Database Users

My Experience with Replacing the Nexus

Hi all,
This is not so much of a ranting thread (although I am really frustrated), but just a gentle reminder to please check your screen for dust, as well as any other known issues BEFORE rooting. Thankfully, I did that, and my phone had dust under the screen UPON arrival. I got it at 2pm, and returned it to HTC by 5pm.
The other problem is, do remember Google takes no responsibility with hardware related issues. As much as I hate it, find HTC. I had a horrible experience with them, and I just want to share it with the rest of you. Also, I'm from Singapore, just in case.
I got my phone at 2PM from DHL, and was really happy about it (who wouldn't)? I opened it, booted it, and it was really fast. Then I checked the screen. There was not one speck, but at least 5 specks of dust under the screen. I immediately called HTC Singapore's hotline, and it was outsourced to another country (I'm guessing China, cause when they called me back it was +86). I can speak Mandarin, but only barely, and it was really difficult trying to tell them my problem in English. They really tried to help, but the communication barrier proved to be very frustrating. In the end, I was told to go down to HTC Care (at Keppel Bay Tower) to return the phone.
At this point in time, I didn't really want to make a huge fuss or anything. **** happens, I can accept that. All I want now is my phone replaced, as quickly as possible. I reached HTC Care around 4.15PM, but was only served at 5PM. Even worse, the staff at HTC Care Singapore had NO idea what to do with the Nexus One. They told me it was dealt differently from other HTC phones. As a consumer, I seriously do not care. I just want my phone fixed/replaced/whatever. I then waited for 20 minutes while they tried to log into the Nexus One system of theirs or something.
As though that was not bad enough, they had no idea what to collect from me. Some of them said I should return only the phone, while others said the entire box set. In the end, I returned the entire box set. They did not even bother to check the contents inside. Also, the courier service used this time is M3 express instead of DHL, and I was not given any tracking number despite them telling me the order has already been placed.
Also, there were other discrepancies. The phone staff told me to expect it within 3 working days, while HTC Care staff said to expect it within 3 to 5 working days. To be fair to the HTC Care staff, I doubt they were even briefed on what to do with Nexus Ones.
Below is the email I've sent to HTC, although at this point in time I doubt the response will be good:
To whom it may concern:
I placed my order for Nexus One with Google on January 9, and finally got it today, January 15, at 2pm. I understand that weekends are not considered work days, so effectively it took 5 working days to reach, which is reasonable to me.
I opened the Nexus One only to find dust under the screen. Doing a quick search on Google shows that it is a common problem. In fact, I read on some posts that it is considered to be a DOA problem by HTC, as seen from http://www.google.com/support/forum/p/android/thread?tid=29bc1e80107f01f7&hl=en. The first thing I did was to call the Singapore HTC helpline. I had a hard time communicating with them, but they did their best to help. I was told to go down to HTC Care (Singapore) at Keppel Bay Tower. The person on the phone had also opened a ticket for me.
I reached Keppel Bay Tower at 4.15PM, and was only served at 5pm. The service staff were polite but very unsure of what to do with the Nexus One. Apparently, Nexus Ones are dealt with differently from other HTC phones, though I do not see the point of them informing me of that. I have already accepted that there is dust under the phone and instead of making a big fuss, my main aim is to get my phone replaced on a one-to-one basis since I am still within the 14 days.
Once the staff managed to retrieve my information using the ticket number given to me earlier by the person over the phone, I was told I had to return the phone, but they were unsure whether to collect the phone, or the entire box set. In the end, they collected the entire box set. I had been told to expect it within 3 days by the person over the hotline, but the staff at HTC Care informed me that it was 3 - 5 days.
I am now requesting that you replace the entire box set, and deliver it to me within 3 days. In addition, I would like to know why the courier service used
is M3 Express instead of DHL (which was used when I first got my Nexus One). Moreover, I was not given any tracking number to track the status of my delivery, despite the service staff telling me that the order has already been placed.
I find it disappointing that the service staff had no idea what to do with Nexus One cases. It seems to me that HTC does not care because it is not really HTC's phone and more like Google's phone in this case. I hope you understand where I am coming from. It is my first time dealing with HTC's service, and the experience has been a let down. I have always thought highly of HTC's products since my previous HTC phones were all well-built, and I never had to visit the service centre.
I will appreciate if you could get back to me by Monday.
My ticket number, as well as product serial number are as follows:
Ticket No.:
Phone S/N:
Thank you.
Regards,
Click to expand...
Click to collapse
To end it, please remember to check before rooting!

bro sad to hear this from you.
I also got my nexus one today and i notice the screen's bottom left and right corners are making loose noise when pressed with some pressure..
so i used some pressure on the problemic areas for 20secs and so far, no more loose noise..
Hopefully it will prevent my unit from dust..

I have been consistantly checking mine as well. This sucks

melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
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From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.

melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC

ScaredyCat said:
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
Click to expand...
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its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.

Wow, this dust problem is become quite large. Small quantities doesn't sound like a good enough example of the problem. I don't have my Nexus One yet, but I do hope - that when I get it soon - the newer models (if they are starting to correct the issue) doesn't have this problem.

melterx12 said:
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Click to expand...
Click to collapse
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC

I know, I am waiting for now, probably until Cyanogen Mod comes out for N1. However I do not want to wait a year

ScaredyCat said:
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
Click to expand...
Click to collapse
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...

DKM119 said:
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
Click to expand...
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Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.

Since we're talking about rooting here, I just wanna root to upgrade to un-released Android firmwares, themes, changing things inside the phone that aren't possible stocked. There are lots of reasons to root in my eyes, and I really don't care about the negatives.

kozm0naut said:
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
Click to expand...
Click to collapse
Same here. Zero problems with mine.
Also I don't plan to root until the S-ON/S-OFF issue is either resolved or root without unlock is discovered.

melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
yeah i undertand you point but is not for everybody...like myself i do have wi-fi at home and at work...so i never used the internet tethering....so for me when i rooted my G1 is was only for the apps2sd and themes....

melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
There are always alternative. Although not as elegant of a solution, PDAnet allows you to connect your phone to your computer so it can use your data connection. Works pretty well.

as someone who had to unroot and use the warranty on my rooted G1 like 11 months after I got it, I definitely will not root my N1 when I get it unless there is a way to revert to the full factory settings. I'm not a dev but I have faith they will figure it out though.

I woke up to find this thread now has 3 pages of useless conversation :|.
Anyway, if you take a torch and shine it it'll be obvious if there's dust on it.
I need root cause of Market Enabler and internet tethering. Will update this thread when I get a response from HTC.

That's a truly depressing story!
The warranty situation is the main reason I use to keep myself from buying this phone. Since I had a hardware issue with my G1 that needed to be replaced (stopped accepting USB input, so it wouldn't charge or transfer data), this is kind of a deal-breaker for me.
Not repairing hardware defects because of a software issue is complete bull****.
My contract comes due in November, hopefully by then, HTC will have changed their policy. If not, the phone I buy definitely won't be unsubsidized! I've had good luck just contacting tmobile and saying the phone broke. Since it doesn't work, I'll have to cancel my contract and pay the ETF.....in the past they've given me a good price on a replacement. This probably wouldn't work if I wasn't on contract with them.

I agree and some of these pointless posts have been reported, so please keep this thread on topic.
I have cleaned this thread up so please refrain from from spamming and flaming. (and will continue to do so!)
Greetz.

i may be sending mine in for a repair soon, i have a stuck/dead baby blue pixel.

[Q] Should I buy New Nexus 7 right now or wait for another set of fresh models?

Hey guys,please help me out.Since the 2013 Nexus 7 is having a lot of issues and could be solved with updates,should I still buy it or wait for fresh set of models that come with problems-free in another a couple of months?I know warranty is there and everything but still I am scared.

nsnarayan10 said:
Hey guys,please help me out.Since the 2013 Nexus 7 is having a lot of issues and could be solved with updates,should I still buy it or wait for fresh set of models that come with problems-free in another a couple of months?I know warranty is there and everything but still I am scared.
Click to expand...
Click to collapse
As someone who just returned his 3rd with dead pixels, my only recommendation is to buy from a place that you know will let you return it.
It seems to be a random **** shoot, I see all these people reporting they have units that are good, and then there's me and the others in the dead pixel thread.

An update has already been released to fix the multitouch and GPS issue.

laxinchili said:
As someone who just returned his 3rd with dead pixels, my only recommendation is to buy from a place that you know will let you return it.
It seems to be a random **** shoot, I see all these people reporting they have units that are good, and then there's me and the others in the dead pixel thread.
Click to expand...
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One of my cousin lives in India and wants me to despatch one to him from Amazon,sound bad?So you are clearly saying that I should wait until Asus releases more fresh ones in a few months,right?

Username invalid said:
An update has already been released to fix the multitouch and GPS issue.
Click to expand...
Click to collapse
Does the update fix the issue?
And is it a good time to import one?

nsnarayan10 said:
Hey guys,please help me out.Since the 2013 Nexus 7 is having a lot of issues and could be solved with updates,should I still buy it or wait for fresh set of models that come with problems-free in another a couple of months?I know warranty is there and everything but still I am scared.
Click to expand...
Click to collapse
I would buy without any hesitations. Don't read into many complains here, they will play with your head.
(just like IF I told you that your GF is cheating on you .. would it suddenly makes her look suspicious somehow ?).
Haha.... I'm looking forward to some factory-refurbished sales down the road.
No wonder credit cards rates are so high (know what I mean..).

nsnarayan10 said:
Does the update fix the issue?
And is it a good time to import one?
Click to expand...
Click to collapse
https://www.google.ca/search?hl=en&...3.152.3.3.0...0.0...1ac.1.T66OUul4cOI&qscrl=1

nsnarayan10 said:
Hey guys,please help me out.Since the 2013 Nexus 7 is having a lot of issues and could be solved with updates,should I still buy it or wait for fresh set of models that come with problems-free in another a couple of months?I know warranty is there and everything but still I am scared.
Click to expand...
Click to collapse
Like you said most issues are fixable by update which are rolling out now but depends on your preference. I was thinking the same thing but waited a month. The current hardware which is what I have rev. E, seem to be issues free. Have spoke to others both 16gb and 32gb who are so far issue free under this rev so it really just depends where you buy it if they're still on the initial stock or if they've gotten new batches. I bought mine off amazon, through amazon them selves, meaning no separate sellers on amazon and got lucky with no issues but as said under rev. E, now I'm not totally sure how true that is that's what was explained to me by someone else while we are waiting for the current update, so I guess your best bet is to talk to someone who is experiencing these issues souch as multi-touch, random reboot and GPS issues. See what rev the initial stock was. Other wise like you mention you can just wait a month or so which most issues should be ironed out by then but seems as if they're getting a good handle on that so should have to wait too long if you choose to do so.

nsnarayan10 said:
Hey guys,please help me out.Since the 2013 Nexus 7 is having a lot of issues and could be solved with updates,should I still buy it or wait for fresh set of models that come with problems-free in another a couple of months?I know warranty is there and everything but still I am scared.
Click to expand...
Click to collapse
In a few months I'd be looking forward to the Kindle Fire HD 2's better hardware with the Snapdragon 800 CPU.

hyperxguy said:
I would buy without any hesitations. Don't read into many complains here, they will play with your head.
(just like IF I told you that your GF is cheating on you .. would it suddenly makes her look suspicious somehow ?).
Haha.... I'm looking forward to some factory-refurbished sales down the road.
No wonder credit cards rates are so high (know what I mean..).
Click to expand...
Click to collapse
I got you on that,haha.Normally refurbished models come problem-free,right?I am considering waiting for it,then.What do you think?Bcz its a question of importing one.

The thing about 'lots of issue' reports is that folks are bound to announce when they are upset, but majority or folks enjoying the products is keep enjoying it instead of complaining. So, it may seem like there are a lot of issues, but it actually isn't widespread in any way.
I got one and loved it, but I returned it. I didn't any issues. I returned it because I want the LTE version instead. So, if you want to hold out, do it if you want the LTE version (just $80 more than the 32GB wifi version), not if you're waffling about quality issues. But if you are concerned, by it from a brick & mortar store so you have a return window.

aerdely said:
Like you said most issues are fixable by update which are rolling out now but depends on your preference. I was thinking the same thing but waited a month. The current hardware which is what I have rev. E, seem to be issues free. Have spoke to others both 16gb and 32gb who are so far issue free under this rev so it really just depends where you buy it if they're still on the initial stock or if they've gotten new batches. I bought mine off amazon, through amazon them selves, meaning no separate sellers on amazon and got lucky with no issues but as said under rev. E, now I'm not totally sure how true that is that's what was explained to me by someone else while we are waiting for the current update, so I guess your best bet is to talk to someone who is experiencing these issues souch as multi-touch, random reboot and GPS issues. See what rev the initial stock was. Other wise like you mention you can just wait a month or so which most issues should be ironed out by then but seems as if they're getting a good handle on that so should have to wait too long if you choose to do so.
Click to expand...
Click to collapse
I think you gave an excellent piece of info.But how do i check what rev.E that Nexus 7 is?I read that the updates arent helping everyone,but I reckon the update should do the trick.But the worry is I am importing one,so!
Oh you mean waiting for refurbished models can take longer time?

Curare said:
The thing about 'lots of issue' reports is that folks are bound to announce when they are upset, but majority or folks enjoying the products is keep enjoying it instead of complaining. So, it may seem like there are a lot of issues, but it actually isn't widespread in any way.
I got one and loved it, but I returned it. I didn't any issues. I returned it because I want the LTE version instead. So, if you want to hold out, do it if you want the LTE version (just $80 more than the 32GB wifi version), not if you're waffling about quality issues. But if you are concerned, by it from a brick & mortar store so you have a return window.
Click to expand...
Click to collapse
Can you please give me the link to brick and mortar store if they provide online service?
Thank you and you made a point!

nsnarayan10 said:
I think you gave an excellent piece of info.But how do i check what rev.E that Nexus 7 is?I read that the updates arent helping everyone,but I reckon the update should do the trick.But the worry is I am importing one,so!
Oh you mean waiting for refurbished models can take longer time?
Click to expand...
Click to collapse
Reboot into bootloader shutdown the hold vol down+ power, the hardware rev will be toward the bottom. As I said not sure how true that is haven't checked into this my self but would be good to know.

Don't listen to people to tell you to ignore complaints. There is a 30-something page thread about dead pixels going on since launch for a reason, and another about build quality that is huge as well.
The multitouch and GPS problems have been addresses in a (timely) update.
However, if you or your friend care about dead pixels or dust under your screen, it is something that people are indeed experiencing (again - i opened a july mfg unit yesterday and it had 2 dead pixels - my 3rd nexus with dead pixels).
I think the real question here is: If your friend opened one up in India with a dead pixel, some light bleed, some dust under screen, or any other blemish, would he be able to deal with it?

aerdely said:
Reboot into bootloader shutdown the hold vol down+ power, the hardware rev will be toward the bottom. As I said not sure how true that is haven't checked into this my self but would be good to know.
Click to expand...
Click to collapse
Oh,thank you so much and its called Hardware REV?So you have faced no problem whatsoever?

nsnarayan10 said:
Oh,thank you so much and its called Hardware REV?So you have faced no problem whatsoever?
Click to expand...
Click to collapse
Yes as mine say I booted into bootload and it says hardware rev. e, yours should show what its on I think like 3 lines down on the device info in bootloader mode near the bottom.

laxinchili said:
Don't listen to people to tell you to ignore complaints. There is a 30-something page thread about dead pixels going on since launch for a reason, and another about build quality that is huge as well.
The multitouch and GPS problems have been addresses in a (timely) update.
However, if you or your friend care about dead pixels or dust under your screen, it is something that people are indeed experiencing (again - i opened a july mfg unit yesterday and it had 2 dead pixels - my 3rd nexus with dead pixels).
I think the real question here is: If your friend opened one up in India with a dead pixel, some light bleed, some dust under screen, or any other blemish, would he be able to deal with it?
Click to expand...
Click to collapse
You are absolutely right.If its software issues like GPS and Multi-touch,it could be solved over updates but dead pixels and light bleeding can get him helpless.So its better to wait for refurbished models?If so will they come a bit late?
But are these common issues with every phone in this intensity?

aerdely said:
Yes as mine say I booted into bootload and it says hardware rev. e, yours should show what its on I think like 3 lines down on the device info in bootloader mode near the bottom.
Click to expand...
Click to collapse
Thank you so much bro and I am scared what if i encounter any hardware issues like Dead-pixels and light bleeding.And this product is getting imported and worse is it could not be accepted for return since the product is not yet launched in that imported country.

nsnarayan10 said:
You are absolutely right.If its software issues like GPS and Multi-touch,it could be solved over updates but dead pixels and light bleeding can get him helpless.So its better to wait for refurbished models?If so will they come a bit late?
But are these common issues with every phone in this intensity?
Click to expand...
Click to collapse
Yes forgot about the dead pixel issue, that is true but not as all have it, its pretty much rolling the dice to see if your lucky enough to get one issue free, at least at the moment. So maybe to wait would be best or even a return but the return hasn't always proven true for me. I came from the Asus transformer which was riddled with ghost touch issues, went through 3 of them just couldn't get around it whether it was a return or not.

RMA'd 2013 Nexus 7 for multitouch issue, nothing was fixed.

So I was having the multitouch issues.. putting two or more fingers closely together caused major freakouts, and some swipes would just count as taps, as well as phantom taps happening. I RMA'd. got it back, only to find out all they did was a factory reset, which I had already done. Obviously this did nothing to fix the problem. I was very angry. I went to Asus support and did a chat with a support guy ( trying to remember this is not his fault ) and politely stated that the RMA had done nothing. I set up a new one, explaining that it is a hardware issue and that I wanted the screen/digitizer to be replaced. I'm sending it tomorrow, so I'll let you guys know how that goes. Has anyone else RMA'd for this and gotten it back in perfect working condition?

WackyClash said:
So I was having the multitouch issues.. putting two or more fingers closely together caused major freakouts, and some swipes would just count as taps, as well as phantom taps happening. I RMA'd. got it back, only to find out all they did was a factory reset, which I had already done. Obviously this did nothing to fix the problem. I was very angry. I went to Asus support and did a chat with a support guy ( trying to remember this is not his fault ) and politely stated that the RMA had done nothing. I set up a new one, explaining that it is a hardware issue and that I wanted the screen/digitizer to be replaced. I'm sending it tomorrow, so I'll let you guys know how that goes. Has anyone else RMA'd for this and gotten it back in perfect working condition?
Click to expand...
Click to collapse
Yes, me too, my N7 was returned to Amazon yesterday :crying:
unfortunately, I couldn't find any tablet like N7 spec and price.

sauofee said:
Yes, me too, my N7 was returned to Amazon yesterday :crying:
unfortunately, I couldn't find any tablet like N7 spec and price.
Click to expand...
Click to collapse
My device only exhibits some multitouch jumpiness when not grounded. I decided to wait for Asus and Google to sort it out internally and then I will send it for repair. Now from what I heard they only replace one faulty units with another. Mine seems to be one of those better ones even though it has serious problems with basic pinch to zoom gestures when ungrounded. I keep it for now because I do not want to risk replacement with a worse one.
One question to the those of you who got a replacement. When you got your replacement devices what was the manufacturing date? Did anyone get a device from September production batch? Was it any better?

I just mailed mine in for repair yesterday. I was hoping this would resolve my screen issues but I'm getting the impression that I will be very lucky if it does.
Plan B will be to buy another one and return the first one with that receipt. Rinse repeat until I get one that works.
Sent from my Nexus 7 using Tapatalk 4

gadzooks64 said:
I just mailed mine in for repair yesterday. I was hoping this would resolve my screen issues but I'm getting the impression that I will be very lucky if it does.
Plan B will be to buy another one and return the first one with that receipt. Rinse repeat until I get one that works.
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
So annoying that's what you have to do just to get one that works. Asus..... I don't know why they didn't just go samsung or htc, as badly as asus fudged up QC on the 2012 N7

I just mailed mine in for repair today, I don't know if I did right. Mine is also from the best ones between the bad ones and I don´t want to get one in worst conditions. I know a guy who send it to asus and got it back with the screen, front and gps changed, they did not even talk about the gps or gps problems at all, so we thought it was solved because they knew what to change. When he got it back at first it was perfect, he use to had a realy faulty unit, but the next day he came saying that it was failing again, much less than before but not perfect at all. He keeps talking with the people on asus and they told him to send it back, that may be an app... ???? I guess they don't have any idea on what the problem is.

bokoy said:
He keeps talking with the people on asus and they told him to send it back, that may be an app... ???? I guess they don't have any idea on what the problem is.
Click to expand...
Click to collapse
Yeah, the app is called JSS15* OTA update.

sfhub said:
Yeah, the app is called JSS15* OTA update.
Click to expand...
Click to collapse
There is a problem with that solution, I have the grounding issue, how could just a software problem do that? Mine works nearly perfect in my hands but if you put it over a sofa... Could be a software problem with some apps but not all.

The 15x updates contained firmware (which effects the hardware) as well as software.
Sfhub's firmware patches have been 80-90% successful in minimizing or eliminating the touch problems for those who've tried them.
He knows what he's talking about.... :thumbup:

gadzooks64 said:
Plan B will be to buy another one and return the first one with that receipt. Rinse repeat until I get one that works.
Click to expand...
Click to collapse
So in essence, commit fraud?

Apparently.
Sad that the sellers have to take it in the shorts because Google/ASUS are so clueless and unable to provide anything remotely resembling customer service.
They'll end up with a bunch of money tied up in defective stock that they'll have to sit on until they get credit.
Next time, how many Google/ASUS tablets do you think they'll be ordering?

goofball2k said:
So in essence, commit fraud?
Click to expand...
Click to collapse
Are you from the police? Is that fraud? So how would you call what asus/google are doing...

I think people that buy a device and return defective units to the place of purchase are heroes. Especially if they return 3-5 or more. They beta test the devices, and take out the bad ones for the rest of us.
Is it fraud to buy model ABC and return model ABC to the same store? The stores have a ASUS wonderful warranty program where they can return the devices for a full year for repair and resell them to unsuspecting customers. For example, I noticed Best Buy selling a Google device recently at full price that had an extra small sticker - Bug Fix A. Isn't that fraud? LOL
Seriously, it should be fraud to sell a consumer faulty devices and expect thousands of customers to deal individually with the known problems.

Even if you buy one in one shop, then buy another in another, or the same shop, and return the first one as the second, that is what the user said. If that's the way to get a good one working... but be careful with bar codes, they will know you are not returning the same item.
There's no damage for any shop as Bob said, they just return the unit and gets new one. The biggest problem is for the user, Google is just lucky for not having more returns.

They are are all screwed up I think. Some more then others. It can be fixed with Sfhub's patches for the most part. Mine still gets strange when I play extended periods of Terraria but it is only for a second or two. I don't even think it is the device at this point but rather the game itself.
Best thing to do is go into Dev options and turn on show touchscreen inputs. Before it would skitz out and I could see like 5 touch inputs randomly on the screen. Now after Sfhubs fix, I don't see any, even when the game gets wonky.
This is why everyone knows it can be corrected via a proper patch from Google. Whether they adjust the sensitivity to touch or grounding or whatever. If Sfhub can do it, Google can. Plus it is a tiny download, his directions are precise, you don't have to be unlocked or rooted to do. There is absolutely no harm to just patch it yourself until Google makes with a fix.
Touchscreen Patch Fix:
http://forum.xda-developers.com/showthread.php?t=2428133

player911 said:
They are are all screwed up I think. Some more then others. It can be fixed with Sfhub's patches for the most part. Mine still gets strange when I play extended periods of Terraria but it is only for a second or two. I don't even think it is the device at this point but rather the game itself.
Best thing to do is go into Dev options and turn on show touchscreen inputs. Before it would skitz out and I could see like 5 touch inputs randomly on the screen. Now after Sfhubs fix, I don't see any, even when the game gets wonky.
This is why everyone knows it can be corrected via a proper patch from Google. Whether they adjust the sensitivity to touch or grounding or whatever. If Sfhub can do it, Google can. Plus it is a tiny download, his directions are precise, you don't have to be unlocked or rooted to do. There is absolutely no harm to just patch it yourself until Google makes with a fix.
Touchscreen Patch Fix:
http://forum.xda-developers.com/showthread.php?t=2428133
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Correction - "Your bootloader must be UNLOCKED to use these packages. Unlocking your bootloader is covered in the stickies"
That is extracted from his post.

So no one's had a positive experience RMAing the nexus? Do the majority of units have the multitouch problem?
Sfhub's fix helped but I still get the "grounding issue" where the touchscreen goes insane if I place the nexus on certain materials. It sometimes exhibits the same problem when connected to the charger.
Other than that, the tablet works great when I hold it in my hand, no other issue to report... so I'm worried about RMAing my N7 and getting back one that not only has the same multitouch issue but now also randomly reboots or has dead pixels or dust or whatever. My warranty applies to north america only because I bought it off ebay and I don't live in the US so shipping it off to get replaced will get costly if I can't guarantee I get a working replacement back. Can I be sure that like, the newest batch of nexus 7 has been fixed and the replacement will be of that batch?

Since they're not sure what the problem is (one Google groups poster states that ASUS has had his for a month with no ETA on a fix, or when he'll get it back) I'm not sure how they can fix anything , or be certain that what they've been shipping is 'good'.
https://productforums.google.com/forum/#!topic/nexus/mG4JXaT-SHs[1-25-false]
Come and join in the fun.... :/

Looks like loads of fun. Seems I should be grateful I was lucky enough that my touch-based tablet only has a malfunctioning touch screen.

danvee said:
Since they're not sure what the problem is (one Google groups poster states that ASUS has had his for a month with no ETA on a fix, or when he'll get it back) I'm not sure how they can fix anything , or be certain that what they've been shipping is 'good'.
https://productforums.google.com/forum/#!topic/nexus/mG4JXaT-SHs[1-25-false]
Come and join in the fun.... :/
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Dude, that forum is almost like spam. I reported my issues early, 3 weeks ago or more.
Since then I get from 10+ to 20+ reports (of multiple posts) per day of people reporting issues in email. People might be worrying about me when I get two or three reports in one meeting and I'm chuckling at the comments. LOL
Seriously, it is a good idea to report your issues at that location. But, think twice about subscribing to the topic.

If you want to keep your Shield Tablet tell Nvidia

Post on the Nvidia forums telling Nvidia you want to keep your old tablet. lots of people want to keep both tablets or have problems with the new ones so comment and let Nvidia know you want to keep them both. Share this with everyone so it gets some attention from Nvidia. Thread: https://forums.geforce.com/default/topic/865108/shield-tablet/if-you-want-to-also-keep-your-old-tablet-leave-a-post/

I wouldn't recommend keeping your old tablet. They are doing this recall because the older tablets could be dangerous; it's a safety recall. I understand wanting to keep the older tablet, I really do. Nvidia isn't going to tell people they should keep them; only dispose of them. I understand that we all think nothing will happen with ours, but that is usually when it does.
I'd rather they let me keep my pen and charger from the first tablet. But I don't want a possible fire hazard in my house. I haven't turned mine on since the recall.
I am sure this isn't going to be a popular post... but it is just how I see it.

LordDavon said:
I wouldn't recommend keeping your old tablet. They are doing this recall because the older tablets could be dangerous; it's a safety recall. I understand wanting to keep the older tablet, I really do. Nvidia isn't going to tell people they should keep them; only dispose of them. I understand that we all think nothing will happen with ours, but that is usually when it does.
I'd rather they let me keep my pen and charger from the first tablet. But I don't want a possible fire hazard in my house.
I am sure this isn't going to be a popular post... but it is just how I see it.
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Click to collapse
Nvidia just said that we could keep them if we wanted:https://forums.geforce.com/default/topic/867701/shield-tablet/clear-recall-info-from-nvidia-finally/ This guy got an official email saying they don't require that they be shipped back

Anyone from the UK got his/her replacement tab and kept the old one? I don't want to give the old back. Just wandering what to tell to the courier? I already disposed it?
Sent from my LG-H815 using Tapatalk

Shorty88jr said:
Nvidia just said that we could keep them if we wanted:https://forums.geforce.com/default/topic/867701/shield-tablet/clear-recall-info-from-nvidia-finally/ This guy got an official email saying they don't require that they be shipped back
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Click to collapse
they still didn't say that you can keep it, they said that you don't have you send it back if you dispose of it yourself

new tablet
i have the new one and the old one still works .:laugh:

Received my new replacement and all went well.
Flashed TWRP backup back to new Shield and all is ok.
Old one still works due to Blisspop......:angel:

Snah001 said:
Received my new replacement and all went well.
Flashed TWRP backup back to new Shield and all is ok.
Old one still works due to Blisspop......:angel:
Click to expand...
Click to collapse
I will install Blisspop tonight, did you install 3.8 or 3.9?

I installed 3.9 and out off the box it worked 100%
Sent from my Asus Infinity TF700 with Dock

Shorty88jr said:
Nvidia just said that we could keep them if we wanted:https://forums.geforce.com/default/topic/867701/shield-tablet/clear-recall-info-from-nvidia-finally/ This guy got an official email saying they don't require that they be shipped back
Click to expand...
Click to collapse
That's not what it says. It says that if you disposed of the tablet, they will still send you the replacement. They aren't telling people to keep them.

I'd keep it got parts, or replace the battery with a good one. But throwing it out and then dropping yours and breaking the screen or something would be a real kick in the balls lol
Sent from my SHIELD Tablet using Tapatalk

Bootloop issue on Nexus 6P

There was an article today on xda that talked about a class action lawsuit against LG because multiple phones they make are going into a boot loop of death--sound familiar? The problem is defective solder that can't withstand the heat the phone generates and, over time, separates a connection to the motherboard. The problem with the 6P is almost certainly the exact same. That means there is likely nothing a 6P owner can ultimately do to prevent the boot loop of death from eventually happening to their phone. The simple act of charging the phone with the quick charge function makes the phone quite warm. On top of that (for those on stock) since the January OTA Google has been defaulting the stock kernel settings to those for high performance, which not only is causing battery drain that some users have been complaining about but also makes the phones run much warmer. This means the 6P will likely die even faster.
For some of us this was a 600-700 phone purchased new and (mine is a 128gig model) and for that money, it's not unreasonable to expect a phone to last for longer than 12-18 months, which is probably going to turn out to be the ultimate lifespan for these things.
I'm curious if anybody else has any thoughts on this situation. To my mind, both Google and Huawei knew that these phones were defective and should have recalled them. Instead, they are riding out the warranty and when the phone inevitably breaks telling owners that they are SOL.
Does anyone think it would be worthwhile for Nexus 6P owners to file a class action lawsuit against Google and Huawei or do you think it would be a waste of time? Are you OK buying a supposedly premium phone that likely won't last a full two years?

jhs39 said:
There was an article today on xda that talked about a class action lawsuit against LG because multiple phones they make are going into a boot loop of death--sound familiar? The problem is defective solder that can't withstand the heat the phone generates and, over time, separates a connection to the motherboard. The problem with the 6P is almost certainly the exact same. That means there is likely nothing a 6P owner can ultimately do to prevent the boot loop of death from eventually happening to their phone. The simple act of charging the phone with the quick charge function makes the phone quite warm. On top of that (for those on stock) since the January OTA Google has been defaulting the stock kernel settings to those for high performance, which not only is causing battery drain that some users have been complaining about but also makes the phones run much warmer. This means the 6P will likely die even faster.
For some of us this was a 600-700 phone purchased new and (mine is a 128gig model) and for that money, it's not unreasonable to expect a phone to last for longer than 12-18 months, which is probably going to turn out to be the ultimate lifespan for these things.
I'm curious if anybody else has any thoughts on this situation. To my mind, both Google and Huawei knew that these phones were defective and should have recalled them. Instead, they are riding out the warranty and when the phone inevitably breaks telling owners that they are SOL.
Does anyone think it would be worthwhile for Nexus 6P owners to file a class action lawsuit against Google and Huawei or do you think it would be a waste of time? Are you OK buying a supposedly premium phone that likely won't last a full two years?
Click to expand...
Click to collapse
You can try.
I'm in because I had to RMA my phone with a blank screen.
Paid the deductible to get it replaced.

tech_head said:
You can try.
I'm in because I had to RMA my phone with a blank screen.
Paid the deductible to get it replaced.
Click to expand...
Click to collapse
I wouldn't know where to start and don't know any lawyers. But I seriously doubt that very many 6Ps will still be running by the time they are two years old. Shortly after a year seems to be when it's happening for a lot of people. I baby my phone but I still expect it to be dead by fall because my warranty expires in July. Currently I'm on Project Fi, which I like. That means I'll either have to buy a Pixel which is overpriced and apparently very difficult to root and mod or switch to another carrier so I can get something like a One Plus which is easy to root and mod and has a vibrant developer community. I'm not happy that I spent so much on this phone and it likely won't last two years. I have much older, far cheaper smartphones that still function fine. My Galaxy 3 still works perfectly. But this phone was apparently built like crap and nobody seems to want to hold Google and Huawei responsible for that.

Not sure where this will go, but I'm a 6P owner and watching the situation closely in these places:
https://code.google.com/p/android/issues/detail?id=230848
https://www.xda-developers.com/nexus-6p-users-experiencing-random-bootloops/
So far I'm good. But it happens suddenly much of the time.

Az_Biker said:
Not sure where this will go, but I'm a 6P owner and watching the situation closely in these places:
https://code.google.com/p/android/issues/detail?id=230848
https://www.xda-developers.com/nexus-6p-users-experiencing-random-bootloops/
So far I'm good. But it happens suddenly much of the time.
Click to expand...
Click to collapse
do you think google have a solution for this big brob with flash because in my contry we don t have warranty

Az_Biker said:
Not sure where this will go, but I'm a 6P owner and watching the situation closely in these places:
https://code.google.com/p/android/issues/detail?id=230848
https://www.xda-developers.com/nexus-6p-users-experiencing-random-bootloops/
So far I'm good. But it happens suddenly much of the time.
Click to expand...
Click to collapse
Hello...
You can also follow this thread:
https://forum.xda-developers.com/nexus-6p/help/boot-loop-death-nexus-6p-t3533528
By the way... Every week there are new users reporting the same issue. I don't count those who also open new threads in Q/A section...
This is getting crazy. Seeing LG is now sued, it gives at least some hope that something will be done with Huawei.
How much people have a nice brick now?! And Google/Huawei who tell them since their warranty ended a few days/weeks/months ago, they won't fix their device. Though some had exceptions and have had their device replaced/repaired, others pay for a motherboard replacement. A Device that already costed them 700$ or more and now the repair!
Also some people kept harassing Google/Huawei because the first person they called didn't accept to replace/repair their device. They tried again and after 2 or 3 calls they finally successed! Isn't it crazy?! Like if you give up at first try, you're just fuxxed...
Though with all this, you're not even sure it won't fail anymore. As they didn't acknowledge the issue, nor they did state they took measures to fix the problem...
I haven't experienced the issue yet, but the phone is exactly one year old. My wife uses it now since i upgraded. It's just boring to backup photos every few days, fearing it suddenly breaks!
They deserve a little punishment in my opinion. :angel:

leroilion02 said:
do you think google have a solution for this big brob with flash because in my contry we don t have warranty
Click to expand...
Click to collapse
I'd like to think that Huawei/Google would step up and at least offer a 50% disc on new device or 50% refund on bricked 6Ps. Anything other than, SORRY, it's out of warranty (even though thousands of devices are having the same issue)...
5.1 said:
Hello...
You can also follow this thread:
https://forum.xda-developers.com/nexus-6p/help/boot-loop-death-nexus-6p-t3533528
By the way... Every week there are new users reporting the same issue. I don't count those who also open new threads in Q/A section...
This is getting crazy. Seeing LG is now sued, it gives at least some hope that something will be done with Huawei.
How much people have a nice brick now?! And Google/Huawei who tell them since their warranty ended a few days/weeks/months ago, they won't fix their device. Though some had exceptions and have had their device replaced/repaired, others pay for a motherboard replacement. A Device that already costed them 700$ or more and now the repair!
Also some people kept harassing Google/Huawei because the first person they called didn't accept to replace/repair their device. They tried again and after 2 or 3 calls they finally successed! Isn't it crazy?! Like if you give up at first try, you're just fuxxed...
Though with all this, you're not even sure it won't fail anymore. As they didn't acknowledge the issue, nor they did state they took measures to fix the problem...
I haven't experienced the issue yet, but the phone is exactly one year old. My wife uses it now since i upgraded. It's just boring to backup photos every few days, fearing it suddenly breaks!
They deserve a little punishment in my opinion. :angel:
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Click to collapse
Thanks. It would be nice if companies were held to some quality of manufacture law for things like this that happen after the warranty period. It's as if they think "we only have to make it last ONE YEAR, then it can fall apart after the warranty is over"... When thousands of devices are having similar issues, that's not just a coincidence!

Az_Biker said:
I'd like to think that Huawei/Google would step up and at least offer a 50% disc on new device or 50% refund on bricked 6Ps. Anything other than, SORRY, it's out of warranty (even though thousands of devices are having the same issue)...
Thanks. It would be nice if companies were held to some quality of manufacture law for things like this that happen after the warranty period. It's as if they think "we only have to make it last ONE YEAR, then it can fall apart after the warranty is over"... When thousands of devices are having similar issues, that's not just a coincidence!
Click to expand...
Click to collapse
It always reminds me of the Samsung TVs case: https://www.cnet.com/news/samsung-settlement-warrants-older-tvs-with-faulty-capacitors/
They accepted to fix the faulty units and extended the warranty. If you read the post till the end though, this is the best part:
"Samsung officially denies the complaints in the suit"
Although they denied their TVs having a problem, they knew they would loose sooner or later. So they just they settled the lawsuit to avoid further costs. This is no rocket science...
For me, this is called programmed obsolescence. A technic widely used by almost all electronic devices manufacturers these days. Huawei should replace faulty motherboards. No matter how old those are! And extend the warranty on the new hardware.
Cheers...

It feels like i paid for a Premium brick costing 700 dollars!

Well, I too, am in the bootloop of death club... Here's my story if anyone wants a read.
https://plus.google.com/117402788701749987746/posts/5y5PNrvg3fN
Guess I'll try my luck with Huawei and see what they say.

jhs39 said:
Does anyone think it would be worthwhile for Nexus 6P owners to file a class action lawsuit against Google and Huawei or do you think it would be a waste of time? Are you OK buying a supposedly premium phone that likely won't last a full two years?
Click to expand...
Click to collapse
Sounds as if it is beginning: https://forum.xda-developers.com/showpost.php?p=71860686&postcount=706
See also:
http://www.androidpolice.com/2017/04/14/google-may-sued-nexus-6p-early-shutdown-bootloop-issues/

So I just got off the phone with Huawei and unfortunately I am 4 months out of warranty. Said I can send it in to fix it and they'll let me know how much its gonna cost. I am so pissed right now. This is ridiculous. They're blaming the latest 7.1.2 update from Google and how it's not just the 6p it's affecting...hmmm Who's telling the truth?

treezy26 said:
So I just got off the phone with Huawei and unfortunately I am 4 months out of warranty. Said I can send it in to fix it and they'll let me know how much its gonna cost. I am so pissed right now. This is ridiculous. They're blaming the latest 7.1.2 update from Google and how it's not just the 6p it's affecting...hmmm Who's telling the truth?
Click to expand...
Click to collapse
Read this post. Follow the link and read: https://forum.xda-developers.com/showpost.php?p=71860686&postcount=706
Also... No need to post the same message three times
Cheers...

5.1 said:
Read this post. Follow the link and read: https://forum.xda-developers.com/showpost.php?p=71860686&postcount=706
Also... No need to post the same message three times
Cheers...
Click to expand...
Click to collapse
I have seen this and going to look into it further.
Also... I posted it 5 times, just in different threads...:silly:

treezy26 said:
Also... I posted it 5 times, just in different threads...:silly:
Click to expand...
Click to collapse
Spam?

5.1 said:
Spam?
Click to expand...
Click to collapse
You call it spam, I call it desperate...

treezy26 said:
You call it spam, I call it desperate...
Click to expand...
Click to collapse
I understand you. Even though I haven't got the issue yet and since my wife takes a lot of pics with (my ex) her N6P, i have to backup up almost every day. Doing this since the beginning of this issue. It's really boring.
I wish you luck! Try contacting Huawei again. Hopefully you'll talk to another tech who'll acknowledge the issue and will repair/replace.your phone. Don't give up!.
Or else, fill the lawyer's survey! :good:
PS: Huawei blamed first 7.0 update, then 7.1 and now 7.1.2. lol...
Good luck...

5.1 said:
I understand you. Even though I haven't got the issue yet and since my wife takes a lot of pics with (my ex) her N6P, i have to backup up almost every day. Doing this since the beginning of this issue. It's really boring.
I wish you luck! Try contacting Huawei again. Hopefully you'll talk to another tech who'll acknowledge the issue and will repair/replace.your phone. Don't give up!.
Or else, fill the lawyer's survey! :good:
PS: Huawei blamed first 7.0 update, then 7.1 and now 7.1.2. lol...
Good luck...
Click to expand...
Click to collapse
Well I was so frustrated that I went ahead and ask them to go ahead and send me the stuff needed to send it back. Hopefully whenever it gets there, I can speak with someone else and talk them into fixing it for free. Thanks.

treezy26 said:
Well I was so frustrated that I went ahead and ask them to go ahead and send me the stuff needed to send it back. Hopefully whenever it gets there, I can speak with someone else and talk them into fixing it for free. Thanks.
Click to expand...
Click to collapse
Ah...
Keep harassing them until they repair/replace your device free of charge!
Good luck...

Add Me to the growing list
Yep, my 6p- Aluminum 32GB phone had the problem. Same issue plaguing others too, infinite bootloop. Android Recovery Mode doesn't fix it, nothing does.
I sent it to Huawei on 3/10/17 and its now 4/14/17 and they still haven't given me back the phone. The message they give me is "the phone is fixed and is just waiting to be shipped"..... yeah sure I have been told this 4 time since 3/24/17, an ETA please? No, no ETA. You start to get suspicious the second time around and downright furious on the 3rd......and 4th time 21 FREAKING DAYS LATER. Had it escalated today 4/14/17. Hoping for the best:laugh::laugh:yeah no I'm not. Lawsuit time?