Nexus 4 Water Damaged - Nexus 4 Q&A, Help & Troubleshooting

So I set my phone on the table, tried to pour myself a glass of water and spilled some water inside the phone. I tried testing the phone out and everything worked fine...except for the earpiece (where the water entered), I couldn't hear the person on the other end. So I immediately turned it off after (should've done it at the very beginning I know), blow dried it with hot air with the phone facing downwards until it got hot. Then I put it in a bag of rice overnight, just for safe measure and when I turned it on the next day I could hear the other side again, but the problem this time is the proximity sensor, which isn't detecting me.
Now I'm not able to use the keypad or go to speaker. My question is, is it easy to fix a proximity sensor without replacing it? I'm debating on whether I should sell it on eBay now, I think I would still get back the money I paid for it and maybe even a bit more.

How do you think you going to sell a faulty phone and get your money back at the same time?

Should've taken it apart and put the pieces in rice, not just the whole phone. Don't know if that could still fix the situation (since you already turned it back on), but you could always try that now.

TrueBrush said:
How do you think you going to sell a faulty phone and get your money back at the same time?
Click to expand...
Click to collapse
Well, everything works except for the proximity sensor. Seems like everyone is buying Nexus 4's on eBay for $150-400 more than the asking price, I don't think I'm over-assuming that I might get most, if not all, of my money back if I were to sell it.

tylerxian said:
Well, everything works except for the proximity sensor. Seems like everyone is buying Nexus 4's on eBay for $150-400 more than the asking price, I don't think I'm over-assuming that I might get most, if not all, of my money back if I were to sell it.
Click to expand...
Click to collapse
it's just disingenuous, hence you could look like kind of a **** for mentioning the possibility.

If you mention clearly that the phone is faulty on ebay, I would not say anything about it. However, if you hide this information and try to sell the phone as a 100% working, I'm wondering if this can be called fraud/misleading.
Sent from my Nexus 4 using xda premium

kypeth said:
it's just disingenuous, hence you could look like kind of a **** for mentioning the possibility.
Click to expand...
Click to collapse
It's not disingenuous if he describes the damage fully in the ebay ad.
Wouldn't surprise me if some desperate saddo did pay list price for a damaged nexus 4.
Sent from my Nexus 7 using xda premium

kypeth said:
it's just disingenuous, hence you could look like kind of a **** for mentioning the possibility.
Click to expand...
Click to collapse
My bad, but I would have definitely mentioned about it in the description if I were to sell it. I don't plan on deceiving anyone about any defects the phone might have.

I just looked into the issue about proximity sensors some more. Turns out it was my crap screen protector (Xtremeguard) that caused the issue, I took it off and voila, it detected me again. Guess I don't have to sell it afterall!

Haven't you heard, the 6months old rumour about the nexus 4 being waterproof wasn't true!

MatAuc12 said:
Haven't you heard, the 6months old rumour about the nexus 4 being waterproof wasn't true!
Click to expand...
Click to collapse
but it looks like it could be waterproofed pretty easy... there's no big holes other than the headphone/usb jack, speaker grills has cover
hydrophobic coating should do pretty good

James.UBC said:
but it looks like it could be waterproofed pretty easy... there's no big holes other than the headphone/usb jack, speaker grills has cover
hydrophobic coating should do pretty good
Click to expand...
Click to collapse
What about a clear coat of PlastiDip?
Sent from my Nexus 4 using xda premium

you should never dry it with hot air or blow dryer (next time use compress air)

Moved to Q&A
Sent from my Nocturnalized One XL using Forum Runner

So I was doing laundry and thought I had everything off the bed. I gathered up my Nexus 4 with my sheets and didn't realize it was in the washer until it had been submerged for several minutes. I dried it off and have had it under a fan for a couple days. I am going to put it in rice for a couple more.
Should I take it apart and put it in the rice?
Update: I have a little precision screw driver set but even the really small ones don't seem to fit the Nexus 4 screws. I guess I will just have to put the whole phone in the rice.

Do you really think someone is going to pay you full price or more if you mentioned you spilled water on it and the sensor does not work????? This is one of the dumbest things I have ever heard.
Sent from my Nexus 4 using xda premium

tylerxian said:
So I set my phone on the table, tried to pour myself a glass of water and spilled some water inside the phone. I tried testing the phone out and everything worked fine...except for the earpiece (where the water entered), I couldn't hear the person on the other end. So I immediately turned it off after (should've done it at the very beginning I know), blow dried it with hot air with the phone facing downwards until it got hot. Then I put it in a bag of rice overnight, just for safe measure and when I turned it on the next day I could hear the other side again, but the problem this time is the proximity sensor, which isn't detecting me.
Now I'm not able to use the keypad or go to speaker. My question is, is it easy to fix a proximity sensor without replacing it? I'm debating on whether I should sell it on eBay now, I think I would still get back the money I paid for it and maybe even a bit more.
Click to expand...
Click to collapse
tylerxian said:
Well, everything works except for the proximity sensor. Seems like everyone is buying Nexus 4's on eBay for $150-400 more than the asking price, I don't think I'm over-assuming that I might get most, if not all, of my money back if I were to sell it.
Click to expand...
Click to collapse
Just sell it for parts - NOT FULLY WORKING on ebay, don't be misleading because it will just get you negative feedback and everyone will think you are a scammer, meanwhile paypal will get the buyers money back 100%..
Be stand-up and fully explain all the problems with a good description. You'll be surprised how much you can get for a cutting edge broken/not fully working smartphone.. Look at all the broken iPhone 5's for sale and how much people are getting for them at no-reserve auctions.. its pretty nuts.

Misfit77 said:
So I was doing laundry and thought I had everything off the bed. I gathered up my Nexus 4 with my sheets and didn't realize it was in the washer until it had been submerged for several minutes. I dried it off and have had it under a fan for a couple days. I am going to put it in rice for a couple more.
Should I take it apart and put it in the rice?
Update: I have a little precision screw driver set but even the really small ones don't seem to fit the Nexus 4 screws. I guess I will just have to put the whole phone in the rice.
Click to expand...
Click to collapse
Update? I'm wondering how waterproof this thing really is.

kristoff125 said:
Update? I'm wondering how waterproof this thing really is.
Click to expand...
Click to collapse
Hi all,
my nex4 had a little bit of sand and water go into it, which rendered it useless.
Now it will not even turn on.
i have had the I.C circuitry cleaned off sand and also blown dry, still no luck. It will NOT turn on
I spoke to Google saying the phone wont turn on, they have agreed to give replacement.
Will there be any problems when i send back the old phone?
PS: i no its my mistake that i should not have let it come in contact with water, but hey it deftly was not much.
My galaxy S and S2 have taken abuse, but still function. This is definitely my mistake, tho.
Ramu

darkkid85 said:
Hi all,
my nex4 had a little bit of sand and water go into it, which rendered it useless.
Now it will not even turn on.
i have had the I.C circuitry cleaned off sand and also blown dry, still no luck. It will NOT turn on
I spoke to Google saying the phone wont turn on, they have agreed to give replacement.
Will there be any problems when i send back the old phone?
PS: i no its my mistake that i should not have let it come in contact with water, but hey it deftly was not much.
My galaxy S and S2 have taken abuse, but still function. This is definitely my mistake, tho.
Ramu
Click to expand...
Click to collapse
will google find out about water damange and charge me extra? pls advice.

Related

So you think the battery cover is too flimsy..

You've probably all seen this, but in case you haven't..
Heh that's awesome, I've been scared i'm going to break my cover the amount of times I take it off (sim switching). I guess I don't need to worry after all
wow
i was worried, not anymore lol
Nice to see that!
Damn, that made my heart skip a beat. Was waiting for the snap! Very impressive.
As nice as that was to see I think it's impossible to not be paranoid about breaking it!
Lol, i was so scared opening at first, didnt even want to open it cause it looked like it was going to snap
That's awesome! Goes to show you don't need a (heavy) unibody aluminium construction to have a strong phone!
I hope the rest of the plastic on the phone is as strong as the back cover
I always found the 'flimsy back cover' issue rather silly. Its easy to replace anyway should it break. It fits perfectly and its quite resistant to scratches.
When we get criticism for it remember.. Its not fragile glass (not naming names, but we know who uses that, and what a huge pain it is to replace..) and its not a unibody, easily scratched and expensive to replace.
Rovman said:
Heh that's awesome, I've been scared i'm going to break my cover the amount of times I take it off (sim switching). I guess I don't need to worry after all
Click to expand...
Click to collapse
+1 Very reassuring.
There are several topics about this issue posted. Here is one:
http://forum.xda-developers.com/showthread.php?t=1129181&highlight=battery+cover
WOW. That is some epic plastic. I LOVE how many of the reviews had to be very picky and said "the back cover is flimsy, and easily breakable"
SORRY WHAT??
Still not gonna attempt that with my back cover
The word "flimsy" is overused..
flimsy means weak, brittle.. sure to fail..
well also means thin.. but why not say thats its a thin back cover..
Yeah, I am also wondering that why everybody is so worried about the back cover. I think it is quite firm and sturdy. Not easy to scratch.
Also if I happen to scratch it I can always by a new one. So why to use some back cover? Maybe to cover the camera but most back covers don't give much extra protection to the camera.
Only complaint for this back is that when you get sweaty hands I think the plastic somehow sucks the moisture in it and even after i get clean hands the back cover feels a bit..smuggy
Thanks for the video post! The SGII is finally available here in the US for AT&T customers. Yesterday I went to the store and had a look but the flimsy/cheap feeling of the batter cover was the biggest turn-off for me. After seeing the video I feel better but still, I would like to see something more sturdy, like a metal cover. The closest thing I found discussed here is a metal-plated cover:
http://forum.xda-developers.com/showthread.php?t=1274616
Has anyone tried them yet or can suggest alternatives? For now I am holding off until the Nexus is announced next week...
Thanks!
Big thanks for this video, i was thinking of getting a few backup batteries from ebay (since it's cheap and i drain the juice like water), but afraid of breaking the back cover pins when i change the battery frequently, since it look so "skinny".
vyis said:
Big thanks for this video, i was thinking of getting a few backup batteries from ebay (since it's cheap and i drain the juice like water), but afraid of breaking the back cover pins when i change the battery frequently, since it look so "skinny".
Click to expand...
Click to collapse
I've been swapping batteries once a day for the past 3 months and my cover is just fine.
Still not quite convinced
I want the Galaxy Nexus but the back cover makes me cringe still. Does the fold line at 0:16 not worry anyone else?
I went to the store and took the cover off a GS2 and my stomach went into knots
djUniversal said:
I want the Galaxy Nexus but the back cover makes me cringe still. Does the fold line at 0:16 not worry anyone else?
I went to the store and took the cover off a GS2 and my stomach went into knots
Click to expand...
Click to collapse
I dont think there has been any broken battery cover threads tbh.
Sent from my GT-I9100 using xda premium

Had an accident

I had an accident on my bike today... got bumped from behind by a car while going at 50 or so and lost control of the bike. Got saved by my helmet, rolling away and this fancy biking jacket my brother got me (think it has kevlar in it) but my bag flipped open and my Note went flying.
So I'm okay and thankful for that. But my Note hit the ground hard and split open... It's got two deep scratches on the glass (about 2mm long each) and a few lighter ones, plus a big scrape on the plastic casing at the bottom. This sucks so much .
Do you guys know if I could give it to Samsung to replace the glass? Will that be expensive? My phone's working fine but every time I look at it, those scratches almost physically hurt.
Its the first time I've ought such an expensive phone. Can't bear to see it like this...
Don't know about fixing the note but glad you are okay!
Sent from my Galaxy Nexus using xda premium
That was terrible man. Glad you are okay, but sad with your note. I have a question, dont you guys buy insurance with such an expensive phone?
I pay 36 norwegian kroner/month (about 7 USD) in insurance, so I am covered if my GNote get stolen or smashed in an accident like this.
joshnichols189 said:
Don't know about fixing the note but glad you are okay!
Click to expand...
Click to collapse
Thank you!
Me too. Managed to slow the bike a bit so I was fine, didn't even get anything more than a few minor scratches on me. Was just a bit shaken up, and really pissed. The stupid car sped off when he saw I was okay.
Actually feel a little guilty for feeling so crappy about my phone when I'm okay.
roxxy said:
That was terrible man. Glad you are okay, but sad with your note. I have a question, dont you guys buy insurance with such an expensive phone?
I pay 36 norwegian kroner/month (about 7 USD) in insurance, so I am covered if my GNote get stolen or smashed in an accident like this.
Click to expand...
Click to collapse
[ignore this]Don't have insurance for phones easily available here. I think. (I live in India).
Sorry. Was just looking. I was just ignorant about that. There are insurance policies are there or phones here, just not advertised.
TorrentialDownpour said:
I had an accident on my bike today... got bumped from behind by a car while going at 50 or so and lost control of the bike. Got saved by my helmet, rolling away and this fancy biking jacket my brother got me (think it has kevlar in it) but my bag flipped open and my Note went flying.
So I'm okay and thankful for that. But my Note hit the ground hard and split open... It's got two deep scratches on the glass (about 2mm each) and a few lighter ones, plus a big scrape on the plastic casing at the bottom. This sucks so much .
Do you guys know if I could give it to Samsung to replace the glass? Will that be expensive? My phone's working fine but every time I look at it, those scratches almost physically hurt.
Its the first time I've ought such an expensive phone. Can't bear to see it like this...
Click to expand...
Click to collapse
You should be happy your not injured as it could have been worse, especially when your on a bike, as for the phone...if you don't like it how it looks try and contact Samsung or take it to where you bought it from and ask how much it would cost to fix ...i'd pay £100 for it if it came to that for a phone worth so much.
TorrentialDownpour said:
Do you guys know if I could give it to Samsung to replace the glass? Will that be expensive? My phone's working fine but every time I look at it, those scratches almost physically hurt.
Click to expand...
Click to collapse
I don't know where you are physically located, but in the UK, I'd expect the car driver's insurance to pay for repairs to your note (assuming you were not at fault of course!). Failing that, your household contents insurance might cover it.
Regards,
Dave
TorrentialDownpour said:
I had an accident on my bike today... got bumped from behind by a car while going at 50 or so and lost control of the bike. Got saved by my helmet, rolling away and this fancy biking jacket my brother got me (think it has kevlar in it) but my bag flipped open and my Note went flying.
So I'm okay and thankful for that. But my Note hit the ground hard and split open... It's got two deep scratches on the glass (about 2mm long each) and a few lighter ones, plus a big scrape on the plastic casing at the bottom. This sucks so much .
Do you guys know if I could give it to Samsung to replace the glass? Will that be expensive? My phone's working fine but every time I look at it, those scratches almost physically hurt.
Its the first time I've ought such an expensive phone. Can't bear to see it like this...
Click to expand...
Click to collapse
Give it to Samsung??? You need to sue the **** out of the person who bumped you.
TorrentialDownpour said:
Thank you!
Me too. Managed to slow the bike a bit so I was fine, didn't even get anything more than a few minor scratches on me. Was just a bit shaken up, and really pissed. The stupid car sped off when he saw I was okay.
Actually feel a little guilty for feeling so crappy about my phone when I'm okay.
[ignore this]Don't have insurance for phones easily available here. I think. (I live in India).
Click to expand...
Click to collapse
What the hell dude? The retailers always ask you to insure the device when you buy it for a small one time only amount. I had my galaxy s2 insured. Didn't bother with the note though. Did you manage to get the plate number of the car? And yeah, hope you recover fast, physically and psychologically...
Sent from my GT-N7000 using XDA App
Just got my motorcycle permit, Im sad to hear what happened. Glad you are ok. Phones can be replaced. You cannot.
That said, motorcycle riders should look into Boblbee products. Specifically their class 2 back protector aka backpack and their cellphone holder designed to survive such accidents.
http://www.boblbee.com/
stefan.buddle said:
Give it to Samsung??? You need to sue the **** out of the person who bumped you.
Click to expand...
Click to collapse
It's called "an accident" for a reason.
Sorry about your accident bro! All that matters is that you are ok. Last month i've changed my screen under warranty (screen issues, lines etc) and a saw that the glass is glued to the amoled, it's one big sandwich, it comes with the front facing camera, home button, speaker and the screen plastic bezel. The screen with all the parts is around 300$.
Good luck!
Sent from my GT-N7000 using xda premium

Dropped my N4 in the toilet WTF

So I was relieving myself after a double thanksgiving dinner this morning and I was reading the XDA forums (Of course).. The phone landed square on my mess and dropped through and continued to end up in the hole in the bottom of the toilet. I fished it out with my bare hand because well, its a nearly 400 dollar phone and I just dont care - I'll just not bite my nails for a couple days after I wash them.
Thanks to google for the Non-Removable battery! I'm basically f*cked. The phone was still turned on and working through all of this. I wiped all the crap and water off of it, set it down and thought about what the hell I could do. I frantically flung the phone up and down in the swinging motion to try to get the water and crap out from inside it, which it seemed to only be coming out of the speaker hole and ear hole. OMG. I put it in a bag of white rice (which will probably turn brown) and stuck it in a cabinet. I'm afraid to even go look at it. I don't know if I should tear it down and try to clean it but let me tell you, I'm glad I ordered 2 of them. I'm still waiting on the other which is on back order.
Is there anything else I can do? How long should I leave it in the rice? The phone wasn't in the toilet long, but It's probably going to smell forever. /sigh
OMG.... That's the most horrifying thing I've read in ages.
Did you warm the rice first?
Best story I ever read! Cept for the your phone is shyte now. Sorry bout that.
Did you buy it on a visa or mastercard?
I know for a fact that visa covers Theft, loss, and Damage for the first 90 days.
I dropped my last nite. I about freaked. I stoppd up and it slid off my lap and onto a stone slab of cement.
Lucky for me, not a scratch. Well lucky for visa. Cause I would get them to replace it.
tweaked said:
Did you buy it on a visa or mastercard?
I know for a fact that visa covers Theft, loss, and Damage for the first 90 days.
Click to expand...
Click to collapse
AMEX & Discover Card too.
If you used a credit card to purchase the phone, you are good .
Yikes, sorry to hear that. I dropped my bluetooth headset into the dog's water dish yesterday morning, if that's any consolation. Haven't taken it out of the rice yet to see if it still works.
tweaked said:
Best story I ever read! Cept for the your phone is shyte now. Sorry bout that.
Did you buy it on a visa or mastercard?
I know for a fact that visa covers Theft, loss, and Damage for the first 90 days.
I dropped my last nite. I about freaked. I stoppd up and it slid off my lap and onto a stone slab of cement.
Lucky for me, not a scratch. Well lucky for visa. Cause I would get them to replace it.
Click to expand...
Click to collapse
Does it cover fecal damage?
Sent from my Nexus 4 using xda app-developers app
What a sh!t story.
VoiD_Dweller said:
So I was relieving myself after a double thanksgiving dinner this morning and I was reading the XDA forums (Of course).. The phone landed square on my mess and dropped through and continued to end up in the hole in the bottom of the toilet. I fished it out with my bare hand because well, its a nearly 400 dollar phone and I just dont care - I'll just not bite my nails for a couple days after I wash them.
Thanks to google for the Non-Removable battery! I'm basically f*cked. The phone was still turned on and working through all of this. I wiped all the crap and water off of it, set it down and thought about what the hell I could do. I frantically flung the phone up and down in the swinging motion to try to get the water and crap out from inside it, which it seemed to only be coming out of the speaker hole and ear hole. OMG. I put it in a bag of white rice (which will probably turn brown) and stuck it in a cabinet. I'm afraid to even go look at it. I don't know if I should tear it down and try to clean it but let me tell you, I'm glad I ordered 2 of them. I'm still waiting on the other which is on back order.
Is there anything else I can do? How long should I leave it in the rice? The phone wasn't in the toilet long, but It's probably going to smell forever. /sigh
Click to expand...
Click to collapse
This made me lol for reals! Best and worst story I've heard in a while. I feel bad for that poor phone..
SELL IT ON EBAY HAHAHAHA someone who is dumb enough to pay $$$ extra will get a surprising overwhelming smell from their BNIB NEXUS 4!!
estallings15 said:
OMG.... That's the most horrifying thing I've read in ages.
Did you warm the rice first?
Click to expand...
Click to collapse
No I didn't but I think its working because the rice seems to be swelling and the bag has a layer of moisture inside it
tweaked said:
Best story I ever read! Cept for the your phone is shyte now. Sorry bout that.
Did you buy it on a visa or mastercard?
I know for a fact that visa covers Theft, loss, and Damage for the first 90 days.
I dropped my last nite. I about freaked. I stoppd up and it slid off my lap and onto a stone slab of cement.
Lucky for me, not a scratch. Well lucky for visa. Cause I would get them to replace it.
Click to expand...
Click to collapse
I bought it on a MC Check card from my bank, so I'll call in a little bit and see what happens.
How long should I leave it in the rice? I wouldn't sell it on ebay but since I bought two maybe I'll give this one to my girlfriend and keep the one that's on back order, thank god she's not on XDA she will never know. I had finally talked her out of using her iPhone and switching over to Android. If it still smells or anything and still works I can always just say they are made overseas with somewhat of a toxicy smell to them because of the plastics they use or something I guess?
VoiD_Dweller said:
No I didn't but I think its working because the rice seems to be swelling and the bag has a layer of moisture inside it
I bought it on a MC Check card from my bank, so I'll call in a little bit and see what happens.
How long should I leave it in the rice? I wouldn't sell it on ebay but since I bought two maybe I'll give this one to my girlfriend and keep the one that's on back order, thank god she's not on XDA she will never know. If it still smells or anything and still works I can always just say they are made overseas with somewhat of a toxicy smell to them because of the plastics they use
Click to expand...
Click to collapse
Her face has probably been in just as bad of places anyway. Good plan.
Leave it for AT LEAST 8 hours in the rice.
Make sure you clean it and wash your hands after.
**** happens ;(
omg i think i just shat myself laughing
oh man thanks for sharing this funny story... It made me laugh couple times.
But yeah this is my biggest nightmare as well, good luck hope you can get it clean and never ever sell it.
Sent from my Galaxy Nexus using Tapatalk 2
Tear it apart and clean it with some distilled water (correct me if that's not right) make sure the battery is out. Let it sit after cleaning for like a week. Last step get a good Bluetooth headset so you don't have to press it against your face lol.
Sent from my Nexus 4 using Tapatalk 2
droidmakespwn said:
Tear it apart and clean it with some distilled water (correct me if that's not right) make sure the battery is out. Let it sit after cleaning for like a week. Last step get a good Bluetooth headset so you don't have to press it against your face lol.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Yeah, distilled is non-conductive as I recall. That's why they always recommended for liquid cooled computers in case of a leak.
VoiD_Dweller said:
No I didn't but I think its working because the rice seems to be swelling and the bag has a layer of moisture inside it
I bought it on a MC Check card from my bank, so I'll call in a little bit and see what happens.
How long should I leave it in the rice? I wouldn't sell it on ebay but since I bought two maybe I'll give this one to my girlfriend and keep the one that's on back order, thank god she's not on XDA she will never know. I had finally talked her out of using her iPhone and switching over to Android. If it still smells or anything and still works I can always just say they are made overseas with somewhat of a toxicy smell to them because of the plastics they use or something I guess?
Click to expand...
Click to collapse
Dont give that to your girlfriend thats kind of um gross lol, definately sell it to an unsuspecting random person on ebay, spritz some cologne in the box and your golden lol
VoiD_Dweller said:
So I was relieving myself after a double thanksgiving dinner this morning and I was reading the XDA forums (Of course).. The phone landed square on my mess and dropped through and continued to end up in the hole in the bottom of the toilet. I fished it out with my bare hand because well, its a nearly 400 dollar phone and I just dont care - I'll just not bite my nails for a couple days after I wash them.
Thanks to google for the Non-Removable battery! I'm basically f*cked. The phone was still turned on and working through all of this. I wiped all the crap and water off of it, set it down and thought about what the hell I could do. I frantically flung the phone up and down in the swinging motion to try to get the water and crap out from inside it, which it seemed to only be coming out of the speaker hole and ear hole. OMG. I put it in a bag of white rice (which will probably turn brown) and stuck it in a cabinet. I'm afraid to even go look at it. I don't know if I should tear it down and try to clean it but let me tell you, I'm glad I ordered 2 of them. I'm still waiting on the other which is on back order.
Is there anything else I can do? How long should I leave it in the rice? The phone wasn't in the toilet long, but It's probably going to smell forever. /sigh
Click to expand...
Click to collapse
Funniest sh*t Ive read...
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
I feel your pain, thanks for sharing and good luck in the recovery
Sywepd form my DsereiS

Is the S 4 too weak?

I just pulled the S4 out of my trouser pocket (front) and the screen has been broken. :crying:
It did not drop or so but I went some kilometers in the car and it got some tension in the pocket Apparently the plastic chassis is rather soft and could not save the screen enough.
Can you show some pictures
Sent from my GT-I9500 using Tapatalk 2
Here you are. You can see the crack only when you look very closely. Don't know how to photograph this. When the screen is off you don't see nothing.
Id say it is a bit weak, Ive cracked my front glass (digitiser is fine) between the home button across the menu touch to the side. Ok I dropped it from 4 feet onto concrete but I dropped my S2 about a hundred times before the screen gave. It (S4) is still fully functioning so doesn't bother me, It was the second drop- the first just dented and chipped the chrome effect plastic surround bezel that really should be made of titanium on this phone as its so light and fragile.
I wont swap it on insurance exchange until I break it proper and it is unusable, Orange UK are very good with insurance, £25 admin fee and courier swap the next day.
Ive only had it 2 weeks !
loggy said:
Id say it is a bit weak, Ive cracked my front glass (digitiser is fine) between the home button across the menu touch to the side. Ok I dropped it from 4 feet onto concrete but I dropped my S2 about a hundred times before the screen gave. It (S4) is still fully functioning so doesn't bother me, It was the second drop- the first just dented and chipped the chrome effect plastic surround bezel that really should be made of titanium on this phone as its so light and fragile.
I wont swap it on insurance exchange until I break it proper and it is unusable, Orange UK are very good with insurance, £25 admin fee and courier swap the next day.
Ive only had it 2 weeks !
Click to expand...
Click to collapse
You should be more careful with your devices. You seem to drop them a lot. In less than two weeks you dropped your S4 two times. Something is definetly wrong with you. Put on a soft case at least.
Sent from my GT-I9505 using xda premium
MaKTaiL said:
You should be more careful with your devices. You seem to drop them a lot. In less than two weeks you dropped your S4 two times. Something is definetly wrong with you. Put on a soft case at least.
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Thanks, good advice, Ive just ordered one of >> these<< .I've got 2 years with this S4 so I may as well try not to break it as I really do tend to drop my phones a lot.. lol..
I put my phone in my front pocket all the time and this scares me before I got my S4.
tricki said:
I just pulled the S4 out of my trouser pocket (front) and the screen has been broken. :crying:
It did not drop or so but I went some kilometers in the car and it got some tension in the pocket Apparently the plastic chassis is rather soft and could not save the screen enough.
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I seriously doubt the phone broke like that from just being in your pocket. Are you telling the whole story? I've had my S4 in my pocket every day since it was available on April 25th and it's still perfect. Oh yeah, I work in elevator constriction
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Buy rigid screen covering cases, pockets aren't safe they're either tight and exert pressure or they're loose and bang about, the phone is worth a lot of money and deserves protecting.
tricki said:
Here you are. You can see the crack only when you look very closely. Don't know how to photograph this. When the screen is off you don't see nothing.
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There's definitely more to this story that you aren't telling us.
tricki said:
Here you are. You can see the crack only when you look very closely. Don't know how to photograph this. When the screen is off you don't see nothing.
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That's a cracked amoled and not the glass, which explains why you can't see anything with the screen off.
If you've ever seen an s3 / s4 amoled you'd know exactly how thin and fragile they are. Best way to explain it is like an egg shell. It breaks to bits when any pressure is exerted on it.
So it seems that pressure from your trousers has flexed the body and cracked the inner amoled screen.
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Tricki, same happened me mate. Contacted o2 uk thru chat and explained what happend. They shipped me a new s4 straight away as its within the first 28days of purchase. The courier took the broke one back to o2. Hope you can get urs changed
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sxi200 said:
That's a cracked amoled and not the glass, which explains why you can't see anything with the screen off.
If you've ever seen an s3 / s4 amoled you'd know exactly how thin and fragile they are. Best way to explain it is like an egg shell. It breaks to bits when any pressure is exerted on it.
So it seems that pressure from your trousers has flexed the body and cracked the inner amoled screen.
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glynnd said:
Tricki, same happened me mate. Contacted o2 uk thru chat and explained what happend. They shipped me a new s4 straight away as its within the first 28days of purchase. The courier took the broke one back to o2. Hope you can get urs changed
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Thank you for your reply. It might be that there were some keys in my pocket when I had to carry some heavy stuff around.
Now I learned how fragile it is the hard way. I just hate those flip cover cases but it is "highly recommended" apparently.
I purchased the unit two weeks ago. I will see how nice the return policy is.
Your not alone Tricki There are at least 3 other threads with the same reports of the S4 breaking in pockets!
Mine broke in my pocket also!
To all these people saying there must be more to this story, mine was taken out of my car mount, put in my front right empty pocket (screen towards leg) after I got out of my car, I walked into my house took the phone back out of my pocket to discover the LCD had cracked! No physical damage anywhere on the outside of the phone, digitiser completely fine! Phone has never been dropped and hasn't been knocked on anything! Every other phone I have ever owned well over a dozen, over even more years has survived being carried like this!
To say the Amoled is very thin and fragile in the S4 is an understatement!
This is not new. Happend to the Galaxy S3 as well: https://community.verizonwireless.com/thread/777720?start=0&tstart=0
Pro tip of the day, dont leave your phone in the pocket when you are sitting somewhere.
Phones are suitable for pockets but not sitting on them...
shadowcore said:
Pro tip of the day, dont leave your phone in the pocket when you are sitting somewhere.
Phones are suitable for pockets but not sitting on them...
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Thank you - but I don't sit on my front pockets. Anyway I thought a "Life Companion" would be a bit more durable
tricki said:
Thank you - but I don't sit on my front pockets. Anyway I thought a "Life Companion" would be a bit more durable
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Actually, your report made me think about amoled displays. If they have this type of weakness, it makes them really fragile compared to LCD displays.
Also, my tip was meant to be general. I sometimes forget my phone on the pocket but I usually tend to take it out before sitting. Your report makes me think about this even more.
I wonder if this happens on other non-oled devices.
And one more thing,just because your pocket is on the front does not mean that a phone does not slide to the side.
Never heard of problems like this from the S2. I used to have one. I never took special care about it. It just worked fine and survived some drops.
I think a phone should survive some stress. Perhaps it is just the combination of size and plastic chassis.with the Galaxis which followed the S2.
bad apple?
https://www.youtube.com/watch?v=q3mhAVC6cBA

S4 Screen cracked in front jeans pocket! Galaxy S4 is very weak!

I have been so careful with my S4, never dropped it. Looking after it. Today I put my phone in my front jeans pocket like always. Got in the car and after a 5 minute drive got out and the screen is showing funny colors and its cracked ;(
I have had many phones in this front jeans pocket (They all lived) and somehow a slight bend has done this. Very weak, if you ask me we are going to see a lot of this as it seems the phone is not the strongest at all. Time for a unibody HTC I think. I've had it with Samsung's plastic crap.
My phone will be up on ebay if anyone wants an i9500 for spares.
Edit: The gorilla glass is fine, its the amloed behind that cracked.
you must of sat on it or something because mine is always in my front pocket (screen facing my leg) and no problem..
tft said:
you must of sat on it or something because mine is always in my front pocket (screen facing my leg) and no problem..
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One more guy who doesn't take care his phone, "Oh my god, my phone just broke, I did nothing, It broke itself. samsung suuuuucks, I will go HTC one!!!"
Of course. Always samsung build quality, always the manufacturer fault.
Madawcisrich said:
One more guy who doesn't take care his phone, "Oh my god, my phone just broke, I did nothing, It broke itself. samsung suuuuucks, I will go HTC one!!!"
Of course. Always samsung build quality, always the manufacturer fault.
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As you see the glass didnt break... so it is definitly a thing to worry about...
It was in my front pocket, that is all. I did not sit on it. Many phones have lived in my front pocket. My S4 did not like it. Yes its my fault of course. Just saying that in my experience its weak! Very weak. Infact this is the first phone I have broken ever.
Yes im mad...Just saying this phone is weak. I'm no HTC fanboy, just going to get a unibody that will survive front jeans pocket better than this.
And its very strange that the glass did not break. Just the top of the amoled.
shox22 said:
As you see the glass didnt break... so it is definitly a thing to worry about...
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My point exactly, should not have broken. But did. Its weak, or my S4 had a weakness of sorts. 799 usd down the drain....
Call samsung and your cell phone carrier and see what they can do. Google for replacement parts and fix it yourself. Also should always get a protector case for this multi hundred dollor phones. If you can spend $200-$600 for a phone spending $50 for case is nothing. Wish you luck.
Hendrickson said:
It was in my front pocket, that is all. I did not sit on it. Many phones have lived in my front pocket. My S4 did not like it. Yes its my fault of course. Just saying that in my experience its weak! Very weak. Infact this is the first phone I have broken ever.
Yes im mad...Just saying this phone is weak. I'm no HTC fanboy, just going to get a unibody that will survive front jeans pocket better than this.
And its very strange that the glass did not break. Just the top of the amoled.
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This should be covered under warranty imo, assumung there are no marks or damage caused by dropping the phone or something similar. Call a repair centre and turn it in for warranty repair, i think they will cover it.
This has happened a few times now to people on here and is clearly an issue with this phone. The phone glass screen cracking is one thing. The Amoled itself without the glass being damaged is something else and a clear design fault. I'd be f*****g livid if this happened to mine and would expect a replacement or at least a repair.
Pagnell said:
This has happened a few times now to people on here and is clearly an issue with this phone. The phone glass screen cracking is one thing. The Amoled itself without the glass being damaged is something else and a clear design fault. I'd be f*****g livid if this happened to mine and would expect a replacement or at least a repair.
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I searched around and yep. It seems i'm not the only one. The phones amoled can crack that easy has to be a design flaw. I'm thinking maybe it was heat changes too? But my front pocket, come on. Its BS. I will call Samsung tomorrow and see what they can do. I hope this has a happy ending.
Mine did this too, but i didn't even sit down, put it in my pocket after getting out of the car walked into the house took it back out my pocket, cracked amoled, glass undamaged!
This is now the 5th thread on here that I have seen about this problem and posted in!
There's a picture of mine in one of the other threads
Sent my phone to samsung who say its physical damage so not covered under warranty!
Lets hope if enough people complain they might repair them!
the other threads :-
http://forum.xda-developers.com/showthread.php?t=2284944
http://forum.xda-developers.com/showthread.php?t=2260083
http://forum.xda-developers.com/showthread.php?t=2280272
http://forum.xda-developers.com/showthread.php?t=2273212
Lots of people saying we must have dropped them and its not very common, but threads like this are popping up every few days!
How many have to report this before people start taking it serious and start to believe there just might be a build/quality issue!!
Let us know your results good luck! Think you might have issues proving it is design fault and you didn't drop it etc (i do belive you but these companies are A holes)
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SATAN999 said:
Mine did this too, but i didn't even sit down, put it in my pocket after getting out of the car walked into the house took it back out my pocket, cracked amoled, glass undamaged!
This is now the 5th thread on here that I have seen about this problem and posted in!
There's a picture of mine in one of the other threads
Sent my phone to samsung who say its physical damage so not covered under warranty!
Lets hope if enough people complain they might repair them!
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Ouch so Samsung will not fix it! I will see what they say tomorrow. Its clearly a design fault. Because I have had many phones in my jeans front pocket and no issues till know. Its stupid that this happened. Hopefully Samsung will do something about this! Did you manage to recovery your files of the phone?
Edit: Maybe its the heat in our pocket that made the screen crack. I did have it glass facing my leg like always come to think of it.
Almost all reports of the LCD cracking have been caused by stress with quite a few people mentioning "pockets." It's pretty clear the SGS4 because of its thinness and near bezel-less display is more prone to stress damage than the SGS3 was. But since Samsung never published a stress guarantee for the SGS3 or said the SGS4 would be better or worse people with damaged panels have acted as scouts warning others about stressing the SGS4. I'd be shocked if any of these cracked panels were repaired under warranty and if they are it would be considered goodwill. So with what's known either don't subject the SGS4 to stress or buy another phone if it's a concern. Samsung's not going to change the design or repair damaged displays carte blanche because it's too hard to tell what's been caused by user damage and what's a stress crack which, in a way, could be considered user damage also (it didn't crack by itself ). And with no implied durability guarantees from Samsung it’s going to be awfully hard fighting them as what’s “weak” or “strong” isn’t defined so everyone’s expectations are just that; expectations. I'm sure this isn't what people want to hear but it's pretty much the state of the union.
Mine is always in my pocket and my jeans are not that loose wt all. I wear a tight fit
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Hendrickson said:
I searched around and yep. It seems i'm not the only one. The phones amoled can crack that easy has to be a design flaw. I'm thinking maybe it was heat changes too? But my front pocket, come on. Its BS. I will call Samsung tomorrow and see what they can do. I hope this has a happy ending.
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gotta be faulty screen lol they do drop tests on this ****s and it survives
btemtd said:
Mine is always in my pocket and my jeans are not that loose wt all. I wear a tight fit
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Then one day soon you will have a surprise. A dead screen like the others here including myself.
Hendrickson said:
Ouch so Samsung will not fix it! I will see what they say tomorrow. Its clearly a design fault. Because I have had many phones in my jeans front pocket and no issues till know. Its stupid that this happened. Hopefully Samsung will do something about this! Did you manage to recovery your files of the phone?
Edit: Maybe its the heat in our pocket that made the screen crack. I did have it glass facing my leg like always come to think of it.
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Yep also put screen towards leg to protect it, just in case I do knock into anything!
Also had over a dozen phones over a dozen yrs and never ever broken one before!
Used kies to back up the phone, as it still starts up fine
I will just have to be very careful with my S4
SATAN999 said:
Yep also put screen towards leg to protect it, just in case I do knock into anything!
Also had over a dozen phones over a dozen yrs and never ever broken one before!
Used kies to back up the phone, as it still starts up fine
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Added a list of the other threads I have seen in my first post (no 11)

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