Hey guys,
I've been a proud Ideos X5 owner since about two and a half weeks...
But after the first week I was already noticing dust gathering on the LCD, under the digitizer.
It started in the right upper corner and one large particle all the way at the bottom. It seems to be spreading...
Has anyone else noticed dust collecting underneath the digitizer or am I the only one?
Anyone got any idea if this is an issue worth sending the phone for repair (under warranty if that's even possible)?
It's not a major issue but it is kind of a nuisance...
Any answer is appreciated!
Thanks in advance!
I've owned this phone for almost nine months now and haven't got a speck of dust(have to knock trice) under the digitizer.. So I think you should take it back under the warranty..
Sent from my u8800 using xda premium
No dust yet under the screen and I've had the phone for about 6 weeks now...
I have dust in the upper right corner.
Sent from my u8800pro using XDA App
6 months now, not a single dust under digitizer, only pixels.
I have used this phone for 9 months now and have no dust behind the glass (even my screen got 2 big cracks..) Used screen protector for 5 months. I have one bad pixel, but it is hard to see
Thanks for your replies guys, I'm going to contact the costumer service of my supplier to see if they'll ask to return it or something...
I'm loving this phone but I would like it to behave like it should
After reading this topic I took good look at my screen and I found I have 4 or 5 grains of dust inside. Never noticed them, I cant see them when the screen is on, only with a complete black screen.
Its not such a big deal, I work at a very dusty place and sooner or later it would happen.
For the price of this device I wont even bother to send it to the repair service.
same problem for me i n 8800 pro. dust got under digitiser within two/three weeks and from the same upper right corner. it seems that all factors being common its due to some manufacturing defects. Any more details by anyone like opinion of Huawei service centres.
parthabhatta said:
same problem for me i n 8800 pro. dust got under digitiser within two/three weeks and from the same upper right corner. it seems that all factors being common its due to some manufacturing defects. Any more details by anyone like opinion of Huawei service centres.
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Click to collapse
Mine has gathered dust under the upper left corner, i wonder if the guys over at the shop i bought it can fix it.
This has to be manufacturing defect. I'm using the phone for about 15 months now and i have little bits of dust all over the right bottom side. Though it is not visible when the screen is on. I have this for about 3 months now and it's not such a big deal. The phone has the screen protector and TPU shield on it since begining.
Its been one year but i dint notice any dust behind the screen untill i had it given to the customer care for some issue and i got it back after a month with dust all over behind the screen when they changed the mother board.. so i purchased a new screw driver set and cleaned it myself!!!!
1 year in use, somewhat huge amount of dust behind the screen in the left bottom corner.
nagato.fm said:
1 year in use, somewhat huge amount of dust behind the screen in the left bottom corner.
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Click to collapse
How is it hampering your daily use? Is the screen visibility reduced appreciably? I am asking this because I am to decide whether to take it to service centre or not based on your experiences? Lastly why didn't you take it to service centre? Don't mind by my questions. I am just trying to understand the gravity of the problem. Thank you.
parthabhatta said:
How is it hampering your daily use? Is the screen visibility reduced appreciably? I am asking this because I am to decide whether to take it to service centre or not based on your experiences? Lastly why didn't you take it to service centre? Don't mind by my questions. I am just trying to understand the gravity of the problem. Thank you.
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Click to collapse
I just stopped to care about it. But sometime I'll definitely go to service 'cos of it,
I have had the X5 for well over a year now and the dust under the digitiser was bad enough for me to remove and clean it. 4 plectrums and a soft cloth worked ok, but if you are under warranty get it done. It doesn't improve!
Sent from my U8800 using xda app-developers app
x5 is a dust collector
Indeed, x5 is a dust collector
Same problem here.
I found a post that instructed on how to open the phone and remove the digitizer, however it also said that doing it is risky cos any mistake during the reassembly would render it useless.
And I can't even figure out the place from where the dust is going in. So plugging the hole is impossible too.
Sent from my U8800 using xda app-developers app
Duke_X said:
Same problem here.
I found a post that instructed on how to open the phone and remove the digitizer, however it also said that doing it is risky cos any mistake during the reassembly would render it useless.
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Click to collapse
Can you give the link to that post.
Secondly I figured out the defect. Actually in my phone the top left and right part of the digitizer is not properly sitting on it's counterpart say bezel or whatever it's called. There is quite an appreciable gap from where the dust is going in. This is a purely a manufacturing defect. I may upload a photo if I can take a good shot of the same.
I am using this X5 from a 14 months I haven't seen dust particle behind digitizer ....... its seems good for me
Related
Has anyone successfully cleaned the dust in their htc evos?
I have some dust in the top left corner near the htc logo and it is definitely under the screen and not under my screen protector.
Is there a way for us to open the evo and get to the area of the screen in question and use a can of compressed air to get the dust off?
If there is a way where are the directions? I haven't seen a how-to on opening the evo to get to the screen area.
Thanks in advance.
My phone is great working condition (rooted with custom kernel, theme, etc) and I would rather avoid having to bring my phone in if I don't have to.
I have the exact same problem. dont know whats causing it. but upper left. its been growing over the last month. making its way out into the center slowly but surely. very distracting. id love to be able to get rid of it.
dust, top left here too. not much, but i can see it only under sunlight.
gigabit said:
dust, top left here too. not much, but i can see it only under sunlight.
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Click to collapse
Same, it's only noticeable at the right angle and light. For now I will wait it out. Hopefully it doesn't get too bad in a short period.
Same here. Have not noticed it on my wife's yet.
-frank
Sent from my PC36100 using XDA App
Its because of the gigantic unprotected hole for the audio. Happens to all Evos.
Yes I have it also. I contacted HTC directly and you have to send it to them and they will keep it for 2-3 weeks. They also said in the email that there technician will determine if its a warranty fix or not. So good luck. Anyone else get theres fixed?
werxen said:
Its because of the gigantic unprotected hole for the audio. Happens to all Evos.
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Nope its not from that I had a dust shoot plug since I got my EVO and it still had dust under the screen. Took the phone to the repair center and they replaced the screen. The screen is a complete unit which includes the black plastic and the buttons. Its all one piece. They showed it too me after they took it apart and we had no idea how the dust got in there.
zone23 said:
Nope its not from that I had a dust shoot plug since I got my EVO and it still had dust under the screen. Took the phone to the repair center and they replaced the screen. The screen is a complete unit which includes the black plastic and the buttons. Its all one piece. They showed it too me after they took it apart and we had no idea how the dust got in there.
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So Sprint was able to fix it at there repair center? Is it a quick fix or do you have to leave it? Did you have to buy the phone from Sprint also?
mconigs78 said:
So Sprint was able to fix it at there repair center? Is it a quick fix or do you have to leave it? Did you have to buy the phone from Sprint also?
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Click to collapse
It takes about 20 minutes I did not leave the phone it was still rooted. I bought it at radio shack. Problem was the ear piece started crackling like it was blown. the guy worked on it some more now the ear piece doesn't work at all and a replacement EVO is on the way. Another post exists about this. They told me they have 3 revisions of the screens mine was rev. 2 they replaced with a rev. 3.
I had the same problem. I unrooted (big deal) took it to a repair center and they were going to clean it out for me. Turns out the internals of the power button were broke and I walked away with a brand new phone. Went home, used unrevoked and rerooted (another big deal) and haven't had any problems after having the phone for a month. Just take it in. Worst case they clean it. (Rooting and unrooting is too easy. Don't be lazy. Its a new phone.)
Sent from my PC36100 using XDA App
gu3r0 said:
I had the same problem. I unrooted (big deal) took it to a repair center and they were going to clean it out for me. Turns out the internals of the power button were broke and I walked away with a brand new phone. Went home, used unrevoked and rerooted (another big deal) and haven't had any problems after having the phone for a month. Just take it in. Worst case they clean it. (Rooting and unrooting is too easy. Don't be lazy. Its a new phone.)
Sent from my PC36100 using XDA App
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They can't clean it the screen is a sealed unit it has to be replaced. They didn't care that the phone was rooted. I called and asked what their policy was on rooted phones they didn't care as long as you aren't having software issues.
Not what the Guy at sprint said. He said they had cleaned a couple other ones.
zone23 said:
They can't clean it the screen is a sealed unit it has to be replaced.
Click to expand...
Click to collapse
Sent from my PC36100 using XDA App
gu3r0 said:
Not what the Guy at sprint said. He said they had cleaned a couple other ones.
Sent from my PC36100 using XDA App
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I don't know how I saw it.
The piece all the way to the left is the screen the dust gets inside of it. It does not come apart. Maybe this second photo but I don't believe the dust was under that glass. I think it was in the display itself. Either way they replaced all of it.
I can't really ague that the dust wasn't under the glass maybe it was. I also can't argue that they can't take the glass off maybe they can. Either way I didn't care as long as it was cleaned.
In the pictures you posted it looks to me like it lacks a complete seal and more of an adhesive to keep the two layers together. But like you, it really didnt matter to me as long as it was getting resolved, and it was even better news I left the store with a brand new one.
zone23 said:
The piece all the way to the left is the screen the dust gets inside of it. It does not come apart. Maybe this second photo but I don't believe the dust was under that glass. I think it was in the display itself. Either way they replaced all of it.
I can't really ague that the dust wasn't under the glass maybe it was. I also can't argue that they can't take the glass off maybe they can. Either way I didn't care as long as it was cleaned.
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I have the exact same problem, dust in the upper left hand corner.
I just realized I have dust on the upper left hand corner also. I am kind of pissed it's only a little over a month old.
Same thing, yet my evo is only two weeks old.
Sent from my EVO
I just had my screen replaced at Sprint because of dust in the upper left corner. The rep told me it was a known problem. Had my phone back in a little over an hour and a half. Gave it to them rooted and running Fresh...not a word was mentioned about it. This was on my launch day Evo with the Nova screen. I think the replacement is an Epson, but I don't remember how to check.
I have, I think, 2 tiny specs of dust on under my screen. They can only be seen in direction, bright sunlight. I dont think I care. Anyone else?
Yes, I do care about the dust under your screen.
...If it's true, then I'll be worried. That kind of thing irritates the hell outta me. My Droid is in pristine condition after 15 months, but the one tiny spec under it's screen still catches my eye.
Are you sure its under the screen and not under a your protector? (If you have one.) I think I would feel all kinds of skeeved if I saw dust. But that probably comes from my photography background. Lens with dust in it? Eeeew. I dont see dust under mine. But then again there are so, so, so many finger prints.
(Goes back to munching peanut butter and jelly sandwiches and Xooming. )
I just noticed dust under my screen as well. Very not cool. Come on Motorola, how lame of you to not seal up the screen. I have not even had mine for a week and I notice three pieces of dust under there. They are really not noticeable unless I get that morning slanted sun light to hit the screen. I do however shudder to think of how dusty it will be in a year if I already have this much in a week.
Just noticed a dust spec under my screen as well. Had the XOOM for over a month now. It's highly noticeable when I'm using an app with a white-lit screen background. (Like Gmail). This is so not cool. Not to mention, I can't open it up to clean it because it will probably void my warranty.
Yea I have one little spec. Not sure what it is because its white so I'm assuming its dust and not a pixel/screen quality problem.
Its situated right underneath the back button placement in landscape so its super irritating. I might exchange.
martonikaj said:
Yea I have one little spec. Not sure what it is because its white so I'm assuming its dust and not a pixel/screen quality problem.
Its situated right underneath the back button placement in landscape so its super irritating. I might exchange.
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Click to collapse
Not sure how coincidental this is, but it have the same spec in the same spot.
Sent from my Xoom using XDA Premium App
Yup!! I also have dust under my screen. One little spec of dust. It really does bother me too, I kept not even thinking it was under the screen so I kept using a cloth on it and it just wouldn't rub off. Then I finally took a closer look at it, ahh it's under the screen, how Nice that is Moto!!!
Sent from my DROIDX using XDA App
I had one in the center of screen, returned my xoom over it. My new xoom has one near a corner, but it is much smaller than the last spec.
OK. That's weird. I have the dust spec in the exact same spot others do.... opposite of the power button.
Sent from my Xoom using XDA Premium App
really wow, i am freaking out.. i guess i shouldnt get this xoom.. could it be dead pixels?? man my galaxy tab didnt have as many issues
I just exchanged mine for having one right by the back button. so far so good on my new one. Wifi only model.
you could always take it apart and clean the screen. here are the instructions to do so. It is the same for wifi xoom as well.
http://www.ifixit.com/Teardown/Motorola-Xoom-Teardown/4989/1
OMG, I hope this is only for a very small few because I plan on getting a Xoom next month and this thread is starting to freak me out a bit.
znfrazier said:
you could always take it apart and clean the screen. here are the instructions to do so. It is the same for wifi xoom as well.
http://www.ifixit.com/Teardown/Motorola-Xoom-Teardown/4989/1
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Click to collapse
I wouldn't advise anyone to take it apart. Cuz you might add more dust to it. Just by opening it you will be exposing it to alot more dust around the house or wherever you are, even from your own skin. Plus it void you warranty am uncle motor will not exchange it for you. The best option if still under warranty is to exchange it ASAP. I too have notice a little spec near my back button, but am way past warranty so I don't have that choice. But it's a shame that Motorola miss this potential issue. Now I know the screen is somehow expose, I can only imagine what will happen in years to com. That why I can't wait for the Outterbox Defender Series Xoom Case.
As far as I know, the display is not glued to the screen glass. Unfortunately, this means that always some percentage of xooms and even after some time using it, some dust will filter in between. However, I prefer to have a little dust on my screen than having to pay 400$ to change the screen in case it gets scratch or broken, which is what would happen having an iPad.
supremecream06 said:
I wouldn't advise anyone to take it apart. Cuz you might add more dust to it. Just by opening it you will be exposing it to alot more dust around the house or wherever you are, even from your own skin. Plus it void you warranty am uncle motor will not exchange it for you. The best option if still under warranty is to exchange it ASAP. I too have notice a little spec near my back button, but am way past warranty so I don't have that choice. But it's a shame that Motorola miss this potential issue. Now I know the screen is somehow expose, I can only imagine what will happen in years to com. That why I can't wait for the Outterbox Defender Series Xoom Case.
Click to expand...
Click to collapse
yeah true i mean i took mine apart because its easier to just wipe the dust away but scratch that this will void your warranty, only do if you know what you are doing and have the right tools. if not you risk damaging your device.
I have what looks like a piece of red lint under the screen it is not a dead pixel(you can see it under strong light with the screen off), it is in the center and bothering me. I called up Moto and they are having me send it in for repair. I am wondering if they are going to even try to clean the screen or send it back and say sorry only cosmetic and not a warranty issue.
I have two Xooms, one is Verizon's 3G and another is Wi-Fi version. Both are perfect with no dust under the screen on neither one.
Both tables spend quite a bit of time outside in a dusty area here in AZ. So far so good, no problems at all.
Another idea... How about original poster would make a poll? This way everyone can vote and we will have a better idea of what situation is.
So yesterday I had my phone in my pocket all day. During that time I was doing work underneath a truck. Phone was 100% fine after I had finished. Sat down and checked my messages etc. Then I went out and once I got home and took my phone out it had a crack which spans the earpiece grill to around the middle left side of the screen.
I Found this very strange as it had no force exerted on it and is fully protected with a case-mate tough case. The crack is very very fine. I would say it is hairline. So it's obvious it hasn't been caused by any fall damage.
Just wondering if anyone has had any similar experience where they go to get their phone and notice a mysterious crack has appeared. I have also emailed Samsung which they replied saying they will asses it and see if the glass is defective. But I don't know how they would know if it was defective.
I'm also using tough case and once i removed it, after a long time, found that a lot of dust was accumulated between the glass and volume buttons. I don't know if that tiny gap existed or was created by the dust and i wonder if something similar could provoke it in your case.
I always clean under my case. Where the case goes over the screen edge. I usually wipe out the dust daily so it stays clean. There is no impact marks to suggest anything has hit it.
imlgl said:
So yesterday I had my phone in my pocket all day. During that time I was doing work underneath a truck. Phone was 100% fine after I had finished. Sat down and checked my messages etc. Then I went out and once I got home and took my phone out it had a crack which spans the earpiece grill to around the middle left side of the screen.
I Found this very strange as it had no force exerted on it and is fully protected with a case-mate tough case. The crack is very very fine. I would say it is hairline. So it's obvious it hasn't been caused by any fall damage.
Just wondering if anyone has had any similar experience where they go to get their phone and notice a mysterious crack has appeared. I have also emailed Samsung which they replied saying they will asses it and see if the glass is defective. But I don't know how they would know if it was defective.
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Click to collapse
almost the exact same thing happened to my friends SGS2!
He´s always very cautious with his phone but one day he took it out of his pocket en de screen was cracked from around the home button to the volume keys.
Very strange
Fyi, Samsung don't use gorilla glass on there phones, they use there own stuff.
Sent from my HTC Desire HD A9191 using xda premium
Well I sent Samsung an email about this and got a reply yesterday. This is what they said:
I’m sorry you are experiencing problems with your device due to the cracked screen. I can understand your frustration about this.
If you provide the details below your device can be assessed by our team of engineers at our main service centre to see if there is a manufacturer defect with the glass.
If there is no fault with the glass then the service centre will quote you a price to fix the phone.
I do not have photos at the moment(no better camera atm) BUT on the sides the screen seems to be coming up. Bought the week it came out and haven't dropped it or replaced parts. Its not easily seen but I can press the sides down and the screen settles. Also its easily felt with the finger nail, it is not flush with the silver frame. It is like that on both sides. Anyone else have this issue?
Sent from my SGH-I337 using XDA Premium 4 mobile app
toxicpaulution said:
I do not have photos at the moment(no better camera atm) BUT on the sides the screen seems to be coming up. Bought the week it came out and haven't dropped it or replaced parts. Its not easily seen but I can press the sides down and the screen settles. Also its easily felt with the finger nail, it is not flush with the silver frame. It is like that on both sides. Anyone else have this issue?
Sent from my SGH-I337 using XDA Premium 4 mobile app
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Click to collapse
If it's causing you issues, then go back to AT&T and explain to them what the problem is, they might be able to swap it out, send it to AT&T or send it to Samsung for repairs.
Oh yeah. No problems with my device.
emckai said:
If it's causing you issues, then go back to AT&T and explain to them what the problem is, they might be able to swap it out, send it to AT&T or send it to Samsung for repairs.
Oh yeah. No problems with my device.
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Click to collapse
Well I do not use the insurance anymore, took it off about a month ago. Plus if I take it back they would swap it out for an mf3 so no thankyou xD I am just wondering if anyone else had that issue, aybe it could be that the phone has been getting super hot and caused the glue to mess up? I have sen my phone hit 50 degrees cel and up. I tax my phone a lot because I am on it all the time, I prefer it more than the PC.
See
It can be possible that the heat is causing the issue but the adhesive that is applied onto modern phones are very strong. Especially the adhesive bonding the glass and AMOLED. I doubt the heat from the phone will cause any kind of issues towards the adhesive on the AMOLED+glass. You'll need to get the screen to around 70C (constant) for the adhesive to become soft.
Regarding the insurance, if you bought it the week it came out you should still have warranty with Samsung. (1 year manufacturer)
My Ex droped her Phone and it had Spider Webs all accross. Her Provider send it in to see what it would cost to fix. The Phone also would stop working correctly in the middle of calls.
It turns out buying a new one would have come cheaper atleast thats what came back as a answear.
So I decided to bite the apple and try replacing the Screen myself. My Ex was not happy because she thought with the second Problem it is not worth the effort to fix the Screen and maybe loose everything. My reasoning was that when the Spider Web Screen touches the Digitizer it will react strangely. So I went ahead and searched the web on how to do it. I ordered a Screen for $9 on ebay (free shipping) which came with a couple of Tools. More on those later.
One of the first Problems I found was that all instructions that I found showed the beginning and the end. But in the middle how the phone will look like when the glass is finaly taken off, I was unable to find much Information about it. Also doing it Redneck style without Special liquids and or a heat guns was no where to be found.
I decided to just try it. Disasembly is well documented and easy enough to do on this device. Atleast to the Point where most electronics are removed so that you can apply heat without too much problems. I decided on using a blow dryer to heat up the Display. I layed the Blow Dryer on the Counter turned it on and Held the phone up to it. Thinking if my fingers get too hot chances are it is too hot for the Display too.. Might be a little incaccurate to read the temperature like that but hey it worked. But soon after I started to remove the first pieces of broken glass I ran into Problems.
As per instructions I found, I put a Piece of tape accros the Screen so that the individuall pieces stayed ogether. That did not work at all for me. It just made the individual pieces push against the valuable digitizer below it. My next Problem was that the Tools that came with the replacement glass, especially the Little plastic Tools did not hold up to the Job und the tip was soon useless. I had to Switch to a Raizor blade. A couple of times I sliped and hit the Digitizer. Thinking oh well I guess I Need to get a new one. Luckely on the end it all worked out much better then I would have hoped. The left over glue I rubbed mostly off with my finger which worked out nicely. To clean it completely from ist glue took some time. The black rubber allong the side of the phone allso suffered. You might want to look out that that does not get riped out completely. I had enough left over so that the glass would sit on it good enough luckely.
Take a look at these Pictures and remember it works perfectly again for $9. While it is not for everyone to seperate a Glass from a Digitizer it is acctualy less fragile as you might think. The third Picture Shows you how it looked with all the scuff marks from taking off the glass. You can still see a few little marks on the end but hard to notice and much better then before. I am sure next time I will be more carefull and use the blade from the beginning on.
I got more Pictures and will improve this Thread for others that have to go through it. Feel free to PM me if you have any Questions. A list of other resources will also be included. This is only to explain and Show the bare state.
Reserved for links
Additional Screen Replacement Links:
Do you know if we can replace the metal frame on the side?
My device is bent. I mean. I fell on a rock with my device in my pocket and the rock directly hit the phone. Luckily I had a hsrd case and the device is still alive.
Sent from my GT-I9300 using Tapatalk
supreethms said:
Do you know if we can replace the metal frame on the side?
My device is bent. I mean. I fell on a rock with my device in my pocket and the rock directly hit the phone. Luckily I had a hsrd case and the device is still alive.
Sent from my GT-I9300 using Tapatalk
Click to expand...
Click to collapse
You should be able to find a new Frame for a resonable Price. Now to remove the digitizer from the Frame that is another Story. Not sure if it was the Glue or what Held it in place but I could not figure out how to get that out. luckely the two Buttons at the bottom survived the Screen removal and so I did not hat to take the Digitizer out.
Useful information and explains why repair shops will usually only replace the complete assembly. Read many complaints that those cheap ebay screens are plastic and easily scratched, not genuine gorilla glass replacements?
Sent from my GT-I9300 using Tapatalk
http://www.ebay.co.uk/itm/150998824149?_trksid=p2055119.m1438.l2649&ssPageName=STRK:MEBIDX:IT
I've ordered one of these as mines a bit scuffed and what looks like a small crack in it.
boomboomer said:
Useful information and explains why repair shops will usually only replace the complete assembly. Read many complaints that those cheap ebay screens are plastic and easily scratched, not genuine gorilla glass replacements?
Sent from my GT-I9300 using Tapatalk
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Click to collapse
It is definetly cheaper then the original but if you have done it once. Chances are You will be able to do it again much easier. So if the $9 Glass only holds for example a Year. You can just replace it again. Or spend a little more for a original replacement glass.
Now I should Point out if the rubber seal around it gets damaged in the process and if the 3M Tape that should come with the Screen is placed wrong it will Impact the sensitivity of the sreen touches. I guess I did it right because my Ex is happy how it performs and that is saying allot.
madmackem said:
http://www.ebay.co.uk/itm/150998824149?_trksid=p2055119.m1438.l2649&ssPageName=STRK:MEBIDX:IT
I've ordered one of these as mines a bit scuffed and what looks like a small crack in it.
Click to expand...
Click to collapse
If you get down to removing the digitizer from the Frame take a couple of Pictures and post them here.