Hello
I've got a new DEFY from my cellular operator, there is a dust on the screen itself (below the protecting glass)
at first it was just a little but now, after a month with the phone, there's a dust all over the screen.
the phone was never at water or at sand.
if it's not dust-proof - how can it be water-proof??
what shall I do?
thanks
staticx1 said:
Hello
I've got a new DEFY from my cellular operator, there is a dust on the screen itself (below the protecting glass)
at first it was just a little but now, after a month with the phone, there's a dust all over the screen.
the phone was never at water or at sand.
if it's not dust-proof - how can it be water-proof??
what shall I do?
thanks
Click to expand...
Click to collapse
Take it to a authorized service center nearby. They will be able to clean it up in 10 minutes or so.
If you are ok with opening your phone (not worried about warranty) it is not very hard to clean it yourself. Follow the instructions in this video.
But there should be a reason (loose or broken side where the screws are fastened) for dust to enter the phone, so better take it to a service center.
Be careful not to break the sides where the screws are fastened if you are attempting to open it up yourself.
Maybe your operator can replace the set for you. I am not sure.
Someone told me that once it opened, it cannot go back to what it was, cause Motorolla seals the device at the factory, and the operator don't have the right tools to seal it again...
I have a reason to believe that maybe I've got a refurbished device from the operator... my suspition were getting stronger when I saw the dust pilling up...
thanks
Strange I never got any dust under my screen and my defy has had a pretty rough life.
Sent from my MB526 using Tapatalk
u r correct to say your defy is not waterproof when dust gets in... my 1st defy was sent to the service centre because of water seepage... n i had like u noticed dust under the screen!! after repair... which they claimed they replace everything except e housing n battery... maybe the technician did a proper job in assembling back the housing... no more dust n i occasionally wash under the running tap my defy is still good after about 6mths already!
Related
hello,
my defy screen is broken (completely shattered) and i'd like to know if there's a website i can buy a new one from, and get it delivered in France
thanks a lot in advance
http://www.acceport.com/motorola-accessory_motorola-gadgets.html --> Try here
Check out ifixit.com!
were you showing off how tough your phone is?
Sent from my MB525 using Tapatalk
At my display there is just one line of pixels broken since 1 day.
Ok, broken's the wrong word - they don't align with the others.
Could that be a software issue, fixed with flashing again? I mean, if it'd be the display, wouldn't the pixels just stay black?
I've acidentaly dropped my phone today on the parking lot(it fell from the height of around 1m-heght of my pants poket) and the glass on the screen is totally shaterd. It hit the ground with the upper left side(not the screen but the edge of the phone), and screen got shaterd, so I need to order a new one and get it to Serbia. If anyone can help, thank you. I guess this phone is not as hard as they claim, or I had bad luck. :/
jovus said:
I've acidentaly dropped my phone today on the parking lot(it fell from the height of around 1m-heght of my pants poket) and the glass on the screen is totally shaterd. It hit the ground with the upper left side(not the screen but the edge of the phone), and screen got shaterd, so I need to order a new one and get it to Serbia. If anyone can help, thank you. I guess this phone is not as hard as they claim, or I had bad luck. :/
Click to expand...
Click to collapse
Dropped my phone for the second time last night, onto a cement floor. No damage -- first time was on a travertine floor, and no damage. In fact it bounced. Maybe I'm, lucky or maybe (as I suspect from other posts) all Gorilla Glass is not made the same.
Same here. The phone bounced like a ball when I accidentally dropped it. Thankfully everything is ok.
Sent from my MB525 using XDA Premium App
Dropped mine 10 foot off a scissor lift and it hit a job box and flew sideways another 10 feet into a wall without a scratch. But then I had a simple 3 foot drop on gravel rock that scratched the glass. I think my otterbox case helps prevent more damage. Ive dropped this phone a dozen times now without problems except the seemingly least likely one to cause damage is the only one that did any. I dropped it into a floor drain with 140 degree fahrenheit running water where it laid for about 2 minutes while I found a glove to get it out with and it didnt do any damage. My old iPhone cant touch the DEFY in my line of work. Thats what I needed, a tough phone for a tough job.
the angle at which your phone is falling seriously matters! At some angles the shock while touching the ground transfers to the glass directly, then it will break, but some times the shock gets neutralized or transfered to some other parts, etc etc!
Angle matters..
the angle of collision sometimes will damage it....but i think the probability of shattering is like limit tending to almost zero...
Hey guys,
I've been a proud Ideos X5 owner since about two and a half weeks...
But after the first week I was already noticing dust gathering on the LCD, under the digitizer.
It started in the right upper corner and one large particle all the way at the bottom. It seems to be spreading...
Has anyone else noticed dust collecting underneath the digitizer or am I the only one?
Anyone got any idea if this is an issue worth sending the phone for repair (under warranty if that's even possible)?
It's not a major issue but it is kind of a nuisance...
Any answer is appreciated!
Thanks in advance!
I've owned this phone for almost nine months now and haven't got a speck of dust(have to knock trice) under the digitizer.. So I think you should take it back under the warranty..
Sent from my u8800 using xda premium
No dust yet under the screen and I've had the phone for about 6 weeks now...
I have dust in the upper right corner.
Sent from my u8800pro using XDA App
6 months now, not a single dust under digitizer, only pixels.
I have used this phone for 9 months now and have no dust behind the glass (even my screen got 2 big cracks..) Used screen protector for 5 months. I have one bad pixel, but it is hard to see
Thanks for your replies guys, I'm going to contact the costumer service of my supplier to see if they'll ask to return it or something...
I'm loving this phone but I would like it to behave like it should
After reading this topic I took good look at my screen and I found I have 4 or 5 grains of dust inside. Never noticed them, I cant see them when the screen is on, only with a complete black screen.
Its not such a big deal, I work at a very dusty place and sooner or later it would happen.
For the price of this device I wont even bother to send it to the repair service.
same problem for me i n 8800 pro. dust got under digitiser within two/three weeks and from the same upper right corner. it seems that all factors being common its due to some manufacturing defects. Any more details by anyone like opinion of Huawei service centres.
parthabhatta said:
same problem for me i n 8800 pro. dust got under digitiser within two/three weeks and from the same upper right corner. it seems that all factors being common its due to some manufacturing defects. Any more details by anyone like opinion of Huawei service centres.
Click to expand...
Click to collapse
Mine has gathered dust under the upper left corner, i wonder if the guys over at the shop i bought it can fix it.
This has to be manufacturing defect. I'm using the phone for about 15 months now and i have little bits of dust all over the right bottom side. Though it is not visible when the screen is on. I have this for about 3 months now and it's not such a big deal. The phone has the screen protector and TPU shield on it since begining.
Its been one year but i dint notice any dust behind the screen untill i had it given to the customer care for some issue and i got it back after a month with dust all over behind the screen when they changed the mother board.. so i purchased a new screw driver set and cleaned it myself!!!!
1 year in use, somewhat huge amount of dust behind the screen in the left bottom corner.
nagato.fm said:
1 year in use, somewhat huge amount of dust behind the screen in the left bottom corner.
Click to expand...
Click to collapse
How is it hampering your daily use? Is the screen visibility reduced appreciably? I am asking this because I am to decide whether to take it to service centre or not based on your experiences? Lastly why didn't you take it to service centre? Don't mind by my questions. I am just trying to understand the gravity of the problem. Thank you.
parthabhatta said:
How is it hampering your daily use? Is the screen visibility reduced appreciably? I am asking this because I am to decide whether to take it to service centre or not based on your experiences? Lastly why didn't you take it to service centre? Don't mind by my questions. I am just trying to understand the gravity of the problem. Thank you.
Click to expand...
Click to collapse
I just stopped to care about it. But sometime I'll definitely go to service 'cos of it,
I have had the X5 for well over a year now and the dust under the digitiser was bad enough for me to remove and clean it. 4 plectrums and a soft cloth worked ok, but if you are under warranty get it done. It doesn't improve!
Sent from my U8800 using xda app-developers app
x5 is a dust collector
Indeed, x5 is a dust collector
Same problem here.
I found a post that instructed on how to open the phone and remove the digitizer, however it also said that doing it is risky cos any mistake during the reassembly would render it useless.
And I can't even figure out the place from where the dust is going in. So plugging the hole is impossible too.
Sent from my U8800 using xda app-developers app
Duke_X said:
Same problem here.
I found a post that instructed on how to open the phone and remove the digitizer, however it also said that doing it is risky cos any mistake during the reassembly would render it useless.
Click to expand...
Click to collapse
Can you give the link to that post.
Secondly I figured out the defect. Actually in my phone the top left and right part of the digitizer is not properly sitting on it's counterpart say bezel or whatever it's called. There is quite an appreciable gap from where the dust is going in. This is a purely a manufacturing defect. I may upload a photo if I can take a good shot of the same.
I am using this X5 from a 14 months I haven't seen dust particle behind digitizer ....... its seems good for me
So I've had my Z3C for nearly a month now and I have been very happy with it except for one thing, the left port cover doesn't seem to sit flush with the body of the phone, it looks like it's not sealed correctly. Pushing it in only results in it returning to its regular position a minute later. I have however gotten the phone wet, but not submerged, but it's still completly fine. I'm just concerned that one day it will fail to seal and I'll have a water damaged Z3C on my hands.
pezza10 said:
So I've had my Z3C for nearly a month now and I have been very happy with it except for one thing, the left port cover doesn't seem to sit flush with the body of the phone, it looks like it's not sealed correctly. Pushing it in only results in it returning to its regular position a minute later. I have however gotten the phone wet, but not submerged, but it's still completly fine. I'm just concerned that one day it will fail to seal and I'll have a water damaged Z3C on my hands.
Click to expand...
Click to collapse
You could get it "fixed" under warranty, but you'll probably lose your phone for a month or something. But then again, rather do it now while you still have the warranty then in a year or something when the port doesn't close at all anymore or something.
I noticed that the post connected to the cover can bend quite easily so if the post is not perpendicular to the cover, it may not seal properly.
hamsup1o said:
I noticed that the post connected to the cover can bend quite easily so if the post is not perpendicular to the cover, it may not seal properly.
Click to expand...
Click to collapse
I noticed that the post on mine wasn't straight so I bent it back myself and now the cover sits perfectly. Thanks for the advice!
Old thread I know, but I'm having the same problem and am confused by what 'post' you mean..
To enter the service menu, type this into the dialer:
*#*#7378423#*
From there, select service tests, then pressure tests. Gently squeeze the phone, with your thumb on the screen and your fingers on the back. If the number goes up when you do this, it's water tight. If it doesn't, have it repaired professionally or under warranty.
Use double sided tape.
Just got a few weeks ago my I9505 from a repair centre.. I cracked it's glass and got a replacement for around $40.
I can clearly see a lot of dust under the glass, above home button. I think it also penetrated below back button.
The touch works fine in the rest of the screen, only in the parties mentioned above it doesn't, works hard sometimes.:crying:
My question is: Can I remove the dust without cracking the glass? I don't want to buy a new one..
I heard that you can heat it with a hair dryer and pick just the glass up without cracking with metal tweezers..
crystybz2010 said:
Just got a few weeks ago my I9505 from a repair centre.. I cracked it's glass and got a replacement for around $40.
I can clearly see a lot of dust under the glass, above home button. I think it also penetrated below back button.
The touch works fine in the rest of the screen, only in the parties mentioned above it doesn't, works hard sometimes.:crying:
My question is: Can I remove the dust without cracking the glass? I don't want to buy a new one..
I heard that you can heat it with a hair dryer and pick just the glass up without cracking with metal tweezers..
Click to expand...
Click to collapse
Well i suppose you didn't go to the official service of samsung because if you have gone, your service would cost 160$. So it's a second man job. You can go and tell him to restick the glass only or you can search on YouTube for a tutorial to do it by yourself... I prefer the second one. I don't trust anyone, only me!
Cpsil said:
Well i suppose you didn't go to the official service of samsung because if you have gone, your service would cost 160$. So it's a second man job. You can go and tell him to restick the glass only or you can search on YouTube for a tutorial to do it by yourself... I prefer the second one. I don't trust anyone, only me!
Click to expand...
Click to collapse
Thank you for the fast reply.. I don't have stick, I also don't know what kind of stick I need but .. Can I heat it with the hair dryer just where is dust and remove dust with a vaccuum cleaner or something?
crystybz2010 said:
Thank you for the fast reply.. I don't have stick, I also don't know what kind of stick I need but .. Can I heat it with the hair dryer just where is dust and remove dust with a vaccuum cleaner or something?
Click to expand...
Click to collapse
At first you have to go o your service guy to mention your problem. After that,
if he won't do anything, you should buy a 2 mm double sized tape from eBay. But you must be very careful. The guy who changed your screen isn't the certified one huh?
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
Hard telling what will happen, I have had zero luck with Moto warranty work. My wife was told 5 weeks for her phone to be replaced on a warranty claim and my moto 360 was denied warranty work for blue spots on the led. So, my guess is if none of the moisture detectors/stickers if it has them are smeared then you might do okay just telling them it stopped working. Don't tell them about the water or the drop. You can see what happens, but moto warranty center in U.S. is now being looked at for a class action lawsuit due to terrible warranty work. I am never buying moto again because of this.
Sent from my XT1575 using Tapatalk
Dropping, especially in water is not normal wear.
jabobo said:
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
Click to expand...
Click to collapse
You can try. I've owned 2 moto x phones (1st gen and style) and both have been through far worse situations with no damage to screen. It looks like that fall must've damaged her screen somehow. I don't think this is covered under warranty.
No damage, as a result from water or drops, is covered under the standard warranty. If you have insurance, then you can file a claim. If you wish to try and do a warranty claim, be prepared for it to be denied should any evidence show water damage internally. State it quit working and leave it at that.
Sent from my XT1575 using XDA-Developers mobile app
From my MXPE's info booklet
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
If you have insurance on your phone you should read through it to see what is covered. Most cover water damage and cracked screens (lost/stolen usually not). If water damage is covered, most insurance companies will either give you a reconditioned model or in select few cases give money to replace it. If you are really lucky you will get a new one.
This is assuming you took out insurance specifically on your phone. If you are referring to homeowners or renters insurance, you will have to check your policy. Many cover the phone as a result of "acts of nature" or theft/robbery but may not cover accidents of your own doing.
Sent from my awesome phone!!!
Did it work?
I have similar issue and wondering if you replaced the front screen did it work?
jabobo said:
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
Click to expand...
Click to collapse
I ended up buying a new screen with the frame and I changed it. It was pretty straightforward as I followed some youtube guides. Phone works perfectly now. I recommend that you buy the new screeen with the frame and everything because it's a real pain to change without the frame.