Samsung Repair Service - Voided warrenty (misture detcted in charging port) - Samsung Galaxy S7 Edge Questions and Answers

As far as the S7 edge goes with IP68,
I can honestly say my S7 Edge has never been submerged in water or been dropped and is in extremely good condition. Even the liquid damage indicator symbol is in perfect condition and shows no sign of water which Samsung had advised me.
Today I got an update from Samsung saying I have to pay £200 for them to fix the charging port on my device because the warranty had been voided due to moisture on the charging port or USB cable whilst the phone had been plugged in which has caused the charging port to "short out".
Even if the phone had been submerged in water ect then shouldn't the following be amended:
Samsung advertise the S7 Edge massively on the water resistant feature, IP68 the highest rating possible for water resistance
The phone has a moisture detector feature that detects water whilst charged in and advises you
I am quite shocked to be honest I have looked after this phone never installed a custom ROM , dropped , or submerged in water. (maybe a little bit of rain) but surely that can not void the warranty on a device heavily advertised as IP68 and water resistant?
Does anybody agree with Samsung decision here? , I have attached some picture of the Charging Port sent across from the engineer
Once the engineer inspected the unit they noted that the USB connector is contaminated with dirt and dust, as well as a visible green liquid residue. The liquid contamination may have been transferred from the charging cable, which is not waterproof, however the cable wasn't present for inspection.
The engineer has concluded that a short circuit may be caused by liquid contamination in the USB cable. This would result in the reported issues with charging.
In situations where evidence of liquid ingress and/or physical damage is found, this invalidates the terms and conditions of the Samsung Warranty supplied with the unit as this is not a manufacturing/component failure.
Does anybody know if a wireless charging pad would work on device if the USB connecter doesn't work?
Regards Craig

Just to point out some misconception
-IP68 isn't the highest water resistant. IP68 certified device can easily fail IP65 test.
IP68 also doesn't protect the phone against water vapour/gas. which mean very humid weather (ex.rainny day) can also damage your phone.
-S7 doesn't have moisture detector but have "short circuit" detector. So it doesn't have to be water that trigger the moisture warning. Yup, dust and dirt can.
Sent from my SM-G935F using Tapatalk

The sticker by the sim card tray is white with red x's on and the water indicator on top of the loud speaker inside the phone is also white with red x's on , this phone has never been in contacted with water as long as I've had it and these stickers prove that.. If Samsung advertise something as IP68, I expect it can handle being submerged in water yet alone heavy rain. This is what you are paying for as advertised by Samsung.
Samsung believe the "short" has been triggered by water as a result why the greenish stuff is their in charging port.
I do stand corrected the Galaxy S7 edge doesn't have a moisture detector , however it does monitor the current coming from the port (which is used for other tasks, such as maintaining optimal charge from the wall) and will lock things down if anything untoward, like H2O
"The device will protect itself, so if it was to detect something wrong with the amount of current running to it, it wouldn't charge and will warn you,"
Either way I think Samsung shouldn't be asking for £200 to fix my device .

duffy1807 said:
As far as the S7 edge goes with IP68,
I can honestly say my S7 Edge has never been submerged in water or been dropped and is in extremely good condition. Even the liquid damage indicator symbol is in perfect condition and shows no sign of water which Samsung had advised me.
Today I got an update from Samsung saying I have to pay £200 for them to fix the charging port on my device because the warranty had been voided due to moisture on the charging port or USB cable whilst the phone had been plugged in which has caused the charging port to "short out".
Even if the phone had been submerged in water ect then shouldn't the following be amended:
Samsung advertise the S7 Edge massively on the water resistant feature, IP68 the highest rating possible for water resistance
The phone has a moisture detector feature that detects water whilst charged in and advises you
I am quite shocked to be honest I have looked after this phone never installed a custom ROM , dropped , or submerged in water. (maybe a little bit of rain) but surely that can not void the warranty on a device heavily advertised as IP68 and water resistant?
Does anybody agree with Samsung decision here? , I have attached some picture of the Charging Port sent across from the engineer
Once the engineer inspected the unit they noted that the USB connector is contaminated with dirt and dust, as well as a visible green liquid residue. The liquid contamination may have been transferred from the charging cable, which is not waterproof, however the cable wasn't present for inspection.
The engineer has concluded that a short circuit may be caused by liquid contamination in the USB cable. This would result in the reported issues with charging.
In situations where evidence of liquid ingress and/or physical damage is found, this invalidates the terms and conditions of the Samsung Warranty supplied with the unit as this is not a manufacturing/component failure.
Does anybody know if a wireless charging pad would work on device if the USB connecter doesn't work?
Regards Craig
Click to expand...
Click to collapse
yes, wireless charging will work, if the usb connector does not work.
but you need to fix the usb port as any issues with your rom can only be fixed through the usb port.
there are some issues that can be fixed through internet only if you can access the internet through your phone.

duffy1807 said:
The sticker by the sim card tray is white with red x's on and the water indicator on top of the loud speaker inside the phone is also white with red x's on , this phone has never been in contacted with water as long as I've had it and these stickers prove that.. If Samsung advertise something as IP68, I expect it can handle being submerged in water yet alone heavy rain. This is what you are paying for as advertised by Samsung.
Samsung believe the "short" has been triggered by water as a result why the greenish stuff is their in charging port.
I do stand corrected the Galaxy S7 edge doesn't have a moisture detector , however it does monitor the current coming from the port (which is used for other tasks, such as maintaining optimal charge from the wall) and will lock things down if anything untoward, like H2O
"The device will protect itself, so if it was to detect something wrong with the amount of current running to it, it wouldn't charge and will warn you,"
Either way I think Samsung shouldn't be asking for £200 to fix my device .
Click to expand...
Click to collapse
Red X's mean it has been in contact with water. Otherwise the stickers would be all white. Samsung does not cover water damage. Therefore, if the stickers have red x's then Samsung could claim that any damage was caused by water. There's really nothing you can do unfortunately.

Hate to say it, but for someone who says they looked after their phone and never put it near water, that sure looks grim and water damaged imo.
Sent from my SM-G935F using XDA-Developers Legacy app

I also agree that the charging port does look grim its the only thing on phone but if anything I think it looks more like dust. the actual phone is fine as agreed by engineers. I still feel Samsung should fix the phone under warranty due to these too point.
1 . The Samsung Galaxy S7 Edge is advertised in and I quote "you can run in the rain and play in the mud, spill on it, splash it, dunk it, then wipe it off and keep going. The IP68 dust- and water-resistance Ingress Protection rating means your device is completely protected against dust, and it is water-resistant in up to 5 feet of water for up to 30 minutes" - REF : http://www.samsung.com/us/support/answer/ANS00047867/
2. Samsung also advertise the S7 and S7 Edge having a feature that monitors the current coming from the charging port and will LOCK the device when something has been detected in the charging port for example water. The device should protect itself, so if it was to detect something wrong with the amount of current running to it and when it does, it should stop charging and make the user aware of this and says something like Moisture detected. THEREFORE at no point my phone should have been allowed to take a charge that is over the allowed current which has caused the shortage and if indeed the engineer's report is correct regarding moisture / liquid contamination as a result of charging the phone it has now shorted the charging port and Samsung should not have voided the warranty due this.
Here is the response Samsung issued me.
Further to our telephone conversation today regarding the recent inspection carried out on your Samsung Galaxy S7 Edge.
I can confirm that our engineer has determined that the issues you have experienced with your phone are not due to a manufacturing fault. Instead, our engineer has concluded the cause to be liquid damage. Our engineer has stated that short circuit during charge may be caused by liquid contamination in the USB cable.
The first observation of our engineer was that the device is in worn condition. No cracks on the LCD or back glass were visible. No physical or liquid damage to the device was detected. The LDI is not activated on your IP68 rated device. The USB connector is contaminated with dirt and dust and green liquid residue is also visible. Liquid contamination may be transferred from charging cable. The cable is not waterproof.
At no time has anyone from the Product Liaison Team agreed to repair your phone as a one time warranty exception. I do apologise if you were incorrectly led to belive this to be the case. The one time warranty exception covered only the free of charge inspection.
Regretably, your phone has been deemed out of warranty for the reasons outlined above and, as such, any repair you consent to would be chargeable. Please let me know if you would like me to contact Anovo to arrange for them to provide you with a quotation for a repair. Alternatively should you so wish, I can instruct Anovo to return your phone unrepaired.

duffy1807 said:
I also agree that the charging port does look grim its the only thing on phone but if anything I think it looks more like dust. the actual phone is fine as agreed by engineers. I still feel Samsung should fix the phone under warranty due to these too point.
1 . The Samsung Galaxy S7 Edge is advertised in and I quote "you can run in the rain and play in the mud, spill on it, splash it, dunk it, then wipe it off and keep going. The IP68 dust- and water-resistance Ingress Protection rating means your device is completely protected against dust, and it is water-resistant in up to 5 feet of water for up to 30 minutes" - REF : http://www.samsung.com/us/support/answer/ANS00047867/
2. Samsung also advertise the S7 and S7 Edge having a feature that monitors the current coming from the charging port and will LOCK the device when something has been detected in the charging port for example water. The device should protect itself, so if it was to detect something wrong with the amount of current running to it and when it does, it should stop charging and make the user aware of this and says something like Moisture detected. THEREFORE at no point my phone should have been allowed to take a charge that is over the allowed current which has caused the shortage and if indeed the engineer's report is correct regarding moisture / liquid contamination as a result of charging the phone it has now shorted the charging port and Samsung should not have voided the warranty due this.
Here is the response Samsung issued me.
Further to our telephone conversation today regarding the recent inspection carried out on your Samsung Galaxy S7 Edge.
I can confirm that our engineer has determined that the issues you have experienced with your phone are not due to a manufacturing fault. Instead, our engineer has concluded the cause to be liquid damage. Our engineer has stated that short circuit during charge may be caused by liquid contamination in the USB cable.
The first observation of our engineer was that the device is in worn condition. No cracks on the LCD or back glass were visible. No physical or liquid damage to the device was detected. The LDI is not activated on your IP68 rated device. The USB connector is contaminated with dirt and dust and green liquid residue is also visible. Liquid contamination may be transferred from charging cable. The cable is not waterproof.
At no time has anyone from the Product Liaison Team agreed to repair your phone as a one time warranty exception. I do apologise if you were incorrectly led to belive this to be the case. The one time warranty exception covered only the free of charge inspection.
Regretably, your phone has been deemed out of warranty for the reasons outlined above and, as such, any repair you consent to would be chargeable. Please let me know if you would like me to contact Anovo to arrange for them to provide you with a quotation for a repair. Alternatively should you so wish, I can instruct Anovo to return your phone unrepaired.
Click to expand...
Click to collapse
Personally I would send it back to them again and threaten court action based on false advertising, they advertise this phone as a guy dropping it in a sink full of water and still working fine, (I guess when he dropped it in the sink, some higher force of power stopped any water getting in the charging port), so is it water proof or not samsung or is it going to blow up when I get a single drop of rain water in the charging port whilst running for the bus with the phone in my hand.
https://www.youtube.com/watch?v=E__fCHZkjKg
https://www.youtube.com/watch?v=MKJ3LexzDYk#t=27.2963125
Its considered in the UK as false advertising and looked down on a fair bit, Samsung wouldnt stand a chance.

It clearly states water resistant... i.e splash proof... not water proof.

Same issue
duffy1807 said:
As far as the S7 edge goes with IP68,
I can honestly say my S7 Edge has never been submerged in water or been dropped and is in extremely good condition. Even the liquid damage indicator symbol is in perfect condition and shows no sign of water which Samsung had advised me.
Today I got an update from Samsung saying I have to pay £200 for them to fix the charging port on my device because the warranty had been voided due to moisture on the charging port or USB cable whilst the phone had been plugged in which has caused the charging port to "short out".
Even if the phone had been submerged in water ect then shouldn't the following be amended:
Samsung advertise the S7 Edge massively on the water resistant feature, IP68 the highest rating possible for water resistance
The phone has a moisture detector feature that detects water whilst charged in and advises you
I am quite shocked to be honest I have looked after this phone never installed a custom ROM , dropped , or submerged in water. (maybe a little bit of rain) but surely that can not void the warranty on a device heavily advertised as IP68 and water resistant?
Does anybody agree with Samsung decision here? , I have attached some picture of the Charging Port sent across from the engineer
Once the engineer inspected the unit they noted that the USB connector is contaminated with dirt and dust, as well as a visible green liquid residue. The liquid contamination may have been transferred from the charging cable, which is not waterproof, however the cable wasn't present for inspection.
The engineer has concluded that a short circuit may be caused by liquid contamination in the USB cable. This would result in the reported issues with charging.
In situations where evidence of liquid ingress and/or physical damage is found, this invalidates the terms and conditions of the Samsung Warranty supplied with the unit as this is not a manufacturing/component failure.
Does anybody know if a wireless charging pad would work on device if the USB connecter doesn't work?
Regards Craig
Click to expand...
Click to collapse
i have had the exact same issue when an object got stuck within my headphone jack. The customer service lady said it would be free when in fact they sent me a bill. I talked for hours and eventually got the charges revoked, make sure to speak up and don't force yourself to pay those prices.

Related

[Q] Testing the S5 water resistance?

Hi! I just got the Galaxy S5 4G+ a couple weeks ago and I absolutely love it. However, I have been reluctant to get it wet as I have read about some S5s getting water damaged due to manufacturing defects with the waterproof seals on the back cover and charging port. I was wondering if there is any way to test if my S5 is sealed properly without the risk of completely frying it. I was thinking of sealing the battery contacts with a bit of tape, so that there is no electricity flowing through the phone in case it does get wet, then submerging it for a bit and checking if there is any water inside the sealed areas/if the water-damage indicators change colour. What do you think?
I have return to Samsung service my S5 due display failure and I have adked how it is warrany void for IP67 if from my perspective cover mounting and sealing is weak. Service techican told me that if indicators inside is marked they have guidelines to cancell warranty. So I don't belive in Samsung IP67 warranty.
BTW technican shown me that most important sealing is inside under batttery.
Thank you for the insight....I have heard some people say that Samsung covers some cases where the seal was defective but, as always, it depends...
Anyway, even if it were to void my warranty, I would like to test if my S5 is properly sealed, as long as it still works afterwards.
Sent from my SM-G901F using XDA Free mobile app

How To Repar S4 9500 damage water

Hi guess
my phone s4 9500 Water leakage him
when batterie empty , I never did not want to engage in
i watch video in youtube how to fix it and clear the phone but nothing
i buy a VolteMetre Which is used in current measurement
how i can fix it thanx Friend
You have to let it dry for like 2-3 days
i leave him more than one week
nothing
This device is deader than a doornail.
If you absolutely must fix this device, purchase a new motherboard. Otherwise, get a newer device.
friend how i can't get where is the problem
With the exception of distilled water, all water on the planet has chemicals and minerals that are floating about in solution between the water molecules. Depending on the location, some municipalities will chlorniate and flouridate the water; the former to guard against bacterial contamination, the latter to enhance the strength of teeth. In combination with electrical current, the chemicals and minerals corrode metal pins and contacts, either breaking the connection, or causing a bridge between two connections. Eventually the combination of the corrosion and the electrical current will destroy the components, causing the device to die.
If the device was only dipped in water for a few seconds and quickly snatched out, it may be salvageable so long as the battery is pulled quickly and the device buried in something that absorbs water, like rice. If the device is in water for longer than a few seconds or so, then the device is likely dead. In your case, your device is dead, and you should be looking into a newer device.
how i can't test if there a problem in this
fpc connceteur
To be quite blunt, it's up to you if you want to spend the time trying to trace every single component for signs of damage, but you'll be spending a LOT of time doing so. With water damage, every component on the board has either corroded connections or has completely burned out. It's unlikely you'll be able to revive the board, and it's much too labor intensive to make it worthwhile, which is why your only real options are what I gave you in post #4 of the thread.

"Moisture detected"

I took an underwater photo this morning and put the phone away (S7E). 4 hours later I plugged it into the wall (fast charger) for a top-up and the phone popped up an error message "moisture detected in charging port.." and the phone won't charge.
Is this a safeguard? I will try charging again in a few hours, but curious if anyone else observed this so far..
Pop it in some rice as a precaution maybe?
Sent from my Nexus 6P using Tapatalk
I have read somewhere it's like a kill switch in charging port should be fine after a while
Sounds like a very sensible safeguard to me. Regardless of how waterproof the phone is, the charging port has to be exposed at least partly until the contacts hit the seal. If there is moisture on those exposed contacts, it could result in a short and issues. Take a hair dryer to the port for 30 seconds and try again.
Tried the hair dryer and no go, phone won't charge. No more error message. I will try after a while and see if its different. Between buyer's remorse, warranty and my jump insurance, I am not worried about it.
But it is annoying for a water resistant / IP68 phone to act up after its first 30 seconds of exposure to water. Having to find a hair dryer or box of rice each time I get it wet defeats the point of IP68 frankly.
Anyway, more to come.
Perhaps when the error has been displayed, it trips a flag which stops it from charging for a set time, even if it's able to.
You can always go down the wireless charging route. Whilst it's not allowed to charge via the cable, that's bound to work. No good if you don't have a wireless charger mind, but I suspect most people with one of these will get one eventually.
Good to know they have a safety-switch i guess
xxaarraa said:
Tried the hair dryer and no go, phone won't charge. No more error message. I will try after a while and see if its different. Between buyer's remorse, warranty and my jump insurance, I am not worried about it.
But it is annoying for a water resistant / IP68 phone to act up after its first 30 seconds of exposure to water. Having to find a hair dryer or box of rice each time I get it wet defeats the point of IP68 frankly.
Anyway, more to come.
Click to expand...
Click to collapse
Wireless charging
But after I dunked mine during the podcast I had it charging within an hour and never saw the alert.
I actually had this issue without the phone being wet. I bought a 10 ft USB cable for my living room to run behind my couch to the end table so I can charge my phone in my living room if needed and not have it visible. Long story short when I plugged it in to the third party cable, it said there's moisture and won't charge.
Anyone else having third party USB cable issues?
Works fine with the Samsung cable.
Good to know it has a safeguard.
I will still avoid getting it in water even tho the phone is IP68 rated. mainly because I watched a Youtube video that suggested that the sound goes much quieter when it has been submerged. Also, a website suggested the warranty does not cover water damage, which imo is stupid for a phone that's been advertised as being waterproof.
CuBz90 said:
Good to know it has a safeguard.
I will still avoid getting it in water even tho the phone is IP68 rated. mainly because I watched a Youtube video that suggested that the sound goes much quieter when it has been submerged. Also, a website suggested the warranty does not cover water damage, which imo is stupid for a phone that's been advertised as being waterproof.
Click to expand...
Click to collapse
That happened to my Sony Z3C, advertised almost like it was a submarine but after some splashes it stopped working. Only then I've found warranty didn't cover it, tho it was Sony's ads that lead to the problem.
It's advertised as water resistant, not waterproof. I'll bet that submerging it in water will void the warranty because there's no way to prove how long it was submerged or to what depth.
It's a protection feature in case something goes wrong, it's not meant to be used underwater as a camera. A little common sense and a quick read of the warranty would tell you that. Insurance may cover it, but a warranty won't.
Damn. I was looking forward to swimming with my s7
Sent from my SM-N920W8 using Tapatalk
jmm22 said:
It's advertised as water resistant, not waterproof. I'll bet that submerging it in water will void the warranty because there's no way to prove how long it was submerged or to what depth.
It's a protection feature in case something goes wrong, it's not meant to be used underwater as a camera. A little common sense and a quick read of the warranty would tell you that. Insurance may cover it, but a warranty won't.
Click to expand...
Click to collapse
You are wrong - Samsung specifically says it is IP68 certified which means: First number: 6 - Dust tight - No ingress of dust; complete protection against contact (dust tight) Second number: 8 - Immersion beyond 1 m - The equipment is suitable for continuous immersion in water under conditions which shall be specified by the manufacturer. However, with certain types of equipment, it can mean that water can enter but only in such a manner that it produces no harmful effects. Test duration: continuous immersion in water
Depth specified by manufacturer, generally up to 3 m
Source
jmm22 said:
It's advertised as water resistant, not waterproof. I'll bet that submerging it in water will void the warranty because there's no way to prove how long it was submerged or to what depth.
It's a protection feature in case something goes wrong, it's not meant to be used underwater as a camera. A little common sense and a quick read of the warranty would tell you that. Insurance may cover it, but a warranty won't.
Click to expand...
Click to collapse
You're thinking of the S5. The S7 is IP68 which is waterproof up to a certain depth, Samsung state this depth is up to 1.5m for up to 30mins. That's waterproof. Samsung also had one on display in a fountain to advertise this.
EDIT: I guess I was wrong. Thanks jimm22
Toss3 said:
You are wrong - Samsung specifically says it is IP68 certified which means: First number: 6 - Dust tight - No ingress of dust; complete protection against contact (dust tight) Second number: 8 - Immersion beyond 1 m - The equipment is suitable for continuous immersion in water under conditions which shall be specified by the manufacturer. However, with certain types of equipment, it can mean that water can enter but only in such a manner that it produces no harmful effects.Test duration: continuous immersion in water
Depth specified by manufacturer, generally up to 3 m
Source
Click to expand...
Click to collapse
No, you don't understand what resistant and proof mean. Waterproof means that is can stay in water indefinitely and at any depth, water resistant means it will remain waterproof for a certain amount of time at a certain pressure (depth). The IP68 rating on phones is water resistance, not truly waterproof. The designation just confuses people who don't bother reading because they title it inaccurately. There's many forums online that explain this.
Please show me where Samsung said that consumers can use the phone underwater and while swimming?
EDIT: I'll help, look at moisture protection 8 (http://www.cnet.com/how-to/water-dust-resistance-ratings-in-gadgets-explained/) it is for accidental submersion and splashing. It is not waterproof and meant to be used underwater. It's accident protection, not an actual usage feature. The whole idea of "waterproof" is marketing, not fact. Anyone who reads up about IP68 knows this.
A device needs to be 50M water resistant before you ever swim with it. The IP68 isn't even close.
I'd imagine they would want to test for shorts before allowing the full current. Just brainstorming, but an easy way to do this would be to run a voltage test across different pins and detect any drops or jumps. If there is an unexpected change, prevent charging. This would explain why the extra long cables might trip the warning.
Also, it is probably possibly to submerge the phone and not get the ports or speakers wet. With holes that small, you're very likely to get air trapped air bubbles. If you want to really test it, submerge the phone and give it a few vigorous shakes to dislodge the bubbles.
jmm22 said:
It's advertised as water resistant, not waterproof. I'll bet that submerging it in water will void the warranty because there's no way to prove how long it was submerged or to what depth.
It's a protection feature in case something goes wrong, it's not meant to be used underwater as a camera. A little common sense and a quick read of the warranty would tell you that. Insurance may cover it, but a warranty won't.
Click to expand...
Click to collapse
I am not really interested in pedantic arguments over what waterproof really means - I have expensive watches and fully aware of what 'proof' and 'resistant' really mean. IP68 means I can dunk it in a few inches of water for 10 seconds for a quick photo. Period. Tmobile posted an underwater unboxing video and Samsung made a big deal about the phone "being sealed from the inside" so customers are well within their rights to expect the phone to hold up to 10 seconds in a puddle.
In other news.... phone now charges. But won't fast charge, only regular charge. I will give it a few more hours to determine if fast charge is working again. I am not sure if the phone is sophisticated enough to switch to a 'safe mode' and not allow charging for a certain amount of time after moisture is detected, or if it's just slowly waking back up without any software fail safes. I've been using it this entire time so its working like champ, issue limited to charging.
jmm22 said:
No, you don't understand what resistant and proof mean. Waterproof means that is can stay in water indefinitely and at any depth, water resistant means it will remain waterproof for a certain amount of time at a certain pressure (depth). The IP68 rating on phones is water resistance, not truly waterproof. The designation just confuses people who don't bother reading because they title it inaccurately. There's many forums online that explain this.
Please show me where Samsung said that consumers can use the phone underwater and while swimming?
EDIT: I'll help, look at moisture protection 8 (http://www.cnet.com/how-to/water-dust-resistance-ratings-in-gadgets-explained/) it is for accidental submersion and splashing. It is not waterproof and meant to be used underwater. It's accident protection, not an actual usage feature. The whole idea of "waterproof" is marketing, not fact. Anyone who reads up about IP68 knows this.
A device needs to be 50M water resistant before you ever swim with it. The IP68 isn't even close.
Click to expand...
Click to collapse
Interesting. Well, now I know.
CuBz90 said:
Also, a website suggested the warranty does not cover water damage, which imo is stupid for a phone that's been advertised as being waterproof.
Click to expand...
Click to collapse
That won't fly in Europe for sure. If they try to really pull that they gonna get sued by customer protection agencies in no time.

Warranty for water damage

I have a question, it seems both LG and Samsung say they won't warranty the phone for water damage even though its supposed to be waterproof for up to 30 minutes or whatever. But if its waterproof and falls in water and gets damaged, would't that qualify as a defective phone?
I've been dying to get a waterproof phone as it is just easier when I'm in the pool with the kids and can keep the phone near by, in the jacuzzi etc, but does no good if the phone could be defective out of the box and the companies won't cover it.
It's not waterproof, it's water resistant. That's why they won't warranty for water damage.
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The below is a quote from a Samsung PDF I just found on their site about the S7 series. Clearly they are made to survive being dropped in water same as the s8. But what if I or you or anyone else gets the one that isn't completely sealed?
"The Samsung Galaxy S7 and S7 edge devices
have been certified to an IP68 rating. The Samsung Galaxy S7 and S7 edge are built to do
more, in more places. With an IP68 rating, they’re water resistant to a maximum depth of 1.5m
for up to 30 minutes, and are protected from dust, dirt and sand - all without the need for extra
caps or covers. Now there’s less to worry about. You can enjoy more freedom to explore, stay
connected, and capture the adventure."
Nota-joke : I'm wondering if OEMs are not just anticipating people who would daily wash their phone with soap (detergent)...
oF2pks said:
Nota-joke : I'm wondering if OEMs are not just anticipating people who would daily wash their phone with soap (detergent)...
Click to expand...
Click to collapse
**** we're not supposed to do that now???
I have a Sony that's IP68 and this has always been a perplexing question. Sony changed their warranty terms a couple of years ago to make it worthless. If water intrudes through the port seals, then it must be user error. But what if the seals are defective?
I don't blame them for not warranty water proof. You can only go so deep in the water for this phone and there is no proof of how far the person put it
My son was watching the sexy Sax man video in the tub last night underwater on the s8+... No problems at all but wifi starts having trouble while in the water lol
Don't worry about if if you have insurance, enjoy.. I'm ready to take off the case as well to enjoy the phone ad the designers intended..
If you want to live in fear and not enjoy the device go right ahead.. But life life.. Its only a phone.
Sincere11105 said:
I don't blame them for not warranty water proof. You can only go so deep in the water for this phone and there is no proof of how far the person put it
Click to expand...
Click to collapse
Exactly, they'd just open the floodgates for all sorts of dubious claims.
Just be sensible. It's not like Samsung are just making it up, it's rated by an independent body. You'll be fine with it next to the pool, just don't start putting it in salt water (or chlorine?) or going deep sea diving with it.
nope
robl45 said:
I have a question, it seems both LG and Samsung say they won't warranty the phone for water damage even though its supposed to be waterproof for up to 30 minutes or whatever. But if its waterproof and falls in water and gets damaged, would't that qualify as a defective phone?
I've been dying to get a waterproof phone as it is just easier when I'm in the pool with the kids and can keep the phone near by, in the jacuzzi etc, but does no good if the phone could be defective out of the box and the companies won't cover it.
Click to expand...
Click to collapse
I fixed phones for Samsung and I can tell you, liquid damage does not fall under the warranty. Even if the phone is in perfect state.
They even make commercials with people jumping in a pool with an S8, but I wouldn't risk it if it's not insured.
I am talking mainly about S7 and S7 edge here because there are more S7 owners. But that one also has a water resistant label on it. Yet I always had to charge people for it. Not sure about the S8. Most S8 with liquid damage I fixed had cracked screens. They did seem more protected on the inside and thicker tapes.
Biggest thing I tell people is just because it is dont mean you have to...
Think about repeated water contact on the usb ports I dont care all metals will eventually oxidize or corrode which will lead to usb problems at minimum..I have a rubber plug in mine as I live in a near 6 months out of the year winter area means loads of salt and snow or moisture....
The whole idea rite now of water resistant phone is basically if you get soaked in the rain or somethin you phone is not destroyed...
1.5 m means standing water...No showers no pool showers are jets of pressurized water and can compromise the water seals...
Most swimming pools public at least are more than 1.5 meters deep.....
Why risk a 5 6 7 hundred dollar device to Go swimming or stuff like that...
*Galaxy S8 and S8+ are rated IP68, meaning they were tested to be resistant to dust and up to 1.5 meters of water for 30 minutes.
As advertised on there website.
My S8 fell into a bowl of cold fresh water about 5 inches deep for about 5 seconds, now its stopped working and Samsung telling me manufacture warranty is void for liquid damage.
My Note 8 had a few dead pixels in bottom left corner. I sent in for warranty repair (11 months old). The phone has never been near water. I got phone back from service center with a water damage note saying warranty was void. Its a Standard Samsung reply to void all warranty claims. They included a photo of a mother board with my IMI number hand written on it. In my experience tearing down older phones the IMI number is clearly labeled on the Motherboard which it wasn't in the case of the photo sent to me.
I expect dead pixels on the screens are going to be a big warranty Item for Samsung and they are trying to mitigate using the water damage clause. I will never by a Samsung product again.
S8 plus water resistance issue
I m the owner of an s8 plus and Samsung says that the phone comes with ip68 and my question is since I was in water park and after coming from water my phone's display got colour damage there is not even a single dent in screen or in the phone but when I do the brightness low the phone start's becoming like rainbow and now I'm in the service centre of the Samsung and know they are saying the warranty of of ip68 is only stands for 1 year
Lavikacher said:
I m the owner of an s8 plus and Samsung says that the phone comes with ip68 and my question is since I was in water park and after coming from water my phone's display got colour damage there is not even a single dent in screen or in the phone but when I do the brightness low the phone start's becoming like rainbow and now I'm in the service centre of the Samsung and know they are saying the warranty of of ip68 is only stands for 1 year
Click to expand...
Click to collapse
Samsung does not cover water damage. The phones warranty is only 1 year salt and pool water are devastating to the seals. Samsung is being sued in Australia over this on the s10

Check Port (Moisture detected)

I was taking a shower today and had to take an important phone call and then I got this message "Check port: Moisture has been detected in your charger/USB port. Make sure it is completely dry before charging your device. Drying the port may take some time."
I immediately started trying to get any water out of the port and also used a hair dryer to dry it up completely but the message still didn't go away.
I haven't tried charging it yet because I'm worried, to be honest.
Does anyone have any advice on this matter? I have about 84% battery left so I'm good till tomorrow, I hope!
taken from 1st google page
"this is what i did by a freak chance and it seems to be working in the mean time.
1. plug in your s8 to the charger (you will be notified that there is moisture detected)
2. restart your s8 (make sure not to remove the charging cable)
3. make sure it shows how long until full charge.
4. You have by successfully by passed the moisture error."
Also someone said that only rebooting your device solve the issue
Thanks for your post, mate.
Those instructions are only to try and fool the device into removing the message, I just wanted to know what the best way to actually completely dry it was, and I believe using a hairdryer may have been the answer because the message just went away on its own about 45 minutes or so after I posted this.
I had that for a while (and I don't even take my phone into the bathroom when I take a shower) and it wouldn't charge except on wireless charge. Came back eventually and I solved it by getting a warranty replacement.
Scrub out the charge port with a toothbrush real good first if it comes to that.
Just leave it to dry and the message goes away.
I can't imagine plugging it into a charger, as recommend above, would be a good idea but what do I know...
IDan1109 said:
taken from 1st google page
"this is what i did by a freak chance and it seems to be working in the mean time.
1. plug in your s8 to the charger (you will be notified that there is moisture detected)
2. restart your s8 (make sure not to remove the charging cable)
3. make sure it shows how long until full charge.
4. You have by successfully by passed the moisture error."
Also someone said that only rebooting your device solve the issue
Click to expand...
Click to collapse
I have done it in the past and it works... Just make sure that there isn't any water in the port. After that just plug in your S8, reboot and don't unplug it until it's full charged, after that the message will disappear.
joe3681 said:
I had that for a while (and I don't even take my phone into the bathroom when I take a shower) and it wouldn't charge except on wireless charge. Came back eventually and I solved it by getting a warranty replacement.
Scrub out the charge port with a toothbrush real good first if it comes to that.
Click to expand...
Click to collapse
Thats how I am I take it in the BR but place it under my towel and dry clothes
My whole take on it is just because a device is water resistant...
The ip rating is as described
The important thing to note, however, is that the IP rating of the device does not make it resistant to all and any kind of liquid. Pressurised water can easily breach the water resistance seal of the handset and seep inside it thereby damaging the internals. Similarly, salt/sea water is a strict no-no. Do NOT take your Galaxy S8 with you to the beach for swimming thinking nothing will happen. Sea water can cause a lot of damage to water resistant devices. If you do end up dropping your Galaxy S8 in salt/sea water, quickly take it out and even if it is working fine, wash it thoroughly with fresh water and then dry it properly. If you spill any other liquid on your Galaxy S8, do the same thing.
Just because it can be submersed. The shower is Technically a jet of pressurized water which can breach the seals on it
As for your warranty you are lucky cause Somewhere it stated sammy will not warranty "water damage" Realated faults
But it is still fun to know i can take a call in the shower keep it on the shelf away from the jets and It could be ok but over extended time corrosion will catch up to it
On a side note I have seen rubber plugs type b and c that can also keep moisture out of it I was thinking on mine to do a small dab of dielectric grease as I live in a wet salty environment through the winter
TheMadScientist said:
Thats how I am I take it in the BR but place it under my towel and dry clothes
My whole take on it is just because a device is water resistant...
The ip rating is as described
The important thing to note, however, is that the IP rating of the device does not make it resistant to all and any kind of liquid. Pressurised water can easily breach the water resistance seal of the handset and seep inside it thereby damaging the internals. Similarly, salt/sea water is a strict no-no. Do NOT take your Galaxy S8 with you to the beach for swimming thinking nothing will happen. Sea water can cause a lot of damage to water resistant devices. If you do end up dropping your Galaxy S8 in salt/sea water, quickly take it out and even if it is working fine, wash it thoroughly with fresh water and then dry it properly. If you spill any other liquid on your Galaxy S8, do the same thing.
Just because it can be submersed. The shower is Technically a jet of pressurized water which can breach the seals on it
As for your warranty you are lucky cause Somewhere it stated sammy will not warranty "water damage" Realated faults
But it is still fun to know i can take a call in the shower keep it on the shelf away from the jets and It could be ok but over extended time corrosion will catch up to it
On a side note I have seen rubber plugs type b and c that can also keep moisture out of it I was thinking on mine to do a small dab of dielectric grease as I live in a wet salty environment through the winter
Click to expand...
Click to collapse
If you get this error and your water sensors are still white, not tripped, they'll warranty it. I did somehow have some green scale built up but I scrubbed it all off with a toothbrush and compressed air.
joe3681 said:
If you get this error and your water sensors are still white, not tripped, they'll warranty it. I did somehow have some green scale built up but I scrubbed it all off with a toothbrush and compressed air.
Click to expand...
Click to collapse
Rite on didnt think about the strips not bein tripped
Just leave it to dry and the message goes away.
you dont have to actually dry it up just wait it will go away itself if not just blow in the port a little the water will come out easily. jesus! trust your phones a little!
Alex_2000 said:
you dont have to actually dry it up just wait it will go away itself if not just blow in the port a little the water will come out easily. jesus! trust your phones a little!
Click to expand...
Click to collapse
This is probably one of the worst things you can do.
If you do not dry it up.
It can corrode and or oxidize in the port and
If you blow it out. You then pressurize the water, which IP rating for this device is at no pressure other than standing water..
Which means you risk blowing water into the device.....
I recommend you read up on this before damaging your own device to water...:good:
I have like 2 weeks with moist detection, is there any way i can get rid of that warning?
Another user here with this warning.
I tried almost everything to "dry the moisture" in the port.
- Letting it dry for hours
- Compressed Air
- Tweezers
- Hot Air Station at 160C
Absolutely unnecessary sensor. I almost threw the phone into pieces, several times.
If someone wants to charge their phone wet, it's their responsibility.
I'm absolutely sure mine's dry and I am searching for a way to disable this sensor forever. My phone is rooted, so it shouldn't be a issue getting into system files.

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