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will rooting void warranty on n4?
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Not necessarily. When unlocking the bootloader it states that it MAY void your warranty. At least that's what it said on the galaxy nexus. Either way you can always flash back to stock with the images provided by Google.
Also you should post questions in the correct section.
Sent from my Nexus 7 using xda premium
It depends where you life/buy the phone. In the EU, it does not completely void warranty:
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
Warranty voiding works like this. If it states it will void warranty, it will only void it to where it could have an effect. For example, you unlock boot loader on nexus 7 and a week later your screen starts lifting. Although the boot loader gives you access to a lot of things that could hurt the device. Companies are usually not a ***** and will just not cover if its a brick. If you fried CPU etc by overvoltage...
https://fsfe.org/freesoftware/legal/flashingdevices.en.html
kashsih93 said:
will rooting void warranty on n4?
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Click to collapse
Probably technically. But you can unlock bootloader, install factory images, and lock it back. Instant factory state.
As above. If the problem couldn't be caused by rooting then they'll probably still fix it but if you installed a kernel that overclocks the cpu then you send it for repair when the cpu has melted, best of luck.
My Nexus One went poof and even though it was rooted and had CM installed (I couldn't even get it to turn on enough to re-flash stock) HTC still fixed it for free under warranty since it obviously wasn't the custom rom that had caused the problem
MatAuc12 said:
Warranty voiding works like this. If it states it will void warranty, it will only void it to where it could have an effect. For example, you unlock boot loader on nexus 7 and a week later your screen starts lifting. Although the boot loader gives you access to a lot of things that could hurt the device. Companies are usually not a ***** and will just not cover if its a brick. If you fried CPU etc by overvoltage...
Click to expand...
Click to collapse
Small offtopic: HTC did exactly this to me in UE, i unlocked the bootloader (htc way) a month later my touchscreen stopped working, when i caled them, they asked me if i changed my rom, and told me that this woud void completly the warranty.
(silly of me.. instead i should just flashed a stock rom)
andresbott said:
Small offtopic: HTC did exactly this to me in UE, i unlocked the bootloader (htc way) a month later my touchscreen stopped working, when i caled them, they asked me if i changed my rom, and told me that this woud void completly the warranty.
(silly of me.. instead i should just flashed a stock rom)
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Click to collapse
I wouldn't use HTC as an example they are a bit weird with their warranty policy. I have unlocked the boot loader on mine and sent it in because of dust under the screen. It was repaired with no questions.
Sent from my iPhone using Tapatalk
Magnuson–Moss Warranty Act
For US consumers, it's important to note that manufacturer's warranties are governed by the Magnuson–Moss Warranty Act. In this case, unlocking the boot loader MAY void your warranty in certain circumstances, but only if the defect is proximately caused by the action that voided the warranty.
For example, if you unlock your bootloader, and later flash the wrong radio, resulting in a hard bricked phone, the manufacturer can deny your claim. In this instance, the defect was caused by the consumer, and it would have been prevented had the phone been left in its default locked state with stock Android.
In contrast, if you unlock the bootloader, and flash a custom ROM, you will still receive warranty coverage for a defective screen or broken power button. In this instance, there is no causative relationship between the defect and the consumer's action. And, I've been told by several reputable sources that if you seek warranty coverage for a hardware defect like a screen issue, no attempt is even made to verify whether the phone has been rooted/had its bootloader unlocked.
However, companies still write overly broad warranty language, and sometimes attempt to enforce such language, even where it would violate federal law. This is often a result of employee ignorance rather than corporate policy. For example, I purchased a Netgear MOCA adapter from Amazon. The device was manufactured in 2009, but I made the purchase in 2011, and the warranty policy was 1 year from date of purchase. One of the devices was defective, and I made a claim within a month of my initial purchase, but was told the warranty is actually from the date of manufacture, and had expired. I read the employee the terms of the warrranty, and explained that I was prepared to sue Netgear, if necessary. Within 5 minutes, I had an RMA.
Know your rights, and insist on speaking with a manager. If that doesn't work, send a letter to the executives at the company in question, and CC your congressman, senator, and the Bureau of Consumer Protection at the FTC. I ended up having to do this when Verizon chaged me a $300 ETF for a Verizon FiOS contract. I was told when I signed the contract that I could cancel without an ETF should I move to a location that did not have FiOS availability. I did in fact move a year later to a home without FiOS, and they charged me an ETF anyway. After numerous unsuccessful attempts with FioS customer service, I made a complaint with the FCC, and forwarded the complaint via email to Verizon's CEO, my senator, and congressman, citing to the complaint #. 24 hours later I received a call from Verizon's executive customer support team. They waived all fees and apologized profusely. I ended paying $0.
Note that companies MUST respond to FTC Consumer Bureau complaints in some fashion, and they can face fines and other negative repercussions for failing to adequately resolve consumer complaints. Generally, the employees at this level have far greater authority to resolve your specific issue than a CSR.
If you are dealing with a large entity, consider filing a Better Business Bureau (BBB) complaint. Companies seek BBB certification, and have dedicated employees that resolve such complaints. These employees often have far more authority than regular CSRs. In addition, many companies will go out of their way to resolve these complaints as they are publicly posted on BBB's website, and are used to grade the company by the BBB.
I AM a lawyer, but this should not be construed as legal advice. Just some helpful tips from a consumer that has had to deal with my fair share of crappy situations.
Your factory warranty will not be voided if you simply root you device. A simple OTA update (say too Kit kat, from approved channels) WILL trip KNOX. My wife's stock 8" got the update through Samsung and the fuse tripped. Those of you *****ing about it are going to sure be red when you do update to KitKat and find out its been tripped. I work for a legacy company that only uses secure devices. That's why we have KNOX, its not for a witch hunt to find out who has rooted what and wiggle out of the warranty. Unless you change how the CPU works ( overclocking and such) that can damage the device, that is a different story. But simply rooting without any additional adjustments other than program removal, debloating or changing how buttons work will not void your manufacturers warranty.
This has been bugging me for while.
Sorry.
Back to Star trek.
https://www.samsungknox.com/en/blog...ox-enabled-devices-and-knox-warranty-void-bit
https://www.samsungknox.com/en/blog/about-cf-auto-root
Sent from my SM-P600 using xda app-developers app
mk2flip said:
Your factory warranty will not be voided if you simply root you device. A simple OTA update (say too Kit kat, from approved channels) WILL trip KNOX. My wife's stock 8" got the update through Samsung and the fuse tripped. Those of you *****ing about it are going to sure be red when you do update to KitKat and find out its been tripped. I work for a legacy company that only uses secure devices. That's why we have KNOX, its not for a witch hunt to find out who has rooted what and wiggle out of the warranty. Unless you change how the CPU works ( overclocking and such) that can damage the device, that is a different story. But simply rooting without any additional adjustments other than program removal, debloating or changing how buttons work will not void your manufacturers warranty.
This has been bugging me for while.
Sorry.
Back to Star trek.
https://www.samsungknox.com/en/blog...ox-enabled-devices-and-knox-warranty-void-bit
https://www.samsungknox.com/en/blog/about-cf-auto-root
Sent from my SM-P600 using xda app-developers app
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Click to collapse
In download mode it quite clearly reads "warranty is void". Now if that message will be honored by the manufacturer and/or vendor (it) is another story altogether. But as far as the device knows the warranty *is* Void and none of your links deny that.
Now knox , may well have been designed for corporate security, sure, but that doesn't stop Samsung to also use it to deny paying for warranties. You , can call it a scheme as much as you want, but there is not one official source to deny that.
Was the knox wire tripped from official update? Bummer, no warranty for you...
Samsung in Scandinavia (Samsung Nordic office) has confirmed that a tripped knox is auto void warranty ...
A friend of mine works for a major tech importer (they sell to retailers, but also handle a good deal of the warranty shipping/repairs etc) for the scandinavian countries and according to him the support dept is supposed to check if the knox fuse is 0X0 before they do anything with the device. Major bummer!!
Upgrading my Note 3 from stock 4.3 to stock 4.4 most definitely did NOT trip my Knox counter. There would be no reason for that to happen, since Knox checks for non-Samsung firmware, and an update sent out by Samsung is (obviously) Samsung firmware.
A factory update will trip the fuse. Knox is added after the initial os is compiled. The problem is that most service centers or regional Samsung centers don't even really understand what KNOX is for. So when they see it tripped they assume that you did something detrimental to the device. When we purchased 150 s4, 8" and 10" we had a Samsung coporate rep show our staff the many enterprise features that can be implemented on the devices. He's the one that told us that simply a rooted device will not void warranty. We have had over 20 devices covered under warranty by 3 different service centers that have been rooted. Now changing Roms and kernels are a different story, we had warranty rejected by the same regional centers for 3 of our devices that we were doing testing on that had these. We have dealt with this extensively over the last 6 months or so.
Sent from my SM-P600 using xda app-developers app
The counter trips when ANYONE attempts to rewrite or change the original firmware, factory or otherwise. This includes updates from Samsung. They don't even have the ability to reset the fuse. It requires surgery on the device.
Sent from my SM-P600 using xda app-developers app
This simply isn't true.
The purpose of Knox is not to check for any updates but to check for tampering with the bootloader. I know nothing of the circumstances of your sister's update but numerous people have updated Knox-enabled devices with stock updates and Knox has NOT been tripped nor is it supposed to be.
Apart from anything, what you say defies common sense. What would be the purpose of a hardware fuse that tripped when any update is applied? Knox is there so that enterprises can check whether a device has been tampered with and deny certain functionality if that has happened. This wouldn't work if it were tripped by authorised updates.
There are threads here and in other forums that show that Knox is not tripped by standard updates or flashing stock ROMs (although there are limited examples where this has happened - they are very much the minority).
Added to which, there have been conflicting statements made by Samsung and its representatives over the implications of Knox 0x1. Some have said that all warranties are void. Some that warranty may not be refused if the problem is unequivocally unconnected with rooting/installing a 3rd party ROM (e.g. the home button breaking). The situation is far from clear and concerns over the implications of tripping the Knox fuse will remain well-founded until there is an authoritative statement from Samsung that Knox 0x1 will never void the hardware warranty and such a statement has not yet been made and probably never will be.
mk2flip said:
A factory update will trip the fuse. Knox is added after the initial os is compiled. The problem is that most service centers or regional Samsung centers don't even really understand what KNOX is for. So when they see it tripped they assume that you did something detrimental to the device. When we purchased 150 s4, 8" and 10" we had a Samsung coporate rep show our staff the many enterprise features that can be implemented on the devices. He's the one that told us that simply a rooted device will not void warranty. We have had over 20 devices covered under warranty by 3 different service centers that have been rooted. Now changing Roms and kernels are a different story, we had warranty rejected by the same regional centers for 3 of our devices that we were doing testing on that had these. We have dealt with this extensively over the last 6 months or so.
Sent from my SM-P600 using xda app-developers app
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Click to collapse
mk2flip said:
The counter trips when ANYONE attempts to rewrite or change the original firmware, factory or otherwise. This includes updates from Samsung. They don't even have the ability to reset the fuse. It requires surgery on the device.
Sent from my SM-P600 using xda app-developers app
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Click to collapse
That is simply not true. I've updated my Galaxy Note 3 from Samsung official firmware to Samsung official firmware, and my Knox counter is not tripped. I'm sure if what you are saying is true (that any update will trip it), we would have heard from some Android news outlet or from a lot more than one person on XDA.
hurrpancakes said:
That is simply not true.
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Click to collapse
+1
I and many others up- and downgrade already their Note with OTA, Kies, Odin and so long you flash a original firmware signed by Samsung, the Knox counter is not set.
And the story with the warranty is something else. So long we didn't get reports that someone didn't get the warranty, I am observant.
KNOX is what it is. It affects probably 5% of people (enthusiasts) who buy Samsung devices. The other 95% don't know what root or a bootloader is and probably won't ever activate KNOX (the app) and it'll lay dormant on their devices forever. KNOX 2.0 is coming so those hoping it'll go away or that the *****ing of the 5% is somehow going to influence Samsung's position on KNOX either have to learn to live with it or buy non-Samsung devices.
BYOD is a huge market and why KNOX exists. The 5% of device owners that hate KNOX and the limitations on modding it applies are expendable.
https://www.samsungknox.com/en/blog/new-knox-solutions-being-announced-mwc
As for warranty repairs on KNOX-tripped devices there are plenty of reports I've seen saying the warranty has been honored. That's not to say every regional Samsung repair center is going to play by the same set of rules but it also means there's no hard and fast policy that's corporate-wide designed to screw people out of warranty repairs they are entitled to.
people211 said:
It took about a week between sending it in and getting it back. The issue I had was that the note would not reboot if you pulled the battery and reinserted without having to connect it to the charger. Before I sent it in, i flashed back to stock using ODIN. I checked the status of the repair and it said they had replaced a component. I wasn't sure if they were going to do anything since I had tripped KNOX counter.
**The kicker**
I got it back today and immediately went into download mode and to my surprise, KNOX was reset to 0X0!! I know they said they were going to flash it back to stock when they got it, but i didn't think KNOX could be reset (even by them).
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Click to collapse
http://forum.xda-developers.com/showthread.php?t=2637718
This whole Knox thing was worrying me, as a potential UK purchaser of a Note 10.1 2014 who needs root to be able to run several apps that I want to use.
If rooting was going to void the warranty anyway, I would have just bought a cheaper USA model and be done with it (as there would be no UK warranty anyway). However if I should still get my two-years EU warranty then I might pay the exorbitant UK prices for a local model. Someone really ought to introduce the tech companies to the exchange rate (even with taxes & duties, US is still miles cheaper)
Andre
BarryH_GEG said:
KNOX is what it is. It affects probably 5% of people (enthusiasts) who buy Samsung devices. The other 95% don't know what root or a bootloader is and probably won't ever activate KNOX (the app) and it'll lay dormant on their devices forever. KNOX 2.0 is coming so those hoping it'll go away or that the *****ing of the 5% is somehow going to influence Samsung's position on KNOX either have to learn to live with it or buy non-Samsung devices.
BYOD is a huge market and why KNOX exists. The 5% of device owners that hate KNOX and the limitations on modding it applies are expendable.
https://www.samsungknox.com/en/blog/new-knox-solutions-being-announced-mwc
As for warranty repairs on KNOX-tripped devices there are plenty of reports I've seen saying the warranty has been honored. That's not to say every regional Samsung repair center is going to play by the same set of rules but it also means there's no hard and fast policy that's corporate-wide designed to screw people out of warranty repairs they are entitled to.
http://forum.xda-developers.com/showthread.php?t=2637718
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Click to collapse
With a Jtag box it is possible to downgrade from Knox, provided you have a previously made pre Knox backup. From what I understand, even by rewriting the entire ROM space, you still can't reset the warranty bit. Not sure where exactly it is. As for People11's note coming back with it reset, he mentioned they "replaced a component." Whatever they replaced apparently held the warranty bit. Samsung might not even be able to reset it themselves, but swapping out the right hardware with fresh stuff will (obviously) take care of it.
It is true that only a small percentage of all users are affected by Knox; however, they are all on xda, and in fact make up the vast majority here. Samsung can do whatever they want to their phones, and I'm sure the warranty bit will save them a chunk of change. Still, it doesn't mean it's not a total **** move, and worthy of *****ing. The development behind Samsung devices is part of what makes them so great, and why people love them.
Tossing a big "F you" in the face of the people that make that happen is in bad taste. I also think you are underestimating the amount of users who root their phones, and the influence developers and the like have on a devices success. Not all development is for root users, but the people responsible for the best stuff, root or otherwise, are typically people who use root.
Sure, the galaxy s 5 will never end up being burried en masse out in the desert a la E.T The extraterrestrial, and I'm sure the Samsung executives won't be going hungry anytime soon no matter how much they crack down on warranty claims. Long term, however, I would say that restricting development and a devices friendliness towards modification will have a detrimental effect as time goes on.
nvan7891 said:
With a Jtag box it is possible to downgrade from Knox, provided you have a previously made pre Knox backup. From what I understand, even by rewriting the entire ROM space, you still can't reset the warranty bit. Not sure where exactly it is. As for People11's note coming back with it reset, he mentioned they "replaced a component." Whatever they replaced apparently held the warranty bit. Samsung might not even be able to reset it themselves, but swapping out the right hardware with fresh stuff will (obviously) take care of it.
It is true that only a small percentage of all users are affected by Knox; however, they are all on xda, and in fact make up the vast majority here. Samsung can do whatever they want to their phones, and I'm sure the warranty bit will save them a chunk of change. Still, it doesn't mean it's not a total **** move, and worthy of *****ing. The development behind Samsung devices is part of what makes them so great, and why people love them.
Tossing a big "F you" in the face of the people that make that happen is in bad taste. I also think you are underestimating the amount of users who root their phones, and the influence developers and the like have on a devices success. Not all development is for root users, but the people responsible for the best stuff, root or otherwise, are typically people who use root.
Sure, the galaxy s 5 will never end up being burried en masse out in the desert a la E.T The extraterrestrial, and I'm sure the Samsung executives won't be going hungry anytime soon no matter how much they crack down on warranty claims. Long term, however, I would say that restricting development and a devices friendliness towards modification will have a detrimental effect as time goes on.
Click to expand...
Click to collapse
There were 968M smartphones sold in 2013. There are 5M XDA members of varying degrees of participation. Based on how vocal we are here it's easy to overestimate our importance. If unlocked bootloaders, pure android, and unfettered root access were so meaningful you'd think Nexus h/w would make up more than its current 2% of total Android devices in use. The masses could care less about the things XDA'rs do.
But keep in mind the LARGE number of Chinese phones open to root (some use it as a marketing point like Oppo) the Chinese market is full of hackers and modders because that is the only way to access many forms of media, news, and social networking. Combined with the higher average test scores and heavy android preference in the developing nations and I would say the number of people with us is Far greater than 5 million. Enough to make any one company take notice. These people crave freedom. As do I. I think we take the ignorance of the average American consumer and imagine it represents the whole of the world. But in reality America is Just full of idiots and xda represents the few good in the nation (and of course other nations)
Other nations are full of much more savvy and informed consumers. More like us.
Some of my SS device bought from another country so they have no warranty
I have fun with them a lot rooting/custom rom flashing.
But now with my P601 I bought it in my country it has warranty ....
so I am not thinking about rooting or anything.....
ps000000 said:
Some of my SS device bought from another country so they have no warranty
I have fun with them a lot rooting/custom rom flashing.
But now with my P601 I bought it in my country it has warranty ....
so I am not thinking about rooting or anything.....
Click to expand...
Click to collapse
Square trade man... Saves lives
Sent from my SM-P600 using Tapatalk
RussellEstridge25 said:
Square trade man... Saves lives
Sent from my SM-P600 using Tapatalk
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Click to collapse
I have a SquareTrade policy on my Note. However, the SquareTrade excludes damage due to software. So, I would expect that if the Knox flag is tripped then the SquareTrade dollars are worthless. Unless one wants to go the dark route and submerse the Note in water "accidentally."
TabGuy said:
I have a SquareTrade policy on my Note. However, the SquareTrade excludes damage due to software. So, I would expect that if the Knox flag is tripped then the SquareTrade dollars are worthless. Unless one wants to go the dark route and submerse the Note in water "accidentally."
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Click to collapse
I don't that the Knox being tripped would void square trade...
Sent from my Nexus 5 using Tapatalk
RussellEstridge25 said:
Square trade man... Saves lives
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Click to collapse
Tell me more... Is square trade cool or what.. Just spent 656 on a smp605 and I don't know if I have a warranty or not... I know inhabe a month and 127 bucks is not allot.
MB865/ST-ATT/4.4.2/BMM
ZLP- SM-N900W8/Att-ST/OxO/CWM/ViSiOn NB7_4.4.2,Madmack 2.0
SMP605- ? brand new
amynjimmy said:
Tell me more... Is square trade cool or what.. Just spent 656 on a smp605 and I don't know if I have a warranty or not... I know inhabe a month and 127 bucks is not allot.
MB865/ST-ATT/4.4.2/BMM
ZLP- SM-N900W8/Att-ST/OxO/CWM/ViSiOn NB7_4.4.2,Madmack 2.0
SMP605- ? brand new
Click to expand...
Click to collapse
Just go to the square trade website.
Sent from my Nexus 5 using Tapatalk
Hi guys,
I bought a brand new Note 4 at the end of January to replace my completely busted HTC One M8, and i'm wondering, is it REALLY worth it to trip the KNOX Warranty status to 0x1 to Root and install a Custom ROM? Would love to hear some feedback as I love the device and its my first Samsung since the Note 3 (which i never voided my KNOX warranty on)
Thanks in advance!
kylebeattie11 said:
Hi guys,
I bought a brand new Note 4 at the end of January to replace my completely busted HTC One M8, and i'm wondering, is it REALLY worth it to trip the KNOX Warranty status to 0x1 to Root and install a Custom ROM? Would love to hear some feedback as I love the device and its my first Samsung since the Note 3 (which i never voided my KNOX warranty on)
Thanks in advance!
Click to expand...
Click to collapse
This is a common misconception that people have. KNOX warranty does not void your entire phone's warranty. It only voids your KNOX security portion of the warranty. If you do not use KNOX, you don't have to worry about the KNOX flag. When KNOX flag goes up, the phone loses its secure storage environment access (your phone is saying that it cannot run KNOX mode anymore because some file intruded the KNOX secure environment storage access). Once again, if you do not use KNOX, no worries.
There is nothing holding you back from rooting. It comes down to your personal preference. Personally, I am not a fan of rooting because I just think that there are sufficient customization that I can do by installing apps from Google Play.
LTE-X said:
This is a common misconception that people have. KNOX warranty does not void your entire phone's warranty. It only voids your KNOX security portion of the warranty. If you do not use KNOX, you don't have to worry about the KNOX flag. When KNOX flag goes up, the phone loses its secure storage environment access (your phone is saying that it cannot run KNOX mode anymore because some file intruded the KNOX secure environment storage access).
There is nothing holding you back from rooting. It comes down to your personal preference. Personally, I am not a fan of rooting because I just think that there are sufficient customization that I can do by installing an app from Google Play.
Click to expand...
Click to collapse
Thanks for cleaning that up for me, didn't really know that!
kylebeattie11 said:
Thanks for cleaning that up for me, didn't really know that!
Click to expand...
Click to collapse
Sure, not a problem mate!
LTE-X said:
This is a common misconception that people have. KNOX warranty does not void your entire phone's warranty. It only voids your KNOX security portion of the warranty. If you do not use KNOX, you don't have to worry about the KNOX flag. When KNOX flag goes up, the phone loses its secure storage environment access (your phone is saying that it cannot run KNOX mode anymore because some file intruded the KNOX secure environment storage access). Once again, if you do not use KNOX, no worries.
There is nothing holding you back from rooting. It comes down to your personal preference. Personally, I am not a fan of rooting because I just think that there are sufficient customization that I can do by installing apps from Google Play.
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complete lie. it voids your entire warranty. stop lying to everyone.
quote from chainfire :
Worse than that, I've also been hearing that service center instructions are indeed that devices with this status tripped will not receive any warranty repairs.
https://plus.google.com/+Chainfire/posts/LCfF5A9fsTG
It really does depend on where you live in the world to how knox trips effect warranty claims. Here in New Zealand if theres any software issues and the knox flag is tripped you are not covered. But if it is a hardware fault then you covered under our consumer gaurentees act. It will be worth finding out for your specific countries laws around this issue and to see if you are covered, then make an educated decision.
i rooted mine.. but i cant really say that im using anything specific now im rooted (yeah greenify with root acces and titanium backup and a kernel) still on stock lollipop rom.
my wife got her huawei mate 7 yesterday, and it has to be replaced becouse a problem in the hardware.
I hope that i will still have warranty in case something happens
[email protected] is a KNOX representative in charge of my company. I've sent 11 note tablets for repair with Knox tripped and I've received 11 replacements for free. Go ahead and contact this representative and find out for yourself instead of accusing people of false information.
do you seriously not understand the difference between a corporate account with a high priced maint agreement and a free service center claim by a consumer ?
zurkx said:
do you seriously not understand the difference between a corporate account with a high priced maint agreement and a free service center claim by a consumer ?
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Corporate account with a high priced maint agreement is referring strictly to when a company purchases the products in bulk from Samsung directly. We did not do that here. We've purchased around 130 units from BestBuy, not Samsung. With that being said, Samsung treat us like a normal customer, not a corporate customer. If there were hardware problems, we'll be responsible for shipping and parts needed for repair just like a normal customer.
LTE-X said:
Corporate account with a high priced maint agreement is referring strictly to when a company purchases the products in bulk from Samsung directly. We did not do that here. We've purchased around 130 units from BestBuy, not Samsung. With that being said, Samsung treat us like a normal customer, not a corporate customer. If there were hardware problems, we'll be responsible for shipping and parts needed for repair just like a normal customer.
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lets not be silly here. you have a samsung.com guy with an email address assigned for your use. your average consumer does not buy a 130(!) devices. they buy one. and they do not return 11(!) units. they return one. and so far the average person here across literally dozens of threads has been rejected for having the knox warranty flag tripped.
i assure you that if you go into a service center today with a knox flag tripped on your personal device they will tell you to get lost. im sure if you return it thru your corporate contact on the other hand it will be replaced no questions asked. if you buy $65,000 worth of hardware (130 devices at $500-ish each) samsung is not going to treat you like an individual would be treated.
I will not argue here. When you contact Samsung KNOX department, you are automatically assigned to a representative, who is responsible for all activities including the repair. I did not disclose that we purchased 130 devices to representative. I did not return these units all at once. This has been accompolished one by one in just over a year. I also did not disclose I was an IT manager. Therefore, the rep had no idea of my occupation, my company, how many devices I own, and how many devices I am actually having problems with.
---------- Post added at 01:35 AM ---------- Previous post was at 01:20 AM ----------
Also, I apologize for what I said about being free. Upon checking the receipt of repair, $10 fee was added for parts (ATK88 Efuse). It stated labor, shipping and other adhesives are included in the limited 1 year warranty; thus $0 was added. Total cost was $10. There were no taxes added to the final cost.
LTE-X said:
[/COLOR]Also, I apologize for what I said about being free. Upon checking the receipt of repair, $10 fee was added for parts (ATK88 Efuse). It stated labor, shipping and other adhesives are included in the limited 1 year warranty; thus $0 was added. Total cost was $10. There were no taxes added to the final cost.
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what did the exact line item say ? Does it give the exact part number of the efuse ?
LTE-X said:
I will not argue here. When you contact Samsung KNOX department, you are automatically assigned to a representative, who is responsible for all activities including the repair. I did not disclose that we purchased 130 devices to representative. I did not return these units all at once. This has been accompolished one by one in just over a year. I also did not disclose I was an IT manager. Therefore, the rep had no idea of my occupation, my company, how many devices I own, and how many devices I am actually having problems with.
---------- Post added at 01:35 AM ---------- Previous post was at 01:20 AM ----------
Also, I apologize for what I said about being free. Upon checking the receipt of repair, $10 fee was added for parts (ATK88 Efuse). It stated labor, shipping and other adhesives are included in the limited 1 year warranty; thus $0 was added. Total cost was $10. There were no taxes added to the final cost.
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zurkx said:
what did the exact line item say ? Does it give the exact part number of the efuse ?
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Holy **** yes, if we know exactly what's the part and how to replace it we can solve the problem!
Here is exactly what it says.
Parts: Costs:
EFuse(P/N: ATK88) $10
EFuse(P/N: ATK89) Included(ATK88)
EFuse(P/N: ATK89//18) Included(ATK89)
EFuse EEPROM SW. Included under dep. //18
Adhesives/Labor. Refer to Terms and Conditions
Total Cost: $10
I don't have time or energy to poke around the phone anymore and compared to the Galaxy S3, Note 4 is not as bloated or slow, I don't have any stutter or lag and I don't care about custom roms for now, so there really isn't any reason for me to root at the moment. Only real thing I'd want to do if I were to root would be to increase volume on headphones and remove the bloody notification about too high volume, but I can live with that. I got free premium insurance from the carrier because I preordered it so knox wouldn't matter if I were to need repairs.
gabrymr said:
I don't have time or energy to poke around the phone anymore and compared to the Galaxy S3, Note 4 is not as bloated or slow, I don't have any stutter or lag and I don't care about custom roms for now, so there really isn't any reason for me to root at the moment. Only real thing I'd want to do if I were to root would be to increase volume on headphones and remove the bloody notification about too high volume, but I can live with that. I got free premium insurance from the carrier because I preordered it so knox wouldn't matter if I were to need repairs.
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I personally always root so I can use automatic backup + upload to google drive of Titanium Backup. That thing has saved my ass so many times I've lost count.
Plus, upgrading to a new phone is a breeze since you can just restore settings with titanium.
Also, Cerberus. If you're rooted you can flash cerberus from TWRP, which makes it impossible to remove, even with full wipe and reflash.
at service centers , they do not check root status by accessing your phone
They just boot in odin mode and check whether device status is 0x1 or 0x0 and if it is 0x1 they will just consider warranty is voided and wont cover it.
If your device status is 0x1 you can never change it to 0x0 again.
End of the story :- you have to pay every buck for the damage
I've not rooted for this very reason. The local UK repairers for the shop I buy my gear from says they will not warranty service a rooted device. Kinda sucks as isn't this the benefit of Android?!
Secondly, I've not found a reason to lose my warranty over this as every samsung device I've owned over the last 5 years has been returned under warranty for one reason or another (note through to note 4 plus Tab s).
Guess ill wait another 6 months to root
I've seen a few threads with people asking what the ramifications are of having knox tripped. I rooted my Note 4 as soon as I could and tried a few custom roms. I consistently had problems with bluetooth connectivity and gps tracking across stock, Cyanogen, and modified TW roms. I'd had enough and decided to send my phone to Samsung for repair citing these three issues:
1. Gps cannot determine my location accurately
2. Bluetooth audio skips/stops every few minutes on all devices
3. In one corner of screen there is a hairline crack but there doesn't appear to be any physical damage. It's hard to describe this but it wasn't from a drop. My best guess is pressure from accidentally sitting on it.
Unit was received and immediately sent back unrepaired due to Knox flag being tripped. I'm not really upset at that they wouldn't troubleshoot the gps and bluetooth. Those could be software and according to their terms i've modified that. I'm surprised they didn't email or call to offer a paid out of warranty service though.
Granted, I represent a sample size of 1 so keep that in mind.
* Unit was flashed to stock via Kies before being sent in for service.
Well, that's exactly what "Knox warranty void" flag is for... You can get it repaired through the store you bought it from if you are in EU though.
If you're in the European Union and your device falls faulty within the first 6 months, it is assumed it is a manufacturer's defect. Rooting your device does not void your warranty with the store because in order for the store to say "we cannot repair the device because it's been rooted" they have to have evidence that rooting the device was the direct cause of the malfunctions. If they refuse, threaten with Trading Standards and inform them that they're in breach of your statutory rights.
You should have a look at this: http://forum.xda-developers.com/android/general/samsung-knox-trigger-bothers-t3028728
Hello!
I need send my note 4 to warranty but I have KNOX WARRANTY VOID: 1
PLEASE, there are some way to clean this count for warranty reasons...??? (in note 2 was possible)
THANK YOU SO MUCH !
Carom3de said:
Hello!
I need send my note 4 to warranty but I have KNOX WARRANTY VOID: 1
PLEASE, there are some way to clean this count for warranty reasons...??? (in note 2 was possible)
THANK YOU SO MUCH !
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That's been patched and not possible that I've seen.
nine5raptor said:
That's been patched and not possible that I've seen.
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Thank you
speedyjay said:
If you're in the European Union and your device falls faulty within the first 6 months, it is assumed it is a manufacturer's defect. Rooting your device does not void your warranty with the store because in order for the store to say "we cannot repair the device because it's been rooted" they have to have evidence that rooting the device was the direct cause of the malfunctions. If they refuse, threaten with Trading Standards and inform them that they're in breach of your statutory rights.
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This. It's along the same lines of dealerships attempting to void warranties on modified cars when there are failures that are in no way due to the modifications. The main issue is all the runaround you may have to deal with to get the carrier or manufacturer to step up depending on whom you're dealing with.
Hey guys!
So I got my Nexus 5X 2 days ago and although I have a yellow screen problem (for which I am getting replacement very soon), I am extremely happy to have it!
A habit I have with every Nexus device is to unlock the bootloader and root it on the first day. What worried me here, however, is the recent suspicious information that the QFuse built in the chip "blows up" upon unlocking the bootloader, leaving a permanent, irreversible tamper mark.
Today, upon contacting a Nexus Specialist regarding my yellow screen replacement, I was tempted and finally did ask about this issue. What I got as an answer confirmed my belief and I am sharing it here with you: unlocking the bootloader & blowing the QFuse does NOT void your warranty.
Of course, chat proof is attached to this post.
I hope this motivates everybody here to start using their Nexus devices the way they are meant to be used!
All the best,
Victor
There isn't a QFuse on the N5X, from what I've heard, or at least no mention of it on the bootloader, like there is on a 6P.
Good to know either way!
PhoenixTank said:
There isn't a QFuse on the N5X, from what I've heard, or at least no mention of it on the bootloader, like there is on a 6P.
Good to know either way!
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What I read is that all new Snapdragon processors are manufactured with a QFuse in them, whether used or not. The bigger question is whether they are even used for bootloader unlock checks in the first place.
I hate how people are always terrified about "voiding their warranty".
Two things in LAW that need to be made very clear;
1) ANY clause of a contract that is in contradiction with LAW is ITSELF void. What this means, is if the sales contract specified in the warranty says that "X voids the warranty" and it is NOT LEGAL for them to void the warranty on the basis of X, then regardless of what the warranty claims, the warranty is NOT void.
2) Anything modified by the user CANNOT blanket void the entire warranty. It can only void the warranty on aspects that are actually impacted by what the user modified. I.e., if you change the software, then the buttons fall out, the warranty is STILL VALID on the buttons.
3) Anything that is NORMAL FUNCTION of the device cannot void the warranty. I.e., these phones have unlockable bootloaders. They are DESIGNED to be unlocked. It is ILLEGAL for them to deny warranty claims on the basis of unlocking the bootloader.
doitright said:
I hate how people are always terrified about "voiding their warranty".
Two things in LAW that need to be made very clear;
1) ANY clause of a contract that is in contradiction with LAW is ITSELF void. What this means, is if the sales contract specified in the warranty says that "X voids the warranty" and it is NOT LEGAL for them to void the warranty on the basis of X, then regardless of what the warranty claims, the warranty is NOT void.
2) Anything modified by the user CANNOT blanket void the entire warranty. It can only void the warranty on aspects that are actually impacted by what the user modified. I.e., if you change the software, then the buttons fall out, the warranty is STILL VALID on the buttons.
3) Anything that is NORMAL FUNCTION of the device cannot void the warranty. I.e., these phones have unlockable bootloaders. They are DESIGNED to be unlocked. It is ILLEGAL for them to deny warranty claims on the basis of unlocking the bootloader.
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I actually enjoyed reading this. I've never been really familiar with these laws and I am a bit relieved knowing the above information. Thanks!
doitright said:
I hate how people are always terrified about "voiding their warranty".
Two things in LAW that need to be made very clear;
1) ANY clause of a contract that is in contradiction with LAW is ITSELF void. What this means, is if the sales contract specified in the warranty says that "X voids the warranty" and it is NOT LEGAL for them to void the warranty on the basis of X, then regardless of what the warranty claims, the warranty is NOT void.
2) Anything modified by the user CANNOT blanket void the entire warranty. It can only void the warranty on aspects that are actually impacted by what the user modified. I.e., if you change the software, then the buttons fall out, the warranty is STILL VALID on the buttons.
3) Anything that is NORMAL FUNCTION of the device cannot void the warranty. I.e., these phones have unlockable bootloaders. They are DESIGNED to be unlocked. It is ILLEGAL for them to deny warranty claims on the basis of unlocking the bootloader.
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Good luck on actually having any company go along with that. And actually yes, they can void the warranty if you do something that the warranty says you can't do. Go ahead and send back a device for warranty repair that is rooted, has an unlocked boot loader, custom ROM, custom kernel, etc and see how far you get.
Well spring for the nexus protect and if you brick your phone, take it for a swim before sending it in.
Thanks for sharing the screenshots, OP. I'm glad their policy hasn't changed.
Pandages said:
Thanks for sharing the screenshots, OP. I'm glad their policy hasn't changed.
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this is the beauty of credit cards. simply go and purchase a brand new phone and then dispute the charge on your card saying they are not honoring warranty on the new phone and you will win the dispute in yoru favor and get your money back.. just make sure your buying the phone from the manufacture/google so your ****ing over the right company =)