Database Users

Top row (function-) keys click/sound funny

Just picked up a Snap. (Euro model)
The top row keys (menu keys, home, back, etc..) make a funny sound when I click them. They feel very "wrong". It sounds like it makes a click before I actually push it all the way in. So there is a sorta plastic-y double-click sound.
I rushed back to the store and the guy opened another box to compare and that was making the same noise too. He suggested it's new and will break in with time. (The display model was good but it has been "broken in" by a lot of customers.)
(QWERTY part of keyboard is fine.)
I'm inclined to think BOTH phones had a problem and it makes me feel uncomfortable.
I had a similar experience with a laptop's touchpad button once and it got worse over time. So this is why I'm pessimistic.
Has anyone else had this problem/issue?

here i'm. same problem on my italian htc snap.
is there something that can we do to fix this problem?

Well it's good to know.... but also sad news because apparently HTC screwed up something.
After using mine for 24 hours the problem was worsening so I just returned it to the store.
I don't know how old is yours (and if it's getting better or worse), maybe you can also return it?
I didn't get another one because frankly I was not awed by the Snap.
Coming from an Excalibur (S620) and based on specs I was expecting to be blown away by the performance of Snap.
But with 3VOLUTION's latest 6.5 ROM on my trusty (and beaten) Excalibur I could not see any improvement. (minus, of course, 3G and GPS)
Maybe I will buy another Snap in the future but going to wait until this hardware issue gets acknowledged/fixed.
PS. It is important to point out, the phone they had on display -abused by a lot of people- was PERFECT. Strange.
@an.ghezzi - please let me know the age of your phone and how this issue develops over time.

i've bought the snap just a week ago and the problem is always here.
not worse, not better. let's wait, maybe someone can tell us what's wrong.
: )
PS. the "funny sound" came only from the "call" and "home" buttons. the others sounds ok...

Just an update.
I picked up a second Snap a couple of weeks ago. Tried the keys in the store and they were not perfect but almost.
Lately I'm getting pissed off with them again. They are just as bad as the first one was. And I know this is a minor problem - probably not even a problem for most people - but I get so frustrated by it. This damn thing feels so cheap. Cheap crap plastic. My Excalibur is 3 years old but still rocking stronger.
I'm not happy.

Same with me. I have a T-Mobile Dash 3G and was wondering why this was happening. It's happening on my left softkey button and home button. I'm gonna take it back to T-Mobile on Tuesday.

Yeah I'm very pissed about this. This new phone (second one, after returning first) is just sitting in my drawer and I'm back on my Excalibur. Squeaky cheap plastic is my pet peeve.
Unfortunately I'm through the 14 days return so I'm stuck with it.

I have one of the first HTC Dash 3G's, got it from Customer service before they were even available for sale online or stores, I have no problems with the buttons what-so-ever, no clicking, just smooth presses. I wonder if there was a shoddy batch that went through to some areas.

Try some rubbing alcohol
On my Ozone, I've noticed a bit of trouble with a few of the keys on the top row feeling spongy. I used a alcohol wipe to kind of loosen up the keys which worked great. I also had noticed the battery cover recently started creaking, so I tore a business card in half and placed it over the battery, which tightened that right up.

same problem here!
Now i know why there are less stocks of snap in asia! i have the same soft key problem, even after one to one exchange! am really disappointed with htc on this, not sure how many others have this problem and if there is anything we can do to fix this? maybe even take it apart??? arghhh...

I ended up selling my second Snap too.
Besides the sticky keys I just did not like it :-/
ookba's custom ROM made it a lot nicer but I just could not get used to the device. Yes the keyboard looks great but the overall design is odd (screen too small compared to the whole unit), it just did not feel balanced.
I have a bad feeling about the fate of the "standard" WinMo (non-touch) edition. The new professional devices are getting nicer. They need to get a new finger friendly OS and a proper capacitive touch screen - once they do that, non-touch will go extinct.
I guess it took me until now to see how Microsoft ignored mobile development for so long. What was killer technology in 2006 is just a mess by now.
I still love my Excalibur, I dare to say it was the best phone I ever had.
Here is how I imagine the perfect phone: Blackberry makes the hardware. Ookba joins Microsoft and they release WinMo 8, or so. XDA community builds GUI.

I really wonder how many people are facing this issue... sigh.
So far, it seems its happening all over the world. I have tested and changed 3units. The current one is a bit better ... at least the call button does not creaks as much. But I miss the e71 in terms of built quality. I was hoping there is some hack we can perform to fix this.

Hi guys
I bought my HTC Snap from Singapore. Experienced the same "weird" feeling, but only on the Call (Green) and End (Red) buttons.
Seems to be getting a tiny bit better after using it for a week (or maybe i've become accustomed haha)
Agree with you on the screen proportion thingy. I still love my old E61. Keyboard + Screen was spacious and lovely. Fast forward a few years and this is the best HTC could come up with?
Still scouring the forum for applications to customize my home screen (panels). WinMo 6.5. Any tips? Thanks in adv!

adhesive loosening on HD2?

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thats how mine is but in the bottom. not a big deal but i did feel it

several people reported the same thing before. screen not flush all the way around. there's no adhesive, the screen slides out of the outer sleeve if you remove the screws in back.

Oh...
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mine does it on the bottom.
it feels like there is a slight gap in between the bottom bezel and the screen.
It's not a problem at all, but it sure is annoying at times.

On the left side of my HD2 the screen is easier to push in at the top and bottom, but it takes a lot of pressure to make it "squeak".
If I had a cosmetic issue, you can bet I would be on a waiting list to get a replacement. The looks on these phones are nearly as important as the performance, IMHO.

oh i deff agree, @op, if you only just got it id be trying to take it back.

Same on mine at the bottom - just barely - if you slightly press between the usb and headphone jack you hear a slight (guess it sounds like) a click and you feel it slightly move. When the usb jack is plugged in it stops Some play and I don't think its worth returning - also don't think it will get worse. Case materials should have been a little more rigid. Think if you get a hard shell case or aluminum skin - when they become available you won't notice it. Talking to other guys with the HTC branded Euro version their build quality is a bit better. Think its pretty much the same with all HTC stuff - their branded models (TYTN TYTN II etc.) were build better than the AT&T versions - they also cost a lot more because they aren't subsidized.
Personally feel the HD2 of all the MS phones with the exception of the HTC TYTN I is the most solid. The Fuze which I just got rid of was probably the worst. The case was ok but the front keypad was pure junk - out of the box the thing felt like it was going to break and it never sat "square" in its opening. The USB ports on all of them were really weak and were super loose out of the box. The slide out keyboards always loosened up and had too much play.

stim141 said:
Personally feel the HD2 of all the MS phones with the exception of the HTC TYTN I is the most solid. The Fuze which I just got rid of was probably the worst. The case was ok but the front keypad was pure junk - out of the box the thing felt like it was going to break and it never sat "square" in its opening. The USB ports on all of them were really weak and were super loose out of the box. The slide out keyboards always loosened up and had too much play.
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For me, the Touch Pro 2 has top honors when it comes to "feeling" solid. My sister dropped it the other day and cracked the bevel, with a large triangle missing near the volume rocker and three other cracks on the bottom, top and opposite side.
I am encouraging her to return it and claim the insurance, but since there is no change in the quality of the phone's operation, she wants to keep it.
Again, for me, the TP2 seems more solid than the HD2, but the HD2 is very well-built compared to other phones. I am so paranoid about even putting my phone down on a hard surface, due to the sharp edges of the camera mount and the light metal case.
I will be installing my new invisibleSHEILD as soon as sirphunkee and I can make the time to meet somewhere clean (I have a 2yo at home ). I imagine my paranoia will drop a bit then...

I dropped my phone while working out at the gym.
I was on the treadmill, and dropped the phone from my hand to the treadmill belt, then it flew out (i was running pretty fast at speed 7) and ended up hitting the wall behind me. Well, I freaked out and ran over to check on the phone.
Even though I had NO protection, the phone was perfectly fine. Only a tiny scratch that's barely visible on the top left bezel, and everything was fine.
I really was surprised at the sturdiness of the phone.

Snarksneeze said:
For me, the Touch Pro 2 has top honors when it comes to "feeling" solid. My sister dropped it the other day and cracked the bevel, with a large triangle missing near the volume rocker and three other cracks on the bottom, top and opposite side.
I am encouraging her to return it and claim the insurance, but since there is no change in the quality of the phone's operation, she wants to keep it.
Again, for me, the TP2 seems more solid than the HD2, but the HD2 is very well-built compared to other phones. I am so paranoid about even putting my phone down on a hard surface, due to the sharp edges of the camera mount and the light metal case.
I will be installing my new invisibleSHEILD as soon as sirphunkee and I can make the time to meet somewhere clean (I have a 2yo at home ). I imagine my paranoia will drop a bit then...
Click to expand...
Click to collapse
My TP2 fell out of my hand in a parking lot, the thing didn't hit hard, but it left a small scratch on the screen (it was visible, but wasn't too obvious) and then some nicks at the corners of the device. It did look used. I returned it to T-Mo (I was still within 14-day remorse period) and used the money I got back to get an HD2 instead (for some reason I didn't qualify for either the full or the 11 month upgrade price, only 50 bucks discount... now that I think about it, I should have gotten it at full price, also, the day after it arrived (ordered online) T-Mo came out with the 2 for 1 smartphone, but alas, a new line was needed and I had no use for it).
I've dropped my HD2 at least 4 times since and there's not a nick on it. I figure the glass screen helps (as opposed to the TP2's plastic), even if it's a finger print magnet. I also have no problems with the screen or bezel being uneven, even after dropping it, nor have I had any single of the problems people complain about, so, go figure, I got the perfect production HD2.

Whew.... OK. Soooo glad to hear this isnt only my device. Mines is on the bottom. I also dont see it getting any worst and its so minor right now its probably not worth the hassle of returning. I tend to keep the gel case on it anyway..

thrashingdeth said:
thats how mine is but in the bottom. not a big deal but i did feel it
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Click to collapse
x2 same as mines.

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I had an issue with mine creaking, on the bottom. Mainly when I was pressing the start key, or back. Got a replacement and it seems better. For a phone seriously delayed I don't get how the quality is so terrible.

my first hd2 the camera lens started to rattle tmobile replaced it

Tm5078 said:
my first hd2 the camera lens started to rattle tmobile replaced it
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Click to collapse
Was it the camera lens or the casing around the camera?
After watching the tear-down video I could see how the camera casing could be improperly installed and loosen after a bit of handling, but I thought the lens was pretty solid...

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JWang158 said:
Seriously, this phone is turning out to be pretty half baked.
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Click to collapse
I disagree. Not sure if I got lucky or not, but my phone is in perfect condition despite being a month old and spending most of that time in my back pocket.
I've sat on it countless times, dropped it from my hand to the floor twice and dropped it from the car holder to the console in my vehicle so many times I can't count.
The only problem I have is with the SMS freeze, and I've solved 90% of that by keeping my inbox clean. If I have the money for a class 6 microSD card, I'd bet on having solved the other 10% of my problems.
Since upgrading my radio, I don't have any problems with dropped calls, missing texts, loss of 3G or any of the other popular issues that seem to be plaguing the new owners.
Since bad news always travels faster and wider than good news, one simply can't infer from the issues being discussed here that they are the norm. I would suspect a very small percentage of the HD2 owners frequent the forums here, and of those another small percentage are having hardware issues.
I've been through a few of these new phone releases here in the past and from my experience I would say that this is pretty normal for the first few months of a phone's release. In another month or so there will be a firmware upgrade to fix the freezing and icon switching, then a lot of the issues will switch from hardware to software. Soon after that, I expect everyone will be clamoring for the release of a Windows Phone 7 ROM, followed a few months later by a newer, faster phone that everyone will be switching to. A cycle, vicious but almost predictable.

Loose feeling buttons on the HD2 (Does your phone have this too?)

On the front of the HD2, on the panel for the buttons, the panel is well how do I say this, loose. Not to the point where its faulty, but enough to annoy me. I went today and returned my HD2 for a new one which still had this problem. Really its just a small movement but i was wondering if all devices are like this.
Waiting for your reply's,
Regards, Shatterv2.

Sorry mine are fine !

Wondering if the T-Mobile man will be mad if i go back tomorrow, after i just returned it

my buttons are 'loose' too

shak7i said:
my buttons are 'loose' too
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Click to collapse
In a serious tone, er?

yeah mine are quite loose alo, but im tempted to throw mine at the wall soon and claim on my insurance lol

Hehe
I'm wondering if this is annoying enough to actually make me go back tomorrow.

Mine are loose too, have been since day one. Volume buttons feel flimsy too.

conantroutman said:
Mine are loose too, have been since day one. Volume buttons feel flimsy too.
Click to expand...
Click to collapse
The reason why I began this thread was mainly to see If it's worth it to go back, UN-HSPL2 my phone again repack it all and return it for a new one. Seeing as others have the same problems I may not

I think its the case with a lot of phones.......
mine havent got any looser in the 7 months I've had it, its only around 1mm worth of movement, if that puts your mind at rest any.........

conantroutman said:
I think its the case with a lot of phones.......
mine havent got any looser in the 7 months I've had it, its only around 1mm worth of movement, if that puts your mind at rest any.........
Click to expand...
Click to collapse
Dosent hurt . Better than my old HD2 where the panel actually squeaked on the back button. Things like this that make me envy the buttons on the EVO and the Nexus. Damn you HTC

My front panel buttons don't even budge. Same for my volume button.
Weird?

Seems like some devices were damaged during shipping or something. I guess it bugs me to have a device worth 500-600 dollars and then have a loose panel on the front. Ill give it a week and i might go back to T-Mobile and make sure i get a good one

I thought that is how the buttons were. It's one long piece of plastic inserted between the glass screen. It can't be metal cause it might scratch the sides or something. The buttons on my HD2 has a small wiggle to it, but I've never seen anything otherwise. (with those type of buttons)
The HD2 is a quality device. After checking the volume buttons and the quality of the case, it just seems to me that that's the best those buttons can be at this time period. What do you guys think?

Month and a half of use - all are very tight/firm. Do get from time to time a little sticking noise on the power button but that seems to be fading. They should have been individual buttons instead of the single strip and have mechanical keys that were made of metal. Mine is the US version TMobile. Very solid phone. No complains so far and compared to my previous phones - TYTN I / TYTN II, Fuze this one seems to be built the best. No flex - super solid. The only thing that seems to be better built is the iPhone. Their latest version 4 seems super solid although I'd never buy it.

The buttons on my device are a bit loose too. Not when you simply press it but when you actually try to move them a bit. Anyway I can't be more descriptive LoL.
Nothing very annoying, I guess it's like the other poster said, a bit of plastic inserted between the screen. I had my doubts when I first got it (given that my Rhodium's buttons couldn't been more tight), but I can live with that. Like I said, not very irritating. The volume buttons though are very tight!

[DISCUSSION] The Desire-Z keyboard hinge thread - how loose is yours?

I know there are plenty of threads about G2 hinge issues, but I'd like to know about your Desire-Z keyboard hinges now that it has shipped.
I've just received my second Desire-Z this morning and it's probably worse than the first one. If pick up the phone, absolutely horizontal, from a table just by holding the upper section, the keyboard just falls half-open. Surely it shouldn't be like this? Here's a quick youtube video I took of my first phone:
Just wondering if I've been really unlucky, or are they basically all like this? I really hope not...
Andre

Mine does exactly the same. I'm not sure if this is normal or not, but I'm not very happy with it.
My other concern is that the screen wobbles back and forth when I have the phone closed if I tap on the left and right edges.
I think this is probably a design flaw rather than a specific device problem. You'll probably find they're all the same
Sent from my HTC Vision using XDA App

Cant quite tell what the angle is in the video.
If I pick up mine by just the top piece then it droops, but doesn't slide out.
If I hold it upside-down by the base it droops, but can't slide.
Whenever I pick up the phone though I hold it by the base, so in normal use it's perfectly fine.

I'm basically assuming that the spring should be just strong enough for the phone to hold itself together (i.e. without the keyboard dropping away at all) when it is gently lifted up from a flat surface. That's the benchmark I would want to see anyway, and neither of mine will do that.
I might take this up with HTC and see what their view on it is - I just hope they don't do an Apple and patronisingly say "you're holding it the wrong way".
Andre

I've just sent off an email to superEtrader asking for a refund as I'm not happy.
I hope they take it back without any hassle since their website says I can't return it if its been opened. Someone on here kindly pointed out the Distance Selling Regulations say I can open it and play with it (I have the PDF stored on my PC!), but I don't want to have that sort of hassle.

my phone has the same problem as the video.
Also, the screen slides down when im lying down, holding the phone by the keyboard.

My phone isnt quite a loose as in the video, but it does droop if I pick it up by the top section rather than the base & also if I am lying down and hold by keyboard it will start to shut... I kinda expected to have a loose hinge based on reviews that I had seen for G2 & at this point its only a very minor niggle, so I wont do any return until I find out there are Desire Zs out there that actually have a firm hinge.
On another note, I noticed yesterday that the black backing of the keyboard is a bit bubbly.. Im hoping that the backing wont start coming away down the road... but I guess only time will tell.

I found it hard to do what was shown on video, I never grabbed phone like this before. It never opened on its own even slightly. Also owned TP2 and never held it by the screen. I dont think people would actually ever hold it like that.
No offense to anyone, I just dont see any issues with my hinge. I know it opens when I hold it like on video or upside down, but If I havent read some posts, I would never try it.
This is just my personal opinion on the "hinges"

The design is for the way we hold and use our phones.. I feel for you bro, but noone holds their phone at the angle your showing this at..
I have had no problem at all yet with the everyday use of this beast)
JD

Honestly, at first it bothered, but really, it really starts to make sense for me now how it acts. If our hinge would be stronger, it'd be more difficult to open it and might have us actually break it.
Also, when I hold it while typing, I instinctively put my index fingers along the side of the keyboard/screen (once it is opened) and type with my thumbs. That way, it's impossible for the screen to fold back in closed position.
When I pick up my phone, I really don't pick it up by only one of the parts (screen/base). It's actually quite heavy at 180g and if I don't want to drop it, I rather pick up nicely and firmly.
So, really, after 4 days with my phone, the thing that bothers me more now isn't the screen, but the weight difference between my old Samsung Galaxy S (with gel back) and the Z.
Actually, funny anecdote, while playing Angry Birds, I actually opened the keyboard so I had a better grip on the phone.

daft.71 said:
Honestly, at first it bothered, but really, it really starts to make sense for me now how it acts. If our hinge would be stronger, it'd be more difficult to open it and might have us actually break it.
Also, when I hold it while typing, I instinctively put my index fingers along the side of the keyboard/screen (once it is opened) and type with my thumbs. That way, it's impossible for the screen to fold back in closed position.
When I pick up my phone, I really don't pick it up by only one of the parts (screen/base). It's actually quite heavy at 180g and if I don't want to drop it, I rather pick up nicely and firmly.
So, really, after 4 days with my phone, the thing that bothers me more now isn't the screen, but the weight difference between my old Samsung Galaxy S (with gel back) and the Z.
Actually, funny anecdote, while playing Angry Birds, I actually opened the keyboard so I had a better grip on the phone.
Click to expand...
Click to collapse
+1000000
QUOTE:Also, when I hold it while typing, I instinctively put my index fingers along the side of the keyboard/screen (once it is opened) and type with my thumbs. That way, it's impossible for the screen to fold back in closed position:END QUOTE
I could not have put it better myself....
JD

I think I'll just keep mine until we get confirmation that better-designed Desire Zs have been produced. The replacement is from HTC and not my supplier, so I should be able to do it at any time during the next 2 years... right?

Mine is pretty solid - I even text in bed and it doesn't fall. I have opened the keyboard once or twice by accident, which is quite funny..

Desire Z on Bell Canada Hinge problem
I have already gone through two DZ's and both have the "weak" hinge. Thankfully mine does not do what is shown in the Video in post #1, thats definitely a defect in my opinion. Just to compare notes on a relative basis here is what mine does.
When the phone is closed I turn it sideways (landscape) lift it from the bottom and then press on the left and right edges with my thumbs. The screen snaps nicely into place. If I then grap the device by the top two corners of the screen and lift it straight up and hold it perfectly horizontally the keyboard drops down. However, if I lift it up at a slight angle the keyboard remains "attached" to the screen. It seems as though there is a magnet of some kind holding it in place.
I instinctively hold it with forefingers and thumb to type much as I do on my Motorola Milestone which slides straight up and down and has no "hinge".
As for lying on my back and typing in Bed if I just hold the bottom portion keyboard along then the screen drops down. HOWEVER that is an extremely awkward way to type for anyone I would imagine.
The question is, did HTC design it to work in this way knowing that people "instinctively" do these types of actions in this way?? I am not sure they conduct such a detailed ergonomic study. There are people that have no hinge issues at all, but unless they apply specific tests as I did here it would be difficult to know if they are experiencing similar problems. If they are doing what comes naturally and holding it as nature intended then they would not deem that there are any problems.
Just my two cents.

This is worse than the "Is my trackpad wobbling?!" threads on CrackBerry. It's supposed to be loose so you can open it with one finger, according to HTC. If you don't like it, take it back (you can definitely get a refund, since it's only been out like 4 days or whatever) and get a new phone. Seriously. You want a stiff slide, get a Milestone, then you have nothing to complain about.

Bought 2 today, they're (identically!) quite loose. I was really worried before buying that I'm gonna get the 'loose one' but to be honest it's not an issue as it's a very weird way to hold your phone and like others said you instinctively hold the device with your thumb and index fingers as that's where they end up when you open the phone. Furthermore, if opened and held vertically just by the bottom, the top part stays in place and only drops down at ~40 deg angle, so unless you text a lot in bed while holding the phone upside down and holding it just by the bottom bit, you won't have a problem. If I lift it up like in the video (it's actually quite an effort) the parts will separate.

Yeah, mine is the same, but dont know why people are making such a big fuss on it, why not for example make a big fuss on the speaker quality instead?

Yeah the speaker is ****, its the one thing that is crap with this phone...
Sent from my Desire Z Beast

Did you ever think choosing a phone would be like choosing a girlfriend. At least with the Desire Z you can test it out in the shop to see if its loose before getting it home and having a nasty surprise lol XD

I never knew I had a hinge problem until I watched the videos. Some people have way to much time on their hands.
Sent from my T-Mobile G2 using XDA App

Loose Back and Search Buttons

I have been using a LG Optimus 7 phone from Telus for the past week, and since day one I felt that the back and the search button were a bit loose. There is basically a extra noise other than the clicking, kind of like a piece of plastic chipping, that comes out if I do not press the key right on the chrome-embedded symbol. The same is true of the search button, but to a lesser extent. Basically, the button presses were not "consistent".
I thought this was normal, until I visited the Telus store I bought it from. I tried the demo unit, and it felt normal, no extra clicky feeling. I asked the rep, and he brought a live unit from the back, and the same story, it was normal, and not like mine. So I am taking my handset back and replacing it with a new one tomorrow.
Anyone else experienced the same? If so, I recommend you do not compromise, and take it for replacement or "repair", as it can get annoying, given the sheer number of times the back button is used.
EDIT: I have replaced the unit, and the new one feels a lot better than the last one. I finally understand what some review sites were talking about, when they spoke of the very neat clicking of the tactile buttons.
However, I hate Telus, and their ****ty customer service. I was assured that the unit given to me was a new one. I was too concerened with checking the functionality of the keys, that I did not bother to look at the software. Basically, the handset given to me was a demo unit that was brought from the back to be shown to potential customers, or so I presume, since there was a live account already signed up on the phone, and obviously, I did not get the welcome screen upon first boot. Another anomaly I should have noticed in the store was the fact that the battery was already in the phone, and there was a lot of greasy fingerprints both on the screen, and on the back cover (inside and out). Now I am pissed, and taking the unit back for some "discussion" with the sales rep and the store manager. This was absolutely unacceptable. I bought the phone out of contract as well, so I will not be making compromises simply becuase of the amount that I paid for this phone.
PS: There were two tiny scratches on the back of the phone as well, as if the metal came was dragged on a table or something. Seriously, WTF TELUS!
EDIT 2: So, I exchanged this second handset as well. I really want to love this handset, but Telus and LG are making it extremely difficult. The store rep, obviously frustrated with my second product exchange, made it clear that "this is where we draw the line" on the exchanges. He brought FIVE brand new devices that had just arrived. I tried every single one, and EVERY SINGLE ONE made a different noise when clicking the buttons, some were loose and wobbly, others extremely quiet, but hard to press. Talk about consistency! I finally chose the most solid one that I found to be working well. Yet, after one day's use, the START BUTTON now is quite loose and wobbly. I think I will go back, or just hit up LG on possible solutions.
I wish there were tear-downs of this phone out there, so I could have possibly fixed it myself. I just don't want to be adventurous with the dis-assembly process.
Also, an issue that ALL the phones had was that the LED backlight has a problem at the bottom of the screen. To see this for yourself, put backlight brightness on low, and bring up white or grey screens. It is too obvious to miss...

I really wish this had gotten more attention, as it is a serious problem, so a slight BUMP!
Edit: I will never buy a product with physical front buttons again. Seriously, WTF?!!
And the vibration is also really weak. I was using a Samsung feature phone before, and my whole body would shake on the vibration, but now, I barely ever notice it, even if it is in my front jeans pockets.
Otherwise, I really like Windows Phone 7, wish the updates would flow sooner and faster and periodically to add features though.
And I like the phone. It is solidly built, and has a great feel to it when you hold it. The LCD is also very sharp and has nice contrast. If it wasn't for the buttons, and perhaps it had buttons similar to HTC Desire or something similar, then I would have loved this phone.

I have the same things on my LG. More on the back button than search. It is quite annoying and about the only thing that feels "cheap" on the phone. Seems lika really stupid design when everything else is so solid.
Haven't decided what to do yet. Hopefully the button will wear down a bit so it won't make the clicky noise when it connects to the bottom frame.
Now the bluetooth headset pairing not working is pissing me off waaaay more tho.

Hi!
I got mine last week - I am little confused about this as well. It does give it cheap feeling. I got a question besides the buttons, regarding vibration - How do i set it to high - Cause I think I have it ON high but I cant even feel it. Seems really weak. IF I am doing something wrong in settings please let me know. Or let me know the settings you have used I will give that a try. I like windows OS but not extremely happy with LG product.

Now the plastic cover on the windows/start button is starting to wear off in one corner. Wont last long for sure.

:S
same boat as you guys I got mine the very next day, BAM same thing button stopped working and your right telus was not helpful at all the call center agent's advice was "well maybe you dropped it." I went to the store and swapped it out this one works well we'll see for how long.