Database Users

Top row (function-) keys click/sound funny

Just picked up a Snap. (Euro model)
The top row keys (menu keys, home, back, etc..) make a funny sound when I click them. They feel very "wrong". It sounds like it makes a click before I actually push it all the way in. So there is a sorta plastic-y double-click sound.
I rushed back to the store and the guy opened another box to compare and that was making the same noise too. He suggested it's new and will break in with time. (The display model was good but it has been "broken in" by a lot of customers.)
(QWERTY part of keyboard is fine.)
I'm inclined to think BOTH phones had a problem and it makes me feel uncomfortable.
I had a similar experience with a laptop's touchpad button once and it got worse over time. So this is why I'm pessimistic.
Has anyone else had this problem/issue?

here i'm. same problem on my italian htc snap.
is there something that can we do to fix this problem?

Well it's good to know.... but also sad news because apparently HTC screwed up something.
After using mine for 24 hours the problem was worsening so I just returned it to the store.
I don't know how old is yours (and if it's getting better or worse), maybe you can also return it?
I didn't get another one because frankly I was not awed by the Snap.
Coming from an Excalibur (S620) and based on specs I was expecting to be blown away by the performance of Snap.
But with 3VOLUTION's latest 6.5 ROM on my trusty (and beaten) Excalibur I could not see any improvement. (minus, of course, 3G and GPS)
Maybe I will buy another Snap in the future but going to wait until this hardware issue gets acknowledged/fixed.
PS. It is important to point out, the phone they had on display -abused by a lot of people- was PERFECT. Strange.
@an.ghezzi - please let me know the age of your phone and how this issue develops over time.

i've bought the snap just a week ago and the problem is always here.
not worse, not better. let's wait, maybe someone can tell us what's wrong.
: )
PS. the "funny sound" came only from the "call" and "home" buttons. the others sounds ok...

Just an update.
I picked up a second Snap a couple of weeks ago. Tried the keys in the store and they were not perfect but almost.
Lately I'm getting pissed off with them again. They are just as bad as the first one was. And I know this is a minor problem - probably not even a problem for most people - but I get so frustrated by it. This damn thing feels so cheap. Cheap crap plastic. My Excalibur is 3 years old but still rocking stronger.
I'm not happy.

Same with me. I have a T-Mobile Dash 3G and was wondering why this was happening. It's happening on my left softkey button and home button. I'm gonna take it back to T-Mobile on Tuesday.

Yeah I'm very pissed about this. This new phone (second one, after returning first) is just sitting in my drawer and I'm back on my Excalibur. Squeaky cheap plastic is my pet peeve.
Unfortunately I'm through the 14 days return so I'm stuck with it.

I have one of the first HTC Dash 3G's, got it from Customer service before they were even available for sale online or stores, I have no problems with the buttons what-so-ever, no clicking, just smooth presses. I wonder if there was a shoddy batch that went through to some areas.

Try some rubbing alcohol
On my Ozone, I've noticed a bit of trouble with a few of the keys on the top row feeling spongy. I used a alcohol wipe to kind of loosen up the keys which worked great. I also had noticed the battery cover recently started creaking, so I tore a business card in half and placed it over the battery, which tightened that right up.

same problem here!
Now i know why there are less stocks of snap in asia! i have the same soft key problem, even after one to one exchange! am really disappointed with htc on this, not sure how many others have this problem and if there is anything we can do to fix this? maybe even take it apart??? arghhh...

I ended up selling my second Snap too.
Besides the sticky keys I just did not like it :-/
ookba's custom ROM made it a lot nicer but I just could not get used to the device. Yes the keyboard looks great but the overall design is odd (screen too small compared to the whole unit), it just did not feel balanced.
I have a bad feeling about the fate of the "standard" WinMo (non-touch) edition. The new professional devices are getting nicer. They need to get a new finger friendly OS and a proper capacitive touch screen - once they do that, non-touch will go extinct.
I guess it took me until now to see how Microsoft ignored mobile development for so long. What was killer technology in 2006 is just a mess by now.
I still love my Excalibur, I dare to say it was the best phone I ever had.
Here is how I imagine the perfect phone: Blackberry makes the hardware. Ookba joins Microsoft and they release WinMo 8, or so. XDA community builds GUI.

I really wonder how many people are facing this issue... sigh.
So far, it seems its happening all over the world. I have tested and changed 3units. The current one is a bit better ... at least the call button does not creaks as much. But I miss the e71 in terms of built quality. I was hoping there is some hack we can perform to fix this.

Hi guys
I bought my HTC Snap from Singapore. Experienced the same "weird" feeling, but only on the Call (Green) and End (Red) buttons.
Seems to be getting a tiny bit better after using it for a week (or maybe i've become accustomed haha)
Agree with you on the screen proportion thingy. I still love my old E61. Keyboard + Screen was spacious and lovely. Fast forward a few years and this is the best HTC could come up with?
Still scouring the forum for applications to customize my home screen (panels). WinMo 6.5. Any tips? Thanks in adv!

Loose feeling buttons on the HD2 (Does your phone have this too?)

On the front of the HD2, on the panel for the buttons, the panel is well how do I say this, loose. Not to the point where its faulty, but enough to annoy me. I went today and returned my HD2 for a new one which still had this problem. Really its just a small movement but i was wondering if all devices are like this.
Waiting for your reply's,
Regards, Shatterv2.

Sorry mine are fine !

Wondering if the T-Mobile man will be mad if i go back tomorrow, after i just returned it

my buttons are 'loose' too

shak7i said:
my buttons are 'loose' too
Click to expand...
Click to collapse
In a serious tone, er?

yeah mine are quite loose alo, but im tempted to throw mine at the wall soon and claim on my insurance lol

Hehe
I'm wondering if this is annoying enough to actually make me go back tomorrow.

Mine are loose too, have been since day one. Volume buttons feel flimsy too.

conantroutman said:
Mine are loose too, have been since day one. Volume buttons feel flimsy too.
Click to expand...
Click to collapse
The reason why I began this thread was mainly to see If it's worth it to go back, UN-HSPL2 my phone again repack it all and return it for a new one. Seeing as others have the same problems I may not

I think its the case with a lot of phones.......
mine havent got any looser in the 7 months I've had it, its only around 1mm worth of movement, if that puts your mind at rest any.........

conantroutman said:
I think its the case with a lot of phones.......
mine havent got any looser in the 7 months I've had it, its only around 1mm worth of movement, if that puts your mind at rest any.........
Click to expand...
Click to collapse
Dosent hurt . Better than my old HD2 where the panel actually squeaked on the back button. Things like this that make me envy the buttons on the EVO and the Nexus. Damn you HTC

My front panel buttons don't even budge. Same for my volume button.
Weird?

Seems like some devices were damaged during shipping or something. I guess it bugs me to have a device worth 500-600 dollars and then have a loose panel on the front. Ill give it a week and i might go back to T-Mobile and make sure i get a good one

I thought that is how the buttons were. It's one long piece of plastic inserted between the glass screen. It can't be metal cause it might scratch the sides or something. The buttons on my HD2 has a small wiggle to it, but I've never seen anything otherwise. (with those type of buttons)
The HD2 is a quality device. After checking the volume buttons and the quality of the case, it just seems to me that that's the best those buttons can be at this time period. What do you guys think?

Month and a half of use - all are very tight/firm. Do get from time to time a little sticking noise on the power button but that seems to be fading. They should have been individual buttons instead of the single strip and have mechanical keys that were made of metal. Mine is the US version TMobile. Very solid phone. No complains so far and compared to my previous phones - TYTN I / TYTN II, Fuze this one seems to be built the best. No flex - super solid. The only thing that seems to be better built is the iPhone. Their latest version 4 seems super solid although I'd never buy it.

The buttons on my device are a bit loose too. Not when you simply press it but when you actually try to move them a bit. Anyway I can't be more descriptive LoL.
Nothing very annoying, I guess it's like the other poster said, a bit of plastic inserted between the screen. I had my doubts when I first got it (given that my Rhodium's buttons couldn't been more tight), but I can live with that. Like I said, not very irritating. The volume buttons though are very tight!

Loose Back and Search Buttons

I have been using a LG Optimus 7 phone from Telus for the past week, and since day one I felt that the back and the search button were a bit loose. There is basically a extra noise other than the clicking, kind of like a piece of plastic chipping, that comes out if I do not press the key right on the chrome-embedded symbol. The same is true of the search button, but to a lesser extent. Basically, the button presses were not "consistent".
I thought this was normal, until I visited the Telus store I bought it from. I tried the demo unit, and it felt normal, no extra clicky feeling. I asked the rep, and he brought a live unit from the back, and the same story, it was normal, and not like mine. So I am taking my handset back and replacing it with a new one tomorrow.
Anyone else experienced the same? If so, I recommend you do not compromise, and take it for replacement or "repair", as it can get annoying, given the sheer number of times the back button is used.
EDIT: I have replaced the unit, and the new one feels a lot better than the last one. I finally understand what some review sites were talking about, when they spoke of the very neat clicking of the tactile buttons.
However, I hate Telus, and their ****ty customer service. I was assured that the unit given to me was a new one. I was too concerened with checking the functionality of the keys, that I did not bother to look at the software. Basically, the handset given to me was a demo unit that was brought from the back to be shown to potential customers, or so I presume, since there was a live account already signed up on the phone, and obviously, I did not get the welcome screen upon first boot. Another anomaly I should have noticed in the store was the fact that the battery was already in the phone, and there was a lot of greasy fingerprints both on the screen, and on the back cover (inside and out). Now I am pissed, and taking the unit back for some "discussion" with the sales rep and the store manager. This was absolutely unacceptable. I bought the phone out of contract as well, so I will not be making compromises simply becuase of the amount that I paid for this phone.
PS: There were two tiny scratches on the back of the phone as well, as if the metal came was dragged on a table or something. Seriously, WTF TELUS!
EDIT 2: So, I exchanged this second handset as well. I really want to love this handset, but Telus and LG are making it extremely difficult. The store rep, obviously frustrated with my second product exchange, made it clear that "this is where we draw the line" on the exchanges. He brought FIVE brand new devices that had just arrived. I tried every single one, and EVERY SINGLE ONE made a different noise when clicking the buttons, some were loose and wobbly, others extremely quiet, but hard to press. Talk about consistency! I finally chose the most solid one that I found to be working well. Yet, after one day's use, the START BUTTON now is quite loose and wobbly. I think I will go back, or just hit up LG on possible solutions.
I wish there were tear-downs of this phone out there, so I could have possibly fixed it myself. I just don't want to be adventurous with the dis-assembly process.
Also, an issue that ALL the phones had was that the LED backlight has a problem at the bottom of the screen. To see this for yourself, put backlight brightness on low, and bring up white or grey screens. It is too obvious to miss...

I really wish this had gotten more attention, as it is a serious problem, so a slight BUMP!
Edit: I will never buy a product with physical front buttons again. Seriously, WTF?!!
And the vibration is also really weak. I was using a Samsung feature phone before, and my whole body would shake on the vibration, but now, I barely ever notice it, even if it is in my front jeans pockets.
Otherwise, I really like Windows Phone 7, wish the updates would flow sooner and faster and periodically to add features though.
And I like the phone. It is solidly built, and has a great feel to it when you hold it. The LCD is also very sharp and has nice contrast. If it wasn't for the buttons, and perhaps it had buttons similar to HTC Desire or something similar, then I would have loved this phone.

I have the same things on my LG. More on the back button than search. It is quite annoying and about the only thing that feels "cheap" on the phone. Seems lika really stupid design when everything else is so solid.
Haven't decided what to do yet. Hopefully the button will wear down a bit so it won't make the clicky noise when it connects to the bottom frame.
Now the bluetooth headset pairing not working is pissing me off waaaay more tho.

Hi!
I got mine last week - I am little confused about this as well. It does give it cheap feeling. I got a question besides the buttons, regarding vibration - How do i set it to high - Cause I think I have it ON high but I cant even feel it. Seems really weak. IF I am doing something wrong in settings please let me know. Or let me know the settings you have used I will give that a try. I like windows OS but not extremely happy with LG product.

Now the plastic cover on the windows/start button is starting to wear off in one corner. Wont last long for sure.

:S
same boat as you guys I got mine the very next day, BAM same thing button stopped working and your right telus was not helpful at all the call center agent's advice was "well maybe you dropped it." I went to the store and swapped it out this one works well we'll see for how long.

Omnia 7 vs Trophy

Hi guys,
Do to some over zealous clicking, I've managed to order both the Omnia 7 and Trophy phones. I'm going to send one of them back (unopened, so I can get my money back!), but the question is, which?
I know its a loaded question on this forum, but I'd be grateful for any advice.
My potential issues with the Omnia are:
1. There seems to be many more reports of faulty Omnia units than Trophy ones. It that your experience?
2. Samsung have a bad rep when it comes to updates, and the latest debacle with NoDo doesn't ease my mind. In your estimation, once they sort themselves out, does you see the upgrade to Mango going smoothly? (or even happening at all?)
3. Does the unit scratch easily? I have a Desire at the moment, and that has completely resisted all the abuse I've subjected it to and looks as good as new.
4. Is the power button placement really annoying?
By way of background, I've arrived at WP7 after long experience with iOS and Android, and I've fully researched WP7 - so I know that I will be happy with current functionality, though of course, I'm looking forward to future Mango goodness
Thanks for any help making my decision.
Cheers,
Ian

ianjohndawson said:
1. There seems to be many more reports of faulty Omnia units than Trophy ones. It that your experience?
Click to expand...
Click to collapse
Not really, I've heard of a lot of Trophys that froze or restart themselves but that should be gone with the firmware updates I think.
With the Omnia 7 I have just heard some reports of dead pixels but mine has been fine and is running without problems for months now.
2. Samsung have a bad rep when it comes to updates, and the latest debacle with NoDo doesn't ease my mind. In your estimation, once they sort themselves out, does you see the upgrade to Mango going smoothly? (or even happening at all?)
Click to expand...
Click to collapse
Nobody knows what the future brings, but I'm confident that the problems they had are now sorted out and will not affect the Mango-update. BTW I didn't have any problems updating either.
3. Does the unit scratch easily? I have a Desire at the moment, and that has completely resisted all the abuse I've subjected it to and looks as good as new.
Click to expand...
Click to collapse
I always take care of my phones...my Omnia7 is looking like a new one after 6 months, as did the HD2 and the Xperia X1 before.
If you aren't careful, the camera lens might get scratched on a rough surface because it's very even with the housing.
4. Is the power button placement really annoying?
Click to expand...
Click to collapse
A clear NO!
The power button placement is absolutely the best position one can have for it.
All my previous phones did switch on and unlock themselves when I placed the phone in my pocket (because then the phone is upside down and through gravity the button is pressed when moving). With the Omnia7 position this is no issue anymore. The button is easy to reach but there are no unwanted button presses anymore. I'm very glad the button is where it is and I doubt I would buy a phone with the power button on top anytime again.

You can't compare these two phones.
The trophy is a mid range device while the Omnia 7 is the best WP7 phone.

1. There seems to be many more reports of faulty Omnia units than Trophy ones. It that your experience?
From personal experience i seem to see most problems have been reported here on HD7s / DVPs
2. Samsung have a bad rep when it comes to updates, and the latest debacle with NoDo doesn't ease my mind. In your estimation, once they sort themselves out, does you see the upgrade to Mango going smoothly? (or even happening at all?)
The first ones were a bit of a **** up however by sticking to the carrier approval i don't really see much cause for concern. My updates went flawlessly on my Omnia 7. I can only see the process getting smoother
3. Does the unit scratch easily? I have a Desire at the moment, and that has completely resisted all the abuse I've subjected it to and looks as good as new.
Supposedly the Omnia 7 has Gorilla Glass so should be resistant. There is a thread on here about Gorilla Glass on the Omnia 7 and the absue people have subjected thier phones to. Check it out it should help ease your mind!
4. Is the power button placement really annoying?
I read about this in reviews and it is completely unfounded. It is not annoying and i have never accidently hit it during a call. If anything it is nice and easy to use as it is a natural place my thumb falls when i pick up the phone.
The Omnia 7 is a really nice unit. It's solidly built and the screen is gorgeous. I would definitely buy it again given the choice of any current WP7 handset.

1. There seems to be many more reports of faulty Omnia units than Trophy ones. It that your experience?
Not sure about the Trophy, but I have never had any problems with my Omnia 7. I have been using it pretty much since it came out in the UK
2. Samsung have a bad rep when it comes to updates, and the latest debacle with NoDo doesn't ease my mind. In your estimation, once they sort themselves out, does you see the upgrade to Mango going smoothly? (or even happening at all?)
Again, haven't had any problems with the NoDo update. I reckon Mango will be fine. Sorta related to updates, I think HTC will always be quicker to resolve any problems with firmware etc. Also they have better device specific apps. Samsung apps are useless on the whole and haven't been updated for a while now.
3. Does the unit scratch easily? I have a Desire at the moment, and that has completely resisted all the abuse I've subjected it to and looks as good as new.
I've got one little nick on the plastic bit around the phone and 2 very fine scratches on the screen after about 5 months of abuse. I tend to drop my phones a lot.. certainly looks better than my Desire did after 5 months
4. Is the power button placement really annoying?
I reckon some reviewers just got lazy and copied each other regarding this point. If they bothered to use the phone, they would find that there is no problem at all with the button placement! I've never accidentally switched off the phone during a phone call or while i've been using the phone.. I think it was just a theoretical issue from lazy reviewers! As others have been saying, the button location is actually pretty handy for when you want to lock your phone etc.
I don't really have any regrets about the handset itself. It seems to perform as expected... I'd only say that the storage space may not be enough for some people and also the Samsung apps are pretty pants compared to HTC and LG.. and I don't see them improving!

Thanks guys, that was really really helpful - decision made! (on the side of the Omnia, obviously)
Hopefully it'll be with me by the end of the week in time to distract me from the Royal Wedding, and see me through to the explosion of new WP7 phones in 2012

I could not agree more. I bought Omnia 7 three times. Each almost every month I have been replacing with a brand new one and it just delights me to look at when it looks me back with those colours.

Well, I like my Omnia and will keep it probably. But in my opinion the screen has its flaws. The color and the blacks are gorgeous but the resolution is not. You could see that especially with smaller fonts. Not a big deal for me but it's a fact. If you hold the phone normally you wouldn't even recognise.

Well it arrived yesterday with an unexpected bonus - it's the 16gb version! Unbranded other than a T-mobile splash screen. I've resisted flashing it, will wait to see what happens with updates over the next month.
Everything everyone said about the screen is true, was surprised how great it was, and how well it works in daylight. Button placement is great, it really
Sent from my OMNIA7 using XDA Windows Phone 7 App

(Oops!) ... Is a very slippery fish though!
Sent from my OMNIA7 using XDA Windows Phone 7 App

Gonna join the chorus and quote each question and answer immediately after. Hope my answers can lend some insight!
ianjohndawson said:
1. There seems to be many more reports of faulty Omnia units than Trophy ones. It that your experience?
Click to expand...
Click to collapse
I've had some minor dramas with my Omnia 7. A few months ago in January when it was raining constantly for like 3 weeks and the air was thick with moisture, the phone kept constantly beeping as though it was being plugged in to charge, even when it wasn't. It stopped doing this after the weather fined up and hasn't done it since. I'm going to assume it was moisture related. Another problem I've had is the audio sometimes doesn't record in video recorder mode. See the thread in this forum for my experiences with this issue (which seems to have gone away since I installed NoDo via Chevron updater).
2. Samsung have a bad rep when it comes to updates, and the latest debacle with NoDo doesn't ease my mind. In your estimation, once they sort themselves out, does you see the upgrade to Mango going smoothly? (or even happening at all?)
Click to expand...
Click to collapse
This one comes down to the carriers in my opinion. I'm in Australia, and they're only just now rolling out the NoDo update. Meanwhile it's been officially available in other territories. So your mileage will vary.
Honestly though, if the hacking community keeps it up, and I can get Mango via Chevron updater or some other method, I really couldn't care how long Optus takes.
3. Does the unit scratch easily? I have a Desire at the moment, and that has completely resisted all the abuse I've subjected it to and looks as good as new.
Click to expand...
Click to collapse
I really hate to admit it, as I'm typically quite precious with my gadgets, but I've drunkenly dropped my phone several times. Once it hit concrete, landing on the corner which resulted in it being sort of flattened, which was purely cosmetic and I managed to fix on my own anyway.
Another time I dropped it and it went screen first straight flat onto concrete and not a thing happened. Other than that I've kept it in pockets without other items, so there hasn't been any chance for the screen to scratch, really. But I've noticed no structural damage beyond the corner I mentioned. It seems to be quite a resilient screen. Really, it's going strong considering the regrettable abuse.
4. Is the power button placement really annoying?
Click to expand...
Click to collapse
NO! I absolutely LOVE where it's placed. I was a little concerned when I read reviewers talking about accidentally turning off the phone while talking on it... but now I don't even know what they were talking about!
I typically hold my phone in my left hand so I can swipe with my right index finger, and the lock key ends up right under where my index finger rests, so I can lock and unlock it without having to move my finger positions so (excluding drunken negligence), I don't have to worry about dropping the phone while fumbling to re-lock it. It really is ideal, and I'm glad the Galaxy S II (which I am pushing my sister to buy) has the same placement. Samsung is really onto something, I think
Edit: Poop. Didn't notice you already made your mind. Whoops!

ianjohndawson said:
(Oops!) ... Is a very slippery fish though!
Sent from my OMNIA7 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
Yes it is!! When I got mine I bought a an advanced flexishield skin porduct code 26589 from Mobilefun. Its great and I recomnmend something like this to avoid dropping it. The Omnia 7 is a fantastic WP7 and I am loving it!!

Home button durability.. lets talk..

So, like many, i have jumped on the S6 bandwagon, and am rather enjoying it so far (so much so that i haven't even bothered with bootloader or root yet). And while over the few days so far the glass is great (i would hope so.. sheesh), i have noticed some scratches already on the home button. Now, being that no phone will ever stay perfect, i accept that wear and tear will happen, but i was surprised to see it this early.
Certainly, i am happy enough with the phone (non scratched glass, good battery life (with bloat disabled), etc), but am curious to see if i am alone in this, or others have the same issue.
And more to that - will the scratches become a problem for the fingerprint reader (something i do enjoy using, and would like to keep doing so)? Perhaps some voices of experience can bring some wizdom..

Divine_Madcat said:
So, like many, i have jumped on the S6 bandwagon, and am rather enjoying it so far (so much so that i haven't even bothered with bootloader or root yet). And while over the few days so far the glass is great (i would hope so.. sheesh), i have noticed some scratches already on the home button. Now, being that no phone will ever stay perfect, i accept that wear and tear will happen, but i was surprised to see it this early.
Certainly, i am happy enough with the phone (non scratched glass, good battery life (with bloat disabled), etc), but am curious to see if i am alone in this, or others have the same issue.
And more to that - will the scratches become a problem for the fingerprint reader (something i do enjoy using, and would like to keep doing so)? Perhaps some voices of experience can bring some wizdom..
Click to expand...
Click to collapse
Mine had scratches right out of the box and I scratched it further thinking there is a protective film over it since it looked like it had one. Its definitely a concern in the long run though I was able to get rid of the scratches by using toothpaste. My home button also wobbles a bit vertically and if I tap it gently in the left corner, it creates a clicky noise. The biggest concern for me right now is the pink tint on my s6's screen on the bottom half and left side. I can exchange but may end up getting the same/worse unit since most of the people who faced this issue ended up getting worse/similar units.
Will the finger print scanner stop working after many scratches is something we can only guess at the moment.

What's it made of?

The home button had the same vulnerability on the Note 4 and Note Edge, but it never affected the fingerprint reader. Micro scratches galore, but nothing too glaring and didn't affect the functionality.

Well, i certainly will agree right now, what i see is micro, and has had no impact on the scanning (4 fingers registered, no issue at all). I am a little disappointed that with the excellent build otherwise exhibited, something people will use most may be the most prone to scratches; but i also accept that that sensor may not work with more durable materials.
Still, a little more reassuring that the Note 4 is similar and should be ok..

I've noticed some minor scratches too on my home button. I'm not sure whether they were there out of the box as I didn't think to look closely at the time.
I imagine you could take a cheap plastic/PET type screen protector and cut out an oval shape and put it on the button. I'm not sure whether that would change the fingerprint recognition or not since I don't know how those scanners work. It would be easy to test though even before trying to cut the shape out.

Divine_Madcat said:
So, like many, i have jumped on the S6 bandwagon, and am rather enjoying it so far (so much so that i haven't even bothered with bootloader or root yet). And while over the few days so far the glass is great (i would hope so.. sheesh), i have noticed some scratches already on the home button. Now, being that no phone will ever stay perfect, i accept that wear and tear will happen, but i was surprised to see it this early.
Certainly, i am happy enough with the phone (non scratched glass, good battery life (with bloat disabled), etc), but am curious to see if i am alone in this, or others have the same issue.
And more to that - will the scratches become a problem for the fingerprint reader (something i do enjoy using, and would like to keep doing so)? Perhaps some voices of experience can bring some wizdom..
Click to expand...
Click to collapse
any chance the micro scratches were there out of the box? i've had mine since April 1st and don't see any scratches...yet.

mrvirginia said:
any chance the micro scratches were there out of the box? i've had mine since April 1st and don't see any scratches...yet.
Click to expand...
Click to collapse
Actually, yes, it is quite possible, as i noted them just about the second day i had it, and was shocked to see them. I may not have the smoothest thumbs, but the scratches went all the way across, which is also odd.
So far, no real issues, but it was surprising to see (part of me wrongly assumed the button was also glass).

Divine_Madcat said:
Actually, yes, it is quite possible, as i noted them just about the second day i had it, and was shocked to see them. I may not have the smoothest thumbs, but the scratches went all the way across, which is also odd.
So far, no real issues, but it was surprising to see (part of me wrongly assumed the button was also glass).
Click to expand...
Click to collapse
honestly it should be glass. guess they're still working on premium quality 100%
it may be more likely that they were there out of box. i've tried scratching mine with my nail and no dice.
they have some assembly line and packing kinks to work out clearly. my device thankfully came unscathed but the plastic wrap that covered the phone looked like someone had pulled it back on with their finger/nail - there were 3 little indentions on it.

So, i hope its not related, but i have had my phone now fail to read my fingerprint a few times, and pop up a notice saying there was a failure, and if it keeps happening, reboot the phone. A reboot (or even manual unlock) seems to work, but i am hoping its not a sign of things to come...

No micro-scratches here yet....

I've confessions to make: I'm obsessed with physical buttons wearing off! The first app I installed is "pie control", which is something I really got accustomed to and find more practical than using home button and recent button, incidentally this saves a lot of click on the home button. I've been using for a while even an accessibility feature that let you wake up the phone by waving in front of it, to be honest I don't use much this one. Then again I use Nova Launcher and I set up a shortcut to lock the phone double tapping the display. I know I'm way overcaring about this, on the other hand I just dismissed my old S3 that was still practically perfect even after almost 3 years of usage.

Divine_Madcat said:
So, i hope its not related, but i have had my phone now fail to read my fingerprint a few times, and pop up a notice saying there was a failure, and if it keeps happening, reboot the phone. A reboot (or even manual unlock) seems to work, but i am hoping its not a sign of things to come...
Click to expand...
Click to collapse
Let me recommend you something what I personally did after finding micro scratches right out of the box. Use an ear bud (used to clean ear) and a very small amount of toothpaste. Apply a little paste on the bud and gently rub the home button for a min or so. Once done, wipe it from a damp cloth and also taking out bits an pieces of the paste that may have got around the gaps.
I was completely able to remove micro scratches doing the above and hope it helps you too. People have also used the above method to clean their camera lenses with great effect. Look out for a thread under the Xperia Z3 compact page where people complaint of having scratches on their camera lens after using the phone for a while.
Note - Dont rub too hard on the home button. It wont harm but will take away the gloss from the button leaving it looking matte.

CafeKampuchia said:
What's it made of?
Click to expand...
Click to collapse
The button is actually metal, but the substrate for the sensor (on top) is of a type of polymer film- like plastic? I'll post a source link when I get a chance. Thx
See link:
It's definitely not durable
https://techpolarity.wordpress.com

I'll give it a try tonight the toothpaste and the q-tips .... hope it works... i'll try to be as gentle as possible and go up from there ... thanks for the info man. Same problem here. Came, I believe scratched from the box, had a scratch on it from the first day and it went up from there. Dunno what is wrong with samsung they always have to screw up somehow.

Hawkeye1103 said:
I'll give it a try tonight the toothpaste and the q-tips .... hope it works... i'll try to be as gentle as possible and go up from there ... thanks for the info man. Same problem here. Came, I believe scratched from the box, had a scratch on it from the first day and it went up from there. Dunno what is wrong with samsung they always have to screw up somehow.
Click to expand...
Click to collapse
Yeah... I do believe they messed up this time.
https://techpolarity.wordpress.com
They decided to use a non-durable substrate. The above article explains why. Good luck!

Lucidd33 said:
Yeah... I do believe they messed up this time.
https://techpolarity.wordpress.com
They decided to use a non-durable substrate. The above article explains why. Good luck!
Click to expand...
Click to collapse
This is just conjecture. While it may very well be true, the author doesn't give any evidence or references to back this claim. For all we know, Samsung may have chosen plastic simply because it was cheaper.

when the iPhone 5S was launched, a few people expressed concerns that the sort of CMOS scanner they were using tends to deteriorate over time. This, thankfully, hasn't proven to be the case; however I think that this deterioration is mitigated by an exceptionally strong sapphire glass coating on the 5S's home button - and now on the 6 and 6 Plus.
I have concerns for the durability of the S6 home button too - not for the scratches (which mine also exhibited after only 6 days of careful use), but for the likelihood of the sensor itself wearing out over time, as they are supposedly prone to doing. If Samsung have indeed skimped on the protection this home button requires for long-term durability then people will be in for a nasty shock further down the line when they can no longer use the fingerprint recognition, or when it deteriorates to the point of being useless. For those who recommend using toothpaste to clean the scratches out, I would suggest that this is a terrible idea - clearly scratches are going to reappear anyway, and taking some of the already weedy protection away from the fingerprint scanner with a micro abrasive surely can't be a good idea.
I'm really happy with the S6 but the home button is a big concern for me. I simply don't think it's as high quality as the ones Apple use. My 6 day old S6 has been exchanged by the store for a new device as the home button not only rattled but didn't work at all on the left side unless it was pressed with a degree of weight. My replacement still jiggles a tiny but but is at least better.
To me this is a bigger issue than 'Sensorgate', which is just a load of rubbish as far as I'm concerned.

leoni1980 said:
when the iPhone 5S was launched, a few people expressed concerns that the sort of CMOS scanner they were using tends to deteriorate over time. This, thankfully, hasn't proven to be the case; however I think that this deterioration is mitigated by an exceptionally strong sapphire glass coating on the 5S's home button - and now on the 6 and 6 Plus.
I have concerns for the durability of the S6 home button too - not for the scratches (which mine also exhibited after only 6 days of careful use), but for the likelihood of the sensor itself wearing out over time, as they are supposedly prone to doing. If Samsung have indeed skimped on the protection this home button requires for long-term durability then people will be in for a nasty shock further down the line when they can no longer use the fingerprint recognition, or when it deteriorates to the point of being useless. For those who recommend using toothpaste to clean the scratches out, I would suggest that this is a terrible idea - clearly scratches are going to reappear anyway, and taking some of the already weedy protection away from the fingerprint scanner with a micro abrasive surely can't be a good idea.
I'm really happy with the S6 but the home button is a big concern for me. I simply don't think it's as high quality as the ones Apple use. My 6 day old S6 has been exchanged by the store for a new device as the home button not only rattled but didn't work at all on the left side unless it was pressed with a degree of weight. My replacement still jiggles a tiny but but is at least better.
To me this is a bigger issue than 'Sensorgate', which is just a load of rubbish as far as I'm concerned.
Click to expand...
Click to collapse
You do make some really good points… When you returned your phone for exchange, was it a big pain in the ass? Did they hint that they do an exception for you?
I've just become very wary about returns, exchanges because I've been screwed before on exchanges and being stuck with a mediocre device.
Anyways, I am very surprised that not too many complaints about the sensor has come up on the web searches so far.

I could demonstrate that the home button wouldn't work on the left side unless I pressed it hard. They were able to replicate it themselves so it wasn't too much of an issue. I struggle to deal with high street stores in matters of poor quality control though as they tend to take the stance of 'I can't see anything...it's not really an issue to me'. One thing I miss when I move away from Apple products - not to sound like a fanboy - is that I feel I can trust that they will rectify any little annoyances I have.
One thing I feel confident in saying with absolute certainty is that the home button on the Galaxy S6 is not even close to the quality of Touch ID. It works, and it works well; but the feel it gives when you click it, the overall travel and the cheap plastic feel is a giveaway. Samsung are nearly up to iPhone standards with this device in terms of quality control but this button is its Achilles heel - they kind of cheaped out.