Database Users

Screen cracked under normal use.

Some how my screen cracked even though I have dropped it. Am I able to claim warranty?
Sent from Samsung Galaxy Note

Well if it cracked when you dropped it, it`s your fault, did you have a case on it or a screen protector.
Also where did it break, do you have a pic.
John.
FinancialWar said:
Some how my screen cracked even though I have dropped it. Am I able to claim warranty?
Sent from Samsung Galaxy Note
Click to expand...
Click to collapse

It is pretty much impossible to claim "normal use" for a screen cracking.. and as the case of the Note is not structurally strong enough for it to be the cause, you are most likely out of luck

How can a screen crack under "normal" usage conditions? I put my note through abnormal conditions and it doesn't crack. Glass doesn't just spontaneously break. Are you sure you didn't warp/flex the phone with a case/your hands/pocket?
EDIT: To clarify, normal usage conditions IMHO is classified as:
- Touching/swiping the screen with your finger within reasonable pressure limits
- Touching/swiping the screen with the stylus within reasonable pressure limits
- Depressing the side mounted click buttons and home button with your finger within reasonable pressure limits

Unless OP has a service plan or extended warranty that covers accidental damage, he is SOL.
How exactly does a screen crack under "normal use"? Fingernails honed to an icepick edge?

heavyharmonies said:
Unless OP has a service plan or extended warranty that covers accidental damage, he is SOL.
How exactly does a screen crack under "normal use"? Fingernails honed to an icepick edge?
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Maybe he is Sabretooth?
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Physical or Liquid damage is not covered under Standard 1 year manufacture warranty. Unless you have bought extended warranty (that might cover physical damage).

heavyharmonies said:
Unless OP has a service plan or extended warranty that covers accidental damage, he is SOL.
Click to expand...
Click to collapse
Yeah, I have had a similar problem with my laptop where the screen broke even without dropping it. Sometimes these things happen, even with the best of hardware. I haven´t heard many people complaining about inexplicably broken screens, so I don´t think there is anything fundamentally wrong with the note. You can´t rule out that your screen had some defect that caused this, but you equally can´t prove it, and without proof of a fault you are on your own, since warranty is not there to replace your phone when you break it. Your best bet is to claim it on your household insurance, unless you have extended cover, since Samsung will almost certainly not fix it for free.

suppose it would be possible for the screen to go from very hot to very cold extremely fast may cause it to crack, but I'm not sure how that would happen. Playing a game on full brightness then running into a freezer? hahahah

Normal usage does not involve something that cracks the screen.

FinancialWar said:
Some how my screen cracked even though I have dropped it. Am I able to claim warranty?
Sent from Samsung Galaxy Note
Click to expand...
Click to collapse
There must be a typo in there somewhere as "even though I have dropped it" would not be considered normal use which is the threads title

Its a rare thing but it does happen, Screens can just break on their own.
There was a guy over on the SGS1 forums a long time ago who was adamant his screen broke by itself, I argues with him for ages saying its impossible, But turns out it isnt
Just google it, you will see lots of results.
A mixture of certain conditions can cause a screen to break so i believe the OP, However, trying to explain this to your provider / samsung is not going to be easy.
I think your best bet would be to claim on some sort of insurance, if you have it.
Otherwise, attempt to replace it yourself, there are a lot of how-to videos online.

My advice to op is: buy a replacement display and replece it yourself.. and remember to buy sealings to for warranty void

I've just had my note back from the official UK service centre after breaking my screen.
Sent it away last Monday, came back today.
Screen replacement cost £73.94 including delivery and is still in full manufacturers warranty.
Why mess around trying to fix it yourself?

SGS+
My sgs+'s screen broke while it was in my pocket -.- never. buying. a. samsung. phone. again. Apsolute bs.

PenguinDroid said:
My sgs+'s screen broke while it was in my pocket -.- never. buying. a. samsung. phone. again. Apsolute bs.
Click to expand...
Click to collapse
Many things can happen in your pocket, such as bumping into things. Do you expect that little bit of fabric of your pants to be destruction proof or something lol. I always put my phone with the screen towards me incase I do bump something this will hit the back cover and screen will be better protected.
Obviously dont put it in your back pocket and sit on it, i would think most people would realise thats a bad thing but as some think pockets are indestructable safe zones, thanks to a bit of fabric some may not realize sitting on your phone inside a pocket your still sitting on a phone lol.
As amazing as it may seem I have even heard of people breaking legs while wearing pants, shocking I know but in pants you would think this stuff just cant happen.
Sent from my GT-N7000 using xda premium

PenguinDroid said:
My sgs+'s screen broke while it was in my pocket -.- never. buying. a. samsung. phone. again. Apsolute bs.
Click to expand...
Click to collapse
Why are you here in the Note section, then?

I play Fruit Ninja Everyday.
No Damages yet. .

Nexus 4 battery bursting?

Has anyone had this problem before? I left my phone on the desk at work for 5 minutes and come back to my Nexus back glass shattered and protruding. I have been in touch with Google, they are trying to give me the run around.
JM

Photos? Was it out of your sight for those five minutes? Sounds like foul play maybe?

jm6001 said:
Has anyone had this problem before? I left my phone on the desk at work for 5 minutes and come back to my Nexus back glass shattered and protruding. I have been in touch with Google, they are trying to give me the run around.
JM
Click to expand...
Click to collapse
Wow,
Was it charging? or something extreme running?
Did you change the thermal throttling?
I've never had this problem my phone can get hot, but I never thought it was close to exploding.

No foul play here , normally if I was reading a post like this I would assume the same thing but it is a legit situation. The phone was completely stock so there were no changes to the thermal throttling or anything like that. The phone was not charging. The phone still works as well which I was surprised to see. I have pictures but I'm not sure if I should post them until I get a resolution with google.
JM

Until you post some pictures I'm calling it BS.
Sent from my Nexus 4 using xda premium

Fine, after thinking about it I really dont care to post the pictures... It is what it is.
Here are some taken from my iPhone 5 I am going to take higher quality ones with my 50D later.
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Pictures or it didn't happen.
Edit...saw the pictures. How long did you charge your battery the night before ? I've had this happen to older phones where the battery started bulging due to prolonged overcharging with ****ty USB chargers. These phones were plastic so the back didn't break but it protruded.
Like you said, the phones I had were still functional as well. The only symptom is that the battery lost a drastic amount of total capacity and would die fairly quickly.

whoa. how old is it?

Purchased Feb 2013... I charged it like I do every night, over night. Every phone I have ever owned I charged over night. We all know these phones don't last two days unless you barely use them.

jm6001 said:
Purchased Feb 2013... I charged it like I do every night, over night. Every phone I have ever owned I charged over night. We all know these phones don't last two days unless you barely use them.
Click to expand...
Click to collapse
Def manufacturing defect. You should get an RMA.
Sent from my Nexus 4 using xda premium

Are you the guy that posted this on Google+? If not I guess that's two I've seen this week.
Sent from my Nexus 4 using Tapatalk 2

jm6001 said:
Fine, after thinking about it I really dont care to post the pictures... It is what it is.
Here are some taken from my iPhone 5 I am going to take higher quality ones with my 50D later.
View attachment 1820103
View attachment 1820104
Click to expand...
Click to collapse
Just post the infamous pictures, or do you have something to hide?

Diff guy, can you post a link?

Well they have RMA'd it after I wouldn't accept the following email as an answer:
Hello XXXXXX,
Thank you for contacting Google in regards to your Nexus 4. I understand from personal experience that when something happens to your device it can be frustrating. However, rest assured I'm doing everything in my capability to help get this issue resolved.
After consulting your case to our specialist team they have informed me that unfortunately any type of cracked screen is not covered under our warranty.
Your best option would be to get in direct contact with LG. You can reach them at 1(800) 793-8896 to see what options they may have available for you.
We appreciate your patience and understanding.
If you have any further questions or concerns feel free to respond directly to this email and I would be more than happy to assist you.
All the best,
XXXXX
Asked for a Manager 3 times, never got to talk to one, and then she came back the last time saying she has been told to send me an RMA and that if they get the phone back and determine that it wasn't a manufacturing defect that I would have to foot the bill. I said how are you going to prove to me that you guys have determined it wasn't a defect? Couldn't answer that question.

Wow. Keep us posted!
Sent from my Nexus 4 using Tapatalk 2

I'm no expert, but I used to play with RC toys and the swelling happens to Lipo battery..
The swelling are could be cause by
-over charging/discharging the battery.
-charging it the wrong way.
-physical damage to the cell.
In this case, I think is a manufacturer defect of the battery.
I remember we use to charge RC Lipo batteries in a special bag incase the battery explode/catch on fire during charging.
Maybe some who knows more about these lipo can chime in !

jm6001 said:
Well they have RMA'd it after I wouldn't accept the following email as an answer:
Hello XXXXXX,
Thank you for contacting Google in regards to your Nexus 4. I understand from personal experience that when something happens to your device it can be frustrating. However, rest assured I'm doing everything in my capability to help get this issue resolved.
After consulting your case to our specialist team they have informed me that unfortunately any type of cracked screen is not covered under our warranty.
Your best option would be to get in direct contact with LG. You can reach them at 1(800) 793-8896 to see what options they may have available for you.
We appreciate your patience and understanding.
If you have any further questions or concerns feel free to respond directly to this email and I would be more than happy to assist you.
All the best,
XXXXX
Asked for a Manager 3 times, never got to talk to one, and then she came back the last time saying she has been told to send me an RMA and that if they get the phone back and determine that it wasn't a manufacturing defect that I would have to foot the bill. I said how are you going to prove to me that you guys have determined it wasn't a defect? Couldn't answer that question.
Click to expand...
Click to collapse
dont email them, call them directly. dont tell them the back glass is broken, tell them the battery is bulging, and that its bulging so much that it also cracked the back. call them many times if needed, youll eventually get someone to rma it. be nice when you call.

Yeah I did call them after that email, and what I said previously is what happened.

jm6001 said:
Yeah I did call them after that email, and what I said previously is what happened.
Click to expand...
Click to collapse
call them again, and again if need be.

Do you use the stock charger? not a tablet charger or aftermarket.

If you don't use a case... Get MotoCare.

I have not broken a phone since my iPhone 4 many years ago...an then it was just a small hairline crack. This morning my phone fell of the couch from about a little more than a foot high and it completely shattered. I have dropped my HTC M8 so many times in this way and not even a scratch or dent. I was shocked. Oh, well, guess I'm glad I kept my M8...back to it until I get get a replacement or get it fixed...only had this moto X pure edition for 5 days! Just hope it I can not break it more than 3 times (motocares limit) until March when new phones come out.

bitwiser said:
I have not broken a phone since my iPhone 4 many years ago...an then it was just a small hairline crack. This morning my phone fell of the couch from about a little more than a foot high and it completely shattered. I have dropped my HTC M8 so many times in this way and not even a scratch or dent. I was shocked. Oh, well, guess I'm glad I kept my M8...back to it until I get get a replacement or get it fixed...only had this moto X pure edition for 5 days! Just hope it I can not break it more than 3 times (motocares limit) until March when new phones come out.
Click to expand...
Click to collapse
Ouch that must have hurt. I am too without a case. I like the phone without better. I have the Motocare as well.

The glass is a pretty shape, but it definitely gives me durability concerns. I just got mine, and I don't think I'll be able to use this phone without at least a slim tpu case.

shamelin73 said:
Ouch that must have hurt. I am too without a case. I like the phone without better. I have the Motocare as well.
Click to expand...
Click to collapse
I have never had a case...just can't take the extra bulk and love the way the Moto feels (leather back) without one. Guess I'll just have to pay the price a few times or max 3

Iv'e never broken a phone,never used a case, never purchased insurance. Don't intend on starting now
Sorry for your loss.

crawlgsx said:
Iv'e never broken a phone,never used a case, never purchased insurance. Don't intend on starting now
Sorry for your loss.
Click to expand...
Click to collapse
lol, I did not intend on breaking or dropping it either. I've never put insurance on it either...did not on this one...had it only 5 days...no Motocare. Talked to an agent, he said it has not been 30 days...purchase motocare then make a claim. a little cheaper than the repair fee and i'll be able to use it again if needed. So that is what I did.

Don't you also have to pay a 50 dollar deductible with motocare?

dobbs3x said:
Don't you also have to pay a 50 dollar deductible with motocare?
Click to expand...
Click to collapse
I think it's $35

Restola said:
I think it's $35
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Screenshot for you guys. You have me considering it, though I'm normally very much against paying for stuff like this. Then again, the price really isn't bad... Decisions, decisions.
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mercado79 said:
Screenshot for you guys. You have me considering it, though I'm normally very much against paying for stuff like this. Then again, the price really isn't bad... Decisions, decisions.
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I bought Motocare for my 2013 Moto X and haven't used it but then I use a case with that one. I didn't get it yet for this one.
I haven't seen a case I really like for the new one (it's in Hong Kong right now) but I keep thinking about what happens if I drop it. Maybe I will go back and get Motocare.

I dropped my first gen x from about 2 and half feet this summer and shattered my screen. It was on cement. I can only imagine the bigger x is even more fragile. Non the less what a great phone I'm on my third x now and have tried others and keep coming back.

Yep I just did the same thing earlier. Got my phone on Monday and just a small 2' fall flat on the screen did the job. My phone cracked at the top left and bottom right. I have cracks across my 5.2" screen now. I'm getting it replaced with MotoCare. I will also be buying a screen protector. I've not broken a screen on any of my phones ever.
Sent from my XT1095 using XDA Free mobile app

"Gorilla Glass" lol
Sent from my XT1095 using XDA Free mobile app

I got the moto care too. The rounded edges of the glass are too much like the nexus 4 and my wife cracked her fair share of nexus 4's, so I figured better be safe than sorry.

I'm sorry for your moto x man, the first day I bought mine I bought a cheap tpu case and now i'm planning to get the unicorn beetle one, that case seems the most protective one for the moto x.

Which credit card did you use? There are some credit card that has 90 days protection. Call and claim if you have one of those. Good luck and sorry about that.

Same thing happened to me OP. The rounded edges of this screen really make it susceptible to drops and cracking. This phone is really slippery when in my pocket and it literally just slipped out while I was sitting down and cracked. Filed a MotoCare claim and got a replacement 4 days later.

The only thing that has me "pausing" on Motocare is the following:
1)I know it extends the "regular" warranty to 2 years, but I think it's unlikely that something will go wrong with the "insides" of the phone in that time.
2) The cost of Motocare+ 1 Deductible is about the same a s 1 screen replacement. So, unless you're going to break the screen more than once, it really won't pay off.
Thoughts?

I dropped my 2nd gen moto x at a retail store the other day without a case. Fell from about 4 foot and landed right on the glasses. Somehow it didn't shatter or even have a scratch on it. I try to always wear a case but kinda rushed out of the house without one this time (I rarely use a case in my house).
Probably depends on the angle it drops for anyone with durability concerns.

l_stevens said:
The only thing that has me "pausing" on Motocare is the following:
1)I know it extends the "regular" warranty to 2 years, but I think it's unlikely that something will go wrong with the "insides" of the phone in that time.
2) The cost of Motocare+ 1 Deductible is about the same a s 1 screen replacement. So, unless you're going to break the screen more than once, it really won't pay off.
Thoughts?
Click to expand...
Click to collapse
FWIW: I'm in the same mindset, for now, at least.

Scratch in screen

Hi all,
Since a week or two I've been the proud owner of a Moto x style, however within a week I've got a scratch in the screen, noticeable in reflections and with fingernails, not quite visible when the screen is on. Don't know how it came there as I've used the bumper that came with the phone, while waiting on a tempered Glass screen protector and case.
I might have put the screen down on a grain of sand, but shouldn't that be protected by the supposedly 'awesome' gorilla glass?
I'm going to the shop where I bought it in a few days (after exams), trying to push the warranty. but I'm probably going to hear it's my own fault, blabla.. What is smart to say?
And is there maybe a method to get the scratch out (with some kind of special 'self healing' screen protector or the infamous toothpaste scrubbing method)?
Thanks!
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Ouch, if you don't have motocare you might wanna use this opportunity to use your one free rebuild if you are within your 14 days or 30 in California. Then get a protector on it asap!

mabru2001 said:
Ouch, if you don't have motocare you might wanna use this opportunity to use your one free rebuild if you are within your 14 days or 30 in California. Then get a protector on it asap!
Click to expand...
Click to collapse
He said week or two but they won't take the return/exchange with a scratch in it. They will most definitely will not allow you to claim it under warranty as the scratch isn't covered under warranty.
Sent from my Nexus 7 using Tapatalk

Jonnyredcorn said:
He said week or two but they won't take the return/exchange with a scratch in it. They will most definitely will not allow you to claim it under warranty as the scratch isn't covered under warranty.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
Yeah if he is within his 14 he can do the one free redesign, they will take it back with a scratch. The thing is a scratch is not a warranty voider, you can do your redesign anytime within 14 days as long as you did not void the warranty.

mabru2001 said:
Yeah if he is within his 14 he can do the one free redesign, they will take it back with a scratch. The thing is a scratch is not a warranty voider, you can do your redesign anytime within 14 days as long as you did not void the warranty.
Click to expand...
Click to collapse
I was referring to retail store
Sent from my Nexus 7 using Tapatalk

gorilla glass is overrated... Dragontrail is the real deal.

Sand is THE killer when it comes to scratching any glass...even the Gorilla type! Do you have a dog that likes to jump on you? Their claws sometimes have tiny bits of dirt (sand) in them and that will do it for sure.

learned my lesson back when i had my Galaxy S2. Gorilla Glass doesn't mean anything when the phone is in your pocket and you have a grain of sand in there. If you manage to get it fixed or replaced, i would definitely recommend going with a tempered glass screen protector. I have the pleson one from amazon. it does have very minimal halo effect on the sides, but its not noticeable when the screen is on at all. Good Luck!

I've scratched every gorillaglass phone I've own, s4mini, moto g 2nd, galaxy ace, and couple of tempered glass protector I strongly recommend tempered glass is very easy to replace for a new one and feels just like the real screen
Sent from my ONE A2005 using Tapatalk

yet people refuse to use even 50 cent screen protectors... man, you guys are nuts lol. the amount of scratches I see on my cheap protectors over time is ridiculous.... and I'd rather have a perfect screen. only downside is fingerprints are worse with a protector... but i used this phone for a total of 20 minutes before I couldn't take it and cut an old one to fit this phone before I got them in the mail lol
Sent from my Moto X Pure Edition

Thanks for the responses! Guess I'm just screwed then. But I'll try and go the store where I bought it tomorrow, its been precisely 14 days then. Hopefully I can get a new unit..

sabotagenl said:
Thanks for the responses! Guess I'm just screwed then. But I'll try and go the store where I bought it tomorrow, its been precisely 14 days then. Hopefully I can get a new unit..
Click to expand...
Click to collapse
It's worth a shot. What kind of store did you get it from? Are you in the US? I doubt they will replace it if you go in and say it got scratched and I'd like to replace it. They also probably won't buy the story that it came like that because why wait 14 days? Also they would know you are trying to bull**** them and may not be helpful in the future.
If you really don't wanna live with that scratch you can go in and say you don't like the color and get a different color. That is a free option that would probably work as they wouldn't be thinking about something being wrong with the phone and might not notice the scratch.
A sure fire way to get it replaced at the store is to say you figured out this model wasn't going to have enough storage So get more storage, pay a bit more, but it's your best chance at success.
Also tempered glass screen protectors are so worth it. I use the Spigen Glass.tr 9h and the thing feels like the original glass, possibly even better. Also seems to hold less fingerprints, and never have noticed any degradation of the surface. After a year and a half it still feels smooth as it was the day I got it. I only recently dropped, well more like threw, my Nexus 5 at the ground on accident trying to swat a bee. It produced a crack and it looked like the screen was cracked through the protector, but sure enough when I peeled it off the crack peeled off and my perfect screen was fully intact as clear as the day I bought the phone and put on the screen protector. I emailed Spigen to see about their warranty and all I had to do was take a picture of the crack and email them and they would give me half off a replacement, nearly two years later!
Sent from my Nexus 7 using Tapatalk

[Urgent Please] Screen cracked, completely unusable, what do?

Please don't take the mick I'm absolutely fuming, dropped my phone this morning and part of the screen has shattered. Now it's completely black and nothing I can do to make it work, the phone is on because it's still receiving messages. How screwed am I? I'm going abroad tonight and I desperately need some sort of phone I don't even care about the screen being cracked. I don't have Nexus Protect either. Thanks in advance

damn, where'd it hit?
aside from getting the screen repaired, no clue what to suggest. mustve dislodged something causing the entire screen to go black

Just over the bottom speaker. This is awful the crack isn't even that big, less than a quarter of the screen! I'm close to the edge right now I can't believe a phone I've had for just over a month does this the first time I drop it. WHY TODAY FFS

At this point you probably have to send it in for repairs. You want someone here to tell you something that doesn't exist.
Sent from my Nexus 6P using Tapatalk

I can't post links yet so I can't post a photo, but for a phone to be a paperweight after a fall and crack this small is frankly ridiculous, an iPhone will still work flawlessly even if the screen is utterly destroyed. And without Nexus Protect I'm now placed in a position where I can't even get it fixed, even for money? You can't even get Nexus Protect in the UK, does this mean that any UK Nexus user should just throw away their phone when it breaks?
I love this phone to bits but build quality like this is appalling

Sorry to hear of your misfortune, but you are looking to blame everything except the one place it lives, yourself, you dropped it (not deliberately), you have no insurance etc.
There is as much chance of an iPhone having an inoperable screen after being dropped as any other. Seen plenty of iPhones that work but nothing on the screen over the years, same as with other phones, so this is not unique to the 6P at all. As for Nexus protect, no it isn't available in the UK, but there are lots of alternatives, Bank's often provide cover for a fee, you can extend your house insurance to cover it, there are also 3rd party polices specifically for phones like Protect your Bubble.
I know you are emotional at the moment, but the phone isn't to blame for you not being properly covered if you should have been. Some consciously decide to take the risk, others get themselves covered. Some unfortunately choose to not make a decision, they can't blame others for that. Even having cover would not solve the problem of having it repaired in no time before you go away. If you need data off of it, have you rooted and installed TWRP?
Do you not have the old phone the Nexus replaced?

I know two people whose iPhone 5s and 6 suffered a 4 and 6(maybe) foot fall and it's display behaved the same way as it's doing on your 6P.

Yes it's my fault and yes I'm an idiot. This is my 10th post so I can actually show you the extent of the damage. I've never seen any other phone rendered useless from something as small as this

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In all fairness I would expect any phone to crack the way I dropped it. It was only from around 2.5 feet and bounced off the carpet but hit the edge of a tile face-first. However I would also expect the phone to still work as it wasn't a huge impact. If every phone ceased to work entirely after the first drop people wouldn't pay £500 for it

400ixl said:
If you need data off of it, have you rooted and installed TWRP?
Do you not have the old phone the Nexus replaced?
Click to expand...
Click to collapse
Yeah, I have backups on the phone but I can't get my laptop to connect to the Nexus as I can't put my passcode in. And I sold my OPO as soon as the 6P arrived. Sod's law

Bartws95 said:
Yes it's my fault and yes I'm an idiot. This is my 10th post so I can actually show you the extent of the damage. I've never seen any other phone rendered useless from something as small as this
Click to expand...
Click to collapse
Instead of trying to disparage the phone, deal with your problem at hand. Send it in for repair. That's your solution.

Furthering the point. Does anybody know of any decent UK-based repair centres that deal with the 6P?

Bartws95 said:
Furthering the point. Does anybody know of any decent UK-based repair centres that deal with the 6P?
Click to expand...
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Doesn't help you now bit once you have it repaired you could insure it for £7 pm, well worth it in my opinion.
Not aware of any repair stores that deal with the Nexus, apparently it's a hard phone to repair also so don't think it will be cheap [emoji19] [emoji19]
Sent from my Nexus 6P using Tapatalk

For THAT to make a phone a paperweight is frankly ridiculous. Tell me it isn't.http://imgur.com/k0yJtQB

Bartws95 said:
For THAT to make a phone a paperweight is frankly ridiculous. Tell me it isn't.http://imgur.com/k0yJtQB
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It is what it is. Your statements lead me to believe that you are very immature and demanding. You dropped your phone, you chose not to insure it and now you are upset about it when in fact you botched by breaking it and not having insurance. Hopefully it's a lesson learned but after reading your posts I doubt it.
Sent from my Nexus 6P using Tapatalk

Also depends what damage has been done in the inside too pal, I'll be honest I've dropped mine a couple of times and taken chunks out of the bezel I was really lucky not too smash the screen... Just luck of the draw I suppose
Sent from my Nexus 6P using Tapatalk

Bartws95 said:
I can't post links yet so I can't post a photo, but for a phone to be a paperweight after a fall and crack this small is frankly ridiculous, an iPhone will still work flawlessly even if the screen is utterly destroyed. And without Nexus Protect I'm now placed in a position where I can't even get it fixed, even for money? You can't even get Nexus Protect in the UK, does this mean that any UK Nexus user should just throw away their phone when it breaks?
I love this phone to bits but build quality like this is appalling
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You made your decision already. Get an iphone next time since it is impervious to destruction.

I may be wrong, but that photo you posted looks like the screen got smashed by something blunt dead center with quite a bit of force. not the froce of a 2.5ft fall on carpet, then to a hard object.
You have no reason to lie, it's an anonymous forum, but the photo doesnt look to me to match the story. Ive seen multiple drop tests from 6+ feet and not much more than some cracking. That looks like a thin hammer was taken to it.
Really sucks, and repairs don't look as easy as other devices... Good luck, and whatever you end up doing, report back so others know where to go if in the same boat

That was my thought. That is quite a forceful blow shatter pattern. Not hugely surprising it has affected some of the electronics like the digitiser.
Hopefully the damage is limited to the replacement screen part.

I just saw the photo also. you can see the center of the blunt force that hit the screen and it circles outward. That wasn't a fall to the ground and a spiderwebbed screen.