Your factory warranty will not be voided if you simply root you device. A simple OTA update (say too Kit kat, from approved channels) WILL trip KNOX. My wife's stock 8" got the update through Samsung and the fuse tripped. Those of you *****ing about it are going to sure be red when you do update to KitKat and find out its been tripped. I work for a legacy company that only uses secure devices. That's why we have KNOX, its not for a witch hunt to find out who has rooted what and wiggle out of the warranty. Unless you change how the CPU works ( overclocking and such) that can damage the device, that is a different story. But simply rooting without any additional adjustments other than program removal, debloating or changing how buttons work will not void your manufacturers warranty.
This has been bugging me for while.
Sorry.
Back to Star trek.
https://www.samsungknox.com/en/blog...ox-enabled-devices-and-knox-warranty-void-bit
https://www.samsungknox.com/en/blog/about-cf-auto-root
Sent from my SM-P600 using xda app-developers app
mk2flip said:
Your factory warranty will not be voided if you simply root you device. A simple OTA update (say too Kit kat, from approved channels) WILL trip KNOX. My wife's stock 8" got the update through Samsung and the fuse tripped. Those of you *****ing about it are going to sure be red when you do update to KitKat and find out its been tripped. I work for a legacy company that only uses secure devices. That's why we have KNOX, its not for a witch hunt to find out who has rooted what and wiggle out of the warranty. Unless you change how the CPU works ( overclocking and such) that can damage the device, that is a different story. But simply rooting without any additional adjustments other than program removal, debloating or changing how buttons work will not void your manufacturers warranty.
This has been bugging me for while.
Sorry.
Back to Star trek.
https://www.samsungknox.com/en/blog...ox-enabled-devices-and-knox-warranty-void-bit
https://www.samsungknox.com/en/blog/about-cf-auto-root
Sent from my SM-P600 using xda app-developers app
Click to expand...
Click to collapse
In download mode it quite clearly reads "warranty is void". Now if that message will be honored by the manufacturer and/or vendor (it) is another story altogether. But as far as the device knows the warranty *is* Void and none of your links deny that.
Now knox , may well have been designed for corporate security, sure, but that doesn't stop Samsung to also use it to deny paying for warranties. You , can call it a scheme as much as you want, but there is not one official source to deny that.
Was the knox wire tripped from official update? Bummer, no warranty for you...
Samsung in Scandinavia (Samsung Nordic office) has confirmed that a tripped knox is auto void warranty ...
A friend of mine works for a major tech importer (they sell to retailers, but also handle a good deal of the warranty shipping/repairs etc) for the scandinavian countries and according to him the support dept is supposed to check if the knox fuse is 0X0 before they do anything with the device. Major bummer!!
Upgrading my Note 3 from stock 4.3 to stock 4.4 most definitely did NOT trip my Knox counter. There would be no reason for that to happen, since Knox checks for non-Samsung firmware, and an update sent out by Samsung is (obviously) Samsung firmware.
A factory update will trip the fuse. Knox is added after the initial os is compiled. The problem is that most service centers or regional Samsung centers don't even really understand what KNOX is for. So when they see it tripped they assume that you did something detrimental to the device. When we purchased 150 s4, 8" and 10" we had a Samsung coporate rep show our staff the many enterprise features that can be implemented on the devices. He's the one that told us that simply a rooted device will not void warranty. We have had over 20 devices covered under warranty by 3 different service centers that have been rooted. Now changing Roms and kernels are a different story, we had warranty rejected by the same regional centers for 3 of our devices that we were doing testing on that had these. We have dealt with this extensively over the last 6 months or so.
Sent from my SM-P600 using xda app-developers app
The counter trips when ANYONE attempts to rewrite or change the original firmware, factory or otherwise. This includes updates from Samsung. They don't even have the ability to reset the fuse. It requires surgery on the device.
Sent from my SM-P600 using xda app-developers app
This simply isn't true.
The purpose of Knox is not to check for any updates but to check for tampering with the bootloader. I know nothing of the circumstances of your sister's update but numerous people have updated Knox-enabled devices with stock updates and Knox has NOT been tripped nor is it supposed to be.
Apart from anything, what you say defies common sense. What would be the purpose of a hardware fuse that tripped when any update is applied? Knox is there so that enterprises can check whether a device has been tampered with and deny certain functionality if that has happened. This wouldn't work if it were tripped by authorised updates.
There are threads here and in other forums that show that Knox is not tripped by standard updates or flashing stock ROMs (although there are limited examples where this has happened - they are very much the minority).
Added to which, there have been conflicting statements made by Samsung and its representatives over the implications of Knox 0x1. Some have said that all warranties are void. Some that warranty may not be refused if the problem is unequivocally unconnected with rooting/installing a 3rd party ROM (e.g. the home button breaking). The situation is far from clear and concerns over the implications of tripping the Knox fuse will remain well-founded until there is an authoritative statement from Samsung that Knox 0x1 will never void the hardware warranty and such a statement has not yet been made and probably never will be.
mk2flip said:
A factory update will trip the fuse. Knox is added after the initial os is compiled. The problem is that most service centers or regional Samsung centers don't even really understand what KNOX is for. So when they see it tripped they assume that you did something detrimental to the device. When we purchased 150 s4, 8" and 10" we had a Samsung coporate rep show our staff the many enterprise features that can be implemented on the devices. He's the one that told us that simply a rooted device will not void warranty. We have had over 20 devices covered under warranty by 3 different service centers that have been rooted. Now changing Roms and kernels are a different story, we had warranty rejected by the same regional centers for 3 of our devices that we were doing testing on that had these. We have dealt with this extensively over the last 6 months or so.
Sent from my SM-P600 using xda app-developers app
Click to expand...
Click to collapse
mk2flip said:
The counter trips when ANYONE attempts to rewrite or change the original firmware, factory or otherwise. This includes updates from Samsung. They don't even have the ability to reset the fuse. It requires surgery on the device.
Sent from my SM-P600 using xda app-developers app
Click to expand...
Click to collapse
That is simply not true. I've updated my Galaxy Note 3 from Samsung official firmware to Samsung official firmware, and my Knox counter is not tripped. I'm sure if what you are saying is true (that any update will trip it), we would have heard from some Android news outlet or from a lot more than one person on XDA.
hurrpancakes said:
That is simply not true.
Click to expand...
Click to collapse
+1
I and many others up- and downgrade already their Note with OTA, Kies, Odin and so long you flash a original firmware signed by Samsung, the Knox counter is not set.
And the story with the warranty is something else. So long we didn't get reports that someone didn't get the warranty, I am observant.
KNOX is what it is. It affects probably 5% of people (enthusiasts) who buy Samsung devices. The other 95% don't know what root or a bootloader is and probably won't ever activate KNOX (the app) and it'll lay dormant on their devices forever. KNOX 2.0 is coming so those hoping it'll go away or that the *****ing of the 5% is somehow going to influence Samsung's position on KNOX either have to learn to live with it or buy non-Samsung devices.
BYOD is a huge market and why KNOX exists. The 5% of device owners that hate KNOX and the limitations on modding it applies are expendable.
https://www.samsungknox.com/en/blog/new-knox-solutions-being-announced-mwc
As for warranty repairs on KNOX-tripped devices there are plenty of reports I've seen saying the warranty has been honored. That's not to say every regional Samsung repair center is going to play by the same set of rules but it also means there's no hard and fast policy that's corporate-wide designed to screw people out of warranty repairs they are entitled to.
people211 said:
It took about a week between sending it in and getting it back. The issue I had was that the note would not reboot if you pulled the battery and reinserted without having to connect it to the charger. Before I sent it in, i flashed back to stock using ODIN. I checked the status of the repair and it said they had replaced a component. I wasn't sure if they were going to do anything since I had tripped KNOX counter.
**The kicker**
I got it back today and immediately went into download mode and to my surprise, KNOX was reset to 0X0!! I know they said they were going to flash it back to stock when they got it, but i didn't think KNOX could be reset (even by them).
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2637718
This whole Knox thing was worrying me, as a potential UK purchaser of a Note 10.1 2014 who needs root to be able to run several apps that I want to use.
If rooting was going to void the warranty anyway, I would have just bought a cheaper USA model and be done with it (as there would be no UK warranty anyway). However if I should still get my two-years EU warranty then I might pay the exorbitant UK prices for a local model. Someone really ought to introduce the tech companies to the exchange rate (even with taxes & duties, US is still miles cheaper)
Andre
BarryH_GEG said:
KNOX is what it is. It affects probably 5% of people (enthusiasts) who buy Samsung devices. The other 95% don't know what root or a bootloader is and probably won't ever activate KNOX (the app) and it'll lay dormant on their devices forever. KNOX 2.0 is coming so those hoping it'll go away or that the *****ing of the 5% is somehow going to influence Samsung's position on KNOX either have to learn to live with it or buy non-Samsung devices.
BYOD is a huge market and why KNOX exists. The 5% of device owners that hate KNOX and the limitations on modding it applies are expendable.
https://www.samsungknox.com/en/blog/new-knox-solutions-being-announced-mwc
As for warranty repairs on KNOX-tripped devices there are plenty of reports I've seen saying the warranty has been honored. That's not to say every regional Samsung repair center is going to play by the same set of rules but it also means there's no hard and fast policy that's corporate-wide designed to screw people out of warranty repairs they are entitled to.
http://forum.xda-developers.com/showthread.php?t=2637718
Click to expand...
Click to collapse
With a Jtag box it is possible to downgrade from Knox, provided you have a previously made pre Knox backup. From what I understand, even by rewriting the entire ROM space, you still can't reset the warranty bit. Not sure where exactly it is. As for People11's note coming back with it reset, he mentioned they "replaced a component." Whatever they replaced apparently held the warranty bit. Samsung might not even be able to reset it themselves, but swapping out the right hardware with fresh stuff will (obviously) take care of it.
It is true that only a small percentage of all users are affected by Knox; however, they are all on xda, and in fact make up the vast majority here. Samsung can do whatever they want to their phones, and I'm sure the warranty bit will save them a chunk of change. Still, it doesn't mean it's not a total **** move, and worthy of *****ing. The development behind Samsung devices is part of what makes them so great, and why people love them.
Tossing a big "F you" in the face of the people that make that happen is in bad taste. I also think you are underestimating the amount of users who root their phones, and the influence developers and the like have on a devices success. Not all development is for root users, but the people responsible for the best stuff, root or otherwise, are typically people who use root.
Sure, the galaxy s 5 will never end up being burried en masse out in the desert a la E.T The extraterrestrial, and I'm sure the Samsung executives won't be going hungry anytime soon no matter how much they crack down on warranty claims. Long term, however, I would say that restricting development and a devices friendliness towards modification will have a detrimental effect as time goes on.
nvan7891 said:
With a Jtag box it is possible to downgrade from Knox, provided you have a previously made pre Knox backup. From what I understand, even by rewriting the entire ROM space, you still can't reset the warranty bit. Not sure where exactly it is. As for People11's note coming back with it reset, he mentioned they "replaced a component." Whatever they replaced apparently held the warranty bit. Samsung might not even be able to reset it themselves, but swapping out the right hardware with fresh stuff will (obviously) take care of it.
It is true that only a small percentage of all users are affected by Knox; however, they are all on xda, and in fact make up the vast majority here. Samsung can do whatever they want to their phones, and I'm sure the warranty bit will save them a chunk of change. Still, it doesn't mean it's not a total **** move, and worthy of *****ing. The development behind Samsung devices is part of what makes them so great, and why people love them.
Tossing a big "F you" in the face of the people that make that happen is in bad taste. I also think you are underestimating the amount of users who root their phones, and the influence developers and the like have on a devices success. Not all development is for root users, but the people responsible for the best stuff, root or otherwise, are typically people who use root.
Sure, the galaxy s 5 will never end up being burried en masse out in the desert a la E.T The extraterrestrial, and I'm sure the Samsung executives won't be going hungry anytime soon no matter how much they crack down on warranty claims. Long term, however, I would say that restricting development and a devices friendliness towards modification will have a detrimental effect as time goes on.
Click to expand...
Click to collapse
There were 968M smartphones sold in 2013. There are 5M XDA members of varying degrees of participation. Based on how vocal we are here it's easy to overestimate our importance. If unlocked bootloaders, pure android, and unfettered root access were so meaningful you'd think Nexus h/w would make up more than its current 2% of total Android devices in use. The masses could care less about the things XDA'rs do.
But keep in mind the LARGE number of Chinese phones open to root (some use it as a marketing point like Oppo) the Chinese market is full of hackers and modders because that is the only way to access many forms of media, news, and social networking. Combined with the higher average test scores and heavy android preference in the developing nations and I would say the number of people with us is Far greater than 5 million. Enough to make any one company take notice. These people crave freedom. As do I. I think we take the ignorance of the average American consumer and imagine it represents the whole of the world. But in reality America is Just full of idiots and xda represents the few good in the nation (and of course other nations)
Other nations are full of much more savvy and informed consumers. More like us.
Some of my SS device bought from another country so they have no warranty
I have fun with them a lot rooting/custom rom flashing.
But now with my P601 I bought it in my country it has warranty ....
so I am not thinking about rooting or anything.....
ps000000 said:
Some of my SS device bought from another country so they have no warranty
I have fun with them a lot rooting/custom rom flashing.
But now with my P601 I bought it in my country it has warranty ....
so I am not thinking about rooting or anything.....
Click to expand...
Click to collapse
Square trade man... Saves lives
Sent from my SM-P600 using Tapatalk
RussellEstridge25 said:
Square trade man... Saves lives
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
I have a SquareTrade policy on my Note. However, the SquareTrade excludes damage due to software. So, I would expect that if the Knox flag is tripped then the SquareTrade dollars are worthless. Unless one wants to go the dark route and submerse the Note in water "accidentally."
TabGuy said:
I have a SquareTrade policy on my Note. However, the SquareTrade excludes damage due to software. So, I would expect that if the Knox flag is tripped then the SquareTrade dollars are worthless. Unless one wants to go the dark route and submerse the Note in water "accidentally."
Click to expand...
Click to collapse
I don't that the Knox being tripped would void square trade...
Sent from my Nexus 5 using Tapatalk
RussellEstridge25 said:
Square trade man... Saves lives
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
Tell me more... Is square trade cool or what.. Just spent 656 on a smp605 and I don't know if I have a warranty or not... I know inhabe a month and 127 bucks is not allot.
MB865/ST-ATT/4.4.2/BMM
ZLP- SM-N900W8/Att-ST/OxO/CWM/ViSiOn NB7_4.4.2,Madmack 2.0
SMP605- ? brand new
amynjimmy said:
Tell me more... Is square trade cool or what.. Just spent 656 on a smp605 and I don't know if I have a warranty or not... I know inhabe a month and 127 bucks is not allot.
MB865/ST-ATT/4.4.2/BMM
ZLP- SM-N900W8/Att-ST/OxO/CWM/ViSiOn NB7_4.4.2,Madmack 2.0
SMP605- ? brand new
Click to expand...
Click to collapse
Just go to the square trade website.
Sent from my Nexus 5 using Tapatalk
Related
Hello,
I have started a new job and my phone is too big now to carry around in my workplace and is likely to get damaged.
I was thinking of selling it to mazuma or something similar but was wondering if they will take it with Knox tripped? I am thinking they probably won't even check as I sent my note 2 in rooted and got my cheque in the post.
What do you think.
Cheers.
I dont know about the site, but i dont think they will care, they will only care from a warranty stand point. but from what i understand all the phones sold their are provided without warranty anyway? so i dont think they would care much, And if someone buys a Note 3 for Knox it would probably be a company not an individual
Hell Guardian said:
I dont know about the site, but i dont think they will care, they will only care from a warranty stand point. but from what i understand all the phones sold their are provided without warranty anyway? so i dont think they would care much, And if someone buys a Note 3 for Knox it would probably be a company not an individual
Click to expand...
Click to collapse
Thanks for the reply:good:
I know this is an old thread, however its top of google search for related queries.
My KNOX tripped mobile was received by MazumaMobile today and has status "PROBLEM -- FAULTY OPERATING SYSTEM".
The phone is fine, however has KNOX trip warning on boot up.
They have reduced the £180 offer to £80. Needless to say, I have requested the phone be returned.
Will be in the near future a way to Root The Note 4 WITHOUT Tripping KNOX? I want to root but don't want to loose my warranty.
Is it possible???
i doubt it if so it will be months away but rooting alone does not void Warranty
Uniquebarbee said:
i doubt it if so it will be months away but rooting alone does not void Warranty
Click to expand...
Click to collapse
Are you sure about this?
pedmond said:
Are you sure about this?
Click to expand...
Click to collapse
From what i've read it's supposed to void your warranty, yet there's people who say they've had warranty repairs carried out with KNOX tripped, so it's pot luck as far as i tell
Have them explain how tripping knox broke your hardware.
Sent from my SM-N910P using Tapatalk
I work for an authorized Samsung Service Center in Canada and we do not check knox fuse when you bring your device in. Just make sure it's unrooted before you bring it in not to make things too obvious
There must be someone like the dev who create towelroot that didnt trip knox for note3 and previous versions.
Am using it on my tab note 2014 edition.
Honestly, atm it's too risky to root with tripping KNOX and then hope that your warranty service won't care about that. It's a 50/50. Waiting for a non-KNOX root.
If you're in the EU with all the many consumer protection laws, I doubt Samsung would get away with not repairing a hardware fault on a device unless they can prove it's because you rooted.
I'd soon be taking them to a small claims court if my now unrooted phone screws up within two years and they refused to repair or replace (I tripped knox)
knox being a hardware fuse is simply a shameful attempt by Samsung to claim you have modified the hardware and therefore voiding your warranty.
Just root if you really want it, like people have said before, most repair centres don't care if the knox fuse had been changed.
Would Knox will be tripped if I install stock firmware through Odin?
captainbirdseye86 said:
If you're in the EU with all the many consumer protection laws, I doubt Samsung would get away with not repairing a hardware fault on a device unless they can prove it's because you rooted.
I'd soon be taking them to a small claims court if my now unrooted phone screws up within two years and they refused to repair or replace (I tripped knox)
knox being a hardware fuse is simply a shameful attempt by Samsung to claim you have modified the hardware and therefore voiding your warranty.
Just root if you really want it, like people have said before, most repair centres don't care if the knox fuse had been changed.
Click to expand...
Click to collapse
Hmm, here in Lithuania, my almost 2 yr old, heavily modified S3's SIM reading died (EFS partition R.I.P) and they said they won't repair it because of obvious reasons. I forgot to unroot though. That's why I'm really scared to touch my N4 yet.
Just make sure you unroot flash a stock firmware if you have to repair your phone for some reason. Who needs KNOX anyways
Uniquebarbee said:
Just make sure you unroot flash a stock firmware if you have to repair your phone for some reason. Who needs KNOX anyways
Click to expand...
Click to collapse
Don't you think those 'professional' guys check KNOX before doing anything?
Actually if you still want to retain warranty status I would suggest to root after 8-9 months(assuming it's 1yr warranty) after getting the phone. If you can maintain that long without going to service centre, I'm certain that one would not need to visit a service centre after rooting the phone.
That way 8-9 mnths from now more developments would have been released and you'll have more things to try out without the need of going to a service centre.
I'm not sure what professional guys you speak of but the carriers service center does not care when fixing your phone as long as you return to stock firmware before you turn it in. So you could always wait for eternity
Uniquebarbee said:
I'm not sure what professional guys you speak of but the carriers service center does not care when fixing your phone as long as you return to stock firmware before you turn it in. So you could always wait for eternity
Click to expand...
Click to collapse
By professional I meant carriers service. So basically once my phone, god let that not happen, breaks, I just install non-rooted firmware with ODIN and I'm good to go?
Yes :good:
Uniquebarbee said:
Yes :good:
Click to expand...
Click to collapse
Well I'ma trust you on this one, let the customization begin!
:good: ^5 welcome to the darkside
I'm not rooted yet but am considering it once a few more weeks pass.
If something's fundamentally wrong with the hardware, it should manifest within a month, I'd like to think. Plus, I've never had a phone need repairs in the past. Which obviously bears no relation to this one going bad or not.
I doubt there'll be a ton of ROM choices for the Duos version but Play Store, Titanium, and Nandroids are nice to have.
Sent from my SM-N9100
Howdy all,
Potential new Sammy user (long time htc lover, but m9 is a bit samey from from m8), I'm vaguely aware of what knox is about, but not sure of the specific apps that are killed when you trip knox (which I will). Also, is the new samsung pay likely to be effected? If so, I assume regular nfc pay systems would still be ok?
Sorry if I made that confusing, just trying to work out if I'm losing anything I'm likely to use.
M.
tripping knox is nothing more than a counter that can be used for the carrier or manufacturer to know if the phone has been altered. ie if the phone breaks under warranty they can deny you coverage. from what i gather, samsung seems to be forgiving and normally doesn't deny warranty based on the counter, but i guess YMMV.
as for it killing apps, not that i am aware of.. not sure about samsung pay specifically as it's something new that will be released later this year. i don't see it as being a problem though. my google wallet still works and i don't see why samsung would disable their apps based on the counter. IMO they want people to use their apps so i doubt they would disable samsung pay because the counter was tripped. i mean there are plenty of users that received warranty on repairs/replacement even with a tripped counter.
Ah ok for some reason I thought some apps were linked to the knox functionality. If it's just warranty I'm all good, warranty law in australia is quite good as they would have to prove that your custom rom or whatever was actually cause (like printer ink, they can't automatically void printer warranty for using refills or generic ink - have to prove it was the cause of the fault).
M.
mattman83 said:
Ah ok for some reason I thought some apps were linked to the knox functionality. If it's just warranty I'm all good, warranty law in australia is quite good as they would have to prove that your custom rom or whatever was actually cause (like printer ink, they can't automatically void printer warranty for using refills or generic ink - have to prove it was the cause of the fault).
M.
Click to expand...
Click to collapse
Well knox is. After you tripped the knox flag, you can't use knox anymore. I you had data in it then it's lost, and you can't make a new knox container. But other than this I don't think anything else depends on it.
Hi guys,
I bought a brand new Note 4 at the end of January to replace my completely busted HTC One M8, and i'm wondering, is it REALLY worth it to trip the KNOX Warranty status to 0x1 to Root and install a Custom ROM? Would love to hear some feedback as I love the device and its my first Samsung since the Note 3 (which i never voided my KNOX warranty on)
Thanks in advance!
kylebeattie11 said:
Hi guys,
I bought a brand new Note 4 at the end of January to replace my completely busted HTC One M8, and i'm wondering, is it REALLY worth it to trip the KNOX Warranty status to 0x1 to Root and install a Custom ROM? Would love to hear some feedback as I love the device and its my first Samsung since the Note 3 (which i never voided my KNOX warranty on)
Thanks in advance!
Click to expand...
Click to collapse
This is a common misconception that people have. KNOX warranty does not void your entire phone's warranty. It only voids your KNOX security portion of the warranty. If you do not use KNOX, you don't have to worry about the KNOX flag. When KNOX flag goes up, the phone loses its secure storage environment access (your phone is saying that it cannot run KNOX mode anymore because some file intruded the KNOX secure environment storage access). Once again, if you do not use KNOX, no worries.
There is nothing holding you back from rooting. It comes down to your personal preference. Personally, I am not a fan of rooting because I just think that there are sufficient customization that I can do by installing apps from Google Play.
LTE-X said:
This is a common misconception that people have. KNOX warranty does not void your entire phone's warranty. It only voids your KNOX security portion of the warranty. If you do not use KNOX, you don't have to worry about the KNOX flag. When KNOX flag goes up, the phone loses its secure storage environment access (your phone is saying that it cannot run KNOX mode anymore because some file intruded the KNOX secure environment storage access).
There is nothing holding you back from rooting. It comes down to your personal preference. Personally, I am not a fan of rooting because I just think that there are sufficient customization that I can do by installing an app from Google Play.
Click to expand...
Click to collapse
Thanks for cleaning that up for me, didn't really know that!
kylebeattie11 said:
Thanks for cleaning that up for me, didn't really know that!
Click to expand...
Click to collapse
Sure, not a problem mate!
LTE-X said:
This is a common misconception that people have. KNOX warranty does not void your entire phone's warranty. It only voids your KNOX security portion of the warranty. If you do not use KNOX, you don't have to worry about the KNOX flag. When KNOX flag goes up, the phone loses its secure storage environment access (your phone is saying that it cannot run KNOX mode anymore because some file intruded the KNOX secure environment storage access). Once again, if you do not use KNOX, no worries.
There is nothing holding you back from rooting. It comes down to your personal preference. Personally, I am not a fan of rooting because I just think that there are sufficient customization that I can do by installing apps from Google Play.
Click to expand...
Click to collapse
complete lie. it voids your entire warranty. stop lying to everyone.
quote from chainfire :
Worse than that, I've also been hearing that service center instructions are indeed that devices with this status tripped will not receive any warranty repairs.
https://plus.google.com/+Chainfire/posts/LCfF5A9fsTG
It really does depend on where you live in the world to how knox trips effect warranty claims. Here in New Zealand if theres any software issues and the knox flag is tripped you are not covered. But if it is a hardware fault then you covered under our consumer gaurentees act. It will be worth finding out for your specific countries laws around this issue and to see if you are covered, then make an educated decision.
i rooted mine.. but i cant really say that im using anything specific now im rooted (yeah greenify with root acces and titanium backup and a kernel) still on stock lollipop rom.
my wife got her huawei mate 7 yesterday, and it has to be replaced becouse a problem in the hardware.
I hope that i will still have warranty in case something happens
[email protected] is a KNOX representative in charge of my company. I've sent 11 note tablets for repair with Knox tripped and I've received 11 replacements for free. Go ahead and contact this representative and find out for yourself instead of accusing people of false information.
do you seriously not understand the difference between a corporate account with a high priced maint agreement and a free service center claim by a consumer ?
zurkx said:
do you seriously not understand the difference between a corporate account with a high priced maint agreement and a free service center claim by a consumer ?
Click to expand...
Click to collapse
Corporate account with a high priced maint agreement is referring strictly to when a company purchases the products in bulk from Samsung directly. We did not do that here. We've purchased around 130 units from BestBuy, not Samsung. With that being said, Samsung treat us like a normal customer, not a corporate customer. If there were hardware problems, we'll be responsible for shipping and parts needed for repair just like a normal customer.
LTE-X said:
Corporate account with a high priced maint agreement is referring strictly to when a company purchases the products in bulk from Samsung directly. We did not do that here. We've purchased around 130 units from BestBuy, not Samsung. With that being said, Samsung treat us like a normal customer, not a corporate customer. If there were hardware problems, we'll be responsible for shipping and parts needed for repair just like a normal customer.
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lets not be silly here. you have a samsung.com guy with an email address assigned for your use. your average consumer does not buy a 130(!) devices. they buy one. and they do not return 11(!) units. they return one. and so far the average person here across literally dozens of threads has been rejected for having the knox warranty flag tripped.
i assure you that if you go into a service center today with a knox flag tripped on your personal device they will tell you to get lost. im sure if you return it thru your corporate contact on the other hand it will be replaced no questions asked. if you buy $65,000 worth of hardware (130 devices at $500-ish each) samsung is not going to treat you like an individual would be treated.
I will not argue here. When you contact Samsung KNOX department, you are automatically assigned to a representative, who is responsible for all activities including the repair. I did not disclose that we purchased 130 devices to representative. I did not return these units all at once. This has been accompolished one by one in just over a year. I also did not disclose I was an IT manager. Therefore, the rep had no idea of my occupation, my company, how many devices I own, and how many devices I am actually having problems with.
---------- Post added at 01:35 AM ---------- Previous post was at 01:20 AM ----------
Also, I apologize for what I said about being free. Upon checking the receipt of repair, $10 fee was added for parts (ATK88 Efuse). It stated labor, shipping and other adhesives are included in the limited 1 year warranty; thus $0 was added. Total cost was $10. There were no taxes added to the final cost.
LTE-X said:
[/COLOR]Also, I apologize for what I said about being free. Upon checking the receipt of repair, $10 fee was added for parts (ATK88 Efuse). It stated labor, shipping and other adhesives are included in the limited 1 year warranty; thus $0 was added. Total cost was $10. There were no taxes added to the final cost.
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what did the exact line item say ? Does it give the exact part number of the efuse ?
LTE-X said:
I will not argue here. When you contact Samsung KNOX department, you are automatically assigned to a representative, who is responsible for all activities including the repair. I did not disclose that we purchased 130 devices to representative. I did not return these units all at once. This has been accompolished one by one in just over a year. I also did not disclose I was an IT manager. Therefore, the rep had no idea of my occupation, my company, how many devices I own, and how many devices I am actually having problems with.
---------- Post added at 01:35 AM ---------- Previous post was at 01:20 AM ----------
Also, I apologize for what I said about being free. Upon checking the receipt of repair, $10 fee was added for parts (ATK88 Efuse). It stated labor, shipping and other adhesives are included in the limited 1 year warranty; thus $0 was added. Total cost was $10. There were no taxes added to the final cost.
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zurkx said:
what did the exact line item say ? Does it give the exact part number of the efuse ?
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Holy **** yes, if we know exactly what's the part and how to replace it we can solve the problem!
Here is exactly what it says.
Parts: Costs:
EFuse(P/N: ATK88) $10
EFuse(P/N: ATK89) Included(ATK88)
EFuse(P/N: ATK89//18) Included(ATK89)
EFuse EEPROM SW. Included under dep. //18
Adhesives/Labor. Refer to Terms and Conditions
Total Cost: $10
I don't have time or energy to poke around the phone anymore and compared to the Galaxy S3, Note 4 is not as bloated or slow, I don't have any stutter or lag and I don't care about custom roms for now, so there really isn't any reason for me to root at the moment. Only real thing I'd want to do if I were to root would be to increase volume on headphones and remove the bloody notification about too high volume, but I can live with that. I got free premium insurance from the carrier because I preordered it so knox wouldn't matter if I were to need repairs.
gabrymr said:
I don't have time or energy to poke around the phone anymore and compared to the Galaxy S3, Note 4 is not as bloated or slow, I don't have any stutter or lag and I don't care about custom roms for now, so there really isn't any reason for me to root at the moment. Only real thing I'd want to do if I were to root would be to increase volume on headphones and remove the bloody notification about too high volume, but I can live with that. I got free premium insurance from the carrier because I preordered it so knox wouldn't matter if I were to need repairs.
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I personally always root so I can use automatic backup + upload to google drive of Titanium Backup. That thing has saved my ass so many times I've lost count.
Plus, upgrading to a new phone is a breeze since you can just restore settings with titanium.
Also, Cerberus. If you're rooted you can flash cerberus from TWRP, which makes it impossible to remove, even with full wipe and reflash.
at service centers , they do not check root status by accessing your phone
They just boot in odin mode and check whether device status is 0x1 or 0x0 and if it is 0x1 they will just consider warranty is voided and wont cover it.
If your device status is 0x1 you can never change it to 0x0 again.
End of the story :- you have to pay every buck for the damage
I've not rooted for this very reason. The local UK repairers for the shop I buy my gear from says they will not warranty service a rooted device. Kinda sucks as isn't this the benefit of Android?!
Secondly, I've not found a reason to lose my warranty over this as every samsung device I've owned over the last 5 years has been returned under warranty for one reason or another (note through to note 4 plus Tab s).
Guess ill wait another 6 months to root
I've been looking at this question for the past few years and I never found a legitimate document/website where it was explicitly told that by tripping KNOX we void the general warranty of the device. Only thing I saw was people saying it does. I think that people misjudged what the KNOX WARRANTY VOID term in download mode means because it has the term WARRANTY in it. What I believe that the term KNOX WARRANTY VOID means is whether KNOX can guarantee (give a warranty) that it can securely function. Nothing more.
I want to point out again, I'm NOT INTERESTED in answers where people CLAIM it voids the general warranty. I want to know from people who actually tried to claim the warranty with a tripped flag or people who have a friend who tried it out. I searched Reddit and XDA for these answers but never found a legitimate post where a person was denied warranty due to Knox.
This is a good question, but I've noticed no one has answered it in over a year. Perhaps no such documentation exists. Asking people on Reddit and XDA what their experience was is different than an answer in a legitimate document or website. I, too, would like to see such documentation. Android OS is poorly documented, as are other OSs.
i would have to claim that AFAIK , tripping knox would only void any warranties directly related to software issues. (ie Android updates creating boot loops, or in that area). While i cannot say the rules are still 100% the same today, I myself had purchased a Galaxy S10, DIRECTLY from Samsung to be used on Sprint, just over a year ago, and then had one of the members on here do the whole Unlock token things for me, then proceeded to flash TWRP and then Magisk. Well not only does Twrp trip knox, but the bootloader unlock leaves that big "Unofficial Firmware" splash screen on every boot. Well about 2 months before the warranty expired, the vibration motor inside the phone failed, and i didnt wanna pay insurance deductible for something that i thought should be warranty related... I did some research and located some articles (you gotta google, cuz the exact sites i dont remember) that said in the EU, consumers won some lawsuits that banned the manufacturers, namely Samsung and LG, from invalidating warranties for consumers who only modified the firmware in their devices. This was targeted at people who rooted their devices through whatever methods. And the result was that the manufacturers COULD ONLY ENFORCE THAT RULE IF THE WARRANTY CLAIM WAS A DIRECT RESULT OF MODIFIED FIRMWARE/SOFTWARE. If the defect was indeed hardware related, and could not be something triggered by the modification, then the manufacturer was required to comply by the terms of the hardware warranty terms that they had provided by sale of that device.
So i took a shot and contacted Samsung Support via the website and chat interface, and requested a warranty repair. Gave the IMEI and SN of my phone, and they said "Yes warranty is available, can you provide proof of purchase" ... i did all that, and near the end i specifically asked the support person "My phone is Bootloader unlocked via Samsung unlock token, so my phone says "Unofficial Firmware" when it starts up, so is that gonna be a problem because i wont bother sending it if so." and the tech took a few min and said, "as long as the phone itself hasnt been modified or the technicians determine that you opened up the device and did any physical modifications, then NO it wont affect your claim. But please note that we (SAMSUNG) do not provide or sell Bootloader unlocked devices or solutions in the US, so if your device is replaced, it will be with a LOCKED device instead!" I agreed, packed up the phone and sent it with the label they emailed me, and about 9 days later i got a package from Samsung with a new looking s10 inside, a charging cord, adapter and headphones. And sure enough it was locked, but i paid nothing, so they definitely honored the warranty. Hope that helps.
(the reason i say i dont know if its still true today, is that i heard through rumor that the manufacturers were in the process of changing the terms in their warranty, in a way that would legally give them the right to block warranty claims if ANY hardware or software was altered in any way! That seems unlikely cuz its exactly the terms they lost the prior lawsuit under, but **** changes when greedy companies get togeter!)