Phone fell out of my pocket onto the pavement, screen shattered and touch no longer works.
Sent it to Moto to fix for $125, after a week they are sending it back to because they will not fix a device with an unlocked bootlader (yeah, that really caused my screen to break)
What can I do? Any 3rd party options to repair? Or how hard is it to do myself? I am pissed after only having the phone since the end of January
I did the same thing yesterday. Does it look like mine?
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I'm not even going to bother with replacing my screen any time soon since the phone already annoyed me for the past month, development-wise, along with Moto's self-confused ass warranty acceptance with unlocked bootloaders.
Haven't found a 3rd party to repair it, but the replacement screens are going from between $60 to $100. And, videos on YouTube show that it's not hard to do. You just need a heatgun to loosen the backing off the phone.
Not that bad. I was shocked when my touch screen didn't work
Spasticdroid said:
I did the same thing yesterday. Does it look like mine?
I'm not even going to bother with replacing my screen any time soon since the phone already annoyed me for the past month, development-wise, along with Moto's self-confused ass warranty acceptance with unlocked bootloaders.
Haven't found a 3rd party to repair it, but the replacement screens are going from between $60 to $100. And, videos on YouTube show that it's not hard to do. You just need a heatgun to loosen the backing off the phone.
Click to expand...
Click to collapse
I just did a replacement on mine today. You don't even need that fancy heat gun from the videos. I just used a blow dryer and was fine.
The biggest thing I needed was a good T4 screwdriver. The one that came with my screen kit was useless.
chuck-fu said:
I just did a replacement on mine today. You don't even need that fancy heat gun from the videos. I just used a blow dryer and was fine.
The biggest thing I needed was a good T4 screwdriver. The one that came with my screen kit was useless.
Click to expand...
Click to collapse
which screen replacement did you use? Also, do the speaker accents work?
Sounds like Motorola is pretty much taking the stance of no repairs for those with unlocked bootloader unless it is an actual physical button.
Sent from my XT1575 using XDA-Developers mobile app
One screw completely stripped (the one in the middle) so will be trying to drill it out later tonight
I broke mine about a month ago. screen shattered, touch unresponsive. The repair is SUPER easy. the lcd+digitizer is rather inexpensive as well. its pretty much unscrewing 25 screws, unhooking a couple cables and thats it. The insides of the phone is really neat and organized so dont fret.
chuck-fu said:
I just did a replacement on mine today. You don't even need that fancy heat gun from the videos. I just used a blow dryer and was fine.
The biggest thing I needed was a good T4 screwdriver. The one that came with my screen kit was useless.
Click to expand...
Click to collapse
The T4 screwdriver from my kit didn't fit the screws in my phone. Was that an issue for you at all?
They are finding excuses to cut their warranty costs. Asus did the same thing.
Psyscope said:
They are finding excuses to cut their warranty costs. Asus did the same thing.
Click to expand...
Click to collapse
I agree. However it seems as if they are just going to return it without offering to fix it first as long as you pay. This is what I find unacceptable.
Sent from my XT1575 using XDA-Developers mobile app
Yeah but you bought the warranty. The bootloader has nothing to do with the shattered screen.
True. That is definitely unacceptable. Of course after finding out about their policy, I opted not to buy the insurance or the extended warranty. I have purposefully not unlocked my bootloader yet due to the warranty but I will give over after 6 months of ownership. I figure most problems will occur within the first few months or so or after the standard warranty is over. So far, I have been fortunate never to break a phone screen and only twice did I ever do a warranty (which both were the battery on my first smartphone in 2008).
Sent from my XT1575 using XDA-Developers mobile app
I'm in a similar boat and very disappointed with Moto's handling of this situation. My issue was not caused by physical damage, but seems the result of poor QC on a phone three months old the screen suddenly started getting vertical white distortions on the LCD. I
It seems that Lenovo is being a stickler on this. Wish Google would have never sold Motorola mobility. I switched to the Moto line because they had more relaxed stances on dev type editions but that has went away now. Even their insurance plan is BS. They treat it as if dropping my phone and cracking the screen was caused by an unlocked bootloader.
Sent from my awesome phone!
Are they tracking unlocked bootloader codes? Or can you just re lock the bootloader before returning it?
Sent from my XT1575 using Tapatalk
mine also broke today
Hi
My screen also broke today (slipped out of hand from a small height). Upper part of the touchscreen working and currently using OTG cable and mouse to operate the phone. I am looking to replace the screen my self and came across these two options:
1. http://gadgetfix.com/motorola-moto-...screen-touch-screen-digitizer-frame-7447.html
2. http://gadgetfix.com/motorola-moto-...lay-touch-screen-digitizer-assembly-7402.html
The first one comes with frame. I dont know whether I would need a frame also or not? Which one should i go for. Also is there any reputed 3rd party seller which sells good quality screens?
Also my guess is even though my lcd is fine, i still need to replace it because it is glued to the lcd digitizer?
Correct me if I am wrong.
shinesthru said:
Are they tracking unlocked bootloader codes? Or can you just re lock the bootloader before returning it?
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
They might be tracking it. I'm sure they have the capability in place. You have to give them information that is specific to the exact device you request an unlock code for. Based off the way their bootloader unlock policy is stated, just obtaining the bootloader unlock code is enough to void warranty, regardless if you actually utilize it or not. I'm sure they are aware that some individuals in the dev community are in search of ways to erase any signs of rooting/customizations for either bringing up resale value or trying to maintain "warranty status" I'm sure this is one the main reasons they keep such controls on the bootloader unlock.
Sent from my awesome phone!
Mouse_exe said:
The T4 screwdriver from my kit didn't fit the screws in my phone. Was that an issue for you at all?
Click to expand...
Click to collapse
I don't think that was the issue. I remember them just stripping (the screwdrivers, not the screws) almost immediately. Perhaps they were a bit small, and that led to the stripping. I just think they were made of crappy metal. I bought a simple kit from Amazon and everything worked fine with the new tools.
Related
I just cracked (completely trashed) bothe the digitizer and the screen. Now my dilemma is: Should I wait and by my self a new phone (N2) or should I fix the phone myself?
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Here is a picture of how the phone looks.
What did you do? Drop it off a sky scraper? Jesus!
If it still turns on, and it really is only the screen, glass and digitizer, I'd say it's worth it to replace. How you'll go about doing that though is another story.
Good luck either way.
Hahaha the story. Well you see my car driver's seat does not stay down, so every time I get off the seat the seat elevates a little. I had my phone on my jacket and it came out of the jacket's pocket, and it went down the side of the seat. Without realizing that the phone had fallen down I sat down and bye bye screens.
There not much to say right.
Replacement screen and digitizer are cheap ... Get the replacement and bring that nexus back to its glory days
The joy that comes from completing a DYI job is like none other
Now I have decided to fix it. Does anybody know a reliable place to buy the digitizer and the screen? I saw some on Amazon and Ebay and even DealExtreme but where should I buy from?
ebay is probably your best bet asside from finding a broken phone that *hopefully* has the parts you need to swap to fix it.
also AFAIK the only way to get an AMOLED replacement is from a broken doner phone as all the replacements are LCD's used in the currently made Nexus one's
i've also never got a clear answer on if the LCD's work plug and play with AMOLED models i assume they do as they are selling them everywhere for replacements and i have not seen any complaints but you might want to check into that more before you buy one.
otherwise i will say having half way took apart 1 broken N1 its not very hard to do but you need the right tools and you need to read on how to do it because some parts are tricky and take your time and be very careful with ribbon cables as there are many of them and they are easy to damage or tear
what rom were you flashing?
I know how to fix this for free. Boot up in recovery and do nandroid back up. Your phone will be allrght. I dont suggest to flash nightly builds of any rom, as you see its dungerous
elkyur said:
what rom were you flashing?
I know how to fix this for free. Boot up in recovery and do nandroid back up. Your phone will be allrght. I dont suggest to flash nightly builds of any rom, as you see its dungerous
Click to expand...
Click to collapse
Are you freaking serious?
Forget the n1 get the nexus s
elkyur said:
what rom were you flashing?
I know how to fix this for free. Boot up in recovery and do nandroid back up. Your phone will be allrght. I dont suggest to flash nightly builds of any rom, as you see its dungerous
Click to expand...
Click to collapse
Hmmm...I believe we are supposed to laugh
xzr3b0rnzx said:
Are you freaking serious?
Forget the n1 get the nexus s
Click to expand...
Click to collapse
Nexus one is one and only best phone in the world. So are you freaking serios in buying cheap plastic of nexus s? The qsd825 chip of nexus one is perfect!
.
elkyur said:
Nexus one is one and only best phone in the world. So are you freaking serios in buying cheap plastic of nexus s? The qsd825 chip of nexus one is perfect!
.
Click to expand...
Click to collapse
I know the N1 is one of the best phones out there. One thing for sure is that no one has seen the final version of the N2. I don't think Google has announced the phone yet. (Correct me if I'm wrong) Now if there is an N2 in development then I want it. It's going to be Google's and I don't doubt they will go for the best hardware, just as they did with the N1.
I think you should fix the n1. I had one and loved it. I have the mytouch 4g now and still miss my n1 sometimes. If you decide you don't want to fix it let me know I'll buy it from you the way it is.
jsc619 said:
I think you should fix the n1. I had one and loved it. I have the mytouch 4g now and still miss my n1 sometimes. If you decide you don't want to fix it let me know I'll buy it from you the way it is.
Click to expand...
Click to collapse
Sorry man not for sale. Like somebody said somewhere. This is going onto my cell museum. Hahahaha. I know this phone is worth fixing over buying something I don't know how it's going to work.
radzuky said:
Sorry man not for sale. Like somebody said somewhere. This is going onto my cell museum. Hahahaha. I know this phone is worth fixing over buying something I don't know how it's going to work.
Click to expand...
Click to collapse
when I ran my n1 over pulling a car into work. I just had htc fix it it was only $115 and it cover the glass and digitizer. They also replaced the antenna cover and trackball for free. It looked brand new when I got it back.
jsc619 said:
when I ran my n1 over pulling a car into work. I just had htc fix it it was only $115 and it cover the glass and digitizer. They also replaced the antenna cover and trackball for free. It looked brand new when I got it back.
Click to expand...
Click to collapse
Thanks for the info. This looks like the most reliable soruce since they are going to put in a genuine screen in there. Will give them a call. Thanks
Send the phone in to HTC
Send it to HTC for repair since it has to still be under warranty and if you have rooted it they won't be able to find out until after repairing it. Fixing it yourself would be the next best thing if you feel confident with a torx screwdriver.
nexus5894 said:
Send it to HTC for repair since it has to still be under warranty and if you have rooted it they won't be able to find out until after repairing it. Fixing it yourself would be the next best thing if you feel confident with a torx screwdriver.
Click to expand...
Click to collapse
I have sent my phone in twice for hardware problems (they didn't fix it the first time). Both times it went in rooted (1st time with bootloader unlocked) and both times it has been returned fully stock (with bootloader locked).
They did not give me any hassles for the rooting.
Well I just sended the phone today. Hopefully everything goes fine.
Well I send the phone on thanksgiving day. I know no service. So the phone arrived to them on monday after thanksgiving. They fixed it on Tuesday, send it on wednesday, and received it on thursday.
My impressions...
+Payed 115 dls.
+they fixed the screens power button and replaced the trackball
+They also replaced the aluminum frame. (look at the picture it was all scraped)
only thing I saw as soon as I turned it on is the screen being kinda pinkish but it went away as i used it or my eyes got used to it. One of two.
I don't regret sending the phone to them. Could have not done a better move.
Some how my screen cracked even though I have dropped it. Am I able to claim warranty?
Sent from Samsung Galaxy Note
Well if it cracked when you dropped it, it`s your fault, did you have a case on it or a screen protector.
Also where did it break, do you have a pic.
John.
FinancialWar said:
Some how my screen cracked even though I have dropped it. Am I able to claim warranty?
Sent from Samsung Galaxy Note
Click to expand...
Click to collapse
It is pretty much impossible to claim "normal use" for a screen cracking.. and as the case of the Note is not structurally strong enough for it to be the cause, you are most likely out of luck
How can a screen crack under "normal" usage conditions? I put my note through abnormal conditions and it doesn't crack. Glass doesn't just spontaneously break. Are you sure you didn't warp/flex the phone with a case/your hands/pocket?
EDIT: To clarify, normal usage conditions IMHO is classified as:
- Touching/swiping the screen with your finger within reasonable pressure limits
- Touching/swiping the screen with the stylus within reasonable pressure limits
- Depressing the side mounted click buttons and home button with your finger within reasonable pressure limits
Unless OP has a service plan or extended warranty that covers accidental damage, he is SOL.
How exactly does a screen crack under "normal use"? Fingernails honed to an icepick edge?
heavyharmonies said:
Unless OP has a service plan or extended warranty that covers accidental damage, he is SOL.
How exactly does a screen crack under "normal use"? Fingernails honed to an icepick edge?
Click to expand...
Click to collapse
Maybe he is Sabretooth?
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Physical or Liquid damage is not covered under Standard 1 year manufacture warranty. Unless you have bought extended warranty (that might cover physical damage).
heavyharmonies said:
Unless OP has a service plan or extended warranty that covers accidental damage, he is SOL.
Click to expand...
Click to collapse
Yeah, I have had a similar problem with my laptop where the screen broke even without dropping it. Sometimes these things happen, even with the best of hardware. I haven´t heard many people complaining about inexplicably broken screens, so I don´t think there is anything fundamentally wrong with the note. You can´t rule out that your screen had some defect that caused this, but you equally can´t prove it, and without proof of a fault you are on your own, since warranty is not there to replace your phone when you break it. Your best bet is to claim it on your household insurance, unless you have extended cover, since Samsung will almost certainly not fix it for free.
suppose it would be possible for the screen to go from very hot to very cold extremely fast may cause it to crack, but I'm not sure how that would happen. Playing a game on full brightness then running into a freezer? hahahah
Normal usage does not involve something that cracks the screen.
FinancialWar said:
Some how my screen cracked even though I have dropped it. Am I able to claim warranty?
Sent from Samsung Galaxy Note
Click to expand...
Click to collapse
There must be a typo in there somewhere as "even though I have dropped it" would not be considered normal use which is the threads title
Its a rare thing but it does happen, Screens can just break on their own.
There was a guy over on the SGS1 forums a long time ago who was adamant his screen broke by itself, I argues with him for ages saying its impossible, But turns out it isnt
Just google it, you will see lots of results.
A mixture of certain conditions can cause a screen to break so i believe the OP, However, trying to explain this to your provider / samsung is not going to be easy.
I think your best bet would be to claim on some sort of insurance, if you have it.
Otherwise, attempt to replace it yourself, there are a lot of how-to videos online.
My advice to op is: buy a replacement display and replece it yourself.. and remember to buy sealings to for warranty void
I've just had my note back from the official UK service centre after breaking my screen.
Sent it away last Monday, came back today.
Screen replacement cost £73.94 including delivery and is still in full manufacturers warranty.
Why mess around trying to fix it yourself?
SGS+
My sgs+'s screen broke while it was in my pocket -.- never. buying. a. samsung. phone. again. Apsolute bs.
PenguinDroid said:
My sgs+'s screen broke while it was in my pocket -.- never. buying. a. samsung. phone. again. Apsolute bs.
Click to expand...
Click to collapse
Many things can happen in your pocket, such as bumping into things. Do you expect that little bit of fabric of your pants to be destruction proof or something lol. I always put my phone with the screen towards me incase I do bump something this will hit the back cover and screen will be better protected.
Obviously dont put it in your back pocket and sit on it, i would think most people would realise thats a bad thing but as some think pockets are indestructable safe zones, thanks to a bit of fabric some may not realize sitting on your phone inside a pocket your still sitting on a phone lol.
As amazing as it may seem I have even heard of people breaking legs while wearing pants, shocking I know but in pants you would think this stuff just cant happen.
Sent from my GT-N7000 using xda premium
PenguinDroid said:
My sgs+'s screen broke while it was in my pocket -.- never. buying. a. samsung. phone. again. Apsolute bs.
Click to expand...
Click to collapse
Why are you here in the Note section, then?
I play Fruit Ninja Everyday.
No Damages yet. .
I have not broken a phone since my iPhone 4 many years ago...an then it was just a small hairline crack. This morning my phone fell of the couch from about a little more than a foot high and it completely shattered. I have dropped my HTC M8 so many times in this way and not even a scratch or dent. I was shocked. Oh, well, guess I'm glad I kept my M8...back to it until I get get a replacement or get it fixed...only had this moto X pure edition for 5 days! Just hope it I can not break it more than 3 times (motocares limit) until March when new phones come out.
bitwiser said:
I have not broken a phone since my iPhone 4 many years ago...an then it was just a small hairline crack. This morning my phone fell of the couch from about a little more than a foot high and it completely shattered. I have dropped my HTC M8 so many times in this way and not even a scratch or dent. I was shocked. Oh, well, guess I'm glad I kept my M8...back to it until I get get a replacement or get it fixed...only had this moto X pure edition for 5 days! Just hope it I can not break it more than 3 times (motocares limit) until March when new phones come out.
Click to expand...
Click to collapse
Ouch that must have hurt. I am too without a case. I like the phone without better. I have the Motocare as well.
The glass is a pretty shape, but it definitely gives me durability concerns. I just got mine, and I don't think I'll be able to use this phone without at least a slim tpu case.
shamelin73 said:
Ouch that must have hurt. I am too without a case. I like the phone without better. I have the Motocare as well.
Click to expand...
Click to collapse
I have never had a case...just can't take the extra bulk and love the way the Moto feels (leather back) without one. Guess I'll just have to pay the price a few times or max 3
Iv'e never broken a phone,never used a case, never purchased insurance. Don't intend on starting now
Sorry for your loss.
crawlgsx said:
Iv'e never broken a phone,never used a case, never purchased insurance. Don't intend on starting now
Sorry for your loss.
Click to expand...
Click to collapse
lol, I did not intend on breaking or dropping it either. I've never put insurance on it either...did not on this one...had it only 5 days...no Motocare. Talked to an agent, he said it has not been 30 days...purchase motocare then make a claim. a little cheaper than the repair fee and i'll be able to use it again if needed. So that is what I did.
Don't you also have to pay a 50 dollar deductible with motocare?
dobbs3x said:
Don't you also have to pay a 50 dollar deductible with motocare?
Click to expand...
Click to collapse
I think it's $35
Restola said:
I think it's $35
Click to expand...
Click to collapse
Screenshot for you guys. You have me considering it, though I'm normally very much against paying for stuff like this. Then again, the price really isn't bad... Decisions, decisions.
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mercado79 said:
Screenshot for you guys. You have me considering it, though I'm normally very much against paying for stuff like this. Then again, the price really isn't bad... Decisions, decisions.
Click to expand...
Click to collapse
I bought Motocare for my 2013 Moto X and haven't used it but then I use a case with that one. I didn't get it yet for this one.
I haven't seen a case I really like for the new one (it's in Hong Kong right now) but I keep thinking about what happens if I drop it. Maybe I will go back and get Motocare.
I dropped my first gen x from about 2 and half feet this summer and shattered my screen. It was on cement. I can only imagine the bigger x is even more fragile. Non the less what a great phone I'm on my third x now and have tried others and keep coming back.
Yep I just did the same thing earlier. Got my phone on Monday and just a small 2' fall flat on the screen did the job. My phone cracked at the top left and bottom right. I have cracks across my 5.2" screen now. I'm getting it replaced with MotoCare. I will also be buying a screen protector. I've not broken a screen on any of my phones ever.
Sent from my XT1095 using XDA Free mobile app
"Gorilla Glass" lol
Sent from my XT1095 using XDA Free mobile app
I got the moto care too. The rounded edges of the glass are too much like the nexus 4 and my wife cracked her fair share of nexus 4's, so I figured better be safe than sorry.
I'm sorry for your moto x man, the first day I bought mine I bought a cheap tpu case and now i'm planning to get the unicorn beetle one, that case seems the most protective one for the moto x.
Which credit card did you use? There are some credit card that has 90 days protection. Call and claim if you have one of those. Good luck and sorry about that.
Same thing happened to me OP. The rounded edges of this screen really make it susceptible to drops and cracking. This phone is really slippery when in my pocket and it literally just slipped out while I was sitting down and cracked. Filed a MotoCare claim and got a replacement 4 days later.
The only thing that has me "pausing" on Motocare is the following:
1)I know it extends the "regular" warranty to 2 years, but I think it's unlikely that something will go wrong with the "insides" of the phone in that time.
2) The cost of Motocare+ 1 Deductible is about the same a s 1 screen replacement. So, unless you're going to break the screen more than once, it really won't pay off.
Thoughts?
I dropped my 2nd gen moto x at a retail store the other day without a case. Fell from about 4 foot and landed right on the glasses. Somehow it didn't shatter or even have a scratch on it. I try to always wear a case but kinda rushed out of the house without one this time (I rarely use a case in my house).
Probably depends on the angle it drops for anyone with durability concerns.
l_stevens said:
The only thing that has me "pausing" on Motocare is the following:
1)I know it extends the "regular" warranty to 2 years, but I think it's unlikely that something will go wrong with the "insides" of the phone in that time.
2) The cost of Motocare+ 1 Deductible is about the same a s 1 screen replacement. So, unless you're going to break the screen more than once, it really won't pay off.
Thoughts?
Click to expand...
Click to collapse
FWIW: I'm in the same mindset, for now, at least.
Please don't take the mick I'm absolutely fuming, dropped my phone this morning and part of the screen has shattered. Now it's completely black and nothing I can do to make it work, the phone is on because it's still receiving messages. How screwed am I? I'm going abroad tonight and I desperately need some sort of phone I don't even care about the screen being cracked. I don't have Nexus Protect either. Thanks in advance
damn, where'd it hit?
aside from getting the screen repaired, no clue what to suggest. mustve dislodged something causing the entire screen to go black
Just over the bottom speaker. This is awful the crack isn't even that big, less than a quarter of the screen! I'm close to the edge right now I can't believe a phone I've had for just over a month does this the first time I drop it. WHY TODAY FFS
At this point you probably have to send it in for repairs. You want someone here to tell you something that doesn't exist.
Sent from my Nexus 6P using Tapatalk
I can't post links yet so I can't post a photo, but for a phone to be a paperweight after a fall and crack this small is frankly ridiculous, an iPhone will still work flawlessly even if the screen is utterly destroyed. And without Nexus Protect I'm now placed in a position where I can't even get it fixed, even for money? You can't even get Nexus Protect in the UK, does this mean that any UK Nexus user should just throw away their phone when it breaks?
I love this phone to bits but build quality like this is appalling
Sorry to hear of your misfortune, but you are looking to blame everything except the one place it lives, yourself, you dropped it (not deliberately), you have no insurance etc.
There is as much chance of an iPhone having an inoperable screen after being dropped as any other. Seen plenty of iPhones that work but nothing on the screen over the years, same as with other phones, so this is not unique to the 6P at all. As for Nexus protect, no it isn't available in the UK, but there are lots of alternatives, Bank's often provide cover for a fee, you can extend your house insurance to cover it, there are also 3rd party polices specifically for phones like Protect your Bubble.
I know you are emotional at the moment, but the phone isn't to blame for you not being properly covered if you should have been. Some consciously decide to take the risk, others get themselves covered. Some unfortunately choose to not make a decision, they can't blame others for that. Even having cover would not solve the problem of having it repaired in no time before you go away. If you need data off of it, have you rooted and installed TWRP?
Do you not have the old phone the Nexus replaced?
I know two people whose iPhone 5s and 6 suffered a 4 and 6(maybe) foot fall and it's display behaved the same way as it's doing on your 6P.
Yes it's my fault and yes I'm an idiot. This is my 10th post so I can actually show you the extent of the damage. I've never seen any other phone rendered useless from something as small as this
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In all fairness I would expect any phone to crack the way I dropped it. It was only from around 2.5 feet and bounced off the carpet but hit the edge of a tile face-first. However I would also expect the phone to still work as it wasn't a huge impact. If every phone ceased to work entirely after the first drop people wouldn't pay £500 for it
400ixl said:
If you need data off of it, have you rooted and installed TWRP?
Do you not have the old phone the Nexus replaced?
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Click to collapse
Yeah, I have backups on the phone but I can't get my laptop to connect to the Nexus as I can't put my passcode in. And I sold my OPO as soon as the 6P arrived. Sod's law
Bartws95 said:
Yes it's my fault and yes I'm an idiot. This is my 10th post so I can actually show you the extent of the damage. I've never seen any other phone rendered useless from something as small as this
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Click to collapse
Instead of trying to disparage the phone, deal with your problem at hand. Send it in for repair. That's your solution.
Furthering the point. Does anybody know of any decent UK-based repair centres that deal with the 6P?
Bartws95 said:
Furthering the point. Does anybody know of any decent UK-based repair centres that deal with the 6P?
Click to expand...
Click to collapse
Doesn't help you now bit once you have it repaired you could insure it for £7 pm, well worth it in my opinion.
Not aware of any repair stores that deal with the Nexus, apparently it's a hard phone to repair also so don't think it will be cheap [emoji19] [emoji19]
Sent from my Nexus 6P using Tapatalk
For THAT to make a phone a paperweight is frankly ridiculous. Tell me it isn't.http://imgur.com/k0yJtQB
Bartws95 said:
For THAT to make a phone a paperweight is frankly ridiculous. Tell me it isn't.http://imgur.com/k0yJtQB
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Click to collapse
It is what it is. Your statements lead me to believe that you are very immature and demanding. You dropped your phone, you chose not to insure it and now you are upset about it when in fact you botched by breaking it and not having insurance. Hopefully it's a lesson learned but after reading your posts I doubt it.
Sent from my Nexus 6P using Tapatalk
Also depends what damage has been done in the inside too pal, I'll be honest I've dropped mine a couple of times and taken chunks out of the bezel I was really lucky not too smash the screen... Just luck of the draw I suppose
Sent from my Nexus 6P using Tapatalk
Bartws95 said:
I can't post links yet so I can't post a photo, but for a phone to be a paperweight after a fall and crack this small is frankly ridiculous, an iPhone will still work flawlessly even if the screen is utterly destroyed. And without Nexus Protect I'm now placed in a position where I can't even get it fixed, even for money? You can't even get Nexus Protect in the UK, does this mean that any UK Nexus user should just throw away their phone when it breaks?
I love this phone to bits but build quality like this is appalling
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Click to collapse
You made your decision already. Get an iphone next time since it is impervious to destruction.
I may be wrong, but that photo you posted looks like the screen got smashed by something blunt dead center with quite a bit of force. not the froce of a 2.5ft fall on carpet, then to a hard object.
You have no reason to lie, it's an anonymous forum, but the photo doesnt look to me to match the story. Ive seen multiple drop tests from 6+ feet and not much more than some cracking. That looks like a thin hammer was taken to it.
Really sucks, and repairs don't look as easy as other devices... Good luck, and whatever you end up doing, report back so others know where to go if in the same boat
That was my thought. That is quite a forceful blow shatter pattern. Not hugely surprising it has affected some of the electronics like the digitiser.
Hopefully the damage is limited to the replacement screen part.
I just saw the photo also. you can see the center of the blunt force that hit the screen and it circles outward. That wasn't a fall to the ground and a spiderwebbed screen.
I received my phone back from eGlobal after waiting two months for the screen to be fixed (had to go back to China).
Upon unpacking it, I immediately noticed the uneven oled. It's very hard to photograph, but there is a rectangular bulge and generally looks very uneven. Compared to my wife's s7e and it's totally smooth.
Do you think they used a non-samsung screen replacement (if this exists) or is it just a shabby install job?
Apart from some flickering when switching it on (for about a minute), I haven't noticed any issues. The unevenness is only visible from certain angles. However, the resell value has taken a hit, and I'm afraid it won't last if the screen is some cheap no-brand.
What's your take on it?
Haskren said:
Apart from some flickering when switching it on (for about a minute)
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Click to collapse
Sorry what? I'd get it repaired again. This is one reason why I never buy overseas units, just in case the repairs take long
Wow doesn't seem like an "official" repair to me. I doubt Samsung would approve that.
When I got my Galaxy S3 screen repaired back in the days, it came back perfect (except for the few scratches the plastic back cover already had). No fingerprints or dirt. The screen looked as good as what you would get with a brand new, out of the box, phone
I wouldn't accept the repair. Should be as it was new or near enough. But the flickering you mention sounds like a big no no. At least make a complaint. Don't feel you need to put up with shoddy work. Hard to see from your pictures though.
Sent from my SM-G935F using XDA-Developers mobile app
Yes, that's another thing - it was covered in fingerprints and dirty marks, and the boxed is completely scratched.
Total amateurs.
I complained about it, so let's see if they respond. I assume not.
As predicted I am now being ignored by eGlobal
Here is a better picture of the lumpy screen:
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That's why is better to have damage cover and phone replaced in case of accident than screen replaced by some dodgy company. In newest phones is very difficult to have screen replaced properly. I wouldn't accept this repair at all. Ask for refund, or re repair.
Shabby job
Haskren said:
I received my phone back from eGlobal after waiting two months for the screen to be fixed (had to go back to China).
Upon unpacking it, I immediately noticed the uneven oled. It's very hard to photograph, but there is a rectangular bulge and generally looks very uneven. Compared to my wife's s7e and it's totally smooth.
Do you think they used a non-samsung screen replacement (if this exists) or is it just a shabby install job?
Apart from some flickering when switching it on (for about a minute), I haven't noticed any issues. The unevenness is only visible from certain angles. However, the resell value has taken a hit, and I'm afraid it won't last if the screen is some cheap no-brand.
What's your take on it?
Click to expand...
Click to collapse
I can fix correctly call or message for quote www.facebook.com/TechByTazphonerepair
how much you paid for repairs ? i presumed they only change the glass ?
Aimara said:
how much you paid for repairs ? i presumed they only change the glass ?
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Click to collapse
I didn't pay anything as it's less than 6 months so still under warranty.
However, lots of hassle sending back to retailer in China only to be told a month later that it's a manufacturer fault and that they will need to send it to the manufacturer.
I doubt they did that - an official Samsung repair centre anywhere in the world would not "fix" the phone to such a low standard.
Screen was dead, so I assume they replaced the oled display. How they can do it so badly is beyond me.
On top of being cosmetically ugly now, it is lagging like crazy. Every 20 seconds there is a 3 second delay regardless what you are doing. Even after I factory reset it. Disaster.
I'm now looking at being without my phone for another two months - if they take it back at all. So far no luck getting a response.
Haskren said:
I didn't pay anything as it's less than 6 months so still under warranty.
However, lots of hassle sending back to retailer in China only to be told a month later that it's a manufacturer fault and that they will need to send it to the manufacturer.
I doubt they did that - an official Samsung repair centre anywhere in the world would not "fix" the phone to such a low standard.
Screen was dead, so I assume they replaced the oled display. How they can do it so badly is beyond me.
On top of being cosmetically ugly now, it is lagging like crazy. Every 20 seconds there is a 3 second delay regardless what you are doing. Even after I factory reset it. Disaster.
I'm now looking at being without my phone for another two months - if they take it back at all. So far no luck getting a response.
Click to expand...
Click to collapse
I had a defected S7E but it was like a week old, didn't agree with fixing it asked for exchanged right on the spot, after a month got Samsung approval for an exchange or money return. As i understand you can do this all 2 year of warranty. Even if the shop if Samsung approved I would never trust it's water resistance.
Haskren said:
I didn't pay anything as it's less than 6 months so still under warranty.
However, lots of hassle sending back to retailer in China only to be told a month later that it's a manufacturer fault and that they will need to send it to the manufacturer.
I doubt they did that - an official Samsung repair centre anywhere in the world would not "fix" the phone to such a low standard.
Screen was dead, so I assume they replaced the oled display. How they can do it so badly is beyond me.
On top of being cosmetically ugly now, it is lagging like crazy. Every 20 seconds there is a 3 second delay regardless what you are doing. Even after I factory reset it. Disaster.
I'm now looking at being without my phone for another two months - if they take it back at all. So far no luck getting a response.
Click to expand...
Click to collapse
they probably replace the lcd , and use back your same glass , no samsung standard is not like that , because they will replace the whole screen set for you , much easier and fuss free
That's nasty. Get the guy to redo it.
Your phone has been repaird (terrebly wrong) by just replacing the glass and then glued again to the lcd. Or they replaced your screen with a refurb.