 picture underwater.... got new mbo and they said it should now work as manufacturer declared, now I'm afraid to try it again
I could've sworn I saw videos of the S7 allowing touch underwater.
Sent from my SM-G930T using Tapatalk
I took an underwater slow mo video of me releasing a Trout after catching him yesterday. Underwater recording is tricky but it's still cool As hell. Speaker was muffled but once I blew out the water it was perfect no issues so far.
Having said that I was nervous dunking my €680 euro phone into water ?
Sent from my SM-G930F using XDA-Developers mobile app
seanie2322 said:
I took an underwater slow mo video of me releasing a Trout after catching him yesterday. Underwater recording is tricky but it's still cool As hell. Speaker was muffled but once I blew out the water it was perfect no issues so far.
Having said that I was nervous dunking my €680 euro phone into water
Sent from my SM-G930F using XDA-Developers mobile app
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upload video pls this is with s5 https://www.youtube.com/watch?v=cA185_uT02g
You do know that Samsung doesn't warranty water damage, nor market the phone as an underwater camera? So you take a risk every time you dunk it underwater on purpose.
meyerweb said:
You do know that Samsung doesn't warranty water damage, nor market the phone as an underwater camera? So you take a risk every time you dunk it underwater on purpose.
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Agreed but the phone has an IP68 certificate and is stated to be water resistant at a depth of 1.5m for 30mins. I've seen multiple youtube videos with this phone in pools and underwater videos. I won't be dunking it in water everyday of the week however it's nice to be able to do every now and then.
Sent from my SM-G930F using XDA-Developers mobile app
meyerweb said:
You do know that Samsung doesn't warranty water damage, nor market the phone as an underwater camera? So you take a risk every time you dunk it underwater on purpose.
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This is NOT true. They repaired my S7 after I submerged it and i got condensation under rear and front cam and volum + stoped working. Told them he was submerged, water got in from sim/sd card tray ( was full of water when I opened it ) and sticker was RED, they replaced my MBO and told me they WILL ACCEPT WARRANTY for water damage as long mobile itself isn't damaged.
seanie2322 said:
Agreed but the phone has an IP68 certificate and is stated to be water resistant at a depth of 1.5m for 30mins. I've seen multiple youtube videos with this phone in pools and underwater videos. I won't be dunking it in water everyday of the week however it's nice to be able to do every now and then.
Sent from my SM-G930F using XDA-Developers mobile app
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There are also multiple posts from people who took their phone into swimming pools, the sink, etc. and found water in their phones or outright failures (see comment below for one). Why take a chance?
NeoDJW said:
This is NOT true. They repaired my S7 after I submerged it and i got condensation under rear and front cam and volum + stoped working. Told them he was submerged, water got in from sim/sd card tray ( was full of water when I opened it ) and sticker was RED, they replaced my MBO and told me they WILL ACCEPT WARRANTY for water damage as long mobile itself isn't damaged.
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You're lucky. I suggest you actually READ the warranty that came in the box with your phone. In the U.S. at least, it specifically excludes water damage. Do you believe what Samsung's lawyers wrote?
meyerweb said:
There are also multiple posts from people who took their phone into swimming pools, the sink, etc. and found water in their phones or outright failures (see comment below for one). Why take a chance?
You're lucky. I suggest you actually READ the warranty that came in the box with your phone. In the U.S. at least, it specifically excludes water damage. Do you believe what Samsung's lawyers wrote?
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Then its bs, cuz tmobile made unboxing video in pool
Show me.. Quote where it says it will void water damage from being under water. I call BS.
Yes there are cases where people have gotten their phone to leak. But I'd guess that it's manufacturing defect. Not by design.b IPX rating test is no joke. I work for medical comapny that had to constantly test products for IPX rating and it's pretty harsh.
Also no way they can deny warranty from water damage..
Not only from point of they're selling the product ad IPX68 rating, but also from public humiliation for what.. To save a few cases of phone warranty claims vs millions sold?
It makes ZERO marketing sense for Samsung to refuse the claim.
meyerweb said:
You're lucky. I suggest you actually READ the warranty that came in the box with your phone. In the U.S. at least, it specifically excludes water damage. Do you believe what Samsung's lawyers wrote?
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In the U.S., maybe. But in the EU the warranty will most likely cover as consumer laws is far stronger compared to the U.S..
This is a quote from the "Read First" section of the European user manuel:
Maintaining water and dust resistance
Your device supports water- and dust-resistance. Follow these tips carefully to maintain the
water- and dust-resistance of your device. Failure to do so may result in damage to your
device.
• Do not immerse the device in water deeper than 1.5 m and keep it submerged for more
than 30 minutes.
• Do not expose the device to water moving with force.
• If the device is exposed to clean water, dry it thoroughly with a clean, soft cloth. If the
device is exposed to other liquids, rinse it with clean water and dry it thoroughly with a
clean, soft cloth. If you do not follow these instructions, the device’s performance and
appearance may be affected.
• If the device has been immersed in water or the microphone, speaker, or receiver is
wet, sound may not be heard clearly during a call. Wipe the device with a dry cloth or dry
it thoroughly before using it.
• The touchscreen and other features may not work properly if the device is used in water.
• Your device has been tested in a controlled environment and certified to be water and
dust-resistant in specific situations (meets requirements of classification IP68 as
described by the international standard IEC 60529-Degrees of Protection provided
by Enclosures [IP Code]; test conditions: 15-35°C, 86-106 kPa, 1.5 metre, 30 minutes).
Despite this classification, it is still possible for your device to be damaged in certain
situations.
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It clearly states that the device is capable of being submerge.
Long live EU