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Hi,
I am on this firmware version and haven't received any update yet. Is there a update that I can run using stock recovery? Is root necessary to update the firmware manually. I am on the 3 network in the UK. Can someone pls suggest a manual.
samkol18 said:
Hi,
I am on this firmware version and haven't received any update yet. Is there a update that I can run using stock recovery? Is root necessary to update the firmware manually. I am on the 3 network in the UK. Can someone pls suggest a manual.
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3 UK update via KIES or OTA on the phone .
Root and stock recovery have nothing to do with updates from 3 UK .
Root voids warranty .
Suggest you contact 3 UK to see if their is an update or not as you don't give any details no way of knowing .
Alternatives join XDA Developers and flash stock firmware via Odin .
http://forum.xda-developers.com/showthread.php?t=1671969
jje
Well i dont know about the UK. But in the US. Adam Outler (if you dont know that name youre under a rock) has found a way to prove that rooting doesnt void your warranty.
Sent from my GT-I9300 using xda premium
What version are you on? There must not necessarely be an update for what you have.
Is there a update that I can run using stock recovery?
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Not through Stock Recovery, but yes you can manually run Updates. Pick the one you like off http://samfirmware.com (make sure it's for i9300)
and flash it through Odin (Download Mode)
But in the US. Adam Outler (if you dont know that name youre under a rock) has found a way to prove that rooting doesnt void your warranty.
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At least over here it's that the warranty period is divided in 2 parts: in the first months the manufacturer has to prove you actually did something wrong (near impossible to prove), in the rest you have to prove it was a a manufacturing defect.
Most sellers will swap the device no questions asked anyway =)
b-eock said:
Well i dont know about the UK. But in the US. Adam Outler (if you dont know that name youre under a rock) has found a way to prove that rooting doesnt void your warranty.
Sent from my GT-I9300 using xda premium
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As a number of users have posted that Samsung have refused warranty on rooted phones and Samsung take the trouble to send a letter to all service outlets regarding root and spotting it on a phone . I will leave users to make their own mind up but as for me root voids warranty is what is said on the tin .
jje
I will leave users to make their own mind up but as for me root voids warranty is what is said on the tin .
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The seller is your contract partner, not Samsung. And your contract partner has to fulfill warranty claims.
Don't know about you, but we got a consumer "union" here that sellers actually fear as it's rather quick to bring out the big guns, meaning the lawyers and court. Usually it's sufficient here to just tell the salesperson you'll call the "UCL" and they try to find an acceptable solution.
Acer puts warranty stickers on their computer cases reading "Warranty void if removed". In other words: you'll have to send in the computer to get a (costly) fan cleaning since you're not allowed to do it yourself. Luckily the EU and all countries I know of consider such restrictions to be against consumer rights. Manufacturers also cannot refuse warranty if you install Linux-based operating system on your computer instead of the Windows it shipped with.
The same applies to mobile phone too...
But I think we're getting off-topic
d4fseeker;29107617
Most sellers will swap the device no questions asked anyway =)[/QUOTE said:
O2 refused my SGS1 as it was rooted and had a custom rom .
On two counts one it was not the O2 firmware as supplied and two its voided Samsung's warranty .Ok i was probably unlucky with the guy that looked at the phone and many tech guys will just pick the phone up of the bench read the work report and try a factory reset .
But as the phone costs a lot of money for many i still suggest that the rule is custom rom and root voids warranty according to Samsung and to be aware of that unless you want to stand the risk of paying for repairs .
As to Samsungs warranty we have in addition to the retail sellers warranty of twelve months a limited warranty in addition from Samsung for twenty four months .
Pop on to some of the local user forums in the UK and you will find many many cases of sellers not swapping the phone after the first 14/28 days but sending it off for repair as the SOGA says they can .
jje
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As others have said you can flash an unbranded LFB through Odin and you will get all updates when Sammy publishes them, rather than your network, this will also remove your SIM lock.
Sent from my GT-I9300 using xda premium
this will also remove your SIM lock.
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No. Network-lock (SIM-lock) is stored in the /efs/ directory and directly controlled by the modem. You need a Sim-unlock app or manually toggle the corresponding byte.
we have in addition to the retail sellers warranty of twelve months a limited warranty in addition from Samsung for twenty four months .
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That's why I never buy electronics from UK. We got 24 months warranty from the seller required by law.
O2 refused my SGS1 as it was rooted and had a custom rom .
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Sellers ALWAYS try to refuse warranty claims since it only costs them money (handling, Shipping, Tech guys,...). The key is forcing them to do it by
threatening with law(yers).
However if they can check if it has a custom ROM that means you can flash a standard ROM and have it repaired no questions asked
b-eock said:
Well i dont know about the UK. But in the US. Adam Outler (if you dont know that name youre under a rock) has found a way to prove that rooting doesnt void your warranty.
Sent from my GT-I9300 using xda premium
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Adam's way off base. Here in the U.S., it is perfectly legal to invalidate a warranty based on customer induced damage or for violating the warranty terms themselves. For example, Samsung's U.S. warranty has enough exceptions to drive a truck through when it comes to being able to deny warranty coverage for a modified device. I’ve bolded the ones most applicable.
What is not covered?
This Limited Warranty is conditioned upon proper use of the Product. This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; (b) scratches, dents and cosmetic damage, unless caused by SAMSUNG; (c) defects or damage resulting from excessive force or use of a metallic object when pressing on a touch screen; (d) equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered or made illegible; (e) ordinary wear and tear; (f) defects or damage resulting from the use of Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by SAMSUNG; (g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by SAMSUNG; (h) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; (i) defects or damage resulting from cellular signal reception or transmission, or viruses or other software problems introduced into the Product; or (j) Product used or purchased outside the United States. This Limited Warranty covers batteries only if battery capacity falls below 80% of rated capacity or the battery leaks, and this Limited Warranty does not cover any battery if (i) the battery has been charged by a battery charger not specified or approved by SAMSUNG for charging the battery; (ii) any of the seals on the battery are broken or show evidence of tampering; or (iii) the battery has been used in equipment other than the SAMSUNG phone for which it is specified.As for Magnusson Moss, when Asus first started asking people to invalidate their warranties in order to unlock the bootloader, I asked one of our in-house attorneys if it was legal because I didn't think it was. Since unlocking the bootloader doesn't affect the operation of the product as originally Asus intended it to be sold its within their right to obviate your warranty if you agree to it.
Let's use an example following Adam's logic. Someone ships their phone off to Samsung because the headphone jack died. They say it's not covered under warranty because the bootloader's been unlocked and that non-Samsung s/w run on the device contributed to its failure. The phone owner says under "Magnusson Moss" you have to prove that my unlocking the bootloader caused the damage. They say that'll be $175 to repair the phone or $25 to ship it back unrepaired. At that point, those are the only two choices. Someone can later file reams of paperwork, invest gobs of time, and wait months for any type of relief either through legal channels or some state or government customer rights group but the phone will remain broken until then. No one can make Samsung fix a phone for free if they refuse to without putting in a lot of stress and time. What Adam says in this video is way over simplistic. You can have all the rights in the world but getting/having them enforced is a totally different matter.
Hi guys,
I bought a brand new Note 4 at the end of January to replace my completely busted HTC One M8, and i'm wondering, is it REALLY worth it to trip the KNOX Warranty status to 0x1 to Root and install a Custom ROM? Would love to hear some feedback as I love the device and its my first Samsung since the Note 3 (which i never voided my KNOX warranty on)
Thanks in advance!
kylebeattie11 said:
Hi guys,
I bought a brand new Note 4 at the end of January to replace my completely busted HTC One M8, and i'm wondering, is it REALLY worth it to trip the KNOX Warranty status to 0x1 to Root and install a Custom ROM? Would love to hear some feedback as I love the device and its my first Samsung since the Note 3 (which i never voided my KNOX warranty on)
Thanks in advance!
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Click to collapse
This is a common misconception that people have. KNOX warranty does not void your entire phone's warranty. It only voids your KNOX security portion of the warranty. If you do not use KNOX, you don't have to worry about the KNOX flag. When KNOX flag goes up, the phone loses its secure storage environment access (your phone is saying that it cannot run KNOX mode anymore because some file intruded the KNOX secure environment storage access). Once again, if you do not use KNOX, no worries.
There is nothing holding you back from rooting. It comes down to your personal preference. Personally, I am not a fan of rooting because I just think that there are sufficient customization that I can do by installing apps from Google Play.
LTE-X said:
This is a common misconception that people have. KNOX warranty does not void your entire phone's warranty. It only voids your KNOX security portion of the warranty. If you do not use KNOX, you don't have to worry about the KNOX flag. When KNOX flag goes up, the phone loses its secure storage environment access (your phone is saying that it cannot run KNOX mode anymore because some file intruded the KNOX secure environment storage access).
There is nothing holding you back from rooting. It comes down to your personal preference. Personally, I am not a fan of rooting because I just think that there are sufficient customization that I can do by installing an app from Google Play.
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Thanks for cleaning that up for me, didn't really know that!
kylebeattie11 said:
Thanks for cleaning that up for me, didn't really know that!
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Sure, not a problem mate!
LTE-X said:
This is a common misconception that people have. KNOX warranty does not void your entire phone's warranty. It only voids your KNOX security portion of the warranty. If you do not use KNOX, you don't have to worry about the KNOX flag. When KNOX flag goes up, the phone loses its secure storage environment access (your phone is saying that it cannot run KNOX mode anymore because some file intruded the KNOX secure environment storage access). Once again, if you do not use KNOX, no worries.
There is nothing holding you back from rooting. It comes down to your personal preference. Personally, I am not a fan of rooting because I just think that there are sufficient customization that I can do by installing apps from Google Play.
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complete lie. it voids your entire warranty. stop lying to everyone.
quote from chainfire :
Worse than that, I've also been hearing that service center instructions are indeed that devices with this status tripped will not receive any warranty repairs.
https://plus.google.com/+Chainfire/posts/LCfF5A9fsTG
It really does depend on where you live in the world to how knox trips effect warranty claims. Here in New Zealand if theres any software issues and the knox flag is tripped you are not covered. But if it is a hardware fault then you covered under our consumer gaurentees act. It will be worth finding out for your specific countries laws around this issue and to see if you are covered, then make an educated decision.
i rooted mine.. but i cant really say that im using anything specific now im rooted (yeah greenify with root acces and titanium backup and a kernel) still on stock lollipop rom.
my wife got her huawei mate 7 yesterday, and it has to be replaced becouse a problem in the hardware.
I hope that i will still have warranty in case something happens
[email protected] is a KNOX representative in charge of my company. I've sent 11 note tablets for repair with Knox tripped and I've received 11 replacements for free. Go ahead and contact this representative and find out for yourself instead of accusing people of false information.
do you seriously not understand the difference between a corporate account with a high priced maint agreement and a free service center claim by a consumer ?
zurkx said:
do you seriously not understand the difference between a corporate account with a high priced maint agreement and a free service center claim by a consumer ?
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Corporate account with a high priced maint agreement is referring strictly to when a company purchases the products in bulk from Samsung directly. We did not do that here. We've purchased around 130 units from BestBuy, not Samsung. With that being said, Samsung treat us like a normal customer, not a corporate customer. If there were hardware problems, we'll be responsible for shipping and parts needed for repair just like a normal customer.
LTE-X said:
Corporate account with a high priced maint agreement is referring strictly to when a company purchases the products in bulk from Samsung directly. We did not do that here. We've purchased around 130 units from BestBuy, not Samsung. With that being said, Samsung treat us like a normal customer, not a corporate customer. If there were hardware problems, we'll be responsible for shipping and parts needed for repair just like a normal customer.
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lets not be silly here. you have a samsung.com guy with an email address assigned for your use. your average consumer does not buy a 130(!) devices. they buy one. and they do not return 11(!) units. they return one. and so far the average person here across literally dozens of threads has been rejected for having the knox warranty flag tripped.
i assure you that if you go into a service center today with a knox flag tripped on your personal device they will tell you to get lost. im sure if you return it thru your corporate contact on the other hand it will be replaced no questions asked. if you buy $65,000 worth of hardware (130 devices at $500-ish each) samsung is not going to treat you like an individual would be treated.
I will not argue here. When you contact Samsung KNOX department, you are automatically assigned to a representative, who is responsible for all activities including the repair. I did not disclose that we purchased 130 devices to representative. I did not return these units all at once. This has been accompolished one by one in just over a year. I also did not disclose I was an IT manager. Therefore, the rep had no idea of my occupation, my company, how many devices I own, and how many devices I am actually having problems with.
---------- Post added at 01:35 AM ---------- Previous post was at 01:20 AM ----------
Also, I apologize for what I said about being free. Upon checking the receipt of repair, $10 fee was added for parts (ATK88 Efuse). It stated labor, shipping and other adhesives are included in the limited 1 year warranty; thus $0 was added. Total cost was $10. There were no taxes added to the final cost.
LTE-X said:
[/COLOR]Also, I apologize for what I said about being free. Upon checking the receipt of repair, $10 fee was added for parts (ATK88 Efuse). It stated labor, shipping and other adhesives are included in the limited 1 year warranty; thus $0 was added. Total cost was $10. There were no taxes added to the final cost.
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what did the exact line item say ? Does it give the exact part number of the efuse ?
LTE-X said:
I will not argue here. When you contact Samsung KNOX department, you are automatically assigned to a representative, who is responsible for all activities including the repair. I did not disclose that we purchased 130 devices to representative. I did not return these units all at once. This has been accompolished one by one in just over a year. I also did not disclose I was an IT manager. Therefore, the rep had no idea of my occupation, my company, how many devices I own, and how many devices I am actually having problems with.
---------- Post added at 01:35 AM ---------- Previous post was at 01:20 AM ----------
Also, I apologize for what I said about being free. Upon checking the receipt of repair, $10 fee was added for parts (ATK88 Efuse). It stated labor, shipping and other adhesives are included in the limited 1 year warranty; thus $0 was added. Total cost was $10. There were no taxes added to the final cost.
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zurkx said:
what did the exact line item say ? Does it give the exact part number of the efuse ?
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Holy **** yes, if we know exactly what's the part and how to replace it we can solve the problem!
Here is exactly what it says.
Parts: Costs:
EFuse(P/N: ATK88) $10
EFuse(P/N: ATK89) Included(ATK88)
EFuse(P/N: ATK89//18) Included(ATK89)
EFuse EEPROM SW. Included under dep. //18
Adhesives/Labor. Refer to Terms and Conditions
Total Cost: $10
I don't have time or energy to poke around the phone anymore and compared to the Galaxy S3, Note 4 is not as bloated or slow, I don't have any stutter or lag and I don't care about custom roms for now, so there really isn't any reason for me to root at the moment. Only real thing I'd want to do if I were to root would be to increase volume on headphones and remove the bloody notification about too high volume, but I can live with that. I got free premium insurance from the carrier because I preordered it so knox wouldn't matter if I were to need repairs.
gabrymr said:
I don't have time or energy to poke around the phone anymore and compared to the Galaxy S3, Note 4 is not as bloated or slow, I don't have any stutter or lag and I don't care about custom roms for now, so there really isn't any reason for me to root at the moment. Only real thing I'd want to do if I were to root would be to increase volume on headphones and remove the bloody notification about too high volume, but I can live with that. I got free premium insurance from the carrier because I preordered it so knox wouldn't matter if I were to need repairs.
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I personally always root so I can use automatic backup + upload to google drive of Titanium Backup. That thing has saved my ass so many times I've lost count.
Plus, upgrading to a new phone is a breeze since you can just restore settings with titanium.
Also, Cerberus. If you're rooted you can flash cerberus from TWRP, which makes it impossible to remove, even with full wipe and reflash.
at service centers , they do not check root status by accessing your phone
They just boot in odin mode and check whether device status is 0x1 or 0x0 and if it is 0x1 they will just consider warranty is voided and wont cover it.
If your device status is 0x1 you can never change it to 0x0 again.
End of the story :- you have to pay every buck for the damage
I've not rooted for this very reason. The local UK repairers for the shop I buy my gear from says they will not warranty service a rooted device. Kinda sucks as isn't this the benefit of Android?!
Secondly, I've not found a reason to lose my warranty over this as every samsung device I've owned over the last 5 years has been returned under warranty for one reason or another (note through to note 4 plus Tab s).
Guess ill wait another 6 months to root
Hey,
I wonder how Samsung handles the KNOX Warranty void 0x1 cases (e.g. thats when youre rooted)? Is it really that bad? Does anybody had issues with it because of that?
Kind Regards,
Twan
I don't think it would void the warranty for a hardware failure, but have no personal experience to support that.
Previous answers to this question show that it varies country to country depending on consumer laws. In australia for example it is the retailer not the manufacturer bearing responsibility to the purchaser for faults (the retailer is not allowed to evade responsibility) and rooting makes no difference.
timrichardson said:
Previous answers to this question show that it varies country to country depending on consumer laws. In australia for example it is the retailer not the manufacturer bearing responsibility to the purchaser for faults (the retailer is not allowed to evade responsibility) and rooting makes no difference.
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Hey,
Not that I disagree with your explanation, but the consumer still has the right to seek a remedy through the manufacturer directly. Depending on which retailer you are using sometimes it will be easier to deal with Samsung directly.
I know through experince that dealing with Apple for example is way more better than any retailer. I haven't experienced Samsung warranty as of yet through them but I hope they have a similar philosophy as Apple when it comes to customer relations.
With regards to the OP's question, in Australia it would be very unlikely for a warranty claim to be rejected based on rooting your device. Bearing in mind that the warranty claim is not as a direct result of your rooting. Even if you had a cracked screen and wanted to claim a warranty on an entirely untreated matter such as Bluetooth not working etc as long as your direct actions have not caused the issue than your warranty would/should be honoured.
Sent from my SM-G935F using Tapatalk
Rooting doesn't void warranty just uproot it before you send it. Talked to the head of marketing that's what he said. It doesn't make sense anyway. Knox is a corporate warranty for data
skivnit said:
Rooting doesn't void warranty just uproot it before you send it. Talked to the head of marketing that's what he said. It doesn't make sense anyway. Knox is a corporate warranty for data
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But rooting affects the KNOX counter to Warranty 0x1 so i guess it was void, thats also what they say at the chat and the twitter... so i dont know what to believe.
In the U.S., the Magnason Moss Warranty Act prohibits manufacturers from arbitrarily denying warranty coverage. They need to show that something you did caused the problem in order to deny coverage. It would be pretty hard to claim that triggering the Knox bit caused your screen, or a memory chip, or the battery to fail.
That said, if the manufacturer does deny warranty coverage, you have to demonstrate they're wrong. You could file a complaint with consumer protection agencies, or file suit, but the onus is on you to prove your argument, not the manufacturer.
Yes, but i am living in the Netherlands so that could be different. Should i call them about this? I dont want my warranty to get void already.
I've read somewhere on a rom thread on XDA that the KNOX warranty flag plays no role whatsoever in determining if you get warranty service or not if your device was bought from and you currently live in Europe. Is that correct?
The only reason I want to root is for viper4android since the stock sound is horrible, but I'm not sure I want to risk losing the warranty by rooting.
The device was NOT bought from Samsung, but an authorized reseller.
Thanks.
DragosPaul said:
I've read somewhere on a rom thread on XDA that the KNOX warranty flag plays no role whatsoever in determining if you get warranty service or not if your device was bought from and you currently live in Europe. Is that correct?
The only reason I want to root is for viper4android since the stock sound is horrible, but I'm not sure I want to risk losing the warranty by rooting.
The device was NOT bought from Samsung, but an authorized reseller.
Thanks.
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No this is NOT correct.
In Austria you will NOT get ANY warranty services from Samsung any more if you've tripped Knox. I can tell you for 100% sure.
So it might depend on the country. But being in Europe is not at all a guarantee for receiving warranty services for rooted devices.
DragosPaul said:
I've read somewhere on a rom thread on XDA that the KNOX warranty flag plays no role whatsoever in determining if you get warranty service or not if your device was bought from and you currently live in Europe. Is that correct?
The only reason I want to root is for viper4android since the stock sound is horrible, but I'm not sure I want to risk losing the warranty by rooting.
The device was NOT bought from Samsung, but an authorized reseller.
Thanks.
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Click to collapse
Depends on where you live in Europe. Central- and South European countries like Germany, Austria, Italy, Spain, Greece and so on seem to be very strict with very little variations. Almost no chance you're gonna get your device repaired under warranty. Parts of Southeast and Northern Europe are more consumer friendly. I've seen many many reports, across various platforms that devices get repaired under warranty with triggered Knox flags.
No matter what Samsung says regarding Knox, root and warranty, or your retailer regarding root or any alteration of the OS and (statutory-) warranty. Fact is, it's highly questionable to deny warranty in such a case. If Samsung or your retailer denies (statutory-) warranty, before you consult a lawyer you can use the EU Comission's Online Dispute Resolution (Link). In some countries it's unfortunately not available. These are Croatia, Luxembourg, Poland, Romania, Spain. This Resolution Centre is exactly for situations like these.
What do you know about warranty with tripped knox in poland?
nitrous² said:
Depends on where you live in Europe. Central- and South European countries like Germany, Austria, Italy, Spain, Greece and so on seem to be very strict with very little variations. Almost no chance you're gonna get your device repaired under warranty. Southeast Europe is more consumer friendly. I've seen many many reports, across various platforms that devices get repaired under warranty with triggered Knox flags.
No matter what Samsung says regarding Knox, root and warranty, or your retailer regarding root or any alteration of the OS and (statutory-) warranty. Fact is, it's highly questionable to deny warranty in such a case. If Samsung or your retailer denies (statutory-) warranty, before you consult a lawyer you can use the EU Comission's Online Dispute Resolution (Link). In some countries it's unfortunately not available. These are Croatia, Luxembourg, Poland, Romania, Spain. This Resolution Centre is exactly for situations like these.
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I live in Romania so I guess the EU Dispute Resolution does not apply to me lol. I'm wondering, if I were to submit a warranty claim with the reseller, would they then send the phone to Samsung for repair/replacement or would they ( the reseller ) simply exchange the device with another refurbished phone? I'm not sure how the warranty process works with phones like the S7, where repair by anyone other than Samsung is quite difficult.
DragosPaul said:
I live in Romania so I guess the EU Dispute Resolution does not apply to me lol. I'm wondering, if I were to submit a warranty claim with the reseller, would they then send the phone to Samsung for repair/replacement or would they ( the reseller ) simply exchange the device with another refurbished phone? I'm not sure how the warranty process works with phones like the S7, where repair by anyone other than Samsung is quite difficult.
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I've only read two reports from Romania. One of a Galaxy Note 3, tripped Knox, proximity sensor not working. Repaired under warranty after user reported to some consumer protection bureau. Another one of a Galaxy S7 Edge, tripped Knox, unknown defect but the user got it repaired under warranty. I'm sorry I can't give source to the reports. I can no longer find them. In both instances it was unclear whether the devices were repaired under regular OEM warranty or statutory warranty.
By law, you still have warranty in EU, but if they will actually repair it is totally different. They should, but they probably don't. It took me one year with consumer service to get warranty on my Samsung Galaxy S6.
En EU you have 2 years. You have that deal with your reseller. So if Samsung refuse to repair it when they send it in, they should - by law - pay for the reparation. But well, they don't.. So you gotta fight for it.
Hi, I live in Italy and I am a lawyer.
What has been said above by the other users is correct. Theoretically correct.
The Eu resolution actually should apply to that matter, but still most repair centres will deny warranty with tripped Knox. And suing Samsung for a few hundreds Euros wouldn't be very wise. At least in Italy.
Listen to me, I rooted my phone because I am sure I will never brick it, but I would never sue Samsung if the hardware should break, even if I am a lawyer. Too much time and to many expenses required. Not worth to.
lucaoldb said:
Hi, I live in Italy and I am a lawyer.
What has been said above by the other users is correct. Theoretically correct.
The Eu resolution actually should apply to that matter, but still most repair centres will deny warranty with tripped Knox. And suing Samsung for a few hundreds Euros wouldn't be very wise. At least in Italy.
Listen to me, I rooted my phone because I am sure I will never brick it, but I would never sue Samsung if the hardware should break, even if I am a lawyer. Too much time and to many expenses required. Not worth to.
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Why would you sue Samsung? Samsung's warranty is by EU law voluntary and bound to terms and conditions. If you violate the terms, you no longer have warranty. If there's someone to sue, it's your retailer.
Because they deny the "statutory warranty" without adequately proving who is at fault and disregarding EU resolutions regarding software changes on consumer devices.
nitrous² said:
Why would you sue Samsung? Samsung's warranty is by EU law voluntary and bound to terms and conditions. If you violate the terms, you no longer have warranty. If there's someone to sue, it's your retailer.
Because they deny the "statutory warranty" without adequately proving who is at fault and disregarding EU resolutions regarding software changes on consumer devices.
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I was too brief and not clear. I know that it's the reseller that actually denies warranty, but that's why Samsung tells them to behave like that. So it's not an actual choice of the reseller.
Regarding me, I should sue H3g, for example, since I bought the phone from my provider, but they simply ask Samsung if the phone can be replaced or repaired under warranty and nothing more.
So what I said was actually wrong, but still suing H3g is not worth to.
Btw: many people in Italy buy their phone directly from Samsung, we've got some Samsung Stores.
When I lived in Sweden they fixed my USB port for free(device had tripped Knox). And now when I live in Poland they just said that they won't replace the charging port because my knox is tripped (at the time I didn't even know it cause I bought a used device) and they told me that they will fix it for like 250-300 USD. So I just took it from them and the device was magically working fine! :silly:
lucaoldb said:
I was too brief and not clear. I know that it's the reseller that actually denies warranty, but that's why Samsung tells them to behave like that. So it's not an actual choice of the reseller.
Regarding me, I should sue H3g, for example, since I bought the phone from my provider, but they simply ask Samsung if the phone can be replaced or repaired under warranty and nothing more.
So what I said was actually wrong, but still suing H3g is not worth to.
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This applies to EU devices and users in the EU;
Now I understand. Thanks. Online discussions always confused me because people wouldn't differentiate between the voluntary OEM warranty and the statutory RETAILER warranty. Latter one is required and regulated by law. It's the statutory warranty you have to claim in case your OEM states in his terms and conditions that rooting/unlocking the device voids the OEM warranty. To rightfully deny the statutory warranty, your retailer has to conclusively prove that your action of rooting/altering the software of the device has caused the defect/malfunction. Often times, getting his instructions from the OEM, your retailer will simply deny the statutory warrant claim. In the case of Samsung and Knox, their only argument is the KNOX counter in a Samsung device's Bootloader menu as shown below. As any of you can conclude, this is not a valid argument to deny a claim. It does not prove who/what has caused the defect/malfunction. Within the first six months it's your retailers job to prove that the issue was NOT present at the time of delivery and/or caused by customer. After the six month period, it becomes your job to prove the issue WAS PRESENT at time of delivery and/or that you or your actions did not cause the issue. See "Legal Burden Of Proof (Wikipedia Link)".
Please correct me if I'm wrong.
You are definitely right.
Just one thing, if you are not a consumer, warranty is just one year.
Apart from that, a tripped Knox could never break the functionality of the home button or something like it, so that warranty should never be denied in such cases.
But a different hardware issue, let's say a broken chip, could be related to a massive overclock... So they could very likely say that the hardware fault is a consequence of your tinkering with custom software.
I mean, I know that's it's the retailer that must give you the evidence that there is a connection between the hardware issue and you behaviour, but in Italy they simply deny warranty with such arguments. And it's up to you to go on and look for a lawyer, which will prevent most people from doing anything.
Okay, thanks for the answers. It's much clearer now.
I've been looking at this question for the past few years and I never found a legitimate document/website where it was explicitly told that by tripping KNOX we void the general warranty of the device. Only thing I saw was people saying it does. I think that people misjudged what the KNOX WARRANTY VOID term in download mode means because it has the term WARRANTY in it. What I believe that the term KNOX WARRANTY VOID means is whether KNOX can guarantee (give a warranty) that it can securely function. Nothing more.
I want to point out again, I'm NOT INTERESTED in answers where people CLAIM it voids the general warranty. I want to know from people who actually tried to claim the warranty with a tripped flag or people who have a friend who tried it out. I searched Reddit and XDA for these answers but never found a legitimate post where a person was denied warranty due to Knox.
This is a good question, but I've noticed no one has answered it in over a year. Perhaps no such documentation exists. Asking people on Reddit and XDA what their experience was is different than an answer in a legitimate document or website. I, too, would like to see such documentation. Android OS is poorly documented, as are other OSs.
i would have to claim that AFAIK , tripping knox would only void any warranties directly related to software issues. (ie Android updates creating boot loops, or in that area). While i cannot say the rules are still 100% the same today, I myself had purchased a Galaxy S10, DIRECTLY from Samsung to be used on Sprint, just over a year ago, and then had one of the members on here do the whole Unlock token things for me, then proceeded to flash TWRP and then Magisk. Well not only does Twrp trip knox, but the bootloader unlock leaves that big "Unofficial Firmware" splash screen on every boot. Well about 2 months before the warranty expired, the vibration motor inside the phone failed, and i didnt wanna pay insurance deductible for something that i thought should be warranty related... I did some research and located some articles (you gotta google, cuz the exact sites i dont remember) that said in the EU, consumers won some lawsuits that banned the manufacturers, namely Samsung and LG, from invalidating warranties for consumers who only modified the firmware in their devices. This was targeted at people who rooted their devices through whatever methods. And the result was that the manufacturers COULD ONLY ENFORCE THAT RULE IF THE WARRANTY CLAIM WAS A DIRECT RESULT OF MODIFIED FIRMWARE/SOFTWARE. If the defect was indeed hardware related, and could not be something triggered by the modification, then the manufacturer was required to comply by the terms of the hardware warranty terms that they had provided by sale of that device.
So i took a shot and contacted Samsung Support via the website and chat interface, and requested a warranty repair. Gave the IMEI and SN of my phone, and they said "Yes warranty is available, can you provide proof of purchase" ... i did all that, and near the end i specifically asked the support person "My phone is Bootloader unlocked via Samsung unlock token, so my phone says "Unofficial Firmware" when it starts up, so is that gonna be a problem because i wont bother sending it if so." and the tech took a few min and said, "as long as the phone itself hasnt been modified or the technicians determine that you opened up the device and did any physical modifications, then NO it wont affect your claim. But please note that we (SAMSUNG) do not provide or sell Bootloader unlocked devices or solutions in the US, so if your device is replaced, it will be with a LOCKED device instead!" I agreed, packed up the phone and sent it with the label they emailed me, and about 9 days later i got a package from Samsung with a new looking s10 inside, a charging cord, adapter and headphones. And sure enough it was locked, but i paid nothing, so they definitely honored the warranty. Hope that helps.
(the reason i say i dont know if its still true today, is that i heard through rumor that the manufacturers were in the process of changing the terms in their warranty, in a way that would legally give them the right to block warranty claims if ANY hardware or software was altered in any way! That seems unlikely cuz its exactly the terms they lost the prior lawsuit under, but **** changes when greedy companies get togeter!)