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I am buying a used xoom today i was wondering where the water damage indicators are so I can check and make sure it does not have water damage. Thanks
anybody know
Hi! I just got the Galaxy S5 4G+ a couple weeks ago and I absolutely love it. However, I have been reluctant to get it wet as I have read about some S5s getting water damaged due to manufacturing defects with the waterproof seals on the back cover and charging port. I was wondering if there is any way to test if my S5 is sealed properly without the risk of completely frying it. I was thinking of sealing the battery contacts with a bit of tape, so that there is no electricity flowing through the phone in case it does get wet, then submerging it for a bit and checking if there is any water inside the sealed areas/if the water-damage indicators change colour. What do you think?
I have return to Samsung service my S5 due display failure and I have adked how it is warrany void for IP67 if from my perspective cover mounting and sealing is weak. Service techican told me that if indicators inside is marked they have guidelines to cancell warranty. So I don't belive in Samsung IP67 warranty.
BTW technican shown me that most important sealing is inside under batttery.
Thank you for the insight....I have heard some people say that Samsung covers some cases where the seal was defective but, as always, it depends...
Anyway, even if it were to void my warranty, I would like to test if my S5 is properly sealed, as long as it still works afterwards.
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I took an underwater photo this morning and put the phone away (S7E). 4 hours later I plugged it into the wall (fast charger) for a top-up and the phone popped up an error message "moisture detected in charging port.." and the phone won't charge.
Is this a safeguard? I will try charging again in a few hours, but curious if anyone else observed this so far..
Pop it in some rice as a precaution maybe?
Sent from my Nexus 6P using Tapatalk
I have read somewhere it's like a kill switch in charging port should be fine after a while
Sounds like a very sensible safeguard to me. Regardless of how waterproof the phone is, the charging port has to be exposed at least partly until the contacts hit the seal. If there is moisture on those exposed contacts, it could result in a short and issues. Take a hair dryer to the port for 30 seconds and try again.
Tried the hair dryer and no go, phone won't charge. No more error message. I will try after a while and see if its different. Between buyer's remorse, warranty and my jump insurance, I am not worried about it.
But it is annoying for a water resistant / IP68 phone to act up after its first 30 seconds of exposure to water. Having to find a hair dryer or box of rice each time I get it wet defeats the point of IP68 frankly.
Anyway, more to come.
Perhaps when the error has been displayed, it trips a flag which stops it from charging for a set time, even if it's able to.
You can always go down the wireless charging route. Whilst it's not allowed to charge via the cable, that's bound to work. No good if you don't have a wireless charger mind, but I suspect most people with one of these will get one eventually.
Good to know they have a safety-switch i guess
xxaarraa said:
Tried the hair dryer and no go, phone won't charge. No more error message. I will try after a while and see if its different. Between buyer's remorse, warranty and my jump insurance, I am not worried about it.
But it is annoying for a water resistant / IP68 phone to act up after its first 30 seconds of exposure to water. Having to find a hair dryer or box of rice each time I get it wet defeats the point of IP68 frankly.
Anyway, more to come.
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Wireless charging
But after I dunked mine during the podcast I had it charging within an hour and never saw the alert.
I actually had this issue without the phone being wet. I bought a 10 ft USB cable for my living room to run behind my couch to the end table so I can charge my phone in my living room if needed and not have it visible. Long story short when I plugged it in to the third party cable, it said there's moisture and won't charge.
Anyone else having third party USB cable issues?
Works fine with the Samsung cable.
Good to know it has a safeguard.
I will still avoid getting it in water even tho the phone is IP68 rated. mainly because I watched a Youtube video that suggested that the sound goes much quieter when it has been submerged. Also, a website suggested the warranty does not cover water damage, which imo is stupid for a phone that's been advertised as being waterproof.
CuBz90 said:
Good to know it has a safeguard.
I will still avoid getting it in water even tho the phone is IP68 rated. mainly because I watched a Youtube video that suggested that the sound goes much quieter when it has been submerged. Also, a website suggested the warranty does not cover water damage, which imo is stupid for a phone that's been advertised as being waterproof.
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That happened to my Sony Z3C, advertised almost like it was a submarine but after some splashes it stopped working. Only then I've found warranty didn't cover it, tho it was Sony's ads that lead to the problem.
It's advertised as water resistant, not waterproof. I'll bet that submerging it in water will void the warranty because there's no way to prove how long it was submerged or to what depth.
It's a protection feature in case something goes wrong, it's not meant to be used underwater as a camera. A little common sense and a quick read of the warranty would tell you that. Insurance may cover it, but a warranty won't.
Damn. I was looking forward to swimming with my s7
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jmm22 said:
It's advertised as water resistant, not waterproof. I'll bet that submerging it in water will void the warranty because there's no way to prove how long it was submerged or to what depth.
It's a protection feature in case something goes wrong, it's not meant to be used underwater as a camera. A little common sense and a quick read of the warranty would tell you that. Insurance may cover it, but a warranty won't.
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You are wrong - Samsung specifically says it is IP68 certified which means: First number: 6 - Dust tight - No ingress of dust; complete protection against contact (dust tight) Second number: 8 - Immersion beyond 1 m - The equipment is suitable for continuous immersion in water under conditions which shall be specified by the manufacturer. However, with certain types of equipment, it can mean that water can enter but only in such a manner that it produces no harmful effects. Test duration: continuous immersion in water
Depth specified by manufacturer, generally up to 3 m
Source
jmm22 said:
It's advertised as water resistant, not waterproof. I'll bet that submerging it in water will void the warranty because there's no way to prove how long it was submerged or to what depth.
It's a protection feature in case something goes wrong, it's not meant to be used underwater as a camera. A little common sense and a quick read of the warranty would tell you that. Insurance may cover it, but a warranty won't.
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You're thinking of the S5. The S7 is IP68 which is waterproof up to a certain depth, Samsung state this depth is up to 1.5m for up to 30mins. That's waterproof. Samsung also had one on display in a fountain to advertise this.
EDIT: I guess I was wrong. Thanks jimm22
Toss3 said:
You are wrong - Samsung specifically says it is IP68 certified which means: First number: 6 - Dust tight - No ingress of dust; complete protection against contact (dust tight) Second number: 8 - Immersion beyond 1 m - The equipment is suitable for continuous immersion in water under conditions which shall be specified by the manufacturer. However, with certain types of equipment, it can mean that water can enter but only in such a manner that it produces no harmful effects.Test duration: continuous immersion in water
Depth specified by manufacturer, generally up to 3 m
Source
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No, you don't understand what resistant and proof mean. Waterproof means that is can stay in water indefinitely and at any depth, water resistant means it will remain waterproof for a certain amount of time at a certain pressure (depth). The IP68 rating on phones is water resistance, not truly waterproof. The designation just confuses people who don't bother reading because they title it inaccurately. There's many forums online that explain this.
Please show me where Samsung said that consumers can use the phone underwater and while swimming?
EDIT: I'll help, look at moisture protection 8 (http://www.cnet.com/how-to/water-dust-resistance-ratings-in-gadgets-explained/) it is for accidental submersion and splashing. It is not waterproof and meant to be used underwater. It's accident protection, not an actual usage feature. The whole idea of "waterproof" is marketing, not fact. Anyone who reads up about IP68 knows this.
A device needs to be 50M water resistant before you ever swim with it. The IP68 isn't even close.
I'd imagine they would want to test for shorts before allowing the full current. Just brainstorming, but an easy way to do this would be to run a voltage test across different pins and detect any drops or jumps. If there is an unexpected change, prevent charging. This would explain why the extra long cables might trip the warning.
Also, it is probably possibly to submerge the phone and not get the ports or speakers wet. With holes that small, you're very likely to get air trapped air bubbles. If you want to really test it, submerge the phone and give it a few vigorous shakes to dislodge the bubbles.
jmm22 said:
It's advertised as water resistant, not waterproof. I'll bet that submerging it in water will void the warranty because there's no way to prove how long it was submerged or to what depth.
It's a protection feature in case something goes wrong, it's not meant to be used underwater as a camera. A little common sense and a quick read of the warranty would tell you that. Insurance may cover it, but a warranty won't.
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I am not really interested in pedantic arguments over what waterproof really means - I have expensive watches and fully aware of what 'proof' and 'resistant' really mean. IP68 means I can dunk it in a few inches of water for 10 seconds for a quick photo. Period. Tmobile posted an underwater unboxing video and Samsung made a big deal about the phone "being sealed from the inside" so customers are well within their rights to expect the phone to hold up to 10 seconds in a puddle.
In other news.... phone now charges. But won't fast charge, only regular charge. I will give it a few more hours to determine if fast charge is working again. I am not sure if the phone is sophisticated enough to switch to a 'safe mode' and not allow charging for a certain amount of time after moisture is detected, or if it's just slowly waking back up without any software fail safes. I've been using it this entire time so its working like champ, issue limited to charging.
jmm22 said:
No, you don't understand what resistant and proof mean. Waterproof means that is can stay in water indefinitely and at any depth, water resistant means it will remain waterproof for a certain amount of time at a certain pressure (depth). The IP68 rating on phones is water resistance, not truly waterproof. The designation just confuses people who don't bother reading because they title it inaccurately. There's many forums online that explain this.
Please show me where Samsung said that consumers can use the phone underwater and while swimming?
EDIT: I'll help, look at moisture protection 8 (http://www.cnet.com/how-to/water-dust-resistance-ratings-in-gadgets-explained/) it is for accidental submersion and splashing. It is not waterproof and meant to be used underwater. It's accident protection, not an actual usage feature. The whole idea of "waterproof" is marketing, not fact. Anyone who reads up about IP68 knows this.
A device needs to be 50M water resistant before you ever swim with it. The IP68 isn't even close.
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Interesting. Well, now I know.
CuBz90 said:
Also, a website suggested the warranty does not cover water damage, which imo is stupid for a phone that's been advertised as being waterproof.
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That won't fly in Europe for sure. If they try to really pull that they gonna get sued by customer protection agencies in no time.
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
Hard telling what will happen, I have had zero luck with Moto warranty work. My wife was told 5 weeks for her phone to be replaced on a warranty claim and my moto 360 was denied warranty work for blue spots on the led. So, my guess is if none of the moisture detectors/stickers if it has them are smeared then you might do okay just telling them it stopped working. Don't tell them about the water or the drop. You can see what happens, but moto warranty center in U.S. is now being looked at for a class action lawsuit due to terrible warranty work. I am never buying moto again because of this.
Sent from my XT1575 using Tapatalk
Dropping, especially in water is not normal wear.
jabobo said:
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
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You can try. I've owned 2 moto x phones (1st gen and style) and both have been through far worse situations with no damage to screen. It looks like that fall must've damaged her screen somehow. I don't think this is covered under warranty.
No damage, as a result from water or drops, is covered under the standard warranty. If you have insurance, then you can file a claim. If you wish to try and do a warranty claim, be prepared for it to be denied should any evidence show water damage internally. State it quit working and leave it at that.
Sent from my XT1575 using XDA-Developers mobile app
From my MXPE's info booklet
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
If you have insurance on your phone you should read through it to see what is covered. Most cover water damage and cracked screens (lost/stolen usually not). If water damage is covered, most insurance companies will either give you a reconditioned model or in select few cases give money to replace it. If you are really lucky you will get a new one.
This is assuming you took out insurance specifically on your phone. If you are referring to homeowners or renters insurance, you will have to check your policy. Many cover the phone as a result of "acts of nature" or theft/robbery but may not cover accidents of your own doing.
Sent from my awesome phone!!!
Did it work?
I have similar issue and wondering if you replaced the front screen did it work?
jabobo said:
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
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I ended up buying a new screen with the frame and I changed it. It was pretty straightforward as I followed some youtube guides. Phone works perfectly now. I recommend that you buy the new screeen with the frame and everything because it's a real pain to change without the frame.
I have a question, it seems both LG and Samsung say they won't warranty the phone for water damage even though its supposed to be waterproof for up to 30 minutes or whatever. But if its waterproof and falls in water and gets damaged, would't that qualify as a defective phone?
I've been dying to get a waterproof phone as it is just easier when I'm in the pool with the kids and can keep the phone near by, in the jacuzzi etc, but does no good if the phone could be defective out of the box and the companies won't cover it.
It's not waterproof, it's water resistant. That's why they won't warranty for water damage.
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The below is a quote from a Samsung PDF I just found on their site about the S7 series. Clearly they are made to survive being dropped in water same as the s8. But what if I or you or anyone else gets the one that isn't completely sealed?
"The Samsung Galaxy S7 and S7 edge devices
have been certified to an IP68 rating. The Samsung Galaxy S7 and S7 edge are built to do
more, in more places. With an IP68 rating, they’re water resistant to a maximum depth of 1.5m
for up to 30 minutes, and are protected from dust, dirt and sand - all without the need for extra
caps or covers. Now there’s less to worry about. You can enjoy more freedom to explore, stay
connected, and capture the adventure."
Nota-joke : I'm wondering if OEMs are not just anticipating people who would daily wash their phone with soap (detergent)...
oF2pks said:
Nota-joke : I'm wondering if OEMs are not just anticipating people who would daily wash their phone with soap (detergent)...
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**** we're not supposed to do that now???
I have a Sony that's IP68 and this has always been a perplexing question. Sony changed their warranty terms a couple of years ago to make it worthless. If water intrudes through the port seals, then it must be user error. But what if the seals are defective?
I don't blame them for not warranty water proof. You can only go so deep in the water for this phone and there is no proof of how far the person put it
My son was watching the sexy Sax man video in the tub last night underwater on the s8+... No problems at all but wifi starts having trouble while in the water lol
Don't worry about if if you have insurance, enjoy.. I'm ready to take off the case as well to enjoy the phone ad the designers intended..
If you want to live in fear and not enjoy the device go right ahead.. But life life.. Its only a phone.
Sincere11105 said:
I don't blame them for not warranty water proof. You can only go so deep in the water for this phone and there is no proof of how far the person put it
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Exactly, they'd just open the floodgates for all sorts of dubious claims.
Just be sensible. It's not like Samsung are just making it up, it's rated by an independent body. You'll be fine with it next to the pool, just don't start putting it in salt water (or chlorine?) or going deep sea diving with it.
nope
robl45 said:
I have a question, it seems both LG and Samsung say they won't warranty the phone for water damage even though its supposed to be waterproof for up to 30 minutes or whatever. But if its waterproof and falls in water and gets damaged, would't that qualify as a defective phone?
I've been dying to get a waterproof phone as it is just easier when I'm in the pool with the kids and can keep the phone near by, in the jacuzzi etc, but does no good if the phone could be defective out of the box and the companies won't cover it.
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I fixed phones for Samsung and I can tell you, liquid damage does not fall under the warranty. Even if the phone is in perfect state.
They even make commercials with people jumping in a pool with an S8, but I wouldn't risk it if it's not insured.
I am talking mainly about S7 and S7 edge here because there are more S7 owners. But that one also has a water resistant label on it. Yet I always had to charge people for it. Not sure about the S8. Most S8 with liquid damage I fixed had cracked screens. They did seem more protected on the inside and thicker tapes.
Biggest thing I tell people is just because it is dont mean you have to...
Think about repeated water contact on the usb ports I dont care all metals will eventually oxidize or corrode which will lead to usb problems at minimum..I have a rubber plug in mine as I live in a near 6 months out of the year winter area means loads of salt and snow or moisture....
The whole idea rite now of water resistant phone is basically if you get soaked in the rain or somethin you phone is not destroyed...
1.5 m means standing water...No showers no pool showers are jets of pressurized water and can compromise the water seals...
Most swimming pools public at least are more than 1.5 meters deep.....
Why risk a 5 6 7 hundred dollar device to Go swimming or stuff like that...
*Galaxy S8 and S8+ are rated IP68, meaning they were tested to be resistant to dust and up to 1.5 meters of water for 30 minutes.
As advertised on there website.
My S8 fell into a bowl of cold fresh water about 5 inches deep for about 5 seconds, now its stopped working and Samsung telling me manufacture warranty is void for liquid damage.
My Note 8 had a few dead pixels in bottom left corner. I sent in for warranty repair (11 months old). The phone has never been near water. I got phone back from service center with a water damage note saying warranty was void. Its a Standard Samsung reply to void all warranty claims. They included a photo of a mother board with my IMI number hand written on it. In my experience tearing down older phones the IMI number is clearly labeled on the Motherboard which it wasn't in the case of the photo sent to me.
I expect dead pixels on the screens are going to be a big warranty Item for Samsung and they are trying to mitigate using the water damage clause. I will never by a Samsung product again.
S8 plus water resistance issue
I m the owner of an s8 plus and Samsung says that the phone comes with ip68 and my question is since I was in water park and after coming from water my phone's display got colour damage there is not even a single dent in screen or in the phone but when I do the brightness low the phone start's becoming like rainbow and now I'm in the service centre of the Samsung and know they are saying the warranty of of ip68 is only stands for 1 year
Lavikacher said:
I m the owner of an s8 plus and Samsung says that the phone comes with ip68 and my question is since I was in water park and after coming from water my phone's display got colour damage there is not even a single dent in screen or in the phone but when I do the brightness low the phone start's becoming like rainbow and now I'm in the service centre of the Samsung and know they are saying the warranty of of ip68 is only stands for 1 year
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Samsung does not cover water damage. The phones warranty is only 1 year salt and pool water are devastating to the seals. Samsung is being sued in Australia over this on the s10