Database Users

Enough with KNOX already, cripes!

Your factory warranty will not be voided if you simply root you device. A simple OTA update (say too Kit kat, from approved channels) WILL trip KNOX. My wife's stock 8" got the update through Samsung and the fuse tripped. Those of you *****ing about it are going to sure be red when you do update to KitKat and find out its been tripped. I work for a legacy company that only uses secure devices. That's why we have KNOX, its not for a witch hunt to find out who has rooted what and wiggle out of the warranty. Unless you change how the CPU works ( overclocking and such) that can damage the device, that is a different story. But simply rooting without any additional adjustments other than program removal, debloating or changing how buttons work will not void your manufacturers warranty.
This has been bugging me for while.
Sorry.
Back to Star trek.
https://www.samsungknox.com/en/blog...ox-enabled-devices-and-knox-warranty-void-bit
https://www.samsungknox.com/en/blog/about-cf-auto-root
Sent from my SM-P600 using xda app-developers app

mk2flip said:
Your factory warranty will not be voided if you simply root you device. A simple OTA update (say too Kit kat, from approved channels) WILL trip KNOX. My wife's stock 8" got the update through Samsung and the fuse tripped. Those of you *****ing about it are going to sure be red when you do update to KitKat and find out its been tripped. I work for a legacy company that only uses secure devices. That's why we have KNOX, its not for a witch hunt to find out who has rooted what and wiggle out of the warranty. Unless you change how the CPU works ( overclocking and such) that can damage the device, that is a different story. But simply rooting without any additional adjustments other than program removal, debloating or changing how buttons work will not void your manufacturers warranty.
This has been bugging me for while.
Sorry.
Back to Star trek.
https://www.samsungknox.com/en/blog...ox-enabled-devices-and-knox-warranty-void-bit
https://www.samsungknox.com/en/blog/about-cf-auto-root
Sent from my SM-P600 using xda app-developers app
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Click to collapse
In download mode it quite clearly reads "warranty is void". Now if that message will be honored by the manufacturer and/or vendor (it) is another story altogether. But as far as the device knows the warranty *is* Void and none of your links deny that.
Now knox , may well have been designed for corporate security, sure, but that doesn't stop Samsung to also use it to deny paying for warranties. You , can call it a scheme as much as you want, but there is not one official source to deny that.
Was the knox wire tripped from official update? Bummer, no warranty for you...

Samsung in Scandinavia (Samsung Nordic office) has confirmed that a tripped knox is auto void warranty ...
A friend of mine works for a major tech importer (they sell to retailers, but also handle a good deal of the warranty shipping/repairs etc) for the scandinavian countries and according to him the support dept is supposed to check if the knox fuse is 0X0 before they do anything with the device. Major bummer!!

Upgrading my Note 3 from stock 4.3 to stock 4.4 most definitely did NOT trip my Knox counter. There would be no reason for that to happen, since Knox checks for non-Samsung firmware, and an update sent out by Samsung is (obviously) Samsung firmware.

A factory update will trip the fuse. Knox is added after the initial os is compiled. The problem is that most service centers or regional Samsung centers don't even really understand what KNOX is for. So when they see it tripped they assume that you did something detrimental to the device. When we purchased 150 s4, 8" and 10" we had a Samsung coporate rep show our staff the many enterprise features that can be implemented on the devices. He's the one that told us that simply a rooted device will not void warranty. We have had over 20 devices covered under warranty by 3 different service centers that have been rooted. Now changing Roms and kernels are a different story, we had warranty rejected by the same regional centers for 3 of our devices that we were doing testing on that had these. We have dealt with this extensively over the last 6 months or so.
Sent from my SM-P600 using xda app-developers app

The counter trips when ANYONE attempts to rewrite or change the original firmware, factory or otherwise. This includes updates from Samsung. They don't even have the ability to reset the fuse. It requires surgery on the device.
Sent from my SM-P600 using xda app-developers app

This simply isn't true.
The purpose of Knox is not to check for any updates but to check for tampering with the bootloader. I know nothing of the circumstances of your sister's update but numerous people have updated Knox-enabled devices with stock updates and Knox has NOT been tripped nor is it supposed to be.
Apart from anything, what you say defies common sense. What would be the purpose of a hardware fuse that tripped when any update is applied? Knox is there so that enterprises can check whether a device has been tampered with and deny certain functionality if that has happened. This wouldn't work if it were tripped by authorised updates.
There are threads here and in other forums that show that Knox is not tripped by standard updates or flashing stock ROMs (although there are limited examples where this has happened - they are very much the minority).
Added to which, there have been conflicting statements made by Samsung and its representatives over the implications of Knox 0x1. Some have said that all warranties are void. Some that warranty may not be refused if the problem is unequivocally unconnected with rooting/installing a 3rd party ROM (e.g. the home button breaking). The situation is far from clear and concerns over the implications of tripping the Knox fuse will remain well-founded until there is an authoritative statement from Samsung that Knox 0x1 will never void the hardware warranty and such a statement has not yet been made and probably never will be.

mk2flip said:
A factory update will trip the fuse. Knox is added after the initial os is compiled. The problem is that most service centers or regional Samsung centers don't even really understand what KNOX is for. So when they see it tripped they assume that you did something detrimental to the device. When we purchased 150 s4, 8" and 10" we had a Samsung coporate rep show our staff the many enterprise features that can be implemented on the devices. He's the one that told us that simply a rooted device will not void warranty. We have had over 20 devices covered under warranty by 3 different service centers that have been rooted. Now changing Roms and kernels are a different story, we had warranty rejected by the same regional centers for 3 of our devices that we were doing testing on that had these. We have dealt with this extensively over the last 6 months or so.
Sent from my SM-P600 using xda app-developers app
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mk2flip said:
The counter trips when ANYONE attempts to rewrite or change the original firmware, factory or otherwise. This includes updates from Samsung. They don't even have the ability to reset the fuse. It requires surgery on the device.
Sent from my SM-P600 using xda app-developers app
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That is simply not true. I've updated my Galaxy Note 3 from Samsung official firmware to Samsung official firmware, and my Knox counter is not tripped. I'm sure if what you are saying is true (that any update will trip it), we would have heard from some Android news outlet or from a lot more than one person on XDA.

hurrpancakes said:
That is simply not true.
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Click to collapse
+1
I and many others up- and downgrade already their Note with OTA, Kies, Odin and so long you flash a original firmware signed by Samsung, the Knox counter is not set.
And the story with the warranty is something else. So long we didn't get reports that someone didn't get the warranty, I am observant.

KNOX is what it is. It affects probably 5% of people (enthusiasts) who buy Samsung devices. The other 95% don't know what root or a bootloader is and probably won't ever activate KNOX (the app) and it'll lay dormant on their devices forever. KNOX 2.0 is coming so those hoping it'll go away or that the *****ing of the 5% is somehow going to influence Samsung's position on KNOX either have to learn to live with it or buy non-Samsung devices.
BYOD is a huge market and why KNOX exists. The 5% of device owners that hate KNOX and the limitations on modding it applies are expendable.
https://www.samsungknox.com/en/blog/new-knox-solutions-being-announced-mwc
As for warranty repairs on KNOX-tripped devices there are plenty of reports I've seen saying the warranty has been honored. That's not to say every regional Samsung repair center is going to play by the same set of rules but it also means there's no hard and fast policy that's corporate-wide designed to screw people out of warranty repairs they are entitled to.
people211 said:
It took about a week between sending it in and getting it back. The issue I had was that the note would not reboot if you pulled the battery and reinserted without having to connect it to the charger. Before I sent it in, i flashed back to stock using ODIN. I checked the status of the repair and it said they had replaced a component. I wasn't sure if they were going to do anything since I had tripped KNOX counter.
**The kicker**
I got it back today and immediately went into download mode and to my surprise, KNOX was reset to 0X0!! I know they said they were going to flash it back to stock when they got it, but i didn't think KNOX could be reset (even by them).
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2637718

This whole Knox thing was worrying me, as a potential UK purchaser of a Note 10.1 2014 who needs root to be able to run several apps that I want to use.
If rooting was going to void the warranty anyway, I would have just bought a cheaper USA model and be done with it (as there would be no UK warranty anyway). However if I should still get my two-years EU warranty then I might pay the exorbitant UK prices for a local model. Someone really ought to introduce the tech companies to the exchange rate (even with taxes & duties, US is still miles cheaper)
Andre

BarryH_GEG said:
KNOX is what it is. It affects probably 5% of people (enthusiasts) who buy Samsung devices. The other 95% don't know what root or a bootloader is and probably won't ever activate KNOX (the app) and it'll lay dormant on their devices forever. KNOX 2.0 is coming so those hoping it'll go away or that the *****ing of the 5% is somehow going to influence Samsung's position on KNOX either have to learn to live with it or buy non-Samsung devices.
BYOD is a huge market and why KNOX exists. The 5% of device owners that hate KNOX and the limitations on modding it applies are expendable.
https://www.samsungknox.com/en/blog/new-knox-solutions-being-announced-mwc
As for warranty repairs on KNOX-tripped devices there are plenty of reports I've seen saying the warranty has been honored. That's not to say every regional Samsung repair center is going to play by the same set of rules but it also means there's no hard and fast policy that's corporate-wide designed to screw people out of warranty repairs they are entitled to.
http://forum.xda-developers.com/showthread.php?t=2637718
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Click to collapse
With a Jtag box it is possible to downgrade from Knox, provided you have a previously made pre Knox backup. From what I understand, even by rewriting the entire ROM space, you still can't reset the warranty bit. Not sure where exactly it is. As for People11's note coming back with it reset, he mentioned they "replaced a component." Whatever they replaced apparently held the warranty bit. Samsung might not even be able to reset it themselves, but swapping out the right hardware with fresh stuff will (obviously) take care of it.
It is true that only a small percentage of all users are affected by Knox; however, they are all on xda, and in fact make up the vast majority here. Samsung can do whatever they want to their phones, and I'm sure the warranty bit will save them a chunk of change. Still, it doesn't mean it's not a total **** move, and worthy of *****ing. The development behind Samsung devices is part of what makes them so great, and why people love them.
Tossing a big "F you" in the face of the people that make that happen is in bad taste. I also think you are underestimating the amount of users who root their phones, and the influence developers and the like have on a devices success. Not all development is for root users, but the people responsible for the best stuff, root or otherwise, are typically people who use root.
Sure, the galaxy s 5 will never end up being burried en masse out in the desert a la E.T The extraterrestrial, and I'm sure the Samsung executives won't be going hungry anytime soon no matter how much they crack down on warranty claims. Long term, however, I would say that restricting development and a devices friendliness towards modification will have a detrimental effect as time goes on.

nvan7891 said:
With a Jtag box it is possible to downgrade from Knox, provided you have a previously made pre Knox backup. From what I understand, even by rewriting the entire ROM space, you still can't reset the warranty bit. Not sure where exactly it is. As for People11's note coming back with it reset, he mentioned they "replaced a component." Whatever they replaced apparently held the warranty bit. Samsung might not even be able to reset it themselves, but swapping out the right hardware with fresh stuff will (obviously) take care of it.
It is true that only a small percentage of all users are affected by Knox; however, they are all on xda, and in fact make up the vast majority here. Samsung can do whatever they want to their phones, and I'm sure the warranty bit will save them a chunk of change. Still, it doesn't mean it's not a total **** move, and worthy of *****ing. The development behind Samsung devices is part of what makes them so great, and why people love them.
Tossing a big "F you" in the face of the people that make that happen is in bad taste. I also think you are underestimating the amount of users who root their phones, and the influence developers and the like have on a devices success. Not all development is for root users, but the people responsible for the best stuff, root or otherwise, are typically people who use root.
Sure, the galaxy s 5 will never end up being burried en masse out in the desert a la E.T The extraterrestrial, and I'm sure the Samsung executives won't be going hungry anytime soon no matter how much they crack down on warranty claims. Long term, however, I would say that restricting development and a devices friendliness towards modification will have a detrimental effect as time goes on.
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Click to collapse
There were 968M smartphones sold in 2013. There are 5M XDA members of varying degrees of participation. Based on how vocal we are here it's easy to overestimate our importance. If unlocked bootloaders, pure android, and unfettered root access were so meaningful you'd think Nexus h/w would make up more than its current 2% of total Android devices in use. The masses could care less about the things XDA'rs do.

But keep in mind the LARGE number of Chinese phones open to root (some use it as a marketing point like Oppo) the Chinese market is full of hackers and modders because that is the only way to access many forms of media, news, and social networking. Combined with the higher average test scores and heavy android preference in the developing nations and I would say the number of people with us is Far greater than 5 million. Enough to make any one company take notice. These people crave freedom. As do I. I think we take the ignorance of the average American consumer and imagine it represents the whole of the world. But in reality America is Just full of idiots and xda represents the few good in the nation (and of course other nations)
Other nations are full of much more savvy and informed consumers. More like us.

Some of my SS device bought from another country so they have no warranty
I have fun with them a lot rooting/custom rom flashing.
But now with my P601 I bought it in my country it has warranty ....
so I am not thinking about rooting or anything.....

ps000000 said:
Some of my SS device bought from another country so they have no warranty
I have fun with them a lot rooting/custom rom flashing.
But now with my P601 I bought it in my country it has warranty ....
so I am not thinking about rooting or anything.....
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Square trade man... Saves lives
Sent from my SM-P600 using Tapatalk

RussellEstridge25 said:
Square trade man... Saves lives
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I have a SquareTrade policy on my Note. However, the SquareTrade excludes damage due to software. So, I would expect that if the Knox flag is tripped then the SquareTrade dollars are worthless. Unless one wants to go the dark route and submerse the Note in water "accidentally."

TabGuy said:
I have a SquareTrade policy on my Note. However, the SquareTrade excludes damage due to software. So, I would expect that if the Knox flag is tripped then the SquareTrade dollars are worthless. Unless one wants to go the dark route and submerse the Note in water "accidentally."
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Click to collapse
I don't that the Knox being tripped would void square trade...
Sent from my Nexus 5 using Tapatalk

RussellEstridge25 said:
Square trade man... Saves lives
Sent from my SM-P600 using Tapatalk
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Tell me more... Is square trade cool or what.. Just spent 656 on a smp605 and I don't know if I have a warranty or not... I know inhabe a month and 127 bucks is not allot.
MB865/ST-ATT/4.4.2/BMM
ZLP- SM-N900W8/Att-ST/OxO/CWM/ViSiOn NB7_4.4.2,Madmack 2.0
SMP605- ? brand new

amynjimmy said:
Tell me more... Is square trade cool or what.. Just spent 656 on a smp605 and I don't know if I have a warranty or not... I know inhabe a month and 127 bucks is not allot.
MB865/ST-ATT/4.4.2/BMM
ZLP- SM-N900W8/Att-ST/OxO/CWM/ViSiOn NB7_4.4.2,Madmack 2.0
SMP605- ? brand new
Click to expand...
Click to collapse
Just go to the square trade website.
Sent from my Nexus 5 using Tapatalk

Does Knox 0x1 automatically void warranty?

I think it makes sense if Samsung refuses to repair those phones with custom rom or rooted phone.
In my country, they said rooting or installing of custom firmwares will result in losing warranty. So I was wondering if this applied to other country as well?
Apple wouldn't service jailbroken device too! But once you restore it, you're good to go.
Pls flashing wrong bootloader will brick the device right? Will Knox counter go away too?

guitarz said:
I think it makes sense if Samsung refuses to repair those phones with custom rom or rooted phone.
In my country, they said rooting or installing of custom firmwares will result in losing warranty. So I was wondering if this applied to other country as well?
Apple wouldn't service jailbroken device too! But once you restore it, you're good to go.
Pls flashing wrong bootloader will brick the device right? Will Knox counter go away too?
Click to expand...
Click to collapse
Same stance in most countries, however they are using this excuse to not fix hardware faults that can't be related to software problems... This is NOT fair...
You can't at this time reset Knox counter...

They don't refuse tripped devices. You just have to pay the repair costs.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk

ShadowLea said:
They don't refuse tripped devices. You just have to pay the repair costs.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
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I've had devices returned not repaired and unwillimg to repair because it wasn't stock from my region. Maybe they just assume you will stiff yjem or something.
Something that can't possibly be affected by software should be replaced under warranty....

ShadowLea said:
They don't refuse tripped devices. You just have to pay the repair costs.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
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yes. money talks if you play with the KNOX. if you are lucky, they will still take your device with payment. if you are not, sometimes they will just reject. it depends on which country you are.
ultramag69 said:
I've had devices returned not repaired and unwillimg to repair because it wasn't stock from my region. Maybe they just assume you will stiff yjem or something.
Something that can't possibly be affected by software should be replaced under warranty....
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agree, but for them, any modification to the software might affect the hardware
once you root your device, basically you can do most of the tweaks. And there might be ppl who don't know what they tweak, and end up affect the hardware. perhaps they just try to avoid these type of ppl.

Selling phone with Knox tripped?

Hello,
I have started a new job and my phone is too big now to carry around in my workplace and is likely to get damaged.
I was thinking of selling it to mazuma or something similar but was wondering if they will take it with Knox tripped? I am thinking they probably won't even check as I sent my note 2 in rooted and got my cheque in the post.
What do you think.
Cheers.

I dont know about the site, but i dont think they will care, they will only care from a warranty stand point. but from what i understand all the phones sold their are provided without warranty anyway? so i dont think they would care much, And if someone buys a Note 3 for Knox it would probably be a company not an individual

Hell Guardian said:
I dont know about the site, but i dont think they will care, they will only care from a warranty stand point. but from what i understand all the phones sold their are provided without warranty anyway? so i dont think they would care much, And if someone buys a Note 3 for Knox it would probably be a company not an individual
Click to expand...
Click to collapse
Thanks for the reply:good:

I know this is an old thread, however its top of google search for related queries.
My KNOX tripped mobile was received by MazumaMobile today and has status "PROBLEM -- FAULTY OPERATING SYSTEM".
The phone is fine, however has KNOX trip warning on boot up.
They have reduced the £180 offer to £80. Needless to say, I have requested the phone be returned.

is it worth rooting?

I ask this as I'm with EE and i'm not sure there standpoint on the Knox feature and whether my insurance will be void if I do root, reason I've gone F it is one there insurance is excellent, two there is a 6 month period where the phone is still technically theres and the most important reason, is there anything to be gained at this time? I don't see many custom roms at the moment, and few hacks worth persuing, I know we can debloat but it's a very minor detail when all of the above is in the balance.
In addition I've noticed I have Computrace agent running constantly i'm told this is some lowjack for phone theft, but I haven't got the best battery life in the world and i'm wondering if this is the cause, however I don't think I can remove this, if I do what might happen.
So is it worth rooting?

LBTaylor1984 said:
I ask this as I'm with EE and i'm not sure there standpoint on the Knox feature and whether my insurance will be void if I do root, reason I've gone F it is one there insurance is excellent, two there is a 6 month period where the phone is still technically theres and the most important reason, is there anything to be gained at this time? I don't see many custom roms at the moment, and few hacks worth persuing, I know we can debloat but it's a very minor detail when all of the above is in the balance.
In addition I've noticed I have Computrace agent running constantly i'm told this is some lowjack for phone theft, but I haven't got the best battery life in the world and i'm wondering if this is the cause, however I don't think I can remove this, if I do what might happen.
So is it worth rooting?
Click to expand...
Click to collapse
Depends why you want to root.. I do it to
- remove annoying ads
- titanium backup
- tasker
- xposed

Hmm currently only the ads.is an issue for me perhaps I should wait til a knox free root is available then

Not sure what you mean by Knox free root, to date no one has been able to root the Note 4 without tripping knox and I don't think it will be possible any time soon

I meant root without tripping.
There is a root for the note 3 and s5 I think which is towel root and that doesn't trip

LBTaylor1984 said:
I meant root without tripping.
There is a root for the note 3 and s5 I think which is towel root and that doesn't trip
Click to expand...
Click to collapse
The guy behind towel root now works for samsung so we won't be getting knox free root from him. I'm with ee and have insurance and have rooted. If i need to send it back for repair I just drop it down the toilet first, if they can't switch it on they don't know it's rooted plus insurance is different to warranty

What is warranty then? How have you interpreted it?

LBTaylor1984 said:
What is warranty then? How have you interpreted it?
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Click to collapse
AFAIK in Europe due to eu regulations hardware failure is covered under warranty even if you are rooted. That's how I interpret it but as I'm insured my insurance includes accidental loss and damage so if I "accidentally drop it" then my insurance will replace the phone.
If you search xda someone did post the full eu ruling on warranty with rooted devices, reading it will probably help you decide

Thanks sawdoctor, you've been a real help

Does Knox really affect warranty?

Just got off with samsung support and the agent told me knox being 0x1 won't affect the warranty. I'm probably going to root anyways, but if anyone has any actual experiences with samsung and a 0x1 warranty, would you care to share?

Iffy... to say the least. I would of got what they said in writing lol

Ausboy 2011 said:
Iffy... to say the least. I would of got what they said in writing lol
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Click to collapse
exactly what i did, well not exactly writing, but typing is close enough. Having issues rooting atm, keep getting nand write start failed with chainroots method. I have the SMN910U

If they can prove the software caused the problems then they can outright refuse to fix it under warranty if the KNOX flag is 0x1.
So if it's just Root running on Stock Sammy it should be fine, however a custom rom on the other hand they will most likely just say it's a software issue and refuse to fix anything wrong.

Fuzzi99 said:
If they can prove the software caused the problems then they can outright refuse to fix it under warranty if the KNOX flag is 0x1.
So if it's just Root running on Stock Sammy it should be fine, however a custom rom on the other hand they will most likely just say it's a software issue and refuse to fix anything wrong.
Click to expand...
Click to collapse
Thanks for the insight, I have only had one warranty incident with Samsung. I had to send in my note 3 (same day I got it, so it wasn't even setup). The warranty repair was a breeze though.

just rooted my phone and am noticing some major lag here and there. Anyone else?

Comment for visibility. I need to know this aswell

Fuzzi99 said:
If they can prove the software caused the problems then they can outright refuse to fix it under warranty if the KNOX flag is 0x1.
So if it's just Root running on Stock Sammy it should be fine, however a custom rom on the other hand they will most likely just say it's a software issue and refuse to fix anything wrong.
Click to expand...
Click to collapse
Hey bud, I got my Note 4 from NZ and you think if I root my note 4, if there are problems with it, would the NZ Samsung team fix it?

cwk8412 said:
Hey bud, I got my Note 4 from NZ and you think if I root my note 4, if there are problems with it, would the NZ Samsung team fix it?
Click to expand...
Click to collapse
unless they can prove the software caused an issue, or you just happen to a rep that is a stickler for the rules it should be fine

it depends on which samsung service center.

Depends on a lot of things, but mainly on the rep you get (if he's anal or not) and the kind of problem you wanna fix. If it's a hardware problem 99% of the time a 0x1 wont be a problem. Software may be another story. My advice? if you care about the warranty, don't root. Personally my devices last less than 6 months with me anyway so I root the second I get it (after I check everythings working of course).

It depends on the service centre and the general Samsung policies in each country. In the UK I've had my tablet repaired twice with Knox 0x1. First time the screen completely died, second time I had problems with the back cover and glue behind the screen (from the bad first repair). Both times nobody mentioned anything about Knox. Not to mention the tablet was running a stock 4.4.2 firmware not yet available in the UK.
iR¡[email protected]!* from Galaxy Note 4 via Tapatalk

my first note 4 was rooted and knox warranty change to 0x1 from 0x0 after some days using 5 or more pixels died and send it to service center and swap my phone with new note 4 by new warranty duration
in this case defeated knox by rooting dose not affect on warranty

iridaki said:
It depends on the service centre and the general Samsung policies in each country. In the UK I've had my tablet repaired twice with Knox 0x1. First time the screen completely died, second time I had problems with the back cover and glue behind the screen (from the bad first repair). Both times nobody mentioned anything about Knox. Not to mention the tablet was running a stock 4.4.2 firmware not yet available in the UK.
iR¡[email protected]!* from Galaxy Note 4 via Tapatalk
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That's good to hear. Did you use an authorised repair centre (and if so, which one?) or send it in to Samsung directly?
When I asked a local repair centre, they were adamant that knox or rooting would void warranty as far as they were concerned. It all seems to be pot luck depending on who you speak to. E.g. here's a response from a Samsung representative on Facebook saying the same thing: https://www.facebook.com/SamsungMobileUK/posts/651768151530771, but some others have also reported they've had success in getting repairs under warranty.

smar said:
That's good to hear. Did you use an authorised repair centre (and if so, which one?) or send it in to Samsung directly?
When I asked a local repair centre, they were adamant that knox or rooting would void warranty as far as they were concerned. It all seems to be pot luck depending on who you speak to. E.g. here's a response from a Samsung representative on Facebook saying the same thing: https://www.facebook.com/SamsungMobileUK/posts/651768151530771, but some others have also reported they've had success in getting repairs under warranty.
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Click to collapse
I filed a repair request online, Samsung sent a package with prepaid post, put my tablet and charger in and took it to the post office. I believe it went somewhere in England, even though I live in Scotland. So, yeah, I sent it directly to Samsung.
iR¡[email protected]!* from Galaxy Note 4 via Tapatalk