Database Users

Trackball Screwy

Yesterday afternoon the trackball on my N1 stopped working. it'll scroll everywhere but left. Nothing obviously wrong with it, just wont go. thought i'd give it a minute, push and play with it, see if something gives, but no dice. This morning I called HTC, no questions about bootloader which should not affect a hardware issue anyway. Having a replacement sent today.
Now I'll send this phone back, and they will assumably examine and test it. I would agree with any non-hardware issues being rejected due to unlocked bootloader, however if they contact me and say they will not cover the trackball because of this, I will bite the bullet and pay for the repair or replacement, and won't even be pissy about it. I'm just curious what HTC will do, being as this is obviously a hardware issue which unlocking cannot affect.

Seems 50/50 whether they will cover it or not really.

i had a h/w issue and an unlocked bootloader and they still charged me $55 for a replacement
good luck

As of yesterday my trackball has started being annoying, has trouble scrolling downwards, though is not completely broken. I am reluctant to do an exchange, because mine is a special import and has an unlocked bootloader.
Do you have the number for US HTC anyway?

Daswolven said:
Yesterday afternoon the trackball on my N1 stopped working. it'll scroll everywhere but left. Nothing obviously wrong with it, just wont go. thought i'd give it a minute, push and play with it, see if something gives, but no dice. This morning I called HTC, no questions about bootloader which should not affect a hardware issue anyway. Having a replacement sent today.
Now I'll send this phone back, and they will assumably examine and test it. I would agree with any non-hardware issues being rejected due to unlocked bootloader, however if they contact me and say they will not cover the trackball because of this, I will bite the bullet and pay for the repair or replacement, and won't even be pissy about it. I'm just curious what HTC will do, being as this is obviously a hardware issue which unlocking cannot affect.
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Click to collapse
How long did you have the phone before it got to this point? Also were you careful with the phone or (trying to find the words) a little wreckless? Just curious..

liam.lah said:
As of yesterday my trackball has started being annoying, has trouble scrolling downwards, though is not completely broken. I am reluctant to do an exchange, because mine is a special import and has an unlocked bootloader.
Do you have the number for US HTC anyway?
Click to expand...
Click to collapse
1-888-216-4736
Nexus One specific hotline. They're nice people.

ChillRays said:
How long did you have the phone before it got to this point? Also were you careful with the phone or (trying to find the words) a little wreckless? Just curious..
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Click to collapse
you must be an HTC insider...
this shouldn't matter it's covered for a year, no matter how he uses the trackball

zachthemaster said:
you must be an HTC insider...
this shouldn't matter it's covered for a year, no matter how he uses the trackball
Click to expand...
Click to collapse
no just curious because I myself am looking into buying this phone. I don't want to repeat someone else's mistakes (if there are any mistakes at all). Not related to this but i've heard plenty of times where someone has said "if I was a little more careful, this wouldn't have happend". I'm trying to find a bunch of those situations so I don't fall for them. Thats it..

ChillRays said:
no just curious because I myself am looking into buying this phone. I don't want to repeat someone else's mistakes (if there are any mistakes at all). Not related to this but i've heard plenty of times where someone has said "if I was a little more careful, this wouldn't have happend". I'm trying to find a bunch of those situations so I don't fall for them. Thats it..
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oh well im a hard user of the trackball and its fine. what other things do you wanna know? ive had three of these so im a pro haha

Thanks for the number.
I can't help but wonder if me using "trackball wakeup" has contributed to this, I hope not, because it is damn handy to use.

liam.lah said:
Thanks for the number.
I can't help but wonder if me using "trackball wakeup" has contributed to this, I hope not, because it is damn handy to use.
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Click to collapse
i have that as well on cyanogen 506. honestly it should be fine.
if it sticks, clean the ball with a very miniscule amount of alcohol, it'll break the dirt down and youll be good to go. or just dont think about it everytime you touch it (i used to be that way and now im better off. ha)
oh and a friendly tip.
EVERYTIME you're done using the TB, WIPE IT ON YOUR SHIRT or something cloth. thats the best way to clean it. up and down on your shirt. side to side even too

zachthemaster said:
oh well im a hard user of the trackball and its fine. what other things do you wanna know? ive had three of these so im a pro haha
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Click to collapse
Needless to say I think i've heard every problem you could possibly have with this phone happen. From the screen cracking from a 1 foot drop to the camera app not working, to this post. However, I'm going with the n1 anyway. I'm sure that for every bad nexus one, theres 1,999 good ones. Anyway the only thing I need help with is finding a good case that will prevent damage because I have been known for dropping my phone alot.
My friends have told me to go with the "seidio innocase II" and others have said get a crystal silicone case. What do you recommend?

ChillRays said:
Needless to say I think i've heard every problem you could possibly have with this phone happen. From the screen cracking from a 1 foot drop to the camera app not working, to this post. However, I'm going with the n1 anyway. I'm sure that for every bad nexus one, theres 1,999 good ones. Anyway the only thing I need help with is finding a good case that will prevent damage because I have been known for dropping my phone alot.
My friends have told me to go with the "seidio innocase II" and others have said get a crystal silicone case. What do you recommend?
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Click to collapse
i just use the included neoprene case and a lot of careful handling. why dont you waltz over to cases and accessories!
but really the neoprene case is just enough for me because i like the naked look and feel of the phone. plus the case was free!

zachthemaster said:
i just use the included neoprene case and a lot of careful handling. why dont you waltz over to cases and accessories!
but really the neoprene case is just enough for me because i like the naked look and feel of the phone. plus the case was free!
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Yeah I've seen those. I tried to get one from ebay and one went for 40 dollars. Screw it, i'll get the free one that comes with the phone. I just hope that offers enough protection. I will check out the cases and accessories. Thanks master =)

ChillRays said:
Yeah I've seen those. I tried to get one from ebay and one went for 40 dollars. Screw it, i'll get the free one that comes with the phone. I just hope that offers enough protection. I will check out the cases and accessories. Thanks master =)
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no problem man. it definitely offers enough protection. but thats my personal use, i handle the thing like a new born so if thats any indication then ya. if you're gonna drop it... dont. haha

ChillRays said:
How long did you have the phone before it got to this point? Also were you careful with the phone or (trying to find the words) a little wreckless? Just curious..
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Click to collapse
I've had it since release. I ordered it about 30 minutes after the google.com/phone site was up and running. I am always careful with my devices, and use cases and protectors. My phone has never been dropped or mishandled. By way of example, I also got my G1 on release day, and when i got my nexus I was able to sell it on Ebay for $250 with a review about the immaculate condition of the phone he had received. He said it looked like it just came out of the original box.
I hold babies with less precision and attention.

Easy fix
I had the same problem but mine wouldn't scroll down. After getting the run-around on the phone from HTC, I tried to fix it myself. It took less than 10 seconds.
Just grab the ball using your finger nails or something similar, and twist the ball a little bit. it'll loosen up built up dirt and oil on the sensors, and viola! You should be able to scroll again. If not, then you need a replacement.

miketuesday said:
I had the same problem but mine wouldn't scroll down. After getting the run-around on the phone from HTC, I tried to fix it myself. It took less than 10 seconds.
Just grab the ball using your finger nails or something similar, and twist the ball a little bit. it'll loosen up built up dirt and oil on the sensors, and viola! You should be able to scroll again. If not, then you need a replacement.
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Click to collapse
You know, I would try this if the replacement hadn't been delivered to my doorstep like 5 minutes ago. Downside = I suppose I will need to run stock for a few weeks in case they refuse to accept the return because of the bootloader. Will make me appreciate devs all the more.
UPDATE: AAARRRGGGHHHHHHH!!!!! I AM RESTORING MY BEAUTIFUL PHONE TO STOCK STATE! OMFGPLSGODWHYISTHISHAPPENINGTOME! WILL BE RUNNING STOCK FOR A WEEK OR SO AFTER. HUGE CAN OF SUCK.
Update: okay, so this isn't that bad. Sigh.

Need assistance w/ DIY A500 Repair (Power Button) *ACER FIXED IT!*

I'll have to take pictures later when I get home so you all can have a better understanding of my problem.
My power button stopped working two days ago (no click or reaction when pressed). I never filled out any of my warranty things & I have no idea what my serial number is. So any who, I opened up my tablet and carefully disconnected the battery and all necessary connectors so that I could see what was causing the button issue. Turns out, the power button switch had disconnected from the circuit board.
I went and bought a soldering iron but after a few attempts I realized that I was going to have to go a different route. The chip itself has five connections to the board and these connections are under the chip itself. What is the best way for me to reconnect this chip to the board? I'm thinking of purchasing some thermal adhesive and seeing if that does the trick since without this part I'm looking at a large paperweight. Any suggestions?

I'd like to help, but without seeing how it actually is I'm having trouble with that. And I don't feel comfortable opening my tablet without a good reason.
Could you perhaps supply a few pictures?

WereCatf said:
I'd like to help, but without seeing how it actually is I'm having trouble with that. And I don't feel comfortable opening my tablet without a good reason.
Could you perhaps supply a few pictures?
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Added two pictures, sorry if they're not clear enough. The whole thing is pretty much trash unless I'm able to repair this or get it to someone that can. People should be aware when they push their power button super hard - doesn't have anything keeping the chip firming in place.

Jigga0o7 said:
I'm thinking of purchasing some thermal adhesive and seeing if that does the trick since without this part I'm looking at a large paperweight. Any suggestions?
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Click to collapse
Thermal adhesive might not be the best idea. It's primarily meant for conducting heat, and thus it seems most thermal adhesives are somewhat electrically conductive. In other words you could possibly create a short and fry something.
In theory I agree that using something glue-like substance would be the easiest way to go, but you need to find something that is not electrically conductive in the least and when it dries/cools down that it hard. If it becomes a soft blob you'll find you're still having issues with the switch staying down and connected.
I'd personally still go with soldering it down and then applying something to ensure it stays there, but you'd need a very tiny soldering iron -- like e.g. one used by clocksmiths -- and steady hands. And preferably some experience with soldering something so small.

Your eleven digit serial # is inside the cover of the sd card door, a one year warranty is on all acer tablet, if they cannot fix it they would have given you a new one from the place of purches mine would be staples, i call acer usa all the time, i call today and ask if the 500 will get ICS the answer was when google release the code they will..

I would suggest soldering it, its the only thing that will hold the switch in place long term. They do make a conductive adhesive for electronic circuit board repair, but it is more for repairing boards, not really for attaching components. It wouldn't be too hard to solder it back on, just get some solder wick and remove all the old solder first, then re-attach the switch with new solder. If you don't feel comfortable doing it, take it to your local TV/Electronic repair shop. Since its already out and all they would have to do is re-solder the switch, it probably wouldn't cost too much to do. Although what the other poster said about returning it to Acer to have them repair it is probably the smartest answer. If it does have a year warranty, then that's what I'd do.

Thanks everyone for the advice. Ill get acer on the horn tomorrow to try and see what's what.
Sent from my HTC Vision using XDA App

I believe once you've opened up your tablet, your Acer warranty is VOID. Sorry.

Any insight as far as how they would know? I called acer last night and was given all the info as far as how to send it back. Hopefully if they notice I did some tinkering, they'll just fix it anyway and bill me or something. I definitely regret panicking about this situation & opening it up when that was totally unnecessary.
Sent from my HTC Vision using XDA App

There should be a tamper-evident seal underneath the MicroSD/SIM compartment door. It rips when you disassemble the tablet. It is a little black square sticker that says something like "Warranty void if broken" (I dunno exactly, I already removed mine completely). It's hard to miss.

heretic said:
There should be a tamper-evident seal underneath the MicroSD/SIM compartment door. It rips when you disassemble the tablet. It is a little black square sticker that says something like "Warranty void if broken" (I dunno exactly, I already removed mine completely). It's hard to miss.
Click to expand...
Click to collapse
I couldn't find it, looked for a while. I'm going to be sending mine off today. Hopefully they'll just fix or replace it. If they send it back to me unrepaired it's not the end of the world. I'll just count it as a loss and buy a new tab early next year. Definitely wouldn't be another Acer though; that power button connection isn't nearly as sturdy as it should be.

UPDATE:
I sent my device to the Acer location in Temple, TX and received an email from them this morning that it has been repaired and that I will soon be emailed with a tracking number. Hopefully that's true and not just a template response though.

well for those worried about the power button getting lose my electronics firm have used a hich tech substance called hot glue to hold things in place

Jigga0o7 said:
UPDATE:
I sent my device to the Acer location in Temple, TX and received an email from them this morning that it has been repaired and that I will soon be emailed with a tracking number. Hopefully that's true and not just a template response though.
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Click to collapse
Good to hear that.

Did you root,flash any roms on your tablet? I was just wondering because mine has the same problem, power button not working, and may have to send it back to acer for repair. I am a little worried that they would find out that I flashed a rom and would not repair it. Thanks

slow_DC4 said:
Did you root,flash any roms on your tablet? I was just wondering because mine has the same problem, power button not working, and may have to send it back to acer for repair. I am a little worried that they would find out that I flashed a rom and would not repair it. Thanks
Click to expand...
Click to collapse
Yep it was modded in every way. Rooted, Thor rom on it etc. Thing is, they probably didn't know any of that until they'd already fixed the power button. I'll report back on Wednesday as to whether or not they actually fixed it or if they replaced it with another.

Jigga0o7 said:
Yep it was modded in every way. Rooted, Thor rom on it etc. Thing is, they probably didn't know any of that until they'd already fixed the power button. I'll report back on Wednesday as to whether or not they actually fixed it or if they replaced it with another.
Click to expand...
Click to collapse
Ok, thanks for letting me know, sounds exactly like mine. Have to give the Costco concierge service a call tomorrow to see what they say, whether to send it to acer or get another one through Costco.

slow_DC4 said:
Ok, thanks for letting me know, sounds exactly like mine. Have to give the Costco concierge service a call tomorrow to see what they say, whether to send it to acer or get another one through Costco.
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If I were you, I'd try Costco first. Especially if you're like me in the way that I HAAAAATE having to wait for things to come. They've had it since last Wednesday and I'll be refreshing the fedex tracking website like 100 times per minute looking for updates.

Gonna go pick it up from fedex once I get off work. Will report back as far as the repair status/replacement. If they did repair or replace, that's a very good showing on Acer's end as far as their product support since I opened the unit and had it rooted.

Ok, looking forward to your reply. I called costco and apparently I was past the return period so I have to send it to acer for repair. Just out of curiosity, did they charge you for anything?
Sent from 234 Elm Street

USB Port Broke and must UNROOT to send Back

The port on Kindle Fire i believe broke, won't charge and is not recognized by my computer. Amazon is sending me a replacement one and i have to send them mine but i cannot access adb or superoneroot to UNROOT it. What can i do? Battery is less than 9%.

cjweiner92 said:
The port on Kindle Fire i believe broke, won't charge and is not recognized by my computer. Amazon is sending me a replacement one and i have to send them mine but i cannot access adb or superoneroot to UNROOT it. What can i do? Battery is less than 9%.
Click to expand...
Click to collapse
ota unroot app
Sent from my Kindle Fire using xda premium

Totally forgot I that app installed. Do you think i need to get rid of anything else? Like Market?

Why don't you just reset to factory, which should wipe it clean?
NOTE: I haven't done this whilst rooted, but pretty sure it gets you back to a pretty clean install. What's the worst that could happen?!

That would totally work i'm sure, i need %40 battery tho and i have under %5 left. I unrooted it and got rid of the apps that use root. Hopefully they don't wanna be assholes about it. They send you a replacement one and you send yours back. I can't imagine they are going to ask for theirs back if they discover mines rooted? Has anyone heard of that happening?

cjweiner92 said:
That would totally work i'm sure, i need %40 battery tho and i have under %5 left. I unrooted it and got rid of the apps that use root. Hopefully they don't wanna be assholes about it. They send you a replacement one and you send yours back. I can't imagine they are going to ask for theirs back if they discover mines rooted? Has anyone heard of that happening?
Click to expand...
Click to collapse
Yeah, figured your battery would be low by now! But if you think about it, if the USB is broken and you run it down to 0%, how are they going to know it's rooted before they send you a new one?!

No but I heard of them charging a fee if something is wrong with the one you send back and it is clearly not something they did wrong but something the user did.
Sent from my Kindle Fire using Tapatalk

sl0ttedpig said:
Yeah, figured your battery would be low by now! But if you think about it, if the USB is broken and you run it down to 0%, how are they going to know it's rooted before they send you a new one?!
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Click to collapse
I hope your right!
CrackMonkey91 said:
No but I heard of them charging a fee if something is wrong with the one you send back and it is clearly not something they did wrong but something the user did.
If i do have to pay a fee hopefully it's not to ridiculous. I told them it wouldn't charge and that's the problem i reported so hopefully it all works out.
Sent from my Kindle Fire using Tapatalk
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Click to collapse
My Kindle died so we'll just have to wait a see. Appreciate all the replies. Thanks around for you guys. Happy to see that i read this forum all the time and when i run into a problem people are their to help me out.

CrackMonkey91 said:
No but I heard of them charging a fee if something is wrong with the one you send back and it is clearly not something they did wrong but something the user did.
Sent from my Kindle Fire using Tapatalk
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I wouldn't be too worried about it. Amazon are pretty great when it comes to returns. They don't tend to ask too many questions, and as it's a hardware failure (or so it would seem), then I think they will look at the return information, plug it in, see it doesn't charge/power up and then send you another one. If there are no signs of visible damage, I think you'll be fine. But, what are your other options right now in any case? You're still in warranty, just take the plunge.
Stupid question time, but I'm presuming that you've tried different cables, stock charger etc.?

Ya. It was charging on the couch and fell a few feet onto the carpet cable first. Bent the charger and bit and I'm assuming damaged the port on the kindle. Tried a few different cords and got nothing.
Sent from my PC36100 using XDA App

Are they replacing it under extended warranty or just regular warranty?

just under regular warranty

Shouldn't you be buying a new one? It's not their fault you broke it is it?

a side note
unrelated but may be useful info.
i bought 2 fires at best buy and bought extended accident ins. on both. The representative told me that there was no reason to buy it for both since they "don't keep track of the serial numbers" and "only look to see you have the insurance on one"
I still got it on both just in case there is a V2.0 next year and i have to use it on both. I'm sure more dishonest people could figure out how to game the system.

Got a quick question.
My KF was not working but now it's fine, Amazon already sent me a new KF. If I send my original KF back and use the new one, will they give me a hard time about the original KF not being broke once they receive it?

bal1985 said:
Got a quick question.
My KF was not working but now it's fine, Amazon already sent me a new KF. If I send my original KF back and use the new one, will they give me a hard time about the original KF not being broke once they receive it?
Click to expand...
Click to collapse
Did you get the new one yet? Personally, I'd send the new one back to them, and keep your existing one. They *may* give you a hard time about it, if you sent them a working one, but it depends on their returns process, and how closely they are looking at these things.

usb loose already
I got the kindle fire on the 21st,, and yesterday the 26th it stopped charging, kinda. the USB port is loose. I used it a lot in bed watching movies and had it plugged in so I guess it was used a bit more than usual for less than a week and the charing port is broken? Has anyone else had aproblem like this? I'm just afraid this is something that will continue to happen until they stop replacing it. Also my battery takes 6 hours to charge and lasts about 2 with the wifi on and doing stuff. is this normal too? Do I just have a lemon?

Hard to quantify what you are getting compared to others without a real idea of what it is you are doing.
If you are playing games a lot, then yes, the battery will go down faster.
Mine lasts about a day, day 1/2 with normal use. I rarely play games on it though, mostly network surfing/reference etc... with WiFi forced on all the time.
I only charge it when it is getting low and don't top off.
As for the USB plug, if you don't take care, any device will have problems with the USB charging port.
I've had my Kindle Fires since they started shipping. Got it the day they started shipping.

GbizzleMcGrizzle said:
I got the kindle fire on the 21st,, and yesterday the 26th it stopped charging, kinda. the USB port is loose. I used it a lot in bed watching movies and had it plugged in so I guess it was used a bit more than usual for less than a week and the charing port is broken? Has anyone else had aproblem like this? I'm just afraid this is something that will continue to happen until they stop replacing it. Also my battery takes 6 hours to charge and lasts about 2 with the wifi on and doing stuff. is this normal too? Do I just have a lemon?
Click to expand...
Click to collapse
I think you have a lemon. I would call and talk to CS about it. It should last a lot longer than 2 hours. I think it got over 5 hours in video playback tests (streaming video).
As for the OP, Amazon offers an extended warranty that includes accident protection for 50 bucks (I think, might be 40), seems like something you should add. Probably going to add it to all 4 of mine as well. 2 years of not having to worry about it.

Yea I understand all of that, but I'm just onderin if it's an issue that will come up often. I don't really have my own computer at the moment, so I've been using it for music and movies. I had the same thing happen to my cellphones but that was after years and a lot of abuse. But if this happened after only 5 days it will happen again eventually. I'm just wondering if this is an issue all the KF have or maybe i just have a lemon. the port itself was loose in the case when I got it,, but all that play is why it's not working now. I guess I'm trying to figure out if I can get one that isn't loose right off the bat or if they're all a bit loose.
The E-ink kindles are fantastic and don't have this problem at all (and I tend to do more reading when I can't screw around)
I guess i'm just hoping it's a lemon, so I can have another.

Moto X exploded

Phone was sitting turned off on my night stand and this is what I come home to.

Ouch! Looks like the battery swelled a bit!

perfoliate said:
Ouch! Looks like the battery swelled a bit!
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Click to collapse
Getting the run around from Motorola, they say its physical damage which voids the warranty and they are not sure they will replace it. This is a replacement for my original which was defective but the warranty should have transferred to this one. They say they will get back to me in 24 hours after someone higher up looks at the pics I sent in. I don't use it any more as I bought an iPhone 6 and went to the dark side but they still need to replace it.

kzoodroid said:
Getting the run around from Motorola, they say its physical damage which voids the warranty and they are not sure they will replace it. [...]
Click to expand...
Click to collapse
I'd say from the pics it seems obvious the damage came from the inside, where user damage most often comes from the outside.

marco_ said:
I'd say from the pics it seems obvious the damage came from the inside, where user damage most often comes from the outside.
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Click to collapse
Users can cause damage on the inside. This is a Developer Edition, so it could be unlocked, rooted, overclocked, etc. Just saying...

fury683 said:
Users can cause damage on the inside. This is a Developer Edition, so it could be unlocked, rooted, overclocked, etc. Just saying...
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Click to collapse
Since it is a Developer Edition unlocking the boootloader is covered in the warranty (hence the higher price).
Overclocking a device should never make the battery cook/explode. My guess is the damage was not inflicted bij an exploding X8 SOC.

kzoodroid said:
Phone was sitting turned off on my night stand and this is what I come home to.
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Was it charging?

The only thing that would have caused that is a failed battery. It appears to have puffed up to extreme levels.
Better then bursting into flames at least...

I'm glad at least it didn't caught on fire and burn down your house.

Drew66 said:
Was it charging?
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No it was turned off for a week and sitting on a table.

fury683 said:
Users can cause damage on the inside. This is a Developer Edition, so it could be unlocked, rooted, overclocked, etc. Just saying...
Click to expand...
Click to collapse
It's fully stock except for the unlocked bootloader and as have stated previously it was turned off and disconnected from the charger just sitting on a table.

marco_ said:
Since it is a Developer Edition unlocking the boootloader is covered in the warranty (hence the higher price).
Overclocking a device should never make the battery cook/explode. My guess is the damage was not inflicted bij an exploding X8 SOC.
Click to expand...
Click to collapse
The issues tech support were having last night are: 1). this is a replacement phone for my original which had cell radio issues and they weren't sure the original 1 year warranty transferred over to this one 2). physical damage voids the warranty as they assume it's caused by the user dropping it 3.) they've never heard of a battery exploding when the phone was turned off and not charging. Having the phone in hand its obviously it's from an exploded battery I offered to send it in to them so they can verify this. I was told I would hear back in 24 hours as to if they will cover it under warranty once someone higher up looked at the pics I sent in.

Kinda worried about mine doing the same. I have a dev edition as well and over time the phone's back has developed a few bulges and feels uneven to the touch. Hopefully it doesn't actually explode though. I'm not too interested in changing phones again.

Been almost 48 hours since I contacted customer support and still no word back on if they are going to cover it under warranty. If I get a replacement I'm going to sell it as I got the new iPhone 6 and am happy with it and I still have a Nexus 4 to play around with.

Hey maybe you could do us current x owners a solid and donate it to someone on the PA legacy team so we could get official PA builds. Pretty please

fakieskr8333 said:
Hey maybe you could do us current x owners a solid and donate it to someone on the PA legacy team so we could get official PA builds. Pretty please
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He'll need to send the phone in. They don't take your word it's broke and just send you a new device. ?

KJ said:
He'll need to send the phone in. They don't take your word it's broke and just send you a new device. ?
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Click to collapse
Yea I meant send them the new phone since he won't be using it lol.

fakieskr8333 said:
Yea I meant send them the new phone since he won't be using it lol.
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Ah! I somehow doubt that's happening. ?

KJ said:
Ah! I somehow doubt that's happening. ?
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I didn't have high hopes but I thought it was worth a shot lol. Hopefully he can get it straightened out soon. It's a good thing he has another phone to use, I'd be pissed if I was phoneless this long.

Three days later and still no answer back so I contacted them again and this time got it moved to repairs escalation reports who are closed on weekends. Tech support guys on chat keep saying well that's physical damage and voids the warranty and you have to pay for repairs. The one I talked to today actually said batteries are only covered if it explodes on first few charges. WTF? Three days ago I offered to send the phone to them to verify its an exploded battery but they said no the pictures were enough. If I had bought this through a carrier I would've had a new phone by now, Verizon always replaced my defective phones on the first call no questions asked.

Poll - Battery overheating - Are you sending your tablet back?

Are you guys sending your tablets back to be replaced for the battery issue?

Voted yes because I have filed RMA for the battery issue. However it seems jury is still out as to whether Nvidia will require actual return of the old tablet. Poll could be reworded to capture this distinction. May vary by geography, too..
Marc

im sure people will figure out a way to make sure both tablets can be used

Well since the tablet has the potential to catch fire then it would be illegal to mail the tablet since you cant mail "flammables" right? lol

Yes new tab for 0€ of course
Envoyé de mon Nexus 5 en utilisant Tapatalk

Yes, but I was conflicted about it. On one hand, I don't ever want my tablet to start on fire. But on the other, I've had FAR fewer issues with my tablet (i.e. zero) than I've heard of other people having, so I'm concerned that I'm sending in a flawless tablet and may receive in exchange a tablet that could end up with cracked corners and that becomes laggy, etc. Best case, my usage of the tablet is the reason I've had no issues with it, but I just don't know... I do use the hell out of it, so I'd have expected that if use was the cause, my tablet would've been laggy and heat up as much as anybody else's.

I'm RMAing, but I'm mixed on it. I bought it a week before the announcement and considered just returning it for a tablet with WiFi that actually works properly, but the features that I want the WiFi for others can't do as well anyway so I'll get the new one and hope the smart people around here figure out how to block the kill switch between now and then so I have 2. I am annoyed about the fact that they must have known before the announcement since they implemented the changes in ota 3.1 for the rma process and battery check, which would have taken time to plan, considering my unit was one week out of the store, one would think they would have pulled the flammable stock off the shelves and replaced with newer units.

jtorress said:
Well since the tablet has the potential to catch fire then it would be illegal to mail the tablet since you cant mail "flammables" right? lol
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Indeed recalled battery are prohibited by most courier, air freight and import, export are not possible under worldwide regulation even for recycling. So freight will be fairly expensive for those return if they elect to get them back.
Using ground local freight it could be possible but I am not sure about this.

Frankenscript said:
Voted yes because I have filed RMA for the battery issue. However it seems jury is still out as to whether Nvidia will require actual return of the old tablet. Poll could be reworded to capture this distinction. May vary by geography, too..
Marc
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[email protected] said
We don't require you to send it back to us to receive the replacement and are collecting them only to make it less of a burden on everyone else who dont have drop off locations like that close by.
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Source https://forums.geforce.com/default/...return-it-what-do-i-do-/post/4627891/#4627891

Ginxeng said:
[email protected] said Source https://forums.geforce.com/default/...return-it-what-do-i-do-/post/4627891/#4627891
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Wont the old tablet be rendered useless anyways? If Nvidia are kind enough to send me 2 replacements for the 2 that I have with Y01, then I'm happy to send them back.

cheetah2k said:
Wont the old tablet be rendered useless anyways? If Nvidia are kind enough to send me 2 replacements for the 2 that I have with Y01, then I'm happy to send them back.
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Yes it will be considered useless but there is talk about some people wanting to install a custom rom and/or tricking it into not erasing itself and keep using it. I would like to keep mine for spare parts,I'll take out and recycle the battery and keep the device for spare parts like LCD screen and such.

country not listed
does anyone has made the recall process from a country that is not listed at the registration recall program???
thanks in advance

Ginxeng said:
Yes it will be considered useless but there is talk about some people wanting to install a custom rom and/or tricking it into not erasing itself and keep using it. I would like to keep mine for spare parts,I'll take out and recycle the battery and keep the device for spare parts like LCD screen and such.
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The way I see it is that now that Nvidia has presented us with an RMA option on these tablets, if you choose to continue to use it after getting the new one and it catches fire and burns down your house, you may be in limbo over your insurance payout.... "knowingly continuing to use a faulty product that has been recalled"...
I dunno, the moment my new ones turn up, if there is no requirement to return, the 2 I have will be dumped in a bucket of salt water to neutalise the battery, and binned :good:

cheetah2k said:
The way I see it is that now that Nvidia has presented us with an RMA option on these tablets, if you choose to continue to use it after getting the new one and it catches fire and burns down your house, you may be in limbo over your insurance payout.... "knowingly continuing to use a faulty product that has been recalled"...
I dunno, the moment my new ones turn up, if there is no requirement to return, the 2 I have will be dumped in a bucket of salt water to neutalise the battery, and binned :good:
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I think he is right. If they are so fair. I don 't wan't to be fault if someone dies

I wanna keep it or give it to a friend or my dad since I can't sell it.
Its not fair nor legal to sell an affected tablet that can always catch fire or kills itself when restoring the factory image or possible after an OTA update.

Conflicted on whether or not I want to send mine back. One on hand, free tablet! But on the other. Nvidia didn't have to do this, they could of simply told us to RMA them, send them in, wait for repair and wait for them to send the tablet back. I haven't had any problems with the battery overheating or anything.

us3rX said:
Conflicted on whether or not I want to send mine back. One on hand, free tablet! But on the other. Nvidia didn't have to do this, they could of simply told us to RMA them, send them in, wait for repair and wait for them to send the tablet back. I haven't had any problems with the battery overheating or anything.
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I'll be interested to know if there is a way around Nvidia's method of rendering the tablet useless..
Time will tell.
Has anyone received their replacement yet?

cheetah2k said:
I'll be interested to know if there is a way around Nvidia's method of rendering the tablet useless..
Time will tell.
Has anyone received their replacement yet?
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Got my replacement today. As others have noted the old one has not been killed. I flashed bliss pop just in case it may help but I turned it off and placed it in a box. Have not decided if I plan on keeping it or not. May, if it does not get killed, use it as a dedicated kodi box for my bed room

cheetah2k said:
I'll be interested to know if there is a way around Nvidia's method of rendering the tablet useless..
Time will tell.
Has anyone received their replacement yet?
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Got mine today. But as others have done. I wiped the device and installed SlimLP on the "RMA" device. I'll leave the other stock(rooted) for now and see what happens. But at the moment, as reported here, on reddit, on the nvidia forums and etc. The old devices arent locked yet. Maybe they are giving people more time to move data from one to the other? Who knows.

I'm in Australia and got the RMA approved email 2nd August, but have yet to receive any notification that my replacements have shipped .
Waiting on WIFI and LTE versions to arrive... I'll switch them off when I get the replacements and wait for a solution... I just hope they don't take too long issuing replacements to international buyers
I would guess that they would not issue the kill notice on these until all of the faulty units have been replaced...