Database Users

Had an accident

I had an accident on my bike today... got bumped from behind by a car while going at 50 or so and lost control of the bike. Got saved by my helmet, rolling away and this fancy biking jacket my brother got me (think it has kevlar in it) but my bag flipped open and my Note went flying.
So I'm okay and thankful for that. But my Note hit the ground hard and split open... It's got two deep scratches on the glass (about 2mm long each) and a few lighter ones, plus a big scrape on the plastic casing at the bottom. This sucks so much .
Do you guys know if I could give it to Samsung to replace the glass? Will that be expensive? My phone's working fine but every time I look at it, those scratches almost physically hurt.
Its the first time I've ought such an expensive phone. Can't bear to see it like this...

Don't know about fixing the note but glad you are okay!
Sent from my Galaxy Nexus using xda premium

That was terrible man. Glad you are okay, but sad with your note. I have a question, dont you guys buy insurance with such an expensive phone?
I pay 36 norwegian kroner/month (about 7 USD) in insurance, so I am covered if my GNote get stolen or smashed in an accident like this.

joshnichols189 said:
Don't know about fixing the note but glad you are okay!
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Thank you!
Me too. Managed to slow the bike a bit so I was fine, didn't even get anything more than a few minor scratches on me. Was just a bit shaken up, and really pissed. The stupid car sped off when he saw I was okay.
Actually feel a little guilty for feeling so crappy about my phone when I'm okay.
roxxy said:
That was terrible man. Glad you are okay, but sad with your note. I have a question, dont you guys buy insurance with such an expensive phone?
I pay 36 norwegian kroner/month (about 7 USD) in insurance, so I am covered if my GNote get stolen or smashed in an accident like this.
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[ignore this]Don't have insurance for phones easily available here. I think. (I live in India).
Sorry. Was just looking. I was just ignorant about that. There are insurance policies are there or phones here, just not advertised.

TorrentialDownpour said:
I had an accident on my bike today... got bumped from behind by a car while going at 50 or so and lost control of the bike. Got saved by my helmet, rolling away and this fancy biking jacket my brother got me (think it has kevlar in it) but my bag flipped open and my Note went flying.
So I'm okay and thankful for that. But my Note hit the ground hard and split open... It's got two deep scratches on the glass (about 2mm each) and a few lighter ones, plus a big scrape on the plastic casing at the bottom. This sucks so much .
Do you guys know if I could give it to Samsung to replace the glass? Will that be expensive? My phone's working fine but every time I look at it, those scratches almost physically hurt.
Its the first time I've ought such an expensive phone. Can't bear to see it like this...
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Click to collapse
You should be happy your not injured as it could have been worse, especially when your on a bike, as for the phone...if you don't like it how it looks try and contact Samsung or take it to where you bought it from and ask how much it would cost to fix ...i'd pay £100 for it if it came to that for a phone worth so much.

TorrentialDownpour said:
Do you guys know if I could give it to Samsung to replace the glass? Will that be expensive? My phone's working fine but every time I look at it, those scratches almost physically hurt.
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I don't know where you are physically located, but in the UK, I'd expect the car driver's insurance to pay for repairs to your note (assuming you were not at fault of course!). Failing that, your household contents insurance might cover it.
Regards,
Dave

TorrentialDownpour said:
I had an accident on my bike today... got bumped from behind by a car while going at 50 or so and lost control of the bike. Got saved by my helmet, rolling away and this fancy biking jacket my brother got me (think it has kevlar in it) but my bag flipped open and my Note went flying.
So I'm okay and thankful for that. But my Note hit the ground hard and split open... It's got two deep scratches on the glass (about 2mm long each) and a few lighter ones, plus a big scrape on the plastic casing at the bottom. This sucks so much .
Do you guys know if I could give it to Samsung to replace the glass? Will that be expensive? My phone's working fine but every time I look at it, those scratches almost physically hurt.
Its the first time I've ought such an expensive phone. Can't bear to see it like this...
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Click to collapse
Give it to Samsung??? You need to sue the **** out of the person who bumped you.

TorrentialDownpour said:
Thank you!
Me too. Managed to slow the bike a bit so I was fine, didn't even get anything more than a few minor scratches on me. Was just a bit shaken up, and really pissed. The stupid car sped off when he saw I was okay.
Actually feel a little guilty for feeling so crappy about my phone when I'm okay.
[ignore this]Don't have insurance for phones easily available here. I think. (I live in India).
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What the hell dude? The retailers always ask you to insure the device when you buy it for a small one time only amount. I had my galaxy s2 insured. Didn't bother with the note though. Did you manage to get the plate number of the car? And yeah, hope you recover fast, physically and psychologically...
Sent from my GT-N7000 using XDA App

Just got my motorcycle permit, Im sad to hear what happened. Glad you are ok. Phones can be replaced. You cannot.
That said, motorcycle riders should look into Boblbee products. Specifically their class 2 back protector aka backpack and their cellphone holder designed to survive such accidents.
http://www.boblbee.com/

stefan.buddle said:
Give it to Samsung??? You need to sue the **** out of the person who bumped you.
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It's called "an accident" for a reason.

Sorry about your accident bro! All that matters is that you are ok. Last month i've changed my screen under warranty (screen issues, lines etc) and a saw that the glass is glued to the amoled, it's one big sandwich, it comes with the front facing camera, home button, speaker and the screen plastic bezel. The screen with all the parts is around 300$.
Good luck!
Sent from my GT-N7000 using xda premium

Screen cracked when in pocket

Hello All,
Took my S3 out of my pocket today and noticed that the screen has a crack all the way from the bottom left corner to the home button (picture attached). I have had my S3 for about two weeks now and am really disappointed with the quality of the product. I always keep the screen facing inwards towards my leg so am really at a loss as to how I managed to crack it.
I bought the phone from Amazon UK and am wondering if I can get a replacement stating manufacturing defect or should I contact Samsung directly.
Any ideas?
TIA.

Ouch feel sorry for you mate. No insurance I take it?
If you can prove it was a defect you have a good leg to stand on. They might realize if they can't find and marks or impact points. Good Luck as you will need it..
Sent from my GT-I9300 using xda premium

You can always try to get it replaced but I think the chance will be small they will replace the phone as it is cracked, they will definitely blame it on force from outside. Are there more phones cracked this easily as you described it that you are aware of?
Sorry to hear you cracked the screen, imo the phone is quite strong, mine dropped by accident from three feet high without any damage. But that doesn't get you anywhere, I know that...
Now I look at the cracked screen it looks like something pressured the left side of the home button strongly.
Verstuurd van mijn GT-I9300 met Tapatalk

Sometimes this just seems to happen. I've only seen one other person who had this happen with a Galaxy S3, but I've heard stories like this since the Nexus One came out.
I'm guessing some devices just happen to have structural integrity problems with their glass, I don't really know if much can be done because of how extremely rare it is.

You should have got insurance or been.more careful. It is **** when this happens buddy.
They (Samsung/amazon) will not exchange it for any reason as it will be seen as damaged caused in your possession and that when it was sold there were no cracks or anything.
I work for a phone retailer and deal with this kind of thing at least once a week.
Try protect your bubble or something like that , then make a claim.
Hope you get it sorted.
Sent from my HTC One X using xda premium

It looks like the glass underneath the home button is not very thick only a few mm, and looks to be the weakest point on the phone screen, see how it`s broken on the bottom left corner of the home button.
John.

Nope, no insurance unfortunately. Forgot to mention that the phone was protected by a gel tpu case...
Really bummed!

wow that sucks... feel your pain.. every time I read a post like this, the more afraid I am of getting this phone..

I've sent stuff back to Amazon within the 30 days they have for returns that were broken. Just stated return under poor quality, faulty and they just asked if I wanted another or a refund. Not £500, under a ton. But they are pretty good with returns.

Don't bother with Samsung.. they are a waste of time. Contact Amazon.

Funny thing is I`ve been not only reading, but also hearing lots of reports about the fragility of the S3. Bad thing is that I got mine last week. I am being extra careful with it.
I wonder if Samsung realizes they have delivered such a fragile product.

I've also heard that. But here's some sort of consolidation I have had 4 people come back into my shop with cracked screens on their HTC one x's, some claiming it just happened , others that they pressed hard on the screen etc. (Regardless how it happened the screen is still cracked)
Some had insurance (so only insurance excess to pay) and the others who didn't, HTC only charged them 79.99 for either a replacement phone or the screen fixed. ( which in my experience in a new £500 expensive smart phone is amazing)
So there you have it. **** happens. No phone is perfect and mistakes happen.
Sent from my HTC One X using xda premium

Thank you all for your replies.
I contacted Amazon today and they were quite open to doing a refund/replacement. I went for a replacement as I am quite happy with the phone overall. Glad I bought the phone through Amazon.
Will most definitely get insurance on this puppy second time around!

Great news man. You are one lucky fella.
Sent from my GT-I9300 using xda premium

the screen is still working i take it... no reason why you couldnt still have taken insurance out and just claimed in a few weeks? but hey ho... good news amazon replacing for free i suppose:good:

I too would do an Amazon return/exchange. You can do it through their site and never even have to talk to someone. I think you'll be fine as it doesn't look like it was dropped.

Savage24 said:
the screen is still working i take it... no reason why you couldnt still have taken insurance out and just claimed in a few weeks? but hey ho... good news amazon replacing for free i suppose:good:
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If Amazon did not offer the replacement, I would have gone the Insurance route.
slopokdave said:
I too would do an Amazon return/exchange. You can do it through their site and never even have to talk to someone. I think you'll be fine as it doesn't look like it was dropped.
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I did not drop the phone thankfully. And it was not like I was wearing tight skinny jeans or sumthin, the phone had plenty of room to breathe in the pocket but somehow I still managed to crack the screen. I have had a Nexus One for 3 years and I was able to keep that crack free without a problem. I understand that it is one of those things but I am not feeling the quality love from Samsung on this one.

maybe it was a bump from human traffic etc etc that you might not have noticed?
since you already said your pocket has lots of breathing room, the only time that pocket is going to be tight is when you're sitting down. i don't think the pressure from that would be enough.

Gorilla glass or not it looks like the GS 3 has extremely fragile glass on the front. I have dropped both my nexus one and my sensational xl a couple of times without problem. Neither of those devices had gorilla glass! Also several users in my country even reported cracks on the plastic back cover. This comes as a shock considering the first 2 galaxy s devices are well known for their toughness. why this sudden regression in durability?

Just a postive side, i have nothing but great things to say about the make of the phone.
I, though it sucks to say....have dropped my sexy Gs3 6 times already(this is a first for anyone phone i have owned) the silver bumper is completely ate up, looks like i dragged the edges of the phone the concrete ALOT...lol
but the Glass after all six drops.....FLAWLESS, no scratches no cracks. and all six were from waist up. lucky or not, i am impressed to say the least.

Nexus 4 Water Damaged

So I set my phone on the table, tried to pour myself a glass of water and spilled some water inside the phone. I tried testing the phone out and everything worked fine...except for the earpiece (where the water entered), I couldn't hear the person on the other end. So I immediately turned it off after (should've done it at the very beginning I know), blow dried it with hot air with the phone facing downwards until it got hot. Then I put it in a bag of rice overnight, just for safe measure and when I turned it on the next day I could hear the other side again, but the problem this time is the proximity sensor, which isn't detecting me.
Now I'm not able to use the keypad or go to speaker. My question is, is it easy to fix a proximity sensor without replacing it? I'm debating on whether I should sell it on eBay now, I think I would still get back the money I paid for it and maybe even a bit more.

How do you think you going to sell a faulty phone and get your money back at the same time?

Should've taken it apart and put the pieces in rice, not just the whole phone. Don't know if that could still fix the situation (since you already turned it back on), but you could always try that now.

TrueBrush said:
How do you think you going to sell a faulty phone and get your money back at the same time?
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Well, everything works except for the proximity sensor. Seems like everyone is buying Nexus 4's on eBay for $150-400 more than the asking price, I don't think I'm over-assuming that I might get most, if not all, of my money back if I were to sell it.

tylerxian said:
Well, everything works except for the proximity sensor. Seems like everyone is buying Nexus 4's on eBay for $150-400 more than the asking price, I don't think I'm over-assuming that I might get most, if not all, of my money back if I were to sell it.
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it's just disingenuous, hence you could look like kind of a **** for mentioning the possibility.

If you mention clearly that the phone is faulty on ebay, I would not say anything about it. However, if you hide this information and try to sell the phone as a 100% working, I'm wondering if this can be called fraud/misleading.
Sent from my Nexus 4 using xda premium

kypeth said:
it's just disingenuous, hence you could look like kind of a **** for mentioning the possibility.
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It's not disingenuous if he describes the damage fully in the ebay ad.
Wouldn't surprise me if some desperate saddo did pay list price for a damaged nexus 4.
Sent from my Nexus 7 using xda premium

kypeth said:
it's just disingenuous, hence you could look like kind of a **** for mentioning the possibility.
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My bad, but I would have definitely mentioned about it in the description if I were to sell it. I don't plan on deceiving anyone about any defects the phone might have.

I just looked into the issue about proximity sensors some more. Turns out it was my crap screen protector (Xtremeguard) that caused the issue, I took it off and voila, it detected me again. Guess I don't have to sell it afterall!

Haven't you heard, the 6months old rumour about the nexus 4 being waterproof wasn't true!

MatAuc12 said:
Haven't you heard, the 6months old rumour about the nexus 4 being waterproof wasn't true!
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but it looks like it could be waterproofed pretty easy... there's no big holes other than the headphone/usb jack, speaker grills has cover
hydrophobic coating should do pretty good

James.UBC said:
but it looks like it could be waterproofed pretty easy... there's no big holes other than the headphone/usb jack, speaker grills has cover
hydrophobic coating should do pretty good
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What about a clear coat of PlastiDip?
Sent from my Nexus 4 using xda premium

you should never dry it with hot air or blow dryer (next time use compress air)

Moved to Q&A
Sent from my Nocturnalized One XL using Forum Runner

So I was doing laundry and thought I had everything off the bed. I gathered up my Nexus 4 with my sheets and didn't realize it was in the washer until it had been submerged for several minutes. I dried it off and have had it under a fan for a couple days. I am going to put it in rice for a couple more.
Should I take it apart and put it in the rice?
Update: I have a little precision screw driver set but even the really small ones don't seem to fit the Nexus 4 screws. I guess I will just have to put the whole phone in the rice.

Do you really think someone is going to pay you full price or more if you mentioned you spilled water on it and the sensor does not work????? This is one of the dumbest things I have ever heard.
Sent from my Nexus 4 using xda premium

tylerxian said:
So I set my phone on the table, tried to pour myself a glass of water and spilled some water inside the phone. I tried testing the phone out and everything worked fine...except for the earpiece (where the water entered), I couldn't hear the person on the other end. So I immediately turned it off after (should've done it at the very beginning I know), blow dried it with hot air with the phone facing downwards until it got hot. Then I put it in a bag of rice overnight, just for safe measure and when I turned it on the next day I could hear the other side again, but the problem this time is the proximity sensor, which isn't detecting me.
Now I'm not able to use the keypad or go to speaker. My question is, is it easy to fix a proximity sensor without replacing it? I'm debating on whether I should sell it on eBay now, I think I would still get back the money I paid for it and maybe even a bit more.
Click to expand...
Click to collapse
tylerxian said:
Well, everything works except for the proximity sensor. Seems like everyone is buying Nexus 4's on eBay for $150-400 more than the asking price, I don't think I'm over-assuming that I might get most, if not all, of my money back if I were to sell it.
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Just sell it for parts - NOT FULLY WORKING on ebay, don't be misleading because it will just get you negative feedback and everyone will think you are a scammer, meanwhile paypal will get the buyers money back 100%..
Be stand-up and fully explain all the problems with a good description. You'll be surprised how much you can get for a cutting edge broken/not fully working smartphone.. Look at all the broken iPhone 5's for sale and how much people are getting for them at no-reserve auctions.. its pretty nuts.

Misfit77 said:
So I was doing laundry and thought I had everything off the bed. I gathered up my Nexus 4 with my sheets and didn't realize it was in the washer until it had been submerged for several minutes. I dried it off and have had it under a fan for a couple days. I am going to put it in rice for a couple more.
Should I take it apart and put it in the rice?
Update: I have a little precision screw driver set but even the really small ones don't seem to fit the Nexus 4 screws. I guess I will just have to put the whole phone in the rice.
Click to expand...
Click to collapse
Update? I'm wondering how waterproof this thing really is.

kristoff125 said:
Update? I'm wondering how waterproof this thing really is.
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Hi all,
my nex4 had a little bit of sand and water go into it, which rendered it useless.
Now it will not even turn on.
i have had the I.C circuitry cleaned off sand and also blown dry, still no luck. It will NOT turn on
I spoke to Google saying the phone wont turn on, they have agreed to give replacement.
Will there be any problems when i send back the old phone?
PS: i no its my mistake that i should not have let it come in contact with water, but hey it deftly was not much.
My galaxy S and S2 have taken abuse, but still function. This is definitely my mistake, tho.
Ramu

darkkid85 said:
Hi all,
my nex4 had a little bit of sand and water go into it, which rendered it useless.
Now it will not even turn on.
i have had the I.C circuitry cleaned off sand and also blown dry, still no luck. It will NOT turn on
I spoke to Google saying the phone wont turn on, they have agreed to give replacement.
Will there be any problems when i send back the old phone?
PS: i no its my mistake that i should not have let it come in contact with water, but hey it deftly was not much.
My galaxy S and S2 have taken abuse, but still function. This is definitely my mistake, tho.
Ramu
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Click to collapse
will google find out about water damange and charge me extra? pls advice.

Broke my screen - GoogleFI protection?

Hi All,
Haven't broken a screen in 4 years -first week with a bigger device slipped out of my hand when going into my pocket and the screen cracked. Weak as **** in my opinion but what are you going to do.
I contacted googlefi about nexus protect. They said they are going to be rolling out their own protection plan but could not tell me a launch date. Does anyone know anything about this?
I really can't believe this phone is that weak..
Sent from my Nexus 6P using Tapatalk

srs731 said:
Hi All,
Haven't broken a screen in 4 years -first week with a bigger device slipped out of my hand when going into my pocket and the screen cracked. Weak as **** in my opinion but what are you going to do.
I contacted googlefi about nexus protect. They said they are going to be rolling out their own protection plan but could not tell me a launch date. Does anyone know anything about this?
I really can't believe this phone is that weak..
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
It must have hit just right. The other night I was reading in bed and nodded off for a second while holding the 6p. It hit the side table, then the hardwood floor. I'm not using a case, just a Skinomi full body and screen Tech Skin, but there wasn't a scratch. (phew!) As far as Fi offering protection, I gave up on that route and bought a Square Trade warranty instead.

Yes! Horrible phone because the OP doesn't handle it properly. Shame on Gorilla Glass and Huawei! /s

adrman said:
It must have hit just right. The other night I was reading in bed and nodded off for a second while holding the 6p. It hit the side table, then the hardwood floor. I'm not using a case, just a Skinomi full body and screen Tech Skin, but there wasn't a scratch. (phew!) As far as Fi offering protection, I gave up on that route and bought a Square Trade warranty instead.
Click to expand...
Click to collapse
It did hit on the corner, the aluminum bezel bent right in which caused the glass to break - I have read many threads about the phone bending, I am a bit disappointed, I went with the 6p for the aluminum over plastic however this has only seemed to hurt me rather than help. Google told me their pricing options $5 / month and a $99 deductible however no idea when the plan was rolling out. They did advise I was eligible for when it comes out so now I guess I just have to wait. Phone works fine, just bothers me, I like my devices clean.
PaisanNYC said:
Yes! Horrible phone because the OP doesn't handle it properly. Shame on Gorilla Glass and Huawei! /s
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Click to collapse
Wow, someone is a bit full of themselves aren't they? Correct, I do believe that a phone SHOULD NOT break with one drop from pocket height, I've owned countless smart phones in the past 4 years, none of which I broke the screen in that time; while I do not drop my device often and I take care of them mistakes happen. (My galaxy S4 still looks brand new). Therefore I am critiquing the build quality of this phone.

Amazon tweeted this perfectly

PaisanNYC said:
Amazon tweeted this perfectly
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I'm not really sure what your point is, or why you are trolling. You are of no help to my thread. As I said mistakes happen, I made one, and dropped my phone. I'm not saying it is anyone's fault other than mine. I did however state I was DISAPPOINTED in the build quality as I do not believe one drop should crack a screen, especially from pocket height.

Just because someone doesn't agree with your opinions does not make them a troll. That word is thrown around WAY too many times around the here. I am not arguing with you, bud. But your bad luck doesn't mean that the phone is faulty. Glass shatters at different rates depending on speed, force, and angle. All of these phones you dropped did not drop at the same rate for these variables each time you dropped them. When the anger subsides, (and yes I get mad at myself also when i break something...human nature), just be an adult about it and chalk it up to a bad accident. Unless of course you are younger than an adult. In that case, I apologize and carry on

srs731 said:
I'm not really sure what your point is, or why you are trolling. You are of no help to my thread. As I said mistakes happen, I made one, and dropped my phone. I'm not saying it is anyone's fault other than mine. I did however state I was DISAPPOINTED in the build quality as I do not believe one drop should crack a screen, especially from pocket height.
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Click to collapse
One drop on the corner will break a screen.
I have seen iPhones, Android of various brands break from pocket height.
All you need it the right location, angle, etc.
There is nothing wrong with the phone, you dropped it and it broke.

You can get it replaced right now. Project Fi offering one time replacements for $100 bucks

Problem Solved -
Bought my phone with AMEX they have 90 day protection against broken devices. I can file a claim with them and they will refund my purchase price.

Glad it worked out well for you...

2nd day. Cracked. gonna cry

Case comes in Saturday....slipped off my lap getting out of car and this happened.

OMG. T.T I'm sooooo sorry. Yeah, this is the exact reason I bought cases before getting my phone. I can relate to having to wait to get a case, as that's what happened with both my S3 and S6. Was paranoid AF that I'd drop the phone and damage it.
Got lucky that nothing happened before I got the cases, though in the case of my S6, the guy I bought it from included one, which he didn't mention that he'd include one, so that was a nice surprise when I got the phone. But, since then, I definitely made sure I was prepared so I'd have something Day 1 of getting my S8+.
Is there anything you can do about it or... do you just have to live with a broken back?

Thanks. I'm going to switch out the back glass this weekend hopefully. Can't do anything about the scuffs on the plastic, but better than nothing

True, true. Until then, just be careful that you don't cut yourself on the glass. Just curious, how high was the drop? Crazy that it cracked so easily. Then again... it IS glass...

Literally 2.5 feet. Im kinda dissapointed:/

I already have two cases and a screen protector, i pick up my phone tomorrow.
Sorry this happened to you

it was my own carelessness not paying attention and lack of getting a case in time... altho i honestly didnt think id recieve the phone on the 19th either.

That's why I was using my s5 outdoor till I get my spigen case :crying: I'm sorry for your loss :crying:

Superbeeblaze said:
it was my own carelessness not paying attention and lack of getting a case in time... altho i honestly didnt think id recieve the phone on the 19th either.
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Know how it feels my s7 Edge has a cracked back even with the uag case on it

how can one be this careless , ouch

Omg I want to cry for you, I know how this happened when I dropped my note 5 a few weeks after getting it! The phone doesn't feel the same after

The drops that hit the corners are often killers.

Superbeeblaze said:
Literally 2.5 feet. Im kinda dissapointed:/
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... That's not even waist height. :/ Expected a corner dent or whatnot on the metal frame, buttttt... didn't think the glass would break at such a low height.

Who you buy it through?
Sent from my iPhone using Tapatalk

That corner damage looks worse than any of the drop test videos.
https://youtu.be/ZsaFc59FY6w?t=125

mrkoven said:
how can one be this careless , ouch
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how can one be this rude, is the better question!
No need to pour salt in the wound with insults.

You put the phone on your lap in your car? You kind of deserve it. It's an expensive phone, you should have been way more careful with it, especially without a case.

exparanoia said:
You put the phone on your lap in your car? You kind of deserve it. It's an expensive phone, you should have been way more careful with it, especially without a case.
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I've done this multiple times. It's not hard.

I had a few slips yesterday so have ordered a case that was delivered this morning!
I was going to leave it a few weeks but came to close to amazing it. I even left it I'm the house where I went out to do some . Even errands.
Running

Rule nunber 1. NEVER EVER EVER put a phone on your lap when in a car.
Im sorry that happen to your phone that sucks.
My wife drop her note 7 (second recall device) 10mins after walking out the store. Only crack the bad. I did a claim for it paid the $175 got a new one the next day and then 3 days later oh note 7 recalled again.
But me myself i like to have cases and screen protectors day one