Call Ended Issue - Sprint HTC 10 Questions & Answers

Rooted
S-Off
Sprint
Not sure if this is a hardware or software issue but when I try to make a call the dialer freezes for a while and shows the option of swapping calls or ending all calls. After a period of time (up to 10 minutes) the call finally connects. If I restart it, the first calls works as it should but afterwards same issue on all further calls. I have extensively searched for an answer on many forums and have tried the following with no luck in fixing this:
refreshed the profile and PRL
Did a factory reset
Reisntalled the latest RUU and Bad Boyz rom for both Marshmallow and Oreo (first MM then Oreo)
reset the network connection with the ##72 blah blah
Changed the network connection settings to LTE/CDMA from Auto and then to GSM
This is really an issue since I use this phone all day fpr work calls and having to restart before each call is ridiculous. Any ideas?

I was having the same issue, but it seems to have cleared up. Are you still dealing with this problem?
Sheik_Yerbutay said:
Rooted
S-Off
Sprint
Not sure if this is a hardware or software issue but when I try to make a call the dialer freezes for a while and shows the option of swapping calls or ending all calls. After a period of time (up to 10 minutes) the call finally connects. If I restart it, the first calls works as it should but afterwards same issue on all further calls. I have extensively searched for an answer on many forums and have tried the following with no luck in fixing this:
refreshed the profile and PRL
Did a factory reset
Reisntalled the latest RUU and Bad Boyz rom for both Marshmallow and Oreo (first MM then Oreo)
reset the network connection with the ##72 blah blah
Changed the network connection settings to LTE/CDMA from Auto and then to GSM
This is really an issue since I use this phone all day fpr work calls and having to restart before each call is ridiculous. Any ideas?
Click to expand...
Click to collapse

Related

Lost GSM signal sometime

Hi,
I faced problem that, my touch HD unable to detect GSM network signal suddenly. It happened twice within a month. I got to restart in order to get it back.
Any ideas?
FYI, I already schedule soft reset every night.
Close contact after hang up incoming call
Sorry, I posted wrongly. How could I deleted post #2?
Thank you

[Q] Not answering incoming call - galaxy s5 - 4.4 kitkat

First off, I didn't find this anywhere on the forum, so I hope it's not a dupe - but it's a very annoying problem. I have a Galaxy S5 on KitKat. Here's the issues (pretty much all related):
Often times, I'll answer an incoming call successfully but the person on the other line simply hears a continuous ring cycle.
(Same as #1), but instead of hearing ring cycles - they get voicemail.
On other occasions my phone will be face up on a counter, I'll get a phone call, and when I walk over to the device it will "automatically answer" but the person never connects on the other line.
For all of these occasions, this seems to happen more frequently the first time someone tries to call me. Sometimes additional incoming calls from that number will go through with more success, but not all the time. Restarting the phone and pulling out the SIM card and battery not only do not fix the issue, but seem to consistently re-create the problem.
I should also note that I had Google voice as my provider for voicemail, but I have temporarily disabled that and set up my voicemail through Verizon - still doesn't help. Also 3rd party dialer apps like Dialer One do not make a difference.
Here are my settings:
Android Version 4.4.4 - Kitkat, no updates available (non rooted)
Blocking mode disabled
Motions and Gestures disabled
S-Voice disabled
Preferred network mode: LTE / CDMA **This seemed to solve the problem at first, but it came back immediately. (It was set to 'Global')
I've spent hours trying to fix this and contemplated rooting my device to try to get it to work, but to be honest I'd rather just exchange the phone for a new one before I did something like that. I also have not restored to Factory Default... but again that is preferably a last resort.
Any thoughts? I need a 100% working phone for my job and missing phone calls and having to call people back just isn't cutting it.
rmarq423 said:
First off, I didn't find this anywhere on the forum, so I hope it's not a dupe - but it's a very annoying problem. I have a Galaxy S5 on KitKat. Here's the issues (pretty much all related):
Often times, I'll answer an incoming call successfully but the person on the other line simply hears a continuous ring cycle.
(Same as #1), but instead of hearing ring cycles - they get voicemail.
On other occasions my phone will be face up on a counter, I'll get a phone call, and when I walk over to the device it will "automatically answer" but the person never connects on the other line.
For all of these occasions, this seems to happen more frequently the first time someone tries to call me. Sometimes additional incoming calls from that number will go through with more success, but not all the time. Restarting the phone and pulling out the SIM card and battery not only do not fix the issue, but seem to consistently re-create the problem.
I should also note that I had Google voice as my provider for voicemail, but I have temporarily disabled that and set up my voicemail through Verizon - still doesn't help. Also 3rd party dialer apps like Dialer One do not make a difference.
Here are my settings:
Android Version 4.4.4 - Kitkat, no updates available (non rooted)
Blocking mode disabled
Motions and Gestures disabled
S-Voice disabled
Preferred network mode: LTE / CDMA **This seemed to solve the problem at first, but it came back immediately. (It was set to 'Global')
I've spent hours trying to fix this and contemplated rooting my device to try to get it to work, but to be honest I'd rather just exchange the phone for a new one before I did something like that. I also have not restored to Factory Default... but again that is preferably a last resort.
Any thoughts? I need a 100% working phone for my job and missing phone calls and having to call people back just isn't cutting it.
Click to expand...
Click to collapse
First try a data factory reset, if that doesn`t help refash the stock rom with odin 3.09 and after that factory reset/wipe cache in recovery.
rmarq423 said:
First off, I didn't find this anywhere on the forum, so I hope it's not a dupe - but it's a very annoying problem. I have a Galaxy S5 on KitKat. Here's the issues (pretty much all related):
Often times, I'll answer an incoming call successfully but the person on the other line simply hears a continuous ring cycle.
(Same as #1), but instead of hearing ring cycles - they get voicemail.
On other occasions my phone will be face up on a counter, I'll get a phone call, and when I walk over to the device it will "automatically answer" but the person never connects on the other line.
For all of these occasions, this seems to happen more frequently the first time someone tries to call me. Sometimes additional incoming calls from that number will go through with more success, but not all the time. Restarting the phone and pulling out the SIM card and battery not only do not fix the issue, but seem to consistently re-create the problem.
I should also note that I had Google voice as my provider for voicemail, but I have temporarily disabled that and set up my voicemail through Verizon - still doesn't help. Also 3rd party dialer apps like Dialer One do not make a difference.
Here are my settings:
Android Version 4.4.4 - Kitkat, no updates available (non rooted)
Blocking mode disabled
Motions and Gestures disabled
S-Voice disabled
Preferred network mode: LTE / CDMA **This seemed to solve the problem at first, but it came back immediately. (It was set to 'Global')
I've spent hours trying to fix this and contemplated rooting my device to try to get it to work, but to be honest I'd rather just exchange the phone for a new one before I did something like that. I also have not restored to Factory Default... but again that is preferably a last resort.
Any thoughts? I need a 100% working phone for my job and missing phone calls and having to call people back just isn't cutting it.
Click to expand...
Click to collapse
Im having the same issue, i cleared the cache, did a factory reset and made sure s voice was turned off, it cleared the issue up for about a month. Recently i have been having this issue happen more and more. Im starting to think it may have something to do with the Bluetooth or the visual Voice mail / voice mail. Anyone else have any ideas on what else to try or do ? The only problem is recreating the environment to cause it to happen. Right now its completely random.

Cellular network (calls and sms) not working

Phone is rooted and unlocked with multirom since July and has been working great. 3 roms installed; liquidsmooth 5.1.1, chroma 5.1.1, and Ubuntu.
Yesterday, calling started to be intermittent. Sometimes switching airplane mode on/off fixed it, sometimes it didn't. Today I cannot get calls to work at all. Phone shows dialing but then hangs up before any ringing. Incoming calls don't work either, it goes straight to voicemail. I thought it may have been lollipop but the problem occurs in Ubuntu as well. Funny thing is that the phone finds the network carrier and has decent signal.
I havent changed anything on the phone recently, only thing is that I dropped it 3 days ago. Thankfully no cosmetic damage, but am starting to think internal damage.
I've tried soft reboot, cold booting, pulling the sim...no luck
Should also mention I'm on virgin mobile canada...
Any ideas?
mouf said:
Phone is rooted and unlocked with multirom since July and has been working great. 3 roms installed; liquidsmooth 5.1.1, chroma 5.1.1, and Ubuntu.
Yesterday, calling started to be intermittent. Sometimes switching airplane mode on/off fixed it, sometimes it didn't. Today I cannot get calls to work at all. Phone shows dialing but then hangs up before any ringing. Incoming calls don't work either, it goes straight to voicemail. I thought it may have been lollipop but the problem occurs in Ubuntu as well. Funny thing is that the phone finds the network carrier and has decent signal.
I havent changed anything on the phone recently, only thing is that I dropped it 3 days ago. Thankfully no cosmetic damage, but am starting to think internal damage.
I've tried soft reboot, cold booting, pulling the sim...no luck
Should also mention I'm on virgin mobile canada...
Any ideas?
Click to expand...
Click to collapse
You could try flashing the radio image via fastboot.
I tried flashing the radio via recovery... No luck either

Trouble with phonecalls

Im in Norway with Telenor subscription. When my Edge+ is LTE/3G/2G (auto connect) Im experiencing several issues:
1. During phonecalls:
- Several times during a call, I can hear the other party, but they can not hear me for several seconds
- The sound become "static", and the phonecall ends.
2. During browsing:
- Page never loads
I cant find any system in these problems, they can happen in places with good reception, or it can be during driving (handsfree).
But all these issues disappear if I set the phone in 2G only, then everything is working perfectly.
What I've tried:
- Reset APN
- Enter APN manually
Any suggestions?
I'm in Norway too but with NetCom. I've used my wife's Telenor SIM card in my Edge+ a few times, not really noticed any difference except for slightly worse sound during calls. Har du ringt Telenor?
I have the same problem. Are you rooted by any chance and have recently installed viper4android?
B3311 said:
I'm in Norway too but with NetCom. I've used my wife's Telenor SIM-CARD in my Edge+ a few times, not really noticed any difference except for slightly worse sound during calls. Har du ringt Telenor?
Click to expand...
Click to collapse
Yes, the Telenor employee just said that he had the same phone without any problems...
rm83855 said:
I have the same problem. Are you rooted by any chance and have recently installed viper4android?
Click to expand...
Click to collapse
No, Im not rooted, and running stock firmware. Ive not installed viper4android. The problem has been there from day one
Hmm... I'm rooted and have Viper. Are you locked to Telenor? If not, try and loan a Netcom/Djuice/Chess/whatever SIM card and test - at least then you should definitely know if it's a device problem or a Telenor problem.
What's your signal strength (Settings>About phone>SIM card status)?
B3311 said:
Hmm... I'm rooted and have Viper. Are you locked to Telenor? If not, try and loan a Netcom/Djuice/Chess/whatever SIM card and test - at least then you should definitely know if it's a device problem or a Telenor problem.
What's your signal strength (Settings>About phone>SIM card status)?
Click to expand...
Click to collapse
I'm not locked, so I will try a simcard from a different operator. When I have auto connect (LTE, 3g 2g) its constantly shifting between H and H+.
Where I'm now, the signal strengt is stable on -51 dBm 31 asu (Mobile network type EDGE).
Switching to (LTE, 3G, 2G) its -65 dBm 24 asu (Mobile network type LTE)
I can confirm having the same issue #2 as OP in Sweden with Halebop as my carrier, but I only got it once and since then there has been several security updates so I though this issue was one of the things fixed (thanks Samsung for not supplying a proper changelog)
I've just tried with two Telenor SIM cards from my wife and son - both work fine. I'd contact Telenor again and ask for real help... Their customer service is dreadful, that's why I switched to NetCom. Lykke til?
I have this problem a few days:
1. During phonecalls:
- Several times during a call, I can hear the other party, but they can not hear me for several seconds
- The sound become "static", and the phonecall ends.
Click to expand...
Click to collapse
And that days i try everything (restart, everything reset, change network modes, remove/return sim card ets). Only calls perfect works in forced 2G mode these days.
Problem solved a few days later by itself.
My phone is rooted, and i have custom kernel.
Country: Serbia, Network: MTS
Hey guys!
I'm having the same problem here on Brazil with carrier VIVO
went to SIM CARD STATUS and it shows signal strenght of -113 dBm, 0 asu
it says mobile network state disconnected
I can't make or receive call and access internet
dannp21db said:
Hey guys!
I'm having the same problem here on Brazil with carrier VIVO
went to SIM CARD STATUS and it shows signal strenght of -113 dBm, 0 asu
it says mobile network state disconnected
I can't make or receive call and access internet
Click to expand...
Click to collapse
I sometimes have the same problem. Called my service provider (Telenor) today. They are going to send me a new SIM-car, going to se if thats help, and Im going to test with anoter service providers SIM-card
Got the new SIM-card last week.. Same problem, people people can't hear me for 3-10 seconds several times during a phonecall. And data seems to "hang" from time to time. Tried a full factory reset this weekend, so are going to test more next week. And then try a Netcom SIM-card
Mojito71 said:
Got the new SIM-card last week.. Same problem, people people can't hear me for 3-10 seconds several times during a phonecall. And data seems to "hang" from time to time. Tried a full factory reset this weekend, so are going to test more next week. And then try a Netcom SIM-card
Click to expand...
Click to collapse
Just to recap
I returned the phone, and I just got an email from the repairs workshop saying it was a warranty. I dont know if I get a new phone, or if they have repaired the old one.
update: got an email from repairs workshop. They did a network calibration and "reinstalled software". After that they tested the phone OK. I think I will get the phone this week.
I have same problem now, only work on 2g. When on 3g phonecalls hanging all the time.
goran9888 said:
I have same problem now, only work on 2g. When on 3g phonecalls hanging all the time.
Click to expand...
Click to collapse
Same problem here.
In general, the problem is not with the sim card neither phone hardware. The problem usually is with any app that we have installed. To ensure this, switch on the phone in SAFE MODE ( safe mode temporally turns off all user-installed apps). To do that:
1. Switch off the phone
2. Wait at least 1 minute
3.Press and hold volume down button AND the power button
4.Once screen lights up, you can release power button but you should NOT release the volume down button
5. Hold the volume down button until you get the lock screen
You will notice there is a Safe mode icon in bottom left of the lock screen.
Now try to do some phone calls and accurate if the phone call sound is ok. If so, you must uninstall all your apps and discover which one is making this problem
flechinha said:
Same problem here.
In general, the problem is not with the sim card neither phone hardware. The problem usually is with any app that we have installed. To ensure this, switch on the phone in SAFE MODE ( safe mode temporally turns off all user-installed apps). To do that:
1. Switch off the phone
2. Wait at least 1 minute
3.Press and hold volume down button AND the power button
4.Once screen lights up, you can release power button but you should NOT release the volume down button
5. Hold the volume down button until you get the lock screen
You will notice there is a Safe mode icon in bottom left of the lock screen.
Now try to do some phone calls and accurate if the phone call sound is ok. If so, you must uninstall all your apps and discover which one is making this problem
Click to expand...
Click to collapse
You are right. In safe mode work normal. Now must check what app make problem.
goran9888 said:
You are right. In safe mode work normal. Now must check what app make problem.
Click to expand...
Click to collapse
Jeez, how are we going to identify this app.. It even might be several....
If you find what app make a problem text here, if i find, i will.
"Jeez, how are we going to identify this app.. It even might be several.... "
goran9888 said:
If you find what app make a problem text here, if i find, i will.
Click to expand...
Click to collapse
Are you talking seriously?? First of all, I think that finding out that the problem isn't neither from sim card or hardware, is a great new, and now you are asking which app YOU have installed is the problematic?! Lol ok, I suppose to believe you're naïve and I can help a bit...
It is not necessarily only one or the same app for both. Sometimes can be one in conflict with another also installed, one in conflict with the specific firmware of each one or one of several app's with low maturity (you can check it in Google play). I can give you an idea: for instance, periscope app is very problematic in android. But there are a lot of a lot problematic app's. So, as they are so much, there is only a solution if you don't have an idea: uninstall all of them ( phone hard reset preferably) and after this, install one by one manually (not restore any backup cause the errors come again). After each app installation, make some calls to check any call sound problem. When you notice the problem in call sound, the cause is in the last app that you've installed immediately before this. For next time, check with attention after installing any app if any problem appear and never install several app's in the same time to have time to notice problems in a narrow way...
Anyway, you can write here your conclusions
voilà

Can make local calls but not long distance?

Hello!
I just re-rooted my Samsung S4 phone to Android 6.0.1 ResurrectionRemix and so far everything works great! Just one small problem...I can make local calls but when I try to call long distance it doesn't complete dialing and give me a "Call Ended" without completing the call.
Any ideas? Are there any threads that you can point me out to?
I've rebooted, tried airplane mode on and off. Unless I have to flash again??? Any ideas??
I would updated the modem and bootloader.
If that doesn't work, then clean flash another ROM to see if the same thing is happening there.
This post is now solved
It turns out that the whole area I was trying to call by long distance the telephones were down. It had nothing to do with my Android OS!

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