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Will be in the near future a way to Root The Note 4 WITHOUT Tripping KNOX? I want to root but don't want to loose my warranty.
Is it possible???
i doubt it if so it will be months away but rooting alone does not void Warranty
Uniquebarbee said:
i doubt it if so it will be months away but rooting alone does not void Warranty
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Are you sure about this?
pedmond said:
Are you sure about this?
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From what i've read it's supposed to void your warranty, yet there's people who say they've had warranty repairs carried out with KNOX tripped, so it's pot luck as far as i tell
Have them explain how tripping knox broke your hardware.
Sent from my SM-N910P using Tapatalk
I work for an authorized Samsung Service Center in Canada and we do not check knox fuse when you bring your device in. Just make sure it's unrooted before you bring it in not to make things too obvious
There must be someone like the dev who create towelroot that didnt trip knox for note3 and previous versions.
Am using it on my tab note 2014 edition.
Honestly, atm it's too risky to root with tripping KNOX and then hope that your warranty service won't care about that. It's a 50/50. Waiting for a non-KNOX root.
If you're in the EU with all the many consumer protection laws, I doubt Samsung would get away with not repairing a hardware fault on a device unless they can prove it's because you rooted.
I'd soon be taking them to a small claims court if my now unrooted phone screws up within two years and they refused to repair or replace (I tripped knox)
knox being a hardware fuse is simply a shameful attempt by Samsung to claim you have modified the hardware and therefore voiding your warranty.
Just root if you really want it, like people have said before, most repair centres don't care if the knox fuse had been changed.
Would Knox will be tripped if I install stock firmware through Odin?
captainbirdseye86 said:
If you're in the EU with all the many consumer protection laws, I doubt Samsung would get away with not repairing a hardware fault on a device unless they can prove it's because you rooted.
I'd soon be taking them to a small claims court if my now unrooted phone screws up within two years and they refused to repair or replace (I tripped knox)
knox being a hardware fuse is simply a shameful attempt by Samsung to claim you have modified the hardware and therefore voiding your warranty.
Just root if you really want it, like people have said before, most repair centres don't care if the knox fuse had been changed.
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Hmm, here in Lithuania, my almost 2 yr old, heavily modified S3's SIM reading died (EFS partition R.I.P) and they said they won't repair it because of obvious reasons. I forgot to unroot though. That's why I'm really scared to touch my N4 yet.
Just make sure you unroot flash a stock firmware if you have to repair your phone for some reason. Who needs KNOX anyways
Uniquebarbee said:
Just make sure you unroot flash a stock firmware if you have to repair your phone for some reason. Who needs KNOX anyways
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Don't you think those 'professional' guys check KNOX before doing anything?
Actually if you still want to retain warranty status I would suggest to root after 8-9 months(assuming it's 1yr warranty) after getting the phone. If you can maintain that long without going to service centre, I'm certain that one would not need to visit a service centre after rooting the phone.
That way 8-9 mnths from now more developments would have been released and you'll have more things to try out without the need of going to a service centre.
I'm not sure what professional guys you speak of but the carriers service center does not care when fixing your phone as long as you return to stock firmware before you turn it in. So you could always wait for eternity
Uniquebarbee said:
I'm not sure what professional guys you speak of but the carriers service center does not care when fixing your phone as long as you return to stock firmware before you turn it in. So you could always wait for eternity
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By professional I meant carriers service. So basically once my phone, god let that not happen, breaks, I just install non-rooted firmware with ODIN and I'm good to go?
Yes :good:
Uniquebarbee said:
Yes :good:
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Well I'ma trust you on this one, let the customization begin!
:good: ^5 welcome to the darkside
I'm not rooted yet but am considering it once a few more weeks pass.
If something's fundamentally wrong with the hardware, it should manifest within a month, I'd like to think. Plus, I've never had a phone need repairs in the past. Which obviously bears no relation to this one going bad or not.
I doubt there'll be a ton of ROM choices for the Duos version but Play Store, Titanium, and Nandroids are nice to have.
Sent from my SM-N9100
I've seen a few threads with people asking what the ramifications are of having knox tripped. I rooted my Note 4 as soon as I could and tried a few custom roms. I consistently had problems with bluetooth connectivity and gps tracking across stock, Cyanogen, and modified TW roms. I'd had enough and decided to send my phone to Samsung for repair citing these three issues:
1. Gps cannot determine my location accurately
2. Bluetooth audio skips/stops every few minutes on all devices
3. In one corner of screen there is a hairline crack but there doesn't appear to be any physical damage. It's hard to describe this but it wasn't from a drop. My best guess is pressure from accidentally sitting on it.
Unit was received and immediately sent back unrepaired due to Knox flag being tripped. I'm not really upset at that they wouldn't troubleshoot the gps and bluetooth. Those could be software and according to their terms i've modified that. I'm surprised they didn't email or call to offer a paid out of warranty service though.
Granted, I represent a sample size of 1 so keep that in mind.
* Unit was flashed to stock via Kies before being sent in for service.
Well, that's exactly what "Knox warranty void" flag is for... You can get it repaired through the store you bought it from if you are in EU though.
If you're in the European Union and your device falls faulty within the first 6 months, it is assumed it is a manufacturer's defect. Rooting your device does not void your warranty with the store because in order for the store to say "we cannot repair the device because it's been rooted" they have to have evidence that rooting the device was the direct cause of the malfunctions. If they refuse, threaten with Trading Standards and inform them that they're in breach of your statutory rights.
You should have a look at this: http://forum.xda-developers.com/android/general/samsung-knox-trigger-bothers-t3028728
Hello!
I need send my note 4 to warranty but I have KNOX WARRANTY VOID: 1
PLEASE, there are some way to clean this count for warranty reasons...??? (in note 2 was possible)
THANK YOU SO MUCH !
Carom3de said:
Hello!
I need send my note 4 to warranty but I have KNOX WARRANTY VOID: 1
PLEASE, there are some way to clean this count for warranty reasons...??? (in note 2 was possible)
THANK YOU SO MUCH !
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That's been patched and not possible that I've seen.
nine5raptor said:
That's been patched and not possible that I've seen.
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Thank you
speedyjay said:
If you're in the European Union and your device falls faulty within the first 6 months, it is assumed it is a manufacturer's defect. Rooting your device does not void your warranty with the store because in order for the store to say "we cannot repair the device because it's been rooted" they have to have evidence that rooting the device was the direct cause of the malfunctions. If they refuse, threaten with Trading Standards and inform them that they're in breach of your statutory rights.
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This. It's along the same lines of dealerships attempting to void warranties on modified cars when there are failures that are in no way due to the modifications. The main issue is all the runaround you may have to deal with to get the carrier or manufacturer to step up depending on whom you're dealing with.
Hi,
I am thinking about rooting my Note 4. I didn't want to root because of my warranty but recently I found a thread here on XDA saying that here in the EU, unless the seller (in my case O2 CZ) can prove that the problem on the device is caused by software, they still have to repair my phone even if I had a custom ROM on it. Now I am wondering if this law applies to Samsung phones as well because of their KNOX things. Also I was reading the terms on my warranty with O2 and it said that the warranty is voided if you modify the software, so I am not sure right now. Can anyone help me please. Also any personal experience with returning a phone that has been rooted before would be appreciated.
Thanks.
http://forum.xda-developers.com/showthread.php?t=2996873
This is over on the S5 forum....it is pretty clear how Samsung view knox tripped devices....even in the EU....
Of course, it may all be BS & bluster on Samsungs part, but I'm not a consumer lawyer so I don't know.......
http://i.imgur.com/rVnFwJM.jpg
I've read somewhere on a rom thread on XDA that the KNOX warranty flag plays no role whatsoever in determining if you get warranty service or not if your device was bought from and you currently live in Europe. Is that correct?
The only reason I want to root is for viper4android since the stock sound is horrible, but I'm not sure I want to risk losing the warranty by rooting.
The device was NOT bought from Samsung, but an authorized reseller.
Thanks.
DragosPaul said:
I've read somewhere on a rom thread on XDA that the KNOX warranty flag plays no role whatsoever in determining if you get warranty service or not if your device was bought from and you currently live in Europe. Is that correct?
The only reason I want to root is for viper4android since the stock sound is horrible, but I'm not sure I want to risk losing the warranty by rooting.
The device was NOT bought from Samsung, but an authorized reseller.
Thanks.
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No this is NOT correct.
In Austria you will NOT get ANY warranty services from Samsung any more if you've tripped Knox. I can tell you for 100% sure.
So it might depend on the country. But being in Europe is not at all a guarantee for receiving warranty services for rooted devices.
DragosPaul said:
I've read somewhere on a rom thread on XDA that the KNOX warranty flag plays no role whatsoever in determining if you get warranty service or not if your device was bought from and you currently live in Europe. Is that correct?
The only reason I want to root is for viper4android since the stock sound is horrible, but I'm not sure I want to risk losing the warranty by rooting.
The device was NOT bought from Samsung, but an authorized reseller.
Thanks.
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Depends on where you live in Europe. Central- and South European countries like Germany, Austria, Italy, Spain, Greece and so on seem to be very strict with very little variations. Almost no chance you're gonna get your device repaired under warranty. Parts of Southeast and Northern Europe are more consumer friendly. I've seen many many reports, across various platforms that devices get repaired under warranty with triggered Knox flags.
No matter what Samsung says regarding Knox, root and warranty, or your retailer regarding root or any alteration of the OS and (statutory-) warranty. Fact is, it's highly questionable to deny warranty in such a case. If Samsung or your retailer denies (statutory-) warranty, before you consult a lawyer you can use the EU Comission's Online Dispute Resolution (Link). In some countries it's unfortunately not available. These are Croatia, Luxembourg, Poland, Romania, Spain. This Resolution Centre is exactly for situations like these.
What do you know about warranty with tripped knox in poland?
nitrous² said:
Depends on where you live in Europe. Central- and South European countries like Germany, Austria, Italy, Spain, Greece and so on seem to be very strict with very little variations. Almost no chance you're gonna get your device repaired under warranty. Southeast Europe is more consumer friendly. I've seen many many reports, across various platforms that devices get repaired under warranty with triggered Knox flags.
No matter what Samsung says regarding Knox, root and warranty, or your retailer regarding root or any alteration of the OS and (statutory-) warranty. Fact is, it's highly questionable to deny warranty in such a case. If Samsung or your retailer denies (statutory-) warranty, before you consult a lawyer you can use the EU Comission's Online Dispute Resolution (Link). In some countries it's unfortunately not available. These are Croatia, Luxembourg, Poland, Romania, Spain. This Resolution Centre is exactly for situations like these.
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I live in Romania so I guess the EU Dispute Resolution does not apply to me lol. I'm wondering, if I were to submit a warranty claim with the reseller, would they then send the phone to Samsung for repair/replacement or would they ( the reseller ) simply exchange the device with another refurbished phone? I'm not sure how the warranty process works with phones like the S7, where repair by anyone other than Samsung is quite difficult.
DragosPaul said:
I live in Romania so I guess the EU Dispute Resolution does not apply to me lol. I'm wondering, if I were to submit a warranty claim with the reseller, would they then send the phone to Samsung for repair/replacement or would they ( the reseller ) simply exchange the device with another refurbished phone? I'm not sure how the warranty process works with phones like the S7, where repair by anyone other than Samsung is quite difficult.
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I've only read two reports from Romania. One of a Galaxy Note 3, tripped Knox, proximity sensor not working. Repaired under warranty after user reported to some consumer protection bureau. Another one of a Galaxy S7 Edge, tripped Knox, unknown defect but the user got it repaired under warranty. I'm sorry I can't give source to the reports. I can no longer find them. In both instances it was unclear whether the devices were repaired under regular OEM warranty or statutory warranty.
By law, you still have warranty in EU, but if they will actually repair it is totally different. They should, but they probably don't. It took me one year with consumer service to get warranty on my Samsung Galaxy S6.
En EU you have 2 years. You have that deal with your reseller. So if Samsung refuse to repair it when they send it in, they should - by law - pay for the reparation. But well, they don't.. So you gotta fight for it.
Hi, I live in Italy and I am a lawyer.
What has been said above by the other users is correct. Theoretically correct.
The Eu resolution actually should apply to that matter, but still most repair centres will deny warranty with tripped Knox. And suing Samsung for a few hundreds Euros wouldn't be very wise. At least in Italy.
Listen to me, I rooted my phone because I am sure I will never brick it, but I would never sue Samsung if the hardware should break, even if I am a lawyer. Too much time and to many expenses required. Not worth to.
lucaoldb said:
Hi, I live in Italy and I am a lawyer.
What has been said above by the other users is correct. Theoretically correct.
The Eu resolution actually should apply to that matter, but still most repair centres will deny warranty with tripped Knox. And suing Samsung for a few hundreds Euros wouldn't be very wise. At least in Italy.
Listen to me, I rooted my phone because I am sure I will never brick it, but I would never sue Samsung if the hardware should break, even if I am a lawyer. Too much time and to many expenses required. Not worth to.
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Why would you sue Samsung? Samsung's warranty is by EU law voluntary and bound to terms and conditions. If you violate the terms, you no longer have warranty. If there's someone to sue, it's your retailer.
Because they deny the "statutory warranty" without adequately proving who is at fault and disregarding EU resolutions regarding software changes on consumer devices.
nitrous² said:
Why would you sue Samsung? Samsung's warranty is by EU law voluntary and bound to terms and conditions. If you violate the terms, you no longer have warranty. If there's someone to sue, it's your retailer.
Because they deny the "statutory warranty" without adequately proving who is at fault and disregarding EU resolutions regarding software changes on consumer devices.
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I was too brief and not clear. I know that it's the reseller that actually denies warranty, but that's why Samsung tells them to behave like that. So it's not an actual choice of the reseller.
Regarding me, I should sue H3g, for example, since I bought the phone from my provider, but they simply ask Samsung if the phone can be replaced or repaired under warranty and nothing more.
So what I said was actually wrong, but still suing H3g is not worth to.
Btw: many people in Italy buy their phone directly from Samsung, we've got some Samsung Stores.
When I lived in Sweden they fixed my USB port for free(device had tripped Knox). And now when I live in Poland they just said that they won't replace the charging port because my knox is tripped (at the time I didn't even know it cause I bought a used device) and they told me that they will fix it for like 250-300 USD. So I just took it from them and the device was magically working fine! :silly:
lucaoldb said:
I was too brief and not clear. I know that it's the reseller that actually denies warranty, but that's why Samsung tells them to behave like that. So it's not an actual choice of the reseller.
Regarding me, I should sue H3g, for example, since I bought the phone from my provider, but they simply ask Samsung if the phone can be replaced or repaired under warranty and nothing more.
So what I said was actually wrong, but still suing H3g is not worth to.
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This applies to EU devices and users in the EU;
Now I understand. Thanks. Online discussions always confused me because people wouldn't differentiate between the voluntary OEM warranty and the statutory RETAILER warranty. Latter one is required and regulated by law. It's the statutory warranty you have to claim in case your OEM states in his terms and conditions that rooting/unlocking the device voids the OEM warranty. To rightfully deny the statutory warranty, your retailer has to conclusively prove that your action of rooting/altering the software of the device has caused the defect/malfunction. Often times, getting his instructions from the OEM, your retailer will simply deny the statutory warrant claim. In the case of Samsung and Knox, their only argument is the KNOX counter in a Samsung device's Bootloader menu as shown below. As any of you can conclude, this is not a valid argument to deny a claim. It does not prove who/what has caused the defect/malfunction. Within the first six months it's your retailers job to prove that the issue was NOT present at the time of delivery and/or caused by customer. After the six month period, it becomes your job to prove the issue WAS PRESENT at time of delivery and/or that you or your actions did not cause the issue. See "Legal Burden Of Proof (Wikipedia Link)".
Please correct me if I'm wrong.
You are definitely right.
Just one thing, if you are not a consumer, warranty is just one year.
Apart from that, a tripped Knox could never break the functionality of the home button or something like it, so that warranty should never be denied in such cases.
But a different hardware issue, let's say a broken chip, could be related to a massive overclock... So they could very likely say that the hardware fault is a consequence of your tinkering with custom software.
I mean, I know that's it's the retailer that must give you the evidence that there is a connection between the hardware issue and you behaviour, but in Italy they simply deny warranty with such arguments. And it's up to you to go on and look for a lawyer, which will prevent most people from doing anything.
Okay, thanks for the answers. It's much clearer now.
I've been looking at this question for the past few years and I never found a legitimate document/website where it was explicitly told that by tripping KNOX we void the general warranty of the device. Only thing I saw was people saying it does. I think that people misjudged what the KNOX WARRANTY VOID term in download mode means because it has the term WARRANTY in it. What I believe that the term KNOX WARRANTY VOID means is whether KNOX can guarantee (give a warranty) that it can securely function. Nothing more.
I want to point out again, I'm NOT INTERESTED in answers where people CLAIM it voids the general warranty. I want to know from people who actually tried to claim the warranty with a tripped flag or people who have a friend who tried it out. I searched Reddit and XDA for these answers but never found a legitimate post where a person was denied warranty due to Knox.
This is a good question, but I've noticed no one has answered it in over a year. Perhaps no such documentation exists. Asking people on Reddit and XDA what their experience was is different than an answer in a legitimate document or website. I, too, would like to see such documentation. Android OS is poorly documented, as are other OSs.
i would have to claim that AFAIK , tripping knox would only void any warranties directly related to software issues. (ie Android updates creating boot loops, or in that area). While i cannot say the rules are still 100% the same today, I myself had purchased a Galaxy S10, DIRECTLY from Samsung to be used on Sprint, just over a year ago, and then had one of the members on here do the whole Unlock token things for me, then proceeded to flash TWRP and then Magisk. Well not only does Twrp trip knox, but the bootloader unlock leaves that big "Unofficial Firmware" splash screen on every boot. Well about 2 months before the warranty expired, the vibration motor inside the phone failed, and i didnt wanna pay insurance deductible for something that i thought should be warranty related... I did some research and located some articles (you gotta google, cuz the exact sites i dont remember) that said in the EU, consumers won some lawsuits that banned the manufacturers, namely Samsung and LG, from invalidating warranties for consumers who only modified the firmware in their devices. This was targeted at people who rooted their devices through whatever methods. And the result was that the manufacturers COULD ONLY ENFORCE THAT RULE IF THE WARRANTY CLAIM WAS A DIRECT RESULT OF MODIFIED FIRMWARE/SOFTWARE. If the defect was indeed hardware related, and could not be something triggered by the modification, then the manufacturer was required to comply by the terms of the hardware warranty terms that they had provided by sale of that device.
So i took a shot and contacted Samsung Support via the website and chat interface, and requested a warranty repair. Gave the IMEI and SN of my phone, and they said "Yes warranty is available, can you provide proof of purchase" ... i did all that, and near the end i specifically asked the support person "My phone is Bootloader unlocked via Samsung unlock token, so my phone says "Unofficial Firmware" when it starts up, so is that gonna be a problem because i wont bother sending it if so." and the tech took a few min and said, "as long as the phone itself hasnt been modified or the technicians determine that you opened up the device and did any physical modifications, then NO it wont affect your claim. But please note that we (SAMSUNG) do not provide or sell Bootloader unlocked devices or solutions in the US, so if your device is replaced, it will be with a LOCKED device instead!" I agreed, packed up the phone and sent it with the label they emailed me, and about 9 days later i got a package from Samsung with a new looking s10 inside, a charging cord, adapter and headphones. And sure enough it was locked, but i paid nothing, so they definitely honored the warranty. Hope that helps.
(the reason i say i dont know if its still true today, is that i heard through rumor that the manufacturers were in the process of changing the terms in their warranty, in a way that would legally give them the right to block warranty claims if ANY hardware or software was altered in any way! That seems unlikely cuz its exactly the terms they lost the prior lawsuit under, but **** changes when greedy companies get togeter!)