the flaps used to protect the water from goin are very weak so after 6 months the flaps become lose and water starts goin in and u wont even know and then ur phone dies suddenly and when u go to customer care they say that we must hav not closed the flap properly and but even if we tell them it was closed propely they say the water intrugen paper is red so it is out of water but these guys never tell u that the flaps girp is gone so i repaired my phone paying 16000Rs when still under warranty of 5 months after that i put in water it again in water the water was inside the phone the first tym after repair and its horizontel segment of the screen is not working.so then i came to know that the flaps were faulty i went again to customer service center he says water has gone in n the paper is red so ur phone is out of warranty i told him flaps are faulty n he tell to call customer care n then customer care tell THAT IT IS MY FAULT THAT THE FLAPS ARE FAULTY I SHOLUD KNOW THAT THE FLAPS ARE FAULT and this is how the cheat people and make money buy geting cheap parts and and stating that is not there fault.
that was sad part nw the joke part
when i went to sony service center i told him i had put my phone in water ... which water ... normal tap water in the sinc not more then 15 cm and only for 30 sec REPLY : No sir u can not put ur phone in water for this long .... i was like what ... the service center is also not aware of T & C and what good services they will do to the customer..
Main problem : IF THE WATER INTRUGEN PAPER IS RED ITS OUT OF WARRNTY NO MATTER WHAT THE PROBLEM IS ..IT OUT ..
Conclusion : BUYING A Z XERIES PHONE IS A RISK COZ IT IS EXPENSIVE AND WHAT EVER MAY HAPPEN CUSTOMER IS WRONG ..CUSTOMER CARE IS RIGHT......
That's like driving a car under warranty without noticing that the tire treads have worn and then blaming the dealership when you get into an accident.
You should check the condition of the rubber on the flaps or do a simple pressure test before exposing it to water.
Complain by Sony like sending them a mail !!
XDA cant solve your problem or frustration.
“Sent From MWE V10.0.0 On My Z3”
The flaps do not necessarily have to go bad, often it's just dirt and grime preventing the seal.
I charge my Z3 with the magnetic cable to reduce flap stress.
You can also check the seal if you follow this thread
http://forum.xda-developers.com/z3/general/guide-test-waterproofing-water-t2897886
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These may help.
Sent from my D6603 using Tapatalk
Related
Hello
I've got a new DEFY from my cellular operator, there is a dust on the screen itself (below the protecting glass)
at first it was just a little but now, after a month with the phone, there's a dust all over the screen.
the phone was never at water or at sand.
if it's not dust-proof - how can it be water-proof??
what shall I do?
thanks
staticx1 said:
Hello
I've got a new DEFY from my cellular operator, there is a dust on the screen itself (below the protecting glass)
at first it was just a little but now, after a month with the phone, there's a dust all over the screen.
the phone was never at water or at sand.
if it's not dust-proof - how can it be water-proof??
what shall I do?
thanks
Click to expand...
Click to collapse
Take it to a authorized service center nearby. They will be able to clean it up in 10 minutes or so.
If you are ok with opening your phone (not worried about warranty) it is not very hard to clean it yourself. Follow the instructions in this video.
But there should be a reason (loose or broken side where the screws are fastened) for dust to enter the phone, so better take it to a service center.
Be careful not to break the sides where the screws are fastened if you are attempting to open it up yourself.
Maybe your operator can replace the set for you. I am not sure.
Someone told me that once it opened, it cannot go back to what it was, cause Motorolla seals the device at the factory, and the operator don't have the right tools to seal it again...
I have a reason to believe that maybe I've got a refurbished device from the operator... my suspition were getting stronger when I saw the dust pilling up...
thanks
Strange I never got any dust under my screen and my defy has had a pretty rough life.
Sent from my MB526 using Tapatalk
u r correct to say your defy is not waterproof when dust gets in... my 1st defy was sent to the service centre because of water seepage... n i had like u noticed dust under the screen!! after repair... which they claimed they replace everything except e housing n battery... maybe the technician did a proper job in assembling back the housing... no more dust n i occasionally wash under the running tap my defy is still good after about 6mths already!
I sent in my LG E900 for repair to Regeneris in the UK and a week later I receiced a letter saying that the repair would cost £175. I called LG who said the technician had said there was water damage.
I blew a fuse as I said there had never been any water damage. I have looked after my phone and its 1.5yrs old but it looks in good condition. I know I have never dropped it in water. The phone started to switch off randomly until it stopped turning on.
Initially LG refused repair as they said the phone only comes with 12 months warranty but my warranty card stated 24 months. I had to email them a copy of the card.
Now they are saying either I pay £175 or pay them £23.50 to return the phone.
What should I do. I want to fight this as I am very angry at LG. I can say catergorically there has been no water damage.
That's why I stick to Samsung
Sent from my SPH-L710 using xda premium
even samsung will not repair in warranty, water damaged phone are never covered in warranty. Thats y looking for Xperia Z
So I received the Engineers report - well 4 pictures showing the damage.
Their assessment was the damage indicates liquid ingress as their are signs of corrosion but no water sensor has been tripped. They also accepted that this corrosion could be caused by moisture build up in normal day to day useage.
So either the phone was not fit for purpose when sold -ie a bad design letting moisture build up or the damage was not caused by liquid ingress. I put this to them and the repair company said not our concern take it up with LG.
So I have sent the emails to LG. The repairers cannot say 100% that liquid ingres caused damage as no sensor has been tripped.
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
Hard telling what will happen, I have had zero luck with Moto warranty work. My wife was told 5 weeks for her phone to be replaced on a warranty claim and my moto 360 was denied warranty work for blue spots on the led. So, my guess is if none of the moisture detectors/stickers if it has them are smeared then you might do okay just telling them it stopped working. Don't tell them about the water or the drop. You can see what happens, but moto warranty center in U.S. is now being looked at for a class action lawsuit due to terrible warranty work. I am never buying moto again because of this.
Sent from my XT1575 using Tapatalk
Dropping, especially in water is not normal wear.
jabobo said:
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
Click to expand...
Click to collapse
You can try. I've owned 2 moto x phones (1st gen and style) and both have been through far worse situations with no damage to screen. It looks like that fall must've damaged her screen somehow. I don't think this is covered under warranty.
No damage, as a result from water or drops, is covered under the standard warranty. If you have insurance, then you can file a claim. If you wish to try and do a warranty claim, be prepared for it to be denied should any evidence show water damage internally. State it quit working and leave it at that.
Sent from my XT1575 using XDA-Developers mobile app
From my MXPE's info booklet
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
If you have insurance on your phone you should read through it to see what is covered. Most cover water damage and cracked screens (lost/stolen usually not). If water damage is covered, most insurance companies will either give you a reconditioned model or in select few cases give money to replace it. If you are really lucky you will get a new one.
This is assuming you took out insurance specifically on your phone. If you are referring to homeowners or renters insurance, you will have to check your policy. Many cover the phone as a result of "acts of nature" or theft/robbery but may not cover accidents of your own doing.
Sent from my awesome phone!!!
Did it work?
I have similar issue and wondering if you replaced the front screen did it work?
jabobo said:
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
Click to expand...
Click to collapse
I ended up buying a new screen with the frame and I changed it. It was pretty straightforward as I followed some youtube guides. Phone works perfectly now. I recommend that you buy the new screeen with the frame and everything because it's a real pain to change without the frame.
I have a question, it seems both LG and Samsung say they won't warranty the phone for water damage even though its supposed to be waterproof for up to 30 minutes or whatever. But if its waterproof and falls in water and gets damaged, would't that qualify as a defective phone?
I've been dying to get a waterproof phone as it is just easier when I'm in the pool with the kids and can keep the phone near by, in the jacuzzi etc, but does no good if the phone could be defective out of the box and the companies won't cover it.
It's not waterproof, it's water resistant. That's why they won't warranty for water damage.
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The below is a quote from a Samsung PDF I just found on their site about the S7 series. Clearly they are made to survive being dropped in water same as the s8. But what if I or you or anyone else gets the one that isn't completely sealed?
"The Samsung Galaxy S7 and S7 edge devices
have been certified to an IP68 rating. The Samsung Galaxy S7 and S7 edge are built to do
more, in more places. With an IP68 rating, they’re water resistant to a maximum depth of 1.5m
for up to 30 minutes, and are protected from dust, dirt and sand - all without the need for extra
caps or covers. Now there’s less to worry about. You can enjoy more freedom to explore, stay
connected, and capture the adventure."
Nota-joke : I'm wondering if OEMs are not just anticipating people who would daily wash their phone with soap (detergent)...
oF2pks said:
Nota-joke : I'm wondering if OEMs are not just anticipating people who would daily wash their phone with soap (detergent)...
Click to expand...
Click to collapse
**** we're not supposed to do that now???
I have a Sony that's IP68 and this has always been a perplexing question. Sony changed their warranty terms a couple of years ago to make it worthless. If water intrudes through the port seals, then it must be user error. But what if the seals are defective?
I don't blame them for not warranty water proof. You can only go so deep in the water for this phone and there is no proof of how far the person put it
My son was watching the sexy Sax man video in the tub last night underwater on the s8+... No problems at all but wifi starts having trouble while in the water lol
Don't worry about if if you have insurance, enjoy.. I'm ready to take off the case as well to enjoy the phone ad the designers intended..
If you want to live in fear and not enjoy the device go right ahead.. But life life.. Its only a phone.
Sincere11105 said:
I don't blame them for not warranty water proof. You can only go so deep in the water for this phone and there is no proof of how far the person put it
Click to expand...
Click to collapse
Exactly, they'd just open the floodgates for all sorts of dubious claims.
Just be sensible. It's not like Samsung are just making it up, it's rated by an independent body. You'll be fine with it next to the pool, just don't start putting it in salt water (or chlorine?) or going deep sea diving with it.
nope
robl45 said:
I have a question, it seems both LG and Samsung say they won't warranty the phone for water damage even though its supposed to be waterproof for up to 30 minutes or whatever. But if its waterproof and falls in water and gets damaged, would't that qualify as a defective phone?
I've been dying to get a waterproof phone as it is just easier when I'm in the pool with the kids and can keep the phone near by, in the jacuzzi etc, but does no good if the phone could be defective out of the box and the companies won't cover it.
Click to expand...
Click to collapse
I fixed phones for Samsung and I can tell you, liquid damage does not fall under the warranty. Even if the phone is in perfect state.
They even make commercials with people jumping in a pool with an S8, but I wouldn't risk it if it's not insured.
I am talking mainly about S7 and S7 edge here because there are more S7 owners. But that one also has a water resistant label on it. Yet I always had to charge people for it. Not sure about the S8. Most S8 with liquid damage I fixed had cracked screens. They did seem more protected on the inside and thicker tapes.
Biggest thing I tell people is just because it is dont mean you have to...
Think about repeated water contact on the usb ports I dont care all metals will eventually oxidize or corrode which will lead to usb problems at minimum..I have a rubber plug in mine as I live in a near 6 months out of the year winter area means loads of salt and snow or moisture....
The whole idea rite now of water resistant phone is basically if you get soaked in the rain or somethin you phone is not destroyed...
1.5 m means standing water...No showers no pool showers are jets of pressurized water and can compromise the water seals...
Most swimming pools public at least are more than 1.5 meters deep.....
Why risk a 5 6 7 hundred dollar device to Go swimming or stuff like that...
*Galaxy S8 and S8+ are rated IP68, meaning they were tested to be resistant to dust and up to 1.5 meters of water for 30 minutes.
As advertised on there website.
My S8 fell into a bowl of cold fresh water about 5 inches deep for about 5 seconds, now its stopped working and Samsung telling me manufacture warranty is void for liquid damage.
My Note 8 had a few dead pixels in bottom left corner. I sent in for warranty repair (11 months old). The phone has never been near water. I got phone back from service center with a water damage note saying warranty was void. Its a Standard Samsung reply to void all warranty claims. They included a photo of a mother board with my IMI number hand written on it. In my experience tearing down older phones the IMI number is clearly labeled on the Motherboard which it wasn't in the case of the photo sent to me.
I expect dead pixels on the screens are going to be a big warranty Item for Samsung and they are trying to mitigate using the water damage clause. I will never by a Samsung product again.
S8 plus water resistance issue
I m the owner of an s8 plus and Samsung says that the phone comes with ip68 and my question is since I was in water park and after coming from water my phone's display got colour damage there is not even a single dent in screen or in the phone but when I do the brightness low the phone start's becoming like rainbow and now I'm in the service centre of the Samsung and know they are saying the warranty of of ip68 is only stands for 1 year
Lavikacher said:
I m the owner of an s8 plus and Samsung says that the phone comes with ip68 and my question is since I was in water park and after coming from water my phone's display got colour damage there is not even a single dent in screen or in the phone but when I do the brightness low the phone start's becoming like rainbow and now I'm in the service centre of the Samsung and know they are saying the warranty of of ip68 is only stands for 1 year
Click to expand...
Click to collapse
Samsung does not cover water damage. The phones warranty is only 1 year salt and pool water are devastating to the seals. Samsung is being sued in Australia over this on the s10
The LG G6 phone I purchased in may 2017 fell face first and damaged the front glass, so I sent the phone for repair and got it back somewhere in October. Three weeks later the phone suddenly switched off when it had 15% charge left and refused to charge again. So I sent the phone back for repair and just got the repair quotation.
According to the company that will be repairing the phone, the repair won't be covered by the phone warranty, as it has internal liquid damage and that I will have to pay $400.
Now I don't agree with this for a few reasons,
1. The phone never fell into the water, let alone do I remember having any water on it.
2. Even if the phone had any water on it, how could an IP68 certified phone let water go inside the internals? If it wasn't properly sealed, how could the consumer be penalized for it?
3. After the first time repair, I had used the phone close to three weeks, how could there be corrosion in that time?
Now I spoke to both the company that will be repairing and LG, the customer service agents are both useless, as they have no answers for me. So I am going to try writing some emails.
Has anybody else had this issue? And does anybody feel I am being unrealistic here?
https://ibb.co/jSrGpb
https://ibb.co/bR9fFG
https://ibb.co/kOFWNw
https://ibb.co/mLMSvG
Water resistant NOT water proof.
Barely any manufacturers cover liquid damage.
Been fixing phones for 15 years now and don't think I no any company that covers water damage.
Corrosion will happen quickly. With a drop of liquid and a current flowing through it.
Phones that are liquid resistant just have a thick sticky seal that the screen and back glass stick to really well stopping liquid getting in.
Plus all ports and holes have rubber seals inside.
Just take it apart and clean all parts with alcohol spirit cleaner. Let it dry and test phone.