Database Users

Need assistance w/ DIY A500 Repair (Power Button) *ACER FIXED IT!*

I'll have to take pictures later when I get home so you all can have a better understanding of my problem.
My power button stopped working two days ago (no click or reaction when pressed). I never filled out any of my warranty things & I have no idea what my serial number is. So any who, I opened up my tablet and carefully disconnected the battery and all necessary connectors so that I could see what was causing the button issue. Turns out, the power button switch had disconnected from the circuit board.
I went and bought a soldering iron but after a few attempts I realized that I was going to have to go a different route. The chip itself has five connections to the board and these connections are under the chip itself. What is the best way for me to reconnect this chip to the board? I'm thinking of purchasing some thermal adhesive and seeing if that does the trick since without this part I'm looking at a large paperweight. Any suggestions?

I'd like to help, but without seeing how it actually is I'm having trouble with that. And I don't feel comfortable opening my tablet without a good reason.
Could you perhaps supply a few pictures?

WereCatf said:
I'd like to help, but without seeing how it actually is I'm having trouble with that. And I don't feel comfortable opening my tablet without a good reason.
Could you perhaps supply a few pictures?
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Added two pictures, sorry if they're not clear enough. The whole thing is pretty much trash unless I'm able to repair this or get it to someone that can. People should be aware when they push their power button super hard - doesn't have anything keeping the chip firming in place.

Jigga0o7 said:
I'm thinking of purchasing some thermal adhesive and seeing if that does the trick since without this part I'm looking at a large paperweight. Any suggestions?
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Thermal adhesive might not be the best idea. It's primarily meant for conducting heat, and thus it seems most thermal adhesives are somewhat electrically conductive. In other words you could possibly create a short and fry something.
In theory I agree that using something glue-like substance would be the easiest way to go, but you need to find something that is not electrically conductive in the least and when it dries/cools down that it hard. If it becomes a soft blob you'll find you're still having issues with the switch staying down and connected.
I'd personally still go with soldering it down and then applying something to ensure it stays there, but you'd need a very tiny soldering iron -- like e.g. one used by clocksmiths -- and steady hands. And preferably some experience with soldering something so small.

Your eleven digit serial # is inside the cover of the sd card door, a one year warranty is on all acer tablet, if they cannot fix it they would have given you a new one from the place of purches mine would be staples, i call acer usa all the time, i call today and ask if the 500 will get ICS the answer was when google release the code they will..

I would suggest soldering it, its the only thing that will hold the switch in place long term. They do make a conductive adhesive for electronic circuit board repair, but it is more for repairing boards, not really for attaching components. It wouldn't be too hard to solder it back on, just get some solder wick and remove all the old solder first, then re-attach the switch with new solder. If you don't feel comfortable doing it, take it to your local TV/Electronic repair shop. Since its already out and all they would have to do is re-solder the switch, it probably wouldn't cost too much to do. Although what the other poster said about returning it to Acer to have them repair it is probably the smartest answer. If it does have a year warranty, then that's what I'd do.

Thanks everyone for the advice. Ill get acer on the horn tomorrow to try and see what's what.
Sent from my HTC Vision using XDA App

I believe once you've opened up your tablet, your Acer warranty is VOID. Sorry.

Any insight as far as how they would know? I called acer last night and was given all the info as far as how to send it back. Hopefully if they notice I did some tinkering, they'll just fix it anyway and bill me or something. I definitely regret panicking about this situation & opening it up when that was totally unnecessary.
Sent from my HTC Vision using XDA App

There should be a tamper-evident seal underneath the MicroSD/SIM compartment door. It rips when you disassemble the tablet. It is a little black square sticker that says something like "Warranty void if broken" (I dunno exactly, I already removed mine completely). It's hard to miss.

heretic said:
There should be a tamper-evident seal underneath the MicroSD/SIM compartment door. It rips when you disassemble the tablet. It is a little black square sticker that says something like "Warranty void if broken" (I dunno exactly, I already removed mine completely). It's hard to miss.
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I couldn't find it, looked for a while. I'm going to be sending mine off today. Hopefully they'll just fix or replace it. If they send it back to me unrepaired it's not the end of the world. I'll just count it as a loss and buy a new tab early next year. Definitely wouldn't be another Acer though; that power button connection isn't nearly as sturdy as it should be.

UPDATE:
I sent my device to the Acer location in Temple, TX and received an email from them this morning that it has been repaired and that I will soon be emailed with a tracking number. Hopefully that's true and not just a template response though.

well for those worried about the power button getting lose my electronics firm have used a hich tech substance called hot glue to hold things in place

Jigga0o7 said:
UPDATE:
I sent my device to the Acer location in Temple, TX and received an email from them this morning that it has been repaired and that I will soon be emailed with a tracking number. Hopefully that's true and not just a template response though.
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Good to hear that.

Did you root,flash any roms on your tablet? I was just wondering because mine has the same problem, power button not working, and may have to send it back to acer for repair. I am a little worried that they would find out that I flashed a rom and would not repair it. Thanks

slow_DC4 said:
Did you root,flash any roms on your tablet? I was just wondering because mine has the same problem, power button not working, and may have to send it back to acer for repair. I am a little worried that they would find out that I flashed a rom and would not repair it. Thanks
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Yep it was modded in every way. Rooted, Thor rom on it etc. Thing is, they probably didn't know any of that until they'd already fixed the power button. I'll report back on Wednesday as to whether or not they actually fixed it or if they replaced it with another.

Jigga0o7 said:
Yep it was modded in every way. Rooted, Thor rom on it etc. Thing is, they probably didn't know any of that until they'd already fixed the power button. I'll report back on Wednesday as to whether or not they actually fixed it or if they replaced it with another.
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Ok, thanks for letting me know, sounds exactly like mine. Have to give the Costco concierge service a call tomorrow to see what they say, whether to send it to acer or get another one through Costco.

slow_DC4 said:
Ok, thanks for letting me know, sounds exactly like mine. Have to give the Costco concierge service a call tomorrow to see what they say, whether to send it to acer or get another one through Costco.
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If I were you, I'd try Costco first. Especially if you're like me in the way that I HAAAAATE having to wait for things to come. They've had it since last Wednesday and I'll be refreshing the fedex tracking website like 100 times per minute looking for updates.

Gonna go pick it up from fedex once I get off work. Will report back as far as the repair status/replacement. If they did repair or replace, that's a very good showing on Acer's end as far as their product support since I opened the unit and had it rooted.

Ok, looking forward to your reply. I called costco and apparently I was past the return period so I have to send it to acer for repair. Just out of curiosity, did they charge you for anything?
Sent from 234 Elm Street

USB Port Broke and must UNROOT to send Back

The port on Kindle Fire i believe broke, won't charge and is not recognized by my computer. Amazon is sending me a replacement one and i have to send them mine but i cannot access adb or superoneroot to UNROOT it. What can i do? Battery is less than 9%.

cjweiner92 said:
The port on Kindle Fire i believe broke, won't charge and is not recognized by my computer. Amazon is sending me a replacement one and i have to send them mine but i cannot access adb or superoneroot to UNROOT it. What can i do? Battery is less than 9%.
Click to expand...
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ota unroot app
Sent from my Kindle Fire using xda premium

Totally forgot I that app installed. Do you think i need to get rid of anything else? Like Market?

Why don't you just reset to factory, which should wipe it clean?
NOTE: I haven't done this whilst rooted, but pretty sure it gets you back to a pretty clean install. What's the worst that could happen?!

That would totally work i'm sure, i need %40 battery tho and i have under %5 left. I unrooted it and got rid of the apps that use root. Hopefully they don't wanna be assholes about it. They send you a replacement one and you send yours back. I can't imagine they are going to ask for theirs back if they discover mines rooted? Has anyone heard of that happening?

cjweiner92 said:
That would totally work i'm sure, i need %40 battery tho and i have under %5 left. I unrooted it and got rid of the apps that use root. Hopefully they don't wanna be assholes about it. They send you a replacement one and you send yours back. I can't imagine they are going to ask for theirs back if they discover mines rooted? Has anyone heard of that happening?
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Yeah, figured your battery would be low by now! But if you think about it, if the USB is broken and you run it down to 0%, how are they going to know it's rooted before they send you a new one?!

No but I heard of them charging a fee if something is wrong with the one you send back and it is clearly not something they did wrong but something the user did.
Sent from my Kindle Fire using Tapatalk

sl0ttedpig said:
Yeah, figured your battery would be low by now! But if you think about it, if the USB is broken and you run it down to 0%, how are they going to know it's rooted before they send you a new one?!
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I hope your right!
CrackMonkey91 said:
No but I heard of them charging a fee if something is wrong with the one you send back and it is clearly not something they did wrong but something the user did.
If i do have to pay a fee hopefully it's not to ridiculous. I told them it wouldn't charge and that's the problem i reported so hopefully it all works out.
Sent from my Kindle Fire using Tapatalk
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My Kindle died so we'll just have to wait a see. Appreciate all the replies. Thanks around for you guys. Happy to see that i read this forum all the time and when i run into a problem people are their to help me out.

CrackMonkey91 said:
No but I heard of them charging a fee if something is wrong with the one you send back and it is clearly not something they did wrong but something the user did.
Sent from my Kindle Fire using Tapatalk
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I wouldn't be too worried about it. Amazon are pretty great when it comes to returns. They don't tend to ask too many questions, and as it's a hardware failure (or so it would seem), then I think they will look at the return information, plug it in, see it doesn't charge/power up and then send you another one. If there are no signs of visible damage, I think you'll be fine. But, what are your other options right now in any case? You're still in warranty, just take the plunge.
Stupid question time, but I'm presuming that you've tried different cables, stock charger etc.?

Ya. It was charging on the couch and fell a few feet onto the carpet cable first. Bent the charger and bit and I'm assuming damaged the port on the kindle. Tried a few different cords and got nothing.
Sent from my PC36100 using XDA App

Are they replacing it under extended warranty or just regular warranty?

just under regular warranty

Shouldn't you be buying a new one? It's not their fault you broke it is it?

a side note
unrelated but may be useful info.
i bought 2 fires at best buy and bought extended accident ins. on both. The representative told me that there was no reason to buy it for both since they "don't keep track of the serial numbers" and "only look to see you have the insurance on one"
I still got it on both just in case there is a V2.0 next year and i have to use it on both. I'm sure more dishonest people could figure out how to game the system.

Got a quick question.
My KF was not working but now it's fine, Amazon already sent me a new KF. If I send my original KF back and use the new one, will they give me a hard time about the original KF not being broke once they receive it?

bal1985 said:
Got a quick question.
My KF was not working but now it's fine, Amazon already sent me a new KF. If I send my original KF back and use the new one, will they give me a hard time about the original KF not being broke once they receive it?
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Did you get the new one yet? Personally, I'd send the new one back to them, and keep your existing one. They *may* give you a hard time about it, if you sent them a working one, but it depends on their returns process, and how closely they are looking at these things.

usb loose already
I got the kindle fire on the 21st,, and yesterday the 26th it stopped charging, kinda. the USB port is loose. I used it a lot in bed watching movies and had it plugged in so I guess it was used a bit more than usual for less than a week and the charing port is broken? Has anyone else had aproblem like this? I'm just afraid this is something that will continue to happen until they stop replacing it. Also my battery takes 6 hours to charge and lasts about 2 with the wifi on and doing stuff. is this normal too? Do I just have a lemon?

Hard to quantify what you are getting compared to others without a real idea of what it is you are doing.
If you are playing games a lot, then yes, the battery will go down faster.
Mine lasts about a day, day 1/2 with normal use. I rarely play games on it though, mostly network surfing/reference etc... with WiFi forced on all the time.
I only charge it when it is getting low and don't top off.
As for the USB plug, if you don't take care, any device will have problems with the USB charging port.
I've had my Kindle Fires since they started shipping. Got it the day they started shipping.

GbizzleMcGrizzle said:
I got the kindle fire on the 21st,, and yesterday the 26th it stopped charging, kinda. the USB port is loose. I used it a lot in bed watching movies and had it plugged in so I guess it was used a bit more than usual for less than a week and the charing port is broken? Has anyone else had aproblem like this? I'm just afraid this is something that will continue to happen until they stop replacing it. Also my battery takes 6 hours to charge and lasts about 2 with the wifi on and doing stuff. is this normal too? Do I just have a lemon?
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I think you have a lemon. I would call and talk to CS about it. It should last a lot longer than 2 hours. I think it got over 5 hours in video playback tests (streaming video).
As for the OP, Amazon offers an extended warranty that includes accident protection for 50 bucks (I think, might be 40), seems like something you should add. Probably going to add it to all 4 of mine as well. 2 years of not having to worry about it.

Yea I understand all of that, but I'm just onderin if it's an issue that will come up often. I don't really have my own computer at the moment, so I've been using it for music and movies. I had the same thing happen to my cellphones but that was after years and a lot of abuse. But if this happened after only 5 days it will happen again eventually. I'm just wondering if this is an issue all the KF have or maybe i just have a lemon. the port itself was loose in the case when I got it,, but all that play is why it's not working now. I guess I'm trying to figure out if I can get one that isn't loose right off the bat or if they're all a bit loose.
The E-ink kindles are fantastic and don't have this problem at all (and I tend to do more reading when I can't screw around)
I guess i'm just hoping it's a lemon, so I can have another.

Kindle Fire got wet!

I'm new here so I'm hoping somebody can help me. My kindle fire got wet about a week ago and stupid me the first thing I did was wipe it down and turn it on to make sure it still worked. It did at that time and still a few hours later although the battery had died. Upon recharging it no longer worked. First it was stuck in the yellow triangle mode...then alternated between that and the kindle fire logo. My computer would recognize it for a second then the kindle would reboot and it was gone. I researched for days and tried so many things and nothing worked. The sd card cannot be mounted, it's like it disappeared so I can even do anything via TWRP. NOW it is stuck in a total BLUE kindle fire logo boot and doesn't ever stop!
Have I destroyed my kindle or can it be fixed via the factory cable?
Please help me

I'm assuming it was fine before the water incident. Maybe send it back to Amazon and see what they think? You never know, they might exchange one for you.
Otherwise, you can always sell it on eBay as is, and might even get a good price for it. Just make sure the starting bid price is reasonable, as not many people are going to bid for it, unless they are technical people who reckon they can fix it up and resell it.
A factory cable is unlikely to fix it, as it is obviously a hardware problem. Maybe a short in circuits or something. Your biggest mistake was that you turned it on as soon as you wiped it down. How long was it in the water? If it had any water inside it at all, you should have shut it down completely and let it dry out somewhere with good air circulation for at least a day.

are you running ICS?

jji7skyline said:
I'm assuming it was fine before the water incident. Maybe send it back to Amazon and see what they think? You never know, they might exchange one for you.
Otherwise, you can always sell it on eBay as is, and might even get a good price for it. Just make sure the starting bid price is reasonable, as not many people are going to bid for it, unless they are technical people who reckon they can fix it up and resell it.
A factory cable is unlikely to fix it, as it is obviously a hardware problem. Maybe a short in circuits or something. Your biggest mistake was that you turned it on as soon as you wiped it down. How long was it in the water? If it had any water inside it at all, you should have shut it down completely and let it dry out somewhere with good air circulation for at least a day.
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i agree with everthing here
Taxion said:
are you running ICS?
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what does that have to do with anything?

Taxion said:
are you running ICS?
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Yeah that's a valid question. If you drop the Kindle in water and it's running ICS, it can get damaged. The best water protection comes with Jellybean. Jellybean prevents the water from leaking in and messing up the code. smh.

veeman said:
Yeah that's a valid question. If you drop the Kindle in water and it's running ICS, it can get damaged. The best water protection comes with Jellybean. Jellybean prevents the water from leaking in and messing up the code. smh.
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i dont care who you are, thats funny right there

un4givn85 said:
i dont care who you are, thats funny right there
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You know? I have to agree with you

jji7skyline said:
I'm assuming it was fine before the water incident. Maybe send it back to Amazon and see what they think? You never know, they might exchange one for you.
Otherwise, you can always sell it on eBay as is, and might even get a good price for it. Just make sure the starting bid price is reasonable, as not many people are going to bid for it, unless they are technical people who reckon they can fix it up and resell it.
A factory cable is unlikely to fix it, as it is obviously a hardware problem. Maybe a short in circuits or something. Your biggest mistake was that you turned it on as soon as you wiped it down. How long was it in the water? If it had any water inside it at all, you should have shut it down completely and let it dry out somewhere with good air circulation for at least a day.
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Yeah I think you are right with the short circuit...and I realized my mistake directly after I did it It was only in the water a second. Embarrassingly my pool over-flowed while I was lying beside it. It flowed out onto my cellphone, my husbands cellphone and the kindle. I picked them all up immediately but water most def got inside...I'm sure of it

Yes, that is funny.
I asked because since i went to ICS if i use a USB charger for my droid i've been stuck in the same screen, in addition to having other charging issues. I was speculating the problem might not be water related but an unnoticed problem associated with charging (3.0)
I agree a short seems most likely, I was just looking for a possible alternative to check before sending it in with fingers crossed.

If you don't want to send it in, feel free to take it apart yourself and see if you can fix anything. Likely not, as the battery may have bust. There is an easy to follow guide on ifixit.com for taking apart a Kindle Fire.
Remember though, it voids the warranty, so I'd recommend just sending it to Amazon first.

If all else fails and you can ship to England. Then I want the motherboard
sent from my Gnex running Trinity kernel & Awesome's JB rom

My Paperwhite got wet and was still within Amazon's one year regular (didn't buy extended) warranty. I was honest with them and, even though water damage is not covered, they were nice enough to replace it anyway. I am long time Amazon Prime/Kindle Unlimited member and don't know if that swayed their decision, but go to their support website. It's worth a try! They are VERY nice. I did have to send mine to them, but they sent UPS return label, and I had replacement within 5 days!

I Need A MotherBoard W/Working Charging Port

The kids f-ed up the charging port on the Fire I let them have since I got my N7. If anyone has a mother board that works I'll gladly pay a fair value for it. Post here or hit me up on pm. Thanks.

Josepho1997 said:
Any site that sells a KF Motherboard is out of stock. And I need mine. When my usb port got messed up, I sent it in for a new one. Maybe you could get a new one...
You could also try to find a bricked Kindle Fire and use it's motherboard.
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Most bricked Kindles will be failed flashes of the "no more bootloader" variety, meaning problem is inside the mobo and you need some serious SMT soldering mojo to bring it back to life. That's why everyone seems to be stocking every single goddamn part EXCEPT the motherboard.
Speaking of soldering, that's probably the route you'll have to take. IIRC the microUSB port is SMT with some nice big leads, if you've done through-hole and have a steady hand you'll have no problem swapping a whole new one on there, or just soldering wires to the board.

roothorick said:
Most bricked Kindles will be failed flashes of the "no more bootloader" variety, meaning problem is inside the mobo and you need some serious SMT soldering mojo to bring it back to life. That's why everyone seems to be stocking every single goddamn part EXCEPT the motherboard.
Speaking of soldering, that's probably the route you'll have to take. IIRC the microUSB port is SMT with some nice big leads, if you've done through-hole and have a steady hand you'll have no problem swapping a whole new one on there, or just soldering wires to the board.
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Yeah my soldering skills aren't the greatest, I drink ALOT lol, so my hands aren't that steady but I'll give it a shot.

+1 for honesty
Sent from my MB855 using xda premium

So I hope I don't jinx it by saying so but as of right now it is charging like it should. Either my soldering skills have improved or I got lucky. New rule in the house... I'm the only one to plug and unplug the charger from now on and absolutely no one plays with it while its charging.

When my charging port got messed up, i just flashed the stock rom back and shiped it to amazon. They gladly replaced it.but im guessing your fire is not in warrenty
Sent from my Amazon Kindle Fire using xda app-developers app

powerpoint45 said:
When my charging port got messed up, i just flashed the stock rom back and shiped it to amazon. They gladly replaced it.but im guessing your fire is not in warrenty
Sent from my Amazon Kindle Fire using xda app-developers app
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No warranty for me... bought second hand.

neilrl79 said:
No warranty for me... bought second hand.
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Where did you purchase replacement usb port, part number etc. I have one failing now, exact same cause.

[Q] A501. Can I boot with broken power button?

Hi,
The power button is broken on my Acer A501.
For 1 year I kept it going without rebooting. Plugin it to the wall would turn it on from deep sleep.
Now just messed up unplugging a usb thumb drive and the tablet frozen and discharged completely.
I can't find a way to force it to boot anymore.
Is the a way force it to boot without using the power button?
Any help would be very appreciated.
Thanks,
Francois

francoisr said:
Hi,
The power button is broken on my Acer A501.
For 1 year I kept it going without rebooting. Plugin it to the wall would turn it on from deep sleep.
Now just messed up unplugging a usb thumb drive and the tablet frozen and discharged completely.
I can't find a way to force it to boot anymore.
Is the a way force it to boot without using the power button?
Any help would be very appreciated.
Thanks,
Francois
Click to expand...
Click to collapse
Hey Francois, the answer is no unfortunately. However, several people in the past have had the same issue, and basically they take the case apart and glue the PWR button back on. Should be some old threads in the Q & A which cover what they did to repair it.
Seems these tablets are starting to fall apart this year. Mine just hard bricked for it's final time last night. None of our good tools can get it back, and I'm one of the "BrickMasters" :laugh::laugh:
If you were in Moscow, I would just let you change your mainboard, into my case (PWR button works)

Moscow Desire said:
Hey Francois, the answer is no unfortunately. However, several people in the past have had the same issue, and basically they take the case apart and glue the PWR button back on. Should be some old threads in the Q & A which cover what they did to repair it.
Seems these tablets are starting to fall apart this year. Mine just hard bricked for it's final time last night. None of our good tools can get it back, and I'm one of the "BrickMasters" :laugh::laugh:
If you were in Moscow, I would just let you change your mainboard, into my case (PWR button works)
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Click to collapse
Thank you Moscow Desire.
I don't have the pleasure to know Moscow yet, unfortunately.
I'm aware of the the button repair with glue or soldering, which is beyond my technical abilities. I do software, not hardware... I know I could get it repaired for $50 in USA, plus shipping, but that approaches the cost of a replacement tablet as prices have lowered a lot. The A501 was a great, awesome product 3 years ago, but its age starts to show...
Before sending for repair or thrashing it, I wanted confirmation it can't be jump started... Your answer confirms it is not possible.
I'll check with some more technically inclined friends to see if the can fix it.
Thanks,
Francois

francoisr said:
Thank you Moscow Desire.
I don't have the pleasure to know Moscow yet, unfortunately.
I'm aware of the the button repair with glue or soldering, which is beyond my technical abilities. I do software, not hardware... I know I could get it repaired for $50 in USA, plus shipping, but that approaches the cost of a replacement tablet as prices have lowered a lot. The A501 was a great, awesome product 3 years ago, but its age starts to show...
Before sending for repair or thrashing it, I wanted confirmation it can't be jump started... Your answer confirms it is not possible.
I'll check with some more technically inclined friends to see if the can fix it.
Thanks,
Francois
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Yeah, pretty much they just aren't worth the cost of repair. Heck, I think you can buy a working one for about $50 bucks anyhow.
But the glue method is pretty easy I think, if I remember right.
Here's a link to the service manual
http://forum.xda-developers.com/showthread.php?t=1720657
But hey, if you're gonna thrash it, how about sending me it's mainboad? :laugh:
My bootloader memory partition got corrupted beyond repair yesterday (my little girls entertainment).
I have an A701 (nice display, but rest of tablet is junk. No more Acer for me) Think I will got Sammy for the newer 10.1 model.

Moscow Desire said:
Yeah, pretty much they just aren't worth the cost of repair. Heck, I think you can buy a working one for about $50 bucks anyhow.
But the glue method is pretty easy I think, if I remember right.
Here's a link to the service manual
http://forum.xda-developers.com/showthread.php?t=1720657
But hey, if you're gonna thrash it, how about sending me it's mainboad? :laugh:
My bootloader memory partition got corrupted beyond repair yesterday (my little girls entertainment).
I have an A701 (nice display, but rest of tablet is junk. No more Acer for me) Think I will got Sammy for the newer 10.1 model.
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Click to collapse
Thankd for the manual. I might give it a try, with some help.
Do anyone know if it could be booted up using a docking station? http://www.acer.ae/ac/en/AE/content/model/LC.DCK0A.001. I see a Power button on the remote control. Or directly via the dock pins, maybe shorting some?
Just checking.
Thanks for any info.

francoisr said:
Thankd for the manual. I might give it a try, with some help.
Do anyone know if it could be booted up using a docking station? http://www.acer.ae/ac/en/AE/content/model/LC.DCK0A.001. I see a Power button on the remote control. Or directly via the dock pins, maybe shorting some?
Just checking.
Thanks for any info.
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I have no idea. Docking stations never were that popular, at least not over here.
Good luck Mate!
MD