Database Users

Dead Pixel: To Swap or Not To Swap...

I sold my t-mobile nexus one and bought an AT&T nexus one. It arrived today and I noticed a dead pixel on the lower right side of the screen. What do you think: should I swap it? The biggest thing holding me back is that the swap is a refurb. I just paid for a new phone and would hate to be stuck with one that shows signs of use. I'm looking for opinions. The dead pixel is one of the green subpixels, so it looks like a red pixel on a white background. I probably wouldn't have noticed it but I just had to go looking for them since it's a brand new phone, and now that I found it I don't know if I'll be able to ignore it.
Also, how long do I have to do the swap? 14 days or 1 year?

14 Days here, 30 days in California. GET GOING!
Usually refurbs are done really well, and you won't notice a thing. If you do swap again haha.

x986123 said:
14 Days here, 30 days in California. GET GOING!
Usually refurbs are done really well, and you won't notice a thing. If you do swap again haha.
Click to expand...
Click to collapse
Negative.
14 days (30 in California) is for a full refund
365 days for warranty repair
OP: I'd wait unless it's really bad.
Can you take a picture of your N1 with another camera?

My bad, I got it confused with refund, since I just did that. Haha thanks for catching it, I might have worried him.

If it had a dead pixel out of the box, it's DOA (dead on arrival). Call HTC and tell them it's a DOA and that you want a NEW phone. That's what I did and they sent me a brand new one. But you have to do it asap.

uansari1 said:
If it had a dead pixel out of the box, it's DOA (dead on arrival). Call HTC and tell them it's a DOA and that you want a NEW phone. That's what I did and they sent me a brand new one. But you have to do it asap.
Click to expand...
Click to collapse
How do you know they gave you a new one? Is it possible it's a refurb that looks as good as new?

Here's some pics using a plain white screen. You'll have to ignore the artifacts. The water spot looking thing is a reflection of the lens aperture of the camera and I don't know what the green spots are. I marked the dead pixel with an arrow.
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maxh said:
How do you know they gave you a new one? Is it possible it's a refurb that looks as good as new?
Click to expand...
Click to collapse
When you do a DOA, they send you a whole new phone in the new box with all new accessories... and you send everything you originally got back to them.

Doesn't a screen like this needs atleast 5 dead pixels to get a new screen/phone?
or was it with stuck pixels?

maxh said:
Here's some pics using a plain white screen. You'll have to ignore the artifacts. The water spot looking thing is a reflection of the lens aperture of the camera and I don't know what the green spots are. I marked the dead pixel with an arrow.
Click to expand...
Click to collapse
OMG, i would not have spotted it in a million years, .... although when you spot it, you will always keep looking at it and it will be so annoying ... what happened OP? you replaced yours?
I actually read somewhere that you can fix the dead pixels by giving them "massages" (Lol) while rendering blinking colors on the background

xPatriicK said:
Doesn't a screen like this needs atleast 5 dead pixels to get a new screen/phone?
or was it with stuck pixels?
Click to expand...
Click to collapse
Not if it had a dead pixel right out of the box. As a general rule, if you're still within the time where you can get a refund on the item, you can typically exchange it as well.

irkan said:
I actually read somewhere that you can fix the dead pixels by giving them "massages" (Lol) while rendering blinking colors on the background
Click to expand...
Click to collapse
on capacitive screens? I don't think so

I'm gonna swap it next week. CS told me the only way to get a new one instead of a refurb is to do a DOA return (for which they'll waive the $45 restocking fee; I have 14 days) and buy a new one.
I've been getting significantly worse battery life than I did with my T-mobile nexus and "display" seems to be using most of it. I can't help but wonder if there's a connection...

xPatriicK said:
on capacitive screens? I don't think so
Click to expand...
Click to collapse
Not because the screen is capacitive, but because the surface of the screen is glass, not the screen itself. The "flashing" trick by itself does not work on OLED screens AFAIK, only LCD.

coolbho3000 said:
Not because the screen is capacitive, but because the surface of the screen is glass, not the screen itself.
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Click to collapse
That's what I meant but I also thought the screen is always glass on capacitive screens

OP, do you wear glasses? If so, who is your eye doctor... I need to get the hookup on the specs that allowed you to spot that small of a detail! lol
I would send it back for a new one, or at least try. I'm picky about that crap... well, I used to be, until I became poor and couldn't afford to worry about the little things *sigh*

I returned two nexus one's (nexi?) for dead pixel within the first month. I called HTC directly.
THe first one was painless. I had a new phone the next day. The 2nd replacement was a pain in the ass.
It takes anywhere from 2-3 weeks for your initial phone to show up as received in HTC's system.

jerhoyet said:
OP, do you wear glasses? If so, who is your eye doctor... I need to get the hookup on the specs that allowed you to spot that small of a detail! lol
I would send it back for a new one, or at least try. I'm picky about that crap... well, I used to be, until I became poor and couldn't afford to worry about the little things *sigh*
Click to expand...
Click to collapse
Heh, no I don't wear glasses. It's actually a little more noticeable in person, but only when you know to look for it. The camera didn't pick it up that well and when I resized the pic (it was huge!) the visibility went down some more. Maybe I should've never looked for dead pixels; I just didn't want to find one a couple months down the line and end up disappointed.

maxh said:
I just didn't want to find one a couple months down the line and end up disappointed.
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Click to collapse
Why?
Who cares?
You could have replaced it at 11 months and 29 days. I don't see the rush.

Paul22000 said:
Why?
Who cares?
You could have replaced it at 11 months and 29 days. I don't see the rush.
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Click to collapse
Not if it's rooted...

[Q] Light bleed out of nowhere?

Can light bleed develop over time?
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(entire bottom of screen, blue tint [left in portrait] and significant bleeding in upper right-hand corner, yellow tint [bottom right-hand in portrait])
(entire top of screen, blue tint [left in portrait] and significant bleeding in lower left-hand corner, yellow tint [bottom right-hand in portrait])
My tablet did not have any bleeding at all when I first took it out of the box. I first noticed the upper left-hand corner being a bit brighter. Just last night, I noticed the yellow-tinted bleed in the lower right-hand corner, and then the blue-tinted bleed in the lower left-hand corner.
Today, I opened up my tablet to fix an unrelated issue (screen lift, by tightening screws), and that seems to have made it worse. However, I noticed bleeding was decreased when the back cover was off. Is it possible that it is caused by the back cover? Would loosening screws fix it?
I cannot get it RMA'ed since I removed the S/N sticker on the back, unfortunately.

arc07693 said:
Today, I opened up my tablet to fix an unrelated issue (screen lift, by tightening screws)
Click to expand...
Click to collapse
See, but it is related..
I never understood why anyone would spend $250, $150, $100, $50 etc on an item, under warranty and try to fix it themselves when it has a defect.. Now you have a defective unit with another defect that is most likely self inflicted and will be an even bigger pain in the ass to get replaced under warranty.

styckx said:
See, but it is related..
I never understood why anyone would spend $250, $150, $100, $50 etc on an item, under warranty and try to fix it themselves when it has a defect.. Now you have a defective unit with another defect that is most likely self inflicted and will be an even bigger pain in the ass to get replaced under warranty.
Click to expand...
Click to collapse
According to Asus, my warranty was void the moment I took it out of the box as I discarded the S/N sticker on the back of the tablet. Also, the bleeding had appeared before I even opened it up. The tablet, that is.

arc07693 said:
According to Asus, my warranty was void the moment I took it out of the box as I discarded the S/N sticker on the back of the tablet. Also, the bleeding had appeared before I even opened it up. The tablet, that is.
Click to expand...
Click to collapse
I'm pretty sure you had a moron on the phone
The serial # is on the box it came in (CSSN)
The serial # is readable in settings/about tablet/status menu
The serial # is on another sticker stuck to the board itself (UUID)
There is no way Asus is denying you a warranty because you threw away that trash sticker EVERYONE throws away..

styckx said:
I'm pretty sure you had a moron on the phone
The serial # is on the box it came in (CSSN)
The serial # is readable in settings/about tablet/status menu
The serial # is on another sticker stuck to the board itself (UUID)
There is no way Asus is denying you a warranty because you threw away that trash sticker EVERYONE throws away..
Click to expand...
Click to collapse
They weren't exactly denying me a warranty, however the email stated that if the serial number cannot be found on the device itself, the warranty is void. I didn't attempt to send it in, however they did give me an RMA number and perhaps I could try sending it in to them anyway, box and all.
I'm not exactly sure how this whole RMA thing works, since I've never done it.

Looking at your screen. The light bleed itself looks normal. Any tablet that you turn the brightness all the way up and show a black screen is going to have it.
Use it normally.. Is there any defect in how the display looks? No? Don't worry about it.. You might be having a mild case of Tech OCD..

styckx said:
Looking at your screen. The light bleed itself looks normal. Any tablet that you turn the brightness all the way up and show a black screen is going to have it.
Use it normally.. Is there any defect in how the display looks? No? Don't worry about it.. You might be having a mild case of Tech OCD..
Click to expand...
Click to collapse
That is not normal. Nome of my electronic devices do that.
Sent from my LG-P999 using xda app-developers app

It's IPS Glow and cameras tend to make it look worse than what the user sees. It's all in the corner and I bet if he changes his viewing angle the glow goes away. Actual light bleed is static and will still be there no matter the angle you are looking at it.
Here is mine
Oh noes!!! Bleeding! RMA RMA RMA!!! And my camera is totally over exposing it and making it look worse! RMA RMA!!
Change angle.. `Bleeding' magically goes away.. The super bright corner is now nearly straight black.
Again.. OP.. Use your device normally. Does your display, colors, anything look out of the ordinary? Or only when you turn your brightness all the way up and stare at a black screen?

styckx said:
Again.. OP.. Use your device normally. Does your display, colors, anything look out of the ordinary? Or only when you turn your brightness all the way up and stare at a black screen?
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Yes. Even on low brightness, the right side of the navbar is noticeably brighter than the rest. And even on low brightness, grays are extremely brighter on the left than on the right.
And it bothers me so very much.

arc07693 said:
Yes. Even on low brightness, the right side of the navbar is noticeably brighter than the rest. And even on low brightness, grays are extremely brighter on the left than on the right.
And it bothers me so very much.
Click to expand...
Click to collapse
Ok.. Definitely get it RMA'ed.. Sorry to be blunt and direct but a lot of people get Tech OCD and obsess over stuff that is perfectly normal or isn't able to be re-created unless all the planets are aligned, they're standing on one foot and Steve Jobs is defrosted and wheeled out for the next Tech Show. I've done it countless times myself and hate myself every time I do it..
RMA is easy.. Call them. Explain the situation. Act stupid. ie: Don't mention the sticker, don't mention tightening screws, act like XDA doesn't exist. Act like a typical user who is having a typical problem.

@styckx
Your avatar perfectly matched my own reaction to reading this thread.

styckx said:
Ok.. Definitely get it RMA'ed.. Sorry to be blunt and direct but a lot of people get Tech OCD and obsess over stuff that is perfectly normal or isn't able to be re-created unless all the planets are aligned, they're standing on one foot and Steve Jobs is defrosted and wheeled out for the next Tech Show. I've done it countless times myself and hate myself every time I do it..
RMA is easy.. Call them. Explain the situation. Act stupid. ie: Don't mention the sticker, don't mention tightening screws, act like XDA doesn't exist. Act like a typical user who is having a typical problem.
Click to expand...
Click to collapse
You forgot this part.... and gets whole forums into a lather about a non-issue while they're at it..
Personally, the whole "screen bleed" and "oh, I messed with the screws" part in the same post smells fishy. As a cyclist, I think of this: http://cyclistthings.com/2012/10/22/j-r-a-just-riding-along/

Ahh a case of tech OCD I feel your pain....
Just send er in if it bothers you that much.
If you make it stressful, it will be stressful, relax.
Sent from my Nexus 7 using xda app-developers app

[Q] Bezel gap normal?

Just got my new black Samsung galaxy s5 on att. I have noticed something that I hope will not become an issue that would cause me to have to exchange the phone. I noticed a small gap at the top of my screen where the screen meets the bezel. There is some dust that has gotten in there and I have only had the phone for a week. The rest of the phone (sides and bottom) are flush with no gaps. Is this normal or should I worry and let my OCD drive me to exchange it? Have any of you experienced this?

same issue
Funny i was wondering if I was over reacting. I saw this gap and thought the same thing. I had a Motorola Atrix that got dusty under the screen due to the same type off thing. I have not put recovery on my phone so that Knox does not trip. I'd like to hear more from people before i think about warranty. I will refuse a refurbished phone.

mapobean said:
Funny i was wondering if I was over reacting. I saw this gap and thought the same thing. I had a Motorola Atrix that got dusty under the screen due to the same type off thing. I have not put recovery on my phone so that Knox does not trip. I'd like to hear more from people before i think about warranty. I will refuse a refurbished phone.
Click to expand...
Click to collapse
Well take it for what it is but at least you are not alone. There are two of us with this issue. As for whether it is normal or not, well I am not sure and that is why I posted here. I am with you on the warranty. I will not take a refurb phone. I will check a couple in the ATT store tomorrow and report back my findings. My 14 days is up thursday so I need to decide quick if this is a real issue. Thank you for replying!!
Nathan

Same issue on both mine and my collegues device.

Please post a picture so we can see.

I will try and post pictures tonight. If anyone else could post picture of theirs we could compare and see if maybe this is just the design of the phone. Again, thank you all for replying!

Primenay13 said:
Just got my new black Samsung galaxy s5 on att. I have noticed something that I hope will not become an issue that would cause me to have to exchange the phone. I noticed a small gap at the top of my screen where the screen meets the bezel. There is some dust that has gotten in there and I have only had the phone for a week. The rest of the phone (sides and bottom) are flush with no gaps. Is this normal or should I worry and let my OCD drive me to exchange it? Have any of you experienced this?
Click to expand...
Click to collapse
Pics please, and no its not normal. If dust can get into the phone then so can water and so its not water resistent anymore. I would exchange if it we`re me

Exchange it!!
I would definitely exchange it. That gap would compromise the IP67 that the GS5 has. And what I hear alot is Samsung CS sucks!! So you don't wanna have to deal with them should something happen.

Do you guys actually own a GS5? Could you check yours and see. It is not big, just enough to fit a piece of paper into. And is that confirmed that it would compromise the ip67 certification? I mean do you really know that for sure?
Not trying to be rude but just inquiring.

Yes I do own a GS5. And there is no gap. It's tight all around the bezel. And sorry, I meant to say it COULD, not would. Can't trust autocorrect these days Lol

theewindbags3 said:
Yes I do own a GS5. And there is no gap. It's tight all around the bezel. And sorry, I meant to say it COULD, not would. Can't trust autocorrect these days Lol
Click to expand...
Click to collapse
No problem! Just checking. Alright well it looks like I am going to try and do an exchange. Now my only worry is what will happen if the replacement has the same issue?

Then get a really good cover for it! Lol. But hopefully that won't be the case. Fingers are crossed for you! There's nothing more annoying than getting a faulty looking unit right out of the box :/ @Primenay13

Went to the AT&T store. They had two there a black and a white one. They both look exactly like mine. So I will post the pictures of mine and tell me what you guys think.
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Pictures
Primenay13 said:
Went to the AT&T store. They had two there a black and a white one. They both look exactly like mine. So I will post the pictures of mine and tell me what you guys think.
Click to expand...
Click to collapse
Here are the links for the pictures. They are on my box account:
https://iu.box.com/s/s3nbohrcgfgm7skvu9lx
https://iu.box.com/s/1997kzvtsfaxavp08w8a
https://iu.box.com/s/49oow70cz8mb67l4ubmk
Compare this to your device and let me know if it looks similar. In the meantime, I have requested a replacement from amazon since my 14 day return is almost up.
Also, the second picture shows the issue the best.

Has anyone taken a look and compared yet?

It's normal.

Your phone is extremely linty, so its hard to tell much. Also, you should circle what you're referring to. From the pictures I don't see anything unusual.

nbeebe24 said:
Your phone is extremely linty, so its hard to tell much. Also, you should circle what you're referring to. From the pictures I don't see anything unusual.
Click to expand...
Click to collapse
That is the point. For me, the only part that gather lint is in this gap between the screen and top bezel. I have another picture here that will show you the nature of the gap. I used a piece of paper for scale. The piece of paper can fit right in between this gap, even folded.
Picture 1 https://iu.box.com/s/mb4tas4limxxwyrrbecr
Here is a picture circling what I was talking about https://iu.box.com/s/1997kzvtsfaxavp08w8a
Notice how on the right side where I circled, the screen glass is flush with the bezel. There is dust on top of the screen but not inside this gap. However, on the top where I circled, there is a noticeable gap where there is dust INSIDE.
Also some additional information, The replacement phone I got has the same thing!!!! UHHHHH..

Primenay13 said:
That is the point. For me, the only part that gather lint is in this gap between the screen and top bezel. I have another picture here that will show you the nature of the gap. I used a piece of paper for scale. The piece of paper can fit right in between this gap, even folded.
Picture 1 https://iu.box.com/s/mb4tas4limxxwyrrbecr
Here is a picture circling what I was talking about https://iu.box.com/s/1997kzvtsfaxavp08w8a
Notice how on the right side where I circled, the screen glass is flush with the bezel. There is dust on top of the screen but not inside this gap. However, on the top where I circled, there is a noticeable gap where there is dust INSIDE.
Also some additional information, The replacement phone I got has the same thing!!!! UHHHHH..
Click to expand...
Click to collapse
I don't have a gap on mine at all. HTH.
Sent from my SM-G906S using Tapatalk

nutttr said:
I don't have a gap on mine at all. HTH.
Sent from my SM-G906S using Tapatalk
Click to expand...
Click to collapse
I have a hard time believing that you guys don't have it considering I have seen 3 phones, all brand new, and they all look like this. When you say you don't have it, are you saying that your phone DOES NOT look like mine in the pictures I posted, or just saying nope without looking.?

Spec of dust under screen

My second replacement Galaxy S6 had a spec of dust on arrival
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Expected the 3rd to be perfect, but unfortunately...
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Don't know if it's a rare coincidence or all units are all having some form of defects.
Getting my 4th one soon and I'm already worried.

I reckon that T mobile got there hands on a beta batch that have defects

I seriously doubt it is dust, as the AMOLED technology doesn't allow dust to penetrate between the screen and the display as they are one. So it could be dead pixels.

It is possible that during manufacturing some dust penetrated under the digitizer before it got glued to the screen. Return it until you get a perfect unit.
Sent from my Moto G 2014 using XDA Free mobile app

Mine has a small black speck on the left in-between the aluminum frame and the glass. It's only visible if I'm looking at the screen straight on or tilt it. It kind of drives me crazy when I remember it's there, I don't know if I should send it back.

Well 4th time's the charm right? That actually looks like a dead pixel... if the 4th one screws up, what will be your options? Keep asking for one until they give you one that is finally good?

totalnoob34 said:
It is possible that during manufacturing some dust penetrated under the digitizer before it got glued to the screen. Return it until you get a perfect unit.
Sent from my Moto G 2014 using XDA Free mobile app
Click to expand...
Click to collapse
Doubt it. When placing the screen, as far as I know, they do it in dust-free environment so it isn't really possible any particles to go between the screen and the display.
Look at all the pictures - it doesn't look like dust, it looks like dead pixels. And having dead pixels is normal on every phone - yeah, could be annoying but that's about it. I think Samsung has a policy that they will return your phone if and only if you have a certain amount of dead pixels (at least it was like that during the time of the S4). Hence if you have a single dead pixel chances are that they are gonna tell you to f**k off

It's definitely not a dead pixel. I looked at the phone at a wide angle and is definitely a spec of black dust.

derWolf_ said:
I seriously doubt it is dust, as the AMOLED technology doesn't allow dust to penetrate between the screen and the display as they are one. So it could be dead pixels.
Click to expand...
Click to collapse
Why is it not possible to have dust on AMOLED screen?

lopri said:
Why is it not possible to have dust on AMOLED screen?
Click to expand...
Click to collapse
Because everything in the display + the outer glass is glued together in a dust-free environment.

derWolf_ said:
Because everything in the display + the outer glass is glued together in a dust-free environment.
Click to expand...
Click to collapse
But that dust-free environment is not 100% dust-proof. Just like everything in life.

I've got my 4th one today. The screen is clear of any particles. Although. Samsung yet has to answer for the pink hue issue on most of their displays on smartphone.

ViciousDiarrhea said:
Mine has a small black speck on the left in-between the aluminum frame and the glass. It's only visible if I'm looking at the screen straight on or tilt it. It kind of drives me crazy when I remember it's there, I don't know if I should send it back.
Click to expand...
Click to collapse
As opposed to how everyone else looks at the screen? On a 90 degree angle?
Sorry not poking fun at you.. Yes you should take it back.
Shoddy QA needs to be dealt with at a corporate level and the only way to do that is if everyone sends their devices back when they have crap like that happening!
lopri said:
But that dust-free environment is not 100% dust-proof. Just like everything in life.
Click to expand...
Click to collapse
How the heck is a environment considered 100% dust-proof anyway? Having twenty thousand ionizers around the entrances to the room?
Dust exists everywhere, presumably they get the screens from the factory that makes them.. There is guaranteed to be dust in that factory.. They then open up the screen packaging to get access to them.. Sure enough that dust free room is now containing dust.
It's like a mysophobic nightmare.
NeoAznMan said:
I've got my 4th one today. The screen is clear of any particles. Although. Samsung yet has to answer for the pink hue issue on most of their displays on smartphone.
Click to expand...
Click to collapse
Good to hear! Well sort of.

Mine has a spec right in the middle of the screen, definitely not a dead pixel, I'm probably going to call and get a replacement

Guys, Just received my Samsung Galaxy s6 black 32gb sim free today from Amazon UK.
Noticed a large spec of dust under screen too getting a replacement unit tomorrow.
The quality control on this phone is just as bad as Apple iPhone 6 hope I don't get banned on Amazon for returning too many phone's due to Samsung shoddy quality control team.

I have it too
empty post delete it

xbranex said:
just got my phone from the service the other day for a screen replacement and the new screen has a spec of dust in it. You can see it that is under the glass. Do they change the screen under warranty if you have a spec of dust ?!?!
Ive opened a new thread for this if someone is interested: http://forum.xda-developers.com/galaxy-s6/general/changed-screen-warranty-dust-screen-t3328890
Click to expand...
Click to collapse
Why would you so proudly announce that you made a duplicate thread? Not cool bro.

long version of the problem
Just got my phone after screen replacement and I have noticed a spec of dust under the glass and the samsung logo is not straight. The spacing around the the logo is to the left. That is not all, you can see the glue under the glass there are waves of discoloration from the glue used. I have told the official service the problem of the new screen they just put on my phone and they told me the screen is send from samsung as it is. WE can not change it again ! WHAT ?! They wanna tell me that if they change the screen once because of manufacturing fault (the original screen was not responding to touch and it was yellow-ish) they cant change it again ?! Please someone explain the laws of warranty
You can see everything on the images except the waves that are very difficult to photograph.

The good old dyson helped me in the past sucking out dust on my iphone
Sent from my Nexus 6 using Tapatalk

The person mentioning about impossible presence of dust in a so called "dust-free" environment (they are actually called clean rooms) is either an idiot or uninformed. Contamination is not impossible. And many factories across the globe have rather questionable clean rooms, you should start doing some research.

Received phone back after screen fix - and it looks like this!!!

I received my phone back from eGlobal after waiting two months for the screen to be fixed (had to go back to China).
Upon unpacking it, I immediately noticed the uneven oled. It's very hard to photograph, but there is a rectangular bulge and generally looks very uneven. Compared to my wife's s7e and it's totally smooth.
Do you think they used a non-samsung screen replacement (if this exists) or is it just a shabby install job?
Apart from some flickering when switching it on (for about a minute), I haven't noticed any issues. The unevenness is only visible from certain angles. However, the resell value has taken a hit, and I'm afraid it won't last if the screen is some cheap no-brand.
What's your take on it?

Haskren said:
Apart from some flickering when switching it on (for about a minute)
Click to expand...
Click to collapse
Sorry what? I'd get it repaired again. This is one reason why I never buy overseas units, just in case the repairs take long

Wow doesn't seem like an "official" repair to me. I doubt Samsung would approve that.
When I got my Galaxy S3 screen repaired back in the days, it came back perfect (except for the few scratches the plastic back cover already had). No fingerprints or dirt. The screen looked as good as what you would get with a brand new, out of the box, phone

I wouldn't accept the repair. Should be as it was new or near enough. But the flickering you mention sounds like a big no no. At least make a complaint. Don't feel you need to put up with shoddy work. Hard to see from your pictures though.
Sent from my SM-G935F using XDA-Developers mobile app

Yes, that's another thing - it was covered in fingerprints and dirty marks, and the boxed is completely scratched.
Total amateurs.
I complained about it, so let's see if they respond. I assume not.

As predicted I am now being ignored by eGlobal
Here is a better picture of the lumpy screen:
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That's why is better to have damage cover and phone replaced in case of accident than screen replaced by some dodgy company. In newest phones is very difficult to have screen replaced properly. I wouldn't accept this repair at all. Ask for refund, or re repair.

Shabby job
Haskren said:
I received my phone back from eGlobal after waiting two months for the screen to be fixed (had to go back to China).
Upon unpacking it, I immediately noticed the uneven oled. It's very hard to photograph, but there is a rectangular bulge and generally looks very uneven. Compared to my wife's s7e and it's totally smooth.
Do you think they used a non-samsung screen replacement (if this exists) or is it just a shabby install job?
Apart from some flickering when switching it on (for about a minute), I haven't noticed any issues. The unevenness is only visible from certain angles. However, the resell value has taken a hit, and I'm afraid it won't last if the screen is some cheap no-brand.
What's your take on it?
Click to expand...
Click to collapse
I can fix correctly call or message for quote www.facebook.com/TechByTazphonerepair

how much you paid for repairs ? i presumed they only change the glass ?

Aimara said:
how much you paid for repairs ? i presumed they only change the glass ?
Click to expand...
Click to collapse
I didn't pay anything as it's less than 6 months so still under warranty.
However, lots of hassle sending back to retailer in China only to be told a month later that it's a manufacturer fault and that they will need to send it to the manufacturer.
I doubt they did that - an official Samsung repair centre anywhere in the world would not "fix" the phone to such a low standard.
Screen was dead, so I assume they replaced the oled display. How they can do it so badly is beyond me.
On top of being cosmetically ugly now, it is lagging like crazy. Every 20 seconds there is a 3 second delay regardless what you are doing. Even after I factory reset it. Disaster.
I'm now looking at being without my phone for another two months - if they take it back at all. So far no luck getting a response.

Haskren said:
I didn't pay anything as it's less than 6 months so still under warranty.
However, lots of hassle sending back to retailer in China only to be told a month later that it's a manufacturer fault and that they will need to send it to the manufacturer.
I doubt they did that - an official Samsung repair centre anywhere in the world would not "fix" the phone to such a low standard.
Screen was dead, so I assume they replaced the oled display. How they can do it so badly is beyond me.
On top of being cosmetically ugly now, it is lagging like crazy. Every 20 seconds there is a 3 second delay regardless what you are doing. Even after I factory reset it. Disaster.
I'm now looking at being without my phone for another two months - if they take it back at all. So far no luck getting a response.
Click to expand...
Click to collapse
I had a defected S7E but it was like a week old, didn't agree with fixing it asked for exchanged right on the spot, after a month got Samsung approval for an exchange or money return. As i understand you can do this all 2 year of warranty. Even if the shop if Samsung approved I would never trust it's water resistance.

Haskren said:
I didn't pay anything as it's less than 6 months so still under warranty.
However, lots of hassle sending back to retailer in China only to be told a month later that it's a manufacturer fault and that they will need to send it to the manufacturer.
I doubt they did that - an official Samsung repair centre anywhere in the world would not "fix" the phone to such a low standard.
Screen was dead, so I assume they replaced the oled display. How they can do it so badly is beyond me.
On top of being cosmetically ugly now, it is lagging like crazy. Every 20 seconds there is a 3 second delay regardless what you are doing. Even after I factory reset it. Disaster.
I'm now looking at being without my phone for another two months - if they take it back at all. So far no luck getting a response.
Click to expand...
Click to collapse
they probably replace the lcd , and use back your same glass , no samsung standard is not like that , because they will replace the whole screen set for you , much easier and fuss free

That's nasty. Get the guy to redo it.

Your phone has been repaird (terrebly wrong) by just replacing the glass and then glued again to the lcd. Or they replaced your screen with a refurb.