So I was having the multitouch issues.. putting two or more fingers closely together caused major freakouts, and some swipes would just count as taps, as well as phantom taps happening. I RMA'd. got it back, only to find out all they did was a factory reset, which I had already done. Obviously this did nothing to fix the problem. I was very angry. I went to Asus support and did a chat with a support guy ( trying to remember this is not his fault ) and politely stated that the RMA had done nothing. I set up a new one, explaining that it is a hardware issue and that I wanted the screen/digitizer to be replaced. I'm sending it tomorrow, so I'll let you guys know how that goes. Has anyone else RMA'd for this and gotten it back in perfect working condition?
WackyClash said:
So I was having the multitouch issues.. putting two or more fingers closely together caused major freakouts, and some swipes would just count as taps, as well as phantom taps happening. I RMA'd. got it back, only to find out all they did was a factory reset, which I had already done. Obviously this did nothing to fix the problem. I was very angry. I went to Asus support and did a chat with a support guy ( trying to remember this is not his fault ) and politely stated that the RMA had done nothing. I set up a new one, explaining that it is a hardware issue and that I wanted the screen/digitizer to be replaced. I'm sending it tomorrow, so I'll let you guys know how that goes. Has anyone else RMA'd for this and gotten it back in perfect working condition?
Click to expand...
Click to collapse
Yes, me too, my N7 was returned to Amazon yesterday :crying:
unfortunately, I couldn't find any tablet like N7 spec and price.
sauofee said:
Yes, me too, my N7 was returned to Amazon yesterday :crying:
unfortunately, I couldn't find any tablet like N7 spec and price.
Click to expand...
Click to collapse
My device only exhibits some multitouch jumpiness when not grounded. I decided to wait for Asus and Google to sort it out internally and then I will send it for repair. Now from what I heard they only replace one faulty units with another. Mine seems to be one of those better ones even though it has serious problems with basic pinch to zoom gestures when ungrounded. I keep it for now because I do not want to risk replacement with a worse one.
One question to the those of you who got a replacement. When you got your replacement devices what was the manufacturing date? Did anyone get a device from September production batch? Was it any better?
I just mailed mine in for repair yesterday. I was hoping this would resolve my screen issues but I'm getting the impression that I will be very lucky if it does.
Plan B will be to buy another one and return the first one with that receipt. Rinse repeat until I get one that works.
Sent from my Nexus 7 using Tapatalk 4
gadzooks64 said:
I just mailed mine in for repair yesterday. I was hoping this would resolve my screen issues but I'm getting the impression that I will be very lucky if it does.
Plan B will be to buy another one and return the first one with that receipt. Rinse repeat until I get one that works.
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
So annoying that's what you have to do just to get one that works. Asus..... I don't know why they didn't just go samsung or htc, as badly as asus fudged up QC on the 2012 N7
I just mailed mine in for repair today, I don't know if I did right. Mine is also from the best ones between the bad ones and I don´t want to get one in worst conditions. I know a guy who send it to asus and got it back with the screen, front and gps changed, they did not even talk about the gps or gps problems at all, so we thought it was solved because they knew what to change. When he got it back at first it was perfect, he use to had a realy faulty unit, but the next day he came saying that it was failing again, much less than before but not perfect at all. He keeps talking with the people on asus and they told him to send it back, that may be an app... ???? I guess they don't have any idea on what the problem is.
bokoy said:
He keeps talking with the people on asus and they told him to send it back, that may be an app... ???? I guess they don't have any idea on what the problem is.
Click to expand...
Click to collapse
Yeah, the app is called JSS15* OTA update.
sfhub said:
Yeah, the app is called JSS15* OTA update.
Click to expand...
Click to collapse
There is a problem with that solution, I have the grounding issue, how could just a software problem do that? Mine works nearly perfect in my hands but if you put it over a sofa... Could be a software problem with some apps but not all.
The 15x updates contained firmware (which effects the hardware) as well as software.
Sfhub's firmware patches have been 80-90% successful in minimizing or eliminating the touch problems for those who've tried them.
He knows what he's talking about.... :thumbup:
gadzooks64 said:
Plan B will be to buy another one and return the first one with that receipt. Rinse repeat until I get one that works.
Click to expand...
Click to collapse
So in essence, commit fraud?
Apparently.
Sad that the sellers have to take it in the shorts because Google/ASUS are so clueless and unable to provide anything remotely resembling customer service.
They'll end up with a bunch of money tied up in defective stock that they'll have to sit on until they get credit.
Next time, how many Google/ASUS tablets do you think they'll be ordering?
goofball2k said:
So in essence, commit fraud?
Click to expand...
Click to collapse
Are you from the police? Is that fraud? So how would you call what asus/google are doing...
I think people that buy a device and return defective units to the place of purchase are heroes. Especially if they return 3-5 or more. They beta test the devices, and take out the bad ones for the rest of us.
Is it fraud to buy model ABC and return model ABC to the same store? The stores have a ASUS wonderful warranty program where they can return the devices for a full year for repair and resell them to unsuspecting customers. For example, I noticed Best Buy selling a Google device recently at full price that had an extra small sticker - Bug Fix A. Isn't that fraud? LOL
Seriously, it should be fraud to sell a consumer faulty devices and expect thousands of customers to deal individually with the known problems.
Even if you buy one in one shop, then buy another in another, or the same shop, and return the first one as the second, that is what the user said. If that's the way to get a good one working... but be careful with bar codes, they will know you are not returning the same item.
There's no damage for any shop as Bob said, they just return the unit and gets new one. The biggest problem is for the user, Google is just lucky for not having more returns.
They are are all screwed up I think. Some more then others. It can be fixed with Sfhub's patches for the most part. Mine still gets strange when I play extended periods of Terraria but it is only for a second or two. I don't even think it is the device at this point but rather the game itself.
Best thing to do is go into Dev options and turn on show touchscreen inputs. Before it would skitz out and I could see like 5 touch inputs randomly on the screen. Now after Sfhubs fix, I don't see any, even when the game gets wonky.
This is why everyone knows it can be corrected via a proper patch from Google. Whether they adjust the sensitivity to touch or grounding or whatever. If Sfhub can do it, Google can. Plus it is a tiny download, his directions are precise, you don't have to be unlocked or rooted to do. There is absolutely no harm to just patch it yourself until Google makes with a fix.
Touchscreen Patch Fix:
http://forum.xda-developers.com/showthread.php?t=2428133
player911 said:
They are are all screwed up I think. Some more then others. It can be fixed with Sfhub's patches for the most part. Mine still gets strange when I play extended periods of Terraria but it is only for a second or two. I don't even think it is the device at this point but rather the game itself.
Best thing to do is go into Dev options and turn on show touchscreen inputs. Before it would skitz out and I could see like 5 touch inputs randomly on the screen. Now after Sfhubs fix, I don't see any, even when the game gets wonky.
This is why everyone knows it can be corrected via a proper patch from Google. Whether they adjust the sensitivity to touch or grounding or whatever. If Sfhub can do it, Google can. Plus it is a tiny download, his directions are precise, you don't have to be unlocked or rooted to do. There is absolutely no harm to just patch it yourself until Google makes with a fix.
Touchscreen Patch Fix:
http://forum.xda-developers.com/showthread.php?t=2428133
Click to expand...
Click to collapse
Correction - "Your bootloader must be UNLOCKED to use these packages. Unlocking your bootloader is covered in the stickies"
That is extracted from his post.
So no one's had a positive experience RMAing the nexus? Do the majority of units have the multitouch problem?
Sfhub's fix helped but I still get the "grounding issue" where the touchscreen goes insane if I place the nexus on certain materials. It sometimes exhibits the same problem when connected to the charger.
Other than that, the tablet works great when I hold it in my hand, no other issue to report... so I'm worried about RMAing my N7 and getting back one that not only has the same multitouch issue but now also randomly reboots or has dead pixels or dust or whatever. My warranty applies to north america only because I bought it off ebay and I don't live in the US so shipping it off to get replaced will get costly if I can't guarantee I get a working replacement back. Can I be sure that like, the newest batch of nexus 7 has been fixed and the replacement will be of that batch?
Since they're not sure what the problem is (one Google groups poster states that ASUS has had his for a month with no ETA on a fix, or when he'll get it back) I'm not sure how they can fix anything , or be certain that what they've been shipping is 'good'.
https://productforums.google.com/forum/#!topic/nexus/mG4JXaT-SHs[1-25-false]
Come and join in the fun.... :/
Looks like loads of fun. Seems I should be grateful I was lucky enough that my touch-based tablet only has a malfunctioning touch screen.
danvee said:
Since they're not sure what the problem is (one Google groups poster states that ASUS has had his for a month with no ETA on a fix, or when he'll get it back) I'm not sure how they can fix anything , or be certain that what they've been shipping is 'good'.
https://productforums.google.com/forum/#!topic/nexus/mG4JXaT-SHs[1-25-false]
Come and join in the fun.... :/
Click to expand...
Click to collapse
Dude, that forum is almost like spam. I reported my issues early, 3 weeks ago or more.
Since then I get from 10+ to 20+ reports (of multiple posts) per day of people reporting issues in email. People might be worrying about me when I get two or three reports in one meeting and I'm chuckling at the comments. LOL
Seriously, it is a good idea to report your issues at that location. But, think twice about subscribing to the topic.
Related
Hi all,
This is not so much of a ranting thread (although I am really frustrated), but just a gentle reminder to please check your screen for dust, as well as any other known issues BEFORE rooting. Thankfully, I did that, and my phone had dust under the screen UPON arrival. I got it at 2pm, and returned it to HTC by 5pm.
The other problem is, do remember Google takes no responsibility with hardware related issues. As much as I hate it, find HTC. I had a horrible experience with them, and I just want to share it with the rest of you. Also, I'm from Singapore, just in case.
I got my phone at 2PM from DHL, and was really happy about it (who wouldn't)? I opened it, booted it, and it was really fast. Then I checked the screen. There was not one speck, but at least 5 specks of dust under the screen. I immediately called HTC Singapore's hotline, and it was outsourced to another country (I'm guessing China, cause when they called me back it was +86). I can speak Mandarin, but only barely, and it was really difficult trying to tell them my problem in English. They really tried to help, but the communication barrier proved to be very frustrating. In the end, I was told to go down to HTC Care (at Keppel Bay Tower) to return the phone.
At this point in time, I didn't really want to make a huge fuss or anything. **** happens, I can accept that. All I want now is my phone replaced, as quickly as possible. I reached HTC Care around 4.15PM, but was only served at 5PM. Even worse, the staff at HTC Care Singapore had NO idea what to do with the Nexus One. They told me it was dealt differently from other HTC phones. As a consumer, I seriously do not care. I just want my phone fixed/replaced/whatever. I then waited for 20 minutes while they tried to log into the Nexus One system of theirs or something.
As though that was not bad enough, they had no idea what to collect from me. Some of them said I should return only the phone, while others said the entire box set. In the end, I returned the entire box set. They did not even bother to check the contents inside. Also, the courier service used this time is M3 express instead of DHL, and I was not given any tracking number despite them telling me the order has already been placed.
Also, there were other discrepancies. The phone staff told me to expect it within 3 working days, while HTC Care staff said to expect it within 3 to 5 working days. To be fair to the HTC Care staff, I doubt they were even briefed on what to do with Nexus Ones.
Below is the email I've sent to HTC, although at this point in time I doubt the response will be good:
To whom it may concern:
I placed my order for Nexus One with Google on January 9, and finally got it today, January 15, at 2pm. I understand that weekends are not considered work days, so effectively it took 5 working days to reach, which is reasonable to me.
I opened the Nexus One only to find dust under the screen. Doing a quick search on Google shows that it is a common problem. In fact, I read on some posts that it is considered to be a DOA problem by HTC, as seen from http://www.google.com/support/forum/p/android/thread?tid=29bc1e80107f01f7&hl=en. The first thing I did was to call the Singapore HTC helpline. I had a hard time communicating with them, but they did their best to help. I was told to go down to HTC Care (Singapore) at Keppel Bay Tower. The person on the phone had also opened a ticket for me.
I reached Keppel Bay Tower at 4.15PM, and was only served at 5pm. The service staff were polite but very unsure of what to do with the Nexus One. Apparently, Nexus Ones are dealt with differently from other HTC phones, though I do not see the point of them informing me of that. I have already accepted that there is dust under the phone and instead of making a big fuss, my main aim is to get my phone replaced on a one-to-one basis since I am still within the 14 days.
Once the staff managed to retrieve my information using the ticket number given to me earlier by the person over the phone, I was told I had to return the phone, but they were unsure whether to collect the phone, or the entire box set. In the end, they collected the entire box set. I had been told to expect it within 3 days by the person over the hotline, but the staff at HTC Care informed me that it was 3 - 5 days.
I am now requesting that you replace the entire box set, and deliver it to me within 3 days. In addition, I would like to know why the courier service used
is M3 Express instead of DHL (which was used when I first got my Nexus One). Moreover, I was not given any tracking number to track the status of my delivery, despite the service staff telling me that the order has already been placed.
I find it disappointing that the service staff had no idea what to do with Nexus One cases. It seems to me that HTC does not care because it is not really HTC's phone and more like Google's phone in this case. I hope you understand where I am coming from. It is my first time dealing with HTC's service, and the experience has been a let down. I have always thought highly of HTC's products since my previous HTC phones were all well-built, and I never had to visit the service centre.
I will appreciate if you could get back to me by Monday.
My ticket number, as well as product serial number are as follows:
Ticket No.:
Phone S/N:
Thank you.
Regards,
Click to expand...
Click to collapse
To end it, please remember to check before rooting!
bro sad to hear this from you.
I also got my nexus one today and i notice the screen's bottom left and right corners are making loose noise when pressed with some pressure..
so i used some pressure on the problemic areas for 20secs and so far, no more loose noise..
Hopefully it will prevent my unit from dust..
I have been consistantly checking mine as well. This sucks
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
ScaredyCat said:
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
Click to expand...
Click to collapse
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Wow, this dust problem is become quite large. Small quantities doesn't sound like a good enough example of the problem. I don't have my Nexus One yet, but I do hope - that when I get it soon - the newer models (if they are starting to correct the issue) doesn't have this problem.
melterx12 said:
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Click to expand...
Click to collapse
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
I know, I am waiting for now, probably until Cyanogen Mod comes out for N1. However I do not want to wait a year
ScaredyCat said:
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
Click to expand...
Click to collapse
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
DKM119 said:
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
Click to expand...
Click to collapse
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Since we're talking about rooting here, I just wanna root to upgrade to un-released Android firmwares, themes, changing things inside the phone that aren't possible stocked. There are lots of reasons to root in my eyes, and I really don't care about the negatives.
kozm0naut said:
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
Click to expand...
Click to collapse
Same here. Zero problems with mine.
Also I don't plan to root until the S-ON/S-OFF issue is either resolved or root without unlock is discovered.
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
yeah i undertand you point but is not for everybody...like myself i do have wi-fi at home and at work...so i never used the internet tethering....so for me when i rooted my G1 is was only for the apps2sd and themes....
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
There are always alternative. Although not as elegant of a solution, PDAnet allows you to connect your phone to your computer so it can use your data connection. Works pretty well.
as someone who had to unroot and use the warranty on my rooted G1 like 11 months after I got it, I definitely will not root my N1 when I get it unless there is a way to revert to the full factory settings. I'm not a dev but I have faith they will figure it out though.
I woke up to find this thread now has 3 pages of useless conversation :|.
Anyway, if you take a torch and shine it it'll be obvious if there's dust on it.
I need root cause of Market Enabler and internet tethering. Will update this thread when I get a response from HTC.
That's a truly depressing story!
The warranty situation is the main reason I use to keep myself from buying this phone. Since I had a hardware issue with my G1 that needed to be replaced (stopped accepting USB input, so it wouldn't charge or transfer data), this is kind of a deal-breaker for me.
Not repairing hardware defects because of a software issue is complete bull****.
My contract comes due in November, hopefully by then, HTC will have changed their policy. If not, the phone I buy definitely won't be unsubsidized! I've had good luck just contacting tmobile and saying the phone broke. Since it doesn't work, I'll have to cancel my contract and pay the ETF.....in the past they've given me a good price on a replacement. This probably wouldn't work if I wasn't on contract with them.
I agree and some of these pointless posts have been reported, so please keep this thread on topic.
I have cleaned this thread up so please refrain from from spamming and flaming. (and will continue to do so!)
Greetz.
i may be sending mine in for a repair soon, i have a stuck/dead baby blue pixel.
Hey guys,please help me out.Since the 2013 Nexus 7 is having a lot of issues and could be solved with updates,should I still buy it or wait for fresh set of models that come with problems-free in another a couple of months?I know warranty is there and everything but still I am scared.
nsnarayan10 said:
Hey guys,please help me out.Since the 2013 Nexus 7 is having a lot of issues and could be solved with updates,should I still buy it or wait for fresh set of models that come with problems-free in another a couple of months?I know warranty is there and everything but still I am scared.
Click to expand...
Click to collapse
As someone who just returned his 3rd with dead pixels, my only recommendation is to buy from a place that you know will let you return it.
It seems to be a random **** shoot, I see all these people reporting they have units that are good, and then there's me and the others in the dead pixel thread.
An update has already been released to fix the multitouch and GPS issue.
laxinchili said:
As someone who just returned his 3rd with dead pixels, my only recommendation is to buy from a place that you know will let you return it.
It seems to be a random **** shoot, I see all these people reporting they have units that are good, and then there's me and the others in the dead pixel thread.
Click to expand...
Click to collapse
One of my cousin lives in India and wants me to despatch one to him from Amazon,sound bad?So you are clearly saying that I should wait until Asus releases more fresh ones in a few months,right?
Username invalid said:
An update has already been released to fix the multitouch and GPS issue.
Click to expand...
Click to collapse
Does the update fix the issue?
And is it a good time to import one?
nsnarayan10 said:
Hey guys,please help me out.Since the 2013 Nexus 7 is having a lot of issues and could be solved with updates,should I still buy it or wait for fresh set of models that come with problems-free in another a couple of months?I know warranty is there and everything but still I am scared.
Click to expand...
Click to collapse
I would buy without any hesitations. Don't read into many complains here, they will play with your head.
(just like IF I told you that your GF is cheating on you .. would it suddenly makes her look suspicious somehow ?).
Haha.... I'm looking forward to some factory-refurbished sales down the road.
No wonder credit cards rates are so high (know what I mean..).
nsnarayan10 said:
Does the update fix the issue?
And is it a good time to import one?
Click to expand...
Click to collapse
https://www.google.ca/search?hl=en&...3.152.3.3.0...0.0...1ac.1.T66OUul4cOI&qscrl=1
nsnarayan10 said:
Hey guys,please help me out.Since the 2013 Nexus 7 is having a lot of issues and could be solved with updates,should I still buy it or wait for fresh set of models that come with problems-free in another a couple of months?I know warranty is there and everything but still I am scared.
Click to expand...
Click to collapse
Like you said most issues are fixable by update which are rolling out now but depends on your preference. I was thinking the same thing but waited a month. The current hardware which is what I have rev. E, seem to be issues free. Have spoke to others both 16gb and 32gb who are so far issue free under this rev so it really just depends where you buy it if they're still on the initial stock or if they've gotten new batches. I bought mine off amazon, through amazon them selves, meaning no separate sellers on amazon and got lucky with no issues but as said under rev. E, now I'm not totally sure how true that is that's what was explained to me by someone else while we are waiting for the current update, so I guess your best bet is to talk to someone who is experiencing these issues souch as multi-touch, random reboot and GPS issues. See what rev the initial stock was. Other wise like you mention you can just wait a month or so which most issues should be ironed out by then but seems as if they're getting a good handle on that so should have to wait too long if you choose to do so.
nsnarayan10 said:
Hey guys,please help me out.Since the 2013 Nexus 7 is having a lot of issues and could be solved with updates,should I still buy it or wait for fresh set of models that come with problems-free in another a couple of months?I know warranty is there and everything but still I am scared.
Click to expand...
Click to collapse
In a few months I'd be looking forward to the Kindle Fire HD 2's better hardware with the Snapdragon 800 CPU.
hyperxguy said:
I would buy without any hesitations. Don't read into many complains here, they will play with your head.
(just like IF I told you that your GF is cheating on you .. would it suddenly makes her look suspicious somehow ?).
Haha.... I'm looking forward to some factory-refurbished sales down the road.
No wonder credit cards rates are so high (know what I mean..).
Click to expand...
Click to collapse
I got you on that,haha.Normally refurbished models come problem-free,right?I am considering waiting for it,then.What do you think?Bcz its a question of importing one.
The thing about 'lots of issue' reports is that folks are bound to announce when they are upset, but majority or folks enjoying the products is keep enjoying it instead of complaining. So, it may seem like there are a lot of issues, but it actually isn't widespread in any way.
I got one and loved it, but I returned it. I didn't any issues. I returned it because I want the LTE version instead. So, if you want to hold out, do it if you want the LTE version (just $80 more than the 32GB wifi version), not if you're waffling about quality issues. But if you are concerned, by it from a brick & mortar store so you have a return window.
aerdely said:
Like you said most issues are fixable by update which are rolling out now but depends on your preference. I was thinking the same thing but waited a month. The current hardware which is what I have rev. E, seem to be issues free. Have spoke to others both 16gb and 32gb who are so far issue free under this rev so it really just depends where you buy it if they're still on the initial stock or if they've gotten new batches. I bought mine off amazon, through amazon them selves, meaning no separate sellers on amazon and got lucky with no issues but as said under rev. E, now I'm not totally sure how true that is that's what was explained to me by someone else while we are waiting for the current update, so I guess your best bet is to talk to someone who is experiencing these issues souch as multi-touch, random reboot and GPS issues. See what rev the initial stock was. Other wise like you mention you can just wait a month or so which most issues should be ironed out by then but seems as if they're getting a good handle on that so should have to wait too long if you choose to do so.
Click to expand...
Click to collapse
I think you gave an excellent piece of info.But how do i check what rev.E that Nexus 7 is?I read that the updates arent helping everyone,but I reckon the update should do the trick.But the worry is I am importing one,so!
Oh you mean waiting for refurbished models can take longer time?
Curare said:
The thing about 'lots of issue' reports is that folks are bound to announce when they are upset, but majority or folks enjoying the products is keep enjoying it instead of complaining. So, it may seem like there are a lot of issues, but it actually isn't widespread in any way.
I got one and loved it, but I returned it. I didn't any issues. I returned it because I want the LTE version instead. So, if you want to hold out, do it if you want the LTE version (just $80 more than the 32GB wifi version), not if you're waffling about quality issues. But if you are concerned, by it from a brick & mortar store so you have a return window.
Click to expand...
Click to collapse
Can you please give me the link to brick and mortar store if they provide online service?
Thank you and you made a point!
nsnarayan10 said:
I think you gave an excellent piece of info.But how do i check what rev.E that Nexus 7 is?I read that the updates arent helping everyone,but I reckon the update should do the trick.But the worry is I am importing one,so!
Oh you mean waiting for refurbished models can take longer time?
Click to expand...
Click to collapse
Reboot into bootloader shutdown the hold vol down+ power, the hardware rev will be toward the bottom. As I said not sure how true that is haven't checked into this my self but would be good to know.
Don't listen to people to tell you to ignore complaints. There is a 30-something page thread about dead pixels going on since launch for a reason, and another about build quality that is huge as well.
The multitouch and GPS problems have been addresses in a (timely) update.
However, if you or your friend care about dead pixels or dust under your screen, it is something that people are indeed experiencing (again - i opened a july mfg unit yesterday and it had 2 dead pixels - my 3rd nexus with dead pixels).
I think the real question here is: If your friend opened one up in India with a dead pixel, some light bleed, some dust under screen, or any other blemish, would he be able to deal with it?
aerdely said:
Reboot into bootloader shutdown the hold vol down+ power, the hardware rev will be toward the bottom. As I said not sure how true that is haven't checked into this my self but would be good to know.
Click to expand...
Click to collapse
Oh,thank you so much and its called Hardware REV?So you have faced no problem whatsoever?
nsnarayan10 said:
Oh,thank you so much and its called Hardware REV?So you have faced no problem whatsoever?
Click to expand...
Click to collapse
Yes as mine say I booted into bootload and it says hardware rev. e, yours should show what its on I think like 3 lines down on the device info in bootloader mode near the bottom.
laxinchili said:
Don't listen to people to tell you to ignore complaints. There is a 30-something page thread about dead pixels going on since launch for a reason, and another about build quality that is huge as well.
The multitouch and GPS problems have been addresses in a (timely) update.
However, if you or your friend care about dead pixels or dust under your screen, it is something that people are indeed experiencing (again - i opened a july mfg unit yesterday and it had 2 dead pixels - my 3rd nexus with dead pixels).
I think the real question here is: If your friend opened one up in India with a dead pixel, some light bleed, some dust under screen, or any other blemish, would he be able to deal with it?
Click to expand...
Click to collapse
You are absolutely right.If its software issues like GPS and Multi-touch,it could be solved over updates but dead pixels and light bleeding can get him helpless.So its better to wait for refurbished models?If so will they come a bit late?
But are these common issues with every phone in this intensity?
aerdely said:
Yes as mine say I booted into bootload and it says hardware rev. e, yours should show what its on I think like 3 lines down on the device info in bootloader mode near the bottom.
Click to expand...
Click to collapse
Thank you so much bro and I am scared what if i encounter any hardware issues like Dead-pixels and light bleeding.And this product is getting imported and worse is it could not be accepted for return since the product is not yet launched in that imported country.
nsnarayan10 said:
You are absolutely right.If its software issues like GPS and Multi-touch,it could be solved over updates but dead pixels and light bleeding can get him helpless.So its better to wait for refurbished models?If so will they come a bit late?
But are these common issues with every phone in this intensity?
Click to expand...
Click to collapse
Yes forgot about the dead pixel issue, that is true but not as all have it, its pretty much rolling the dice to see if your lucky enough to get one issue free, at least at the moment. So maybe to wait would be best or even a return but the return hasn't always proven true for me. I came from the Asus transformer which was riddled with ghost touch issues, went through 3 of them just couldn't get around it whether it was a return or not.
Are you guys sending your tablets back to be replaced for the battery issue?
Voted yes because I have filed RMA for the battery issue. However it seems jury is still out as to whether Nvidia will require actual return of the old tablet. Poll could be reworded to capture this distinction. May vary by geography, too..
Marc
im sure people will figure out a way to make sure both tablets can be used
Well since the tablet has the potential to catch fire then it would be illegal to mail the tablet since you cant mail "flammables" right? lol
Yes new tab for 0€ of course
Envoyé de mon Nexus 5 en utilisant Tapatalk
Yes, but I was conflicted about it. On one hand, I don't ever want my tablet to start on fire. But on the other, I've had FAR fewer issues with my tablet (i.e. zero) than I've heard of other people having, so I'm concerned that I'm sending in a flawless tablet and may receive in exchange a tablet that could end up with cracked corners and that becomes laggy, etc. Best case, my usage of the tablet is the reason I've had no issues with it, but I just don't know... I do use the hell out of it, so I'd have expected that if use was the cause, my tablet would've been laggy and heat up as much as anybody else's.
I'm RMAing, but I'm mixed on it. I bought it a week before the announcement and considered just returning it for a tablet with WiFi that actually works properly, but the features that I want the WiFi for others can't do as well anyway so I'll get the new one and hope the smart people around here figure out how to block the kill switch between now and then so I have 2. I am annoyed about the fact that they must have known before the announcement since they implemented the changes in ota 3.1 for the rma process and battery check, which would have taken time to plan, considering my unit was one week out of the store, one would think they would have pulled the flammable stock off the shelves and replaced with newer units.
jtorress said:
Well since the tablet has the potential to catch fire then it would be illegal to mail the tablet since you cant mail "flammables" right? lol
Click to expand...
Click to collapse
Indeed recalled battery are prohibited by most courier, air freight and import, export are not possible under worldwide regulation even for recycling. So freight will be fairly expensive for those return if they elect to get them back.
Using ground local freight it could be possible but I am not sure about this.
Frankenscript said:
Voted yes because I have filed RMA for the battery issue. However it seems jury is still out as to whether Nvidia will require actual return of the old tablet. Poll could be reworded to capture this distinction. May vary by geography, too..
Marc
Click to expand...
Click to collapse
[email protected] said
We don't require you to send it back to us to receive the replacement and are collecting them only to make it less of a burden on everyone else who dont have drop off locations like that close by.
Click to expand...
Click to collapse
Source https://forums.geforce.com/default/...return-it-what-do-i-do-/post/4627891/#4627891
Ginxeng said:
[email protected] said Source https://forums.geforce.com/default/...return-it-what-do-i-do-/post/4627891/#4627891
Click to expand...
Click to collapse
Wont the old tablet be rendered useless anyways? If Nvidia are kind enough to send me 2 replacements for the 2 that I have with Y01, then I'm happy to send them back.
cheetah2k said:
Wont the old tablet be rendered useless anyways? If Nvidia are kind enough to send me 2 replacements for the 2 that I have with Y01, then I'm happy to send them back.
Click to expand...
Click to collapse
Yes it will be considered useless but there is talk about some people wanting to install a custom rom and/or tricking it into not erasing itself and keep using it. I would like to keep mine for spare parts,I'll take out and recycle the battery and keep the device for spare parts like LCD screen and such.
country not listed
does anyone has made the recall process from a country that is not listed at the registration recall program???
thanks in advance
Ginxeng said:
Yes it will be considered useless but there is talk about some people wanting to install a custom rom and/or tricking it into not erasing itself and keep using it. I would like to keep mine for spare parts,I'll take out and recycle the battery and keep the device for spare parts like LCD screen and such.
Click to expand...
Click to collapse
The way I see it is that now that Nvidia has presented us with an RMA option on these tablets, if you choose to continue to use it after getting the new one and it catches fire and burns down your house, you may be in limbo over your insurance payout.... "knowingly continuing to use a faulty product that has been recalled"...
I dunno, the moment my new ones turn up, if there is no requirement to return, the 2 I have will be dumped in a bucket of salt water to neutalise the battery, and binned :good:
cheetah2k said:
The way I see it is that now that Nvidia has presented us with an RMA option on these tablets, if you choose to continue to use it after getting the new one and it catches fire and burns down your house, you may be in limbo over your insurance payout.... "knowingly continuing to use a faulty product that has been recalled"...
I dunno, the moment my new ones turn up, if there is no requirement to return, the 2 I have will be dumped in a bucket of salt water to neutalise the battery, and binned :good:
Click to expand...
Click to collapse
I think he is right. If they are so fair. I don 't wan't to be fault if someone dies
I wanna keep it or give it to a friend or my dad since I can't sell it.
Its not fair nor legal to sell an affected tablet that can always catch fire or kills itself when restoring the factory image or possible after an OTA update.
Conflicted on whether or not I want to send mine back. One on hand, free tablet! But on the other. Nvidia didn't have to do this, they could of simply told us to RMA them, send them in, wait for repair and wait for them to send the tablet back. I haven't had any problems with the battery overheating or anything.
us3rX said:
Conflicted on whether or not I want to send mine back. One on hand, free tablet! But on the other. Nvidia didn't have to do this, they could of simply told us to RMA them, send them in, wait for repair and wait for them to send the tablet back. I haven't had any problems with the battery overheating or anything.
Click to expand...
Click to collapse
I'll be interested to know if there is a way around Nvidia's method of rendering the tablet useless..
Time will tell.
Has anyone received their replacement yet?
cheetah2k said:
I'll be interested to know if there is a way around Nvidia's method of rendering the tablet useless..
Time will tell.
Has anyone received their replacement yet?
Click to expand...
Click to collapse
Got my replacement today. As others have noted the old one has not been killed. I flashed bliss pop just in case it may help but I turned it off and placed it in a box. Have not decided if I plan on keeping it or not. May, if it does not get killed, use it as a dedicated kodi box for my bed room
cheetah2k said:
I'll be interested to know if there is a way around Nvidia's method of rendering the tablet useless..
Time will tell.
Has anyone received their replacement yet?
Click to expand...
Click to collapse
Got mine today. But as others have done. I wiped the device and installed SlimLP on the "RMA" device. I'll leave the other stock(rooted) for now and see what happens. But at the moment, as reported here, on reddit, on the nvidia forums and etc. The old devices arent locked yet. Maybe they are giving people more time to move data from one to the other? Who knows.
I'm in Australia and got the RMA approved email 2nd August, but have yet to receive any notification that my replacements have shipped .
Waiting on WIFI and LTE versions to arrive... I'll switch them off when I get the replacements and wait for a solution... I just hope they don't take too long issuing replacements to international buyers
I would guess that they would not issue the kill notice on these until all of the faulty units have been replaced...
To whomsoever it may concern. Yes that's what my state of mind is right now.
I will begin from the beginning then.
So heard on 4th October 2016 that google is launching it's Pixel phones. Couldn't have been more excited with the news as I am a big android fan boy. I had been using the Nexus 6p then, so the news of the Pixel phones was really pleasing to me.
I wait for the Pixels to get launched in India. 26th October 2016 is the date. I pre-order my Pixel XL very silver 128 GB before hand and receive the handset on 26th! Very happy!!
I haven't ever used a better phone than the Pixel XL. The smoothest android experience. Period.
So a month passes by. The phone does overheat from time to time but other than that it worked fine. My "rock solid" Pixel XL gets about 40 GB full. One fine day, while I was trying to open a PDF from my drive, the device freezes and reboots. Nothing to worry, sometime android does that, I think to myself. Same day, Gmail freezes and the phone reboots. Then the Camera freezes and it reboots. Now I started to see a pattern. Tried uninstalling apps one by one, to pin point the root cause. Found nothing. Tried Safe Mode. Still it would freeze and reboot. Finally, made my peace with a factory reset. The phone started behaving. I told myself that I must be some rogue app.
This cycle continues again when the phone reaches that 40 GB mark. It would freeze and reboot. Factory reset once again. It works fine.
So I start suspecting the phone internal memory. I fill up the around 80 GB with random videos and music. The restarts start happening like clockwork.
Come 6th December 2016, and I receive the 7.1.1 update. Everything goes smooth. The phone acts normal, for sometime at least. I call up Google Support on the 8th and the guy tells me to take my phone to the service center.
Moments after, I see my phone restarting. It boots up and it's sitting on my table. In about five minutes, while lying idle on the table, it reboots. And this time, it reboots to boot-loader. I try to start the phone with the power key and the volume keys by choosing the right option. It boots back to boot-loader. Doesn't load up android. So somehow my phone was soft bricked just sitting idle on the table.
I am not new to the fastboot mode and decide to flash the stock rom. However, there is this issue that i suddenly see. The fastboot screen on my phone says Baseband : N/A and my bootloader is locked! The only option I see to get android up and running is using stock recovery and sideloading the Stock ROM, which should have worked as Google Stock ROMS are signed and might have not need unlocked bootloader(I did my research). I select recovery, and surprise surprise! The phone says recovery can't be loaded, press any key to go back!!
So now my phone has no OS, no baseband, no recovery with a locked bootloader! And i don't know how it happened!
I take the phone to the service center today around 11 am. They can't make sense of what happened. They say they would keep the phone for sometime. I get a call from them around 4, which was like half an hour back. The guy tells me there is a power button issue and another hardware issue(which he doesn't specify) and tells me they will keep the phone for 2 days. And repair it!
WHAT!?! WHY THE HELL ARE YOU REPAIRING MY PHONE GOOGLE!?! It's a new phone, not even 2 months old! And it doesn't come cheap! For the price amount I would expect it to work flawlessly!! I ask the service guy for replacement unit, and he says it is more than 14 days old, and gives me all terms and conditions! The problems that I had with this phone couldn't have been foreseen!! Till the time the internal storage gets to about 30 percent full the restarting issue did not show itself.
I expect a replacement unit or a full refund. Because this is just not fair! Not really happy with you Google. Thanks!
P.S.: thanks for reading this.
TL;DR
Cliff notes?
I am not getting it! You mean that the phone you had, had no hardware problems? So if its software only, then why did you submit the phone at service centre at first place? And in case they are offering you a repair service, or a new phone, what is the problem with that? From the sound of it it does sound like a hardware problem anyway, repetitive problems are never software. In fact you should be rather thankful that they accepted the phone and offering you a free service, cause a lot of reviews say that HTC service centre is asking money for a phone which is just one month old and sorts like that.
And you probably are one unlucky fella where the phone might have come with a hardware problem, cause most seem happy with theirs anyway. I am not defending Pixel or its ridiculous price point anyway.
Honestly what's the difference? If they fix it and it's working again then it should be no different than a new unit. unless you've damaged the device and wanted to get a new one with no damage I don't understand.
So if you get a new car from a dealer and it has an issue you would demand a new car instead of letting them repair it? Sounds pretty dumb to me.
Sent from my Pixel XL using Tapatalk
Guarantee this is caused by a bad memory chip. The only way to fix it is to replace the chip (which I highly doubt can be done at a service center) or the motherboard. I had a Nexus 4 that had the same issue. Eventually I could not even write a new system image at all.
At least demand a written explanation of what was done to correct the problem so if it continues after being repaired you can demand a new unit. If they are replacing the board you should be good to go.
So you are angry that Google are fixing the device for you at no charge to yourself? Things go wrong sometimes, sounds like Google are looking after you nicely.
You will get your phone back in the same condition you gave it to them - with the issues resolved.
Or
If they can't fix it, they will replace it.
What's the issue?
Mdizzle1 said:
So you are angry that Google are fixing the device for you at no charge to yourself? Things go wrong sometimes, sounds like Google are looking after you nicely.
You will get your phone back in the same condition you gave it to them - with the issues resolved.
Or
If they can't fix it, they will replace it.
What's the issue?
Click to expand...
Click to collapse
He wants a new phone. I understand. From my experience when things like this go wrong like this they keep going wrong. It is a phone not a new car. I am surprised they did not give him a new phone and call it a day.
johnciaccio said:
He wants a new phone. I understand. From my experience when things like this go wrong like this they keep going wrong. It is a phone not a new car. I am surprised they did not give him a new phone and call it a day.
Click to expand...
Click to collapse
Agree
Pretty sure that the NAND chips are faulty. That is why after that chip gets written with data, phone starts to act up.
It may not be easy to replace just the faulty chip. Either they will replace the whole logic board or give you a new piece.
ithehappy said:
I am not getting it! You mean that the phone you had, had no hardware problems? So if its software only, then why did you submit the phone at service centre at first place? And in case they are offering you a repair service, or a new phone, what is the problem with that? From the sound of it it does sound like a hardware problem anyway, repetitive problems are never software. In fact you should be rather thankful that they accepted the phone and offering you a free service, cause a lot of reviews say that HTC service centre is asking money for a phone which is just one month old and sorts like that.
And you probably are one unlucky fella where the phone might have come with a hardware problem, cause most seem happy with theirs anyway. I am not defending Pixel or its ridiculous price point anyway.
Click to expand...
Click to collapse
It is a hardware problem only, the phone worked fine till the 40 GB or so mark. And yeah, seem to feel unlucky about this now.
Also, I am not bashing HTC for this, they were pretty nice and they are doing their job. I understand that. Just not happy about the situation I am in that's all.
superchilpil said:
Honestly what's the difference? If they fix it and it's working again then it should be no different than a new unit. unless you've damaged the device and wanted to get a new one with no damage I don't understand.
So if you get a new car from a dealer and it has an issue you would demand a new car instead of letting them repair it? Sounds pretty dumb to me.
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
I wish i would have damaged the device just so that I would have something to blame this on.
And as for the car issue, you would want a new car, won't you? They will indeed repair it, however, a customer asking for a new car which works doesn't sound dumb to me.
johnciaccio said:
Guarantee this is caused by a bad memory chip. The only way to fix it is to replace the chip (which I highly doubt can be done at a service center) or the motherboard. I had a Nexus 4 that had the same issue. Eventually I could not even write a new system image at all.
At least demand a written explanation of what was done to correct the problem so if it continues after being repaired you can demand a new unit. If they are replacing the board you should be good to go.
Click to expand...
Click to collapse
Thought as much. Thanks for reading the long post!!:good:
sanke1 said:
Pretty sure that the NAND chips are faulty. That is why after that chip gets written with data, phone starts to act up.
It may not be easy to replace just the faulty chip. Either they will replace the whole logic board or give you a new piece.
Click to expand...
Click to collapse
The problem is when they eventually return the phone, it would be hard for me to understand if the problem persists until I get a PC in front of me and fill up the device. And the problem is pretty random too. Thanks for the reply though.
No problem. Been in similar shoes. You are not getting anything for free here.. It is one of the most expensive phones out there and you paid for a new device. Not one that has been reopened after being assembled. Check it carefully for scratches after getting it back.
I do not even like my car being worked on. Nothing is as perfect as when it comes from the factory.
dc/dc said:
TL;DR
Cliff notes?
Click to expand...
Click to collapse
Got a faulty Pixel XL, issue with the logic board(based on what i have read on this discussion so far), not really happy with HTC opening my new phone and repairing it. I paid for a new phone and I want a new phone which works! I know I am whining a bit.
johnciaccio said:
No problem. Been in similar shoes. You are not getting anything for free here.. It is one of the most expensive phones out there and you paid for a new device. Not one that has been reopened after being assembled. Check it carefully for scratches after getting it back.
I do not even like my car being worked on. Nothing is as perfect as when it comes from the factory.
Click to expand...
Click to collapse
You read my mind!! Totally agree!!:good:
At least it will be fixed. I purchased my Nexus 4 from a reseller so Google refused to warranty it even though it was completely sealed and new when purchased. Google hates resellers, which I understand the reason, but it is not a good policy to have.
johnciaccio said:
At least it will be fixed. I purchased my Nexus 4 from a reseller so Google refused to warranty it even though it was completely sealed and new when purchased. Google hates resellers, which I understand the reason, but it is not a good policy to have.
Click to expand...
Click to collapse
It surely is not a good policy to have. And with the pixel devices the resellers were a part of the launch process. It was not like we had to wait for a few days after it was available online. It was almost the same time. I hope i get my device as soon as possible in working condition, because as I mentioned earlier, I love the phone. Also I have been using a prehistoric Nokia 1100 which I found in some corner of my house as I don't have any other back up device currently.
I'm just impressed that Google had a service center in Bangalore.
Yeah sucks. Let us know how it goes.
So I can't find a definitive answer as to wether ghost touches are one of those quirks that I have to deal with on an essential (due to it's crappy panel) or if it's a defect that can (possibly) be addressed with a RMA. Anyone on here have first hand experience on this? Happens to me at least once ever 1 to 2 days.
Sent from my PH-1 using Tapatalk
Brooklyn8807 said:
So I can't find a definitive answer as to wether ghost touches are one of those quirks that I have to deal with on an essential (due to it's crappy panel) or if it's a defect that can (possibly) be addressed with a RMA. Anyone on here have first hand experience on this? Happens to me at least once ever 1 to 2 days.
Click to expand...
Click to collapse
I am dealing with the same issues on my original unit.
It is a manufacturing fault so just do an RMA, contact Essential and they will send you a replacement after you provide some information to them.
Personally I recorded this happening on my PH-1 display with another phone then uploaded the video to my Gdrive and sent them the link when I created my RMA case. After which they contacted me and asked a few questions. Like whether I have a screen protector on or not, it was happening for me in both cases.
To be honest it's been nothing but pleasure for me to deal with their customer service team, they're great and they seem to he aware of the ghost touch issues.
Sent from my PH-1 using XDA Labs
Would I be able to RMA the phone if I bought it from someone else.
Obviously when I bought the phone it seemed perfect, in fact the ghost touches didn't happen for well over a week but not they seem to be happening more often that not.
Never done an RMA so in aware of the whole process, also in UK.
That's a tough one Primey86, I knew this phone had it's faults before I purchased so I made sure to purchase it through Amazon and sold by Amazon for this very scenario. I'm assuming essential is going to ask me for date & proof of purchase before helping me. Good luck to you.
Primey86 said:
Would I be able to RMA the phone if I bought it from someone else.
Obviously when I bought the phone it seemed perfect, in fact the ghost touches didn't happen for well over a week but not they seem to be happening more often that not.
Never done an RMA so in aware of the whole process, also in UK.
Click to expand...
Click to collapse
Sent from my PH-1 using Tapatalk
Don't suppose anyone is willing to help a brother out and use their proof of purchase for my phone do they?
Will they having matching IMEI with the receipt?
I really want to keep this phone but the ghost touches drive me insane sometimes lol .
Primey86 said:
Would I be able to RMA the phone if I bought it from someone else.
Obviously when I bought the phone it seemed perfect, in fact the ghost touches didn't happen for well over a week but not they seem to be happening more often that not.
Never done an RMA so in aware of the whole process, also in UK.
Click to expand...
Click to collapse
I bought mine from an eBay seller. It was in a brand new unopened box and the seller bought it from Amazon US, so they provided me with an original purchase receipt.
Yes Essential will request it, so I suggest you contact the person you bought it from to see if they don't mind supplying you with their original purchase receipt. Once you get past that stage you should be all good.
I think even if you can't get the original receipt from the seller it's worth a try to ask Essential if they will replace it since it's confirmed to be a hardware issue.
Sent from my ONE E1003 using XDA Labs
Just an update on the situation.
Doesn't look like essential want anything to do with me despite numerous emails back and forth.
It's a pity that they are well aware of the hardware fault on a batch of essential phones but are not willing to help fix it, shame on them!!
Disappointed would be an understatement as I love the phone, just wish I didn't have these damn ghost touches.
Peace.
I have this issue occasionally. If I just turn the screen off then back on it stops it. I've had my PH-1 for a year now and it happens so infrequently I never bothered to do anything about since I can make it stop just by turning the screen off then on.
Do we know what the manufacturing fault is that causes the ghost touches as I may look to fix this fault myself.
Is it just a dodgy screen panel or something completely different?
Primey86 said:
Do we know what the manufacturing fault is that causes the ghost touches as I may look to fix this fault myself.
Is it just a dodgy screen panel or something completely different?
Click to expand...
Click to collapse
I heard someone say somewhere that it's a dodgy ribbon cable that connects the LCD to the motherboard. Although I'm not 100% on that.
It still happens on my grey PH1 but only like 1-2 times a day if I'm using it. As soon as I found out about the issue I contacted Essential and they sent me a replacement after going through RMA.
Sent from my Essential Products PH-1 using XDA Labs
CamoGeko said:
I heard someone say somewhere that it's a dodgy ribbon cable that connects the LCD to the motherboard. Although I'm not 100% on that.
It still happens on my grey PH1 but only like 1-2 times a day if I'm using it. As soon as I found out about the issue I contacted Essential and they sent me a replacement after going through RMA.
Click to expand...
Click to collapse
So even though they've replaced your handset the ghost touch still occurs?
Do you think replacing my screen will sort the problem?
I really want to keep this phone but it seems to be getting worse.
Primey86 said:
So even though they've replaced your handset the ghost touch still occurs?
Do you think replacing my screen will sort the problem?
I really want to keep this phone but it seems to be getting worse.
Click to expand...
Click to collapse
They sent me a white Essential phone as a replacement, but I didn't have to send the faulty Halo grey one back because they messed up on the first replacement they sent me which had a stuck pixel on arrival.
You cant replace the screen afaik because there are no spare parts for this phone, the only 2 things you can do is either open a case with Essential and ask that they RMA it. Or just live with the ghost touch issue, if it's not happening that frequently.
Sent from my PH-1 using XDA Labs
CamoGeko said:
They sent me a white Essential phone as a replacement, but I didn't have to send the faulty Halo grey one back because they messed up on the first replacement they sent me which had a stuck pixel on arrival.
Click to expand...
Click to collapse
Oh wow that was good of them! Wish they were that helpful towards me!
CamoGeko said:
You cant replace the screen afaik because there are no spare parts for this phone, the only 2 things you can do is either open a case with Essential and ask that they RMA it. Or just live with the ghost touch issue, if it's not happening that frequently.
Click to expand...
Click to collapse
I've found some replacement screens on eBay but they're quite expensive that's if the screen isn't the problem towards the ghost touches.
I seem to get more ghost touches when the battery is low, not so much when it's fully charged.
Primey86 said:
Oh wow that was good of them! Wish they were that helpful towards me!
I've found some replacement screens on eBay but they're quite expensive that's if the screen isn't the problem towards the ghost touches.
I seem to get more ghost touches when the battery is low, not so much when it's fully charged.
Click to expand...
Click to collapse
Well they kinda had to be, I provided the original purchase receipt showing the device was bought directly from Amazon US in the summer (by someone else). Also I said the ghost touch issue seems to be well known and documented across the Internet, plus I supplied a short video of showing touches happen while I wasn't interacting with the screen itself. So I kinda put them in a position where they couldn't say no.
Personally I wouldn't advise to replace the screen yourself, you're likely to do more harm than good, but it's up to you. There's a reason the Essential phone was given a score of 1 on the iFixIt website lol
Sent from my PH-1 using XDA Labs