I received my phone back from eGlobal after waiting two months for the screen to be fixed (had to go back to China).
Upon unpacking it, I immediately noticed the uneven oled. It's very hard to photograph, but there is a rectangular bulge and generally looks very uneven. Compared to my wife's s7e and it's totally smooth.
Do you think they used a non-samsung screen replacement (if this exists) or is it just a shabby install job?
Apart from some flickering when switching it on (for about a minute), I haven't noticed any issues. The unevenness is only visible from certain angles. However, the resell value has taken a hit, and I'm afraid it won't last if the screen is some cheap no-brand.
What's your take on it?
Haskren said:
Apart from some flickering when switching it on (for about a minute)
Click to expand...
Click to collapse
Sorry what? I'd get it repaired again. This is one reason why I never buy overseas units, just in case the repairs take long
Wow doesn't seem like an "official" repair to me. I doubt Samsung would approve that.
When I got my Galaxy S3 screen repaired back in the days, it came back perfect (except for the few scratches the plastic back cover already had). No fingerprints or dirt. The screen looked as good as what you would get with a brand new, out of the box, phone
I wouldn't accept the repair. Should be as it was new or near enough. But the flickering you mention sounds like a big no no. At least make a complaint. Don't feel you need to put up with shoddy work. Hard to see from your pictures though.
Sent from my SM-G935F using XDA-Developers mobile app
Yes, that's another thing - it was covered in fingerprints and dirty marks, and the boxed is completely scratched.
Total amateurs.
I complained about it, so let's see if they respond. I assume not.
As predicted I am now being ignored by eGlobal
Here is a better picture of the lumpy screen:
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That's why is better to have damage cover and phone replaced in case of accident than screen replaced by some dodgy company. In newest phones is very difficult to have screen replaced properly. I wouldn't accept this repair at all. Ask for refund, or re repair.
Shabby job
Haskren said:
I received my phone back from eGlobal after waiting two months for the screen to be fixed (had to go back to China).
Upon unpacking it, I immediately noticed the uneven oled. It's very hard to photograph, but there is a rectangular bulge and generally looks very uneven. Compared to my wife's s7e and it's totally smooth.
Do you think they used a non-samsung screen replacement (if this exists) or is it just a shabby install job?
Apart from some flickering when switching it on (for about a minute), I haven't noticed any issues. The unevenness is only visible from certain angles. However, the resell value has taken a hit, and I'm afraid it won't last if the screen is some cheap no-brand.
What's your take on it?
Click to expand...
Click to collapse
I can fix correctly call or message for quote www.facebook.com/TechByTazphonerepair
how much you paid for repairs ? i presumed they only change the glass ?
Aimara said:
how much you paid for repairs ? i presumed they only change the glass ?
Click to expand...
Click to collapse
I didn't pay anything as it's less than 6 months so still under warranty.
However, lots of hassle sending back to retailer in China only to be told a month later that it's a manufacturer fault and that they will need to send it to the manufacturer.
I doubt they did that - an official Samsung repair centre anywhere in the world would not "fix" the phone to such a low standard.
Screen was dead, so I assume they replaced the oled display. How they can do it so badly is beyond me.
On top of being cosmetically ugly now, it is lagging like crazy. Every 20 seconds there is a 3 second delay regardless what you are doing. Even after I factory reset it. Disaster.
I'm now looking at being without my phone for another two months - if they take it back at all. So far no luck getting a response.
Haskren said:
I didn't pay anything as it's less than 6 months so still under warranty.
However, lots of hassle sending back to retailer in China only to be told a month later that it's a manufacturer fault and that they will need to send it to the manufacturer.
I doubt they did that - an official Samsung repair centre anywhere in the world would not "fix" the phone to such a low standard.
Screen was dead, so I assume they replaced the oled display. How they can do it so badly is beyond me.
On top of being cosmetically ugly now, it is lagging like crazy. Every 20 seconds there is a 3 second delay regardless what you are doing. Even after I factory reset it. Disaster.
I'm now looking at being without my phone for another two months - if they take it back at all. So far no luck getting a response.
Click to expand...
Click to collapse
I had a defected S7E but it was like a week old, didn't agree with fixing it asked for exchanged right on the spot, after a month got Samsung approval for an exchange or money return. As i understand you can do this all 2 year of warranty. Even if the shop if Samsung approved I would never trust it's water resistance.
Haskren said:
I didn't pay anything as it's less than 6 months so still under warranty.
However, lots of hassle sending back to retailer in China only to be told a month later that it's a manufacturer fault and that they will need to send it to the manufacturer.
I doubt they did that - an official Samsung repair centre anywhere in the world would not "fix" the phone to such a low standard.
Screen was dead, so I assume they replaced the oled display. How they can do it so badly is beyond me.
On top of being cosmetically ugly now, it is lagging like crazy. Every 20 seconds there is a 3 second delay regardless what you are doing. Even after I factory reset it. Disaster.
I'm now looking at being without my phone for another two months - if they take it back at all. So far no luck getting a response.
Click to expand...
Click to collapse
they probably replace the lcd , and use back your same glass , no samsung standard is not like that , because they will replace the whole screen set for you , much easier and fuss free
That's nasty. Get the guy to redo it.
Your phone has been repaird (terrebly wrong) by just replacing the glass and then glued again to the lcd. Or they replaced your screen with a refurb.
Related
hey everyone
today, 2 weeks after I purchased my Galaxy S 2, suddenly I saw a stain
I went to the lab of the store i bought the device from
they claim it's some kind of liquid which got into the screen from the speaker above the screen.
of course they can't open the screen and check what kind of material is it because it will ruin the screen.
but there is no way a liquid came in touch with my device. I watch it very carefully
last night I only played some angry birds and everything was fine
and this morning (after charging it at night while turned off) this stain showed up
does anyone familiar with the problem?
got any clue what may cause it
here are some pictures of it:
h++p://img121.imageshack.us/img121/2877/img20110711wa0000.jpg
h++p://img96.imageshack.us/img96/818/img20110711wa0001.jpg
h++p://img31.imageshack.us/img31/641/20110711134712.jpg
if anyone can help I'll very appreciate it. thanks
I have never seen anything like this (embedding your first two picture)
Is it possible the case you have is too tight?
The discoloration is on the inside of the screen?
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Looks like water/liquid stain the way its spread.
jje
Sent from my GT-I9100 using XDA Premium App
the case fits fine. I bought the device with a friend and he have the same case without any strange signs on his screen
I tried to remove the screen stamp - it's not that
the touch works in the defected area
and there is no hearing problem from the ear speaker
if it is liquid, considering the way it speard
it probably happened in my pants pocket judging by the angle
but it doesnt make any sense
at the store's lab they told me if they seperate the led screen and the touch screen to check what is this stain, they can't assemble it back.
but since they dont give me warranty on the screen i'll have to pay them for new screen anyway.
any chance I can send it to samsung so they'll do the check and if it's their fault the replace will be for free?
I thought maybe some part melted into the screen, but they said every part was in it's place
eshtivi said:
any chance I can send it to samsung so they'll do the check and if it's their fault the replace will be for free?
Click to expand...
Click to collapse
That's your best bet. If something happened during assembly they'd cover the cost. If they find it's not a defect you'll probably have to pay. But I'd imagine you're still better off having it repaired by Samsung directly. Someone had their screen replaced due to breakage and it was 300 GBP just to give you some sort of reference.
I have seen moisture cause this (it does not take much) and it will normally dry/clear up albeit very slowly.
the stain keeps growing
and i'm sure i didn't add any water/moisture to it in the last 24hrs
it's so strange...
I'm having trouble contacting the local samsung here
hopefully they won't send me to the store I bought the device from
I saw a display replacement on ebay which cost 85 GBP (will loose the warranty of the other parts, not to mention ruin the whole device)
if I'll do it at the store it'll cost 220GBP
it's a hugh bet to send it to samsung. it can cost 300 GBP not including delivery
any suggestion which path should I take?
it almost sounds like the digitizer/screen sandwich is coming apart?
You are out of the store return window to just return for exchange? If there was a return period (not some shady store with missing return policies), just demand a refund, tell them it is not from water. Demand to speak with the manager.
Does your unit carry warranty from Samsung? I think the way this one works, you send it in, they evaluate it, if they admit it is their problem they will fix for free. If they say "it is water damager, user error" they will offer to fix for a fee, and you can still refuse and pay for the return sipping of your phone. So I believe most you will be out is shipping both ways.
Swapping the screen yourself may require some good skills - do you have them?
no returning after turning on a device
warranty on hardware only except screen&touch (had to sign on it when bought the device)
I dont think I have the law at my side
I guess I can only count on the manufacturer
no store here gives warranty on screen&touch
and this store was the only one which let you change the ROM without loosing warranty on hardware
the device also comes with their custom ROM and no recovery mode (so no one will steal their ROM)
Is it cancelling my warranty with samsung itself?
update:
here is a fresh picture
h++p://imageshack.us/photo/my-images/28/img20110712wa0000.jpg/
you can see it grows
and this time i used a whole white screen and found something new
you can notice there is a burn of the status bar in the corner
That is definitely a "liquid" stain. Aim next time bud. That is all
Sent from my GT-I9100 using XDA App
you have any screen protector on this? clearly some layers are coming off
sorry you are having this issue
Completely off topic, but we should be more careful about mixing words like "yellow" and "stain" in the same sentence...
also off topic but if its yellow, I'd speak to your gp bud
Sent from my GT-I9100 using XDA App
Some how my screen cracked even though I have dropped it. Am I able to claim warranty?
Sent from Samsung Galaxy Note
Well if it cracked when you dropped it, it`s your fault, did you have a case on it or a screen protector.
Also where did it break, do you have a pic.
John.
FinancialWar said:
Some how my screen cracked even though I have dropped it. Am I able to claim warranty?
Sent from Samsung Galaxy Note
Click to expand...
Click to collapse
It is pretty much impossible to claim "normal use" for a screen cracking.. and as the case of the Note is not structurally strong enough for it to be the cause, you are most likely out of luck
How can a screen crack under "normal" usage conditions? I put my note through abnormal conditions and it doesn't crack. Glass doesn't just spontaneously break. Are you sure you didn't warp/flex the phone with a case/your hands/pocket?
EDIT: To clarify, normal usage conditions IMHO is classified as:
- Touching/swiping the screen with your finger within reasonable pressure limits
- Touching/swiping the screen with the stylus within reasonable pressure limits
- Depressing the side mounted click buttons and home button with your finger within reasonable pressure limits
Unless OP has a service plan or extended warranty that covers accidental damage, he is SOL.
How exactly does a screen crack under "normal use"? Fingernails honed to an icepick edge?
heavyharmonies said:
Unless OP has a service plan or extended warranty that covers accidental damage, he is SOL.
How exactly does a screen crack under "normal use"? Fingernails honed to an icepick edge?
Click to expand...
Click to collapse
Maybe he is Sabretooth?
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Physical or Liquid damage is not covered under Standard 1 year manufacture warranty. Unless you have bought extended warranty (that might cover physical damage).
heavyharmonies said:
Unless OP has a service plan or extended warranty that covers accidental damage, he is SOL.
Click to expand...
Click to collapse
Yeah, I have had a similar problem with my laptop where the screen broke even without dropping it. Sometimes these things happen, even with the best of hardware. I haven´t heard many people complaining about inexplicably broken screens, so I don´t think there is anything fundamentally wrong with the note. You can´t rule out that your screen had some defect that caused this, but you equally can´t prove it, and without proof of a fault you are on your own, since warranty is not there to replace your phone when you break it. Your best bet is to claim it on your household insurance, unless you have extended cover, since Samsung will almost certainly not fix it for free.
suppose it would be possible for the screen to go from very hot to very cold extremely fast may cause it to crack, but I'm not sure how that would happen. Playing a game on full brightness then running into a freezer? hahahah
Normal usage does not involve something that cracks the screen.
FinancialWar said:
Some how my screen cracked even though I have dropped it. Am I able to claim warranty?
Sent from Samsung Galaxy Note
Click to expand...
Click to collapse
There must be a typo in there somewhere as "even though I have dropped it" would not be considered normal use which is the threads title
Its a rare thing but it does happen, Screens can just break on their own.
There was a guy over on the SGS1 forums a long time ago who was adamant his screen broke by itself, I argues with him for ages saying its impossible, But turns out it isnt
Just google it, you will see lots of results.
A mixture of certain conditions can cause a screen to break so i believe the OP, However, trying to explain this to your provider / samsung is not going to be easy.
I think your best bet would be to claim on some sort of insurance, if you have it.
Otherwise, attempt to replace it yourself, there are a lot of how-to videos online.
My advice to op is: buy a replacement display and replece it yourself.. and remember to buy sealings to for warranty void
I've just had my note back from the official UK service centre after breaking my screen.
Sent it away last Monday, came back today.
Screen replacement cost £73.94 including delivery and is still in full manufacturers warranty.
Why mess around trying to fix it yourself?
SGS+
My sgs+'s screen broke while it was in my pocket -.- never. buying. a. samsung. phone. again. Apsolute bs.
PenguinDroid said:
My sgs+'s screen broke while it was in my pocket -.- never. buying. a. samsung. phone. again. Apsolute bs.
Click to expand...
Click to collapse
Many things can happen in your pocket, such as bumping into things. Do you expect that little bit of fabric of your pants to be destruction proof or something lol. I always put my phone with the screen towards me incase I do bump something this will hit the back cover and screen will be better protected.
Obviously dont put it in your back pocket and sit on it, i would think most people would realise thats a bad thing but as some think pockets are indestructable safe zones, thanks to a bit of fabric some may not realize sitting on your phone inside a pocket your still sitting on a phone lol.
As amazing as it may seem I have even heard of people breaking legs while wearing pants, shocking I know but in pants you would think this stuff just cant happen.
Sent from my GT-N7000 using xda premium
PenguinDroid said:
My sgs+'s screen broke while it was in my pocket -.- never. buying. a. samsung. phone. again. Apsolute bs.
Click to expand...
Click to collapse
Why are you here in the Note section, then?
I play Fruit Ninja Everyday.
No Damages yet. .
Hey there,
I got the Nexus 4 in first ever batch luckily and it had a Camera rattling issue stronger than most other people's (see here: https://www.youtube.com/watch?v=78EGLJcPuoA)
I got that phone replaced and my replacement has been in my hands for 19 days now. This one has a different set of problems though. The first is that the camera rattle still isn't fixed, but it isn't nearly as bad as my original one. The second problem is that I've noticed a pixel that is a few shades lighter than the rest, but it can only be noticed on angles - looking straight on to the device doesn't show anything.
So what do you think? Should I ask for another replacement and see if 3rd times the charm?
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DarkRyoushii said:
Hey there,
I got the Nexus 4 in first ever batch luckily and it had a Camera rattling issue stronger than most other people's (see here: https://www.youtube.com/watch?v=78EGLJcPuoA)
I got that phone replaced and my replacement has been in my hands for 19 days now. This one has a different set of problems though. The first is that the camera rattle still isn't fixed, but it isn't nearly as bad as my original one. The second problem is that I've noticed a pixel that is a few shades lighter than the rest, but it can only be noticed on angles - looking straight on to the device doesn't show anything.
So what do you think? Should I ask for another replacement and see if 3rd times the charm?
Click to expand...
Click to collapse
Yes. Make Google pay for terrible choice of using lg.
Sent from my Nexus 4 using xda app-developers app
as long as you have a backup phone and can wait for the rma to arrive do so
Im on my second phone and both of them has had that same problem in different areas, and drives me crazy so Im sending it back for a third. Is this common spread issue with other peoples? I think most all of them have it? I have very good vision so that doesn't help seeing these artifacts ether!
I have a feeling that these phones are just basically being transferred amongst you guys?
Most people are perfectly happy with their phone, a lot of people keep getting bad phones RMA after RMA , plus they don't even have enough phone to ship to people who already paid for it so... replacement phones must come from somewhere else, isn't it?
Will call them up today then.. what's also weird is that my money was returned for the replacement cost, but according to google wallet the transaction is still pending. Anyone know how long the RMA transaction takes to finally clear? I don't like the idea that they may take out $400 from an account that doesn't usually have $400 in it. #australian
EDIT: Done. Took 5 minutes on the phone and they said they'd get it sorted out straight away for me. Still waiting on the email with instructions but it sounds like it will be all sweet
I would've requested a replacement right away.
So it took 3 phone calls but I've finally got a second replacement on the way.
Hung up on them the first time
Called back and the rep said that they have to forward my information onto a specialist, they can't hand out free replacements anymore, then he never did.
Called back a day later and the lady helped me out in a few minutes, got my email with instructions from the specialist within half an hour
so is this an isolated issue? the last two have had this on mine? waiting for the 3rd and i have a feeling it will also have this defect.
My nexus 4 has the camera rattle. My first 1 also had the camera rattle (so I think it's just the design) My Galaxy S2 (ATT) also rattled with the camera some, just not as much. It's how the cameras are made.
Having a single pixel kind of sucks on a screen so small, but with so many pixels, even monitor and tv makers say you need so many dead pixels in a sized area to warrant a replacement. This is a 720p display and has as many pixels as some 40" televisions
A faulty pixel? C'mon, that's no reason to replace your phone. Almost every screen has at least one faulty pixel. And I believe almost everyone has the camera rattle, just like almost everyone has the speaker buzz (which you don't hear anyway unless you hug your phone with your ears).
My advice, just ignore it and learn to live with it. No device is perfect. No phone, no TV, no monitor. In a few weeks/months you will get scratches that are far worse than one faulty pixel, and you will have to live with that too.
I know the feeling of getting something new and wanting it to be perfect. When I got my first smartphone (Nexus S) I had two faulty pixels. I couldn't stop looking at them. But then I did. And I haven't noticed them since.
I bet that if you do RMA, your replacement will have the same or another defect.
Androyed said:
A faulty pixel? C'mon, that's no reason to replace your phone. Almost every screen has at least one faulty pixel. And I believe almost everyone has the camera rattle, just like almost everyone has the speaker buzz (which you don't hear anyway unless you hug your phone with your ears).
My advice, just ignore it and learn to live with it. No device is perfect. No phone, no TV, no monitor. In a few weeks/months you will get scratches that are far worse than one faulty pixel, and you will have to live with that too.
I know the feeling of getting something new and wanting it to be perfect. When I got my first smartphone (Nexus S) I had two faulty pixels. I couldn't stop looking at them. But then I did. And I haven't noticed them since.
I bet that if you do RMA, your replacement will have the same or another defect.
Click to expand...
Click to collapse
I would RMA for faulty pixels, but certainly wouldn't for a rattle.
As a previous poster mentioned, it is peculiar that some users are RMAing 3 or more times whereas most users have perfect devices.
I think it probably says more about the user than the way that device is built or how RMAs are processed.
Sent from my Nexus 4 using xda premium
drpepe said:
I would RMA for faulty pixels, but certainly wouldn't for a rattle.
As a previous poster mentioned, it is peculiar that some users are RMAing 3 or more times whereas most users have perfect devices.
I think it probably says more about the user than the way that device is built or how RMAs are processed.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
"I think it probably says more about the user than the way that device is built or how RMAs are processed."
It does.
drpepe said:
I would RMA for faulty pixels, but certainly wouldn't for a rattle.
As a previous poster mentioned, it is peculiar that some users are RMAing 3 or more times whereas most users have perfect devices.
I think it probably says more about the user than the way that device is built or how RMAs are processed.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
so are you saying that we are picky? or we did that to the display? Im not new to technology I know nothing is perfect, I dont really care about the rattle. However I like to look at a nice screen on a small screen with stuck pixels it stands out and bugs the crap out of me because thats what my eyes go to. I have had smartphones from windows phones when they first came out to the first android G1, ipad, ipod touch, whatever I can live with most defects just not pixels ones. So I was trying to gauge whether most everyone has stuck pixels or just a few.
Title above sums it up. In all my years of owning smartphones and being so careful, I have never once smashed a screen through dropping it. Until a few weeks ago. My poor baby fell on the bathroom floor and shattered to pieces. It was ruined.
After many hours of googling, I found that there seems to be NO repair companies in the UK who will replace the screen, and whilst the glass portion can be purchased for under £10 on ebay, its an absolute nightmare to fit.
So reluctantly I contacted Motorola for a repair. After about a week of emails I was told to send it off to Germany and they'll take a look and give me a quote. Fortunately I managed to convince them to cover the postage cost for me :victory: :victory:
So off he went to Germany (yeah, my phones a he!). After what seemed like a lovely holiday of about 10 days (combination of sending it right over the easter bank holiday, and apparently very un-stereotypical German inefficiency) I got my quote back.
OUCH! :crying::crying: €238,04 - Around £180
FOR A SCREEN. ONE HUNDRED AND EIGHTY POUNDS...
Now I know its my own stupidity, and I can't complain because I'm the dumb idiot who dropped it in the first place, and didn't have a case on it. BUT WOW THATS MORE THAN I WAS EXPECTING.
Which gave me the dilemma of pay it, or sell off my old friend with a smashed screen and buy something else / one without a smashed screen.
I'm reluctantly agreeing to pay it, but I have just ordered a case and tempered glass protector. £30 protecting your phone screen is well worth it! Especially with this phone!
i feel your pain , same here
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i try to change this glass with hot air station etc. but i broke LCD
ps. i drop phone from around 30cm on pavement and i win - 220usd
niko99 said:
i feel your pain , same here
i try to change this glass with hot air station etc. but i broke LCD
Click to expand...
Click to collapse
I wish I had a photo of mine when I broke it, the whole panel literally just shattered. I looked at repair tutorials, having repaired an old ipod back in the day, but I didn't want to go anywhere near repairing this.
At least this screen is better than the 2013 version. I don't even know how my 2013 screen cracked. I noticed no cracks when I got in the shower, then it had a huge crack when I got out of the shower. It was on the bathroom counter playing music. My only guess is that the steam from the shower cracked the glass. In all my days, I had never seen anything like it. I had done the same with phones and tablets before and after, but have only seen the problem from the Moto X 2013.
I just dropped mine last week and it was the first time I ever cracked a screen. Moto told me it would be estimated at $125 to fix and sent me a replacement before I sent them the one I broke. They actually cancelled the charge!
Have you got house insurance, as with mine I it covers a certain amount of cash on items outside the home.
Okay, well after about 2 weeks, I have now received an email saying that it could not be repaired and that I will be sent a new one!
Should have an X code tomorrow and I will be able to design a whole new one! I'm willing to accept the delay for a free redesign, I had 2nd thoughts about the white front.
Wow good news!
How long had you had your phone?
Zammo76 said:
Wow good news!
How long had you had your phone?
Click to expand...
Click to collapse
I've had it since November of last year, so about 5 months. Still no X-Code from them yet, and the wait is killing me. But Red and Black Moto X is what I'm going for this time
dh2311 said:
I've had it since November of last year, so about 5 months. Still no X-Code from them yet, and the wait is killing me. But Red and Black Moto X is what I'm going for this time
Click to expand...
Click to collapse
and, did you get a new phone? how much did they charge?
(just broke my display, just the display, not the outer glass)
godutch said:
and, did you get a new phone? how much did they charge?
(just broke my display, just the display, not the outer glass)
Click to expand...
Click to collapse
Sorry yeah, I got the new one. Really love the colours! They did it for the cost of the repair. I don't think its common policy in the UK though, as customer service seemed unaware of the concept of an x code.
godutch said:
and, did you get a new phone? how much did they charge?
(just broke my display, just the display, not the outer glass)
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In the USA, I paid $125 and they sent me a refurb phone with my customizations and after receiving that "new" phone I sent back the broken one.
Fyi, my screen was pretty much destroyed (unusable).
Very good service (although I think they need that level of service when I have since cracked the replacement from a 16" fall out of my pocket).
I was holding my phone and just messing around with it while watching a movie earlier, and I pushed on the screen a bit (Stupid, I know). I don't know if that was the cause but there is now a faint blue dot probably ~1/2 cm in diameter in the middle of my screen. There's also a much smaller and more faint red dot a ways below that and to the left. It's definitely an issue with the LCD. It's not extremely noticeable, but when that area of the screen is black/grey it's enough to bug me. If I let it sit overnight will this just go away, or did I just screw myself? Will I have to get a replacement? I should still have a few days of warranty left so hopefully this is covered if that is the case.
Stuck pixel? Download the LCD test app and you'll be able to see clearly when it changes colors. I'd return it.
Aridon said:
Stuck pixel? Download the LCD test app and you'll be able to see clearly when it changes colors. I'd return it.
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I don't think it's dead pixels. I downloaded the app and it only appears on black/dark grey and it stays the same regardless of brightness. I might have to return it and that sucks I can't be without a phone for even just a few days.
TheFeelTrain said:
I don't think it's dead pixels. I downloaded the app and it only appears on black/dark grey and it stays the same regardless of brightness. I might have to return it and that sucks I can't be without a phone for even just a few days.
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From what I hear, if you give your phone to motorola for warrenty, they will let you use your current phone until your new one arrives.
Hardly a warranty issue here according to the OP's own statement. It's like saying I jabbed a pencil into a light bulb and it broke now I want a warranty replacement? Another reason prices keep rising.
TheFeelTrain said:
I was holding my phone and just messing around with it while watching a movie earlier, and I pushed on the screen a bit (Stupid, I know). I don't know if that was the cause but there is now a faint blue dot probably ~1/2 cm in diameter in the middle of my screen. There's also a much smaller and more faint red dot a ways below that and to the left. It's definitely an issue with the LCD. It's not extremely noticeable, but when that area of the screen is black/grey it's enough to bug me. If I let it sit overnight will this just go away, or did I just screw myself? Will I have to get a replacement? I should still have a few days of warranty left so hopefully this is covered if that is the case.
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What was the resolution as my phone has the same issue and still within 14 days and I don't have a backup phone.
This issue just showed up on my wife's MXPE. She is notoriously gentle on her phone and claims that it is not possible to be related to damage. A quick web search found several others with the same claim. Has anyone heard of a resolution?
jaysus145 said:
This issue just showed up on my wife's MXPE. She is notoriously gentle on her phone and claims that it is not possible to be related to damage. A quick web search found several others with the same claim. Has anyone heard of a resolution?
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Here is a (blurry) photo for anyone who may be curious:
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My son's phone has the same thing. I just got off the phone with Motorola, and they are going to replace it. You have two options, the first is to send in the phone and they will send you a new one. The other option is called Advance Exchange. They will send you the new one, and when you receive it, you send back the old one. If you do the advance exchange they will place a $500 hold on your credit card, to insure you send the old one back, and there is a $24.99 fee.
spotmark said:
My son's phone has the same thing. I just got off the phone with Motorola, and they are going to replace it. You have two options, the first is to send in the phone and they will send you a new one. The other option is called Advance Exchange. They will send you the new one, and when you receive it, you send back the old one. If you do the advance exchange they will place a $500 hold on your credit card, to insure you send the old one back, and there is a $24.99 fee.
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Is this a Moto Care claim, or just a warranty call?
jaysus145 said:
Is this a Moto Care claim, or just a warranty call?
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Just warranty.
This happened to my screen recently. I've had the phone for about 6 months. Is it still just a warranty call, or is it a Moto Care call (which I have)?
Maybe it's the ghost of Carl Sagan
Sent from my Nexus 5 using XDA-Developers mobile app
jaysus145 said:
Here is a (blurry) photo for anyone who may be curious:
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Same thing, in the same spot.
same here as well...
TheFeelTrain said:
I was holding my phone and just messing around with it while watching a movie earlier, and I pushed on the screen a bit (Stupid, I know). I don't know if that was the cause but there is now a faint blue dot probably ~1/2 cm in diameter in the middle of my screen. There's also a much smaller and more faint red dot a ways below that and to the left. It's definitely an issue with the LCD. It's not extremely noticeable, but when that area of the screen is black/grey it's enough to bug me. If I let it sit overnight will this just go away, or did I just screw myself? Will I have to get a replacement? I should still have a few days of warranty left so hopefully this is covered if that is the case.
Click to expand...
Click to collapse
Something is possibly distressing the back of the LCD screen (sorta like when one presses on a laptop screen). I have read other threads claiming too tight of phone cases warping the LCD to over tightened internal hardware component screws twisting the frame thus warping the LCD (i.e. after a repair job). The best one I read and most believable is...say your battery goes defective, bad charging practices, wrong voltage or the battery just getting old. Lithium batteries have a tendency to puff up and start bulging. Now lets say there is an internal component or a screw head under the LCD right where the blue dot is (small objects producing small dot, blunter components producing larger muted discolorations). I suspect different pressures might cause different colors (red, yellow, green etc.) too due to greater pressures as battery gets older and inflates more? So maybe it's not a defective LCD, but defective engineering and bad design practices.