So it's not been more than a month and I shattered my Zenfone's touch panel although digitizer is fine along with all the sensors and everything . So, I went to the Asus service center and asked for the cost for the repairing of the damage done on my phone by myself. And, it turns out it's close to ₹6000 close to $100. Honestly speaking I don't have this much of money to shell out for the repair of my phone and I found a shop which is going to charge half the rate for repair and give 6 months of warranty in case of any defects in the screen. So do you think it is worth it to replace my Zenfone's screen and void the warranty. The screen got shattered from extreme left corner with long cracks running deep till the touch buttons but everything is working fine. Some told me that it is better to wait and use it delicately than voiding it's warranty now by getting the screen replaced from unauthorized dealers but if my warranty is void anyways without even replacing my screen since it's a user induced damage. So what should I do ?
You can't be sure of the quality of the screen used by the other shop. So it's a bit of a risk. But as you've seen yourself Gorilla glass 4 is not unbreakable, so that risk is not really a deal-breaker. Also they're giving 6 months warranty so in my opinion it's a risk worth taking. You can use a part of the money you save to buy a mobile insurance, so that next time this happens you're covered. Do check with the insurance company first if they cover mobiles not covered by warranty (since you'll probably get screen replaced from outside).
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Ok guys, I realize some of you may think I'm a bastard for asking, but here it goes...
I got a G1 through T-Mobile. Love it, I can deal with the suck ass battery because I have a car charger. Fast forward I few weeks and I noticed I have 3 or 4 stuck pixels. most of them aren't very noticeable, but one is like the freaking north star, really annoying. Then the creaking started. I figured I'd have to live with it since it was past my grace period.
Then I started browsing this forum and noticed people were getting replacements for pixels and creaking. I rooted my phone, which was a godsend, since I could now tether.
Everything was great, then one night I drove to the convenience store on my way to a bar, I put phone in my pocket, buy a few cigars. I walk to the bar down the street, take out my phone to sit at the bar and there's a large arching crack. I couldn't believe it. I was so pissed because I love this phone so much and I spent $200. I didn't even put any pressure I just put it in my pocket. Ruined me night. Is it possible that swinging open the screen could have caused it? I use the keyboard a lot.
I can't afford to get a replacement with the insurance, if it's going to be over $100. Besides, I've only had the phone for a month and a half. That's why I want to ask: if I send it in under warranty for the pixels and creaking, will T-Mobile charge me when they get the phone and see a crack in the screen? Is it possible that the crack is covered under warranty for some bizarre manufacturing defect with the keyboard?
I realize some may think it's kinda underhanded, but I honestly was shocked when I saw the crack, I am ultra careful with this phone and I've never dropped it or put extreme pressure on it; and technically, I will be returning it for the creaking and pixels.
A crack in the screen was not caused by sliding open the phone it had to have some pressure put on it to happen. Unfortunately it is not covered under warranty through tmo or the manufacturer the only way to get it replaced is through insurance $130. Never fun but a crack to the screen is not covered by HTC under there manufacturer warranty. If you do send it inwith out saying anything about the crack you will be charged an out warranty fee when the phone comes and the warehouse sees there is a crack on the screen. Then voiding your warranty completely best thing to do is just get your money together and pay for your insurance that is why you have it.
Your pretty much SOL. Regardless what was wrong with the phone prior to the screen breaking its no longer covered under warranty. You can still do a warranty exchange if you don't tell them about the broken screen but when they get the phone back Tmo will charge you $110 out of warranty fee. Sorry for you lose but looks like your wallet will be a little lighter.
My Touch HD developed a fault with what appeared to me, after reading similar reports here, a problem with the digitiser. The touch screen would work fine until I locked it, and then after unlocking the bottom third would be out of alignment by between 5-10mm. This could be fixed by realigning but the problem would return after locking the phone.
It is still under warranty (it's 12 months old), so I sent it back to HTC for repair. They replied to say the fault is caused by damage and wasn't covered by warranty.
This was the quote for repair (£):
Level 3 - MB+LCD replacement 193.29
Level 4 - Average Repair 23.07
Level 5 - Full Plastic Refurbishment 19.74
Labour 24.00
Delivery 8.64
VAT 47.03
Total 315.77
I got back to them to ask what the damage was and they stated:
"customer abuse IW ( liquid damaged) : Replace MB , LCD and Full refurbishment."
Never has my phone at any time been in contact with water. It was returned to them by their courier so surely wouldn't have undergone any water damage in transit as couriers put them in waterproof bags so I'm objecting to their claim and want to take it further.
Does anyone have any experience of HTC repair making false claims or any advice they can give me?
There is a sticker underneath the battery, in the bottom part, that turns red when in contact with water. You should check that. It should be completely white if untouched.
Just a small thought on the water thingy. Can't help otherwise.
I have just spent all day on the phone after the service center and LG tried telling me that the screen being cracked voids the warranty even though it's a known issue that the G4 has motherboard failures constantly. Their warranty says that physical damage is not covered under warranty. that does not mean that the warranty is void if there's a dent in the phone and the motherboard failed because they already know that they fail. don't let anyone tell you otherwise, LG just gave me a reference number to give to the service center telling them to just change the board and don't touch the screen. the service center tried telling me that since it's cracked and they go in and try changing it, the display will shatter which is total BS. what happened to common sense?
so if your G4 has started bootlooping and you cracked the glass, you still have warranty! don't let anyone tell you otherwise!
If they said they can shatter the display while replacing the motherboard this has to be really sh*t service tho, I already disassembled like 10 times and its still in perfect condition. BTW I don't have the warranty on my phone so LG gave me phone number to SBE - their recommended 3rd party repair service where you can repair your phone. The funny thing is that when I called them first thing they asked me was is my phone under warranty or not. Like wtf, if it was I wouldn't call u... Any way they refused to repair my phone because 'its too expensive'. I emailed LG about it, still waiting for response. #WTFLG
Adam Myczkowski said:
If they said they can shatter the display while replacing the motherboard this has to be really sh*t service tho, I already disassembled like 10 times and its still in perfect condition.
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No, they mean removing the CRACKED display could cause further damage, which is quite true, it could happen.
Don't you just remove the board from the back of the display?
I thought that for this repair process the only contact you have with the screen is unplugging the ribbon cable, your screen must already be falling apart if that would cause it further damage.
you can clearly see in this picture that you don't even need to touch the screen to pull the motherboard out. aren't these retards supposed to be technicians for a living? pretty much every phone is like this now.
It's to cover their own rear. In the case that the screen does get worse due to a step in the repair process such as during delivery, transfer, or repair. The customer won't throw a fit saying it's their fault and they need to replace their screen now too.
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
Hard telling what will happen, I have had zero luck with Moto warranty work. My wife was told 5 weeks for her phone to be replaced on a warranty claim and my moto 360 was denied warranty work for blue spots on the led. So, my guess is if none of the moisture detectors/stickers if it has them are smeared then you might do okay just telling them it stopped working. Don't tell them about the water or the drop. You can see what happens, but moto warranty center in U.S. is now being looked at for a class action lawsuit due to terrible warranty work. I am never buying moto again because of this.
Sent from my XT1575 using Tapatalk
Dropping, especially in water is not normal wear.
jabobo said:
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
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You can try. I've owned 2 moto x phones (1st gen and style) and both have been through far worse situations with no damage to screen. It looks like that fall must've damaged her screen somehow. I don't think this is covered under warranty.
No damage, as a result from water or drops, is covered under the standard warranty. If you have insurance, then you can file a claim. If you wish to try and do a warranty claim, be prepared for it to be denied should any evidence show water damage internally. State it quit working and leave it at that.
Sent from my XT1575 using XDA-Developers mobile app
From my MXPE's info booklet
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
If you have insurance on your phone you should read through it to see what is covered. Most cover water damage and cracked screens (lost/stolen usually not). If water damage is covered, most insurance companies will either give you a reconditioned model or in select few cases give money to replace it. If you are really lucky you will get a new one.
This is assuming you took out insurance specifically on your phone. If you are referring to homeowners or renters insurance, you will have to check your policy. Many cover the phone as a result of "acts of nature" or theft/robbery but may not cover accidents of your own doing.
Sent from my awesome phone!!!
Did it work?
I have similar issue and wondering if you replaced the front screen did it work?
jabobo said:
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
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I ended up buying a new screen with the frame and I changed it. It was pretty straightforward as I followed some youtube guides. Phone works perfectly now. I recommend that you buy the new screeen with the frame and everything because it's a real pain to change without the frame.
Yesterday, I was sitting on my chair, playing the Nintendo Switch on the TV, with the S8 on my lap as I accessed a guide for the game, when it slipped off and fell onto the floor, and it developed a single crack across the lower half, beginning two thirds down the left side and crossing over to the bottom-right corner. It's a very minor crack, and 80% of the time I can't see it, but it's still distracting enough. Should I go and get it replaced? I have insurance that lets me get a 75% discount on the first repair I do in the first year of the phone's life from a pre-order bonus, but I'm thinking that since the screen is around $250-270 (is it? If anyone's managed to get it replaced officially for cheaper do let me know down below), that's still a pretty high price (given that $60-70 is what it costs to replace most "normal" Quad HD displays).
AB__CD said:
Yesterday, I was sitting on my chair, playing the Nintendo Switch on the TV, with the S8 on my lap as I accessed a guide for the game, when it slipped off and fell onto the floor, and it developed a single crack across the lower half, beginning two thirds down the left side and crossing over to the bottom-right corner. It's a very minor crack, and 80% of the time I can't see it, but it's still distracting enough. Should I go and get it replaced? I have insurance that lets me get a 75% discount on the first repair I do in the first year of the phone's life from a pre-order bonus, but I'm thinking that since the screen is around $250-270 (is it? If anyone's managed to get it replaced officially for cheaper do let me know down below), that's still a pretty high price (given that $60-70 is what it costs to replace most "normal" Quad HD displays).
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Click to collapse
Well I had mine replaced a few weeks ago, it cost about $370, it's not only the screen that gets replaced, it's also the battery and the display as they are all attached, plus since your screen is cracked, the phone is no longer waterproof and voids the warranty (that's what I was told by Samsung Customer service and the repair center)
Cyclops1055 said:
Well I had mine replaced a few weeks ago, it cost about $370, it's not only the screen that gets replaced, it's also the battery and the display as they are all attached, plus since your screen is cracked, the phone is no longer waterproof and voids the warranty (that's what I was told by Samsung Customer service and the repair center)
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I'm fairly sure the water resistance isn't affected, at least it wasn't the case on my S7. Had it opened up to replace some stuff, and they sealed it up afterward (and even did a water dunk test to confirm it), so I'm hoping it holds true here as well.
Sent from my SM-G950F using Tapatalk
Cyclops1055 said:
Well I had mine replaced a few weeks ago, it cost about $370, it's not only the screen that gets replaced, it's also the battery and the display as they are all attached, plus since your screen is cracked, the phone is no longer waterproof and voids the warranty (that's what I was told by Samsung Customer service and the repair center)
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Click to collapse
Battery is not attached according to JerryRigEverything video on YouTube. He completely disassemble this phone The battery is only glued and may be glued again after replacing a screen.
slowik515 said:
Battery is not attached according to JerryRigEverything video on YouTube. He completely disassemble this phone The battery is only glued and may be glued again after replacing a screen.
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That's good to hear.
Now maybe I should ask if they can get a black rear plate for me as well and get me the Galaxy S8 I've always wanted: black on black with gold frame?
The screen's back is attached to a few circuit boards which brings the cost for the repair almost half the cost of the phone (Over $350. dollars in the US)
The problem is a manufacturer defect and the screen will likely break again - thus the reason for so many breaks within the first 3 months of purchase. Samsungs disregard for this second major cell phone problem, now with their S8+ is disgraceful!
I'm in Australia and had my screen replaced by Samsung and was only charged $220 (AUD). Interesting that it varies so much based on region. I'm almost certain a cracked screen will result in no water resistance as water would be able to get into the device through the cracks.
Yankee35 said:
The screen's back is attached to a few circuit boards which brings the cost for the repair almost half the cost of the phone (Over $350. dollars in the US)
The problem is a manufacturer defect and the screen will likely break again - thus the reason for so many breaks within the first 3 months of purchase. Samsungs disregard for this second major cell phone problem, now with their S8+ is disgraceful!
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Dropping a phone is a manufacturing defect?
crixley said:
Dropping a phone is a manufacturing defect?
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more like a user defect lol
djisgod said:
more like a user defect lol
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They didn't make it undroppable enough
I just had my screen replaced by Samsung in the USA, charge was $205 but it has taken them over a month to get it done ( sent in Oct 5th, tracking says I get it back tomorrow ). Customer service folks have no clue and can not help when you call them about the status of your phone once it's there. maddening to say the least.
FWIW: Best Buy will replace an S8+ screen for $249. S8 is less, of course. And Best Buy is a Samsung factory authorized repair center, so warranty remains intact. Best part is that they will do it while you wait. About 2 hours....
cam30era said:
FWIW: Best Buy will replace an S8+ screen for $249. S8 is less, of course. And Best Buy is a Samsung factory authorized repair center, so warranty remains intact. Best part is that they will do it while you wait. About 2 hours....
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That's if you can get an appointment, my local best buy has a 2 week wait to be seen for Samsung service