Database Users

GT-I9100 Crashing

Got this today and found it a great phone until it just randomly started crashing.
At the time I hadn't rooted it or anything, I was just setting things up like my email and adding contacts when all of a sudden (on google account) the phone just froze and I had to pull the battery out to restart it.
At first I chalked it up to it warming up so I turned down the brightness and whatever was using power excessively.
Now it pretty much restarts anytime I use the keyboard, sometimes it even restarts within a minute of me switching it back on.
I've now reset it to factory settings and even rooted it to try get to the bottom of the problem but I am not even getting a chance to look.
At this rate I am going unroot it and then go back to Carphone Warehouse and just give the phone back in and ask for a refund, a real pity cause I did a search through google and these forums and found no reports of anything similar.
Some information from the About Section:
Model Number: GT-I9100
Android Version: 2.3.3
Baseband Version: I9100XXKDH
Build Number: GINGERBREAD.XWKDD
Any help will be greatly appreciated, thank you in advance to anyone who can shed any light on this issue.

There must be something wrong with your phone. Ask for an exchange? I think CPW doesn't offer refund policy, that's what they told me.

Maybe reset device and try to use no Google account and do some intensive stuff(to pass the Google account & stuff like that, when you're on Android-logo screen with "Change language" click once at the 4 corners) as that is the only thing I can see software-wise.
Otherwise, what temperature is it where you live?

I was playing a game on my sgs2 before and it got very warm as in hot around camera area on back
if you your in UK 28 days faulty return for full refund or exchange

I just tried restoring to factory settings and did as EleCtrOx666 suggested. It did nothing, in fact it got stuck and rebooted as I was clicking through setup, I think something is wrong with the touch screen itself from my symptoms.
Temperature around here is maximum 20degrees centigrade, I am in England after all.
I even tried using the google search on the front screen and that got stuck within 3letters.
Tomorrow I will be heading back to the CPW I bought it from to get a refund or replacement at the very least. I hope they do not come up with the "we'll send it to be fixed" resolution.
This is ridiculous, I've been looking forward to getting this phone and yet I end up with the only duff one I've heard of
Thank you everyone

Dont take any poop of them
You want a new 1 or a full refund
Give them the sales of goods act "fit for the purpose" ....always works even if its not relevant

I agree, exchange or refund, none of that sending off for repair stuff.

CPW told me they'll not be accepting a refund, only exchange. Same goes to P4u.

jonrwg said:
CPW told me they'll not be accepting a refund, only exchange. Same goes to P4u.
Click to expand...
Click to collapse
Thing that bothers me is, if they don't have one in stock I don't want to be waiting around for a couple of weeks before I get a phone. As said I've been looking forward to this phone a while but I am not gonna wait around forever.

Protok said:
Thing that bothers me is, if they don't have one in stock I don't want to be waiting around for a couple of weeks before I get a phone. As said I've been looking forward to this phone a while but I am not gonna wait around forever.
Click to expand...
Click to collapse
Dude we are in the UK, the law is on your side despite what they may want to say to you in the store. Just stick to your gun if you want a refund: http://whatconsumer.co.uk/do-shops-have-to-give-me-my-money-back/

Even when there is a notice in the shop stated that they've stop their refund policy?
What is the exact date of refund or exchange policy? Might want to exchange mine if my battery life still bad.

jonrwg said:
Even when there is a notice in the shop stated that they've stop their refund policy?
What is the exact date of refund or exchange policy? Might want to exchange mine if my battery life still bad.
Click to expand...
Click to collapse
That is not worth the paper it is written if the item is faulty
Law is on your side with faulty items

jonrwg said:
Even when there is a notice in the shop stated that they've stop their refund policy?
What is the exact date of refund or exchange policy? Might want to exchange mine if my battery life still bad.
Click to expand...
Click to collapse
Bro your statutory rights supersede any store policy.

Thanks for all the advice. Now I feel more confident.
Sent from my GT-I9100 using XDA Premium App

Right some good news, went into CPW today and they basically just swapped my phone over no questions asked. This one is noticeably faster and hasn't hung up on me whatsoever, fingers crossed I won't have to worry again.
Rather funny as the guy said how is it possible, hadn't had any back in. Then he switches it on only for it to hang on the startup screen and reboot.
Thank you everyone for the advice, sorry my first post had to be a rather ****ty one but I shall be hanging around and absorbing any information I can

Great stuff bro. Hope this one isn't a lemon and you enjoy the device. No go test it to make sure it works properly.
BTW, what firmware version does it have out of the box?

Is everyone box seal been opened before when you first bought it?

Nope, box was seal with a black security strip.
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jonrwg said:
Is everyone box seal been opened before when you first bought it?
Click to expand...
Click to collapse
My seal was broken instore by shop assistant even tho I told her twice not to do it...only 1 left or else I would have swapped it.
P.s. Glad to hear you got it all sorted Protok.

My box was opened too by shop assistant. Not in front of me but when he bring the box out i saw it was already open so i ask him did he have another sealed box, he say all the box were open to check whether the phone was inside. Hmm.. mine from CPW
@intratech - where did u get yours?

Thin Pink Line - LCD broken?

My phone has developed a thin pink line running down the screen.
I have been on holiday on an island with no phone reception for a week so I didn't take the phone, so it's been at home without being touched.
Then I get back today, play around with it for only a few hours then this happens! It seemed to come on after a reboot.
At first I thought it was because I was playing with build.prop, but after restoring a backup it was still there. It's also there on the splash screen and in recovery, AND it's in the same position when I rotate my phone, so I'm pretty sure this is a hardware issue.
The point of the island story is because I was wondering if a rapid change in temperature could have something to do with it? The phone has been very cold for the week of no usage, but has been getting hot today obviously after charging and playing with it
Does anyone know what could have caused it?
And is there any way to fix it? Or should I just start looking at prices for the galaxy nexus...
pictures:
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I am afraid you might have to send it to hTC for LCD repair.

nevermind, wrong section

Yup. This will have to go to HTC repairs.
I see you're rooted and have BlackIce ROM installed. I'd suggest flashing Stock RUU before sending it to them. (Warranty issues)
Cause of the problem : Maybe the temperature difference, although such problems are very hard to pinpoint. Even a minor speck or particle on the circuit board can wreck havoc at times.. I've had a PC monitor gone bad due to an ant crawling inside the system. :\

HellRa1SeR said:
I am afraid you might have to send it to hTC for LCD repair.
Click to expand...
Click to collapse
if4ct0r said:
Yup. This will have to go to HTC repairs.
Click to expand...
Click to collapse
yeah, i was afraid of that. i guess deep down i always knew it would come to that
if4ct0r said:
I see you're rooted and have BlackIce ROM installed. I'd suggest flashing Stock RUU before sending it to them. (Warranty issues)
Click to expand...
Click to collapse
thanks for that, i already have my exit strategy planned with all of the un-OFF'ing and RUU flashing i'll have to do. I'll wait to hear from HTC before i do that, i hate Sense!
if anyone else comes across this because they have a dead or stuck pixel i found this app in the market. it didn't work for me, but maybe someone else will find it useful

Just eBay a new digitizer/LCD for DHD comes as one unit for about 40 quid ! You tube has a video on how to strip down the DHD,not a lot too it. It saved me a small fortune, some phone shop was trying to charge me 120 pounds !!!!
Sent from my Desire HD using xda premium

TheOnlyHyland said:
Just eBay a new digitizer/LCD for DHD comes as one unit for about 40 quid ! You tube has a video on how to strip down the DHD,not a lot too it. It saved me a small fortune, some phone shop was trying to charge me 120 pounds !!!!
Sent from my Desire HD using xda premium
Click to expand...
Click to collapse
mate awesome idea, but i've had a look at a youtube video and it looks pretty full on. i'll have a think about it.
a phone repair place i called quoted me over $100 as well, but maybe it's worth it in case i completely screw something up!

Why even bother with repairing it yourself.
1. Why give yourself the hassle?
2. Why go to that expense?
All HTC phones have a 2 yr warranty get a stock rom on it, get it s on'd and get it sent back.
I've sent a few phones back to HTC and one of them was a HD2 with the same issue and the turn around and service was top notch

dwarf said:
Why even bother with repairing it yourself.
1. Why give yourself the hassle?
2. Why go to that expense?
All HTC phones have a 2 yr warranty get a stock rom on it, get it s on'd and get it sent back.
I've sent a few phones back to HTC and one of them was a HD2 with the same issue and the turn around and service was top notch
Click to expand...
Click to collapse
I'm afraid that my phone only had a 1 year warranty, and this happened in the 13th month of it's life I had a long discussion with HTC about their responsibility to make sure their hardware survives for a reasonable length of time, and could they extend the warranty, but they weren't interested. So I took it to a 3rd party repair place and they fixed it up for me for $110. It's worth it in the end, the phone will sell for more than that when I upgrade to my next phone.
Thanks for all of the replies everyone!

maatsby said:
I'm afraid that my phone only had a 1 year warranty, and this happened in the 13th month of it's life I had a long discussion with HTC about their responsibility to make sure their hardware survives for a reasonable length of time, and could they extend the warranty, but they weren't interested. So I took it to a 3rd party repair place and they fixed it up for me for $110. It's worth it in the end, the phone will sell for more than that when I upgrade to my next phone.
Thanks for all of the replies everyone!
Click to expand...
Click to collapse
Hi. Did it turn out to be a hardware issue or did it just need a new screen. I have the same problem on my i9505 and am intending on buying a new screen.
Thanks.

carbondeity said:
Hi. Did it turn out to be a hardware issue or did it just need a new screen. I have the same problem on my i9505 and am intending on buying a new screen.
Thanks.
Click to expand...
Click to collapse
New screen fixed it
Sent from my GT-I9300 using Tapatalk

maatsby said:
New screen fixed it
Sent from my GT-I9300 using Tapatalk
Click to expand...
Click to collapse
Thank you. Very much appreciated I will order one now.

[Q] Does this give me enough reason to replace again?

Hey there,
I got the Nexus 4 in first ever batch luckily and it had a Camera rattling issue stronger than most other people's (see here: https://www.youtube.com/watch?v=78EGLJcPuoA)
I got that phone replaced and my replacement has been in my hands for 19 days now. This one has a different set of problems though. The first is that the camera rattle still isn't fixed, but it isn't nearly as bad as my original one. The second problem is that I've noticed a pixel that is a few shades lighter than the rest, but it can only be noticed on angles - looking straight on to the device doesn't show anything.
So what do you think? Should I ask for another replacement and see if 3rd times the charm?
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DarkRyoushii said:
Hey there,
I got the Nexus 4 in first ever batch luckily and it had a Camera rattling issue stronger than most other people's (see here: https://www.youtube.com/watch?v=78EGLJcPuoA)
I got that phone replaced and my replacement has been in my hands for 19 days now. This one has a different set of problems though. The first is that the camera rattle still isn't fixed, but it isn't nearly as bad as my original one. The second problem is that I've noticed a pixel that is a few shades lighter than the rest, but it can only be noticed on angles - looking straight on to the device doesn't show anything.
So what do you think? Should I ask for another replacement and see if 3rd times the charm?
Click to expand...
Click to collapse
Yes. Make Google pay for terrible choice of using lg.
Sent from my Nexus 4 using xda app-developers app

as long as you have a backup phone and can wait for the rma to arrive do so

Im on my second phone and both of them has had that same problem in different areas, and drives me crazy so Im sending it back for a third. Is this common spread issue with other peoples? I think most all of them have it? I have very good vision so that doesn't help seeing these artifacts ether!

I have a feeling that these phones are just basically being transferred amongst you guys?
Most people are perfectly happy with their phone, a lot of people keep getting bad phones RMA after RMA , plus they don't even have enough phone to ship to people who already paid for it so... replacement phones must come from somewhere else, isn't it?

Will call them up today then.. what's also weird is that my money was returned for the replacement cost, but according to google wallet the transaction is still pending. Anyone know how long the RMA transaction takes to finally clear? I don't like the idea that they may take out $400 from an account that doesn't usually have $400 in it. #australian
EDIT: Done. Took 5 minutes on the phone and they said they'd get it sorted out straight away for me. Still waiting on the email with instructions but it sounds like it will be all sweet

I would've requested a replacement right away.

So it took 3 phone calls but I've finally got a second replacement on the way.
Hung up on them the first time
Called back and the rep said that they have to forward my information onto a specialist, they can't hand out free replacements anymore, then he never did.
Called back a day later and the lady helped me out in a few minutes, got my email with instructions from the specialist within half an hour

so is this an isolated issue? the last two have had this on mine? waiting for the 3rd and i have a feeling it will also have this defect.

My nexus 4 has the camera rattle. My first 1 also had the camera rattle (so I think it's just the design) My Galaxy S2 (ATT) also rattled with the camera some, just not as much. It's how the cameras are made.
Having a single pixel kind of sucks on a screen so small, but with so many pixels, even monitor and tv makers say you need so many dead pixels in a sized area to warrant a replacement. This is a 720p display and has as many pixels as some 40" televisions

A faulty pixel? C'mon, that's no reason to replace your phone. Almost every screen has at least one faulty pixel. And I believe almost everyone has the camera rattle, just like almost everyone has the speaker buzz (which you don't hear anyway unless you hug your phone with your ears).
My advice, just ignore it and learn to live with it. No device is perfect. No phone, no TV, no monitor. In a few weeks/months you will get scratches that are far worse than one faulty pixel, and you will have to live with that too.
I know the feeling of getting something new and wanting it to be perfect. When I got my first smartphone (Nexus S) I had two faulty pixels. I couldn't stop looking at them. But then I did. And I haven't noticed them since.
I bet that if you do RMA, your replacement will have the same or another defect.

Androyed said:
A faulty pixel? C'mon, that's no reason to replace your phone. Almost every screen has at least one faulty pixel. And I believe almost everyone has the camera rattle, just like almost everyone has the speaker buzz (which you don't hear anyway unless you hug your phone with your ears).
My advice, just ignore it and learn to live with it. No device is perfect. No phone, no TV, no monitor. In a few weeks/months you will get scratches that are far worse than one faulty pixel, and you will have to live with that too.
I know the feeling of getting something new and wanting it to be perfect. When I got my first smartphone (Nexus S) I had two faulty pixels. I couldn't stop looking at them. But then I did. And I haven't noticed them since.
I bet that if you do RMA, your replacement will have the same or another defect.
Click to expand...
Click to collapse
I would RMA for faulty pixels, but certainly wouldn't for a rattle.
As a previous poster mentioned, it is peculiar that some users are RMAing 3 or more times whereas most users have perfect devices.
I think it probably says more about the user than the way that device is built or how RMAs are processed.
Sent from my Nexus 4 using xda premium

drpepe said:
I would RMA for faulty pixels, but certainly wouldn't for a rattle.
As a previous poster mentioned, it is peculiar that some users are RMAing 3 or more times whereas most users have perfect devices.
I think it probably says more about the user than the way that device is built or how RMAs are processed.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
"I think it probably says more about the user than the way that device is built or how RMAs are processed."
It does.

drpepe said:
I would RMA for faulty pixels, but certainly wouldn't for a rattle.
As a previous poster mentioned, it is peculiar that some users are RMAing 3 or more times whereas most users have perfect devices.
I think it probably says more about the user than the way that device is built or how RMAs are processed.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
so are you saying that we are picky? or we did that to the display? Im not new to technology I know nothing is perfect, I dont really care about the rattle. However I like to look at a nice screen on a small screen with stuck pixels it stands out and bugs the crap out of me because thats what my eyes go to. I have had smartphones from windows phones when they first came out to the first android G1, ipad, ipod touch, whatever I can live with most defects just not pixels ones. So I was trying to gauge whether most everyone has stuck pixels or just a few.

Scratched Screen

Hey guys,
So I have my nexus 4, waiting for my (quite expensive) case and screenprotector to arrive - and of course I drop the phone. It lands screen first on ground (the back has the originial protector still on it, but it just has to be the front it lands on..). Luckily nothing is cracked, but it has hairline scratches.. On older phone I wouldn't even care, but I am sure you guys can sympathize how much it hurts on a 13 day device. I have a few questions:
- Any experience with returning it to google? It is within 15 days of purchase, might be worth simply returning it and then buying a new one. Maybe google will be generous and not charge me for the screen (unless you look at it under light, you can't even see the scratches..)
- Any experience with getting the screen replaced - either via official repair center or manually? I have replaced screens before myself, but always on an older phone. On this new device I am kinda afraid to do it.
- Any other ideas? Suggestions?
Thanks, hopefully somebody has some experience with this kind of things! (and hopefully nobody has this experience ever again )

When your screen protector arrives, just put it on. My experience is that the screen protector will make the scratches mostly invisible.

matus201 said:
(unless you look at it under light, you can't even see the scratches..))
Click to expand...
Click to collapse
Then why is it a big deal? You really have no right to return it since you dropped it and now it has tiny scratches. Not trying to be an ass or anything but that is petty on your part. Put a screen protector on and you won't see them anymore.
Sent from my Nexus 4 using xda premium

i received mine since few days, i didn't drop it ever, however i have a very stupid thing at the back of the phone, it's not a scratch , check the photo and i someone know what is this please tell me
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Exodian said:
Then why is it a big deal? You really have no right to return it since you dropped it and now it has tiny scratches. Not trying to be an ass or anything but that is petty on your part. Put a screen protector on and you won't see them anymore.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Actually he has a right to return the phone within 15 days for whatever he wants...

onlyman1980 said:
i received mine since few days, i didn't drop it ever, however i have a very stupid thing at the back of the phone, it's not a scratch , check the photo and i someone know what is this please tell me
Click to expand...
Click to collapse
Hard to tell from the picture but it looks like a piece of lint under a protector. If that is not a protector then it is under the glass.

In the 2 situation ... return your phone you have 15 days for this ... Enjoy !

lowandbehold said:
Actually he has a right to return the phone within 15 days for whatever he wants...
Click to expand...
Click to collapse
You have no right to return an item YOU damaged. A company can refuse a return of an item if the owner caused the damage. That's no different then me buying the phone and shattering the screen then saying oh well its only been two days so full refund please.
Sent from my Nexus 4 using xda premium

I think that you should deal with it, get the screen replaced if you don't like it with scratches. The fact that people say return it within 15 days after you damage it says that they are cheap and hold no responsibility for their actions. Man up. If you damage it, pay and get it fixed or own it with scratches on it - if it were that important to you, you wouldn't have let it get scratched up in the first place.

Here we go again...I'm pretty sure none of you ever did such things...with anything in life.

davwman said:
Here we go again...I'm pretty sure none of you ever did such things...with anything in life.
Click to expand...
Click to collapse
Yes. I never returned anything if I broke it.
Sent from my Nexus 4 using xda premium

lowandbehold said:
Actually he has a right to return the phone within 15 days for whatever he wants...
Click to expand...
Click to collapse
So I know we have had disagreements in the past, but this is one of the more naive things I have ever seen. He has a right to request a full refund within 15 days for damage that HE caused? That's absurd. I dare you to buy any ~$350 device from Best Buy, damage it, and then demand a refund because you are in the refund period. Please let me know how that works for you.
Sent from my Nexus 4 using Tapatalk 2

Google requires a 10% (15%?) restocking fee on items returned within 15 days. Even if you return it, you will have to pay 30 to 35 dollars.
Sent from my Nexus 4 using xda premium

To everybody talking (joshnichols189, VoiD_Dweller, and others) how I shouldn't return it:
The reason I said "Maybe google will be generous and not charge me for the screen" is not meaning "i hope google won't notice muhahahhaha", it means - maybe google will not ask for the restocking because the scratches are small and google very nice. The word "generous" is there for a reason. I didn't say "blind" or "stupid" or "unlucky"...
I have a full right to return the item. If it is damaged, and it is, google has a full right to charge me for the damages. If I decide to return the phone, I will be ready to pay for my fault of dropping the phone (literally, haha). I am simply hoping google won't do that - not because they won't notice, but because they will be nice enough.
To others - thanks for the advice. Does anybody have experience with changing the screen? One option is to use this current screen as a screen protector - I already scratched it, might as well enjoy it, and if it gets too scratched I would just buy a new screen (these guys are not too expensive, do you guys know if that screen is genuine LG?)

joshnichols189 said:
So I know we have had disagreements in the past, but this is one of the more naive things I have ever seen. He has a right to request a full refund within 15 days for damage that HE caused? That's absurd. I dare you to buy any ~$350 device from Best Buy, damage it, and then demand a refund because you are in the refund period. Please let me know how that works for you.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Naive? No. Within 15 days of purchase as stated by Google you can return the phone for whatever reason you want. You people here are not the judge, jury and executioner. Google will obviously examine the phone when it is returned, and if they feel it is not in satisfactory condition, they will not issue a refund. That is up to Google to decide. And there are many companies, including credit card companies that will refund for a given amount of time for accidental damage caused by the purchaser.

[Urgent Please] Screen cracked, completely unusable, what do?

Please don't take the mick I'm absolutely fuming, dropped my phone this morning and part of the screen has shattered. Now it's completely black and nothing I can do to make it work, the phone is on because it's still receiving messages. How screwed am I? I'm going abroad tonight and I desperately need some sort of phone I don't even care about the screen being cracked. I don't have Nexus Protect either. Thanks in advance

damn, where'd it hit?
aside from getting the screen repaired, no clue what to suggest. mustve dislodged something causing the entire screen to go black

Just over the bottom speaker. This is awful the crack isn't even that big, less than a quarter of the screen! I'm close to the edge right now I can't believe a phone I've had for just over a month does this the first time I drop it. WHY TODAY FFS

At this point you probably have to send it in for repairs. You want someone here to tell you something that doesn't exist.
Sent from my Nexus 6P using Tapatalk

I can't post links yet so I can't post a photo, but for a phone to be a paperweight after a fall and crack this small is frankly ridiculous, an iPhone will still work flawlessly even if the screen is utterly destroyed. And without Nexus Protect I'm now placed in a position where I can't even get it fixed, even for money? You can't even get Nexus Protect in the UK, does this mean that any UK Nexus user should just throw away their phone when it breaks?
I love this phone to bits but build quality like this is appalling

Sorry to hear of your misfortune, but you are looking to blame everything except the one place it lives, yourself, you dropped it (not deliberately), you have no insurance etc.
There is as much chance of an iPhone having an inoperable screen after being dropped as any other. Seen plenty of iPhones that work but nothing on the screen over the years, same as with other phones, so this is not unique to the 6P at all. As for Nexus protect, no it isn't available in the UK, but there are lots of alternatives, Bank's often provide cover for a fee, you can extend your house insurance to cover it, there are also 3rd party polices specifically for phones like Protect your Bubble.
I know you are emotional at the moment, but the phone isn't to blame for you not being properly covered if you should have been. Some consciously decide to take the risk, others get themselves covered. Some unfortunately choose to not make a decision, they can't blame others for that. Even having cover would not solve the problem of having it repaired in no time before you go away. If you need data off of it, have you rooted and installed TWRP?
Do you not have the old phone the Nexus replaced?

I know two people whose iPhone 5s and 6 suffered a 4 and 6(maybe) foot fall and it's display behaved the same way as it's doing on your 6P.

Yes it's my fault and yes I'm an idiot. This is my 10th post so I can actually show you the extent of the damage. I've never seen any other phone rendered useless from something as small as this

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In all fairness I would expect any phone to crack the way I dropped it. It was only from around 2.5 feet and bounced off the carpet but hit the edge of a tile face-first. However I would also expect the phone to still work as it wasn't a huge impact. If every phone ceased to work entirely after the first drop people wouldn't pay £500 for it

400ixl said:
If you need data off of it, have you rooted and installed TWRP?
Do you not have the old phone the Nexus replaced?
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Yeah, I have backups on the phone but I can't get my laptop to connect to the Nexus as I can't put my passcode in. And I sold my OPO as soon as the 6P arrived. Sod's law

Bartws95 said:
Yes it's my fault and yes I'm an idiot. This is my 10th post so I can actually show you the extent of the damage. I've never seen any other phone rendered useless from something as small as this
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Instead of trying to disparage the phone, deal with your problem at hand. Send it in for repair. That's your solution.

Furthering the point. Does anybody know of any decent UK-based repair centres that deal with the 6P?

Bartws95 said:
Furthering the point. Does anybody know of any decent UK-based repair centres that deal with the 6P?
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Doesn't help you now bit once you have it repaired you could insure it for £7 pm, well worth it in my opinion.
Not aware of any repair stores that deal with the Nexus, apparently it's a hard phone to repair also so don't think it will be cheap [emoji19] [emoji19]
Sent from my Nexus 6P using Tapatalk

For THAT to make a phone a paperweight is frankly ridiculous. Tell me it isn't.http://imgur.com/k0yJtQB

Bartws95 said:
For THAT to make a phone a paperweight is frankly ridiculous. Tell me it isn't.http://imgur.com/k0yJtQB
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It is what it is. Your statements lead me to believe that you are very immature and demanding. You dropped your phone, you chose not to insure it and now you are upset about it when in fact you botched by breaking it and not having insurance. Hopefully it's a lesson learned but after reading your posts I doubt it.
Sent from my Nexus 6P using Tapatalk

Also depends what damage has been done in the inside too pal, I'll be honest I've dropped mine a couple of times and taken chunks out of the bezel I was really lucky not too smash the screen... Just luck of the draw I suppose
Sent from my Nexus 6P using Tapatalk

Bartws95 said:
I can't post links yet so I can't post a photo, but for a phone to be a paperweight after a fall and crack this small is frankly ridiculous, an iPhone will still work flawlessly even if the screen is utterly destroyed. And without Nexus Protect I'm now placed in a position where I can't even get it fixed, even for money? You can't even get Nexus Protect in the UK, does this mean that any UK Nexus user should just throw away their phone when it breaks?
I love this phone to bits but build quality like this is appalling
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You made your decision already. Get an iphone next time since it is impervious to destruction.

I may be wrong, but that photo you posted looks like the screen got smashed by something blunt dead center with quite a bit of force. not the froce of a 2.5ft fall on carpet, then to a hard object.
You have no reason to lie, it's an anonymous forum, but the photo doesnt look to me to match the story. Ive seen multiple drop tests from 6+ feet and not much more than some cracking. That looks like a thin hammer was taken to it.
Really sucks, and repairs don't look as easy as other devices... Good luck, and whatever you end up doing, report back so others know where to go if in the same boat

That was my thought. That is quite a forceful blow shatter pattern. Not hugely surprising it has affected some of the electronics like the digitiser.
Hopefully the damage is limited to the replacement screen part.

I just saw the photo also. you can see the center of the blunt force that hit the screen and it circles outward. That wasn't a fall to the ground and a spiderwebbed screen.