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Hi everyone,
So I just received/activated/started using my new HTC Hero this week, and I really love the phone. Just today I noticed a strange new phenomenon that I hadn't seen or felt up until today. Wondering if anyone else has the issue, because I'm considering returning my phone to get a replacement - I've had it less than 5 days.
My front silver faceplate, where all the buttons are, seems to be a bit loose on the left side (by the Menu/Home/Send) key. When I press down on it ever so slightly, it makes a very quiet clicky noise - similar to a regular button press but much softer. The right side of the silver area also presses down, since it is just plastic, but makes no noise - just the left side.
This makes clicking the Menu and Home keys much less pleasureable considering it almost feels/sounds like I'm getting two "clicks." This is the type of hardware behavior I'd expect after having the phone for 6 months - not 5 days! To make matters even weirder, the problem seems to come and go, and I haven't figured out a definitive pattern to that yet. Should I return it for a new phone?
Anyone else noticing this (or any other type of physical defect) on your Sprint Hero?
I think you are just over reacting... Mine phone also does this and I have had it a month before release without any problem. I think it is just how the button is designed flush with the rest of the other buttons all in one plate.
I believe it's supposed to be that way as well. You're more to welcome to go to the retail stores and check out other Heros there to confirm.
Yes mine does this and it makes the phone feel a bit cheap. But I'll live.
I have 3 hero's in my family. One of them was creaky and drove me nutz, swapped it out at BB. New one works awesome..... I could not live with the creaky buttons. felt like my refurbed touch pro.... ewwww
Swap it out. It may be true that many DO do that but they SHOULDN'T and it represents a defect. Don't be told otherwise. My didn't/doesn't do that, my gf's did and we swapped it out for a working one. Have them open the boxes to find one you like. Sprint phone boxes are not sealed or taped shut, they just open so try till you find one (will probably be the first one you try out.)
I guess what bothers me the most is that it didn't do it when I first got it, I feel like my pressing the menu key too many times is what did it! It seems like a pretty bad design flaw... hoping they don't give me a hard time when I try to return it on Wednesday.
Thanks guys!
tduck said:
I guess what bothers me the most is that it didn't do it when I first got it, I feel like my pressing the menu key too many times is what did it! It seems like a pretty bad design flaw... hoping they don't give me a hard time when I try to return it on Wednesday.
Thanks guys!
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The Hero comes with a warranty. If it's truly a design flaw, then HTC will repair/replace the phone for the length of the warranty.
Like other people here say, all our phones do that, it's not that big a deal. I'm more concerned with the trackball. I mean, there's no way to remove it (that I've seen) to clean the mechanisms underneath. And if any of you remember when your mouse used to have a ball and not a laser pointer, those little wheels get really dirty and gunked up really fast. That's just sitting on your desk, I can only imagine how messed up the track ball will get going in and out of my pocket and being touched by filthy dirty oily thumbs all the time.
I know how bad a trackball can get I just got the Hero after having a BB Pearl 8130 for 1 1/2 years, I don't use the Hero's trackball anywhere near as much but I can see it has already picked up dirt from my fingers I just hope it doesn't turn into a problem like the trackballs on the BB Tour
that is normal, every SPrint hero i have seen does that, but like they said above, you can go to the retail store, (not a privetly owned one, they will make you go to the retail store) and see if it is a 'defect'
Mine doesn't do it. If it did I would return it.
I don't have this but my green phone button seems lower than the red one, making it a bit harder to press (especially cuase I have no nails due to biting them like crazy)
On the front of the HD2, on the panel for the buttons, the panel is well how do I say this, loose. Not to the point where its faulty, but enough to annoy me. I went today and returned my HD2 for a new one which still had this problem. Really its just a small movement but i was wondering if all devices are like this.
Waiting for your reply's,
Regards, Shatterv2.
Sorry mine are fine !
Wondering if the T-Mobile man will be mad if i go back tomorrow, after i just returned it
my buttons are 'loose' too
shak7i said:
my buttons are 'loose' too
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Click to collapse
In a serious tone, er?
yeah mine are quite loose alo, but im tempted to throw mine at the wall soon and claim on my insurance lol
Hehe
I'm wondering if this is annoying enough to actually make me go back tomorrow.
Mine are loose too, have been since day one. Volume buttons feel flimsy too.
conantroutman said:
Mine are loose too, have been since day one. Volume buttons feel flimsy too.
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The reason why I began this thread was mainly to see If it's worth it to go back, UN-HSPL2 my phone again repack it all and return it for a new one. Seeing as others have the same problems I may not
I think its the case with a lot of phones.......
mine havent got any looser in the 7 months I've had it, its only around 1mm worth of movement, if that puts your mind at rest any.........
conantroutman said:
I think its the case with a lot of phones.......
mine havent got any looser in the 7 months I've had it, its only around 1mm worth of movement, if that puts your mind at rest any.........
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Click to collapse
Dosent hurt . Better than my old HD2 where the panel actually squeaked on the back button. Things like this that make me envy the buttons on the EVO and the Nexus. Damn you HTC
My front panel buttons don't even budge. Same for my volume button.
Weird?
Seems like some devices were damaged during shipping or something. I guess it bugs me to have a device worth 500-600 dollars and then have a loose panel on the front. Ill give it a week and i might go back to T-Mobile and make sure i get a good one
I thought that is how the buttons were. It's one long piece of plastic inserted between the glass screen. It can't be metal cause it might scratch the sides or something. The buttons on my HD2 has a small wiggle to it, but I've never seen anything otherwise. (with those type of buttons)
The HD2 is a quality device. After checking the volume buttons and the quality of the case, it just seems to me that that's the best those buttons can be at this time period. What do you guys think?
Month and a half of use - all are very tight/firm. Do get from time to time a little sticking noise on the power button but that seems to be fading. They should have been individual buttons instead of the single strip and have mechanical keys that were made of metal. Mine is the US version TMobile. Very solid phone. No complains so far and compared to my previous phones - TYTN I / TYTN II, Fuze this one seems to be built the best. No flex - super solid. The only thing that seems to be better built is the iPhone. Their latest version 4 seems super solid although I'd never buy it.
The buttons on my device are a bit loose too. Not when you simply press it but when you actually try to move them a bit. Anyway I can't be more descriptive LoL.
Nothing very annoying, I guess it's like the other poster said, a bit of plastic inserted between the screen. I had my doubts when I first got it (given that my Rhodium's buttons couldn't been more tight), but I can live with that. Like I said, not very irritating. The volume buttons though are very tight!
I have been using a LG Optimus 7 phone from Telus for the past week, and since day one I felt that the back and the search button were a bit loose. There is basically a extra noise other than the clicking, kind of like a piece of plastic chipping, that comes out if I do not press the key right on the chrome-embedded symbol. The same is true of the search button, but to a lesser extent. Basically, the button presses were not "consistent".
I thought this was normal, until I visited the Telus store I bought it from. I tried the demo unit, and it felt normal, no extra clicky feeling. I asked the rep, and he brought a live unit from the back, and the same story, it was normal, and not like mine. So I am taking my handset back and replacing it with a new one tomorrow.
Anyone else experienced the same? If so, I recommend you do not compromise, and take it for replacement or "repair", as it can get annoying, given the sheer number of times the back button is used.
EDIT: I have replaced the unit, and the new one feels a lot better than the last one. I finally understand what some review sites were talking about, when they spoke of the very neat clicking of the tactile buttons.
However, I hate Telus, and their ****ty customer service. I was assured that the unit given to me was a new one. I was too concerened with checking the functionality of the keys, that I did not bother to look at the software. Basically, the handset given to me was a demo unit that was brought from the back to be shown to potential customers, or so I presume, since there was a live account already signed up on the phone, and obviously, I did not get the welcome screen upon first boot. Another anomaly I should have noticed in the store was the fact that the battery was already in the phone, and there was a lot of greasy fingerprints both on the screen, and on the back cover (inside and out). Now I am pissed, and taking the unit back for some "discussion" with the sales rep and the store manager. This was absolutely unacceptable. I bought the phone out of contract as well, so I will not be making compromises simply becuase of the amount that I paid for this phone.
PS: There were two tiny scratches on the back of the phone as well, as if the metal came was dragged on a table or something. Seriously, WTF TELUS!
EDIT 2: So, I exchanged this second handset as well. I really want to love this handset, but Telus and LG are making it extremely difficult. The store rep, obviously frustrated with my second product exchange, made it clear that "this is where we draw the line" on the exchanges. He brought FIVE brand new devices that had just arrived. I tried every single one, and EVERY SINGLE ONE made a different noise when clicking the buttons, some were loose and wobbly, others extremely quiet, but hard to press. Talk about consistency! I finally chose the most solid one that I found to be working well. Yet, after one day's use, the START BUTTON now is quite loose and wobbly. I think I will go back, or just hit up LG on possible solutions.
I wish there were tear-downs of this phone out there, so I could have possibly fixed it myself. I just don't want to be adventurous with the dis-assembly process.
Also, an issue that ALL the phones had was that the LED backlight has a problem at the bottom of the screen. To see this for yourself, put backlight brightness on low, and bring up white or grey screens. It is too obvious to miss...
I really wish this had gotten more attention, as it is a serious problem, so a slight BUMP!
Edit: I will never buy a product with physical front buttons again. Seriously, WTF?!!
And the vibration is also really weak. I was using a Samsung feature phone before, and my whole body would shake on the vibration, but now, I barely ever notice it, even if it is in my front jeans pockets.
Otherwise, I really like Windows Phone 7, wish the updates would flow sooner and faster and periodically to add features though.
And I like the phone. It is solidly built, and has a great feel to it when you hold it. The LCD is also very sharp and has nice contrast. If it wasn't for the buttons, and perhaps it had buttons similar to HTC Desire or something similar, then I would have loved this phone.
I have the same things on my LG. More on the back button than search. It is quite annoying and about the only thing that feels "cheap" on the phone. Seems lika really stupid design when everything else is so solid.
Haven't decided what to do yet. Hopefully the button will wear down a bit so it won't make the clicky noise when it connects to the bottom frame.
Now the bluetooth headset pairing not working is pissing me off waaaay more tho.
Hi!
I got mine last week - I am little confused about this as well. It does give it cheap feeling. I got a question besides the buttons, regarding vibration - How do i set it to high - Cause I think I have it ON high but I cant even feel it. Seems really weak. IF I am doing something wrong in settings please let me know. Or let me know the settings you have used I will give that a try. I like windows OS but not extremely happy with LG product.
Now the plastic cover on the windows/start button is starting to wear off in one corner. Wont last long for sure.
:S
same boat as you guys I got mine the very next day, BAM same thing button stopped working and your right telus was not helpful at all the call center agent's advice was "well maybe you dropped it." I went to the store and swapped it out this one works well we'll see for how long.
This is going to be a weird question but I was wondering if anybody had this problem too. Whenever I press my power button I hear a squeaky plastic sound. Anybody else have this, is this normal? This has been driving me crazy.
Love the phone but hate the materials.
Thanks for any replies.
xpunksbeendeadx said:
This is going to be a weird question but I was wondering if anybody had this problem too. Whenever I press my power button I hear a squeaky plastic sound. Anybody else have this, is this normal? This has been driving me crazy.
Love the phone but hate the materials.
Thanks for any replies.
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Click to collapse
True. My volume keys are squeaky also. I discovered that one small piece of the factory protective plastic was still in the camera button and in the power button inside the button itself
How the heck did you figure that out?
My volume keys are squeaky as well
I saw a very small piece of the plastic, like a teeth however the volume keys are still very squeaky
My volume buttons are squeaky as well...worse yet, they're starting to stick
stendec82 said:
My volume buttons are squeaky as well...worse yet, they're starting to stick
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Try this, a tip from the guys over at the Omnia 7 forum. Get a can of air and blow it onto the volume buttons trying to get any dust and crud out. It worked for my volume button.
I swear this phone is the OCD persons worst nightmare. Haha.
Here you go:
I used a piece of plastic film (was from an used screen protector) to "scratch" the borders of the buttons, much better now.
eried said:
I used a piece of plastic film (was from an used screen protector) to "scratch" the borders of the buttons, much better now.
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Thats funny but it makes me think how my next phone will definitely not be a Samsung device. Some of the cheapest build qualities ever.
My + volume button is squeaky but not my - one. No idea why, but it is sort of annoying.
I still love my Focus though. Samsung could've used better materials, but it still amazes me just how thin and utterly sleek this phone is.
Mine too, but I am suspecting it's due to the temperature of the environment. It's because it happens not often.
xpunksbeendeadx said:
Thats funny but it makes me think how my next phone will definitely not be a Samsung device. Some of the cheapest build qualities ever.
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Click to collapse
That, and if you've happened to stumble upon anything about the US Galaxy S phones from Samsung, their software support isn't the best either. Granted, many have accused the carriers of holding up the updates, which may be true, but it's tough to gauge the situation with what little info people have. To add fuel to that fire, US customers with the Samsung Captivate (and I'd assume any Galaxy S phone in the states) who are not updating OTA were instructed to use a program called Kies Mini to update their firmware. This program is not officially supported on 64-bit operating systems (I run Windows 7 64-bit).
I have a Captivate I got last June (then switched to the Focus in Nov.) and this Kies Mini program crashed every time I plugged my phone into my computer. It was a nightmare. I had to jump through a bunch of hoops and eventually got my Captivate updated only to realize I believe that I still like WP7 more. It's still faster (even though the Captivate is now running a custom ROM, which the Dev did a fantastic job on, btw) and the battery life is infinitely better.
Sorry for the long spiel on the Samsung Captivate, haha, I was very, very dissatisfied with that phone. I'll get off my soap box on that now.
Anyway, I stuck with Samsung because I knew that Microsoft would be handling the software, not Samsung.
That aside, I would agree, build quality isn't the best. Yet, the Samsung Captivate actually has a very solid build. It would have been nice if Samsung took some of the design cues from the Captivate and used them on the Focus.
In the future, my next phone will more than likely be from HTC. I don't care all that much about SAMOLED. That and every HTC phone I've tried out in various stores lately have all felt very nice... and in the case of Android, HTC seems to be the best about keeping them updated in a relatively timely manner too.
Anyway, getting back to the original topic (wow, I'm sorry for going off, haha), some of the buttons on my Focus are kinda squeaky too, but it doesn't bother me that much.
I had my Samsung Focus since December. It was okay at first, then the power button started rubbing against the side of the case, making a squeeky sound. Now it has gotten mushy, and the phone will sometime turn off on its own be ause the power button gets stuck in the held position. I think it got misaligned from excessive usage, but I don't want to void my warranty opening it up, and am too lazy to RMA it.
Be careful with your transformer.. mine fell about 2.5 ft off a desk onto my office carpet after I bumped my power cord (had to sit it on the edge due to the short length of the power cord) and landed right on the power button the only spot on the whole bezel damaged, pushing it in and denting the bezel right at the button forcing the power button down.
Now my tablet won't charge with the button pushed in . and i have to pop the button out each time i want to take it out of or put it in sleep or charge it.
Gonna have to find a bezel to replace this one with and a new button to replace also...
Not blaming Asus, its my fault completely, Just a warning to everyone else that the bezel dents pretty easy....
Hi, not sure where you are located but if you are in the us or canada, ncix here show the warranty of asus (it is in bold) for notebook, etc (i guess it should be this one or close to it for the tablet...) :
Accidents Happen
You have extra protection when they happen to your ASUS notebook purchased in the US or Canada. ASUS will fix it or replace it for you at no charge during the first year after purchase in the event of damage from accidental spills, drops, electrical surges, or fire.
Warranty covering accidental drops, spills, power surges, and fire damage
Target 3 business day turnaround time for repair / replacement; not including receiving and shipping time
One-way shipping (from ASUS to the user) at no additional cost
24/7 toll-free phone support
One incident covered per notebook
So you could try with asus directly...
That damn cord is going to be the death of many tablets. What the hell were they thinking? My extension can't come fast enough, I've already almost had it yanked from my hands by picking it up while charging and forgetting the cord is so damn short.
sackofnoise said:
Warranty covering accidental drops, spills, power surges, and fire damage
Target 3 business day turnaround time for repair / replacement; not including receiving and shipping time
One-way shipping (from ASUS to the user) at no additional cost
24/7 toll-free phone support
One incident covered per notebook
So you could try with asus directly...
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Holy ****, if that's true that's COMPLETELY SICK!
Pictures of the damage?
doronster195 said:
Holy ****, if that's true that's COMPLETELY SICK!
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It's not the first place I've seen someone mention that's their policy, but I can't find the link offhand as to the actual statement . Would love one for the peace of mind! I found the link for notebooks, but not sure if they cover the tablets under that policy.
I hope you're right and I'm missing it, but reading the warranty card enclosed with my Transformer says it excludes accidental damage. It is great that they offer this protection on notebooks, which I will keep in mind when shopping for a new unit.
sackofnoise said:
Hi, not sure where you are located but if you are in the us or canada, ncix here show the warranty of asus (it is in bold) for notebook, etc (i guess it should be this one or close to it for the tablet...) :
Accidents Happen
You have extra protection when they happen to your ASUS notebook purchased in the US or Canada. ASUS will fix it or replace it for you at no charge during the first year after purchase in the event of damage from accidental spills, drops, electrical surges, or fire.
Warranty covering accidental drops, spills, power surges, and fire damage
Target 3 business day turnaround time for repair / replacement; not including receiving and shipping time
One-way shipping (from ASUS to the user) at no additional cost
24/7 toll-free phone support
One incident covered per notebook
So you could try with asus directly...
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Click to collapse
Okay, was just a "guess" since: http://ncix.com/products/?sku=60066&vpn=TF101-A1&manufacture=ASUS
Show all assus warranties (batteries, etc) and the notebook one is in a big black square.... Sad it's not for the tablet tough, still, may worth a try with asus directly...
no pix atm .... and oh well thanks for trying....im going,to call and beg for a bezel
Sent from my Transformer TF101 using Tapatalk
Amazon Review
Anyone else have this issue? I don't have the item yet but after hearing this and reading this on an Amazon review (From a guy who otherwise reviewed the item very favorably before it happened) I'm at least a little bit concerned.
"Update:
So there are some build quality issues, the bezel around the edge pops out very easily. I am 6'4" so I have big hands and I pop it out just holding the things at times. During one of those pop outs I broke the power button somehow and have to send it back for repair, hopefully under warranty. Its a real shame too since it unit feels pretty solid otherwise. And ASUS customer support is a very bad experience. "
Pinta1jr said:
Anyone else have this issue? I don't have the item yet but after hearing this and reading this on an Amazon review (From a guy who otherwise reviewed the item very favorably before it happened) I'm at least a little bit concerned.
"Update:
So there are some build quality issues, the bezel around the edge pops out very easily. I am 6'4" so I have big hands and I pop it out just holding the things at times. During one of those pop outs I broke the power button somehow and have to send it back for repair, hopefully under warranty. Its a real shame too since it unit feels pretty solid otherwise. And ASUS customer support is a very bad experience. "
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Click to collapse
Sounds like that guys the Hulk or something. Can't see that happening... ever... with a normal grip, unless you twisted the whole pad to the extreme. Either that or his pad was faulty in the first place of course.
Pinta1jr said:
Anyone else have this issue? I don't have the item yet but after hearing this and reading this on an Amazon review (From a guy who otherwise reviewed the item very favorably before it happened) I'm at least a little bit concerned.
"Update:
So there are some build quality issues, the bezel around the edge pops out very easily. I am 6'4" so I have big hands and I pop it out just holding the things at times. During one of those pop outs I broke the power button somehow and have to send it back for repair, hopefully under warranty. Its a real shame too since it unit feels pretty solid otherwise. And ASUS customer support is a very bad experience. "
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Click to collapse
Funny. I am 6'4" 220 and my big hands are no problem for the excellent build quality of the TF101.
Pinta1jr said:
Anyone else have this issue? I don't have the item yet but after hearing this and reading this on an Amazon review (From a guy who otherwise reviewed the item very favorably before it happened) I'm at least a little bit concerned.
"Update:
So there are some build quality issues, the bezel around the edge pops out very easily. I am 6'4" so I have big hands and I pop it out just holding the things at times. During one of those pop outs I broke the power button somehow and have to send it back for repair, hopefully under warranty. Its a real shame too since it unit feels pretty solid otherwise. And ASUS customer support is a very bad experience. "
Click to expand...
Click to collapse
Thats funny, I've like 3 chinese tablets (ePad, herotab, no name 7") with crap build quality and none of them seem to just fall apart like that in my hand. This guy is definitely the Hulk and he sounds pretty angry.
Pinta1jr said:
Anyone else have this issue? I don't have the item yet but after hearing this and reading this on an Amazon review (From a guy who otherwise reviewed the item very favorably before it happened) I'm at least a little bit concerned.
"Update:
So there are some build quality issues, the bezel around the edge pops out very easily. I am 6'4" so I have big hands and I pop it out just holding the things at times. During one of those pop outs I broke the power button somehow and have to send it back for repair, hopefully under warranty. Its a real shame too since it unit feels pretty solid otherwise. And ASUS customer support is a very bad experience. "
Click to expand...
Click to collapse
On the bottom right corner of mine the backing isn't in "snug". It doesn't meet flush with the bezel and I can push it in and it comes back out repeatedly. It's kind of annoying because that's also where you hold it. It kind of makes the product feel "cheapy". However everything else on the tablet is great (speakers/screen/etc) so I'm debating whether I want to make a stink about it or just live with it.
Pinta1jr said:
Anyone else have this issue? I don't have the item yet but after hearing this and reading this on an Amazon review (From a guy who otherwise reviewed the item very favorably before it happened) I'm at least a little bit concerned.
I]
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Click to collapse
I dropped mine from about 2 feet, and the bezel bent on the corner where the power button is. Now it's stubborn trying to turn the damn thing on. I called ASUS to see if they could send me a replacement bezel and was told they weren't taking in cosmetic damage issues. I told them it wasn't just cosmetic and was just brushed off.
Hopefully after a few months I can get my damn tablet fixed when sales are down.
seigex said:
Be careful with your transformer.. mine fell about 2.5 ft off a desk onto my office carpet after I bumped my power cord (had to sit it on the edge due to the short length of the power cord) and landed right on the power button the only spot on the whole bezel damaged, pushing it in and denting the bezel right at the button forcing the power button down.
Now my tablet won't charge with the button pushed in . and i have to pop the button out each time i want to take it out of or put it in sleep or charge it.
Gonna have to find a bezel to replace this one with and a new button to replace also...
Not blaming Asus, its my fault completely, Just a warning to everyone else that the bezel dents pretty easy....
Click to expand...
Click to collapse
Please let me know how far you get with this! I need a new bezel also, customer support wasn't very helpful for me.
seigex said:
Be careful with your transformer.. mine fell about 2.5 ft off a desk onto my office carpet after I bumped my power cord (had to sit it on the edge due to the short length of the power cord) and landed right on the power button the only spot on the whole bezel damaged, pushing it in and denting the bezel right at the button forcing the power button down.
Now my tablet won't charge with the button pushed in . and i have to pop the button out each time i want to take it out of or put it in sleep or charge it.
Gonna have to find a bezel to replace this one with and a new button to replace also...
Not blaming Asus, its my fault completely, Just a warning to everyone else that the bezel dents pretty easy....
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Click to collapse
The buttons are integrated with the bezel, if you get a replacement Bezel, the buttons get included from what I can tell.
mitch27 said:
Please let me know how far you get with this! I need a new bezel also, customer support wasn't very helpful for me.
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Good to know I'm not the only one with this problem Misery loves company... I know replacement parts have to be out there becuase there's a company in the UK that takes in repairs.. but are extremely expensive...
I haven't had a chance to make phone calls because i've been busy but as soon as I get a chance I'll do some research....
naturefreak85 said:
The buttons are integrated with the bezel, if you get a replacement Bezel, the buttons get included from what I can tell.
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Click to collapse
thanks.. that would definitely make things easier....
I think it is asus fault
I think asus really is to blame on the short power cord...it's too short where one cannot even place safely on a desk to charge safely. While plugged in, I have to leave it at the edge of my desk making prone to falling off by accident. It already happened to me and I would love to even buy a longer cord. I'll pay for it...just make it available.
Second, the bezel is extremely soft. I got a few nicks already and I don't even remember anything hard touching it besides the desk and carpet. Since this is not an ipad, accessories are rare.