Database Users

Gorilla glass doesn't break from a 2 inch drop.

Was laying down, flat on my back, on the driveway, working on the lawn mower and my evo slipped out of my pocket and fell from my pocket to the concrete - a whopping 2 inches.
Is Sprint still doing that $35 repair deal if you don't have insurance?
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EDIT: ...And I just barely touched it and the whole screen shattered. Definitely not gorilla glass.

Cell phone glass is so temperamental. i've dropped mine from 5 ft onto rugged asphalt while running and it left a scratch on the edge but nothing to the glass. Doesn't really make sense.

It was a weak spot in the glass, it can happen to any type of glass. This just kind of proves that the durability of each panel isn't tested a whole lot...

P
vbetts said:
It was a weak spot in the glass, it can happen to any type of glass. This just kind of proves that the durability of each panel isn't tested a whole lot...
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Isn't that the truth. I've dropped it from 4 feet onto cement before and nothing; 2 inches, everything goes to hell.
Sent from my PC36100 using XDA App

Hrshycro said:
P
Isn't that the truth. I've dropped it from 4 feet onto cement before and nothing; 2 inches, everything goes to hell.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Yeah, I dropped mine from about 3 feet onto concrete and my glass didn't break.
Tapa tapa tapa

ive dropped my phone so many times its not enen funny and my screen is still flawless

So is Sprint still offering that $35 repair, or did that actually get canned like 3 months after they started it? Would like to sell this evo for what the EVO 3D or iPhone costs after my $150 upgrade discount.

i beleave they still do it it seems that way
http://www.sprintusers.com/forum/archive/index.php/t-220014.html

ckoadiyn said:
i beleave they still do it it seems that way
http://www.sprintusers.com/forum/archive/index.php/t-220014.html
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Click to collapse
Probably could have searched myself for that, but thanks!
I'll try this out on Wednesday.

The Evo DOES NOT have Gorilla Glass..I hate when people say it does, because it does not.
Although it isn't super weak, I dropped mine out of a mid size truck (about 2.5 feet) on concrete from my lap and it didn't break and I've dropped in it my bathroom (brushing teeth and listening to music lol) face down and not one crack.

As much as I hate to compare the two , but my Blackberry Storm vs the Evo . Performance wise the Evo slaughters that poor thing into the ground and back . But the blackberry storm doesnt have one scratch , not even a nick in the touch screen . That thing went through hell and back and the screen still looks like the day I bought it and never had a screen protector on it . I love my Evo but I miss the scratch resistance of the Storm

r916 said:
The Evo DOES NOT have Gorilla Glass..I hate when people say it does, because it does not.
Although it isn't super weak, I dropped mine out of a mid size truck (about 2.5 feet) on concrete from my lap and it didn't break and I've dropped in it my bathroom (brushing teeth and listening to music lol) face down and not one crack.
Click to expand...
Click to collapse
Then tell them . . .
http://www.corninggorillaglass.com/#featured-products . . .

Dropped mine face first on a metal chair leg no scratch nothing an srry for ur lost
Sent from my SGH-T959 using XDA Premium App

I droped my phone on concrete maybe 7 times in various senerios and nothing happened. I drop it in my bathroom 1 time and the screen shatters. I have insurane and took it to a repair center and they made me go through insurance where i had to pay the $100 deductable. The only good thing is that when you send the phone back they only want the phone. I got to keep the battery, charger and 8 gb micro sd.
SeNt FrOm YoUr MoThErS VaGiNa!!!

It's sad to see so many people going the insurance route when many times only the digitizer, a $20+ dollar part readily available online/ebay is what has shattered. Chances are, if you're technically inclined enough to be hanging out at XDA, you can handle repairing your Evo.

If the evo really had gorilla glass it would be posted on sprint and also on the box. Plus HTC would have said it on there site.
That site is mis informed . Those of you claiming it has it cause you dropped it just got lucky it didn't break or scratch . Also 2 inch fall is nothing lol.

Well my local store won't do anything. Insurance. Insurance. Insurance is all I heard.
Guy tried to tell me that the $35 repair was only for a month or two over a year ago, yet its still on their website.
He also said that it is gorilla glass for sure. If it is, its the cheapest piece or it HTC could possible buy.
The more I deal with sprint, the more I hate them. Still getting 100k 3g at my house and its been that was for 7 months.
Sent from my PC36100 using XDA App

Damn dude! Friggin sucks... Yea each cell phone screen is tempered differently. I abuse my Evo just to show off sometimes. It's totaaallly fine with it. I remember when I got my TouchPro2 on release date... I broke it in 2 days. There was an HTC recall though that if your phone fell from within ear range (~5ft average) and cracked, they would replace. I still have that replacement, and lemme tell you, it's a beast. The screen on that phone can get scratched though, so I put and invisishield on it. The designers know that we aren't perfect, and that **** happens... They build the phones to ensure endurance from normal impacts.
and yea... 3g is worse than dial up for me... and im in Miami... >.> 4G i dont have, dead RSA, too lazy to get phone swapped. I trust Sprint though, they'll bounce back, and hard. Unfortunately, I'm speaking about the corporation... Not the employees. You'll usually only find ****-heads in stores. No offense Sprint employees, I said usually, I know theres some kind folks out there. Call the corporate customer service, and complain, like hardcore. Driving back and forth to stores for a screen fix is insane. They are wasting your time, time is money. And they are depreciating you as a paying customer with legal and principle rights!

That why I use a case..
Sent from my PC36100 using XDA Premium App

You going to swap the glass?

Scratched Screen

Hey guys,
So I have my nexus 4, waiting for my (quite expensive) case and screenprotector to arrive - and of course I drop the phone. It lands screen first on ground (the back has the originial protector still on it, but it just has to be the front it lands on..). Luckily nothing is cracked, but it has hairline scratches.. On older phone I wouldn't even care, but I am sure you guys can sympathize how much it hurts on a 13 day device. I have a few questions:
- Any experience with returning it to google? It is within 15 days of purchase, might be worth simply returning it and then buying a new one. Maybe google will be generous and not charge me for the screen (unless you look at it under light, you can't even see the scratches..)
- Any experience with getting the screen replaced - either via official repair center or manually? I have replaced screens before myself, but always on an older phone. On this new device I am kinda afraid to do it.
- Any other ideas? Suggestions?
Thanks, hopefully somebody has some experience with this kind of things! (and hopefully nobody has this experience ever again )

When your screen protector arrives, just put it on. My experience is that the screen protector will make the scratches mostly invisible.

matus201 said:
(unless you look at it under light, you can't even see the scratches..))
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Then why is it a big deal? You really have no right to return it since you dropped it and now it has tiny scratches. Not trying to be an ass or anything but that is petty on your part. Put a screen protector on and you won't see them anymore.
Sent from my Nexus 4 using xda premium

i received mine since few days, i didn't drop it ever, however i have a very stupid thing at the back of the phone, it's not a scratch , check the photo and i someone know what is this please tell me
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Exodian said:
Then why is it a big deal? You really have no right to return it since you dropped it and now it has tiny scratches. Not trying to be an ass or anything but that is petty on your part. Put a screen protector on and you won't see them anymore.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Actually he has a right to return the phone within 15 days for whatever he wants...

onlyman1980 said:
i received mine since few days, i didn't drop it ever, however i have a very stupid thing at the back of the phone, it's not a scratch , check the photo and i someone know what is this please tell me
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Hard to tell from the picture but it looks like a piece of lint under a protector. If that is not a protector then it is under the glass.

In the 2 situation ... return your phone you have 15 days for this ... Enjoy !

lowandbehold said:
Actually he has a right to return the phone within 15 days for whatever he wants...
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You have no right to return an item YOU damaged. A company can refuse a return of an item if the owner caused the damage. That's no different then me buying the phone and shattering the screen then saying oh well its only been two days so full refund please.
Sent from my Nexus 4 using xda premium

I think that you should deal with it, get the screen replaced if you don't like it with scratches. The fact that people say return it within 15 days after you damage it says that they are cheap and hold no responsibility for their actions. Man up. If you damage it, pay and get it fixed or own it with scratches on it - if it were that important to you, you wouldn't have let it get scratched up in the first place.

Here we go again...I'm pretty sure none of you ever did such things...with anything in life.

davwman said:
Here we go again...I'm pretty sure none of you ever did such things...with anything in life.
Click to expand...
Click to collapse
Yes. I never returned anything if I broke it.
Sent from my Nexus 4 using xda premium

lowandbehold said:
Actually he has a right to return the phone within 15 days for whatever he wants...
Click to expand...
Click to collapse
So I know we have had disagreements in the past, but this is one of the more naive things I have ever seen. He has a right to request a full refund within 15 days for damage that HE caused? That's absurd. I dare you to buy any ~$350 device from Best Buy, damage it, and then demand a refund because you are in the refund period. Please let me know how that works for you.
Sent from my Nexus 4 using Tapatalk 2

Google requires a 10% (15%?) restocking fee on items returned within 15 days. Even if you return it, you will have to pay 30 to 35 dollars.
Sent from my Nexus 4 using xda premium

To everybody talking (joshnichols189, VoiD_Dweller, and others) how I shouldn't return it:
The reason I said "Maybe google will be generous and not charge me for the screen" is not meaning "i hope google won't notice muhahahhaha", it means - maybe google will not ask for the restocking because the scratches are small and google very nice. The word "generous" is there for a reason. I didn't say "blind" or "stupid" or "unlucky"...
I have a full right to return the item. If it is damaged, and it is, google has a full right to charge me for the damages. If I decide to return the phone, I will be ready to pay for my fault of dropping the phone (literally, haha). I am simply hoping google won't do that - not because they won't notice, but because they will be nice enough.
To others - thanks for the advice. Does anybody have experience with changing the screen? One option is to use this current screen as a screen protector - I already scratched it, might as well enjoy it, and if it gets too scratched I would just buy a new screen (these guys are not too expensive, do you guys know if that screen is genuine LG?)

joshnichols189 said:
So I know we have had disagreements in the past, but this is one of the more naive things I have ever seen. He has a right to request a full refund within 15 days for damage that HE caused? That's absurd. I dare you to buy any ~$350 device from Best Buy, damage it, and then demand a refund because you are in the refund period. Please let me know how that works for you.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Naive? No. Within 15 days of purchase as stated by Google you can return the phone for whatever reason you want. You people here are not the judge, jury and executioner. Google will obviously examine the phone when it is returned, and if they feel it is not in satisfactory condition, they will not issue a refund. That is up to Google to decide. And there are many companies, including credit card companies that will refund for a given amount of time for accidental damage caused by the purchaser.

A word of warning for anyone clumsy. Get a case or get insurance!

Title above sums it up. In all my years of owning smartphones and being so careful, I have never once smashed a screen through dropping it. Until a few weeks ago. My poor baby fell on the bathroom floor and shattered to pieces. It was ruined.
After many hours of googling, I found that there seems to be NO repair companies in the UK who will replace the screen, and whilst the glass portion can be purchased for under £10 on ebay, its an absolute nightmare to fit.
So reluctantly I contacted Motorola for a repair. After about a week of emails I was told to send it off to Germany and they'll take a look and give me a quote. Fortunately I managed to convince them to cover the postage cost for me :victory: :victory:
So off he went to Germany (yeah, my phones a he!). After what seemed like a lovely holiday of about 10 days (combination of sending it right over the easter bank holiday, and apparently very un-stereotypical German inefficiency) I got my quote back.
OUCH! :crying::crying: €238,04 - Around £180
FOR A SCREEN. ONE HUNDRED AND EIGHTY POUNDS...
Now I know its my own stupidity, and I can't complain because I'm the dumb idiot who dropped it in the first place, and didn't have a case on it. BUT WOW THATS MORE THAN I WAS EXPECTING.
Which gave me the dilemma of pay it, or sell off my old friend with a smashed screen and buy something else / one without a smashed screen.
I'm reluctantly agreeing to pay it, but I have just ordered a case and tempered glass protector. £30 protecting your phone screen is well worth it! Especially with this phone!

i feel your pain , same here
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i try to change this glass with hot air station etc. but i broke LCD
ps. i drop phone from around 30cm on pavement and i win - 220usd

niko99 said:
i feel your pain , same here
i try to change this glass with hot air station etc. but i broke LCD
Click to expand...
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I wish I had a photo of mine when I broke it, the whole panel literally just shattered. I looked at repair tutorials, having repaired an old ipod back in the day, but I didn't want to go anywhere near repairing this.

At least this screen is better than the 2013 version. I don't even know how my 2013 screen cracked. I noticed no cracks when I got in the shower, then it had a huge crack when I got out of the shower. It was on the bathroom counter playing music. My only guess is that the steam from the shower cracked the glass. In all my days, I had never seen anything like it. I had done the same with phones and tablets before and after, but have only seen the problem from the Moto X 2013.

I just dropped mine last week and it was the first time I ever cracked a screen. Moto told me it would be estimated at $125 to fix and sent me a replacement before I sent them the one I broke. They actually cancelled the charge!

Have you got house insurance, as with mine I it covers a certain amount of cash on items outside the home.

Okay, well after about 2 weeks, I have now received an email saying that it could not be repaired and that I will be sent a new one!
Should have an X code tomorrow and I will be able to design a whole new one! I'm willing to accept the delay for a free redesign, I had 2nd thoughts about the white front.

Wow good news!
How long had you had your phone?

Zammo76 said:
Wow good news!
How long had you had your phone?
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Click to collapse
I've had it since November of last year, so about 5 months. Still no X-Code from them yet, and the wait is killing me. But Red and Black Moto X is what I'm going for this time

dh2311 said:
I've had it since November of last year, so about 5 months. Still no X-Code from them yet, and the wait is killing me. But Red and Black Moto X is what I'm going for this time
Click to expand...
Click to collapse
and, did you get a new phone? how much did they charge?
(just broke my display, just the display, not the outer glass)

godutch said:
and, did you get a new phone? how much did they charge?
(just broke my display, just the display, not the outer glass)
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Click to collapse
Sorry yeah, I got the new one. Really love the colours! They did it for the cost of the repair. I don't think its common policy in the UK though, as customer service seemed unaware of the concept of an x code.

godutch said:
and, did you get a new phone? how much did they charge?
(just broke my display, just the display, not the outer glass)
Click to expand...
Click to collapse
In the USA, I paid $125 and they sent me a refurb phone with my customizations and after receiving that "new" phone I sent back the broken one.
Fyi, my screen was pretty much destroyed (unusable).
Very good service (although I think they need that level of service when I have since cracked the replacement from a 16" fall out of my pocket).

Scratch in screen

Hi all,
Since a week or two I've been the proud owner of a Moto x style, however within a week I've got a scratch in the screen, noticeable in reflections and with fingernails, not quite visible when the screen is on. Don't know how it came there as I've used the bumper that came with the phone, while waiting on a tempered Glass screen protector and case.
I might have put the screen down on a grain of sand, but shouldn't that be protected by the supposedly 'awesome' gorilla glass?
I'm going to the shop where I bought it in a few days (after exams), trying to push the warranty. but I'm probably going to hear it's my own fault, blabla.. What is smart to say?
And is there maybe a method to get the scratch out (with some kind of special 'self healing' screen protector or the infamous toothpaste scrubbing method)?
Thanks!
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Ouch, if you don't have motocare you might wanna use this opportunity to use your one free rebuild if you are within your 14 days or 30 in California. Then get a protector on it asap!

mabru2001 said:
Ouch, if you don't have motocare you might wanna use this opportunity to use your one free rebuild if you are within your 14 days or 30 in California. Then get a protector on it asap!
Click to expand...
Click to collapse
He said week or two but they won't take the return/exchange with a scratch in it. They will most definitely will not allow you to claim it under warranty as the scratch isn't covered under warranty.
Sent from my Nexus 7 using Tapatalk

Jonnyredcorn said:
He said week or two but they won't take the return/exchange with a scratch in it. They will most definitely will not allow you to claim it under warranty as the scratch isn't covered under warranty.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
Yeah if he is within his 14 he can do the one free redesign, they will take it back with a scratch. The thing is a scratch is not a warranty voider, you can do your redesign anytime within 14 days as long as you did not void the warranty.

mabru2001 said:
Yeah if he is within his 14 he can do the one free redesign, they will take it back with a scratch. The thing is a scratch is not a warranty voider, you can do your redesign anytime within 14 days as long as you did not void the warranty.
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Click to collapse
I was referring to retail store
Sent from my Nexus 7 using Tapatalk

gorilla glass is overrated... Dragontrail is the real deal.

Sand is THE killer when it comes to scratching any glass...even the Gorilla type! Do you have a dog that likes to jump on you? Their claws sometimes have tiny bits of dirt (sand) in them and that will do it for sure.

learned my lesson back when i had my Galaxy S2. Gorilla Glass doesn't mean anything when the phone is in your pocket and you have a grain of sand in there. If you manage to get it fixed or replaced, i would definitely recommend going with a tempered glass screen protector. I have the pleson one from amazon. it does have very minimal halo effect on the sides, but its not noticeable when the screen is on at all. Good Luck!

I've scratched every gorillaglass phone I've own, s4mini, moto g 2nd, galaxy ace, and couple of tempered glass protector I strongly recommend tempered glass is very easy to replace for a new one and feels just like the real screen
Sent from my ONE A2005 using Tapatalk

yet people refuse to use even 50 cent screen protectors... man, you guys are nuts lol. the amount of scratches I see on my cheap protectors over time is ridiculous.... and I'd rather have a perfect screen. only downside is fingerprints are worse with a protector... but i used this phone for a total of 20 minutes before I couldn't take it and cut an old one to fit this phone before I got them in the mail lol
Sent from my Moto X Pure Edition

Thanks for the responses! Guess I'm just screwed then. But I'll try and go the store where I bought it tomorrow, its been precisely 14 days then. Hopefully I can get a new unit..

sabotagenl said:
Thanks for the responses! Guess I'm just screwed then. But I'll try and go the store where I bought it tomorrow, its been precisely 14 days then. Hopefully I can get a new unit..
Click to expand...
Click to collapse
It's worth a shot. What kind of store did you get it from? Are you in the US? I doubt they will replace it if you go in and say it got scratched and I'd like to replace it. They also probably won't buy the story that it came like that because why wait 14 days? Also they would know you are trying to bull**** them and may not be helpful in the future.
If you really don't wanna live with that scratch you can go in and say you don't like the color and get a different color. That is a free option that would probably work as they wouldn't be thinking about something being wrong with the phone and might not notice the scratch.
A sure fire way to get it replaced at the store is to say you figured out this model wasn't going to have enough storage So get more storage, pay a bit more, but it's your best chance at success.
Also tempered glass screen protectors are so worth it. I use the Spigen Glass.tr 9h and the thing feels like the original glass, possibly even better. Also seems to hold less fingerprints, and never have noticed any degradation of the surface. After a year and a half it still feels smooth as it was the day I got it. I only recently dropped, well more like threw, my Nexus 5 at the ground on accident trying to swat a bee. It produced a crack and it looked like the screen was cracked through the protector, but sure enough when I peeled it off the crack peeled off and my perfect screen was fully intact as clear as the day I bought the phone and put on the screen protector. I emailed Spigen to see about their warranty and all I had to do was take a picture of the crack and email them and they would give me half off a replacement, nearly two years later!
Sent from my Nexus 7 using Tapatalk

Be very careful with the phone.. or get a good case.

Well.. I've had the phone for less than 3 full days and already cracked the rear glass. Good thing I have insurance.. but it seems s7 is extremely fragile.
Phone dropped out of my pocket while sitting down. About 1 and 1/2 foot drop and hit the corner.. already cracked..
Sent from my SM-G930T using Tapatalk

someone reported the same thing less than an hour after getting it. I feel they could have designed around that a bit better. Tempered glass always does terrible in corners. A couple of MM extra metal at the corners could probably save a bunch of phones.

Understandable. I have this one http://www.amazon.com/gp/product/B01B1I6J0E?psc=1&redirect=true&ref_=oh_aui_detailpage_o05_s00 and I'm worried it's not gonna be enough for this phone. Already have two different ones on order.

Corwinder said:
Understandable. I have this one http://www.amazon.com/gp/product/B01B1I6J0E?psc=1&redirect=true&ref_=oh_aui_detailpage_o05_s00 and I'm worried it's not gonna be enough for this phone. Already have two different ones on order.
Click to expand...
Click to collapse
i've got the rugged armor and it seems it should be fine, so i assume this would be ok too

This happens EVERY time a new phone is released. If anyone doesn't believe me, just go look at the other phones and you will see the same warnings when they were released. ALL of these kinds of phones are fragile to a certain degree. Anyone going without a good case is taking extra risk. Even a good case is no guarantee. Think of it this way, would you carry a laptop around without protection, drop it, and expect it not to eventually get damaged? When the next iPhone or S8 is released next year, other threads like this will show up early after their releases. If you drop it 2 inches or 2 feet...there is always a chance there will be damage. I don't think anyone drops it on purpose. That being the situation, I would think it would be a good move to put it in a case and at least improve the odds from the beginning.

I feel how it hurts. Can you post pics?

Mind you I have never broken a phone this early. And I've had lots phones without cases. Notably note4, LG g2, g3, gs3. All which I dropped many times.
I'll post pictures soon.
Sent from my SM-G930T using Tapatalk

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From this vid s7 edge looked like it shouldn't happen so easily https://youtu.be/GU8S_BjByKU maybe edge is more durable?
But it's not so bad and guy from video claims that back cover replacement costs ~30$ but anyway it's insurance problem. I wonder will water resistance still be present after such repair

Pics.

insang-droid said:
Pics.
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An 18 inch drop did that?

I already opened a claim, I don't want any issues with waterproofing. But if Samsung repair says they can do it for cheaper I might go with that option.

scott14719 said:
An 18 inch drop did that?
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Yep. I was sitting at dining table feeding my son. just slipped out of my pj pocket and hit the floor. That's why I'm surprised.
Sent from my SM-G930T using Tapatalk

insang-droid said:
Yep. I was sitting at dining table feeding my son. just slipped out of my pj pocket and hit the floor. That's why I'm surprised.
Sent from my SM-G930T using Tapatalk
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Click to collapse
Thanks for posting. I'm definitely getting a case for it.

Isn't this what you people wanted? A premium feel at the expense of durability?

wow scary, first time ive heard of a phone ruined by being dropped now im definitely going to get a case and also place the phone inside 10 socks just in case

tenaciousj said:
Isn't this what you people wanted? A premium feel at the expense of durability?
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It's really not any more serious than chipping the paint or faux chrome on the edge bezels of previous Galaxy devices. I've owned the S3, S4 and S4 Mini. They look terrible after a year, even if you don't drop them. The S4 Mini is now over 2 years old and it's edge bezels look like the surface of the moon, and it's not from dropping it. That won't happen with the current generation of Galaxy devices.
At least the glass back on an S6 or S7 can be replaced to look like new. The edge bezels are part of the chassis. So, yeah, I'm fine with metal and glass.

i dropped my Xperia Z3 Compact a couple of times while standing, couple times onto wood floor, couple times onto tile. Never even scratched. Dropped it one day while at the pool onto this sort of uneven stone/sandstone kinda stuff from literally 2 or 3 INCHES, completely shattered the front glass. I mean total spiderweb destruction.
If just depends how you drop it and onto what surface.

Isn't it just bad luck either? I mean, I recently dropped my S6 and it also broke the glass (in the sense that the glass plate let loose and can now get dust under it). This was an innocent drop and it had falled quite a few times before already (before I was used to the slippery back of the thing) without any issues.
I've seen phones survive the most insane stuff only to get beaten by the bad luck of exactly hitting that part of the corner after a small drop.
Still sucks bigtime of course...

Lot of what's said is true. I still wonder how the waterproofing would be after repair.. of if the waterproofing would be OK with cracked glass.
I'm thinking the rear glass has no effect on the IP68 rating, when looking at the gs6 rear glass replacement video.