Related
Ok, i've given up.
My HD2 is driving me nuts, i've been taking it for granted for a long time, but i've decided to send my HD2 for repairs.
Maybe some users can identify themselfs in my symptoms and perhaps go for a repair as well. I'll try to keep you guys up to date on this situation.
Status:
18/10 - Received my repair ticket. Scheduled pickup tomorrow between 08:00 and 10:00 GMT +1.
19/10 - Phone got picked up by courier service, 8.30AM in the morning.
20/10 till 25/10 - No change in status and/or picked up!
26/10 - Decided to call after a prolonged status update. Summary of conversation: "Yes, everything is fine. No the status hasn't been changed, but you should receive your phone back in about a total of 2 weeks, so somewhere next week i guess."
27-10 till 2/11 -- No change in status and message.
3-11 - Received a package back with my repaired phone! Results: Boardswap, phone shutdown while diagnosing at the repair center. They even replaced my camera lens!
Total repair time due: 15 days
The following below describes the problems that occur (allot!), perhaps you can identify yourself in this as well.
Issie:
- Phone restarts (randomly) and holds at the HTC boot logo when back(bottom)cover feels warm-to-hot.
- Phone reboots when back(bottom)cover is warm, but not hot enough to hang at HTC boot logo, but soon after booting to Windows mobile, the device may reboot again.
Happens when:
- Browsing Internet (3G/HSDPA)
- Listening to Music (through SD card)
- Playing a game
- Having a (long) phone call the device
(temporarily) fix for issue:
1. Do a ‘Battery-Pull’ (extracting the battery) which shuts down the device.
2. Let it cool down for a couple of minutes until the back(bottom)part doesn’t feel warm enough anymore.
3. Re-insert battery, and restart phone.
4. If cooled down enough, the phone will restart correctly when powering up the device, until issue happens again, where step 1 needs to be done again.
The above mentioned issue don’t happen when the devise isn’t put under ‘load’ (I.e: use applications/browse(the web)/music etc). Putting the phone in sleep/standby or just sending a text message will not reboot the phone.
Tried the following official fixes:
- Hard Resetting the device > Issue remains.
- Updating to a new (official) ROM (RUU_Leo_HTC_NLD_1.48.404.2_Radio_Signed_15.28.50.07U_2.05.51.05_2_Ship.exe )
> Issue remains, even after a Hard reset with above noted ROM.
- Formatting and/or removing the SD card from the Device > Issue remains.
Tried the XDA fixes:
- Different Radios: Any radio in the official HD2 Radio topic
- Many different Roms
- Formatted the SD card, tried a different one, and even None.
Concluding:
Seeing to have tried all options relating to a software issue, I think this might be a hardware issue.
Contact with HTC:
Having sent some messages over with HTC they sent me this last message:
[name]
(Benelux Support
(Tech)) Close Pending Hi Maseo, Thank you for letting me know. It really sounds like a hardware issue. Please let us know if you need anything else. Kind Regards, 2010/10/18 12:42:46
I have the exact same problem and tomorrow it is going to the repair center. Unfortunately I have a crack in the digitizer, I hope they don't use it as pretext to charge me extra!
relic said:
I have the exact same problem and tomorrow it is going to the repair center. Unfortunately I have a crack in the digitizer, I hope they don't use it as pretext to charge me extra!
Click to expand...
Click to collapse
My screen is still in mint condition, only thing that cracked if my camera-glass due to a bump against my table at home.. But more then that it's nothing.
I've noticed more people having the problem, so i thought maybe more people have my issues as well and could go for a repair after seeing this topic.
maseo said:
My screen is still in mint condition, only thing that cracked if my camera-glass due to a bump against my table at home.. But more then that it's nothing.
I've noticed more people having the problem, so i thought maybe more people have my issues as well and could go for a repair after seeing this topic.
Click to expand...
Click to collapse
They will blame your problem on humidity in the device after the camera glass cracked. Did you change the camera-glass? I suggest you do that before you send it for repair otherwise you have to pay for the repairs as it does not fall under warranty (check on ebay for camera glass lens).
I think we're both in the same pickle:/
I am crossing my fingers they won't charge me.
relic said:
They will blame your problem on humidity in the device after the camera glass cracked. Did you change the camera-glass? I suggest you do that before you send it for repair otherwise you have to pay for the repairs as it does not fall under warranty (check on ebay for camera glass lens).
I think we're both in the same pickle:/
I am crossing my fingers they won't charge me.
Click to expand...
Click to collapse
I haven't. And a device breaking down from the camera end is highly unlikely.
It's impossible for me to replace it now as it's being picked up tomorrow morning. If they have to repair it, so be it. As long as it's not a outrageous high price..
You got experience in this, them blaming me in case of humidity, or you just guessing?
maseo said:
I haven't. And a device breaking down from the camera end is highly unlikely.
It's impossible for me to replace it now as it's being picked up tomorrow morning. If they have to repair it, so be it. As long as it's not a outrageous high price..
You got experience in this, them blaming me in case of humidity, or you just guessing?
Click to expand...
Click to collapse
After speaking with their customer rep they pointed out to me that it is possible that the device malfunctions because of cracks leading to humidity and temperature problems. And that is not under warranty.
If your camera lens is cracked, it is easy for them to blame it on humidity due to the crack. This is a possible scenario, I can't predict but if we learned anything from repair under warranty, companies will to blame it on the customer before they fix it under warranty.
My advice to you is to cancel the pick up and reschedule another one later, go to ebay and buy a second hand glass lens and glue it yourself. It cost you less than 5$ to do that. Better than relying on their repair and end up paying hundreds of dollars. This way you eliminate the excuse of them blaming the defect on you.
relic said:
After speaking with their customer rep they pointed out to me that it is possible that the device malfunctions because of cracks leading to humidity and temperature problems. And that is not under warranty.
If your camera lens is cracked, it is easy for them to blame it on humidity due to the crack. This is a possible scenario, I can't predict but if we learned anything from repair under warranty, companies will to blame it on the customer before they fix it under warranty.
My advice to you is to cancel the pick up and reschedule another one later, go to ebay and buy a second hand glass lens and glue it yourself. It cost you less than 5$ to do that. Better than relying on their repair and end up paying hundreds of dollars. This way you eliminate the excuse of them blaming the defect on you.
Click to expand...
Click to collapse
Sounds plausible, but that wouldn't make sense in the way the device is manufactured. The CPU/GPU/Radio base i at the bottom. Any malfunctioning due to possible humidity in the camera would only lead to a malfunctioning camera, and that's not the case at this time.
Given, if i had more time i might have placed it, but i'm not in the occasion to do that right now.
I'll just have to keep my fingers crossed, im more afraid they'll go at you for a broken digitizer..
maseo said:
I'll just have to keep my fingers crossed, im more afraid they'll go at you for a broken digitizer..
Click to expand...
Click to collapse
I wish you the best. Let's keep each other updated on the situation. I am curious to hear good news!
relic said:
I wish you the best. Let's keep each other updated on the situation. I am curious to hear good news!
Click to expand...
Click to collapse
The same goes to you! I'm very curious on what will happen..!
gonna miss my phone though..
maseo said:
The same goes to you! I'm very curious on what will happen..!
gonna miss my phone though..
Click to expand...
Click to collapse
Double check this. Pull your battery and make sure that none of the pins are bent and touching each other. This has caused some issues, but not exactly the one you're describing but it can't hurt to check. If they are bent, straighten them out and see if the issue is resolved.
dipaolnv said:
Double check this. Pull your battery and make sure that none of the pins are bent and touching each other. This has caused some issues, but not exactly the one you're describing but it can't hurt to check. If they are bent, straighten them out and see if the issue is resolved.
Click to expand...
Click to collapse
Thanks, but to no avail.
Those 3 pins were straight and sitting nice and snuggly against each other.
i also have a battery problem battery seems to be dying. under 30% phone becomes unstable. also sometimes doenst want to load or boot.
last 2 must be a connector problem (indeed it must be. put battery in without taking care to put contact points in the 3 little squares then the battery doesnt work)
ive mailed custumer service, it must be part of the warranty so i want a new battery
avathar behemoth said:
i also have a battery problem battery seems to be dying. under 30% phone becomes unstable. also sometimes doenst want to load or boot.
last 2 must be a connector problem (indeed it must be. put battery in without taking care to put contact points in the 3 little squares then the battery doesnt work)
ive mailed custumer service, it must be part of the warranty so i want a new battery
Click to expand...
Click to collapse
My problem has nothing to do with the battery at all.. don't hijack this topic for something un-related..
Day 2:
Phone is still enroute to HTC Service Center according to the Servicetracker..
how long does it take to deliver a phone i wonder..
My experience with HTC customer services
In the case of my HD2 (same symptoms):
Went back to Standard ROM/Radio/Bootloader Friday 17/09/10
Confirmed problem still existed on standard software 17/09/10
Called HTC customer services 18/09/10
Collection booked for Monday 20/09/10
Confirmation email received that phone had been received 21/09/10
Status changed from "Received your phone" to "Repairing your phone" 03/10/10
Status changed to "Awaiting despatch" (or something similar) 03/10/10
Received email confirmation phone was being shipped back to me 04/10/10
Received phone back with new IMEI (presume new motherboard) 05/10/10
All in all, I was without the phone for 2 weeks but I have no complaints about the service at all. A message telling me what they'd done to fix the problem would've been nice, but it's fixed and working perfectly so I'll forgive them for that.
After a week without my HD2, my spare phone was really annoying me due to it's lack of capability (HTC StrTrk) so I bought an Orange San Francisco, used it until my HD2 came back then sold it to someone I work with for what I paid for it.
Yeah, the fun thing is, is that the service center is almost figuratively around the corner, still they said it could take up to 2 weeks though.
I'm gonna get a Nokia 5800 as a lend-phone from a friend of mine.
I was looking into getting the Desire HD possibly this friday, but that's just too much as next to having the HD2, haha!
maseo im not trying to hijack anything!
maybe your sister if she looks nice.. so pls dont use that tone!
seems to be a battery issue with your phone so it seems with mine... it could also be a connector/motherboard problem so my post was on topic.
i submitted a problem to tech support and got a ticket they want me to call cust service to check my phone, i dont want to lose it for at least 2 weeks.
i want to get a new battery! so ill try to get that.
(also you reply a lot... do you want your posts to go up or something? )
avathar behemoth said:
maseo im not trying to hijack anything!
maybe your sister if she looks nice.. so pls dont use that tone!
seems to be a battery issue with your phone so it seems with mine... it could also be a connector/motherboard problem so my post was on topic.
i submitted a problem to tech support and got a ticket they want me to call cust service to check my phone, i dont want to lose it for at least 2 weeks.
i want to get a new battery! so ill try to get that.
(also you reply a lot... do you want your posts to go up or something? )
Click to expand...
Click to collapse
Don't want to keep bumping it without no-reason, im just replying that's all ;-)
If it were a battery problem it would show other symptoms, ditto for the connector. Im more confident it's more hardware related, but to be precise what, i don't know.
A new battery is quite inexpensive, why don't you just get one? Saves you the hassle of getting (or trying to get) a new one through HTC.
Day 3 that my phone is underway, takes ages for a small trip by courier apparently ?
maseo said:
Don't want to keep bumping it without no-reason, im just replying that's all ;-)
If it were a battery problem it would show other symptoms, ditto for the connector. Im more confident it's more hardware related, but to be precise what, i don't know.
A new battery is quite inexpensive, why don't you just get one? Saves you the hassle of getting (or trying to get) a new one through HTC.
Day 3 that my phone is underway, takes ages for a small trip by courier apparently ?
Click to expand...
Click to collapse
ya I have the same thing still underway.
relic said:
ya I have the same thing still underway.
Click to expand...
Click to collapse
My god.. almost a week further, it's still enroute?!
how's it going on your end relic?
26/10: Decided to call after a prolonged status update. Summary of conversation: "Yes, everything is fine. No the status hasn't been changed, but you should receive your phone back in about a total of 2 weeks, so somewhere next week i guess."
mine has done this a couple of times now since i bought it new in december. it always seems to be when it gets a bit "too" empty it doesn't like turning on anymore even though I have it charging etc. always i've been able to recover from it by doing some mixture of charging/powering on etc.
last night i came to my 101 and it seemed to have suffered the same fate.... so did the usual tricks but it isnt waking. the light is coming on and turns off after holding it down for 7 secs but i see nothing on the screen. last time i checked it a couple of days ago it had about 60% battery left. Is there any way of determining if it is truly dead or if the screen is dead (plugged into usb but not getting any of the usual beep bop noises, but i think from memory you had to select to use it as storage device within android which i obviously cant do)
So now i'm crapping myself since I am totally at a loss as to what i can do. its never been opened etc but I installed the dev rom. I cant honestly think that Archos could possibly put ANY hardware issue down to the fact you had a dev rom installed (bought from currys, uk if it makes any difference... no doubt they have no stock to replace so most likely will say that they will have to return to archos)
Any advice much appreciated
thanks
To reset the Tablet you have to press way longer then 7 Seconds.
It states 10 but sometimes it needs 20.
After that you have to wait 10 seconds and then shortpress the powerbutton.
7/10/20 secs all do the same and the light turns off after about 7 seconds. no matter how long i leave it whether its plugged in or not nothing happens other than the light coming back on
currys have just told me that they have to inform users to deal directly with archos
just called them and they've given me an RMA number. still scared about the whole warranty/dev rom thing though (didnt have the nerve to mention it)
thefunkygibbon said:
currys have just told me that they have to inform users to deal directly with archos
just called them and they've given me an RMA number. still scared about the whole warranty/dev rom thing though (didnt have the nerve to mention it)
Click to expand...
Click to collapse
Dis you tried to use a flashlight to see is there something on screen (in case of the backlight is OFF/DEAD).
Can you still access your tablet using adb?
Cheers.
thefunkygibbon said:
currys have just told me that they have to inform users to deal directly with archos
just called them and they've given me an RMA number. still scared about the whole warranty/dev rom thing though (didnt have the nerve to mention it)
Click to expand...
Click to collapse
Well, they are pretty clear that if you install SDE or any other type of root solution you void the warranty. So you might expect a charge for the service.
what is with the good old "let the tablet warm up (20-25 degrees celsius), connect it with usb to the pc and at last connect the charger to the tablet"-trick?
or was it first charger then usb? i can't remember but i had this with my A70, too...
sailormoon17 said:
what is with the good old "let the tablet warm up (20-25 degrees celsius), connect it with usb to the pc and at last connect the charger to the tablet"-trick?
or was it first charger then usb? i can't remember but i had this with my A70, too...
Click to expand...
Click to collapse
no joy from that too
on a more positive note, i can actually get the device seen over usb (think pc must have been playing up earlier too.. not my day today!)
detects it as a 101it and mounts both drives although windows is saying that neither are formatted (odd). cannot see anything on the display so doesnt seem to be the backlight thats died. looks like the whole screen has.
has anyone else here had any prior experience with SDE archos devices and warranty? I mean, really.. they'd be pushing it to expect people to believe that a display would die because of someone installing some unsupported software?!
unit sent off on friday.
guess noone here has had a faulty SDE/rooted unit that they needed to return to archos then. odd
thefunkygibbon said:
unit sent off on friday.
guess noone here has had a faulty SDE/rooted unit that they needed to return to archos then. odd
Click to expand...
Click to collapse
Looks like you're our test case then
Best of luck!
ExploreMN said:
Well, they are pretty clear that if you install SDE or any other type of root solution you void the warranty. So you might expect a charge for the service.
Click to expand...
Click to collapse
People throw the "voids your warranty" thing around way toooo much. Let me be clear, modding your device CANNOT void a entire warranty. If I send my full rooted EVO in because of a faulty LCD, they HAVE to fix it or I can sue them. Theres something called the magnuson moss warranty act, which in a nut shell states that, what you did has to have caused the problem. Did rooting your device break it? Mostly likely not because it doesn't mess w/ the boot loader. If they give you crap about rooting or modding ask them if your mod directly contributed to the unit failing. If they say no but still give you crap throw the magnuson moss warranty act at them.
I see this all the time w/ cars, I used to be big on 8thcivic.com when I had my 07 Civic Si. People would bring their cars in w/ say, a modded computer or exhaust w/ a unrelated problem like transmission or something. If they gave them crap, the second they mentioned the magnuson moss act they shut up and fixed the problem. For the manufacturer its a lot cheaper to deny you then fix you. Archos seems like a friendly company, I'd feel confident sending in my rooted device w/ a bad screen.
The Magnuson-Moss Warranty Act sounds all well and good but its an american "act" and most likely not relevant to Archos being a french company (and me being in the UK).
it may be the reason that I have heard people in the states being offered repairs (at a cost... $200 for a screen or something i think i read)
I have the same problem but it disappeared when I use UrukDroid 0.7 or2.1.08
lhva1mk said:
I have the same problem but it disappeared when I use UrukDroid 0.7 or2.1.08
Click to expand...
Click to collapse
a) dont think its the same problem as my 101 is DEAD.
2) it must be a coincidence for you then since I dont see how the battery/charging system of a device could be changed in a firmware update (had the bizarre issue with most flavours of firmware. by the time it is dead and needs resussitating it is out of the remit of firmware.
Mine is also dead, i suspect a power issue as the green LED will stay on while plugged in but will never blink to indicate complete charge and it won't turn on.... needless to say I am waiting to hear back from Archos (4 weeks now) and also waiting for the Asus Transformer to come out.
anubis66 said:
Mine is also dead, i suspect a power issue as the green LED will stay on while plugged in but will never blink to indicate complete charge and it won't turn on.... needless to say I am waiting to hear back from Archos (4 weeks now) and also waiting for the Asus Transformer to come out.
Click to expand...
Click to collapse
so you've already sent back or waiting to send back? was it rooted/SDE'd?
thefunkygibbon said:
so you've already sent back or waiting to send back? was it rooted/SDE'd?
Click to expand...
Click to collapse
Waiting to hear back from archos, still no word from them. Yes it was rooted but with nothing done on the root side of things, just rooted because i could.
anubis66 said:
Waiting to hear back from archos, still no word from them. Yes it was rooted but with nothing done on the root side of things, just rooted because i could.
Click to expand...
Click to collapse
so whats the delay then? you just phone them up and get an RMA number, no? cant be more complicated than that... even if you're stateside.
thefunkygibbon said:
so whats the delay then? you just phone them up and get an RMA number, no? cant be more complicated than that... even if you're stateside.
Click to expand...
Click to collapse
Called.... again (3rd times the charm) and got someone who I didnt get disconnected with followed by an email saying "hold the power button for 45 seconds to a minute...." and it is off, hope to report that i will be up and running soon
anubis66 said:
Called.... again (3rd times the charm) and got someone who I didnt get disconnected with followed by an email saying "hold the power button for 45 seconds to a minute...." and it is off, hope to report that i will be up and running soon
Click to expand...
Click to collapse
I hope with you
the support of archos... horror!
thats the only bad thing about archos(-devices)
but thats because there are so many forums and boards to support archos with support
I'll have to take pictures later when I get home so you all can have a better understanding of my problem.
My power button stopped working two days ago (no click or reaction when pressed). I never filled out any of my warranty things & I have no idea what my serial number is. So any who, I opened up my tablet and carefully disconnected the battery and all necessary connectors so that I could see what was causing the button issue. Turns out, the power button switch had disconnected from the circuit board.
I went and bought a soldering iron but after a few attempts I realized that I was going to have to go a different route. The chip itself has five connections to the board and these connections are under the chip itself. What is the best way for me to reconnect this chip to the board? I'm thinking of purchasing some thermal adhesive and seeing if that does the trick since without this part I'm looking at a large paperweight. Any suggestions?
I'd like to help, but without seeing how it actually is I'm having trouble with that. And I don't feel comfortable opening my tablet without a good reason.
Could you perhaps supply a few pictures?
WereCatf said:
I'd like to help, but without seeing how it actually is I'm having trouble with that. And I don't feel comfortable opening my tablet without a good reason.
Could you perhaps supply a few pictures?
Click to expand...
Click to collapse
Added two pictures, sorry if they're not clear enough. The whole thing is pretty much trash unless I'm able to repair this or get it to someone that can. People should be aware when they push their power button super hard - doesn't have anything keeping the chip firming in place.
Jigga0o7 said:
I'm thinking of purchasing some thermal adhesive and seeing if that does the trick since without this part I'm looking at a large paperweight. Any suggestions?
Click to expand...
Click to collapse
Thermal adhesive might not be the best idea. It's primarily meant for conducting heat, and thus it seems most thermal adhesives are somewhat electrically conductive. In other words you could possibly create a short and fry something.
In theory I agree that using something glue-like substance would be the easiest way to go, but you need to find something that is not electrically conductive in the least and when it dries/cools down that it hard. If it becomes a soft blob you'll find you're still having issues with the switch staying down and connected.
I'd personally still go with soldering it down and then applying something to ensure it stays there, but you'd need a very tiny soldering iron -- like e.g. one used by clocksmiths -- and steady hands. And preferably some experience with soldering something so small.
Your eleven digit serial # is inside the cover of the sd card door, a one year warranty is on all acer tablet, if they cannot fix it they would have given you a new one from the place of purches mine would be staples, i call acer usa all the time, i call today and ask if the 500 will get ICS the answer was when google release the code they will..
I would suggest soldering it, its the only thing that will hold the switch in place long term. They do make a conductive adhesive for electronic circuit board repair, but it is more for repairing boards, not really for attaching components. It wouldn't be too hard to solder it back on, just get some solder wick and remove all the old solder first, then re-attach the switch with new solder. If you don't feel comfortable doing it, take it to your local TV/Electronic repair shop. Since its already out and all they would have to do is re-solder the switch, it probably wouldn't cost too much to do. Although what the other poster said about returning it to Acer to have them repair it is probably the smartest answer. If it does have a year warranty, then that's what I'd do.
Thanks everyone for the advice. Ill get acer on the horn tomorrow to try and see what's what.
Sent from my HTC Vision using XDA App
I believe once you've opened up your tablet, your Acer warranty is VOID. Sorry.
Any insight as far as how they would know? I called acer last night and was given all the info as far as how to send it back. Hopefully if they notice I did some tinkering, they'll just fix it anyway and bill me or something. I definitely regret panicking about this situation & opening it up when that was totally unnecessary.
Sent from my HTC Vision using XDA App
There should be a tamper-evident seal underneath the MicroSD/SIM compartment door. It rips when you disassemble the tablet. It is a little black square sticker that says something like "Warranty void if broken" (I dunno exactly, I already removed mine completely). It's hard to miss.
heretic said:
There should be a tamper-evident seal underneath the MicroSD/SIM compartment door. It rips when you disassemble the tablet. It is a little black square sticker that says something like "Warranty void if broken" (I dunno exactly, I already removed mine completely). It's hard to miss.
Click to expand...
Click to collapse
I couldn't find it, looked for a while. I'm going to be sending mine off today. Hopefully they'll just fix or replace it. If they send it back to me unrepaired it's not the end of the world. I'll just count it as a loss and buy a new tab early next year. Definitely wouldn't be another Acer though; that power button connection isn't nearly as sturdy as it should be.
UPDATE:
I sent my device to the Acer location in Temple, TX and received an email from them this morning that it has been repaired and that I will soon be emailed with a tracking number. Hopefully that's true and not just a template response though.
well for those worried about the power button getting lose my electronics firm have used a hich tech substance called hot glue to hold things in place
Jigga0o7 said:
UPDATE:
I sent my device to the Acer location in Temple, TX and received an email from them this morning that it has been repaired and that I will soon be emailed with a tracking number. Hopefully that's true and not just a template response though.
Click to expand...
Click to collapse
Good to hear that.
Did you root,flash any roms on your tablet? I was just wondering because mine has the same problem, power button not working, and may have to send it back to acer for repair. I am a little worried that they would find out that I flashed a rom and would not repair it. Thanks
slow_DC4 said:
Did you root,flash any roms on your tablet? I was just wondering because mine has the same problem, power button not working, and may have to send it back to acer for repair. I am a little worried that they would find out that I flashed a rom and would not repair it. Thanks
Click to expand...
Click to collapse
Yep it was modded in every way. Rooted, Thor rom on it etc. Thing is, they probably didn't know any of that until they'd already fixed the power button. I'll report back on Wednesday as to whether or not they actually fixed it or if they replaced it with another.
Jigga0o7 said:
Yep it was modded in every way. Rooted, Thor rom on it etc. Thing is, they probably didn't know any of that until they'd already fixed the power button. I'll report back on Wednesday as to whether or not they actually fixed it or if they replaced it with another.
Click to expand...
Click to collapse
Ok, thanks for letting me know, sounds exactly like mine. Have to give the Costco concierge service a call tomorrow to see what they say, whether to send it to acer or get another one through Costco.
slow_DC4 said:
Ok, thanks for letting me know, sounds exactly like mine. Have to give the Costco concierge service a call tomorrow to see what they say, whether to send it to acer or get another one through Costco.
Click to expand...
Click to collapse
If I were you, I'd try Costco first. Especially if you're like me in the way that I HAAAAATE having to wait for things to come. They've had it since last Wednesday and I'll be refreshing the fedex tracking website like 100 times per minute looking for updates.
Gonna go pick it up from fedex once I get off work. Will report back as far as the repair status/replacement. If they did repair or replace, that's a very good showing on Acer's end as far as their product support since I opened the unit and had it rooted.
Ok, looking forward to your reply. I called costco and apparently I was past the return period so I have to send it to acer for repair. Just out of curiosity, did they charge you for anything?
Sent from 234 Elm Street
I'm new here so I'm hoping somebody can help me. My kindle fire got wet about a week ago and stupid me the first thing I did was wipe it down and turn it on to make sure it still worked. It did at that time and still a few hours later although the battery had died. Upon recharging it no longer worked. First it was stuck in the yellow triangle mode...then alternated between that and the kindle fire logo. My computer would recognize it for a second then the kindle would reboot and it was gone. I researched for days and tried so many things and nothing worked. The sd card cannot be mounted, it's like it disappeared so I can even do anything via TWRP. NOW it is stuck in a total BLUE kindle fire logo boot and doesn't ever stop!
Have I destroyed my kindle or can it be fixed via the factory cable?
Please help me
I'm assuming it was fine before the water incident. Maybe send it back to Amazon and see what they think? You never know, they might exchange one for you.
Otherwise, you can always sell it on eBay as is, and might even get a good price for it. Just make sure the starting bid price is reasonable, as not many people are going to bid for it, unless they are technical people who reckon they can fix it up and resell it.
A factory cable is unlikely to fix it, as it is obviously a hardware problem. Maybe a short in circuits or something. Your biggest mistake was that you turned it on as soon as you wiped it down. How long was it in the water? If it had any water inside it at all, you should have shut it down completely and let it dry out somewhere with good air circulation for at least a day.
are you running ICS?
jji7skyline said:
I'm assuming it was fine before the water incident. Maybe send it back to Amazon and see what they think? You never know, they might exchange one for you.
Otherwise, you can always sell it on eBay as is, and might even get a good price for it. Just make sure the starting bid price is reasonable, as not many people are going to bid for it, unless they are technical people who reckon they can fix it up and resell it.
A factory cable is unlikely to fix it, as it is obviously a hardware problem. Maybe a short in circuits or something. Your biggest mistake was that you turned it on as soon as you wiped it down. How long was it in the water? If it had any water inside it at all, you should have shut it down completely and let it dry out somewhere with good air circulation for at least a day.
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i agree with everthing here
Taxion said:
are you running ICS?
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what does that have to do with anything?
Taxion said:
are you running ICS?
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Yeah that's a valid question. If you drop the Kindle in water and it's running ICS, it can get damaged. The best water protection comes with Jellybean. Jellybean prevents the water from leaking in and messing up the code. smh.
veeman said:
Yeah that's a valid question. If you drop the Kindle in water and it's running ICS, it can get damaged. The best water protection comes with Jellybean. Jellybean prevents the water from leaking in and messing up the code. smh.
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i dont care who you are, thats funny right there
un4givn85 said:
i dont care who you are, thats funny right there
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You know? I have to agree with you
jji7skyline said:
I'm assuming it was fine before the water incident. Maybe send it back to Amazon and see what they think? You never know, they might exchange one for you.
Otherwise, you can always sell it on eBay as is, and might even get a good price for it. Just make sure the starting bid price is reasonable, as not many people are going to bid for it, unless they are technical people who reckon they can fix it up and resell it.
A factory cable is unlikely to fix it, as it is obviously a hardware problem. Maybe a short in circuits or something. Your biggest mistake was that you turned it on as soon as you wiped it down. How long was it in the water? If it had any water inside it at all, you should have shut it down completely and let it dry out somewhere with good air circulation for at least a day.
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Yeah I think you are right with the short circuit...and I realized my mistake directly after I did it It was only in the water a second. Embarrassingly my pool over-flowed while I was lying beside it. It flowed out onto my cellphone, my husbands cellphone and the kindle. I picked them all up immediately but water most def got inside...I'm sure of it
Yes, that is funny.
I asked because since i went to ICS if i use a USB charger for my droid i've been stuck in the same screen, in addition to having other charging issues. I was speculating the problem might not be water related but an unnoticed problem associated with charging (3.0)
I agree a short seems most likely, I was just looking for a possible alternative to check before sending it in with fingers crossed.
If you don't want to send it in, feel free to take it apart yourself and see if you can fix anything. Likely not, as the battery may have bust. There is an easy to follow guide on ifixit.com for taking apart a Kindle Fire.
Remember though, it voids the warranty, so I'd recommend just sending it to Amazon first.
If all else fails and you can ship to England. Then I want the motherboard
sent from my Gnex running Trinity kernel & Awesome's JB rom
My Paperwhite got wet and was still within Amazon's one year regular (didn't buy extended) warranty. I was honest with them and, even though water damage is not covered, they were nice enough to replace it anyway. I am long time Amazon Prime/Kindle Unlimited member and don't know if that swayed their decision, but go to their support website. It's worth a try! They are VERY nice. I did have to send mine to them, but they sent UPS return label, and I had replacement within 5 days!
I replaced the motherboard on my bricked hdx 8.9 also had to order a daughterboard as it was borked also.
I tested with the daughterboard from my wife's tablet.
Works like new.
Total cost was about $50 from ifixit
They are out of motherboards but I'm sure you can find one somewhere online.
With the proper tools and watching a few teardown videos on YouTube and some patience it's not a hard job at all really.
Hope this helps those out there that are stuck with a paper weight.
Be gentle removing the screen from the back, there are tabs on top and glue in the middle on each side. Don't just try to pull it apart, go slow and be careful.
Happy New Year's
Sent from my SM-N920T using Tapatalk
donharden2002 said:
I replaced the motherboard on my bricked hdx 8.9 also had to order a daughterboard as it was borked also.
I tested with the daughterboard from my wife's tablet.
Works like new.
Total cost was about $50 from ifixit
They are out of motherboards but I'm sure you can find one somewhere online.
With the proper tools and watching a few teardown videos on YouTube and some patience it's not a hard job at all really.
Hope this helps those out there that are stuck with a paper weight.
Be gentle removing the screen from the back, there are tabs on top and glue in the middle on each side. Don't just try to pull it apart, go slow and be careful.
Happy New Year's
Sent from my SM-N920T using Tapatalk
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Could you make a video or elaborate the process cause even my Kindle Fire stopped working and doesn't turn on . I really think it's a hardware problem. Any help is appreciated.
B00j said:
Could you make a video or elaborate the process cause even my Kindle Fire stopped working and doesn't turn on . I really think it's a hardware problem. Any help is appreciated.
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I'll see what I can do when I get the daughterboard this week.
Sent from my SM-N920T using Tapatalk
donharden2002 said:
I'll see what I can do when I get the daughterboard this week.
Sent from my SM-N920T using Tapatalk
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Works like a brand new device. If you need a teardown video look on youtube.
I was able to find the motherboard and daughterboard for a little over $50 total.
I've been looking for more but they aren't easy to find.
Sent from my SM-N920T using Tapatalk
donharden2002 said:
I replaced the motherboard on my bricked hdx 8.9 also had to order a daughterboard as it was borked also.
I tested with the daughterboard from my wife's tablet.
Works like new.
Total cost was about $50 from ifixit
They are out of motherboards but I'm sure you can find one somewhere online.
With the proper tools and watching a few teardown videos on YouTube and some patience it's not a hard job at all really.
Hope this helps those out there that are stuck with a paper weight.
Be gentle removing the screen from the back, there are tabs on top and glue in the middle on each side. Don't just try to pull it apart, go slow and be careful.
Happy New Year's
Sent from my SM-N920T using Tapatalk
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If I have a hard-bricked hdx 7 and replace the motherboard, it willwork?
mihaim1980 said:
If I have a hard-bricked hdx 7 and replace the motherboard, it willwork?
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You will likely need a daughter board too. Depending on cost it may be less expensive to pick up a used HDX 7 at an auction site. If you decide to repair no one can say if it will work or not as your situation may be different than others.
mihaim1980 said:
If I have a hard-bricked hdx 7 and replace the motherboard, it willwork?
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I've got some parts coming in. Probably get them next week. The fire hdx 7 mother and daughter boards are supposed to be good.
I won't really have a way to test them.
I'll pm you when I get them in if you'd like?
Sent from my SM-N920W8 using Tapatalk
Just watched the hdx 7 teardown. It's more difficult than the 8.9
If anyone is going to attempt it I'd suggest watching as many videos as possible.
Sent from my SM-N920W8 using Tapatalk
Fixed another one today. This one only needed the motherboard.
Sent from my Kindle Fire HDX 8.9 using Tapatalk
Hello, when you replace the motherboard or daughterboard, do you need to reregister the device and download apps again, or are you still able to run existing apps and access the database to see pictures, etc? Thanks
firehdxuser said:
Hello, when you replace the motherboard or daughterboard, do you need to reregister the device and download apps again, or are you still able to run existing apps and access the database to see pictures, etc? Thanks
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Mainboards include internal storage. So similar to starting with a new device or whatever the previous owner left behind.
Hmm...is there a way I can pull data off my dead hdx? Looking to get pictures off it.
Device is dead...tried all the soft and hard reboots, with charger, etc...just blank screen.
Trying to get a working hdx 8.9 off ebay for parts. Was thinking to try battery, then daughterboard, then motherboard...but it seems if the motherboard is the culprit, my data is hosed.
Hoping some way to hot wire something...mount it or something to get that data if possible!
Any advice?
Thanks
firehdxuser said:
Hmm...is there a way I can pull data off my dead hdx? Looking to get pictures off it.
Device is dead...tried all the soft and hard reboots, with charger, etc...just blank screen.
Trying to get a working hdx 8.9 off ebay for parts. Was thinking to try battery, then daughterboard, then motherboard...but it seems if the motherboard is the culprit, my data is hosed.
Hoping some way to hot wire something...mount it or something to get that data if possible!
Any advice?
Thanks
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Identify suitable pad connections is above my pay grade.
Not sure anyone has had any real success with this approach. There was a flurry of activity early looking for boot exploits and ways to recover bricked devices. Also getting power to the USB port for OTG support. AFAIK nothing came from those efforts.
Davey126 said:
Identify suitable pad connections is above my pay grade.
Not sure anyone has had any real success with this approach. There was a flurry of activity early looking for boot exploits and ways to recover bricked devices. Also getting power to the USB port for OTG support. AFAIK nothing came from those efforts.
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Thanks Davey,
Guess should save some money and accept the loss...will wait for the 2017 models to come out and get one of those.
Contacted a pro recovery place and they wanted 900-2000 to do the recovery!!!
Saw some wild post about sweating out the chip from the motherboard and solder it onto another one...wish I took those electronic courses all those years ago
Davey,
Thinking of doing something radical.
Do you or if anyone else wants to chime in, know if I get identical motherboard with same internal storage size, could I just swap out the storage chip from the bad motherboard and move it to the working motherboard, or are there other things on the board that would differ that would cause an issue?
Thanks
firehdxuser said:
Davey,
Thinking of doing something radical.
Do you or if anyone else wants to chime in, know if I get identical motherboard with same internal storage size, could I just swap out the storage chip from the bad motherboard and move it to the working motherboard, or are there other things on the board that would differ that would cause an issue?
Thanks
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Little community experience in this area. You would likely be the first to (publicly) travel this path.
Davey126 said:
Little community experience in this area. You would likely be the first to (publicly) travel this path.
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whoa! Pressure is on!!!
I'll give it a go in the next week or two.
I already got a working doppelganger device that I will start replacing components to see if anything else is truly defective.
If that doesn't yield any results, I got another scrap kindle off eBay to practice my IC chip removal process. It seems pretty simple and actually quite forgiving.
I will need to maybe get a more fine solder tool...one I got maybe too big of a needle...used it for soldering pipes...also need to get some removal items...but other than that...just need time, steady hand and lots of luck!!
If it is a success, I'll document the process and post it here, if it fails, I'll post as well and state what issues I came across for prosperity sake!
Thanks
firehdxuser said:
whoa! Pressure is on!!!
I'll give it a go in the next week or two.
I already got a working doppelganger device that I will start replacing components to see if anything else is truly defective.
If that doesn't yield any results, I got another scrap kindle off eBay to practice my IC chip removal process. It seems pretty simple and actually quite forgiving.
I will need to maybe get a more fine solder tool...one I got maybe too big of a needle...used it for soldering pipes...also need to get some removal items...but other than that...just need time, steady hand and lots of luck!!
If it is a success, I'll document the process and post it here, if it fails, I'll post as well and state what issues I came across for prosperity sake!
Thanks
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Hi... any news on the topic?
Other than that: I also have a bricked and a working HDX 8.9 here. I am wondering if I could just somehow dump the software from the working device and flash it onto the bricked one. Does anybody know how to do this or know if this would be possible somehow?
mathso said:
Hi... any news on the topic?
Other than that: I also have a bricked and a working HDX 8.9 here. I am wondering if I could just somehow dump the software from the working device and flash it onto the bricked one. Does anybody know how to do this or know if this would be possible somehow?
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Unfortunately not possible (or at least practical) on a locked device. Even when unlocked 'bricked' HDXs are not easy to work with.